7 Tools Your Business Can Utilize to Simplify the Customer Onboarding

20 July 2018

In the current customer-centric business environment, a poor Customer Onboarding experience can easily kill growth prospects and jeopardize the survival of a business. Customer Onboarding helps define the early relationship between clients and businesses.

B2B SaaS enterprises can use Customer Onboarding strategies to gain a competitive market advantage and promote customer service and retention. According to Smartsheet, an effective Customer Onboarding plan requires a proper understanding of customer needs, support analytics, and a statement identifying causes of customer defection or discontent.

Support analytics give business proprietors an intuitive understanding of the customer persona, among other valuable insights. While serving customers, enterprises also need to avoid information overload and underestimating the power of providing basic customer service.

The services should be provided without overpromising something that a business cannot deliver; avoiding the use of complex pricing structures and delaying responses to customer queries. Customer Onboarding is a journey that takes a lot of resources and effort to perfect. According to the Entrepreneur, SaaS-based entities can simply the Customer Onboarding process using the following strategies:

Use personalized welcome greetings and messages – personal attention can make or break the Customer Onboarding campaign. You can start your offline engagement with a greeting or personalized welcome if you are working online. The other strategies include calling the name of the customer or company when communicating and issuing bonus materials like eBooks.

7 Tools Your Business Can Utilize to Simplify the Customer Onboarding:

1. Product demonstration:

If your customers know your product, but do not know how to use it. You need to step up and give a demonstration. This can be done using a short video program that demonstrates how the product works. Alternatively, you can provide a features guide to enlighten your customers.

2. Define your milestones:

You can benchmark the progress the business is making by setting the goals you want your customers to achieve. You must ensure your team fully understands the customer’s objectives and how the service is helping them achieve their goals. You can start by creating a progression checklist highlighting the goals.

3. Submit useful content:

Besides the SaaS product, your content is a very crucial component in the Customer Onboarding equation. The content can help you add value to your product and transform you into a trusted advisor. Remember, good content is one that is realistic, objective, and helps solve customer concerns.

4. Offer assistance:

Customer assistance is best exhibited through customer service. Being an integral component of a business, good customer service can help a business grow its client base, breed satisfaction, and strengthen relationships. The service can be offered using phone, email, and live chat service.

5. Showcase successful examples:

Everybody wants to be associated with success; the same applies to customers. If you are selling a product or service, it is highly advisable to attach success stories to show customers that your product is actually working. The strategy can also go a long way to inspire customers to try your product and positively amplify your brand.

6. Ensure frequent follow-up:

Regular follow-ups are crucial in any marketing campaign because they can help a business retain customers, grow revenue and speak more personally to the customers. Away from the initial pomp and optimism that often characterize the Customer Onboarding process, the latter stages of selling also need to be strengthened to steady the ship all through the process.

7. Looking for Best SaaS Customer Onboarding Experience; Try User IQ’s Platform!

The highly transformative User IQ’s Platform makes it easy to analyze user activity and guide the user to value. For enhanced user adoption, the platform offers boundless customer engagement.

Businesses looking to grow their reach in terms of smart marketing and revenue will be glad to know that the Customer Onboarding process is enhanced with access to in-app creators and personal segmented tutorials. The multifaceted User IQ’s Platform engages seamlessly with other popular platforms such as Salesforce, Gainsight, and Zendesk.

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Ariana Smith

I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

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5 Most Common Challenges Faced By eCommerce Businesses Today

