The 7 Most Common Email Marketing Mistakes

Published on: 26 June 2021 Last Updated on: 03 January 2025

Email marketing is crucial in driving brand awareness and bringing quality leads to your website.

Your email list is the most valuable asset you can own in your business, serving as your virtual distribution channel. However, it’s essential to recognize that not all customers will immediately purchase. In fact, on average, you will get less than a 5% conversion rate on purchases, which means you need to follow up with the other 95%. This highlights the importance of understanding the differences between direct mail vs digital marketing and how each strategy can complement your overall marketing efforts.

In short, email marketing provides a powerful tool for encouraging interactions with your brand. When a customer subscribes to your periodic newsletter, it is an indication that they have a desire to engage with your brand. According to marketing tests and studies, email marketing affects consumer behavior and can convince consumers to visit websites for more information or make a purchase.

Unfortunately, email marketing can be quite complex due to the sheer number of variables affecting email marketing campaigns. Therefore, consultants and marketing managers fail to achieve the desired email opening rates and click-through rates. Ultimately, marketing managers tend to ask a question like:

Why did they receive it but never opened it?
Did they open it but never took the desired action?
Why are they unsubscribing?

7 Most Common Email Marketing Mistakes

In this post, we uncover the most prominent email marketing mistakes consultants can make. Therefore, if you have been struggling to increase the CTR through email campaigns, you have reached the right page. Let us jump in straight away.

1. Not Personalizing The Email Campaigns

Personalized email campaigns can be a powerful tool. However, recent research revealed that 72% of consumers say they only engage with personalized messages. You are missing out if you are not taking the time to customize your email!

Personalizing email campaigns involves collecting data related to your target audience and crafting custom content. Remember that the success of your email campaigns depends on how well you utilize the available data to come up with relevant content that target consumers will be willing to consume.

Here are essential arguments to help convince you of the benefits of personalization in marketing.

Email personalization gives you the ability to reach specific audiences
Personalized emails stand out from the crowd by ensuring better and unique content that leaves special memories for your customers.
Personalizing your email campaigns helps to build stronger and personal relationships with your customers.

Therefore, start researching about your customers and ensure you personalize every email that you send to target customers. Ultimately, you will start enjoying higher email open rates and increased CTR to your money website.

2. Penning Poor Subject Lines

No matter what your goal is, your audience will judge emails by the subject lines. According to Hubspot, 47% of email marketers test different email subject lines to optimize their email performance. Thus, it is essential to create catchy email subject lines to get people to open the email and convert them into customers.

So, what makes a great subject line? Here are essential tips to guide you when creating an email subject line.

Communicate urgency and scarcity in your email subject lines to compel readers to act.
Maintain some sense of curiosity to pique the reader’s natural interest.
People love new things and experiences. Thus, do not forget to mention what is on offer.
Incorporate trending topics to feel relevant and compel readers to click to read.
Mention your audience to show you truly recognize them, and you are not merely after marketing.

As you write personalized email campaigns, do not leave the subject line to chance. A catchy email subject line attracts the audience’s attention and leads them into taking action. But, on the other hand, if your subject line lacks the above qualities, you start on the wrong foot!

3. Not Including ONE, Clear Call To Action

As you already know, your content needs a call to action. Whether you are writing a blog post, a landing page, or an email, ensure your readers know what action they need to take. Without a clear call to action, you leave them to figure out what you want them to do. In that regard, before you compose an email, define a clear vision of its purpose. What outcome do you expect? Do you want them to subscribe, share or buy? Make sure your intention is clear to the audience. So, here are a few suggestions we think will help you come up with a great call to action:

Use bright colors, bold text, or large buttons so that the CTA is easy to find
Use words that foster curiosity and avoid bland or vague wording
Do not end up including multiple CTAs
When appropriate, repeat the same CTA more than once

Remember, the CTA is the magic button that leads the readers into taking the desired action.

4. Not Looking Professional

The fourth and worse mistake that consultants do is sending emails that appear sketchy or amateurish. Most readers will not be willing to give you the benefit of the doubt. Thus, so long as you are not sending professional emails, you can forget about conversions. To maintain a high level of professionalism with every marketing campaign, follow these tips:

Proofread every email and correct spelling or grammar mistakes
Avoid attachments
Use respectful and easy to understand language

Professional emails attract higher conversion rates and encourage readers to share your message.

