How to Monitor Your Brand?

Published on: 30 August 2019 Last Updated on: 12 September 2024

On the Internet, to be particular on social media, everyone and anyone can share views about your brand. One thing you need to understand is that this information will reach a vast audience. Most of the information that people share on social media go viral. Brand monitoring is the best way forward if you want to keep on top of this information.

What is brand monitoring?

Brand monitoring refers to the process of monitoring several channels to find out various mentions of your brand and asses what people have to say about your products or services. It can include complaints on social media or a newspaper article about a merger, among other things.

The role of brand monitoring is to respond and act on the mentions you get. It can assist you to jump on good publicity or spot a crisis before the situation worsens. It will also give you valuable insights on how the market views and talks about your products.

We can also define brand monitoring as a business analytics process that monitors various channels on the media or web. It helps users to get information about the brand, products, and all the things that are connected to your brand. It will allow you to monitor the reception and reputation of your brand by your target demographic, consumer base, and the general public.

You have to strategically and regularly investigate online resources and media to help you react to the various sentiments your brand and of your competitors experience. You have to proactively monitor the reputation of your brand and react to customer and press concerns to enhance trust in your brand.

Why do you need to monitor your brand mentions?

Identifying and Addressing Infringers:

These people always look at the popularity and name of your brand to ride on it. Web monitoring will help you to identify these infringers who adopt confusing domain and brand names that resemble yours. Trademark law protects brand owners and consumers against such unfair competition. The good news about brand monitoring is that it will help you to enforce this practice.

Addressing Consumer and Competitor Protection:

Brand monitoring will help you to respond to both positive and negative sentiments from consumers. Most customers express their feelings on complaints, sites, forums, or social media. Also, it will help you to monitor the competition representation of your brand in terms of negative reviews and comparative advertising.

What monitoring tools are there on the market?

The market has so many social media monitoring tools that you can use to track your mention. Some of them include;

Famm.io

Famm.io is one of the best social media and web monitoring tools. It is an effective tool if you want to know what people think about your brand. The tool will show you the resources where your brand is mentioned most of the time. It will show you the best resource when it comes to brand mentions. Find out the places where people just watch and where people communicate most of the time.

Famm.io

LexisNexis

Print media and tracking broadcast are quite tricky unless you have people reading all the newspapers and watching all channels. LexisNexis is one of the best tools for monitoring these two elements. They will assist you in tracking mentions on several publications and in analyzing the results.

Source

LexisNexis is a big organization, which helps some of the biggest brands explore analytics, data, reporting and monitoring. It helps in identifying the quickest trends and news breakouts (viral content) and informs brands of advertising opportunities. The smart and easy interface helps brands understand metrics and take detailed steps as to the nest strategies.

Google Alerts

Google Alerts is an easy and free social media monitoring tool. You will need to input a keyword and you will get an alert when a person uses it on the website. It offers mentions but has no long-term overviews and analysis.

Google Alert is an absolutely free tool that will help you get mentions about your brand in a small, yet significant way. Please do not expect this tool to be as powerful or potent as some of the best ones on the list. It is free and should be expected to be basic.

TweetDeck

This tool is great for community managers who use Twitter but also does brand monitoring through Twitter. Setup search columns to give you live feed once the things you specify get mentions. A free tool is ideal for brand mentions.

This was an independent tool, which was later acquired by Twitter. This is a great platform to align your Twitter mentions and activities. The dashboard is clean, precise and easy to use. Once you start using TweetDeck, it will be difficult for you to go to other platforms like HootSuite, Buffer or anyone else.

Why Famm.io stands apart from the crowd?

Over the last three years, I have used several brand-monitoring tools on the market. What makes Famm.io stand out is the multi-functional capabilities. You are not only allowed to see your brand but also integrate content resources and competitor strategies in your dashboard. If you are looking to run Influencer Marketing campaigns, Famm.io helps you find your brand mentions not only on search but also on social.

However, for me personally, the best part about Famm.io is the possibility to reach out to different Content Creators. You can look for content creators, not only in your niche but also in different niches.