Over the years, a lot has changed in eCommerce due to the continuous development of technology. Competition is tough between online-based businesses and eCommerce sites that's why they really have to fight a hard battle to gain customers. E-commerce giants including Amazon and eBay make it even more difficult for start-ups to flourish. But this is not always the case, even small online-based businesses can become successful online. It all begins with understanding the difficulties they may face along the run. 5 Most Common Challenges Faced By eCommerce Businesses Today If you are considering an online business, check out these five common challenges the eCommerce business faces today. 1. Right Products are not being prioritized Setting up an eCommerce site is fast and easy and you can run your business in a matter of days. But of course, you have to take into consideration your inventory of products and also your consumer’s needs. To do this, you can go beyond product personalization. Learn and study purchasing trends and provide your customers better options. You can even offer a wide selection of complementary products along with personalized messages. Entice your buyers with upcoming sales or coupons that will make them interested in buying more products from your store. 2. Digital Sales Platforms are disregarded Most e-commerce sites focus on driving traffic sales through their main websites and not tapping into other platforms. When discussing digital platforms, this means using mobile phones, tablets, and apps. Not taking advantage of other digital platforms could affect their sales and visibility. Using digital platforms contribute to more than 70% of eCommerce total sales.Explore other digital platforms to generate more sales. If you are already utilizing these platforms, opt for more enhancements like personalized mobile apps or faster loading speed. 3. Quality Check is not always being done E-commerce websites unite different vendors offering assorted products to consumers worldwide. Buyers purchases products online and the website deals with all the issues. Quality checks end up noticeably essential for non-branded products like those which are custom- made. To ensure quality products, make sure to check different manufacturing stages and also it’s better to work with reputable sellers. 4. There is not enough Payment Options It doesn't make a difference whether an eCommerce site works locally or all around the globe.Each eCommerce site should offer various payment options. Incorporating different e-wallets to the site is important. It helps the business gain more additional income. Nowadays, most consumers choose the COD (Cash on Delivery) method as a mode of payment. This option could be impractical but providing wide selections of payment methods can increase cash flow. 5. Poor Customer Sales Support When the buyer receives their purchased products, the selling process doesn’t end there. Truth is, it begins right when a customer signs onto an eCommerce site. Then it continues even after the purchaser gets the item they have obtained. Almost 50% of online consumers need access to customer support before, during and after buying a product. Personalized support may not be possible to offer in all instances however a good way to deal with queries is providing detailed FAQs and good customer support channels. Conclusion Numerous e-commerce businesses invest a lot of time building up a perfect catalog which leaves them insufficient time to confront previously mentioned challenges. To perform well in your online eCommerce business, you have to have access to some punchout solutions that can make your job easier and smoother. You have to take professional services from industry experts to make sure all the technical aspects of your website done properly.

How Many Types Of Entrepreneurs Are There In 2022?

