Customer Service Gripes Revealed In New Survey

Published on: 28 November 2020 Last Updated on: 12 September 2024

Are you an eCommerce business looking to address the problem of abandoned carts on your platform?
Do you know how you can ensure that more people close the sales and move cart items into final purchases?
Have you tried using some strategies like offering coupons and discounts to sweeten the deal?

According to a new and very important study made by Feefo, it has been found that there are more than 79% of customers abandoning their carts and not closing purchases on e-commerce platforms. The question, which many eCommerce-based companies are asking is- how can I change this?

In this article, we speak to leading digital marketing specialists and ask them about the various strategies, which can be used to ensure that the items are moved from the cart into the final purchase.

Why Consumers leave Items in the Cart According to the Feefo Study?

The survey is very important to read and understand if you want to improve the sales and revenue generation for your e-commerce business.

According to Feefo, most consumers leave items in the cart because of one specific reason- High Prices! In most cases, the prices displayed on the product pages are exclusive of additional costs like taxes, shipping charges, and in some very weird cases, packaging!

According to the study, it is time for eCommerce businesses to start becoming honest and transparent in showcasing prices to the consumers on the product page itself. This may remove the entire magnet strategy of-

lower pricing,
moving to the cart
seeing the higher pricing
however emotional investments and time
ending up with the purchase

Ecommerce businesses need to realize that digital audiences have started to move beyond just baits and value transparency on digital platforms.

The study pointed out specifically to High Shipping Costs as the primary impediment to abandoned carts. Taxes too are something, which most of us take into consideration. However, additional shipping expenditures are still not acceptable to the vast majority.

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

According to business experts at the best-performing sites, the need of the hour is to help customers at this stage with a small incentive. In other words, customers are already through 80% of the things a business needs to close a sale. At the cart stage, what you need is a small push, which can be offered by brands to the customers.

Not only will this result in the final sales happening, but it will also boost the image of the brand in the eyes of the customer in a positive fashion.

Some of the best businesses go for the following strategies-

Using promotional codes for both new and existing customers.
Taking away the Shipping Charges for customers and showing the discounted price.
Creating personalized packaging and offering incentives to buy.
Having multiple shipping vendors on the business and comparing prices.
Rewarding the customer in other ways (social media shout outs).

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Building a positive brand and making the customer feel special is critical for the success of your e-commerce business. This means that e-commerce businesses need to invest in their communication. In-app messages, email newsletters, WhatsApp communications, etc. are good ways to ensure that you are always having an open channel of communication.

By valuing your existing customers, you will be able to win repeat purchases for your business. Your existing customers can also spread a positive word about your brand to their family and friends, leading to more sales and revenues.

However, taking care of the costs is the number one thing, eCommerce businesses should look to address at all costs. If eCommerce businesses are able to bring their operational costs down, they will be able to further incentivize sales.

You can view the Full Study and Report of the excellent Feefo Study below:

Source: www.feefo.com

How do consumers think and behave across the purchase journey? [Infographic]

