A Lender’s Guide to Improving the Borrower Experience: 6 Tips & Tricks

28 September 2021

Virtually everyone will need a loan at some point in their life, whether it’s finding a home, a car, a business, or a passion project. The ubiquity of loans in today’s market means that lending is as stable as it is competitive. So as a lender, you’ll always be looking for that extra advantage over your competition and focusing on improving borrower experiences.

Borrowing is often a complicated and stressful experience for consumers. If you can make your lending process as painless as possible, you’ll be able to draw higher caliber clients. As the adage goes, you catch more flies with honey than vinegar, and your loan business could be the next honeypot. Here are six tips and tricks for enhancing your borrowers’ experience and closing more deals.

6 Tips To Improve The Borrower’s Experiences

Borrower experiences and the good impression of your services are bringing more consumers to your business. Consumer connections are like a chain system: one single consumer’s good feedback brings back at least two more clients for your business.

Here are the six easy tips to improve your borrower’s experiences.

1. Enlist A Mobile Notary

A mobile notary makes the loan signing process a cakewalk. Mobile notary services find the closest mobile notary near you and send them to your office. By using this service, you and your client can avoid those frantic lunch-hour runs to the notary public’s office.

These notaries carry a two-fold benefit: they cut back on your borrower’s stress and make your agreements more legally secure. These clearances on the legal issues are directly improving borrower impression for your business.

2. Build A Close Working Relationship With Clients

Work at building a good relationship with your clients. Ask about your clients’ lives and make sure you go the extra mile in understanding their needs. Doing that will help them feel more comfortable about taking a loan from your institution.

Most financial institutions come equipped with a dull and business-like atmosphere. You leave a better impression if your customers feel like they’re people rather than numbers. Your borrower and clients will come back to do more business with you, and they’ll also be comfortable enough to refer their friends and family.

3. Have An Uncomplicated Application Process

Cumbersome is often the name of the game when it comes to loan approval and collections processes. However, you can change the narrative by creating a less complicated procedure for your borrower.

Create a list of necessary documents and other necessary steps for the approval of loans. Then create a straightforward system that your clients can follow. If customers can survive a meeting with you without needing their financial dictionary, it’s sure to leave an excellent impression.

4. Use Online Loan Applications

One way to improve the borrower experience is to use online platforms. Having to queue in an office and filling forms is a turn-off for most people. Your clients should not have to come to a physical office before they gain access to top-notch service.

Create a website or application that allows online loan applications. Your online platform should allow virtual payments and account access.

5. Have A Precise Payment Plan

As a financial institution, you have to dot your Is and cross your Ts. It would help if you made the loan application and collection process as straightforward as possible. Your clients should also understand the payment plan, whether weekly, bi-weekly, monthly, or yearly payments.

Communicating clearly and effectively will create a lasting relationship between yourself and your borrowers.

6. Have An Open Communication System

Clients experience a lot of uncertainties when they want to take out a loan. Consumers want to know the organization’s policies, interest rates, and other specific information. Always be transparent with every lead so that clients know what to expect and never feel cheated.

Be available to answer questions, give advice, and provide any explanation they may need to improve the experiences of your borrower.

Parting Shot

The growth and longevity of every business depend on its clients. A gold-standard borrower experience is a water you use on your blooming client relationships. More you focus on building up the relationship with your clients. You can make positively massive growth in your business.

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Ariana Smith

I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

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Why Entrepreneurs Should Pay Attention To Cryptocurrencies In 2021

