Customer Service Gripes Revealed In New Survey

Published on: 28 November 2020 Last Updated on: 12 September 2024

Are you an eCommerce business looking to address the problem of abandoned carts on your platform?
Do you know how you can ensure that more people close the sales and move cart items into final purchases?
Have you tried using some strategies like offering coupons and discounts to sweeten the deal?

According to a new and very important study made by Feefo, it has been found that there are more than 79% of customers abandoning their carts and not closing purchases on e-commerce platforms. The question, which many eCommerce-based companies are asking is- how can I change this?

In this article, we speak to leading digital marketing specialists and ask them about the various strategies, which can be used to ensure that the items are moved from the cart into the final purchase.

Why Consumers leave Items in the Cart According to the Feefo Study?

The survey is very important to read and understand if you want to improve the sales and revenue generation for your e-commerce business.

According to Feefo, most consumers leave items in the cart because of one specific reason- High Prices! In most cases, the prices displayed on the product pages are exclusive of additional costs like taxes, shipping charges, and in some very weird cases, packaging!

According to the study, it is time for eCommerce businesses to start becoming honest and transparent in showcasing prices to the consumers on the product page itself. This may remove the entire magnet strategy of-

lower pricing,
moving to the cart
seeing the higher pricing
however emotional investments and time
ending up with the purchase

Ecommerce businesses need to realize that digital audiences have started to move beyond just baits and value transparency on digital platforms.

The study pointed out specifically to High Shipping Costs as the primary impediment to abandoned carts. Taxes too are something, which most of us take into consideration. However, additional shipping expenditures are still not acceptable to the vast majority.

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

According to business experts at the best-performing sites, the need of the hour is to help customers at this stage with a small incentive. In other words, customers are already through 80% of the things a business needs to close a sale. At the cart stage, what you need is a small push, which can be offered by brands to the customers.

Not only will this result in the final sales happening, but it will also boost the image of the brand in the eyes of the customer in a positive fashion.

Some of the best businesses go for the following strategies-

Using promotional codes for both new and existing customers.
Taking away the Shipping Charges for customers and showing the discounted price.
Creating personalized packaging and offering incentives to buy.
Having multiple shipping vendors on the business and comparing prices.
Rewarding the customer in other ways (social media shout outs).

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Building a positive brand and making the customer feel special is critical for the success of your e-commerce business. This means that e-commerce businesses need to invest in their communication. In-app messages, email newsletters, WhatsApp communications, etc. are good ways to ensure that you are always having an open channel of communication.

By valuing your existing customers, you will be able to win repeat purchases for your business. Your existing customers can also spread a positive word about your brand to their family and friends, leading to more sales and revenues.

However, taking care of the costs is the number one thing, eCommerce businesses should look to address at all costs. If eCommerce businesses are able to bring their operational costs down, they will be able to further incentivize sales.

You can view the Full Study and Report of the excellent Feefo Study below:

Source: www.feefo.com

How do consumers think and behave across the purchase journey? [Infographic]

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Business Fences: A Professional Tip To Choose The Right One