Content Rally

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

View all posts

Mold Inspection And Testing

An initial visual mold inspection is the ideal way to quickly detect potential issues with moisture-rich areas in your home and identify those that need further investigation or sampling. Mold testing can be accomplished using various approaches: air testing, bulk sampling (tape lifts and swab samples), laboratory analysis, or both. Lab results may sometimes be vague and misleading. Moisture Mapping Moisture is key to mold growth, and managing moisture is therefore one of the cornerstones of mold prevention or remediation plans. Mold spores can aggravate the respiratory systems of people who are sensitive, leading to symptoms ranging from congestion to wheezing. Some fungi also release toxic compounds which can be hazardous for humans, pets, and livestock - thus it is critical that any suspected mold problem be addressed promptly in order to stop its further spread and the formation of toxic colonies. You can click here for more information on these health concerns. Mold spores float freely through the air and when they land on moist surfaces they quickly form an active colony that threatens both structures and human health. When left unchecked this can create serious structural and health issues; mold inspectors employ various tools to identify mold and moisture problems. These tools include moisture meters for structural components; non-invasive thermal imaging technologies; borescopes to visually identify problem areas inside plumbing pipes or other components; as well as various mold testing kits which enable them to determine type concentration levels of mold in an area. Inspectors often utilize a moisture mapping system to gain an accurate and detailed picture of moisture levels within structures. This tool offers a straightforward method for tracking changes in building materials' moisture over time by comparing temperature with water absorption rate at each point - this way they can easily spot areas with high or low levels, and gather vital data necessary for managing drying processes more effectively. An inspector conducting a mold inspection will examine for moisture in unexpected places - such as behind walls, under sinks, attics, crawl spaces, and basements - where mold typically hides out of sight and often signals something is amiss. You can visit this homepage for more information on this testing. Furthermore, a visual inspection must take place to detect mold hiding behind ductwork, on windowsills, and in other difficult-to-reach places. Air Sampling Air testing can be an invaluable asset in finding and eliminating mold issues, but it should not be seen as the sole tool in an inspector’s arsenal. A visual inspection, other types of testing and taking surface samples should all be used together for effective mold investigation and elimination. Air sampling provides spore counts from various species of mold or mildew; however, results may not always reflect accurate representation; there can be many factors which skew results and alter them over time. Some factors are easily controllable, like weather conditions at the time of sampling. Windy conditions can alter air pressure differences inside and outside a building and thus alter how quickly mold spores enter it, potentially misdiagnosing any mold problem. Rapid changes in barometric pressure can similarly lead to inaccurate readings due to rapid air movement between rooms; similarly, these fluctuations may alter mold growth rates within buildings as well as alter spore loss rates. You can visit this helpful site to learn more about barometric pressure. Also important in air samples is the length of chains of spores left intact in them, as these chains will normally dissipate as they travel through the atmosphere - giving a good indication of the size and direction of the source(s). If too many chains remain intact they could provide misleading data, giving a false reading on the size and direction of the source. Surface samples may be collected using a tape lift, sterile swab, or by taking pieces from suspect materials. This allows an inspector to identify the genera of mold present, assess the spore count and pinpoint possible reservoirs where mold has yet to become airborne. Related: Mold Growth At Home: What You Should Know And What You Can Do Surface Sampling Assorted methods exist to test for mold spores on surfaces, including bulk, swab, and tape samples. When taking bulk samples from suspect surfaces and sending them off for analysis in a lab, bulk sample removal and lab analysis are both done simultaneously; when taking swab samples against those surfaces a sterile swab rubbed against it collects microbes which is subcultured to growth media such as Trypticase Soy Agar. These methods of testing mold can identify some of the more prevalent types of mold; however, they may miss or undercount spores that don't grow on an incubation medium used during testing. Experienced inspectors understand their limitations and will avoid using such tests in situations when they're inappropriate. Homeowners typically arrange for mold inspection prior to buying an older home while newcomers might request one after experiencing problems with moisture or mold in their new residence. Testing for mold does