What Is VoC Marketing?


22 September 2022


VoC Marketing

Despite digital marketing strategies being effective and robust with their outcomes, these need to constantly evolve since consumer needs and habits are continually changing.

That’s not different from the voice of the customer or VoC marketing campaign. The strategy is one in which a business strives to listen to what the customer has to say and gain insight from that feedback in order to act on concerns or needs.

The customer’s experience is optimally significant, making it vital that the business leaders hear what the customer has to say to fully understand where improvements to this experience need to be made to garner a greater sense of satisfaction.

A robust VoC program should reveal the target demographic’s expectations about the goods and services you provide, whether these expectations are being met, and what needs to happen in order to ensure this happens in the future.

The ideal strategy will incorporate a variety of sources to collect this feedback, so the customer knows they’re being given a voice when it comes to their products.

The concept might sound simplistic, but it’s a bit more challenging than it seems. Learn about VOC from an AI standpoint at https://www.sixsigmadaily.com/how-innovative-technology-can-improve-voice-of-the-customer/.

What Is VoC Marketing?

What Is VoC Marketing

Business leaders might believe their marketing strategies are comprehensive enough to help them understand what the customers have to say but do these leaders hear and understand what the target audience has to say?

The facts indicate that many organizations are not up to speed despite significant investments in their research strategies. With those “statistics,” new marketing concepts are developed constantly to make businesses more consumer-centric, including a robust new process referenced as “VoC” marketing or “Voice of the Customer.”

With this process, the audience’s feedback is collected, heard, understood, and steps are taken to move their suggestions forward. It sounds relatively straightforward but can be a time-intensive and involved process. Let’s look at it more closely.

1. The Interviews

With VoC, there is a need for in-depth responses from the target groups. While surveys are usually an integral tool in the marketing scheme and a budget-friendly method for collecting poignant insight, detailed input is lacking.

In order to get a feel for the true nature of a customer’s opinion, this new research tool uses “quantitative” and “qualitative” methodologies – not merely surveys.

These can include focus groups, interviewing, site analytics, journey maps, and more. The process is used with both the clients and the internal teams having a goal of obtaining “multi-dimensional” feedback on methods of improving the customer’s experience and the products.

2. Answering the tough questions

All businesses prefer to receive positive input. That can influence how questions are relayed with the survey creation, with results then being relatively useless. The point with VoC is to step outside of your comfort zone with the difficult questions you might not want to hear the answers to.

While the responses could be harsh, these sharp insights are what bring change, improvement, and growth. If you can’t recognize weakness, there’ll be no capacity to make changes. Without constantly evolving along with the consumer’s changing behaviors, the company can’t grow. Read here strategies to help understand VoC.

3. Action is the reaction to the feedback

Collecting feedback is only one component of VoC. The leaders need to gain insight from what the audience is indicating with this input. They need to hear and understand what’s being said by their target group, and that consumer wants proof their voice has been heard.

How can a company do that? Act on their input and let them know you did so and how. Show the customer the results of their feedback. By churning out more desirable results, you achieve better customer relations and decrease the instances of dissatisfaction.

Final Thought

Voice of the Customer is a powerful marketing strategy meant to bring the customer’s voice to the business leaders to create a more outstanding customer experience.

In exchange for their dedication to the consumer, the company will see an influx of word-of-mouth referrals, greater loyalty with their audience, and a higher retention rate.

A demographic who shares their experience with their network will likely make more purchases with the business. Plus, those in their network will come on board to buy goods or services, substantially increasing business revenue.

These transactions equate to opportunities to learn where improvements can be made and how the company can evolve positively for the benefit of each person as a consumer.

Identifying the customer’s voice is a crucial component not only of a marketing strategy but essentially of growing a business overall. The VoC process is what allows you to connect on a deep and direct level with that target group but also with the individual consumer. That will translate into change, evolve further into growth, and ultimately result in success.

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Arnab is a professional blogger, having an enormous interest in writing blogs and other jones of calligraphies. In terms of his professional commitments, He carries out sharing sentient blogs.

