Customer Service Gripes Revealed In New Survey

Published on: 28 November 2020 Last Updated on: 12 September 2024

Are you an eCommerce business looking to address the problem of abandoned carts on your platform?
Do you know how you can ensure that more people close the sales and move cart items into final purchases?
Have you tried using some strategies like offering coupons and discounts to sweeten the deal?

According to a new and very important study made by Feefo, it has been found that there are more than 79% of customers abandoning their carts and not closing purchases on e-commerce platforms. The question, which many eCommerce-based companies are asking is- how can I change this?

In this article, we speak to leading digital marketing specialists and ask them about the various strategies, which can be used to ensure that the items are moved from the cart into the final purchase.

Why Consumers leave Items in the Cart According to the Feefo Study?

The survey is very important to read and understand if you want to improve the sales and revenue generation for your e-commerce business.

According to Feefo, most consumers leave items in the cart because of one specific reason- High Prices! In most cases, the prices displayed on the product pages are exclusive of additional costs like taxes, shipping charges, and in some very weird cases, packaging!

According to the study, it is time for eCommerce businesses to start becoming honest and transparent in showcasing prices to the consumers on the product page itself. This may remove the entire magnet strategy of-

lower pricing,
moving to the cart
seeing the higher pricing
however emotional investments and time
ending up with the purchase

Ecommerce businesses need to realize that digital audiences have started to move beyond just baits and value transparency on digital platforms.

The study pointed out specifically to High Shipping Costs as the primary impediment to abandoned carts. Taxes too are something, which most of us take into consideration. However, additional shipping expenditures are still not acceptable to the vast majority.

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

According to business experts at the best-performing sites, the need of the hour is to help customers at this stage with a small incentive. In other words, customers are already through 80% of the things a business needs to close a sale. At the cart stage, what you need is a small push, which can be offered by brands to the customers.

Not only will this result in the final sales happening, but it will also boost the image of the brand in the eyes of the customer in a positive fashion.

Some of the best businesses go for the following strategies-

Using promotional codes for both new and existing customers.
Taking away the Shipping Charges for customers and showing the discounted price.
Creating personalized packaging and offering incentives to buy.
Having multiple shipping vendors on the business and comparing prices.
Rewarding the customer in other ways (social media shout outs).

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Building a positive brand and making the customer feel special is critical for the success of your e-commerce business. This means that e-commerce businesses need to invest in their communication. In-app messages, email newsletters, WhatsApp communications, etc. are good ways to ensure that you are always having an open channel of communication.

By valuing your existing customers, you will be able to win repeat purchases for your business. Your existing customers can also spread a positive word about your brand to their family and friends, leading to more sales and revenues.

However, taking care of the costs is the number one thing, eCommerce businesses should look to address at all costs. If eCommerce businesses are able to bring their operational costs down, they will be able to further incentivize sales.

You can view the Full Study and Report of the excellent Feefo Study below:

Source: www.feefo.com

How do consumers think and behave across the purchase journey? [Infographic]

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Walmart 101: What Is Walmart Neighborhood Market?

