Customer Service Gripes Revealed In New Survey

Published on: 28 November 2020 Last Updated on: 12 September 2024

Are you an eCommerce business looking to address the problem of abandoned carts on your platform?
Do you know how you can ensure that more people close the sales and move cart items into final purchases?
Have you tried using some strategies like offering coupons and discounts to sweeten the deal?

According to a new and very important study made by Feefo, it has been found that there are more than 79% of customers abandoning their carts and not closing purchases on e-commerce platforms. The question, which many eCommerce-based companies are asking is- how can I change this?

In this article, we speak to leading digital marketing specialists and ask them about the various strategies, which can be used to ensure that the items are moved from the cart into the final purchase.

Why Consumers leave Items in the Cart According to the Feefo Study?

The survey is very important to read and understand if you want to improve the sales and revenue generation for your e-commerce business.

According to Feefo, most consumers leave items in the cart because of one specific reason- High Prices! In most cases, the prices displayed on the product pages are exclusive of additional costs like taxes, shipping charges, and in some very weird cases, packaging!

According to the study, it is time for eCommerce businesses to start becoming honest and transparent in showcasing prices to the consumers on the product page itself. This may remove the entire magnet strategy of-

lower pricing,
moving to the cart
seeing the higher pricing
however emotional investments and time
ending up with the purchase

Ecommerce businesses need to realize that digital audiences have started to move beyond just baits and value transparency on digital platforms.

The study pointed out specifically to High Shipping Costs as the primary impediment to abandoned carts. Taxes too are something, which most of us take into consideration. However, additional shipping expenditures are still not acceptable to the vast majority.

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

According to business experts at the best-performing sites, the need of the hour is to help customers at this stage with a small incentive. In other words, customers are already through 80% of the things a business needs to close a sale. At the cart stage, what you need is a small push, which can be offered by brands to the customers.

Not only will this result in the final sales happening, but it will also boost the image of the brand in the eyes of the customer in a positive fashion.

Some of the best businesses go for the following strategies-

Using promotional codes for both new and existing customers.
Taking away the Shipping Charges for customers and showing the discounted price.
Creating personalized packaging and offering incentives to buy.
Having multiple shipping vendors on the business and comparing prices.
Rewarding the customer in other ways (social media shout outs).

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Building a positive brand and making the customer feel special is critical for the success of your e-commerce business. This means that e-commerce businesses need to invest in their communication. In-app messages, email newsletters, WhatsApp communications, etc. are good ways to ensure that you are always having an open channel of communication.

By valuing your existing customers, you will be able to win repeat purchases for your business. Your existing customers can also spread a positive word about your brand to their family and friends, leading to more sales and revenues.

However, taking care of the costs is the number one thing, eCommerce businesses should look to address at all costs. If eCommerce businesses are able to bring their operational costs down, they will be able to further incentivize sales.

You can view the Full Study and Report of the excellent Feefo Study below:

Source: www.feefo.com

How do consumers think and behave across the purchase journey? [Infographic]

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6 Shameless Examples of Product Placement in Movies We’d Like to Forget