Today, the Crypto market has a greater opportunity compared to the other markets of the world. It can make things easier and effective for you if you invest in the best crypto asset. Here, the scope of the earning is more, in comparison to other modes of investments. You have to channelize your thought process. Prepare the strategy that sounds great for your investment. Today, the Crypto assets are more valuable than anything else in the global market scenario. Being an entrepreneur you should consider the trending opportunities you have in front of you. Why Entrepreneurs Must Pay Attention To Cryptocurrency There are many reasons behind paying more attention towards Cryptocurrency. Proper planning and application of the correct strategy can make things easier for your business. You have to understand the ways that can work well for you. 1. Changes In Regulation The governmental bodies of many countries across the world are now relaxing their strict regulations over Cryptocurrency transactions. This factor has influenced the rate of transactions in Cryptocurrency. So, as an entrepreneur when you are getting the chance to utilize the potential of Cryptocurrencies and that too within the governmental rules and regulations, you should take advantage of that. Cross-checking the bitcoin profit app can make things easier and effective for you. Banking and financial regulators of many countries are now showing their interest in Crypto investing. 2. Hike In Prices There has been a considerable hike in Cryptocurrency prices in the global market. This is another dominating factor that has influenced its high investment rate. Proper application of the business strategies and the timing can make things in your favour. There are some Cryptocurrencies whose prices are hiking at an alarming rate. People are more accustomed to making use of these Cryptocurrencies for their transaction process. Being an entrepreneur if you have a high-value Cryptocurrency with you it can help you to combat your business deficiencies effectively. 3. Showing Stable Growth Starting from 2020, there are many Cryptocurrency which are showing a steady market growth rate. It is one of the most effective means to increase the business profitability rate according to the global market scenario. The reality here is that in the upcoming years, many Cryptocurrencies like Bitcoin, Etherium are also showing positive growth trends in the global market scenario. If you invest your money in these Cryptocurrencies, you can gain more profitability for your business. 4. Greater Returns Whenever you make your investments in any Cryptocurrency then chances are there that they are vulnerable to greater market risk. The main reason behind it is the market volatility rate. It can make or break your business if you are not careful enough while investing. You need to ensure one thing that your business must have enough working capital to manage its daily affairs. Bitcoin investment or investment in other Cryptocurrency can ensure better liquidity in the long run. Effective planning can make things easier for you. 5. Safer Transactions The application of Blockchain Technology can make your process of transactions safer and easier. No hacker can track your transaction process. It can make you feel much more secure as an entrepreneur. Proper application of the Cryptocurrency investments can make your life easier in the Cryptomarket. The chances of hacking and data breach are less when you invest your money in the Cryptocurrency. Effective and efficient monitoring of the Crypto assets can make your life easier. You need to respond quickly as per the growing market trend to develop your business. Crypto assets can provide you with the safe haven that you deserve for your business growth in the long run. Conclusion An efficient entrepreneur will always focus on the market trend. The entire investment plan of Cryptocurrency revolves around the current market scenario. It can help your business to multiply in a short time frame and can help your business to grow at a faster pace. Proper application of the correct business tactics is enough to grow in this market.