If you have been a loyal customer to Walmart, you must have heard about Walmart neighborhood market. If you are interested to know more about this, you have reached the right place. We all know that platforms like Walmart and Target always try to ensure that they are selling their items at a much cheaper price to the customers. However, it might not be possible all the time, especially in times of inflation. And that is the reason why Walmart came up with the idea of launching their neighborhood markets. Keep on reading this article till the end to learn more about the same… What Is The Walmart Neighborhood Market? Image Source: corporate.walmart.com The multi-billion dollar convenient cum departmental store company Walmart launched its subsidiary the Walmart neighborhood market in the year 1998. They are reportedly about one-fifth the size of the regular Walmart Supercenters and are typically found in urban areas, in contrast to regular Walmart stores. Walmart Neighborhood Markets give a choice to the individual customers who are in need of better assistance and service, local food ingredients, and better food choices. However, what makes them unique is the fact that they compete with Whole Foods Market and Trader Joe's for similar store concepts. In case you are wondering what was the need to launch this section, let me tell you something. The Walmart Neighborhood Market opened to assist provide customers access to more affordable ingredients. The subsidiary is an endeavour to grow and adjust to the expanding demand for superior yet more affordable ingredients. In simpler words, Walmart Neighborhood Markets are the smaller stores that provide to the customers goods that are related to household as well as pharmacy at a much cheaper price. How Is The Walmart Neighborhood Market Different From Other Stores? Image Source: supermarketnews.com You might be wondering how these are different from the ordinary and regular stores. If that is what you are searching for, then I have you covered. “The Markets are like mini Supercenters. The interior of some of the stores is very similar to Wal-Mart's big warehouses, with exposed ceiling beams, wide aisles and fluorescent lighting,” according to Business Insider. The Walmart Neighborhood Markets have a distinct competitive advantage over virtually everyone because the stores offer the same low prices as the massive warehouse stores owned by Walmart, but they are located in much smaller and easier-to-reach locations. These markets put focus on mainly three categories of items— pharmacy, fuel, and grocery. With aisles that are devoted to wines and sections that provide the freshest produce to the users and the customers, the Markets serve everything at a rate that is similar to the stores like Trader Joe’s. When talking about the difference, there is only one that makes the Walmart Neighborhood Markets different from other stores. And it is the fact that these stores are located in many urban and suburban localities. Services At The Walmart Neighborhood Markets Image Source: i.insider.com As I have already mentioned, the Walmart Neighborhood Market is an organization that utilizes a more modest impression, while as yet offering a drug store and family merchandise notwithstanding full-line staple. Neighborhood Market stores are distinguished from the popular Supercenters by the format's distinctive exterior and interior finishes. And when it comes to the services that they provide to the customers, there are plenty of them. Here is a list of the primary services or categories of products that they provide at the Neighborhood Markets: Foods Wine Grocery Pharmacy Gasoline Are They Closing Walmart Neighborhood Markets? Image Source: gannett-cdn.com In the United States, Walmart began closing hundreds of Supercenter and Neighborhood Market locations in the year 2016 alone. The company closed eight additional Neighborhood Market locations in 2019. This gave rise to a question, whether they are closing down the section of the Neighborhood Market or not. With regards to Walmart Area Market, the organization has shared that the specialty store initially presented in 2015 hasn't proceeded as well as they'd trusted. The Walmart Neighborhood Market experiment appears to have not gone as planned, and Walmart is having difficulty determining what customers want. And even though a number of stores were closed in the year 2022, as per reports by the Wall Street Journal, there is no way the Neighborhood Markets are getting closed! Wrapping It Up! Walmart Neighborhood Markets give a choice to the individual customers who are in need of better assistance and service, local food ingredients, and better food choices. However, what makes them unique is the fact that they compete with Whole Foods Market and Trader Joe's for similar store concepts. In case you were searching for information regarding the Walmart Neighborhood Market, I hope that this article has been of help to you. If there are any other queries and queries related to the same, please do not hesitate to let me know. All that you need to do is scroll down till you reach the bottom of the page. And then leave your suggestions and questions in the comment box below. If there are any other stores that you might want to know about, let me know as well. And I will be there to answer them all for you! Read Also: How to Make Your Store Look More Put Together? Getting Help from an E-Commerce Expert to Boost Your Online Store Sales Operating Hours: What Time Does Walmart Customer Service Close And Open?

