Customer Service Gripes Revealed In New Survey

Published on: 28 November 2020 Last Updated on: 12 September 2024

Are you an eCommerce business looking to address the problem of abandoned carts on your platform?
Do you know how you can ensure that more people close the sales and move cart items into final purchases?
Have you tried using some strategies like offering coupons and discounts to sweeten the deal?

According to a new and very important study made by Feefo, it has been found that there are more than 79% of customers abandoning their carts and not closing purchases on e-commerce platforms. The question, which many eCommerce-based companies are asking is- how can I change this?

In this article, we speak to leading digital marketing specialists and ask them about the various strategies, which can be used to ensure that the items are moved from the cart into the final purchase.

Why Consumers leave Items in the Cart According to the Feefo Study?

The survey is very important to read and understand if you want to improve the sales and revenue generation for your e-commerce business.

According to Feefo, most consumers leave items in the cart because of one specific reason- High Prices! In most cases, the prices displayed on the product pages are exclusive of additional costs like taxes, shipping charges, and in some very weird cases, packaging!

According to the study, it is time for eCommerce businesses to start becoming honest and transparent in showcasing prices to the consumers on the product page itself. This may remove the entire magnet strategy of-

lower pricing,
moving to the cart
seeing the higher pricing
however emotional investments and time
ending up with the purchase

Ecommerce businesses need to realize that digital audiences have started to move beyond just baits and value transparency on digital platforms.

The study pointed out specifically to High Shipping Costs as the primary impediment to abandoned carts. Taxes too are something, which most of us take into consideration. However, additional shipping expenditures are still not acceptable to the vast majority.

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

According to business experts at the best-performing sites, the need of the hour is to help customers at this stage with a small incentive. In other words, customers are already through 80% of the things a business needs to close a sale. At the cart stage, what you need is a small push, which can be offered by brands to the customers.

Not only will this result in the final sales happening, but it will also boost the image of the brand in the eyes of the customer in a positive fashion.

Some of the best businesses go for the following strategies-

Using promotional codes for both new and existing customers.
Taking away the Shipping Charges for customers and showing the discounted price.
Creating personalized packaging and offering incentives to buy.
Having multiple shipping vendors on the business and comparing prices.
Rewarding the customer in other ways (social media shout outs).

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Building a positive brand and making the customer feel special is critical for the success of your e-commerce business. This means that e-commerce businesses need to invest in their communication. In-app messages, email newsletters, WhatsApp communications, etc. are good ways to ensure that you are always having an open channel of communication.

By valuing your existing customers, you will be able to win repeat purchases for your business. Your existing customers can also spread a positive word about your brand to their family and friends, leading to more sales and revenues.

However, taking care of the costs is the number one thing, eCommerce businesses should look to address at all costs. If eCommerce businesses are able to bring their operational costs down, they will be able to further incentivize sales.

You can view the Full Study and Report of the excellent Feefo Study below:

Source: www.feefo.com

How do consumers think and behave across the purchase journey? [Infographic]

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Is Prefabricated Metal The Future Of Warehouse Construction?

With technological advancements and building techniques revolutionizing the industry, warehouse construction has come a long way in recent years. One such innovation that has gained significant attention is prefabricated metal construction. Warehouse prefab appears to be the sensible method to build currently, with its multiple perks and advantages. This article will explore the principles and advantages of prefabricated and why it is becoming increasingly popular in the industry. The Evolving Landscape Of Warehouse Construction The warehouse construction industry is continuously evolving to meet the growing demands of businesses worldwide. Traditional construction methods have their limitations, including time-consuming processes and higher costs. As a result, alternative solutions like prefab construction have emerged to address these challenges and offer a more efficient and cost-effective approach. Understanding Prefabrication Prefabricated involves the fabrication of building components off-site, which are then transported to the construction site for assembly. These components, commonly made of steel or other metals, are manufactured in a controlled environment, allowing for greater precision and quality control. Benefits Of Prefabricated Metal Construction Prefabricated metal construction offers several advantages over traditional construction methods. Here are some key benefits: Speed And Efficiency Prefabricated metal components can be manufactured simultaneously with site preparation, reducing construction time significantly. The streamlined process enables faster project completion, allowing businesses to start operations sooner. Cost Savings Due to the controlled manufacturing environment and the ability to optimize material usage, prefab often leads to cost savings. The reduced labour and construction time can lower overall project expenses, making it an attractive option for businesses with budget constraints. Durability And Strength Metal structures are known for their durability and strength. Prefabricated metal components undergo rigorous quality checks and withstand harsh weather conditions, seismic activities, and heavy loads. This makes warehouse prefab an ideal choice for projects that require long-term reliability and structural integrity. Sustainability And Eco-Friendliness Prefabricated metal construction promotes sustainability by minimizing waste and optimizing energy efficiency. The controlled manufacturing process allows for precise material usage, reducing scrap and minimizing the environmental impact. Metal structures can also be recycled, further contributing to eco-friendliness. Overcoming Challenges With Prefabricated Metal Construction While prefabricated warehouse construction offers numerous benefits, some challenges must be addressed to ensure successful implementation. By understanding these challenges, stakeholders can make informed decisions and maximize the potential of prefabricated metal construction. Transportation And Logistics Transporting significant prefabricated metal components to the construction site requires careful planning and coordination. Specialized equipment and logistics support is necessary to ensure these components' safe and timely delivery. However, with proper planning and experienced contractors, transportation challenges can be effectively managed. Skilled Workforce The prefab construction process requires skilled labour familiar with the specific assembly and installation techniques. Training and education programs can bridge the skills gap and equip workers with the necessary expertise to handle prefabricated metal components. Investing in a skilled workforce is crucial for successfully adopting this construction method. Conclusion As the demand for efficient and cost-effective construction methods grows, prefabricated metal construction is emerging as a leading solution in the warehouse industry. With its inherent benefits of speed, cost savings, durability, and sustainability, prefabricated metal offers a promising future for warehouse construction. Stakeholders can unlock their full potential and reshape the industry by addressing the challenges associated with this construction method. Read Also: Project Management in a PRINCE2 setting How Can BYOD Improve Your Productivity? The New Global Project PRINCE2 Management Forum Commercial Construction After COVID-19: How Developers Can Adapt

