Proper Management Of Tech Debt Is Necessary For Successful Business

by

11 January 2017

Small Business

debt-1376061_960_720

The word debt in the term technical debt may compel you to think that it is just like any other debt which has to be cleared at the earliest. Well, it is true that tech debts are just like any other debts and it is also true that a little bit of tech debt is also useful just like any other debts. Moreover, it is also true that just like any other debts you must manage it properly to enjoy the benefits and keep your business running. Therefore, you can cut the corners while designing software provided you do not let the debt accumulate and pay it off timely.

Various Debt Issues

You and your technical team may have various reasons to cut the corners while designing your projects like lacking proper skills, laziness or due to the time pressure and willingness to release code within a specific time frame. These reasons can lead to various debt issues as these debts can accumulate over time creating a huge backlog and cause technical inefficiency. The issues can also arise due to the faulty code base, environment of the development of the project, the operating platform, test coverage and automation programs, program designs and libraries and much more.

Addressing The Debt

As the issues of debt can result in defects which can reduce the velocity of the codes it must be maintained properly and regularly to increase the productivity of the codes. You must have a specific and positive attitude while you address the tech debt always. Be vigilant always towards your codes so that you can manage it whenever necessary. You must also use easy and simple designs in your codes so that anyone of your team can understand, identify and make the necessary changes in it. Avoid using shortcuts to achieve a design in time. Track the velocity of it regularly and ask your team to refactor it as soon as detected to increase the velocity.

Service Your Debt

Proper debt management means proper and regular servicing of it. You must also refactor your debt relentlessly and regularly to keep it in check. Once you give up it will start to pile up and the cost of paying off would increase as compared to the reimplementation. No matter what others think about code servicing, you must do it regularly to have a good return. Use various tracking tools and techniques for reworking on your defective codes as you will also come to know how much debt you have currently with the help of it. Identification and registering is the first step of proper management of debt.

Evaluate And Prioritize

Once identification is done you must start working on it by evaluating and prioritizing your debt so as to decide on which you want to work first. During this prioritization process, the factors which you must consider apart from the cost of the debt are the frequency, justification for rework and the economics behind. Check online to know more about prioritization. Consider paying those debts first which are about to expire and then those which have a higher rate of accumulation and keep your debt within manageable limits.  Do not forget to check out for bill consolidation loans which are much popular these days and can be of great help.

Read More: Top 5 Types Of Startup Business Loans

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

View all posts

Leave a Reply

Your email address will not be published. Required fields are marked *

Related

Call Centers

Cloud-Based Call Centers Vs. On-Premises Call Centers

Cloud-based call centers have become an essential organization plan for businesses that believe in high profitability and low operational costs. More and more businesses are moving from on-premises call centers to cloud-based call centers. If you too are considering a change, know the reasons to confirm your decision. Why choose cloud-based call centers? The following reasons show you a difference between cloud-based call centers and on-premises call centers: 1. Installation: The installation process in the on-premise call centers was time-consuming. You had to plan the hardware, get licensing, set it up, install software for the systems, and more. The cloud-based call centers are easy to install. You don’t have to maintain any hardware or make sure it operates efficiently. You don’t need to assemble different devices and start off with your process. 2. Operational costs: The cost of managing an on-premises call center is huge. It takes a lot of money to set up, buy hardware like computers, phones, headsets, and more. You also need licensing and office space to accommodate all your employees. The costs of replacing an installation are also high due to improving technology and regular software upgrade. Options like Cisco customer journey platform show how little investment can take you a long way. These processes don’t charge a lot of money but do require a good internet connection. Everything is saved on the cloud and it is billed on a usage basis. This way the operational expenses are limited and justified. 3. Easy management: The hardwired and software systems of the on-premises call center make the process tougher and strenuous. It requires more supervision and includes regular licensing, maintenance, upgrades, and more. The cloud-based call centers need little management and eliminate the maintenance of hardware systems. The support comes from digital engagement and reduces on-premises IT charges and other complexities. 4. Flexibility: When you install the on-premises call center, it is tough to customize it according to the number of agents. They keep fluctuating in number and there is less flexibility in the workflow. Maintaining hardware is tough and you need to modulate the systems, headphones, and so on. The customer agents don’t work remotely in this traditional system. They are tied to their desks all the time to receive calls. It also disrupts the company’s ability to deliver quality customer service around the clock. Cloud-based call centers are responsive to the scalability according to the requirement. Cloud-systems are offered on the basis of subscription so adding and removing users is like blocking a subscription. The cloud-based system helps agents to work from the comfort of their homes. They just need a good internet connection. They offer 360-degree customer support irrespective of where they are. 5. Scalability: When you see an expanding business in your on-premise call center, you will need more staff. The scalability levels of the on-premise call center system are slow because you need to spend money on aspects ranging from architecture to hardware. Cloud operations offer an efficient software system that depends on data servers. These are what mark their scalability and there are no extra investments to do. 6. Reliability: The quality of phone call on the on-premise system is great. However, it is usually broken through many systems and that affects the customer experience. Cloud operations depend on a strong network. You need great internet facilities to promote better customer service. From the points above, we can assume that the future of cloud-based call centers is bright. In every way, it is a better option compared to traditional call centers. Now you know all the reasons to shift to a cloud-based call center, choose the best organization for the services. Read Also : Top 4 Creative Team Building Ideas For A Call Center Industry This 2016