What Is Employee Leasing? Overview And Explained In 2021

Are you a business startup? Do you know how employee leasing can be beneficial for you and your organizations? Most of the new startup companies are taking help from the employee leasing companies. Not only the start-up companies many more professional organizations are taking the paid services from the employee leasing companies. What Is Employee Leasing? In simple words, employee leasing is lending some employees to other companies. You can address the employee leasing companies as the third-party payroll system. Employee leasing companies are recruiting some of the employees, and they are working on the payroll of these leasing companies, but initially, they are the employees of any different organizations. Are you getting curious about the functionalities of employee leasing companies? So let’s start with the employee leasing company definition. What Is An Employee Leasing Company? Employees leasing companies are transferring the employees from one organization to their own payroll system. Then again, they released them in the organizations as a temporary employee. Leasing companies are looking after all the HR-related jobs of the organizations. Employee leasing companies are one of the efficient HR organizations. If you do not want to recruit a particular c for your farm, then take the employee leasing companies to help. These companies are paying the salaries of these employees. These employee leasing companies are described as professional employee organizations (PEO). Employee leasing is entirely a contractual job. Leased employees are working on behalf of the employee leasing companies. They are not working on the direct payroll system of the organizations. You are getting free from the administrative work’s complexity, but your organization’s work runs smoothly. Now we think you are getting the idea of what employee leasing is. The Benefits Of Employee Leasing The employee leasing companies are one of the best HR management handling companies for the entrepreneur business person. Employee leasing has many advantages. The employee leasing pros and cons are giving you a functional overview of the PEO services. So let’s start with the employee leasing pros. 1. You Do Not Have To Maintain An HR Department Full maintenance of the HR department is getting saved. All the recruiting-related administrative works are also getting saved. The job role of the HR department is quite vast in nature. But you are getting free of this type of complex working process. When you are taking help from professional PEO services, you can focus only on your business. 2. Low Risk One advantage of leasing companies for employees is that you are handling all of your work with very low risk. This means these leased employees are working on the leasing companies payroll. So you do not have to take any headaches about the employee satisfaction and working processes. All the employee management papers and the legal protocols the employee leasing companies maintain everything. So your business is on the low-risk side. You can simply concentrate on your work without taking any headaches about employee dissatisfaction and employee salaries-related issues. 3. Expert Professionals Are Hiring The Employees The professional hirer is hiring the new people for your companies. So you do not have to take any headaches about the employee quality. The leasing companies are always focusing on hiring some extremely professional employees. So do not take any headaches about the employment quality and knowledge. Professional PEO companies are finding new employees based on your requirements, so their technical knowledge is always good. Good technical knowledge is the only requirement when you are on the project deadline. The Disadvantages Of Employee Leasing Not all are good about employee leasing. Along with the employee advantages, many disadvantages are also present in the system. So take a look at the cons of employee leasing. 1. Leasing Cost The PMO is delivering you the workforce but in turn of what? Obviously, the cash. Employee leasing companies are supplying the employees by the return of the high payment. This payment is constant, so you are satisfied with the employee’s work even though you have to pay the employee leasing companies. This cost is one of the biggest drawbacks of the leasing companies. 2. Dependency On Third Party When you are taking continuous help from third-party PEO companies. The dependency of the third party is getting higher. This dependency of the third party is leading you to take more help from the employee leasing companies. And when the PEO companies are seeing how you are developing a dependency on the employee leasing companies, they can increase their fees. 3. Low Employee Commitment When employees are doing the work on the separate companies payroll, the chances of fewer commitments are getting higher. And the employees do not develop any feelings regarding the main company. This is the reason the employee comments are becoming weaker. The leased employees have a very less amount of motivation. Along with the less motivation, most leased employees are waiting to get the next employment opportunity to offer a better salary. When Are You Going To Need Employee Leasing? Employee leasing is a very special type of task. Like the special task, this is not all time required. You only have to do the employee leasing in very specific circumstances. For Startup companies, these PEO services are the most effective. If you are handling diverse products and will handle varieties of opinions, taking help from the employee leasing is very effective. When you are handling one project at a time, PEO services are the best service you can take. Wrapping It Up: Employee leasing is very effective in modern-day business. In the modern business world, employee hiring and firing are widespread. So why you are going to take responsibility for a whole department. Find a good employment leasing company and hand over the employee hiring responsibility. What is your opinion about the PEO services? Do not forget to comment back to us? More Resources: How Many Jobs Are Available In Real Estate Investment Trusts? 2021 How to Download Game Of Thrones Putlocker Online for Free? Is Real Estate Investment Trusts A Good Career Path? REITs Pros And Cons 0123Putlockers And Servers – Watch Movies Online

