A Lender’s Guide to Improving the Borrower Experience: 6 Tips & Tricks

28 September 2021

Virtually everyone will need a loan at some point in their life, whether it’s finding a home, a car, a business, or a passion project. The ubiquity of loans in today’s market means that lending is as stable as it is competitive. So as a lender, you’ll always be looking for that extra advantage over your competition and focusing on improving borrower experiences.

Borrowing is often a complicated and stressful experience for consumers. If you can make your lending process as painless as possible, you’ll be able to draw higher caliber clients. As the adage goes, you catch more flies with honey than vinegar, and your loan business could be the next honeypot. Here are six tips and tricks for enhancing your borrowers’ experience and closing more deals.

6 Tips To Improve The Borrower’s Experiences

Borrower experiences and the good impression of your services are bringing more consumers to your business. Consumer connections are like a chain system: one single consumer’s good feedback brings back at least two more clients for your business.

Here are the six easy tips to improve your borrower’s experiences.

1. Enlist A Mobile Notary

A mobile notary makes the loan signing process a cakewalk. Mobile notary services find the closest mobile notary near you and send them to your office. By using this service, you and your client can avoid those frantic lunch-hour runs to the notary public’s office.

These notaries carry a two-fold benefit: they cut back on your borrower’s stress and make your agreements more legally secure. These clearances on the legal issues are directly improving borrower impression for your business.

2. Build A Close Working Relationship With Clients

Work at building a good relationship with your clients. Ask about your clients’ lives and make sure you go the extra mile in understanding their needs. Doing that will help them feel more comfortable about taking a loan from your institution.

Most financial institutions come equipped with a dull and business-like atmosphere. You leave a better impression if your customers feel like they’re people rather than numbers. Your borrower and clients will come back to do more business with you, and they’ll also be comfortable enough to refer their friends and family.

3. Have An Uncomplicated Application Process

Cumbersome is often the name of the game when it comes to loan approval and collections processes. However, you can change the narrative by creating a less complicated procedure for your borrower.

Create a list of necessary documents and other necessary steps for the approval of loans. Then create a straightforward system that your clients can follow. If customers can survive a meeting with you without needing their financial dictionary, it’s sure to leave an excellent impression.

4. Use Online Loan Applications

One way to improve the borrower experience is to use online platforms. Having to queue in an office and filling forms is a turn-off for most people. Your clients should not have to come to a physical office before they gain access to top-notch service.

Create a website or application that allows online loan applications. Your online platform should allow virtual payments and account access.

5. Have A Precise Payment Plan

As a financial institution, you have to dot your Is and cross your Ts. It would help if you made the loan application and collection process as straightforward as possible. Your clients should also understand the payment plan, whether weekly, bi-weekly, monthly, or yearly payments.

Communicating clearly and effectively will create a lasting relationship between yourself and your borrowers.

6. Have An Open Communication System

Clients experience a lot of uncertainties when they want to take out a loan. Consumers want to know the organization’s policies, interest rates, and other specific information. Always be transparent with every lead so that clients know what to expect and never feel cheated.

Be available to answer questions, give advice, and provide any explanation they may need to improve the experiences of your borrower.

Parting Shot

The growth and longevity of every business depend on its clients. A gold-standard borrower experience is a water you use on your blooming client relationships. More you focus on building up the relationship with your clients. You can make positively massive growth in your business.

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Ariana Smith

I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

View all posts

A Discussion On Dropshipping And Crypto

Online shopping has been quite popular for some years now. However, 2020 was the year when e-commerce bloomed to its full potential While it may seem unexpected, e-commerce growth has been a result of the pandemic. Successful drop shippers, Can Mandir examines these situations and discusses the future of dropshipping as well as crypto. Below are the key takeaways from the discussion. The state of dropshipping in 2020: The growth of e-commerce was matched by the growth of dropshipping. Consequently, drop shippers were on the better side of things throughout the pandemic. Dropshipping was supported by consumer behavior as well as market changes. Therefore, many dropshipping ventures enjoyed periods of success. The growth of dropshipping is parallel to the increase in the demand for online sellers. People are adopting new habits of shopping online from which dropshippers are benefitting. Moreover, home deliveries have put dropshippers to the ultimate advantage. Can Mandir stand as the proof of what a drop shipper can attain by utilizing market information and consumer needs? How to be a successful drop shipper: Can Mandir has successfully established his dropshipping venture. Thus, he knows exactly what one needs to start their own dropshipping venture. In his interview, he lists some of these requirements. ● The primary requirements described by Can Mandir are smart devices such as phones, laptops, and computers. These devices are a must if you're going to start a dropshipping venture. ● Secondly, you'll need a good internet connection. Since dropshipping is a part of e-commerce and you're dealing with consumers over the web, you need to have a stable internet connection. ● Aside from these monetary requirements, one must have willpower, dedication, and discipline. If you have a passion for selling online, you'll definitely be one step ahead of other newcomers. ● You should also be ready to devote time to the venture, or it won't succeed. What to avoid while entering the dropshipping domain: If you're not ready to enter the online selling market, you should take your time. Many people are afraid to begin their journey as a dropshipper which is why Can Mandir considers people's mindset to be the biggest problem. It isn't easy selling online, and it has never been so. Therefore, one shouldn't begin their journey if they aren't sure. Aside from that, Can Mandir also adds that the mindset of the consumer also serves as a barrier. "There are still many people with an old mindset, who often leave their homes to go to the city center to buy things,” he quotes. The present and future of crypto: The presence of crypto seems to be pointing towards the future of crypto. As of today's date, crypto is still not a part of the regular currency dealings. However, it has gained a lot of attention and turned many heads towards itself. The active interest in crypto points towards its future. Mandir states that he is positive about the future of crypto. Moreover, he believes that future dropshippers will be dealing in cryptocurrency. There are a lot of things that led to his opinion of crypto. One of them being the interest Elon Musk has shown towards crypto. The other being his foresight for future market trends and changes. The state of e-commerce in the post-pandemic world: When asked about the future expectations from e-commerce, Mandir quotes, "The e-commerce market will continue to generate the growth of revenue.” So, e-commerce agents can rest easy as the future of e-commerce seems as promising as it's present. Can Mandir believe that consumers will continue to support e-commerce as it provides consumers with better benefits? It's difficult to change consumer habits which is why e-commerce will keep growing for now. Read Also: How To Become A Successful Cryptocurrency Trader In 5 Easy Steps Approaches for Increasing E-commerce Sales Through Inventory Reports