The capabilities of Famm.io can help your brand manage its online reputation in a successful manner. It can also help you reach disgruntled users or employees before they can do too much damage. This will help brands maintain good relations with their audiences and tackle PR nightmares before they get too big.

Conclusion:

Brand monitoring became a trend in a recent couple of years. It brings value as a marketing and PR component as well as a steady approach for brand awareness strategy. What can be more important than benefits for users, a brand’s value and its reputation?

Overall, tools enumerated above are trustworthy enough and good for analysis and building marketing strategies and social media campaigns. All of these online assistants insulate from the needless search offering the selection of on-demand features.

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Content Rally

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

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Content Marketing Mistakes You Shouldn’t Be Making

By now, most people know the value of a content marketing campaign to your business. Given the reach and convenience of the internet, most brands are bound to hop onto the content marketing bandwagon. The only problem here is that not everyone who hops onto trends completely understands them. Before you fully commit to a content marketing campaign, it’s important to know what you’re getting yourself into so you can avoid making catastrophic errors. In this article, we have outlined some horrible content marketing mistakes many marketers are making these days. Read this article if you don’t want to make these mistakes. Why Should I Consider Investing In Content Marketing? ROI: The first reason that content marketing is beneficial is that it significantly contributes to your return on investment (ROI). ROI can come in different forms, such as a customer subscription, better brand visibility, improved brand reputation, increased inbound traffic, and customer loyalty. Establishing Brand Authority: Content marketing also helps establish your brand as an authority, so long as your content is of good quality. You can even become your niche’s primary source of information. When this happens, customers are more likely to remember your brand whenever they need a product or service that you offer. Interact with Target Audience: Finally, content marketing is a potent means to interact with your target audience (and your target demographic). Sharing content helps you build trust with your audience, and it also acts as a means to extend your reach even further whenever your audience shares your content. Lead Generation: Furthermore, frequent followers and readers eventually become actual customers. Content marketing is a useful method to bolster your business’ performance, but only if you utilize it properly. It’s not a silver bullet that’s going to solve all your marketing problems. Generally, your best course of action is to hire a content marketing agency to launch and implement your campaign properly, but for those who want to try their hand at doing their own content marketing, there are some mistakes that you need to avoid. Poor Audience Understanding At the core level, it boils down to how well you know your audience. Your marketing message will work through the content you publish when you know who you are speaking to. The digital mediums, the analytics, and the other technical aspects come way later. Publishing content without knowing your audience is simply shooting arrows in the dark. It negatively impacts the different marketing and sales metrics you are trying to achieve. Here’s how your digital presence might suffer if you make the mistake of not understanding your audience – Low Engagement When your content isn’t aligning with your audience, your website will suffer from low engagement. Low Traffic: Your website can also suffer from low traffic. Poor Brand Reputation: when your business content is everywhere, your audience doesn’t recognize what you are posting. You also don’t get to build your brand image which can sustain your business for the long term. Poor SERP Ranking: readers will not stick around to read content that isn’t engaging, giving your website a poor search engine presence. Publishing Content Without A Goal In Mind: If you aren’t doing anything for free then you shouldn't also do anything without a purpose in mind. Whenever we publish content, it’s important to always have a goal in mind. You have to determine whether the goal of your content is to sell, generate leads, inform, or engage with your audience. These