not indicate whether it is harmful, will grow, or how many spores will need to enter a person's system for health problems to occur; that depends on their susceptibility and exposure levels. Because of this, an experienced inspector should conduct assessments and report on any visible mold present in a space. Laboratory Testing Laboratory-based analyses specialize in testing biological specimens and provide written reports with their findings, which help determine both genus and species identification of any found molds. Some companies sell Do-It-Yourself (DIY) mold testing kits, but these can often lead to false positives and should only be performed by certified mold inspectors. It is strongly advised that those conducting mold tests in their home or business contact a certified inspector for these assessments. Read Also: How to Prevent Mold Damage In a Building Top 6 Reasons To Use Soft Washing Services Selecting The Perfect Real Estate Agent Is Essential For Home Buyers

Benefits Of A Warehouse Management System In Malaysia

If you run your own small business, there are many complex elements of operation that you need to think about and plan for. You need to consider how you will hire, organize your business, market to potential customers, build your brand identity, procure stores, and disseminate your products. This complex process can be a lot for a single person to handle, and anything you can do to simplify the warehouse management system can help you to set up the smoothest operation possible. What Is A Warehouse Management System? In Malaysia, a warehouse management system, or WMS, is a computerized system that can help track all of your inventory and manage where it is located in your warehouse or another storage facility. These systems allow companies to make the most use of their resources as possible and ensure that all products are moved and distributed as efficiently as possible. For running a smaller business, starting up with a warehouse management system in Malaysia is a great idea. For larger companies, it can be absolutely essential for maintaining operating efficiency and normal business functionality. This is one reason that it is a good idea for small businesses to implement systems right away that can be used to facilitate growth. Reasons To Consider A Warehouse Management System In Malaysia One of the key elements of small business operations is the storage of products and warehouse management. How you manage your wares can have a huge impact on how fast you are able to sell and deliver products, affecting the flow of your business and customer satisfaction. One of the ways to ensure this process runs smoothly in Malaysia is with a warehouse management system. This article will outline some of the benefits of implementing a warehouse management system in Malaysia and how it can have a positive impact on your business. 3 Benefits Of A Warehouse Management System In Malaysia While using a warehouse management system in Malaysia could seem challenging to get the hang of, they can actually be effortless to understand and implement within a business setting. Let’s take a look at some of the benefits of warehouse management systems. 1. Speed Up The Company’s Process One of the most significant benefits of using a WMS is that it speeds up much of your company’s processes, allowing you to deliver products to customers more quickly and receive more business, boosting your income. The warehouse management process is making the whole process a speedy process. Unfortunately, for big organizations, the process is also becoming a lengthy process. When you adopt a warehouse management system, you can easily simplify all these processes. 2. Boosting The Company’s Revenue In addition to boosting your company’s revenue, many warehouse management systems in Malaysia are cost-effective to install and maintain. Initial purchase costs can be pretty affordable, and many installation providers will include maintenance with the system purchase. This makes WMS an excellent investment since it has a low cost and will boost your efficiency and income drastically long term. 3. Adaptation Of Great Flexibility A final benefit to using a warehouse management system in Malaysia is that they allow for a great deal of flexibility, and the system can be adapted to differences in how your company operates, changes in products, expansion of the number of products produced and shipped, or changes in the route of various products. This flexibility allows the system to be easily scalable, so it can grow with your company and be beneficial on a long-term basis. During the transition and the change, these warehouses management is the only thing that gives you the whole idea of the required new changes. Conclusion: A perfect warehouse management system adaptation is making your revenue generation process two times much higher. And when you are adopting the new system, the warehouse’s management is the only process that makes your system transitions simple. In the industry, change is always required. So when you are building a solid well-channeled warehouse management process, you will go to get your desired business process. Read Also: 7 Startup Essentials Entrepreneurs Should Know About Best Essential Tips While Renting a Warehouse in Mumbai Critical traps to avoid in your warehousing