5. Sending Emails from A Donotreply@domainname.com

Emails from no-reply are uninviting and often end up marked as spammy emails. Thus, if you send marketing emails from a no-reply email address, do not be surprised if your open rate is still low.

Always allow your recipients to get back to you, and include a phone number to reach you or the relevant persons quickly. Include your name and designation and links to social media to help the customers contact you. Sending an email from a person within your company could be a competitive advantage.

6. Ignoring Mobile

According to statistics, 85% of users use Smartphones to access email. Thus, it is imperative to make marketing efforts seamless on mobile. Unfortunately, mobile email marketing is a calling that most consultants tend to resist for far too long because they do not understand what it means to go mobile. The reality is that emails that do not display correctly on mobile end up in the trash folder within seconds.

To optimize your email marketing for mobile, follow these essential tips:

Use a responsive or scalable mobile template
Utilize a pre-header that includes a summary of the purpose and call of your email to action
Keep the email short, sweet, and to the point
Ensure finger-friendly and easy to find CTAs
Leverage images to enhance your emails

Ignoring mobile when designing an email marketing strategy is the worst of the mistakes you could be making. Instead, talk to an Email service provider to find out the various enhancements you can include in your email campaigns to ensure mobile-friendliness.

7. Wrong Links, Broken Links, Or No Links At All

Sending out emails with the wrong link is as good as not sending the email in the first place. For example, you could create a beautiful and professional email, but you will not measure the CTR if no links direct the visitors to a landing page.

Therefore, make sure you include relevant links. Then, test the links to make sure they direct the reader to the right page, and the page loads fast. Otherwise, your email campaign will not be fruitful.

Conclusion

We have looked at the top mistakes coaches and consultants make when it comes to email marketing. While email marketing offers a huge potential to your business, making these mistakes repeatedly will hurt your campaigns. Talk to email marketing professionals for assistance when it comes to email marketing campaigns, creating automation, and developing a solid follow-up system.

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How Customer Success Can Help Grow Your Business

You might have commonly heard an age-old proverb- ‘the customer is always right’. Even though this statement us very old, it still resonates today in our modern economies. This is because satisfying a customer and customer success is at the heart of any business. Customer Success is not a narrow term. Rather, it stands for all interaction and engagement that a consumer has with your brand and product/service at all levels. This means right from Marketing to Sales and After-Sales. All the experiences together are cumulatively focussed on attaining customer success. In this article, we will look at why ensuring customer progress is so important for any business. We will also look at how technology and software have enabled businesses to accurately fulfill customer success parameters for their brands and products. Customer Success: Meaning and Definition In recent years, business software that helps brands fulfill customer success is helping businesses contribute directly to profits and revenues. While there is no one standard definition of customer success, we have tried to create one for you- “Customer Success is the process of creating positive and meaningful relationships with your consumers that encourage them to fully explore your brand, product, and services. It is also a process, which has at its heart, a desire to improve the longevity of commercial transactions and understand the evolution of a customer’s wants and requirements.” Every brand, which utilizes a customer success strategy, wants the customer to feel like they are successful post purchasing a brand’s product. Think of all the automobile advertisements, which you have seen on YouTube. All of them have a highly successful executive who is well-groomed and dressed come out of his office and drive the car. When it comes to customer success, it is important to remember that in addition to the usefulness of the product, it is also the experience, which matters. This is where the entire journey of the customer becomes important. It is also equally important to remember the period of engagement. Is Customer Success Essential to growing your Business? It is important to note that we live in a world where customers have access to information. From the web to social media pages, everyone is doing research all the time. An informed potential customer is more likely to evaluate his options and choices. In such a situation, a customer success strategy should cover all the bases. This includes having an attractive and updated website, engaging content on social media and positive reviews on aggregator sites, Quora, Reddit, and other review sites. Please bear in mind that this is just the pre-sales research part. All these characteristics are part of something which is known as the ‘Customer On-Boarding Process’ and the ‘Buyer’s Journey’. Once a potential customer is attracted to the next team/department and feature takes over. A robust and strategically executed customer success plan interacts with the customer on at least ten different levels. In today’s times, customers are spoiled for choices. According to experts, customer success is probably the best-kept secret to increase overall productivity, generating revenues and scaling up the business. Conclusion Even though there are significant benefits to customer success, it is important to note that the field is vast and diverse. This is why most serious brands and businesses are turning to customer service software to help them automate the process. The software ensures the right data collection, maintains a track of actions taken and follow-ups made. In the following years, customer service is going to be a number one priority for all businesses, irrespective of size or output. Do you think that customer success is essential for the success of every business? Drop your answers, in the comments section below. Read Also: Tips on How to Create Repeat Customers Key Marketing Tips To Gain More Customers For Your Health Care Practice 4 Simple And Cheap Methods To Attract More Customers For Your Small Business