How Digital Advisors have Transformed the Investment Sector

Technology has undoubtedly made a huge impact on our everyday lives. There are new innovations that are unveiled practically every minute and it can be hard to keep up. The rise of the internet has replaced traditional newspapers and other print media as sources of information. Millions of people now rely on online news sources such as Yahoo and Twitter on getting their news. The transportation sector has also transformed from using the yellow cabs to Uber and Taxify. Purchasing of goods and services is now through electronic payments via credit and debit cards. The financial industry has also been affected by this transformation. The rise of digital advisors has resulted in cheaper and more efficient ways of offering financial advice to investors. These offer automated financial planning with different levels of human engagement. An investor will surely appreciate such engagement. The Difference Between Robo Advisor and Digital Advisors: A robo advisor uses algorithms and model portfolios relying on certain information that has been obtained from the client. While others may find robo advisors attractive due to their low cost, there is minimal human interaction. There is more focus on investment allocation but minimal focus on financial planning. Making life’s big decisions such as buying your next house or paying for college requires a lot of careful planning. In this instance, there is no one to hold your hand as you contemplate about making these changes in our life. A digital advisor is a combination of a traditional financial planner and a robot advisor. This affords an investor the ease and convenience of accessing a personal human advisor. These can be reached via phone or chat. The advice offered by digital advisors goes beyond investment options. Since users have real-time access to an actual financial planner, they can talk to someone about their specific needs and work together to come up with a plan that is based on their current situation. Which One is Right? There are Robo advisors who are fully automated and have low fees. These provide investment planning to investors. On the other hand, digital advisors offer a combination of this automation and a touch of the human element. Financial advice is also provided. It is important for you to know how these function so that you know which one to choose if you are considering these options. Here are some options to choose from who are considered the well-known players in this space: Wealthfront: this automated service has over $1 billion in client assets and thus considered the world’s largest investment service. There is very little human interaction. The first $10,000 in assets management do not attract an advisory fee. Amounts that are higher than this attracts a monthly advisory fee at the rate of 0.25%. The minimum investment amount is $5,000. Betterment: there is also very little human interaction on this service. Just like the previous platform, the process if Betterment begins by clients being asked a series of questions and then an investment plan is recommended. A monthly portfolio fee of 0.35% and this amount decreases the more the balance grows. There is no minimum investment. Learnvest: although this platform does not manage investments, clients can contact a Certified Financial planner whom they can contact by phone or email and ask questions. A %19 monthly fee is charged. Personal capital & Wela: these two digital advisors have very similar offerings. For instance, both offer free financial advice to their users. You can receive advice pertaining to all things finance and be assisted to set up a unique game plan based on your specific situation. Users are also free to use all the financial planning tools available at the site at no extra cost. A management fee of less than 1% is charged to users who are connected to a personalized wealth management advisor. A similar program at Wela ensures that a user is charged only when he decides to become a client. If you have your doubts about putting your money with a fully automated system, why not go for a digital advisor that provides you with unlimited access to a financial planner while at the same time providing online convenience so that you are assured if a partner to guide you in making big decisions in life. How They Work: You do not have to rely on a human to discuss your financial goals and expectations. These interactions go on through a website. You will fill out a questionnaire that helps these sites to assess your current financial situation, risk tolerance and goals. The firms will use this information to develop manage and also suggest an asset allocation. Other firms will operate by investing your money in mutual funds and exchange funds. These are passively managed funds. Other firms will be willing to invest in individual stocks although this does not happen so often. Once your portfolio has been constructed the digital advisor will rebalance it on different situations so that you can maintain your target asset allocation. There are some cases where you will not need to fully rely on a digital platform to offer advice. Some elements of the advisor model are mixed with a human advisor. Therefore instead of relying on your response to the given questionnaire, you will be interviewed over the phone or video. You can also access a human advisor via video conferencing. These websites rely on their own algorithms to determine what would be a good fit for you as asset allocation. Depending on the firm, some will be more or less aggressive in their suggestions. Investors have found these websites to be truly valuable in a fast-paced world where many lack the time or interest to manage their own savings or investments. Advanced technology makes it possible for investors to be comfortable in a web-based relationship which assists them to allocate their asset and online portfolios. It has truly changed the way business is done. Read Also: 5 Must-Have Long-Term Goals For A Secure Future How To Become Financially Stable Before Age 30

