There are certain things that we tend to take for granted, though it’s understandable considering the age that we live in. Many of us expect the best because that’s what we receive more often than not. The same goes for many companies across different industries. While they might attribute their success to certain aspects of their operations, you won’t likely hear them speaking about the use of weighing scales. After all, it’s just one device in a sea of others, right?
You’d be surprised just how many companies owe their success to this marvelous yet straightforward device. A quality scale can make all the difference, though it’s understandable to be skeptical about that claim. Here are just some of the reasons why all sorts of businesses owe their success to quality scales.
Scale prices are low, and the returns are high:
If a company maintains a production line, efficiency is the name of the game. In order to improve efficiency, they can either upgrade their equipment or find a way to shorten the repetitive tasks. A proper scale can accomplish such a job without being too costly – making it one of the best ways to upgrade a production line.
Depending on the industry, scales range from useful to indispensable:
There are few devices out there that match heavy-duty scales as far as general usefulness goes. For example, it’s unlikely to see a bakery grow into a successful enterprise until they start calculating and measuring the exact amount of ingredients they need for a specific recipe. It’s not something that necessarily requires a scale, but if you plan to be efficient, it’s invaluable. It goes double when a bakery decides to mass produce products in order to meet the demand of their clients and customers.
From airports to laundromats:
Having an airport and being unable to weigh any of the luggage is practically unheard of – that’s how much of a requirement quality scales are in airports. It’s not something an airport can function without, as the ability to weigh luggage can mean the difference between a smooth transition and a complete mess. Any business that deals with laundry also requires that every article of clothing is weighed – not just to ensure that the clothing isn’t lost, but to calculate the price as well. The fact that scales can go from useful to invaluable goes to show just how many companies depend on them to succeed.
Not every company is going to need a quality scale, or have it be instrumental in their rise to the top. However, it doesn’t mean that a weighing scale is ever useless. In fact, it’s useful in all sorts of situations while being indispensable in others. It’s capable of adding much-needed efficiency to a production line while being able to ensure that workers in a chemical factory are always safe. While not all businesses might need one, many industries definitely owe their success to using quality scales.
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Unless you're completely bald, you've used shampoo at least once in your life. It's the most basic product used for cleaning hair, about as integral for people's haircare routine as running water and a good conditioner. There are all sorts of varieties out there, each with their own unique additions to the basic function.
However, most people don't really take the time to look past the bottle and the use, to look at the list of ingredients and wonder how someone puts it all together. The shampoo manufacturing process can be a long one that requires many fields of expertise. Here's a look at this intriguing process, from start to finish.
How is Shampoo Made?
The Formula:
It all begins with formula. The first step here is to have a concept of what the shampoo will be like, from the smell to the color. Things like specific effects it will have are also considered. From there, the cosmetic chemists will put together a formulation based on available ingredients. Most of these will be basic chemicals, along with plant extracts, essential oils, and scents.
Initial batches are made in small quantities. These are run through rigorous tests to determine whether or not the basic formula is stable enough to do what it's intended to do, and any side effects it might have.
Common Ingredients:
Water is the most basic ingredient in any shampoo formula. In most cases, it'll be about 70%. In some instances, it can go as high as 80%. The water is not ordinary water, but deionized water.
Cleansing agents known as surfactants are the second most common, as they're the ones responsible for the basic function of the shampoo. Most of these are derived from fatty acids, which are abundant in both plants and animal sources.
The other two common ingredients are thickeners and foam boosters. The former is what gives shampoo it's viscosity. The latter is what makes it foam when used.
Other Ingredients:
Special additives may be used, depending on the formula. For instance, zinc pyrithione is a common additive for shampoo formulations specifically meant to combat dandruff. Fragrances might be added for specific effects. The most common special additives in modern shampoo products are essential oils and plant extracts.
Preservatives are often added as a means of giving the formula longer shelf life. Modifiers may also be included, to achieve a specific effect. These can include dyes to change the color, agents designed to minimize the effects of exposure to hard water, or even acids and bases to achieve a specific pH balance.