How Do Iot Devices Improve Warehouse Management?

Sales growth in e-commerce is good. But as the business expands, it becomes increasingly difficult for warehouse managers to track large volumes of goods. Products can get lost, deteriorate or, conversely, take up extra space. In order to restore order and have time to respond to customer requests on demand, warehouses turn to IoT devices. Let's look at how the Internet of Things simplifies inventory control and revolutionizes warehouse management. Inventory management means coordinating and controlling the movement of goods in a warehouse: getting new products; their movements around the warehouse; storage of products; return of units; SKU extension; checking the rack code and so on. It is often impossible to fit such volumes of information into spreadsheets, besides it is not very convenient. Therefore, enterprises buy IoT solutions for warehouse management in order to work efficiently. IoT solutions for enterprises IoT devices automate warehouse processes and reduce labor costs. This can be done by implementing the following technologies: Drones It is not easy to move around a large warehouse to describe the location of goods and climb the stairs to high shelves. In addition, it takes a lot of time to search. Amazon has long had an army of 200,000 robots working in warehouses with humans for better drone management delivery systems. They saved people from having to walk 10-20 miles a day on a concrete floor and helped the company store 40% more inventory. They also increased the average productivity of the assembler to 100 units per day, and managers plan to increase these figures by 3-4 times. Robots Industry and warehouses are priority places where global robotization is unfolding. According to recent reports, the warehouse robotics market is steadily growing by 15.26% per year and will reach $9.5 million by 2026. Amazon has long had an army of 200,000 robots working in warehouses with humans. They saved people from having to walk 10-20 miles a day on a concrete floor and helped the company store 40% more inventory. They also increased the average productivity of the assembler to 100 units per day, and managers plan to increase these figures by 3-4 times. Radio frequency identification tags Radio Frequency Identification (RFID) tags can be embedded in IoT devices. These tags store much more data than traditional barcodes. They can be used to scan up to 200 tags at a time. The received inventory information is stored in the cloud platform, automatically processed, and analyzed. The expiration date, serial numbers, sizes, manufacturers, and other product information do not need to be entered manually on the panel. Voice selection systems Warehouse workers can use IoT devices to increase the efficiency of operations. For example, voice systems allow you to work without the help of hands, giving instructions and directing workers through their list of orders. Sensors Connected devices are able to track the productivity of warehouse workers using speed, motion, and GPS sensors. Managers also better control the goods in the warehouse by measuring humidity, temperature, and other characteristics that can spoil the products. DHL has implemented similar innovations in its warehouses. The company uses smart glasses, robots, drones, a digital twin, and other technologies. The IoT increases warehouse security, tracks the location of goods, and predicts weather changes and possible equipment failures or breakdowns. Up to the point that the warehousing of goods begins 30 minutes after receipt, and outgoing goods are ready for shipment in 95 minutes. Problems that IoT solves The main problem of warehouse management is manual work. Working with their hands, employees perform operations more slowly, with a higher probability of errors and damage to inventory. IoT solutions for enterprises simplify the following management and work tasks: Product search Imagine that the manager has a warehouse of several floors at his/her disposal. How to track where a particular product is located? Or how to avoid a situation when an employee wants to pick up a product from the right place, but it is not there? You will have to spend time correcting errors and searching for the goods, which will delay the shipment. To avoid such problems, it is worth using IoT and the best warehouse management system, which automates registration and data tracking. Movement of goods Any movement of the goods must be recorded by the manager. At the same time, he/she needs to know how many units are arriving and how many are leaving. It's hard to keep track of the exact numbers, but with IoT solutions for business, it becomes easier. Thus, reporting will not be such a difficult task. In addition, connected device analytics will tell you which products will increase demand in the near future. Use of storage areas In the warehouse business, it is important not only to accept goods but also to place them efficiently. Then it will be convenient for employees to pick up goods from the shelves, and they will do their job without delay. If you configure the storage system manually, you can repeatedly make mistakes and redo the layout. With IoT, this is done quickly and with minimal effort. Warehouse equipment maintenance Any equipment breakdown can lead to downtime, which distributors do not like. IoT devices for enterprises are able to monitor the status of equipment and warn about possible failures. Thus, managers will be able to prepare spare equipment in advance, avoid downtime, save money, and preserve their reputation. Storage of goods It is extremely important that during the storage period in the warehouse and during its delivery to consumers, the goods do not deteriorate. According to the latest data, about 11% of products die during transportation due to the fact that managers did not provide proper conditions for their storage. It is necessary to maintain the desired temperature and humidity so that the product can be brought to the endpoint and sold. IoT devices are able to control environmental parameters, saving goods from deterioration. Advantages of using IoT And now let's take a deeper look at the advantages of the Internet of Things, supporting them with figures. Saving on salaries An average warehouse with a hundred employees can allocate about $3.7 million a year for wages. This amount is approximately 65% of the operating budget. With the help of the IoT, employees sort goods on shelves faster, in addition, they search for goods, check equipment and perform other tasks more efficiently. Automation brings great money savings. Better use of the warehouse The average warehouse area is 16,400 feet. This is a huge space where you need to conveniently and appropriately arrange products. However, overloading and improper distribution of goods can lead to traffic jams and delays on the roads. You have to move inventory or take it out, which takes time and labor. With the help of the IoT, you can place more goods in the same area, so that it is convenient to find empty seats and later fill them with new goods. Automated storage and search systems are able to increase the accuracy of orders by up to 99%. Taking into account the fact that rents are growing and will not stop growing in the future, rational use of space is a matter of saving and making a profit. Information support The number of goods is growing, and slow goods are taking the place of strategically important products. Less relevant products stay in stock longer and require placement, which increases the rental cost. Not all warehouses have an adequate information support system. In other words, managers have no idea what the supply and demand in the market are. IoT analytics provides information about the state of the market so that managers can rationally manage purchases and plan other operations based on inventory. IoT devices for enterprises give managers the opportunity to cover large warehouse work, put it in order, automate, and speed up. Andersen will help implement the warehouse management system software and automate important operations. If you are ready to save time and resources with the help of new digital technologies, contact our team for a private consultation. Read Also: Best Essential Tips While Renting a Warehouse in Mumbai Tips For Protecting Your Overseas Shipments What Are 10 Manufacturing Industries?