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Cloth Diaper Brand

5 Steps On How To Have A Strong Online Presence For Your Cloth Diaper Brand

Parents who care about the environment are using cloth diapers more and more often as a way to reduce their environmental effects. Due to the expansion of social media, cloth diaper companies now have more opportunities than ever to engage with their target audience and build brand loyalty. However, given the range of social media platforms and strategies, it can be challenging for cloth diaper producers to know where to start. This article will provide you with a step-by-step strategy for developing a fruitful social media campaign for your cloth diaper business. It's important to remember that social media is just one part of a larger marketing strategy for your cloth diaper brand. Even though social media can be a potent tool for increasing brand recognition and connecting with your audience, it's also critical to take other marketing channels into account. This covers events, influencer marketing, and email marketing. You may be able to reach a larger audience and strengthen your brand's presence as a result. As you develop your approach, consider how social media fits into your overall marketing plan. Consider how you can build your cloth diaper company by using other channels to promote it. 1. Establishing Your Brand Voice And Visuals Establishing your brand voice and images is the first step in developing a thorough social media plan for your cloth diaper business. The brand voice of your company is the persona and voice that it conveys through messaging. It should be consistent across all media and reflect the messaging and values of your firm. Your brand's visuals are the images and graphics you use to represent your company. Here are some examples of how you can establish your brand voice and visuals for this specific brand: Determine Your Brand’s Personality And Tone The finest nappy for babies in the Philippines may aim to reflect the affectionate and protective traits of new parents in personality and tone. You may say it in a kind, compassionate way with messaging that prioritizes the health and welfare of infants and their families. Use Consistent Visual Elements A strong brand identity must be created through aesthetic consistency. This involves utilising uniform fonts, images, and color schemes across all platforms. For the cloth diaper company, it would be great to employ a soft color palette and sweet images that reflect the company's core principles. Use Graphics That Align With Your Brand The social media images should convey your company's values and messaging. The newborn diaper may have pictures of families and babies together with wording that emphasizes the brand's commitment to local traditions and customs. Personalize Your Messaging Use your brand voice to create a personal connection with your audience. By inviting them to share their personal experiences with your products, you may captivate your audience with compelling anecdotes and insights. This may emphasize how important it is to maintain an infant's happiness, health, and comfort. 2. Choosing The Right Platforms The next step is choosing the social media platforms best suited for your brand. Choosing the right social media platforms for your diaper brand is critical to developing a successful strategy. Your social media campaign's success may be impacted by each platform's unique qualities and user demographics. When choosing social media platforms for your cloth diaper business, keep the following in mind: Audience Demographics: To choose the best social media sites, you must first understand your target audience. Different platforms draw users from different age groups. For instance, Facebook often attracts an older demographic but Instagram attracts a younger one. Instagram might be the best medium for you if your target demographic is young parents. Content-Type: There are several platforms built for different types of content. For instance, Twitter excels at providing brief updates, whereas Instagram excels at providing visual information like photos and videos. If your diaper business creates a lot of visually appealing material, TikTok or Instagram may be the perfect