Benefits of Pay Per Click Services to Your Business

If you want to attract more audience, ad revenue, and gain affiliates to make profits to what you are selling, you need to increase your traffic. If you are a startup or a small business, your advertising budget may be limited. The good news is, using pay per click services from a professional agency can help increase your traffic while balancing your budget. This is because you pay for your digital ads that display on banners, pop-ups, and other online formats only if a user clicks on them. The Benefits of PPC Advertising: Copy-testing solution PPC ads are an excellent way to experiment with various techniques if you are looking to create the best ad copy for different platforms. It is easy to do because you can change your PPC campaigns any time, allowing you to try different copywriting, graphics, colors, headlines, etc. You can test each option for a specific period and review the campaign analytics to find out what works best for you. Polish or change your advertising by using this data. Targeted audience Your PPC ad only shows up when a searcher uses the keyword you have bid on. In other words, an online user who sees your ad means the person is interested in what you are offering. With PPC advertising, you have full control when and when your ads will show up online. This allows you to have better targeting capability and set up your pay per click campaign to attract your target market. So, if your ad is visible to your target market, it increases your chance of acquiring click-throughs and converting them with sales. Increased brand awareness For a small or startup company, other people besides your existing audience may be unfamiliar with your name. For this, many people will not search for you online using your business name. However, they may use related keywords when searching on Google, displaying your ads in their web feeds. Consumers will begin to recognize your name or logo when they constantly see your PPC ads. This will trigger their curiosity to click and take action because they keep seeing you in the search result pages. Grow your traffic fast As you build your search engine optimization and increase your audience, working on your organic traffic often takes time. To obtain a huge amount of traffic, you need to rank in the SERPs. On the other hand, your ads will skyrocket straight away with the help of pay per click services, giving you the amount of traffic you want much faster. You will get clicks through once you set up a PPC campaign, gain more exposure, acquire more business, and rise in the results because of increased traffic. Measurable outcomes Using pay per click gives you easy access to essential data to thoroughly evaluate the results of your marketing strategies. You can determine the number of people who have clicked your PPC ads. This helps you analyze the effectiveness of your campaign when you run your reports. PPC also allows you to keep track of your costs. You can calculate your return on investments and profits from your campaign if you know your advertising spend and the number of clicks you get. All these details can help you decide if you should change or continue certain aspects of your campaign. Why Use a PPC Agency? If you allow the skills and expertise of a PPC team from a reputable agency to handle your campaigns and manage your accounts, you will have some peace of mind as the professionals’ work on your side. Expect them to stay updated with the best PPC practices, keep up with the constant changes to various platforms, and how to optimize your PPC campaigns. These specialists possess the experience and knowledge that are essential to increase the ROI of your business from your ad spend and budget. Also, the best PPC agency knows that it is risky to disregard any data that have key insights regarding the improvement of your business. You do not want someone running an ad campaign for you but not paying attention to their performance. Whether you need to overhaul your existing campaign or need to start from scratch to set up your first campaign, using pay per click services will give you a team that will use an innovative approach to each of your PPC campaigns, making sure you will get the best ROI. You could either have an employee to work on your PPC or take advantage of a professional agency with a team of well-trained and highly experienced specialists who know how to run a wide range of PPC campaigns. Read Also: 8 Reasons Your SEO Campaigns Aren’t Showing the Desired Results Organic Traffic vs. Paid: Where Should You Focus Your Budget?

Customer Service Gripes Revealed In New Survey

Why Consumers leave Items in the Cart According to the Feefo Study?

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

Some of the best businesses go for the following strategies-

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Why In-Company Training Results in Better Employees

Top 10 Zoho Alternatives in 2020 For Your Business To Adopt

Content Rally

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

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Related

Walmart 101: What Is Walmart Neighborhood Market?

What Is Employee Leasing? Overview And Explained In 2021

Benefits of Pay Per Click Services to Your Business

Customer Service Gripes Revealed In New Survey

Why Consumers leave Items in the Cart According to the Feefo Study?

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

Some of the best businesses go for the following strategies-

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Share this Article

Why In-Company Training Results in Better Employees

Top 10 Zoho Alternatives in 2020 For Your Business To Adopt

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

Leave a Reply

Popular

Follow Us

Recent

Related