Simply owning a business will not make you an entrepreneur. Anyone can start their own business, but not everyone can become an entrepreneur. Starting is tough but executing the task in a better way is much more challenging. Therefore everyone acknowledges it takes a lot more than having lots of money and owning a business to become an entrepreneur. It takes a lot of skill and effort, along with time invested, to build a successful business. Therefore, reading about types of entrepreneurs might give you a good insight into this topic. Who Is An Entrepreneur? An Entrepreneur is a person who is taking lots of risks and starting their business with their own money. Does this sound a little metaphoric? Yes, this is the real meaning of entrepreneur ships. But actually, the entrepreneurs are not just business start-ups. They are more like pathfinders and leaders. They are taking lots of risks and then showing a different way to the new generations of people. What Are The Personality Traits Of A Successful Entrepreneur? Even though every entrepreneur has different goals, the success formula is always the same for everyone. Here are some of the personality traits of a successful entrepreneur. Robust promising work ethics.Deep passion for the business and goal.Self-starter.Motivational.Good learning potential.Easy-going attitude. If you want to become an entrepreneur, then you have clicked on the right link. Here, you will find an explanation of various kinds of entrepreneurs. In addition, you will also find an explanation of some of the skills required to become one. What Does It Take To Become An Entrepreneur? Becoming an entrepreneur is no easy task. It takes a lot of skill and effort to be an entrepreneur and build a franchise business. Therefore, some of the essential characteristics of entrepreneurs that more than 3 types of entrepreneurs should know about are: 1. A Penchant For Innovation And Money As an entrepreneur, you must be willing to be creative and innovative in your actions constantly. You will not find profit-making and business opportunities to bank on unless you do your research and get creative. Innovation is required in entrepreneurship because doing so will allow you to be different from the competition. Famous business leaders like Jeff Bezos and Mark Zuckerberg have made billions of profits because they did not stick to tried and tested methods. Instead, they applied their creative juices to reach the top. 2. Ability To Risk It All Everyone knows that you need to risk your money to find the best low cost franchise opportunities. Because when you start a new business, you should not expect high revenues and profits from starting. You must slowly build your business to increase your sales generated and revenue earned. The chances of your business plan going to be wrong. And as a result, you will end up being a failure. Therefore, make the best decisions possible and innovate to turn it into a success. 3. Be An Excellent Communicator Ask yourself this - why do people become entrepreneurs and start a new business? As an entrepreneur, you must be money-minded at all times. Use words like profits, sales, revenues, turnovers, marketing, and more to motivate employees and help them understand what's needed to run the business. 4. Good Research Makes Good Decisions Becoming one of the types of entrepreneurs and starting a new company requires good decision-making skills. Therefore, you must conduct high-quality research to ensure that you make the best decisions available and make lots of profits. You should always start small but think big. What Are The Different Types Of Entrepreneurs You Should Know? In the business world, there are 8 types of entrepreneurs. You should know before starting a business in 2022 are: 1. Trading Entrepreneur This type of entrepreneur deals with trading goods from one place to another. You do not create goods. You simply buy them and sell them to others. Most entrepreneurs consider wholesalers and retailers to be trading entrepreneurs. For example, if you attain rights to Amazon distributorship, you can call yourself a trading entrepreneur. 2. Production Entrepreneur These types of entrepreneurs are responsible for manufacturing the goods and products that you see on the market. When you think of such entrepreneurs, Bill Gates and Steve Jobs should come to your mind. Therefore Microsoft and Apple manufacture the best computers globally, and they also excel as entrepreneurs because of their decisions. 3. Agropreneur As you might have guessed, an Agropreneur is someone who owns an agriculture-based business. Most business people consider farmers who have their own farms to be Agropreneurs. Being an Agropreneur means that you sell food products grown on your farms. In addition, producing goods like manure to supplement agricultural production also counts. 4. Private Entrepreneur In terms of ownership, private entrepreneurs get counted as one of the several types of entrepreneurs. These entrepreneurs typically start by investing in small business opportunities and slowly expand them to new heights. Their businesses are fully owned and funded by themselves. Being one of the most common types of entrepreneurship, hence you will probably start as an entrepreneur with a private firm. 5. Public Entrepreneur The exact opposite of these types of entrepreneurs is the head of state-owned firms. Most firms related to transportation, security, NGOs, and lots more can only be owned by the government. Therefore, they only hire the best entrepreneurs for this job. 6. Sole Entrepreneur A sole entrepreneur is a businessman who has complete ownership of their business. Hence you can look for the best home business opportunities to become a solo entrepreneur. One of the best franchises to own, they have no joint partners sharing the responsibilities of running the business. Therefore, they are responsible for all the profits and even bear all the losses of the business. 7. Creative Entrepreneur When it comes to small scale businesses, creative entrepreneurs typically get counted in it. However, these business persons are primarily artisans like musicians and movie producers. You can say that their business is creative because it delves deep into the world of arts and crafts. Therefore, artistic innovation and freedom are essential in all aspects of the company. 8. Technopreneur If you own a technology-based business, congratulations - you can now call yourself a technopreneur. Technopreneurs like Bill Gates and Steve jobs delve into creating various devices and machines that enhance human lives. Most IT businesses and automobile businesspersons fall under these types of entrepreneurs. 9. Lifestyle Entrepreneur A lifestyle entrepreneur is a type of entrepreneur who is selecting entrepreneurship for their attractive lifestyle. Yes. They do not have a very fixed goal or a business target. They are selecting the entrepreneur ships because this is working as a fun factor for them. These types of entrepreneurs like to do experiments. Maybe the fun factors are more associated with the lifestyle of an entrepreneur. But the thing is, lifestyle entrepreneurs like to enjoy their online life. 10. Social Entrepreneur Social entrepreneurs are specific types of entrepreneurs who are pretty passionate about solving social problems. These social entrepreneurs like to experiment and want to deliver a good impression over the internet. To become a social entrepreneur, you will require some additional skill sets. For example, understanding social problems along with good communication and social skills. Frequently Asked Questions (FAQs): Q1. What Are The 4 Types Of Entrepreneur? The 4 types of entrepreneurs are:1. Small business2. Scalable Startup3. Large business4. Social Q2. What Are The Nine Personality Types Of Entrepreneur? The nine entrepreneurial personality types are:1. Improver2. Advisor3. Superstar4. Artistic5. Visionary6. Analyst7. Fireball8. Hero9. Healer Q3. What Makes A Successful Entrepreneur? These skills of an entrepreneur make them successful:1. Time management.2. Innovation.3. Decision making.4. Resource management.5. Good communication. Q4. How Can I Become A Entrepreneur? You can become an entrepreneur by:1. Gathering capital.2. Thinking about the best startup ideas.3. Do your research.4. Start with a single product or service. Are You Ready To Become An Entrepreneur? There are various types of entrepreneurs depending on the kind of company and the products they sell. It is also dependent on the ownership of the firms and how much creativity goes into it. While more types have many distinctions, these are the most commonly accepted types. So just select the one you want to become and make goals and strategies to supplement it and turn your dream into a success. I guess now you already know how many types of entrepreneurs are there and what are their qualities.If you want to become an entrepreneur, but do not know where to start, read more at Content Rally! Business and entrepreneur pages and the journeys. Read Also: Why A Business Should Use Facebook RemarketingWhat Is a Business Broker, And How Can He Help You?How To Choose The Best Legal Structure For Your Business