goals or purposes shape your content strategy, which dominates the core function of your content journey. What’s the content journey, you ask? It’s your process to create, publish, distribute, promote, and measure your content. Then there are your content channels and promotion tactics based on the type of channel and the type of content you are putting out. Yes, we are talking about everything starting from Social Media and YouTube to Blogs. If you are posting it on Instagram, you’ll use Instagram analytics. But, for blogs, you’ll need to use tools like Google Analytics. Your goal will determine things about your content, such as your call to action and tone (whether conversational, informative, or imperative). For example, if your content is meant to sell a product, it needs to sound friendly yet informative. A post that’s meant to engage with your audience is best written in a sincere, genuine tone. Failing To Utilize Paid Content Amplification: The internet is currently oversaturated and highly competitive. Content brands are constantly vying to get their message on the feeds of prospective customers. The brand that gets relegated to the background will surely lose customers, even if its product is superior to that of its competitor. Paid amplification helps your content reach your intended audience, and it almost always produces quality leads. Consider the fact that even industry giants make use of paid content amplification. This means that you should do so as well if you want to stay relevant in your chosen industry. Forgoing The Use Of Social Media Stories: Social media stories are mobile-viewed vertical videos and images that appear outside a user’s regular feed and last only 24 hours. Storytelling will be the key to distributing your content successfully. Stories are perfect for building emotional connections with your audience because they are more casual and are mostly used as a medium for real-time engagement. Stories also have a natural progression. This means that users can arrange their content to be more cohesive to viewers. Stories also allow users to enable their viewers to react to the story while also helping users determine the type of content that viewers want. Limiting Your Content Form: In today’s market, text and image content alone will not differentiate you from your competitors, especially when you consider that users are gradually shifting away from written content because of the increasing popularity of video content, podcasts, and infographics. This is especially true considering how these types of content are also searchable on major search engines. It’s important to invest in other content channels to maximize your reach. This also allows your users to choose how they consume your content. The best part about this is that you don’t necessarily have to generate new content to fill these channels. In fact, you can repurpose written content and simply change the channel they’re published on. An old blog post can serve as your framework for your video and audio content. Your users will appreciate the variety of your content, and this variation will also help improve your website’s SEO ranking. Ignoring Data Analysis: Successful content marketing is not just based on artistic taste and content popularity. It is also heavily influenced by data. Running an analysis of your campaign’s performance grants brands the insight needed to make informed decisions regarding content. The numbers will help you determine which approach is better for a particular demographic. This also allows users to correct a wrong approach. For example, if you’ve discovered that most of your users are active at a certain time, then use that data to determine the best time to publish your content. Simply ignoring the data will not only rob you of the traffic you would have gotten otherwise, but it will also convey that you’re indifferent to your audience, which will eventually spell the failure of your campaign. Conclusion Content marketing is a boon to business owners because it grants them the ability to grow their businesses quickly. It requires a lot of work and experience to get it right the first time, but since you’re posting your content on the internet, it essentially means that as long as your website is up, your content will continue to do its job. Whether your content becomes effective or not depends on whether you do things correctly. Read Also: 4 points to consider when creating a Great Content Marketing Strategy Crucial Role of Content Marketing in Local Business Required Content Marketing for Your E-Commerce Know Why Content Marketing Is Important For SEO