The Compounding Process:
Once a formula is determined, the next step is compounding. At this stage, large quantities of the ingredients are mixed together in an industrial blender. The workers doing this part of the process must follow instructions crucial to the proper formulation of the compounds. Errors can result in a bad batch of shampoo or a failure to produce a batch at all. The batches can be heated or cooled, depending on the needs of the formula.
Quality Control and Correction:
After compounding, the next step is quality control. A sample of the batch is sent to a lab for testing. Details such as the color, pH distribution, chemical stability, and even the amount of detergent or preservative in the sample are measured against recommended standards. This step is to make sure that the chemicals align with the original formulation.
If any detail does not fit the requirements, adjustments are made until the issue is corrected. The nature of the corrections can vary. If the pH balance is wrong, acids or bases can be added to get the correct level. Salt is often used to correct any problems with viscosity, while dyes are added if the color isn't right.
Filling:
Once a batch has been approved, it gets moved to another tank where it awaits the filling process. This part is when the batch of shampoo is filled into the bottles using machines. The bottles are aligned until they are all upright and lined up, ready to be filled by nozzles that let the compound in the task flow. The process is automated, with pre-set amounts being released before the conveyor belt moves on to another set of bottles.
Another Round of Quality Control:
There is another step in quality control, this time concerned with the packaging and processing. People are tasked with making sure that the filling process is going smoothly and nothing is wrong. Random inspections of batches will be done to make sure the packaging is correct. Like the chemical quality control step, there are specifications that need to be met before a batch can be approved.
Conclusion:
The making of a typical bottle of shampoo is an involved process. It is a combination of mechanical know-how, chemical expertise, and a little creativity. All of it produces a bottle of a staple hygienic product, used by people the world over.
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Who Are The Best Software Vendors Out There?
As businesses expand their ability to grow, customer retention, and stay competitive, outsourcing has become an increasingly popular solution. Outsourcing can help companies focus on their core strengths and reduce costs, which ultimately results in better customer experiences.
However, outsourcing is only effective when it's done properly. Maximizing customer retention and loyalty through outsourcing requires a strategic approach that puts the customer first. In this article, we'll explore six strategies for achieving this goal
Research The Right Outsourcing Partner
Choosing the right outsourcing partner can be the difference between success and failure throughout customer life cycle stages. When selecting a partner, it's important to consider factors such as experience, expertise, certifications, quality of service, and cultural fit.
A partner that understands your customers' needs and values can deliver better results. Look for a provider who has a proven track record with references from current and past clients.
Create Consistency In Your Branding While Customer Retention
One of the key factors in building loyalty is consistent branding. In today's world, consistency extends beyond logos and colors – it encompasses messaging, tone, and channel strategy. Building loyalty means giving your customers something to believe in and messaging that resonates with them.
Ensure that your messaging aligns with your brand values and that the tone is consistent across all channels, including outsourced customer service.
Implement Automated Communication Tactics
Automation is a powerful tool for keeping customers informed and engaged. Chatbots can provide quick and friendly responses to frequently asked questions. Automated emails can update customers on their order status, alert them to special offers, and more.
Text messages can be used to offer exclusive deals to your most loyal customers. Implementing these tactics can greatly improve customer retention, and your outsourcing partner can manage them.
Monitor Social Media Platforms
Social media platforms are an essential tool for engaging with customers, but monitoring can be overwhelming. Outsourcing providers can manage your social media accounts, including responding to customer feedback, complaints, and concerns.
With 73% of customers using social media for quick responses from businesses, outsourcing can ensure that you’re engaging with your customers in real-time.
Utilize Loyalty Rewards Programs
Loyalty reward programs can be incredibly effective in driving customer retention and loyalty. By offering discounts, exclusive content, or early access to products, companies can boost customer engagement while rewarding loyalty.
Your outsourcing partners can manage loyalty programs, providing an added value to their service, and delivering meaningful insights for improving customer retention and satisfaction.