Imagine you're on the edge of your seat in the middle of an action-packed, spellbinding movie. After a few climactic scenes, the main character makes a frantic phone call. He then cracks open a can of soda. Nothing about this scene seems out of the ordinary. The character is simply quenching his thirst after a big police chase or a kung fu brawl. That is until some familiar brand of soda appears on the can in a big, bold, unapologetic font. Talk about a plot twist. But product placement in movies is nothing new. Old school marketing techniques show how far companies will go to advertise. They'll even go as far to pay directors and producers to feature them in films. There have been great instances of advertising that worked well in films. But there have been plenty of others that were so shameless and unnatural, we wish we could forget them. Here are 6 of the silliest, most cringe-worthy moments of advertising in movies. 1. Starbucks (You've Got Mail): 'You've Got Mail' may be the first film to portray online romance. Given that it takes place in 1998, AOL was practically its own character in the film. Without it, Tom Hanks and Meg Ryan's characters would have never "met" and fallen in love. But AOL wasn't the only company to get prime ad space in 'You've Got Mail.' At the beginning of the film, Tom Hanks quips about the obscurity of Starbucks. His character's snarky commentary doesn't serve much to the plot. But it does help to give the audience somewhat of an introduction to his character. All while appealing to pretentious coffee drinkers like his character in the process. 2. Designer Brands (Sex and the City): Curious which movies with the most product placement made our list? It shouldn't come as a surprise that the 'Sex and the City' film featured dozens of fashion labels. After all, fashion was a constant theme throughout the hit TV series. The series has long appealed to women in the 20-30 age bracket. So, when it went to the big screen, tons of the biggest fashion labels came calling. You better believe Louis Vuitton and Chanel made a handful of cameos throughout the film. But some other products made the cut, too. Nike, U-Haul, Apple, and Marie Claire are just a few of many brand name drops in 'SATC'. Producers and creator Darren Starr were clearly not ashamed. 3. Reese's Pieces (E.T the Extra-Terrestrial): Not all instances of product placement in movies are bad. Certain films have done it so subtly we hardly pick up on the smell of advertising. Steven Spielberg's 'E.T the Extra-Terrestrial' is undeniably one of those movies. Who could forget when Elliot entices E.T by scattering Reese's Pieces around the woods and back to his house? Hershey's certainly cashed in when E.T became a box office hit. But this was back in 1982. So, can product placement still hold merit today as an advertising technique? The technique may actually be more effective than ever before. You can discover more about the different ways this technique continues to work. 4. Popeyes Chicken (Little Nicky): Whereas E.T is a good example of subtle product placement, Adam Sandler's 'Little Nicky' is not. It's one of several Happy Madison comedies that wasn't well-received by critics. But it gained a cult following for its ridiculousness and quotability nonetheless. In one scene, Adam Sandler, who plays the kindhearted son of Satan, learns how to eat with the help of a talking dog. What does he learn to eat with? Popeyes fried chicken. And the large takeout box of it sits in the center of the shot. Even a big K-mart bag makes a small cameo, as well. The scene concludes with Nicky proclaiming how awesome Popeyes chicken is. Not subtle in the least, but the scene is something fans continue to quote to this day. 5. "I Will Not Bow to Any Sponsor" (Wayne's World): Is it any less shameful when a movie calls itself out on its attempts to advertise? Few films are able to make fun of themselves about their blatant attempts to advertise. But the first 'Wayne's World' film provided a plot where it was possible to do so. Wayne and Garth sell their public access show to a big-time TV producer. In the build-up to the climax, the producer confronts Wayne and Garth about their contract. They agreed to air an interview with the show's new sponsor, but Wayne insists otherwise. What follows is a satirical scene of obvious advertisements all surrounding Wayne's opposition. While opening up a box of Pizza Hut, Wayne proclaims, "I will not bow to any sponsor." Wayne goes on to explain that he doesn't believe in "selling out" while holding a bag of Doritos and drinking a Pepsi. Garth also gives his two cents on the idea of selling out while clad in Reebok gear from head to toe. 6. Heineken (James Bond Franchise): The character James Bond has always had an affinity for dry martinis. This trait has inspired fans of the franchise to become martini drinkers for decades. But over the years, James Bond has dabbled in other commercial alcoholic drinks. In 1997, the famous film franchise partnered up with the Dutch beer company, Heineken. Heineken has advertised the James Bond films since 1997's 'Tomorrow Never Knows.' The ads have always been over the top, contributing to the promotional side of the Bond franchise. But Bond himself never drank the Dutch beer until 2012's 'Skyfall.' In one scene, while James Bond is in bed cuddled up with his latest love interest, he drinks a Heineken. For any fan who has ever wished to be like James Bond, this scene is definitely inspirational. At least that's the kind of association Heineken had intended to portray. The Power of Product Placement in Movies: If you've ever watched a movie and noticed an advertisement, you may have reacted one of a couple of ways. You may have hardly noticed or didn't care all too much. You could've felt preyed upon as a consumer or felt the ad ruined the experience. Or, you may have thought to yourself, "Wow. That was actually a great instance of advertising." Product placement in movies allows companies to reach a worldwide audience. Depending on how big the film is, these audiences can reach into the millions. When characters we love use certain products, we're more inclined to buy them. But there are other lots of other innovative and clever ways to advertise in movies - and beyond. If you're in need of some inspiration, check out more advertising news and ideas. Read Also: Online Marketing: Selling Your Product And Services Important Things To Consider When Packaging Your Product