Why Should You Hire a B2B Digital Marketing Consultant?

With the growing trend in the domain of digital marketing, if you want to stay ahead in the competition, it is suggested to hire a b2b digital marketing consultant. Hiring a consultant is often the best thing for the business if you are looking to have the best outcomes. With the growth of digital marketing, it has become important to not miss out on the train and catch the growing market. It has become a necessity since your competitors are already utilizing the best features of digital marketing to win the market share. As we have known how important digital marketing is to your firm, it is important to know the added benefits of having a consultant. Knowing what they bring to the table is very important for heading in the right direction. Perks of having a B2B digital marketing consultant on-board Every B2B business needs to understand that there is immense scope for growing online. A good and credible b2b marketing agency can make a world of difference when it comes to reaching new customers and increasing sales figures. They can help you optimize your verticals and plan campaigns in a manner that delivers the best results. The value that a consultant adds to the firm is unmatchable. Often regarded as the jack of all the trades, the consultants from the best universities bring forward huge experience. The added network effect along with the rich know-how about the latest technologies is why you must hire them. Instead of focussing only on immediate growth, the consultant's primary focus is to create a niche and a brand image for your firm. More than just providing the solution, they provide a long-lasting result to your firm, that enhances the image of your firm. To explore more into the benefits of a digital marketing consultant, let us understand them in detail. Growth Hacking: If you are looking forward to having a growth hacker in your team, there is no better alternative than a consultant. With the rich experience across all the domains, it is very necessary to have them on your team. They also bring into the varied culture and the unique factor of learnings from across the globe that enhances your team’s outlook. Short term goal achievement: You can easily achieve the short-term goals if you are well equipped with the best consultant. If you are not having the best consultant; you might miss out on the short-term vision and fail to capture a larger market share. Staying with the trend: Having a consultant is often the best way to implement the latest trends in the domain of digital marketing. If you are looking forward to capturing the market share, it is often recommended to be the first mover. Having the first-mover advantage will let you attract more consumers. It shall reduce the monopoly of your competitor thus keeping you ahead in the curve. Knowledge of every market: Do you know why consultants are one of the highest-paid professionals? It is because of their extensive knowledge about the outside world. Having outside knowledge about real-world happenings makes them unique in a lot of ways. They have been employed in different companies which have a wide range of cultural variation. It gives them the eye for scrutiny and a critical view of the organization. Having a consultant in your team can lead to hijacking the market and eventually increasing the customer share. If you are looking to improve your firm’s standing, you must not hesitate to hire a digital marketing consultant. Omnichannel B2B Marketing (...Yes, You Might Have to Do It All) In today’s fast-moving digital landscape, one marketing channel alone simply won’t be enough. You’ve got to be everywhere! I mean everywhere! This includes mail, social media, search engines, content platforms, and beyond. This is what we call omnichannel marketing. It’s not just a trend anymore; it is a means of survival in the digital world. It's a must to keep up with your competition. But here’s the thing: it’s a lot harder than it seems. Especially if you do not have a consultant by your side! Align Your Channels Omnichannel marketing is all about achieving a consistent and seamless experience for your customers. No matter what platform or channel they’re connecting with you on. Whether they come across your business on LinkedIn, read one of your blog posts, or receive an email from you, the communication should be similar. It needs to feel like a single conversation with your brand. Simple right? Not so much, and here is why! Keeping Everything Connected The trickier part is making sure everything connects. If your social media messaging doesn’t mesh with what’s in an email, or if the branding on your website doesn’t align with the display ads you create, it can throw potential leads off. In fact, it can also make it much more difficult to attract new business. Since your own brand looks half-hearted, how can you take care of another brand? That’s where having a strategy that spans all these platforms comes into play. It’s not just about being active in a lot of online channels – it’s about keeping them talking in the same voice. The Experience NEEDS to be Seamless When people click on your LinkedIn ad and then land on your website, if it’s not the same feeling that they got from the ad, you might lose them. They might just bounce to another competitor of yours! Yes, the competition is tough. Omnichannel makes each platform transition feel native. Meeting your customers where they are and walking alongside them through their journey is crucial. Only then will you be able to show that you are not just selling something, but rather creating an experience! Focusing on Key Platforms Now, you might be thinking! “Do I really need to be on every platform?” The answer is yes — and no. Depending on who your target audience is and what you are planning to achieve through your channels. For example, you don’t have to stretch yourself too thin. If you are a B2B service that deals with a logistic niche, you do not need an account on Pinterest. No client of yours is reaching out to you over Pinterest! Finding the target audience, and the right platform is what a B2B consultant is an expert at! So, hire one as soon as possible! Focus on the platforms that matter most to your target audience. For B2B businesses, this might mean prioritizing LinkedIn, email campaigns, and targeted content marketing. But don’t ignore emerging channels. Depending on your niche, there could be opportunities in areas you haven’t explored yet. Finally - Do Not Overwhelm Yourself! It can seem very overwhelming when you first start with omnichannel marketing. But you don’t have to do it all at once. First, figure out where your audience is and start there… and slowly expand as you become more comfortable. The key here is to stay consistent and not try to be everywhere. This is why hiring a B2B digital marketing consultant is crucial. They are the ones who make you understand that - “Omnichannel success is a marathon, not a sprint.” Read Also: Why Email Marketing is the BEST Digital Marketing Outreach in Singapore When Will Social Media Addiction Be Considered a Mental Health Condition?