What Are The Characteristics Of Entrepreneurs? Things You Should Know In 2022!!

How to become an entrepreneur? What are the characteristics of entrepreneurs? What do the characteristics of successful entrepreneurs include? All these questions hover on the internet here and there. Read this blog till the end to put an end to all of your doubts…… What Is An Entrepreneur? I am gonna kick start this blog with a quick answer to “what is an entrepreneur?” before jumping on to the characteristics of entrepreneurs. So, according to Investopedia, the entrepreneurship definition is… “A person who undertakes the risk of starting a new business venture is called an entrepreneur.” An entrepreneur is a person who creates an entity to understand and imply their idea of aggregating capital and labor to produce services or goods for profit. What Does An Entrepreneur Do? “All our dreams can come true, if we have the courage to pursue them.” You may think the answer to this question to be very simple, but it varies from one entrepreneurial mindset to the other. This makes the entrepreneurship definition as well as the characteristics of entrepreneurs much more complicated. Well, it won’t be anymore because here is a perfect answer to “ what does an entrepreneur do? ” In simple words, an entrepreneur creates a new business, bearing the majority of the risks and cherishing most of the rewards. He/she is the source of goods, services, ideas, and business or procedures. Read More: 7 Startup Ideas for Young Entrepreneurs Q1. Which Entrepreneur Made Tractors Before Entering The Sports Car Business? Ans: It was Ferrucio Lamborghini who made tractors before entering the sports car business. Types Of Entrepreneurs “Inhale Confidence, Exhale Doubt” Entrepreneurs turn all the bold ideas into reality, and when it comes to the types of entrepreneurs, the divisions are 5. These categories go hand in hand with the characteristics of entrepreneurs. Take a look👇 1. Innovators They come up with completely innovative and out-of-the-box ideas and turn them into viable businesses. While innovators create the rules in business, they often face resistance from the shareholders. Hustlers Hustlers basically start with small goals and make them bigger achievements in the future. On the one hand, they outwork the most and tend to burn out on the other. 2. Imitators Imitators are those entrepreneurs who copy existing business ideas and build them by putting in their own efforts and strategies. They make a business idea less stressful although keep comparing to the original idea. 3. Researchers Researchers take time to gather all the relevant information that might help in the business and to boost its brand awareness. They are the ones who are responsible for figuring out the right strategies that would work for the company. 4. Buyers Needless to say; these 5 types can also be regarded as 5 different types of mindsets entrepreneurs have. What type of mindset do you have? Let us know in the comment box. What Should Be The Most Dominating Characteristics Of Entrepreneurs? “If you don’t have big dreams and goals, you’ll end up working for someone that does.” Have you ever thought about why the characteristics of successful entrepreneurs are somewhat similar? It’s because their final objectives are more or less the same - magnifying their ideas. And that’s why there are 7 common characteristics of entrepreneurs which are seen as 7 Thumb Rules to be an entrepreneur. 1. Versatile Versatility comes first to describe the characteristics of successful entrepreneurs. You have to think a lot and do a lot to make your career successful as an entrepreneur. 2. Flexible How to become an entrepreneur? Be as flexible as possible when required. Stay in touch with the industry trends, current business requirements, ongoing consumer behaviors, and devise flexible plans to cover these areas. Click Here To Read: What Is Scalable Startup Entrepreneurship: Definition & Examples 3. Money Savvy As an entrepreneur you have to raise your business, and manage everything; from top to toe. You have to monitor every corner of your business at least in the initial days. 4. Resilient This is one of the most crucial characteristics of entrepreneurs. A successful entrepreneur has to show resilience to all the obstacles on the road. 5. Focused Entrepreneurship is all about staying determined and focused on your end goal. Eliminate the doubts and always hold on to why you have started. 6. Business Smart To shine in the field of entrepreneurship, your business idea and management procedure have to be smart enough. Coordinating the revenues/costs and knowing your strengths and weaknesses will keep your business alive. 7. Communications Communication is the most crucial key to succeed as an entrepreneur. Be it conveying the ideas or sharing B-plans with employees, communication moves your business forward. Some Remarkable Characteristics Of Successful Entrepreneurs Around The World “You Have To Believe It Before You See It.” Well, enough of the speeches on characteristics of entrepreneurs. It’s time to talk about the real entrepreneurial characteristics of some successful personalities across the world. We have considered the CEOs of Tesla, Facebook, Amazon, and Microsoft to highlight the characteristics of successful entrepreneurs. Take a quick look and see if you can adapt some of them. Successful Entrepreneurs Characteristics of successful entrepreneurs includeElon Musk Strong risk tolerance Believes in an “Always Keep Learning” attitude Has a tendency for vertical integration. Puts most of the faith on the team.Mark ZuckerbergHe is an aggressive and encouraging leader. Moves fast and breaks things Follows the feedback approach Has a drive to turn ideas into reality.Jeff BezosHighly competitive Extreme frugal Highly experimental Calculated risk-taker Highly generous.Bill GatesHe considers “Time” as the most valuable in the world Loves to take calculated risks Never gives up Learns from the past mistakes Thinks ahead of the time. Frequently Asked Questions (FAQs): 1. Who Is An Example Of An Entrepreneur? Examples of some best entrepreneurs are: Bill Gates, Steve Jobs, Mark Zuckerberg, Elon Musk. Pierre Omidyar, And Caterina Fake. 2. How To Become An Entrepreneur? The steps of how to become an entrepreneur are as follows:1. Network.2. Sell your idea.3. Plan the business.4. Market.5. Find the target audience.6. Determine whether you should earn a special degree.7. Find out the perfect business for yourself. 3. What Are The 4 Types Of Entrepreneurs? The 4 types of entrepreneurs are as follows: small business, large company, social entrepreneurship, and scalable startup. 4. Do You Need Money To Be An Entrepreneur? While starting as an entrepreneur, you need to make at least a small monetary investment. Be it from your friends or family, a minor investment is required. “Remember Why You Started” Now that you know the foremost characteristics of entrepreneurs, it’s just the beginning. Discover yourself more and keep finding that zeal within you. You do not have to be another Elon Musk Or Jeff Bezos, but you can also rule the world by being yourself. What’s your thought on the characteristics of entrepreneurs? Do not hesitate to tell us in the comment section below. Read Also: 7 Startup Essentials Entrepreneurs Should Know AboutLarge Company Entrepreneurship: Definition, Pros, Cons, And MoreWhat Is Scalable Startup Entrepreneurship: Definition, Examples, And More

Customer Service Gripes Revealed In New Survey

Why Consumers leave Items in the Cart According to the Feefo Study?

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

Some of the best businesses go for the following strategies-

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Why In-Company Training Results in Better Employees

Top 10 Zoho Alternatives in 2020 For Your Business To Adopt

Content Rally

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

Leave a Reply

Popular

Technologies For Creating A Startup Idea

How to Download Facebook Videos on Android?

7 Rules of Effective Ecommerce Web Design

Why Are Online Transactions Convenient?

Follow Us

Recent

Tips For Pursuing A Degree In The Legal Field

How Technology Encourages Creativity At Home And Work

Finding Reliable Local Steel Distributors For Your Construction Needs

Ford Territory: A Perfect 5 Seater Suv For Growing Families In The Philippines

Related

Mold Inspection And Testing

Benefits Of A Warehouse Management System In Malaysia

What Are The Characteristics Of Entrepreneurs? Things You Should Know In 2022!!

Customer Service Gripes Revealed In New Survey

Why Consumers leave Items in the Cart According to the Feefo Study?

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

Some of the best businesses go for the following strategies-

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Share this Article

Why In-Company Training Results in Better Employees

Top 10 Zoho Alternatives in 2020 For Your Business To Adopt

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

Leave a Reply

Popular

Follow Us

Recent

Related