Analyze Customer Data
Data analysis is crucial in understanding customer behavior and preferences. Through data analysis, companies can tailor their products and services to meet customer needs and preferences.
Outsourcing partners can gather and analyze customer data, such as customer feedback, surveys, and online reviews, to provide actionable insights for improving the customer experience.
Conclusion
Outsourcing is a cost-effective way to increase efficiency, but it's also an opportunity to improve customer retention and loyalty. Through careful planning, communication, and execution, outsourcing can help your business grow and succeed.
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How Customer Success Can Help Grow Your Business
As an entrepreneur, your customers are the biggest pillar of your business. No matter your industry of domain, area of specialization, or even your business focus, they are the single most valuable asset to your organization and you should treat them as so.
Through their valuable feedback, your business can gain a new sense of direction, develop new concepts, as well as bring in more revenue. With that said, as a business owner, simply appreciating your customers isn’t enough. You need to truly understand them to tailor your products and services to meet them at their point of need. And that’s where Salesforce application development comes in.
It entails creating integrated customer relationship management solutions that interface businesses with their customers. These CRM platforms also give all the departments in a particular organization a unified view of all the customers and how they interact with various aspects of the business.
In this article, we are going to look at what Salesforce is and its uses. While at it, we are also going to delve deeper to see the entire Salesforce application development lifecycle.
What Is Salesforce?
Simply put, it’s a cloud computing SaaS company that provides customer relationship management (CRM) solutions. Thanks to the company’s cloud technology, businesses are able to better connect with their existing clientele, partners, and potential customers.
Over the years, Salesforce software has grown to become the leading marketing and customer behavior tracking solution for both small startups and Fortune 500 companies. As it turns out, customer relationship management is one of the key driving factors for the increasing demand for application development in Salesforce.
Recent research from Vonage offered a compelling view of the effects and consequences of poor customer service. In the US alone, the research revealed that an estimated $62 billion is lost annually as a result of bad customer experience.
To underwrite this figure, a different report from Huffpost has indicated that 91% of customers won’t hesitate to switch brands once they experience bad customer service. These are mind-blowing figures, especially if a business has no solution to counter the consequences of poor customer experience.
However, with Salesforce in place, businesses are able to overcome the problems caused by poor customer service and other business process variables. According to statistics published on Salesforce’s website, companies that are currently using their software have continued to see average increases in multiple areas. For instance, 34% of users have seen an increase in customer satisfaction, with 27% and 32% users seeing an increase in sales revenues and lead conversion respectively.
In 2018, Salesforce emerged as the biggest CRM software commanding a total of 19.8% market share of the CRM software market. During the same period, the company was voted as the #1 CRM provider by the International Data Corporation. It shouldn't come as a surprise that companies are willing to pay the highest Salesforce consultant salary just to get wind of this technology.
The Benefits of Using Salesforce
Given the commendable portfolio of Salesforce, here are areas it can help your business find success. Below I am going to discuss the benefits of using Salesforce.
Helps Collect Customer Intel
In the prevailing competitive business environment, overlooking data collection can be a fatal and unforgiving mistake. As a business, collecting and collating customer intelligence should be an obsession or the very least treated as a full-time affair, because it can lead to loss of revenue. As such, if you are to improve customer satisfaction and continue remaining competitive, hiring qualified Salesforce developers to build a high-quality CRM tool is inevitable.
And with Salesforce, you get an upper hand over your competitors by enjoying tools that help you identify, understand, and solve customer problems.
Flexible And Scalable
As companies and business needs continue to evolve, the tools of trade must also adapt. For instance, if the structures of your business start to grow, the management software should be able to seamlessly accommodate the changes. Cognizant of this fact, Salesforce CRM comes with multiple functions that allow for scalability right from the initial stages to any future interactions.
Helps in Account Planning
Having a unified view of customer information allows your teams to independently make plans for various accounts. It also facilitates a more hands-on customer connection approach as well as allows various reps and departments in your organization to modify their plans for optimized results. Salesforce also comes with a to-do items feature, which helps your entire workforce stay organized throughout the day.