In the world of business, fencing has become an indispensable activity. With a plethora of fencing designs and styling options, you might get a little confused. But don’t worry because we have got your back. Seek the help of professionals through this article while opting for the right fence. Choosing the right fence for your business is a crucial decision that can impact the entire company in several ways. A fence serves multiple purposes, such as security, privacy, and aesthetic appeal. To help you make an informed decision, here are some tips to consider when choosing a fence for your business. Signs Your Business Require A Business Fence Whether you have a distribution center or a warehouse, storing your valuable assets is a tough deal outdoors. There is a need to secure them using an electric fence. A property stored outside has a higher better chance of getting noticed by intruders, and it is not good news for your company. Secondly, if you own high-value products. The overall value of the products you own factors into your selection of installing a security fence. Barbed wire, as well as chain links, are efficient solutions when you want to safeguard your valuable products. If you have past experiences of security breaches, then your business needs a fence immediately. Its physical presence will let the intruders stay away from your property. The business fence is an immediate need, irrespective of the reasons for installing them. Make sure to take note of the below tips to get an overall insight into selecting a business fence. Tip to Choose The Right Business Fence Opting for the apt business fences is important because you will not keep changing it time and again. So to help you make an informed decision, we walk you through some important tips. 1. Identify your Needs Among all the factors necessary for selecting a fence, identifying your needs still remains on top. Thus, start by identifying the specific requirements and goals you have when choosing a commercial fence. Determine the primary purpose of the fence. Is it security, privacy, or to enhance the visual appeal of your business? Understanding your needs will help you narrow down the options and make an appropriate choice. Although there are a plethora of options available in the market, filter the ones that suit your needs perfectly. 2. Assess Security Requirements Next on our list is security is often a top concern for businesses. Evaluate the level of security required for your company. If you deal with valuable assets or have sensitive information, consider a high-security fence with features like anti-climbing measures, strong materials, and surveillance compatibility. Many companies nowadays complain about security, and guess what helps them address it? A secure fence. You might ask your contractor to provide you with a fence that meets all your safety requirements. 3. Consider Privacy Needs Depending on the nature of your business, you may require privacy for your employees or customers. Solid panels or vinyl fences can provide excellent privacy while still maintaining an appealing appearance. If privacy isn't a top priority, a wrought iron or chain link fence may be appropriate. 4. Think About Durability and Maintenance Choose a fence material that is durable and requires minimal maintenance as well. Steel, aluminum, and vinyl fences are known for their durability and longevity, making them suitable for businesses. Consider the weather conditions in your area and select a fence material that can withstand harsh weather if necessary. Different fence materials have varying maintenance needs as well. Wooden fences, for example, may require regular staining or painting, while aluminum or vinyl fences generally require minimal upkeep. Consider the time and resources you're willing to allocate to fence maintenance before making your decision. 5. Check Local Regulations Before finalizing your fence selection, research local regulations, zoning laws, and building codes; some areas have restrictions on fence height, materials, and location. Ensure that your chosen fence complies with all relevant regulations to avoid any legal issues. 6. Determine Your Desired Aesthetics The appearance of your business fence can significantly influence the entire image of your company. Select a fence style and color that complements your business's branding and architectural design. A visually appealing fence can enhance the curb appeal and leave a positive impression on both your visitors and clients. 7. Know Your Budget Establish a budget for your fence project and consider the long-term return on investment. While certain ingredients may consist of a higher upfront price, they may need less maintenance. Along with a longer lifespan, resulting in cost savings over time. Balancing quality, durability, and cost is essential when choosing a fence for your business. You cannot choose a fence just because you like it- understanding the budget and working accordingly is the key to staying strong in the game. 8. Seek Professional Advice If you're unsure about the best fence option for your business, don't hesitate to consult with professionals in the field. Fence contractors can offer valuable insights based on their expertise and experience. They can also provide recommendations based on your specific requirements and budget. For professional guidance, you might also search online websites. The Internet is full of scholars handing out their share of opinions on the right fence for your business. Finding the Right Fence for Your Business Choosing the right fence for your business requires careful consideration of your specific needs. Those may include security requirements, aesthetics, budget, and local regulations. By following these tips and conducting thorough research, you can select a fence that not only meets your business requirements but also enhances the overall functionality and appearance of your premises. While it might seem like a tough decision, choosing to fence your business is the smartest thing to decide. So, this was all about the business fence. We hope this article helped you pinpoint the major reasons why a company chooses to fence itself. What are your thoughts on this? Comment below and let us know. Happy reading! Read Also: The Top Reasons Why Your Business Needs a Security Guard The Future Of VoIP Technology And Its Impact On Business Communications Unlocking The Power Of Virtual Data Rooms: How Real Estate Businesses Can Benefit