platforms for you. Brand Personality: Every social media network has a distinct culture and tone all its own. It's crucial to select platforms that reflect the character and principles of your brand. TikTok might be a wonderful fit for your nappy brand, for instance, if it has a playful and entertaining nature. Competitors: Finally, it's critical to investigate the social media presence of your rivals. You must examine the platforms they employ and the methods of audience engagement. You can learn from this which platforms are most effective for your sector. You can use it to choose the platforms you want to use. 3. Creating A Content Calendar: Once your brand voice and imagery have been defined and the right platforms have been chosen, creating a content calendar takes work. A schedule for the types of content you'll produce and when is called a content calendar. User-generated content, informational materials, and product advertising are all permissible. It's critical to establish a consistent publishing schedule that matches the vocabulary and style of your brand. Here are some guidelines to assist you. Define your social media goals Research your audience Brainstorm content ideas Organize content by themes Create a content calendar 4. Engaging With Your Audience Engaging with your audience on social media is essential to developing a solid online presence for your cloth diaper brand. It can promote a sense of community and boost brand loyalty. These suggestions will help you interact with your audience: React to messages and comments. Pose inquiries that resemble feedback. Hold giveaways and contests. Share testimonials and pictures. Work together with influencers. Offer informative content, such as advice on caring for babies and cloth diapers. 5. Analyzing And Adjusting Your Strategy Monitoring metrics is essential to developing a successful social media strategy. Metric tracking makes it possible for you to determine what is working and what isn't so you can make the required adjustments. Monitoring engagement metrics like website traffic, likes, shares, comments, and follower growth is essential. Review Your Goals Are you succeeding in your brand's goals that you set forth? If not, it's time to review your objectives and modify your plan. Review Your Metrics Track your performance measures, like reach, engagement, and conversions, using social media analytics tools. Determine which sorts of materials are effective and which require your audience to connect with them. This information can be used to modify your content strategy. Review Your Audience Your audience may change as your brand develops. To make sure you're still focusing on the proper demographics and interests, review your target audience profile. Review Your Competition Keep an eye on your rivals and consider what they are doing right and where they need improvement. Utilize this data to find chances to distinguish your business and enhance your social media strategy. Adjust Your Content Strategy Adjust your content strategy in light of your analysis to suit your objectives, KPIs, target audience, and rivals. This can entail coming up with fresh content concepts. You can also change your content focus or alter the frequency and timing of your posts. Test And Iterate Once your plan has been modified, test your new strategy and keep an eye on your performance indicators. Repeat this process as necessary, testing and fine-tuning your plan of action until you get the desired outcomes. Conclusion Initially, creating a thorough social media plan for your cloth diaper company might be difficult and challenging. You may still develop a strategy that is suited to your brand's distinct voice and values by adhering to these essential stages. Establish your brand's voice and images, pick the appropriate platforms, plan your content, interact with your audience, then assess the results and modify your strategy as necessary. You'll be able to effectively engage with your target audience and establish a strong online presence for your cloth diaper brand by doing this. Read Also: How To Make Your Online Business More Humble By Managing Your Reputation The Online Reputation Management Mystery Revealed Online Marketing : Selling Your Product And Services

