Customer Service Gripes Revealed In New Survey

Published on: 28 November 2020 Last Updated on: 12 September 2024

Are you an eCommerce business looking to address the problem of abandoned carts on your platform?
Do you know how you can ensure that more people close the sales and move cart items into final purchases?
Have you tried using some strategies like offering coupons and discounts to sweeten the deal?

According to a new and very important study made by Feefo, it has been found that there are more than 79% of customers abandoning their carts and not closing purchases on e-commerce platforms. The question, which many eCommerce-based companies are asking is- how can I change this?

In this article, we speak to leading digital marketing specialists and ask them about the various strategies, which can be used to ensure that the items are moved from the cart into the final purchase.

Why Consumers leave Items in the Cart According to the Feefo Study?

The survey is very important to read and understand if you want to improve the sales and revenue generation for your e-commerce business.

According to Feefo, most consumers leave items in the cart because of one specific reason- High Prices! In most cases, the prices displayed on the product pages are exclusive of additional costs like taxes, shipping charges, and in some very weird cases, packaging!

According to the study, it is time for eCommerce businesses to start becoming honest and transparent in showcasing prices to the consumers on the product page itself. This may remove the entire magnet strategy of-

lower pricing,
moving to the cart
seeing the higher pricing
however emotional investments and time
ending up with the purchase

Ecommerce businesses need to realize that digital audiences have started to move beyond just baits and value transparency on digital platforms.

The study pointed out specifically to High Shipping Costs as the primary impediment to abandoned carts. Taxes too are something, which most of us take into consideration. However, additional shipping expenditures are still not acceptable to the vast majority.

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

According to business experts at the best-performing sites, the need of the hour is to help customers at this stage with a small incentive. In other words, customers are already through 80% of the things a business needs to close a sale. At the cart stage, what you need is a small push, which can be offered by brands to the customers.

Not only will this result in the final sales happening, but it will also boost the image of the brand in the eyes of the customer in a positive fashion.

Some of the best businesses go for the following strategies-

Using promotional codes for both new and existing customers.
Taking away the Shipping Charges for customers and showing the discounted price.
Creating personalized packaging and offering incentives to buy.
Having multiple shipping vendors on the business and comparing prices.
Rewarding the customer in other ways (social media shout outs).

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Building a positive brand and making the customer feel special is critical for the success of your e-commerce business. This means that e-commerce businesses need to invest in their communication. In-app messages, email newsletters, WhatsApp communications, etc. are good ways to ensure that you are always having an open channel of communication.

By valuing your existing customers, you will be able to win repeat purchases for your business. Your existing customers can also spread a positive word about your brand to their family and friends, leading to more sales and revenues.

However, taking care of the costs is the number one thing, eCommerce businesses should look to address at all costs. If eCommerce businesses are able to bring their operational costs down, they will be able to further incentivize sales.

You can view the Full Study and Report of the excellent Feefo Study below:

Source: www.feefo.com

How do consumers think and behave across the purchase journey? [Infographic]

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Online Ordering Systems Setting the Trend for Restaurants

The online ordering systems of restaurants have become very popular as restaurants have taken up the task of setting up the systems that help in serving their clients. This has increased their sales and also helped in creating traffic as they are able to reach clients who cannot make their way into the food courts. There are also applications that have been designed to make it easy for one to access the online ordering systems on their phones and laptops. The Restaurant Online Ordering System helps the restaurant in reducing the cost of marketing. There are so many ordering options that you could choose from. When beginning restaurant online ordering services, you should create a website that could make certain that your customers can learn about the restaurant. there should be a legitimate online receipt that has been set up for clients, this shows proof of payment and also the online systems should have an automated message sender that keeps the client informed. What is a Restaurant Online Ordering Systems? The Restaurant Online Ordering System should have a reliable delivery app that, effectively reports on the correct time of the availability of deliveries. They enable the customers to keep track of the delivery personnel. They should also have a server app that makes sure that they do not experience any delays and that the services provided are reliable and of high quality. The servers also ensure that all the foods on the menu are correctly represented to the customer. To know if a certain dish will do well, the restaurant can put it on the online ordering system so as to get reviews about the dish. It is very crucial for every restaurant to be able to serve its clients no matter their geographical location. Individuals do not have to make their way into the restaurant to get their orders met. The online ordering system is suitable for both small restaurants that are starting up and fully established businesses. The menu that is present at the restaurant. They should make sure that it can be edited depending on the point of sale. You can also include meals that can only be delivered and exclude the meals that cannot be delivered and that you only offer in the restaurant. This entices the clients to make a stop at the restaurant. What needs to be done from a Customer Perspective? Customers can have a profile that can be edited and show their addresses. This makes the deliveries to be done easily and effectively as they eliminate any room for error. There should be push notifications that keep the public updated on any information that regards their restaurant. The online system is able to reduce the traffic of the people in the restaurant. The order taking is faster and the table turnover time is effectively reduced. This helps improve the services that are provided. All the customer detail is represented to the restaurant. They are able to keep track of their loyal clients and also to offer discounts to their loyal clients. Read Also: The Business Advantages Of Mobile CRM Apps 6 Tips To Maximize Refrigerator Use In Your Restaurant