How a Virtual Assistant Is Beneficial to Businesses

Are you trying to scale your business, but don’t have the proper help? Or on the flip side, are you scaling too quickly without the proper infrastructure in place? Adding a virtual assistant to your team can be a better answer to your scaling issues by taking administrative tasks off your plate, saving on operational costs, and much more. Let’s take a deeper look at how virtual assistants are beneficial to businesses. Remove Yourself From Admin Tasks While administrative tasks are crucial and inevitable in your business, they can also easily be taken over by a qualified virtual assistant. As a business owner or department manager, your time should be spent on the most important aspects of the business. Allowing a VA to take over mundane, repetitive tasks will let you focus on scaling your business, building up your marketing efforts, improving processes, and maintaining quality output. Virtual assistants can take over tasks like scheduling meetings, data entry, bookkeeping, customer service, and monitoring your email inbox. Save on Operational Costs Hiring a virtual assistant means you won’t have to worry about providing equipment or finding available office space for them, which saves on your operational costs. VAs also only get paid when they are working on an assigned task, which means you can hire one on a part-time basis or a few times a week — whichever you think is necessary for your business. Hiring a virtual assistant will also save you money because you won’t have to pay an employee a full-time salary, which includes all the benefits that come with that position, like additional taxes, PTO, benefits, and severance pay. Increased Scalability Adding a virtual assistant to your team of experts allows you to scale your operations with fewer potential risks. Rather than hiring full-time employees, you can hire virtual assistants to test out the processes you built out after removing yourself from the day-to-day tasks. Having a new set of eyes on your operations and processes will help you refine them and note where issues occur. While you might think you have things running smoothly, a virtual assistant can help spot inefficiencies. By using a virtual assistant to increase scalability, you can manage your volume of output based on demand. Then, the money you save on hiring employees can be reinvested into your business. Adding Skilled Professionals Adding a virtual assistant to your staff also means you can choose to hire someone with a unique specialization that your company lacks. For instance, virtual assistants commonly have specialized skills in the areas of customer service, tech, lead generation, marketing, and administration. You have the freedom to hire someone based on the skills you want in your assistant. Hiring someone who is specialized in the right field allows you to rest easy knowing that whatever task you give them will be handled without error — or at least, very limited errors. You can also teach your virtual assistant the skills they need to accomplish their task, as they are usually fast learners who are used to jumping right into an organization. How To Train A Virtual Assistant Better! Since you won’t be able to train them on location (because most of them will be working remotely) Training a virtual assistant (VA) can be tricky, especially since they’re not right there in your office. But with the right approach, you can still get them up to speed and make sure they’re on point with what your business needs. Here’s how you can do it: Set Clear Expectations First, it’s important to communicate what you want clearly. Ensure that you outline the tasks you need your VA to handle, the standards you expect, and any specific workflows they should follow. Start with giving them a detailed job description and a list of tools or software they’ll need to use. This way, they’ll have a better understanding of their role, and it reduces the chances of things getting lost in translation. Provide Comprehensive Training Resources To make sure your VA can handle their responsibilities, you should offer them some solid training resources. This could be things like video tutorials, written guides, or maybe even access to online courses that are relevant to what they’ll be doing. Screen recording software can be super helpful here. For starters, it lets you create step-by-step guides that show them exactly how your processes work. Trust me, this visual approach is a lifesaver, especially for more complicated stuff. Use Project Management Tools The pandemic did give us a plethora of project management tools. So, why not take advantage of these tools, to organize the tasks better. Project management tools like Asana, Trello, or Monday.com are great for keeping track of what your VA is up to. They let you assign tasks, set deadlines, and check in on progress to make sure everything’s moving along as it should. Plus, they give you a place to communicate, where you can leave feedback or ask for updates whenever you need them. Regular Check-Ins Having regular check-ins with your VA is key to keeping everything running smoothly. Set up weekly or bi-weekly meetings to go over what they’ve done, talk through any issues, and give feedback. These meetings also give you a chance to tweak their workload or responsibilities if needed. Hire Your Virtual Assistant Today Ultimately, hiring a virtual assistant will make your life easier while growing your business. You can bring on new talent to save on operating costs, increase your team’s knowledge base and skillset, and remove yourself from mundane day-to-day tasks. Hiring a virtual assistant will allow you to focus on improving your process so you can quickly scale your business. Read Also: Alexa Voice Assistant: Why It Succeeds Where Others Fall Balancing the Books with Outsourcing – Virtual Receptionists