How To Find the CPQ Platform for Your Brand

The small businesses that thrive are the ones that can meet their customers' needs while keeping their prices affordable. Due to the great advancements in technology, distributors can configure their products to the specific needs of their customers. Delivering customizable products is a great way to grow your business and your customer base, but you have to have the right tools to get the best out of your team and your products. Manufacturers and other distributors that develop complex products utilize CPQ software to configure their products to their customers' specifications. With the right CPQ tool, you can enhance your deliverables and offer fully customized products, but not all CPQ platforms are the same. Continue reading to learn how to find the right CPQ software for your company. Outsource your procurement needs to a specialist: Running a company doesn't afford business owners much time to gain in-depth knowledge about different products and services they need for their company. They may know that they need a particular service or product like CPQ software, but they have too many other things going on to learn about CPQ tools, which ones are for their industry, and which of those are the best. By outsourcing your procurement needs to a specialist, you get the benefit of having people who excel at finding the best products and services for your budget and needs. Your procurement specialist likely won't be an expert in CPQ solutions, but the important thing is they know how to find the best tools on the market and negotiate to get the best optimal price for their clients. A procurement specialist can do much more for you than find the right product configurator for your business, they can help you find all the products and services necessary for your brand to grow and flourish. You simply have to be willing to make the investment. Do some online research of your own: Even though you may not have time to dedicate to learning in-depth about CPQ solutions and can allow a procurement specialist to help coordinate your efforts, you should do some research of your own. You should want to know as much about any product as possible, and the internet is the quickest way to gain a layman's understanding of anything. Configure One CPQ is a product configurator that has a prominent online presence mainly because customers love it and can't stop talking about it. Furthermore, Configure One creates a lot of informational content that will help you learn about CPQ integration and other basic CPQ processes. Configurable products are the wave of the now and the future because once consumers get a taste of a great thing, they only want more. So that means finding the right CPQ solutions is essential to growing your brand. Do some opposition research: Sometimes the best way to learn more about your industry is to learn from your competitors. Doing opposition research allows you to learn what systems and tools your rivals use to deliver configurable products to their customers and see what consumers like. Believe it or not, your competitors might be more willing to divulge information to you than you'd expect. That doesn't mean they're going to hand over their proprietary secrets, but most entrepreneurs are down for a mutual exchange of information and ideas. As long as you're willing to share some trade intel as well, your relationship with your competitor could turn into a friendly rivalry. Finding the right CPQ solutions for your brand greatly increases your chances of growing your market share and profits. By hiring a procurement specialist, doing a little online research, and tapping your competitors for intel, you can attain the tools you need to grow your company. Read Also: 7 Ways To Communicate With Customers In A Better Way! Optimize Your Small Business Revenue by Taking These Steps Why Your Business Needs Call Center Tracking