How Interviews With Industry Titans Motivate And Elevate Company Teams

In the ever-evolving business landscape, learning from those who have reached the pinnacle of success is a valuable opportunity. Interviews with industry titans like Suzanne Clark, who have achieved remarkable feats and become synonymous with excellence in their fields, can be a powerful source of motivation and inspiration for company teams. This article explores how such interviews can motivate and elevate the performance of company teams, driving them toward higher levels of success. 1. Insights from Real-World Achievers: Industry titans have faced and overcome challenges that resonate with professionals at all levels. Hearing their stories, setbacks, and triumphs provides employees with real-world insights and a sense of reliability. These interviews humanize success, making it more attainable and inspiring employees to set ambitious goals. Moreover, the tales of these titans serve as a testament to the power of perseverance and determination, instilling in team members the belief that with hard work and resilience, they, too, can overcome obstacles and achieve greatness in their careers. 2. Learning from Experience: Interviews with industry titans often delve into their experiences, strategies, and decision-making processes. Team members can gain knowledge from these conversations, learning about effective leadership, problem-solving, and innovative thinking. Such lessons can be directly applied to their roles and responsibilities, enhancing their performance. 3. Role Models and Aspirations: Industry titans serve as role models, offering a vision of what can be achieved through determination and hard work. Knowing someone has reached extraordinary heights in their career can ignite a sense of aspiration within employees. They strive to emulate the qualities and work ethics that have made these leaders successful. 4. Encouragement to Think Big: Hearing industry titans discuss their audacious goals and dreams can inspire employees to think beyond their current limits. It encourages them to set ambitious targets for themselves and the company, pushing the boundaries of what they believe is possible. Additionally, these discussions foster a culture of innovation and risk-taking within the organization, motivating employees to explore new horizons and embrace challenges confidently and enthusiastically. 5. Reinforcing Company Values: Interviews with industry titans often touch upon the values and principles that guided their journeys. These values often align with those of successful companies. When employees hear leaders reinforcing these values, it reaffirms the company's culture and mission, instilling a sense of belonging and purpose. 6. Strengthening Resilience: Industry titans like Suzanne Clark frequently share stories of adversity and perseverance. Knowing that even the most successful individuals face setbacks and challenges can help employees build resilience. It teaches them to view obstacles as opportunities for growth rather than insurmountable barriers. In conclusion, interviews with industry titans hold the power to motivate and elevate company teams in profound ways. They offer a unique opportunity for workers to glean insights, learn from the experiences of accomplished leaders, and set higher standards for themselves and their organizations. These interviews serve as a reminder that greatness is within reach and that with dedication, determination, and an eagerness to learn, anyone can achieve remarkable success. As companies continue to seek ways to inspire and empower their teams, incorporating interviews with industry titans into their learning and development initiatives can be a strategic move. By exposing employees to the wisdom and experiences of these luminaries, organizations can create a culture of continuous growth where each team member is motivated to excel and contribute to the company's success. In the journey toward excellence, these interviews serve as guiding stars, illuminating the path to greatness for both individuals and the collective team. Read Also: How To Make 360 Degree Performance Review Work For You! Office Management: Hoteling vs. Permanent Seating Assignments 6 Signs Of Poor Management That Can Lead To Loss in 2021

