In order to be a successful supervisor, you have to be able to display certain character traits. While there are some supervisory skills you can learn, there are other things you’re just born with. You might know the job like the back of your hand, but do you know how to be a good leader or manager? You probably already know if you have what it takes to make the step up to a supervisor, but in case you’re questioning the change, here are some of the most important characteristics of a good supervisor.

You’re empathetic :

Good supervisors know how to maintain their authoritative figure but can be empathic to their employees. Odds are before you became a supervisor you were in the place that your employees are currently in. If that’s the case, you know how hard it can be to manage work and family. Ways to maintain empathy for your employees is to be flexible, kind, understanding, fair, consistent, and respectful. Even though you’re the boss, your co-workers are your equals outside of work and they should be treated that way.

You should set the example :

If you want the workers underneath you to perform well and be consistent in their performance, you need to do the same. If you expect your workers to be on time to work, you should be there before they even step foot in the door. The workers are only going to work as hard as their supervisor and so you need to be one of the hardest working men or women in the department. Make sure that you encourage an environment that’s productive, engaging, and worthwhile for co-workers.

You’re humble :

There’s a difference in the mindset that you’re the boss and everyone has to do exactly as you say, and you’re the boss so people should respect your requests, but the respect goes both ways. Being humble about your position won’t only make people like you, but it will also lead to more cooperative co-workers. Instead of ordering people around, you should make kind requests and expect them to get it done because they enjoy their job and respect you.

You communicate well :

Communication is key to an organized workplace. Communication isn’t only remembering to tell your employees what their tasks are for the week, but it’s also how you approach it. When communicating with co-workers, you need to be consistent. This could mean having a weekly meeting to cover all of the week’s goals and objectives, or sending out an email at the beginning of every day that outlines what needs to get done. You might find that people are more apt to listen to when you’re looking at them face to face. Make sure you give clear and concise instructions to your workers and understand their needs. Be sure to eliminate any confusion before the task begins.

You look to help others grow :

Just because you’re the boss doesn’t mean that others can’t get to positions of authority too. If workers are willing to go above and beyond, let them. You don’t want to keep people at a standstill so that they feel like they can’t grow their capabilities and learn new things. You should feel comfortable delegating responsibilities to people under you so that they can learn new skills and become more productive workers. A supervisor not willing to lead their workers down a path of success is not a very good supervisor.

You can problem-solve :

Things are bound to go wrong no matter what industry or department you work in. When that happens, people are going to look to you for a solution. You should be able to analyze a situation and separate yourself from what’s happening in order to be able to make good decisions. This isn’t always going to be easy, but you definitely can’t panic under stress. The ability to find solutions is a key role in being a supervisor.