5 Easy Ways to Residential Restoration Without Even Thinking About It

The process of residential renovation is overwhelming and strenuous if one is doing it for the first time. Renovation involves multiple details that can become formidable. But homeowners are likely to do whatever it takes to renovate their homes and keep their families safe. They help choose, prioritize, and come up with the right home plan that will reduce one's stress level while keeping them on a schedule and budget. Here are some practical ways and steps for planning residential restoration. 5 Ways to Residential Restoration 1. Inquire A lot from the Contractor When planning for a home renovation, one should not be afraid to inquire about the right step to follow during the restoration process. One can get a professional opinion on their restoration budget, material, schedule, and the right team to work with. After inquiry, one should stick to their plans as possible. They should not allow a contractor to force them to get expensive services or products unless there is a good reason behind it. The reason why one needs a professional opinion is to validate their plan and avoid severe mistakes. 2. Be Ready for Problems during Restoration There are more possibilities of a remodeling plan going wrong, and it should not let one down. Plan for issues and delays that may tamper with the budget cost and add more days to the project timeline. It will reduce one's stress level and overspending during residential restoration and will help one stick to their plan as much as possible. 3. Prioritize Structural Projects The first thing to do when planning for a residential renovation is to prioritize all structural projects. If the residential electrical system, roof, or foundation needs improvements, work on them before making the general changes. While the kitchen enhances one's daily life, a leaking roof may cause damage to the kitchen if it is not addressed as the first problem sign. 4. Plan for Waste Removal Ahead There is no need to wait until the concrete is piled up on the pavement to think of waste removal. The cost of waste removal should be included in the renovation budget. One should also ensure they discuss it with the contractor before the beginning of the project. Come into terms with the right person to offer a waste removal solution, where the construction debris will be located, and what will be disposed of. 5. Document the Restoration and Backup Process Come up with backup operation procedures before the restoration process. This includes alternative ways to access and store renovation data during the procedure, keeping in mind some infrastructures may be compromised. Documenting the restoration process is effective and safe. In case of a disaster, it is easier to retrieve them from managed IT services or leveraged cloud services. Steps to Follow When Planning for a Residential Restoration 1. Come up with a Detailed Residential Renovation Plan The first step of remodeling is to build a precise plan that indicates the aim of the renovation, the work outline to be completed, and designing inspirations. The renovation plan should include a list of the project needs and wants, sketches or blueprints of the complete project, and division steps that need professional expertise and DIY steps. In this step of home renovation planning, one should check their local laws and regulations on renovation to ensure it is permitted. Also, one should find out the permits they need to start and complete the renovation project. In case one is completing a project that will change the appearance of their home, they need a permit. One should apply for a permit before setting the project's timeline and hiring a team—the best time to do this is one year before starting the renovation project. 2. Come Up with a Budget The other step of residential restoration is setting the budget and financing. The budget should include building materials, permits, and the cost of decoration, cosmetic changes, and labor. To develop the proper budget, one should determine their financing and how much they want to spend and set aside ten percent of their budget on unexpected expenses. Get a cost estimation from professional contractors and check the price of the needed materials. 3. Hire Contractors The next step in a home planning project is hiring the right team. One should not only hire contractors based on their cost estimates. When finding the right team of contractors, one should consider their years of experience, payment schedule, contracting license, and insurance certificate. When hiring multiple contractors, they should determine who will be in charge of the project before they begin to avoid slowdown and confusion. The team of contractors should show their expertise and support to complete the project successfully. 4. Set a Timeline Once one has their team and budget for the residential restoration project, it is time to develop the project timeline. The first thing one should do is choosing the time to start the project, when they need it complete, and start working from that date. One should also discuss the timeline to be sure it aligns with the project portions. Discuss the renovation steps that need to be completed upfront, how long they need to take, and the project portion that can be completed. 5. Be ready for the Residential Renovation After setting project planning and almost the end, it's time to prepare the space, go through the plan, and ensure the room under construction is not in use. Whether one should stay in their home during restoration depends on the type of work being done. If one is restoring their kitchen space, they need to look for a temporary cooking place and shift their kitchen appliances and utensils. If it is the living room or bedroom, they should look for a convenient place to store their furniture for some time. If one is planning to restore the entire home, they might have to move out for some time. Residential restoration can be overwhelming but becomes easier with the correct details and steps. Use the steps and ways above to restore a residential space after damage for safety purposes. Read Also: Top 3 Home Renovation Considerations for this Spring 4 Tips for a Successful Home Renovation Ideas to Design an Eco-friendly Home: Save This Planet