List of Basic Shipping Documents you should be aware of

The shipping of goods involves interacting with different governments and commercial parties to transport goods from one place to another. In international shipping to be specific, rules should be properly maintained for the smooth transport of goods. There are a number of procedures and documents that need to be filled in. Sanctioning of the order, specifying its origin, declaring its ownership are just a few of the many shipping documents that need to be arranged for the transport. Sellers, after discussing it with the buyers, must use proper incoterms on the products to increase their shipping potential. Even the payments are made on the basis of the arranged documents. Therefore the importance of the shipping documents can be properly gauged from the above lines. Still, it can be really confusing for the sellers to arrange it all smoothly. So, to help the sellers, a list of basic shipping documents integral for international shipping has been compiled below- Purchase Order: This is the first official deceleration of the order received by the seller from the buyers. The purchase order defines what has been ordered, the quantity, its monetary value, and the parties taking part in the transactions. Commercial invoice: While the purchase order is the initial document declaring the purchase, the commercial invoice is the final receipt of all transactions between the buyer and seller. This contains the amount paid, yet to be paid, shipment details, carrier payments, and even the incoterms that guide the transaction. The article is also used by the federal authorities to check the ownership of the goods and to identify individual organizations involved in the transaction. In a way, the commercial invoice summarizes the whole transaction procedure on a single sheet of paper. Bill of Lading: The bill of lading is an official contract signed between the owner of the goods and the carrier services be it ships or an airplane. By generating a bill of lading, the carrier agrees to carry the specified goods from one destination to another officially. Therefore the bill of lading is an important shipping document as it makes the freight forwarders association responsible for the products they are transporting. This reduces the excessive pressure on the seller while the transport of goods. Similarly, when the cargo has reached its destination, the bill of lading is used to hand over the shipment to the importers by the carriers. Packing List: The packing list is a detailed itemized list of cargo. It includes the names, weights, volumes, and monetary value of every item being transported. Even the safety measures are taken as well as the packaging types are also mentioned in this list. The packing list is the document referred to by the customs officials in case of any discrepancy in the cargo. It allows swift identification of the suspicious object and minimizes the damage to the other cargo. As a reference, it is used to make other shipping documents like the bill of lading. In some cases, the payment procedures via a letter of credit also depend on the submission of a packing list. [caption id="attachment_21956" align="aligncenter" width="720"] Packing List should contain itemized details of the cargo[/caption] Letter of credit: International shipping takes time and is very complex due to the several parties involved. Therefore a secure mode of payment needs to exist for the growth of trade. A letter of credit is generally accepted as the most credible mode of payment among traders. This is issued by a reputed bank guaranteeing the payment to the seller within a specific period in case the buyer fails to pay the whole transaction sum in the specified period. This payment can be obtained by the seller only after successfully submitting all the shipping documents to the specified bank. Dock/Warehouse Receipt: The condition of the product is integral while being transported from one place to another. In case of going for a long voyage, the shipment is stored in a dock/warehouse before being shipped off. The receipt generated here proves that the product arrived in good condition and is passed along as it is. Certificate of Origin: Certificate of Origin declares the country to which the product is manufactured and therefore belongs to. This is an essential shipping document because countries have different trade policies with different countries. Therefore if the origin country is unknown, the customs cannot charge proper taxes and other duties on the goods. It also helps to identify if transporting the goods is legal and conforms to trade ties between the countries. Insurance Certificate To minimize the risk in international shipping, insurance is taken on the shipment by the exporter. The insurance certificate certifies the insurance scheme and its value. All these shipping documents together can give the parties involved the best experience of international shipping. Though a lot of the information in many of these documents is similar each serves its own purpose and is needed in different stages of shipping. To know about these in more detail, check out https://www.cogoport.com/shipping-documents. Read Also: Follow These 5 Tips To Avoid Mistakes In Immigration Application The Ultimate Moving Checklist – Things you Need to do When Moving 10 Things to Do Before You Move Out of State

7 Tools Your Business Can Utilize to Simplify the Customer Onboarding