Why Every Business Needs Digital Marketing

If you want your business to grow at a steady rate, you must be able to reach your target audience as quickly as possible. In this day and age, this isn’t possible unless you have an active social media presence that your customers know about. Today, a business without a sound digital marketing strategy is doomed to fail. Several types of research show that if your business, whether new or old, isn’t visible on social media, will become a flop. If you aren’t already tapping into the potential of Facebook, Twitter, and other social media marketing, you should seriously start thinking about the potential leads and customers that you’re losing because of it. Social media has changed people, the way they function, and the way they do business with each other. When social media was first setting its root, no one believed that it could be beneficial for the world of business. But today, in a matter of a few years, digital marketing has proved to be so influential that no business can do without it. The truth is that social media has become necessary and we incorporate it into our daily lives every chance we get. To keep up with the way businesses are revolutionizing because of social media, Facebook, Instagram, and other social media platforms are coming up with new techniques. These platforms keep up with the demands of their users because they know that without these enhancement sad improvements, they would not only lose relevance but also their loyal users. Using social media platforms is essential for your business and will help you grow even further as a brand. When used right, this platform can be a cause for your company’s success and this is why it is growing even more popular as a tool for businesses around the world. If you think that these platforms for businesses are a passing fad or trend, think again and look around at the possibilities they have created for other businesses and brands. In fact, there are many English tuition Singapore companies that are benefiting from social media and getting students from all over the world. Here are a couple of interesting facts that will have you intrigued about social media and all it can do for you. 8 billion people use social media in one form or another Adults (18-34) are most likely to follow a brand on any social media 71% of customers with good experience with a brand are more likely to recommend it to others 50 million small businesses use Facebook to connect with their customers There are approximately 500 million tweets per day So now that you’re fully aware of the potential power that social media networking websites hold, let’s talk about why you need to benefit from this powerhouse and the benefits that it can bring to your business. In the next section, we’ll talk about the importance of implementing a good digital marketing strategy for your business. Why is Digital Marketing Essential for Your Business? Digital marketing for your business will come in handy on many fronts. When used correctly, it has the potential to change the fate of your business for the better and can bring you all-rounded success. So without further delay, let’s look at the several ways in which digital marketing can have a positive influence on your business or brand. Social Media Brings In Targeted Traffic and Boosts SEO : If you have a website that you spend a lot of energy and money building, you must also be looking for ways to promote it so actual customers visit and pay attention. Designing and developing a new page on your website may not be as challenging as having people visit it. However, if you do want your landing page to be noticed, you have to work on your social media because that makes a world of difference. When strategically placed, social media has proved to bring customers to websites that were previously only getting a handful of visitors. One of the things that help you bring traffic to your website is SEO. And digital marketing helps you with SEO as well. If you have a killer content strategy for your website’s SEO, it will help you in earning a spot at the top in search engines and proper social media marketing will help you drive it even further. Social Media Helps You Stay Ahead of Competitors : The biggest mistake you could make is to skip on the benefits of social media and let the competitors get the best of it. One of the things you need to be crystal clear about is that if your competitors are on social media (which they probably are), you need to join the bandwagon as well. If you don’t want to fall behind and play catch up later, you need to get serious about digital marketing the minute you start your business. This won’t just help you get recognition as a brand, but will also help you get the potential customers that you might have lost to competitors if you didn’t participate. Being active on social media networking websites can help you turn friends and followers into traffic for your website. If you’re an English tuition Singapore company, this particular tip can help you a lot. The best thing about social media and digital marketing for small businesses is that it brings equal benefits for all. Though a few brands will have bigger budgets than others, all companies will initially start off with equal footing when they enter the arena. You can find examples of many small businesses that made it big just because they were attentive, clever, and knew the best tactics in making their content catchy. Digital marketing will also help you with your competitors because unlike traditional media where you often miss news about your competitors and even your