Customer Service Gripes Revealed In New Survey

Published on: 28 November 2020 Last Updated on: 12 September 2024

Are you an eCommerce business looking to address the problem of abandoned carts on your platform?
Do you know how you can ensure that more people close the sales and move cart items into final purchases?
Have you tried using some strategies like offering coupons and discounts to sweeten the deal?

According to a new and very important study made by Feefo, it has been found that there are more than 79% of customers abandoning their carts and not closing purchases on e-commerce platforms. The question, which many eCommerce-based companies are asking is- how can I change this?

In this article, we speak to leading digital marketing specialists and ask them about the various strategies, which can be used to ensure that the items are moved from the cart into the final purchase.

Why Consumers leave Items in the Cart According to the Feefo Study?

The survey is very important to read and understand if you want to improve the sales and revenue generation for your e-commerce business.

According to Feefo, most consumers leave items in the cart because of one specific reason- High Prices! In most cases, the prices displayed on the product pages are exclusive of additional costs like taxes, shipping charges, and in some very weird cases, packaging!

According to the study, it is time for eCommerce businesses to start becoming honest and transparent in showcasing prices to the consumers on the product page itself. This may remove the entire magnet strategy of-

lower pricing,
moving to the cart
seeing the higher pricing
however emotional investments and time
ending up with the purchase

Ecommerce businesses need to realize that digital audiences have started to move beyond just baits and value transparency on digital platforms.

The study pointed out specifically to High Shipping Costs as the primary impediment to abandoned carts. Taxes too are something, which most of us take into consideration. However, additional shipping expenditures are still not acceptable to the vast majority.

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

According to business experts at the best-performing sites, the need of the hour is to help customers at this stage with a small incentive. In other words, customers are already through 80% of the things a business needs to close a sale. At the cart stage, what you need is a small push, which can be offered by brands to the customers.

Not only will this result in the final sales happening, but it will also boost the image of the brand in the eyes of the customer in a positive fashion.

Some of the best businesses go for the following strategies-

Using promotional codes for both new and existing customers.
Taking away the Shipping Charges for customers and showing the discounted price.
Creating personalized packaging and offering incentives to buy.
Having multiple shipping vendors on the business and comparing prices.
Rewarding the customer in other ways (social media shout outs).

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Building a positive brand and making the customer feel special is critical for the success of your e-commerce business. This means that e-commerce businesses need to invest in their communication. In-app messages, email newsletters, WhatsApp communications, etc. are good ways to ensure that you are always having an open channel of communication.

By valuing your existing customers, you will be able to win repeat purchases for your business. Your existing customers can also spread a positive word about your brand to their family and friends, leading to more sales and revenues.

However, taking care of the costs is the number one thing, eCommerce businesses should look to address at all costs. If eCommerce businesses are able to bring their operational costs down, they will be able to further incentivize sales.

You can view the Full Study and Report of the excellent Feefo Study below:

Source: www.feefo.com

How do consumers think and behave across the purchase journey? [Infographic]

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The Evolution Of Butter Packaging: A Dive Into Modern Machinery