Business IT Solutions: Factors To Consider Before You Choose One

The advent of the internet has transformed how various organizational activities are conducted. In fact, many businesses incorporate IT into their business operations to keep up with the drastic changes caused by the Internet. However, to improve your business operations, you need to choose business IT solutions. So, how does IT improve business operations? It helps to create different innovations that affect how business operations are conducted. For instance, the various IT processes help improve data storage, aid in broader and more efficient dissemination of information between multiple departments, and faster business operations processing. Basically, a business with an efficient IT process provides better quality services and has high productivity levels. Moreover, due to the importance of IT in businesses’ smooth functioning, you must get the best services from your IT supplier. To learn how to choose a good business IT solution, read on to the end of the article. Factors To Consider Before You Choose Business IT Solutions Several factors play a part in determining how efficient your IT supplier will be. Looking for better service from your IT supplier? Below is an outline of the significant factors: 1. Understand Your Needs The IT needs of your businesses determine the type of IT supplier suited for it. There are different types of IT suppliers, each providing a broad range of hardware, software, and IT services. They include: Manufacturers:These suppliers sell their products and offer essential IT services. Basically, such suppliers are helpful if you are confident that you only need someone to provide you with IT services and support. Specialist suppliers:These IT professionals have expertise in a specific field, let’s say, management systems or customer relations. Resellers:These mainly act as agents for hardware manufacturers. Nonetheless, some of them also offer software and a wide range of IT services and support. System integrators:These IT professionals deliver an integrated working station by selecting appropriate hardware and software depending on your specific needs. Consultants:These provide consultancy services tailored to meet the IT needs of your business. Consultants also sell services like IT setup and installation. 2. Determine Your Budget For Business IT Solutions Your IT budget determines the quality of services you get from your supplier. Most IT suppliers provide different types of services, including cloud backup services, monitoring services, maintenance services, data backup and restoration, firewall services, cybersecurity services, and provision of firewalls. The types of services your IT suppliers provide you will depend on your IT budgetary allocation. If your budget is low, you will likely afford only the essential IT services. Conversely, if you have sufficient budgetary allocations, you’ll be able to afford vital IT services that will help improve your organizational efficiency and productivity. 3. Consolidate Your IT services With Business IT Solutions Some organizations have in-house IT personnel. Such organizations mostly rely on the services of this personnel for most of their IT solutions. However, there are IT services that the in-house personnel cannot provide. In such a case, the organization source for services of outside IT companies. While there is an option of getting these services from many companies, it is better to consolidate these services from a single supplier. Doing this fosters good relations with the given supplier. It also aids in their quick execution of the IT services, given that they are familiar with your system. Other benefits of consolidating your IT services with one supplier include: You will save moneyand reduce the need to make repeat procurements. It gives you better bargaining power when negotiating for prices, given that you deal with one supplier repeatedly. It minimizes the failure of critical business services. 4. Check The Track Record Of The Service Provider There are numerous IT suppliers available. However, the quality of services they provide differs. As such, it is vital that you choose a company that offers the best IT services. Here are some of the factors that determine an IT supplier’s efficiency: the ability to complete IT services in time, the availability of maintenance services, and the ability to provide high-quality services. You can find such a company through referrals. Also, you must check their reviews on the internet or outrightly research on the internet. This way, you can determine how suitable the supplier is for your IT needs. 5. Check Whether They Can Maintain Good Relationship With You Like the case with other suppliers, fostering good relationships with your IT supplier plays a massive part. For instance, it helps to determine the quality of services they will offer you. The following are some of the ways you can ensure this: First, ensure that you pay for their services promptly. Prompt payment reduces the chances of any disagreements with the supplier, leading to them opting to stop working with you. Likewise, make sure to offerthem reasonable prices for their services. When you pay your IT supplier affordable prices, there is a high probability that they will want to retain you as a client. Moreover, they will strive to provide top-notch services that ensure that your business grows. When one business IT solutions supplier offers you services, they will understand your needs better. Hence, they will work to ensure your success. 6. Make Sure The Company Offers A Variety Of Business IT Solutions Working with a single IT company helps you foster a good relationship with the supplier and cut your IT services costs. When you work with a single IT supplier, you reduce costs such as procurement costs. Moreover, to learn about different types of business IT solutions, check the next section of the article. 