The Importance Of Accurate CRM Estimating For Your Business

Customer relationship management (CRM) is an essential aspect of any successful business. It involves managing interactions with customers, storing their information, and analyzing their behavior to improve customer experience and increase revenue. However, accurately estimating the cost of a CRM system is often overlooked, leading to unexpected expenses and potential financial losses. In today's highly competitive business environment, it's critical to have a solid understanding of the costs associated with implementing and maintaining a CRM system. In this blog post, we'll explore the importance of accurate CRM estimating for your business, including the potential risks of inaccurate estimates, the benefits of accurate estimates, and strategies for ensuring your CRM estimates are as accurate as possible. By the end of this post, you'll have a better understanding of how accurate CRM estimating can help your business thrive. What Is CRM? CRM is an approach to managing customer interactions which seeks to improve satisfaction, devotion and overall company success. By leveraging CRM software, marketing and advertising agencies can streamline their workflow, enhance communication among team members, and make data-driven decisions. a. Definition Of CRM At its core, CRM refers to the strategies, technologies, and practices used by businesses for acquiring new clients while retaining current ones. It encompasses various aspects such as sales management, contact management, customer support services, as well as marketing automation tools that help in building strong relationships with clients over time. b. Benefits Of Using CRM Better client relations: A well-implemented CRM system allows you to understand your clients' needs better by providing insights into their preferences and behavior patterns. Informed decision-making: With accurate data at your fingertips through a centralized database within the CRM platform, it becomes easier for teams across different departments like sales or marketing to collaborate effectively on campaigns or projects. Increase efficiency: Automating routine tasks using a robust CRM solution saves valuable time for employees who can focus more on critical activities that drive revenue growth instead of mundane administrative workloads. Sales forecasting: Accurate sales projections are crucial in planning budgets or allocating resources accordingly; hence having access to real-time analytics provided by modern-day CRMs helps companies stay ahead of competitors when strategizing future plans based on past trends observed within their industry niche markets worldwide. The Importance Of Accurate CRM Estimating For Your Business In today's competitive business landscape, marketing and advertising agencies need to have a clear understanding of their clients' needs and the resources required to meet those needs effectively. This is where accurate customer relationship management (CRM) estimating comes into play. Accurate estimating is critical to ensure that marketing and advertising agencies are able to understand their clients' needs, determine the resources required, and ultimately meet those needs effectively. Why Accurate Estimating Matters Accurate CRM estimation plays a crucial role in determining the success of your agency's projects by helping you: Allocate resources efficiently: With precise estimates, you can better allocate your team members' time and skills to various tasks within a project. Maintain profitability: Underestimating or overestimating costs can lead to budget overruns or wasted resources - both detrimental factors that affect an agency's bottom line. Achieve client satisfaction: When you accurately estimate project requirements from the start, it becomes easier to set realistic expectations with clients and deliver results on time. How To Ensure Accuracy In Your Estimates To improve the accuracy of your CRM estimates, consider implementing these strategies: Break down projects into smaller tasks, making it easier for team members to understand specific responsibilities and deadlines associated with each task. Gather input from all relevant stakeholders involved in a project; this helps create more comprehensive estimations based on collective knowledge rather than relying on a single person's perspective. Utilize historical data from past projects to identify trends and patterns that can inform your current estimates. Gathering multiple perspectives on a project and utilizing historical data can help you make wiser decisions regarding resources, timelines, and financials. The Impact Of Poor Estimating On Your Business Inaccurate CRM estimating can have several negative consequences for your agency: Loss of revenue: Underestimating project costs or overestimating potential profits may lead to financial losses in the long run. Damaged reputation: Consistently failing to meet client expectations due to poor estimation practices could harm your agency's credibility and deter future clients from working with you. Burnout among team members: Overworked employees who are constantly trying to compensate for inaccurate estimations might experience burnout, leading to decreased productivity and higher turnover rates. To avoid these pitfalls, it is essential for marketing and advertising agencies like yours to prioritize accurate CRM estimating as part of their overall business strategy. By doing so, you'll be better equipped to deliver successful results consistently while maintaining strong relationships with both clients and team members alike. Accurate CRM estimating is essential for businesses to ensure their success and profitability. By improving the process, companies can maximize efficiency while reducing costs associated with poor estimates. Let's investigate strategies to refine our CRM estimating process in order to gain optimal outcomes. What Can A CRM Do For An Organization? A CRM system improves organizational efficiency by centralizing customer information in one place. This allows for better communication, collaboration, and decision-making across teams. Agency CRM by Function Point can automate tasks like data entry or follow-ups, saving time and resources. Additionally, a CRM system helps in identifying sales opportunities by tracking leads and nurturing existing clients to drive revenue growth. Conclusion In conclusion, accurate CRM estimating is an essential element for any business that wants to achieve success. It allows businesses to make informed decisions that result in better customer experiences, improved sales, and greater profits. By investing in the right CRM tools and adopting best practices for estimating, businesses can increase their efficiency and productivity while minimizing costly errors. Moreover, accurate estimating enables businesses to stay ahead of the competition by identifying opportunities for growth and expansion. As a result, businesses that prioritize accurate CRM estimating are better positioned to achieve long-term success in today's highly competitive business landscape. Read Also: CRMDialer: A Zoho Alternative 6 Top CRM For Small Businesses In 2019 Cold Calling Script For Successful Sales Persons

The 7 Most Common Email Marketing Mistakes