Have you ever paused to consider the journey of a simple butter stick from the dairy farm to your breakfast table? The unsung hero of this journey is the packaging - a critical phase that ensures freshness and quality. In this post, we will slice through the history of butter packaging, spread out the advancements in modern machinery, and churn out insights on how these changes have made buttered toast possible for you every morning. From Hand-Wrapping To Automation: A Brief History Early Beginnings Butter packaging began humbly with tiny, cloth-wrapped pats or rolls, generally handcrafted by local farmers’ wives, transitioning over time to barrels and bulk tubs manufactured in factory creameries. These packaging methods allowed butter to be shipped over increasingly huge distances before reverting back to the separately wrapped sticks we are purchasing today. Packing And Molding By 1870 in California, butter used to travel to market in half-barrels, two-pound rolls, and barrels packaged in boxes. These rolls were molded into a specific size for packaging and shipping. The Transition To Mechanical Packaging The transition to mechanical packaging started around the turn of the 20th century. The invention of machines like the shell carton machine in 1900 by the E. G. Staude Manufacturing Company significantly impacted the packaging of butter, among other products. By 1909, advancements had been made to cut and crease stock from a web at a rate of two hundred box blanks per minute, facilitating the mass production of cartooned butter. Sealing Freshness: Modern Packaging Techniques Vacuum Packaging One of the modern packaging techniques includes vacuum packaging, which has significantly enhanced the shelf life of butter. For instance, the shelf life of a certain type of butter was increased by 30% when packaged using modified techniques. Material Innovations The choice of packaging material has evolved to meet consumer preferences and requirements. Modern packaging utilizes materials that prevent butter from contamination, weight loss, and flavor deterioration, ensuring the product reaches the consumer in perfect condition. Machinery Mastery: The Rise Of High-Speed Packaging High-Speed Packaging Machines Modern butter packaging machines have significantly improved the efficiency and speed of butter packaging. For example, the steps involved in butter packaging, such as container preparation, butter loading, dosing, sealing, and cartoning, are now executed with a high degree of precision and synchronicity through automated machines. Brand Differentiation With the advent of modern machinery, brand owners have leveraged innovative packaging to differentiate their products on retail shelves. Packaging has become an integral part of product marketing and communication, allowing brands to catch the eye of customers at first glance. In each of these transformations, what stands out is the interplay between consumer demands, technological innovations, and the butter industry's response to these elements. The evolution of butter packaging is a testament to the industry's adaptability and the continuous quest for efficiency and consumer satisfaction. Your morning butter toast isn't just a tasty breakfast item; it's a product of years of innovation in packaging technology, brought to you courtesy of modern machinery. Customization Craze: Meeting Consumer Demands Diverse Packaging Styles Modern machinery facilitates a range of packaging styles to cater to diverse market demands. For instance, the packaging of butter in a dish or tub has become a practical choice for consumers, offering easy storage and daily use options. This packaging trend is particularly popular for reduced-fat, spreadable, and healthy (Omega 3) butter options. Consumer Feedback Packaging innovations often emerge by consumer feedback. Brands are increasingly attentive to consumers' preferences regarding packaging, which in turn drives the demand for modern machinery capable of producing diverse packaging styles. Innovative packaging not only serves a functional purpose but also acts as a tool for brand differentiation and marketing communication. Sustainability Shift: Eco-Friendly Packaging Solutions Sustainable Packaging With the growing global emphasis on sustainability, the dairy industry is making strides toward eco-friendly packaging solutions. Modern machinery is being adapted to produce packaging that's not only protective and attractive but also environmentally friendly. Material Innovations The industry is exploring new materials and designs to reduce the environmental impact of butter packaging. This includes the use of recyclable materials, reduced packaging materials, and innovative designs that minimize waste. The Future Buttered Up: What Lies Ahead? Robotics And AI Emerging technologies like robotics and artificial intelligence (AI) might have a brighter future when it comes to revolutionizing butter packaging. These technologies promise to enhance automation, improve efficiency, and meet the growing demands for sustainable and innovative packaging solutions. Consumer-Driven Innovations The evolving consumer preferences will continue to shape packaging trends. With a focus on sustainability, convenience, and brand differentiation, the future holds a realm of possibilities for butter packaging. Conclusion The art of butter packaging has come a long way from simplistic hand-wrapping to the high-speed, eco-friendly packaging solutions we witness today. This evolution not only narrates a tale of technological innovation but reflects the changing tastes and preferences of consumers. With a future geared towards sustainability and efficiency, who knows what delightful packaging innovations await us? Your morning butter toast is not just a tale of culinary delight but a slice of history and a testament to human ingenuity. Now, as you spread that golden goodness on your toast, you carry forward a tradition enriched by modern machinery and a promise of a better, buttered tomorrow. Read Also: Top Ways Video Marketing Will Help Your Business Grow What Is The Future Of Digital Marketing In Regards To Shaping Up Small And Large Businesses? Benefits of Pay Per Click Services to Your Business

