I'm an HR professional with over 10 years of work experience in the BPO industry. In India, BPO industry has played a major role in creating many job opportunities to both undergraduates and graduates. As a major source of income, lot of youngsters would be interested in taking up this job. For me, the biggest challenge has been to retain all the resources and keep them satisfied. I have initiated many HR policies that have given due recognition to all the employees for their hard work and services rendered to the organization.