6 Vital Reasons Why You Need A Financial Advisor

Having a financial advisor is one thing that can help you manage your finances and make the right business decisions. Many are times when we make financial decisions; we end up messing hence the need for someone who can help us. Here are the essential reasons why you need a financial advisor. 1. Financial Training: Most of us do not even have a rough idea on why we need to manage our finances and the in and see it of our investments hence the need for us to undergo through some financial training. Most financial advisor Atlanta GA will first start by training you on what finance is all about. Such financial training is vital for it will open you up to the field of finance hence empowering you with business knowledge that is essential even when the financial advisor is not available. 2. Gain from the Financial Advisor's Experience: Many financial advisors have helped so many people manage their finances hence they know the best ways to manage personal finances and get fruitful results. With a financial advisor, you can tap into their commercial experience and exposure. This enables you to learn better ways of handling your finances. Such disclosure will help you wisely do your financial dealings, avoiding financial pitfalls that have trapped many. 3. Get Financial Advise: A good financial advisor is knowledgeable and knows the various elements of the financial industry; hence, can offer you helpful financial advice. With a financial advisor Atlanta GA, you get to know the best places to invest in. Also, the financial planner can show you the various industries that are risky and the ones that are not risky, helping you not to invest blindly. 4. Offering You Tax Advise: Taxation is one key topic that has remained misunderstood by many, yet it has a significant impact on our finances. By working with a financial advisor, you will get advice on how to manage your tax liability, making you avoid pursuits from the taxman and their associated penalties. With proper tax management, you can even make some tax savings that will help you get some extra money that you can use elsewhere. 5. Research: Most financial advisors will do intensive research regarding the various fields of finances. By working with such financial advisors, you will get to benefit from their study making you understand the area of funds. You will, therefore, avoid making the wrong financial decisions. 6. Receive Investment Advise: A good financial advisor will teach you about Investments and advise you on what industries you should consider investing. With such knowledge, you will invest in Investments that will give you returns and not cause you to suffer losses. By investing right, you will get good performances that will lead to a significant increase in your income, the desire of everybody. 7. Leads to Your Financial Growth: Economic growth comes as a result of knowing what you should invest in, how to manage your outflows, and how to manage your inflows. Working with a financial advisor will expose you to all these areas. You will, therefore, grow financially and you can, as a result, make wise financial decisions. Conclusion: Having a financial advisor in your economic life is of great benefit. You will grow financially and get to know how to make wise Investments decisions. You need to get yourself a financial advisor. Read Also: DiversyFund Details 5 Steps To Protect Your Portfolio In A Difficult Environment Getting Your Personal Finances In Order With A Proper Budget Strategy How Digital Advisors Have Transformed The Investment Sector

A Lender’s Guide to Improving the Borrower Experience: 6 Tips & Tricks

6 Tips To Improve The Borrower’s Experiences

1. Enlist A Mobile Notary

2. Build A Close Working Relationship With Clients

3. Have An Uncomplicated Application Process

4. Use Online Loan Applications

5. Have A Precise Payment Plan

6. Have An Open Communication System

Parting Shot

When Do You Need to Negotiate During a Contents Insurance Claim?

5 Easy Ways to Residential Restoration Without Even Thinking About It

Tags

Ariana Smith

I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

Leave a Reply Cancel reply

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A Discussion On Dropshipping And Crypto

5 Easy Ways to Residential Restoration Without Even Thinking About It

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A Lender’s Guide to Improving the Borrower Experience: 6 Tips & Tricks

6 Tips To Improve The Borrower’s Experiences

1. Enlist A Mobile Notary

2. Build A Close Working Relationship With Clients

3. Have An Uncomplicated Application Process

4. Use Online Loan Applications

5. Have A Precise Payment Plan

6. Have An Open Communication System

Parting Shot

Share this Article

When Do You Need to Negotiate During a Contents Insurance Claim?

5 Easy Ways to Residential Restoration Without Even Thinking About It

Tags

I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

Leave a Reply Cancel reply

Popular

Follow Us

Recent

Related