products, social media will help you keep track of everything. Social Media Strengthens Customer Relationships : Know why digital marketing and social media are so cool in today’s world? It’s because it gives you and your customers the to interact freely with each other and knows things that weren’t obvious. As a brand, it gives you the opportunity to show your human side to the public and target audience so they can feel more connected with you. It also tells you a lot about the customers’ likes and loves and also gives you the chance to get a sneak peek into their lives. If you play your cards right you can use these networking websites to connect with journalists and other influencers to give your business the much-needed boost. Another advantage of using social media to improve your brand is that your messages aren’t taken as marketing tactics. This is why customers are often a lot more receptive to them and are more likely to hear what you have to say. It also helps you to target and retarget ads according to location, industry, purchase history, and even education level. When you target ads according to these characteristics of the user, you’re a lot likelier to convert these people into solid leads and even sales. Social Media Improves Brand Image : Finally, though digital media has a lot of other perks, we’re going to talk about how it affects positively on your brand image. When your customers are facing problems with your product or services, you get to know about it immediately. This, in turn, gives you a chance to rectify the mistake without having to go through a long and tiring process. Several studies have shown that customers appreciate brands that respond positively to customer complaints and don’t run from their responsibilities. When you’re active on your social media and show a united front, it helps your brand build loyalty. Brands that have active profiles have a proven record of customers who’re loyal to the brand and their message. It will help you become a corporation and associate trust and reliability with your name. This is one of the best techniques for English tuition Singapore branding because it helps you get noticed. Digital media marketing is essential for your business because it helps you make the mark in this millennium. If you don’t have an active existence on social media, this is your chance to start. How Should You Get Started? If you haven’t started to represent your brand on social media, your brand doesn’t really exist. Digital marketing is important for your business because it makes you reach customers far and wide so you can start interacting with them in the best way possible. So now that you know most of the benefits of adding digital marketing to your brand’s marketing techniques, let’s look at a few quick ways you can get started. Set Your Goals : The most important decision you’ll need to make before stepping into digital marketing is the goal or objective you want to get out of it. Though this is an all-rounded marketing strategy, you need to specify if you’re trying to generate revenue or using it to provide customer service and build customer relationships. The reason why you need to answer this question is that the type of content you post or share will directly affect the outcome of your goals. Content is King : We have all heard it but no one really takes it seriously unless they’re in too deep with digital marketing. When you know what your customers are looking for and what they need from your social media profile, you need to make it a point to create content that’s informative and important to them. Remember not to give up because, with continual effort, you will come out successful. Also, bear in mind that content isn’t just about the same old ‘text’ and written information you provide. Instead, experiment with your artistic side and create cool memes, infographics, and other such visually appealing content to keep your audience busy and satisfied. Incorporate Your Marketing Strategies : All your social media accounts, as well as the other marketing strategies you use to promote your brand, should be integrated together. You should have a consistent tone of voice and cross-promote your campaigns both online and offline so the efforts work together without any glitch. However, one thing you must remember is to focus on the quality of digital marketing and not necessarily the quantity. Posting 10 things on social media that don’t do a lot for the customer will be of no use. Instead, focus on bringing in quality so you have 1000 highly engaged fans instead of 10,000 who aren’t interested in what you have to say. Have a Schedule : Once you have started your social media and have a good handle on it, you don’t need to spend a lot of time managing it. If you stick to a schedule and ensure that you devote that specific time for the marketing, you won’t skip on the activities that keep things going. So for instance, if you have an English tuition Singapore page on Facebook, you can spend an hour each day to look into it and answer queries for customers. Digital marketing is fun and can be made very easy if you simply know how to go about it. But don’t make the mistake of ignoring this essential part of your business because that’ll just make you and your brand down in the long run. Use these tips and find many others on the internet to know just how important it is to know the ABCs of digital marketing. Read Also : Should You Hire A Digital Marketing Agency? The Importance Of SEO Based Digital Marketing Services Social Media Marketing: Six Trends To Keep Your Eyes On

How to Monitor Your Brand?

What is brand monitoring?