READ MOREDetails
Call Center Industry

Top 4 Creative Team Building Ideas for a Call Center Industry This 2020

Call Center employees are into a most demanding job as they represent the human face of a specific brand or organization while delivering one of the best excellent customer services. Given the intense rhythm of a call center and sometimes isolated nature of an agent's work, team building in a call center industry is considered to be the most essential thing of motivating the employees, enhancing their sense of camaraderie, and sharing their learning driving their productivity. Given here are the five major ideas and strategies for bringing out the team spirit in a call center through team-building activity. 4 Creative Team Building Ideas for a Call Center Industry: 1. Role Play: Roleplay generally shows the customer service representatives that they could rely on their team members for advice and feedback, giving them an opportunity to ask questions about how they could handle calls in a better manner, allowing employees to walk away from the session with some tips that could apply while receiving calls. Have employees act out scripts one with a customer calling placing an order, and the other disgruntled customer who has not received an order yet. Have your employee being acted as a customer while the other as the customer representative and then switching their roles again. 2. Gamification: Gamification is one of the most popular trends in the call center industry posing a variety of benefits such as healthy competition, optimizing the training of all the call center employees, and employee motivation to succeed. Call center industry representatives would here compete with each other in order to reach specified goals like achieving first call resolution or signing into new accounts. Gamification is here likely being used to train and assess the agents in a fun yet meaningful way. Agents would share one of the best practices with their friends and employees while being motivated to achieve their best for every business activity they have been doing. 3. Hosting a holiday drive: During a holiday season have your employees work as a team to collect items for a charity drive. To begin collecting from toys and all the non-perishable foods in order to winter the clothing and blankets. So plan to donate to one or the other several households or to a non-profit organization. Call center to begin to be fulfilled, as they give the community back with the things they need, and continue to feel proud that they along with their fellow co-worker making a difference. Once the drive ends to reinforce the idea of working as a team in order to achieve the goals relating the ideas to provide one of the best services over the phone. 4. Shared Learning: Agents would continue to feel like a team where their ideas are heard and exchanged among the team members. And in addition to meeting the above best practices, call centers could here make a step further encouraging the employees to read books together in a book club format attending a webinar that is related to their business, or taking classes with the continuous post-activity decision on internal social networks exchanging ideas and take away. To conclude Call center organizations are typically a force behind the success of customer service and sales, so it does become critical enough to foster a team spirit through call center team building that would recognize the individual potential while establishing their common goals and best practices. Through the team building activities, the employee would here tend to feel more motivated enough to do their best while learning and meeting their professional goals. Read Also: Five Things Every Great Leader Should Know 7 Startup Essentials Entrepreneurs Should Know About 5 Steps To Accelerate The Growth Of Your Startup Why Your Business Needs Call Center Tracking How Business Leadership Plays An Important Role In Business Success?

READ MOREDetails
Coffee Subscription

Monthly Best Coffee Subscription

It’s easy to find a bunch of best monthly coffee subscriptions; if a coffee lover, it is best to take a note of them. Many people are unaware of the many Canadian companies out there doing this. Coffee boxes are mostly made in the country with some exclusive to the nation. If looking for a coffee subscription, look for different variables and the price of a subscription, shipping methods, and product frequency. It is so easy to forget to buy coffee because sometimes people think they’ll just pick some from a grocery store. And, it turns out consumers prefer better beans to what the store offers. Therefore, it is easier to go down the local coffee joint and grab an Americano and leave. The next morning, there’s a need for more coffee. Living in a world where people can buy anything online, subscribe to whatever is needed or preferred. It is satisfying that individuals can subscribe to the delivery of fresh, delicious coffee to one’s doorstep, as frequently as needed. If having a hard time picking one, consider the several available options. Office coffee is boring, that is what many of us say. If whatever is brewing is not stale, it is weak, or bitter-or the office has run out of coffee. The website for a company might look just like the others at first glance, but their first order can be different from the rest. The first order is key. The company sends different blends, each having a specific flavor profile with a caramel taste, citrus or just a bunch of tastes in between. Brew all the four flavors and choose what’s preferred then place an order online. Each shipping should be a blend that goes with an individual’s choice. This is great when if people know what they want. When joining clubs such as the Secret Sip Coffee Club, take the chance to become a member of the elite and exclusive coffee service. Secret Sip is the only collective that’s focusing on the latest niche, premium, micro-roasters, and delivers a fresh secret roast from a secret roaster in the different province every month. The subscriptions give consumers an option of choosing, exclusive, secret and freshly roasted coffee selected by the experts from over one hundred and fifty coffees to be delivered once every month for a year, six months, or four months. Sit back, relax and prepare the country’s most elite and handpicked micro-roaster pallet delivery at the doorstep. Joining a subscription plan saves time that one might use each month to pursue the rarest, fresh and unique coffee across the country. The subscription spices up people’s coffee a tad. Expect to receive a 250g package, over a half-pound of ground coffee every first week of every month, and it lasts for the duration of an existing subscription. Are you a Canadian and want Canada’s best monthly coffee subscription to have some savings? Contact Detour Coffee for information on their best coffee collection or find out more about their services on their website.

READ MOREDetails