6 Ways TDT Training Can Improve Employee Performance

Picture this: you're at work, juggling tasks left and right, feeling like there aren't enough hours in the day. And it's not just you; your whole team seems a bit frazzled lately. But what if I told you there's a game-changer that could shake things up for the better? TDT Training can be the ticket to not just getting your truck license in Victoria but also unlocking a whole new level of employee performance. Intrigued? To give you an idea, here are some ways TDT training can improve employee performance. 1. Sharper Focus, Better Attention to Detail So, when you're learning the ropes of truck driving, you're not just staring at the road ahead; you're soaking in every detail. From traffic signs to road hazards, it's all about staying sharp. And guess what? That laser focus doesn't just stay on the road. Employees who've gone through TDT Training bring that same level of attention to detail to the workplace. They catch the little things others might miss, leading to smoother operations and fewer slip-ups. That’s why you and your employees can acquire your truck license in Victoria with TDT Training for safer experiences. 2. Mastering Problem-Solving Ever been stuck in traffic with no clear route ahead? That's where problem-solving skills kick in. Truck drivers are pros at thinking on their feet, finding detours, and getting back on track. And that knack for problem-solving doesn't vanish once they're out of the driver's seat. In the workplace, TDT-trained employees are like problem-solving ninjas. Whether it's troubleshooting tech glitches or resolving conflicts, they tackle challenges head-on, no sweat. 3. Time Management Wizardry Let's talk about time. In TDT Training, time management isn't just a buzzword; it's a way of life. Drivers learn to squeeze every ounce of productivity out of their day, from planning routes to hitting delivery deadlines. And when do they bring those time management skills to the office? Boom – projects get done faster, meetings start on time, and deadlines? Consider them crushed. 4. Teamwork Makes the Dream Work Picture this: a convoy of trucks cruising down the highway, each driver seamlessly coordinating with the others. That's teamwork in action. TDT Training instills a deep appreciation for teamwork, teaching drivers to communicate effectively and watch each other's backs. And when they transition to the workplace? They're like the glue that holds teams together, fostering collaboration and camaraderie wherever they go. 5. Rolling with the Punches Life on the road isn't always smooth sailing. From unexpected detours to surprise weather changes, truck drivers are pros at rolling with the punches. And that resilience? It's like their secret weapon in the workplace. TDT-trained employees don't just crumble when faced with challenges; they thrive. They adapt, they innovate, and they come out on top, inspiring others with their can-do attitude. 6. Safety First, Always Let's talk about safety – because when you're behind the wheel of a big rig, safety isn't just important; it's non-negotiable. TDT Training drills safety protocols into drivers until they're practically second nature. And when they transition to the office? Safety becomes a top priority there too. Whether it's double-checking equipment or spotting potential hazards, TDT-trained employees are like safety superheroes, keeping everyone protected and sound. What Are The Functions Of TDT Training? There are several functions of TDT training. You must be well aware of the facts while reaching your goals with complete ease. Some of the core factors that you must be well aware off are as follows:- 1. Personalized Learning Path Summarization Imagine a system that analyzes past performances of any kind of data. This involves current roles and requirements it must include the manager's feedback. You should be well aware of the scenarios that can bother you in the long run. TDT systems will help you identify the knowledge gaps of the employees, and they can boost their performance. Thus, you must be well aware of it while reaching your requirements with complete ease. On the basis of these findings, organizations can start the process of personalized training. Try to follow the process, but do not ignore it. Keep the process in perfect order while reaching your goals. 2. Developing Content Curation For Training Programs Large organizations comprise a vast library of training materials depending on various topics. TDT can be used to make the analysis of these materials. You can develop the most relevant content-specific training programs. Thus, it can boost the scope of your branding process to a greater extent. Ensure that you know the complete process while reaching your goals with ease. Additionally, avoid making things too complex for you. 3. Knowledge Management & Skill Tracking Within a particular organization, there is a ton of knowledge available among the employees. They do not know how and where to use it. TDT training programs will offer you the chance to grow your career on the correct end. Along with this, they can help you improve your brand value. It helps to build a connection with the employees with specific knowledge. You should not make your selection and choices on the incorrect end. Keep the process on the perfect track. Otherwise, things can become difficult for you in the long run. 4. Identifying Skill Trends & Needs Analyzing the large corpus of user-defined content, it can help your business to identify which skill sets can help you advance in the future. Avoid making your choices on the incorrect end. This can inform future training programs and talent development initiatives, ensuring employees have skills needed to stay ahead of curve. Final Take Away Hence, these are some of the core skill sets that you must be well aware of while reaching your goals with complete ease. Keep the process in proper order while you want to attain your needs with ease. You can share your views and comments with our comment box. These can assist you in reaching your goals with ease. Without knowing the facts, things can turn worse for you in the long run. TDT training itself isn't directly used for employee performance improvement. The technology behind it can be adapted to create data-driven, personalized learning and development programs that can ultimately lead to a more skilled and knowledgeable workforce. Additional Reading: 4 Tips To Maintain Your Fleet Deep Dive Into Project Management With Informative Podcasts The ROI Of Proactive Pest Control For Property Management

Customer Service Gripes Revealed In New Survey

Why Consumers leave Items in the Cart According to the Feefo Study?

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

Some of the best businesses go for the following strategies-

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Why In-Company Training Results in Better Employees

Top 10 Zoho Alternatives in 2020 For Your Business To Adopt

Content Rally

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

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Related

6 Shameless Examples of Product Placement in Movies We’d Like to Forget

How a Virtual Assistant Is Beneficial to Businesses

6 Ways TDT Training Can Improve Employee Performance

Customer Service Gripes Revealed In New Survey

Why Consumers leave Items in the Cart According to the Feefo Study?

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

Some of the best businesses go for the following strategies-

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Share this Article

Why In-Company Training Results in Better Employees

Top 10 Zoho Alternatives in 2020 For Your Business To Adopt

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

Leave a Reply

Popular

Follow Us

Recent

Related