Along with that, Salesforce also works as an organizational tool. Your team can create calendar reminders specifying the future customer follow-ups or important duties reminders to the upper management, which helps prevent anything from falling through the cracks.
If you are in the service-based businesses, Salesforce also gives you insights into the amount of time a particular customer/s has stayed in a particular subscription package. Once this info is established, your team is able to customize marketing materials to match a particular customer niche.
Cloud Connectivity
Many companies are now gravitating towards software as a service (SaaS), which means software that is available online. Luckily, Salesforce doesn’t need to be installed on a computer as it is cloud-based. This means that you can easily access it everywhere, interface it with other digitized services, and enjoy unlimited storage capacity. And since no maintenance is required, you get to save on a Salesforce developer salary that would have otherwise been paid for this purpose.
Facilitates Team Collaboration
Poor team communication and collaboration can lead to reduced productivity. On top of a unified view of customer data, Salesforce’s “Chatter” feature allows your team members to easily and regularly communicate work-related information. Additionally, the feature also lets you highlight and prioritize urgent issues that require special attention by inviting different team members to look at them.
Salesforce Application Development Lifecycle
Software developers spend a lot of time designing, developing, securing, and delivering products that perform better than initially envisioned. As a result, different software development approaches like agile development, waterfall model, and many others have merged.
When it comes to cloud-based solutions, the incorporation and implementation of various software development methodologies make it even more complex. Moreover, the Salesforce Development Lifecycle also means that the software is developed, tested, and deployed in a cloud environment.
Below, we have laid down 6 steps that clearly illustrate the entire Salesforce Development Lifecycle:
Business Requirements Analysis
The first step towards a successful custom Salesforce application is to conduct an internal business needs analysis. It entails the development team eliciting the potential customer needs, elaborating them, validating all the assumptions, and devising efficient methodologies to meet these requirements.
Business requirements analysis is important as it helps avert potential mistakes as well as make the final product both efficient and compatible with the existing system and security standards.
UI/UX Design
Another important aspect of Salesforce application development is optimizing the app for user experience. A report by iMPACT indicates that 52% of customers are less likely to conduct business with a brand offering a poor mobile experience. On the other hand, Forbes conservative estimates indicate that intentional and strategic user experience can yield a conversion rate as high as 400%.
If these numbers are anything to go by, designing a user-friendly and highly responsive Salesforce application development is absolutely paramount. In order to optimize an app for effective and enjoyable use, developers need to map out the user journey and creatively choreograph user/platform interactions to benefit the end-user.
Development Phase
The next step in Salesforce application development entails creating developers creating isolated sandboxes. Generally, these distinct sandboxes hold the main production app copy and other supplementary Salesforce configuration information. They are also independent, implying that changes in a single sandbox don’t affect the main Salesforce production enterprise. Individual developers have to clone their branches.
To retrieve the metadata from the sandboxes to the IDE, the developers need to use Force.com IDE. Once they have the metadata, they continue coding their assigned app features, performing initial unit testing, and then submit the finished code to the Git repository.
If a subsequent developer wants to build on top of this freshly updated branch, they need to clone it to their sandbox and continue developing new features. Once done, they also have to submit their latest development to the repository.
With that said, the possibility of multiple developers working on the same branch cant be overlooked. To avoid conflicts, it is important for everyone in the development team to check for possible branch updates before committing.
Testing
The next step after building a Salesforce application is to ensure that it has an excellent and stable performance. This mainly entails developers carrying out QA activities including unit tests and code reviews. It is also at this stage that functional, performance, and integration testing is conducted within the development process.
Lastly, automation tests and debugging are conducted to augment the app’s speedy delivery.
Integration
During the integration phase, the custom CRM application is interfaced with third-party software like CMS. To facilitate a smooth transition, the development team also conduct hands-on training sessions as well as provides training materials to the client.
Launch
Once the app is launched for internal use, it is transferred to the client and subjected to their User Acceptance Testing environment (UAT). Once satisfied, the finished product is moved to the production environment and deployed to the end-users.