The Value of Business Systems

Creating a business is always exciting. The challenge of building an organization from the ground up is more than exhilarating. Running the company, however, is another story. It can be a chore (and sometimes, even a big bore), especially when foolproof systems are not in place. So if you're looking to improve your business performance and spend more time outside the office, you need to recognize the value of business systems. What are Business Systems? Business systems are a series of procedures that help employees implement a specific type of service consistently. These systems usually come with business processes, which many know as standard operating procedures. With this series of checklists, the team can follow a work step even without undergoing training. Why Companies Need Business Systems and Processes It goes without saying that these help you effectively manage day-to-day operations. Without this, your company will crumble. Just think of it this way: it's like losing a vital piece of the puzzle when one management worker resigns or calls in sick. That said, the value of these systems are summarized into these five benefits: A Business System Provides Consistency Zak Frazer once said: "The key to success is consistency." With systems and processes, you deliver consistent services to your customers. After all, these procedures and checklists keep your efforts aligned. When you have happy customers, they will keep coming back to your business. You generate the revenue you need because they keep spending money on your services over and over again. Business Systems Improve Service Efficiency Some companies fail to be consistent because they don't have systems and processes to follow. The employees do one thing, while the management does another. So if you don't want to sow some business discord, you need to have a system in place. That way, everybody meets the objective because everyone follows the same written process. Business Systems and Processes are Indispensable Assets Say you want to sell your company's stakes in the future. You have a bigger chance of getting investors if you have a business system in place. It's your way of telling them that you have an established work process, a solid customer base, and a steady stream of sales. Businesses With Systems Scale Faster When you have a system in place, you can focus on other things. You're no longer bound to implementing any one program. Since the business process offers the support you need, you get to work on other strategies instead. So if you want unprecedented business growth, you need to have system resources in place. That way, you can develop other products and services that appeal to other customers. A Business System Can Bring Down Labor Costs While no software can replace the human touch, there are some business operations that systems can efficiently complete. Many of them are mundane and repetitive, which is a waste of money on your part. By giving these non-essential processes to business systems, you can make the most out of your team. For example, you can install software that helps them answer generic queries. That way, your workers can spend more time creating marketing strategies instead. The Different Business Systems You Need to Have in Place As mentioned, systems offer many benefits to businesses. So if you want to be as successful as every other owner, here are the four essential systems you need to have in place: Marketing System Marketing is all about promoting your products. It allows you to have a good flow of leads. With this, you can market your items without putting in a lot of effort. Think of it as a passive way of generating customers for your business. Sales System With marketing systems bringing in leads, it's up to the sales system to nurture them. Such programs make customer follow-up easier. Your employees could work on another strategy since the business systems can do this repetitive thing for them. Fulfillment Systems Now that you have sold your products, you have to make sure that the delivery process is seamless. You can please your customer with fulfillment programs that do everything for you. All you just need to do is wait for them to pick up the parcels at your place! Administration Systems If you've managed several workers, you know how stressful it is to do clerical activities. With administration systems, however, you don't have to worry about this aspect of your business. Such programs can help you with human resource management, customer accounts, and reception. Now, all you need to do is focus on business growth, just like other business owners do! As you see in this article, quality business systems will benefit your organization and help you scale to greater heights. Grow your business right now by setting up these processes as soon as you can. Read Also: Insurance Business: What Startups Need To Know What Are the Alternatives for Small Business Startup Loans? Startup Business Management: How to Effectively Incorporate Use of SEO