E-Commerce Platforms

Performance Testing For E-Commerce Platforms

Are you an E-commerce brand or platform that is looking for experts to run mobile app testing for your channels? Do you how specialized software testing services can help you climb over your competitors in the E-commerce space? Have you looked at enlisting the services of experts like QA Madness that can help you grow your E-commerce platform? Time and again, we see blogs on the internet that suggest running an E-commerce platform is as easy as eating a piece of cake. To be honest, if being successful and generating sales in E-commerce would be so easy, everyone would be acing it. The fact of the matter is that E-commerce is not easy. It requires a lot of effort, time, strategy, and resources. You cannot simply create an E-commerce website and hope to become the next Jeff Bezos! In this article, we look at how performance testing for E-commerce platforms is essential for garnering success. We take help from leading experts and friends at QA Madness to understand what goes into making a successful E-commerce business. What is Performance Testing and why your E-commerce Business should Invest in it? In simple words, without sounding too nerdy, let us try to look at what is Performance Testing. Performance Testing is the process of rigorously testing all the tech and digital components of an E-commerce business. This includes the desktop version of the platform and mobile app testing. The key is to look at and analyze how the entire tech and digital ecosystem operates when exposed to real-world use. Imagine hundreds of people are using the E-commerce platform app at the same time. The questions that then arise are- Is the server being able to handle the heavy load of all the traffic using the mobile app at the same time? Is there a lag or breakdown that any of the users are experiences or are the UI and UX getting compromised under stress? What are some of the benchmarks and standards that should be used to judge speed and whether the platform is exposing some bottlenecks? Performance Testing is more than just looking at loading page speeds. It seeks to test each aspect of the E-commerce platform and suggest the perfect optimization for the same. 4 Important Things to consider during Performance Testing for E-commerce: In this section, we request experts at QA Madness to help us. Specifically, to list down some important things that should be considered during Performance Testing- 1. Testing Financial Transactions- One area where things can go wrong is in the area of financial transactions. With so many people using the same platform at the same time, you need to test to ensure that every transaction is going through. Integrations with Payment Gateways, the ERP, and Inventory Management Software are all areas that should be covered under this software testing services. 1. Checking the Mobile App Exhaustively- Mobile app testing perhaps constitutes one of the most important verticals for Performance Testing. How the app performs, is the search is optimized, whether the graphics are getting compromised are all issues that mobile app testing will help resolve. In addition to the app, the mobile version of the E-commerce platform’s website also needs to be tested rigorously. 2. Region-Based Testing for Different Geographies- If you are starting an e-commerce business, you are looking at a truly global audience. This is why you need to make sure that the internet protocols of the different countries are not interfering with how the customers in those countries are engaging with your platform. Changed domain URLs, IP addresses, and other rules and regulations need to be considered. 3. Data Management Testing- Any successful E-commerce ecosystem is incomplete without integrated data management. For an E-commerce platform, data is the lifeblood that helps all its verticals- marketing, sales, and CRM. Performance Testing needs to ensure that the data collection, cloud storage solutions, and the final outputs are being generated in a systematic and orderly fashion. The Three KPIs of Performance Testing as stated by QA Madness- While there can be multiple KPIs that software testing services can help E-commerce brands with, QA Madness states that the following are the three major ones. They refer to the same as the three ‘S’s of their Performance Testing goals. 1. Speed- When it comes to speed, we are referring to the speed of the website, mobile version of the web, and the mobile application. It also includes the speed with which users are progressing from one page to another on the app and the website. The higher the speed, the better will be the user experience. This combines to deliver the best sales and revenues for an E-commerce platform. 2. Scalability- You do not want your website and app infrastructure to be so weak that it crashes only after a hundred visitors. Your E-commerce website and the app must be tested for scalability to handle massive loads all at the same time. This will help you provide a fluid experience to millions of users and potential customers all at the same time without compromises. 3. Stability- A lot can go wrong on an E-commerce website when it is put under stress. Graphics can fall out of place and payment gateways can collapse. You never want the users to experience these problems on your platform. An E-commerce platform needs to be stable all the time, with or without load. Performance Testing seeks to build the stability of an E-commerce platform. The Bottom Line: There is no set rule as to when an E-commerce platform should go for Performance Testing. Some believe that it should be done at the early stages of development. Others believe that it should be done once the development of the platform is complete to identify the loopholes and then plug them accordingly. No matter when you get them done, Performance Testing is essential for your E-commerce platform. If you want to create a highly optimized and result-oriented business, this is a great investment you should look at making. If you have any other questions on software testing services or mobile app testing, feel free to ask them. Use the comments section to drop your queries. We will once again request, or disturb, as the case may be, our friends at QA Madness to help you out. Read also: The Right B2B E-Commerce Platforms to Sell Your Used Machinery Approaches for Increasing E-commerce Sales Through Inventory Reports 5 Reasons to Use Magento for Your Next Ecommerce Website