4 Tips To Maintain Your Fleet

Efficient fleet management is critical for transportation-dependent enterprises. Whether you run a delivery service, a logistics company, or any fleet-based business, keeping your cars in top shape is critical to success. A well-maintained fleet increases not only operational efficiency but also safety, downtime, and unexpected repair expenses. Fleet maintenance costs are estimated to cost only 15-40% of total production costs, making it a worthwhile investment for businesses. In this article, we will delve into the complexities of fleet maintenance and look at a variety of tactics for keeping your cars running smoothly, increasing their lifespan, and minimizing potential problems. If these vehicles are not maintained, a transmission shop may be the next stop for all these vehicles and end up being more costly. 1. Develop a Personalized Maintenance Schedule The core of successful fleet management is a planned and tailored maintenance schedule. Each vehicle in your fleet has distinct characteristics, usage patterns, and levels of wear and tear, demanding a tailored solution. Inspections and maintenance checks on a regular basis Inspections on a regular basis are the first line of protection against potential problems. Implementing daily pre-trip inspections allows drivers to detect and report any visible abnormalities with important components like brakes, tires, lights, and fluid levels. Furthermore, scheduling periodic comprehensive inspections performed by professional technicians provides a full review of the overall health of your fleet. Commit to Preventive Maintenance The foundation of fleet longevity and cost control is preventive maintenance. By following a preventive maintenance program, you can address and repair minor concerns before they become severe breakdowns. Fleet oil changes, filter replacements, tire rotations, belt and hose inspections, and overall system checks are common preventative maintenance jobs. Preventive maintenance not only decreases the danger of unexpected breakdowns, but it also improves the overall reliability of your fleet. Make Use of Technology CMMS software has emerged as a vital tool for streamlining fleet maintenance activities in the digital age. These advanced systems aid in the tracking of vehicle maintenance history, the scheduling of impending tasks, the monitoring of spare parts inventory, and the streamlining of communication between drivers, mechanics, and fleet management. With real-time data at your fingertips, you can make educated decisions, optimize maintenance tasks, and guarantee that nothing slips through the cracks. 2. Empower Drivers with Training Drivers are the front-line guardians of your fleet's health. Properly trained drivers not only make the roads safer but also play an important part in extending the life of your vehicles. Comprehensive Defensive Driving Training Defensive driving classes are vital for providing improved skills and knowledge to your drivers in order to minimize accidents and mitigate hazards. This type of training stresses hazard identification, effective space management, and defensive driving techniques. Drivers actively contribute to the preservation of cars and the safety of other road users by lowering the likelihood of crashes. Techniques for Efficient Driving Fuel expenditures account for a sizable amount of fleet expenses. You may significantly decrease operational expenses and contribute to environmental sustainability by encouraging fuel-efficient driving practices. Training drivers to avoid harsh acceleration and braking, maintain steady speeds, and reduce idle time can result in significant fuel savings. Load Management Expertise Drivers should be educated on the need for good load management. Excessive strain on tires, suspension systems, and brakes can result in rapid wear and poor fuel economy. On the other hand, ensuring adequate weight distribution and adherence to load limitations contribute to improved safety and performance. 