7. The Company Must Have Experience Working With Similar Businesses There are different types of IT suppliers. Generally, each of them has the expertise to provide solutions that are tailored to specific businesses. Actually, you must work with a company that is averse to business IT solutions similar to yours. This way, you can ensure that you get the best services from proven industry professionals. Essential Business IT Solutions You Must Know Generally, an IT service provider offers the following business IT solutions: 1. Managed IT Services Basically, Managed IT services include handling of remote servers and device and desktop management. These services will ensure that your system works smoothly. 2. Cloud Backup Services The supplier should know how to store your data on the cloud to be available even when the server has a malfunction. 3. Monitoring Services Try to keep an eye on the server’s net traffic, security, communication, and any other monitoring services that your system may need. 4. Data Backup and Restoration The IT service provider must offer data backup with both external data centers and the cloud. You, therefore, won’t have to worry about losing your data in case of any unforeseen problems. Generally, such problems include malicious intrusions, natural occurrences, and hardware failure. 5. Firewall Services Firewall services are vital in ensuring that your enterprise is insulated from cyber-attacks. Preferably, your IT supplier should have a hybrid network with additional control and network monitoring abilities outside of the normal rulesets. 6. Antivirus Protection Your supplier should provide you with up-to-date antivirus to protect your IT systems from any malware that may lead to the loss of sensitive data. 7. Remote Services Your It supplier should be flexible enough to provide you with IT services even from remote locations. This can be beneficial, especially if you are outsourcing services and there is an abrupt IT problem. Some of the services these IT professionals can solve remotely include software repair, IT support services, and software updates. 8. Mobile And Remote Networking Your supplier should install mobile networking services in your system that enable your employees to work off-site using computers or mobile devices. 9. Data Analytics Your supplier should install data analysis software or personally analyze the data to help your enterprise process information such that the data can produce usable information. 10. Networking Services Networking encompasses activities that are geared towards ensuring your business has an efficient network. The supplier should build efficient network infrastructure, setting up devices like LAN, Reuters, Modems, optimization, security, and other factors essential in creating a seamless network. 11. Unified Communication The supplier should provide you with software that unifies all communications in your enterprise in a single space, such as the UC software. 12. Communication Management Efficient communication within the various departments is crucial to your business’s smooth flow. As such, your IT supplier should provide you with universal communication software that incorporates messaging from chat, voice calls, video calls, and email. Basically, such a system will ensure that there is an efficient flow of information between the personnel from different departments. It can also aid in creating efficient communication with outside parties such as suppliers and creditors. Choosing The Best Business IT Solutions: Way Forward The recent increase in internet usage and technology demands that every business have an IT department to run smoothly. While there are several IT suppliers to choose from, knowing which supplier is best suited for your company is essential to ensuring that your business gets the best business IT solutions. The first step to ensuring that you get the best IT services is choosing an IT provider that offers services that meet your needs. Some of the ways you can do this include ensuring that they charge affordable prices for their services, offer a wide range of services, are available whenever you need their services, and offer excellent IT services. Getting such a company will ensure that your business’s operations run smoothly and that your productivity increases. Do you have more information to offer about business IT solutions? Please share them in the comments section below. Read Also: 6 Crucial Aspects to Consider Before Starting a Business Why OKRs Help Businesses Grow and Improve Top 10 Best Serial Entrepreneur Of All Time – 2021 Update

Customer Service Gripes Revealed In New Survey

Why Consumers leave Items in the Cart According to the Feefo Study?

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

Some of the best businesses go for the following strategies-

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Why In-Company Training Results in Better Employees

Top 10 Zoho Alternatives in 2020 For Your Business To Adopt

Content Rally

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

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Online Ordering Systems Setting the Trend for Restaurants

How Interviews With Industry Titans Motivate And Elevate Company Teams

Business IT Solutions: Factors To Consider Before You Choose One

Customer Service Gripes Revealed In New Survey

Why Consumers leave Items in the Cart According to the Feefo Study?

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

Some of the best businesses go for the following strategies-

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Share this Article

Why In-Company Training Results in Better Employees

Top 10 Zoho Alternatives in 2020 For Your Business To Adopt

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

Leave a Reply

Popular

Follow Us

Recent

Related