Video Marketing

How To Execute An Effective Video Marketing Campaign

Video marketing is the in thing when it comes to new age advertising strategies. Video marketing is proving to be effective in its marketing duties courtesy of the interactive clips that possess the ‘it’ factor needed to grab the viewer’s attention. This strategy allows you to use short video clips either on their own or amid other videos in video sharing sites such as YouTube. With 70% of marketing firms using videos in marketing, the concept is one to watch out for. Just like any other advertising mode, there are some aspects in video marketing that you can tweak so as to get the best results. How you can effectively execute a video marketing campaign: 1. Focus On The Content: For an effective video marketing campaign, the content is the major driving force. When focusing on the content, ensure it meets the wants of the target audience for it to become more relevant. If you get right on the content, the story behind the video campaign gets a steady foundation and is able to steer itself perfectly. Also, make sure you do not overdo the content to avoid making it appear stuffy or boring. Boring content leads to the viewers losing interest easily which can be a major blow to your marketing. Stuffy content, on the other hand, dilutes the main message which you want to communicate to your audience. 3. Know Where To Fish For Your Audience: Your marketing video’s audience is another key factor that you cannot overlook. Without an audience, your video marketing campaign is simply useless with almost nil traffic conversion rates. As such, you need to know where your target audience lurks and how to effectively get to them. One hub where you can get a decent viewership number is on the various social media platforms such as Facebook, YouTube, and Instagram among others. On the platforms, you can post your videos and take note of the number of views and take advantage of the one that has a high number of viewers. However, do not ignore the other platforms even if they register low viewership as it can do some justice to your overall traffic. Knowing where to get your audience also provides a shadow of their wants and needs, factors which you can integrate into your videos for a hiked viewership. 3. Get A Good Script To Go With Video: A good script is a channel through which your video's content gets perceived easily by your intended viewers. This means that you need to get a good script as a guide for your content. For the script, make it simple and easy to comprehend more so if it is an educative piece. When crafting the video's script, ensure that the first few seconds are really captivating so as to hook the viewer till the end. A boring start will definitely result in a skip hence your message fails to get to your audience. Add some humor to it if possible to make the video less boring. 4. Keep The Videos Short: Another trick for an effective video marketing campaign is to create shorter videos. Apart from being relatively affordable and easy to create, they also grab the viewer's attention to the end. Many viewers seem to get discouraged when they see a video is too long and they may certainly avoid it. A short video has them in the notion that it won't take much of their time hence they go with it till its completion. Always keep in mind that the purpose of the video is to get the attention of the viewer. 5. Get Creative With Your Video: When talking of creativity, the focal point is the use of the available freedom to put in various features to make the video unique. Uniqueness sells and in this situation you cannot get disappointed. You can use animation style videos which are gaining much mainstream acceptance and also they do have a larger audience reach. Animated videos also give you a chance to mash up colors and have a blend of voice-over acts to make the video distinct. For instance, you can use a text to speech software to convert your written text into human sounding voices in different languages across the world. With the help of this tool, you can connect with a wider audience globally. Also to give your videos some character and identity, a watermark or logo might do some justice for you. 6. Get To Know Your Competitors: For any marketing strategy to have the distinction of being successful, it needs to either be on the same level or better than the competitors. This requires you to know what strategies your competition is using to stay on top of the game and come up with a nice plan. Make sure that the strategy you plan to use is not like your competitors for the uniqueness of your brand and to also avoid lawsuits which may arise contesting the similarity. 7. Constantly Update Your Feed: To keep your audience hooked and benefit from a loyal following, you need to constantly update your video feed. At reasonable intervals, upload your photos to satisfy your viewer’s needs for more content. Ensure each content is more interesting for them to keep close in case you drop another gem. Consistency is one area where many content creators hit a miss and you do not want to fall in that hole as it spells doom for your brand. If you cannot manage to be consistent, you can partner up with a consistent brand which provides your brand with some airtime which may come at a fee. Bottom-Line: When executing an effective video marketing campaign, your audience matters the most. Every process from getting the content to getting the right script to accompany the video needs to be viewer-oriented. This helps maintain a large following as well as attract another decent number of viewers who relate to your content. Additionally, when making the video get your creativity game on point to come out with unique content that stands out from the pack. Uniqueness is a point of attraction hence you are sure to get your numbers off the roof if you know your way through. Also, ensure that the video is short and straight to the pint to grab the attention of your audience. A nice video editing tool may help you a ton in making your videos distinct. Video marketing campaigns need consistency to be effective hence keep on bringing more video content to uplift your brand. Read Also: Essentials For Digital Marketing Dos And Don’ts Of Marketing For Technology Companies Importance Of Storytelling In Social Media Marketing