3. Prioritize Tire Maintenance Tires are an important component of fleet performance, and they require careful care. Tires that are well-maintained not only save gasoline but also improve vehicle control and overall safety. Tire Inspections on a Regular Basis Implement a tire inspection program to check for indicators of wear and damage and correct inflation on a regular basis. Tires that are underinflated or overinflated can cause uneven wear patterns and greater fuel consumption. Regular inspections allow for the timely detection of tire concerns, allowing for immediate corrective action. Rotation and Alignment of Tires Tire rotation is necessary to ensure that all tires wear evenly. Rotating the tires on a regular basis helps to extend their lifespan, lowering replacement expenses. Wheel alignment is also important for tire longevity and vehicle performance. Misaligned wheels can cause uneven tire wear and reduce fuel efficiency. Tire Replacement on Time Replace tires when they approach the end of their recommended service life or show considerable wear. Investing in high-quality, long-lasting tires may have a greater initial cost, but it pays off in the form of longer-lasting, more reliable tires that contribute to improved fuel efficiency and lower maintenance costs. 4. Use Telematics for Better Fleet Management Modern telematics technology provides a wealth of data for monitoring and optimizing fleet operations. Proactive Vehicle Maintenance and Diagnostics Telematics systems give real-time information on a variety of vehicle aspects, such as engine health, fuel efficiency, and performance measures. Fleet managers can discover possible faults before they escalate by closely monitoring this data, allowing for preventive maintenance and avoiding costly breakdowns. Fuel Efficiency and Route Optimization Telematics can aid in route optimization, minimizing wasted mileage, and lowering fuel expenditures. Efficient route planning reduces vehicle wear and tear, contributing to total fleet longevity. Driver Behavior Evaluation Telematics allows for the monitoring of driver behavior such as excessive idling, speeding, and aggressive driving. Fleet managers may decrease vehicle wear and tear, assure safer driving practices, and potentially lower insurance costs by recognizing and correcting problematic driving patterns. Final Thoughts Vehicle fleet maintenance necessitates a diverse approach that includes regular inspections, preventative maintenance, driver training, tire care, and data-driven management via telematics. You may ensure the best performance and longevity of your fleet by following the tactics provided in this detailed handbook. Consistent fleet maintenance not only increases operating efficiency and lowers repair costs, but it also benefits your brand's reputation and customer happiness. Remember that a well-maintained fleet is not a cost; it is a strategic investment that will fuel your company's success and growth in the long run. Read Also: What Does Elon Musk Have In His Vehicle Fleet? 5 Essential Tips For Hiring Prom Limousine Denise Hamet Discusses Trends in Creative Transportation Strategies

Customer Service Gripes Revealed In New Survey

Why Consumers leave Items in the Cart According to the Feefo Study?

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

Some of the best businesses go for the following strategies-

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Why In-Company Training Results in Better Employees

Top 10 Zoho Alternatives in 2020 For Your Business To Adopt

Content Rally

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

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Is Prefabricated Metal The Future Of Warehouse Construction?

How Do Iot Devices Improve Warehouse Management?

4 Tips To Maintain Your Fleet

Customer Service Gripes Revealed In New Survey

Why Consumers leave Items in the Cart According to the Feefo Study?

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

Some of the best businesses go for the following strategies-

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Share this Article

Why In-Company Training Results in Better Employees

Top 10 Zoho Alternatives in 2020 For Your Business To Adopt

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

Leave a Reply

Popular

Follow Us

Recent

Related