There is A Way To Save Yourself From Student Loans in 2021

Student loans can be helpful. You take out a loan to enroll in higher education, which can land you in better job opportunities, increasing your income. But of course, it can be a bit tough to save while you repay your student loans. Regardless, there are ways to save yourself from student loans, especially if you can manage the interest loans and pay more than the minimum. Here are effective ways to save yourself from student loans and pursue your dream job. 1. Pay Off Your Student Debt Faster The easiest way to get rid of your student loans is to pay faster. If you can, send massive payments to your loan servicer every month and do so ahead of schedule. Another method is to make half payments every two weeks instead of the full monthly payment. When that happens, you send the equivalent of an additional payment every year. Of course, you may not have the discretionary income to make the extra payments. However, you can get a side job and earn extra income on the side to increase your income. You have the power to do so. Here’s a little bit of motivation: consider how increasing your monthly or weekly payments can help you become debt-free faster. You can even save interest costs on top of that. You can use a student loan repayment calculator to show you how the smallest payments affect your student loans. 2. Find Out The Type Of Student Loans You Have It's essential to know the type of student loans you have and develop a repayment plan that helps you. If you have federal student loans, visit the National Student Loan Data System. You can check your student loans there. There are four broad categories of student loans: graduated, standard, extended, or income-driven repayment. Let’s go through them. Standard plan: Your loan servicer will divide the total amount of money you owe with the standard plan and spread it over ten years. If you pay the same amount for the next ten years, you'll finish paying your student loans. Graduated plan: Just like the standard plan, this plan lasts for ten years. However, you start your monthly payments by paying less. Your payment for each month increases every two years. This option is ideal for borrowers who are sure that their income will increase in the future. Extended plan: With this plan, you pay a lower amount over a long period. Income-driven repayment (IDR) plan: The IDR plan lets you pay off your student loans for the next 20 or 25 years, depending on your chosen plan. But the payments will always be what you can manage every month. After 20 or 25 years, any amount you haven't paid yet will be forgiven. If you choose this plan, you'll have to certify your income annually. There are limited private student loan forgiveness options available for student loans. You’ll have to call your loan servicer to find out any available options for you. 3. Make Extra Payments, But Do It The Right Way There's no penalty whatsoever when you pay more than the minimum or pay your student loans early. However, the prepayment comes with a caveat: loan lenders may apply the additional amount to the next month's payment. When the student loan servicers do that, it pushes your due date forward, but it won't help pay off your student loans faster. What you need to do is to instruct your lender, either through the mail, phone, or online, to apply any extra payments to your current balance. In addition, remind them to keep next month's due date the same. You can make additional payments any time in the month. Another way is to make a lump-sum loan payment on the due date. Whichever you choose, you can save lots of money. 4. Refinance If You Have Good Credit And A Good Job Refinancing your student loans can help you get rid of your loan debts faster, and you don’t have to make additional payments. When you refinance, it replaces several student loans with one private loan, usually at a lower interest rate. If you want to make faster repayments, choose a new loan term that’s less compared to what you have left in your current student loans. Going in for a shorter loan term may increase your payments each month. However, it’ll help you clear off your student loans faster and save money on interest. Final Thoughts The strategies explained above can help you pay back your student loans and save money. But not all the repayment methods can help you do that. Some repayments are designed to help you manage your debts, such as income-based repayment plans. These plans can help you clear off your debt on time and in full. Now, even though it can help you today, you'll end up paying more money in interest charges over your loan life. It is worth mentioning, some educational institutes like Navient were forced to close due to fraudulent activities. These institutions are to compensate students who are affected. Check to see if you apply to these compensations If you don’t have a clear solution, you may need to talk to a student loan expert. Read Also: Understanding the Steps in Debt Collection How to Reduce the Cost of College Textbooks How To Impress A Recruiter If You Are Still A Student

A Lender’s Guide to Improving the Borrower Experience: 6 Tips & Tricks

6 Tips To Improve The Borrower’s Experiences

1. Enlist A Mobile Notary

2. Build A Close Working Relationship With Clients

3. Have An Uncomplicated Application Process

4. Use Online Loan Applications

5. Have A Precise Payment Plan

6. Have An Open Communication System

Parting Shot

When Do You Need to Negotiate During a Contents Insurance Claim?

5 Easy Ways to Residential Restoration Without Even Thinking About It

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Ariana Smith

I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

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Why Entrepreneurs Should Pay Attention To Cryptocurrencies In 2021

How Digital Advisors have Transformed the Investment Sector

There is A Way To Save Yourself From Student Loans in 2021

A Lender’s Guide to Improving the Borrower Experience: 6 Tips & Tricks

6 Tips To Improve The Borrower’s Experiences

1. Enlist A Mobile Notary

2. Build A Close Working Relationship With Clients

3. Have An Uncomplicated Application Process

4. Use Online Loan Applications

5. Have A Precise Payment Plan

6. Have An Open Communication System

Parting Shot

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When Do You Need to Negotiate During a Contents Insurance Claim?

5 Easy Ways to Residential Restoration Without Even Thinking About It

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I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

Leave a Reply Cancel reply

Popular

Follow Us

Recent

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