Questions to Ask Before a Data Center Relocation

Since many businesses are adopting developments in technology, we’ve seen a spike in the number of companies and organizations that need IT relocation services. Embracing technological innovations and streamlining IT infrastructure go hand-in-hand because you cannot facilitate a proper IT upgrade without the appropriate hardware. Even if you’re not incorporating major technological changes at the moment; your IT environment’s operational lifespan is one that keeps evolving. You’re bound to need a data center migration at some point. How do you get your data from point A to point B without losing, or interfering with anything? This is the question that it all boils down to. You need an IT organization that has the technical know-how to not only secure your data but also help you increase operational efficiency. Embracing new technologies is supposed to make your business more competitive and highly available. What are the Challenges you’re Likely to Face? Since this is a huge undertaking, you should be aware of all the challenges you will encounter. These hurdles will pose a difficulty if you don’t carefully plan for this transition. Moving Workloads Different workloads require different deployment procedures. Some workloads will be best handled with a hybrid IT approach, some work best in the cloud, while others should only be on-premise moves. Migrating Applications You need to have a clear understanding of the applications you’re moving to. This will help you know which applications depend on others and how to ensure this is not interfered with. You need a catalog of all applications and the risks involved in relocating them. Migrating Data and Machines Don’t forget to monitor, support, and manage all your data during the relocation. You will need reliable IT Relocation Services to ensure everything is in order before, during, and after the move. What are the Best Practices for Data Center Relocation? The next question to ask yourself is the best practices you should use for successful data center relocation. This is an overwhelming project, so it’s best to use a tried and tested procedure. Regardless of the reason behind your data move, the right strategy and proper implementation will ensure you reduce your downtime as much as possible. IT teams come in handy because they know what they’re dealing with and how each application should be handled. For a smooth migration, each step should be geared towards avoiding possible hurdles and proceeding with caution. Here is a four-point checklist to help you ensure nothing goes a miss; Identify migration scope What will you be moving to? This is a crucial starting point because it identifies what is in your current IT environment. Before you begin the move, ensure you have an updated checklist of everything that needs to be moved. This will give you an easy time tracking items throughout the relocation process. Assess platform stability How old is your equipment? Is it likely to malfunction in transport? The health and stability of your platform determine the best way to transport the equipment. Define criticality of data Make sure you’re aware of all the data assets in your possession. The last thing you want to happen is to misplace pieces of data during the move. Know your network An in-depth understanding of your network will save you from confusion on the D-day. Even if you want to seek IT relocation services, you must first map out your network. How can you speed up the entire process? Understand that there will be downtime to be caused by migration Before you start the relocation process, understand that your business will suffer significant downtime. Have an accurate estimation of downtime and find ways to minimize it as much as possible. The method you choose for the migration should allow you to set up the new data center in the shortest time possible, without interfering with anything. Establish how best to Accomplish your Move Once you know how much downtime to expect, the next step is to formulate a relocation methodology. Will you adopt a forklift process where one item will be moved at a time, or do you prefer swing migration that requires utmost uptime? The volumes of data you have and the platforms they’re on will be huge determining factors here. Consider a partner Lastly, consider hiring an IT relocation partner to help you with the move. If your company doesn’t have an adequate internal resource for the relocation, this is the best option. Executing a successful data center relocation needs professional expertise you can get when you hire IT relocation services. Choosing a third-party relocation partner takes the pressure off you and your team. The process will be much easier when you’re getting help from experts. Conclusion As an enterprise that needs IT asset relocation, you need to hire specialists with the right strategy to mitigate all risks involved. The consolidation of data centers is a sensitive undertaking that can easily go wrong. A professional will know how to prevent any disruptions before they even happen. Before you start the migration, ensure you understand your network and every application therein to avoid confusion during the relocation. Read Also: Six Steps to a Successful Office Move Important Things to Transport during a Relocation Factors To Consider While Preparing For A Move 7 Helpful Tips During an Emergency Moving Process

Customer Service Gripes Revealed In New Survey

Why Consumers leave Items in the Cart According to the Feefo Study?

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

Some of the best businesses go for the following strategies-

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Why In-Company Training Results in Better Employees

Top 10 Zoho Alternatives in 2020 For Your Business To Adopt

Content Rally

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

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Related

Business Fences: A Professional Tip To Choose The Right One

The Value of Business Systems

Questions to Ask Before a Data Center Relocation

Customer Service Gripes Revealed In New Survey

Why Consumers leave Items in the Cart According to the Feefo Study?

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

Some of the best businesses go for the following strategies-

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Share this Article

Why In-Company Training Results in Better Employees

Top 10 Zoho Alternatives in 2020 For Your Business To Adopt

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

Leave a Reply

Popular

Follow Us

Recent

Related