Salesforce Application Development Team Actors
During the app development process, different players are involved and handle different aspects of the app. In the Salesforce app development life cycle, the most common actors include:
Product Manager: Help finalize business requirements.
Release Manager: Help coordinate the app’s release schedule.
Software Developer: Handles the main coding and produces the requisite deliverables.
Quality Analyst: Tests and confirms the functionality of various app features.
Potential money from the Salesforce AppExchange development:
After researching the fact this has been seen that Potential money from the salesforce AppExchange development can depend on several other factors.
How To Build an App for Salesforce AppExchange?
To build your AppExchange app, you must go through the multi-step procedure, which includes compliance, release, ongoing support, and demand app development. Below, I will discuss how to create an App for Salesforce AppExchange.
1st Step: Become the Part of Salesforce Business Partner Community
The first and foremost step in becoming a Salesforce AppExchange trade Partner is to join the Salesforce Partner Community. In this case, you must submit the form using AppExchange. After all, the Salesforce Partner Community is the hub of existing AppExchange Partners.
2nd Step: Examine AppExchange Market
The next step in building the app is to examine the AppExchange market. AppExchange offers many products and solutions for several products and cloud services in Salesforce. In this case, for optimal outcomes, you must use the curated collections of AppExchange.
3rd Step: Make the First Sketches of Your Product
Once you are done researching the existing solutions on AppExchange, you must start defining the unique value proposition of your product. For the outline, you must follow the below-mentioned procedure such as:
Firstly, you must understand your target audience.
Secondly, ensure you have an idea of business targets.
Thirdly, you must follow the types of Salesforce editions you will support.
After that, ensure you have an idea of the package type.
Next, ensure you have the Salesforce Licenses that you want to use.
Lastly, it would help if you ensured the requirements for your AppExchange App security.
4th Step: Define the Type of ISV Partnership and the Type Of Your AppExchange Solution
Once you have joined the Salesforce Partner Community, then, you must analyze the existing products, and you can create a rough roadmap. In this case, ensure you have defined the type of ISV partnership, and consequently, you also have built the AppExchange solution.
There are seven types of ISV partners in AppExchange. It includes OEM, CDP Cloud Partner, Commerce Cloud Partner, All Other Clouds (paid), All Other Clouds (free), and Technology Partner/Tableau.
5th Step: Choose the Programming Type and Tools to Build Your Salesforce App
Recently, Salesforce provided two types of programming languages and two types of tools that you can use. Let’s know what programming tools are used in Salesforce App development. This includes Apex Cloud-based programming language. Next are Lightning components and Visualforce.
6th Step: Build Your Salesforce App
Once you can identify the exact type of solution, it must have the programming language, licensing, and packaging, and of course, you must continue with the building procedure.
Two ways to do this are using internal sources or outsourcing the dedicated team. If you want to build the SalesForce App using an in-house team, it could be one the most viable and remarkable options. If you don’t have enough resources, ensure you can control the entire product cycle of AppExchange.
7th Step: Test Your Salesforce App
If you want to ensure optimal performance, then it must conduct comprehensive end-to-end testing in technological domains. In this case, you must adhere to the development of best business practices, especially for testing.
8th Step: Prepare Your App for the Launch on AppExchange
Once you are done testing and finalizing the app, the next step is to prepare by submitting it to the SalesForce AppExchange. In this procedure, it includes creating the managed packages and providing screenshots.
9th Step: Submit Your App for Security Review and Market This
Ensure you have submitted your final app by undergoing the security review and then have met the necessary security requirements.
Final Thoughts
Salesforce CRM is a critical business tool. It helps streamline data analysis and reporting, provides invaluable customer feedback, and aid in formulating better customer service strategies. As a result, businesses are able to align their resources towards creating timely, customer-oriented solutions.
With that said, Salesforce application development isn’t a linear process. It entails working with different tools and multiple software development methodologies. And with cloud solutions continuing to capture the imaginations of business owners, the world is yet to see the full potential of CRM Salesforce and the cloud ecosystem as a whole.
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