Data-Driven Insights And Enhancing Customer Experience

Be it personalized recommendations or easy omnichannel interactions, customers expect only the best of them. Consequently, businesses are turning to data-driven insights to better understand their customers' preferences. Moreover, data-driven insights also help meet evolving expectations and drive the loyalty of the customer. The role of transformational leadership is quite important here. However, in this article, you'll explore the role of transformative data-driven insights in enhancing customer experience and driving business success. In addition, you'll learn about the role of flexible data integration, as well as other factors that can help you meet your customers' needs through data. The Impact Of Data-Driven Insights Data-driven insights provide organizations with valuable intelligence. Moreover, it enables them to tailor products, services, and experiences to meet customers' needs and expectations. However, businesses can understand the patterns, trends, and correlations that reveal valuable insights into customer behavior and preferences with the help of data-driven insights. Additionally, they empower organizations to deliver targeted marketing campaigns that resonate with their audience. Data-driven insights also enable businesses to pinpoint the areas of improvement in the customer journey. Ultimately, this leads to enhanced customer satisfaction and loyalty. Data-driven insights not only help organizations know their customers better but also enable them to understand the pain points of the customers. Moreover, by leveraging data analytics, businesses can identify challenges that come to the organization in a cyclic redundant pattern. Whether it's a complex checkout process, a lack of information on the product, or a slow time of response, data-driven insights can offer the best guidelines on the requirements for improvement. With this knowledge, organizations can also implement targeted initiatives that help streamline processes. On the other hand, it helps improve communication channels and fix issues quickly. As a result, customers experience increased satisfaction, smoother interactions, and stronger loyalty, ultimately driving the growth and success of the business organization. Harnessing Data Integration For Holistic Insights Flexible data integration plays a key role in optimizing and exploiting the full potential of data-driven insights to enrich the customer experience. However, businesses, through data integration from diverse sources, gather data for analysis. This includes CRM systems, e-commerce platforms, social media channels, and customer feedback channels, organizations. Businesses can gain a comprehensive view of their customers' interactions and preferences. Also, flexible data integration allows businesses to aggregate, cleanse, and harmonize data from disparate sources. Ultimately, it helps provide an accurate view of customer data that can help make strategic business decisions and drive personalized customer experiences. Personalization At Scale One of the key benefits of data-driven insights is personalization at scale. By leveraging data and insights from the customers and predictive analytics, businesses can segment their customer base. They tailor offerings and communications to individual preferences and behaviors. From personalized recommendations to targeted email campaigns, personalized experiences help develop deeper connections with customers and drive loyalty and engagement. Moreover, by continuously analyzing customer data and iteratively filtering personalization strategies, businesses can cope with changing customer preferences. Market dynamics help ensure ongoing relevance and effectiveness. Optimizing Customer Journey Mapping Data-driven insights also play an important role in making the best use of the to-end customer journey. This also helps analyze the interaction of the customers at each touchpoint. Furthermore, organizations can identify pain points and other issues that detract from the customer experience. With the help of data analysis, businesses can implement targeted interventions. Also, they can enhance and streamline the customer journey, reduce friction points, and restore loyalty. Moreover, data-driven insights enable organizations to keep track of the impact of these improvements over time. Ultimately, it helps ensure continuous optimization and customer experience refinement. Driving Business Value Through Customer Insights Beyond enhancing customer experience, data-driven insights can also help deliver tangible business value by driving revenue growth. Moreover, it helps increase customer lifetime value. Organizations can identify cross-selling and upselling opportunities by understanding customer preferences and behaviors. Moreover, they can optimize and forecast demand and pricing strategies more accurately. By proactively addressing customer issues and concerns, businesses can reduce churn rates and increase customer retention. Ultimately, data-driven insights enable organizations to exploit customer data and drive business success in today's competitive market landscape. Empowering Customer-Centric Strategies With Data-Driven Insights Data-driven insights have become indispensable tools for businesses seeking to enhance customer experience and drive business success. By leveraging flexible data integration and advanced analytics capabilities, organizations can gain deep insights into customer preferences, behaviors, and needs. It enables them to deliver personalized experiences, optimize the customer journey, and drive tangible business outcomes. As businesses continue to prioritize customer-centric strategies, data-driven insights will play an increasingly pivotal role in shaping the future of customer experience and driving sustainable growth and success. How To Create A Data-Driven Culture By now, you may have an idea of the importance of data in understanding customers and making bold business decisions. However, it is easier said than done. Creating a data-driven ecosystem is indeed the need of the hour. This section discusses some of the steps through which the organization can make the best use of data-driven insights. 1. Data Drivn Culture Must Initiate At The Very Top Of The Hierarchy Organizations that have a strong data-driven culture have management who sets high expectations. They, too, need to be data-based and not impractical. For example, through analyzing data from the last couple of years and the present market scenario, you can set a target of 20% growth in the coming financial year. You are now based on the set target you make decisions and policies. You can not set a target arbitrarily and without research, as it will fail for sure. 2. Select The Metrices With The Care The leadership within an organization needs to pinpoint the right metrics to measure so that it facilitates ushering in the changes within the organization. For example, the leaders of an organization wish to ensure its network works to provide the customer with the highest user satisfaction. However, it extracted quantitative data and statistics on network performance. Hence, by creating metrics on customers' experience, the operators could make quantitative assessments of network upgrades that impact customers. To make it happen, the management has to look at consumption and provenance-related data. 3. Fix The Basic Data-Access Issue With The Ultimate Alacrity By far, one of the most common complaints that we tend to hear is that the organization struggles to extract the most grassroots data. However, the situation sprouts, notwithstanding the democratized ambiance of data transfer. Yes, that is one of the problems. The best business organizations use the simplest strategies to obliterate the logjam. Instead of restraining key data and insights, they engage actively in the democratization of data access. 4. Offering Specialized Training To The Workforce The success of an organization depends quite a lot on using the best data and insights. Moreover, the employees writing the organizations must have adequate knowledge of the data so that they understand where the organization is heading. Therefore, it is essential to train the organization in skill development. For example, coding must emerge as one of the most fundamental aspects of training and development. 5. Use The Analytics To Assist Both The Employees And Customers It is quite easy to forget the potential role of data fluency in making employees happy. However, if you empower the employees to handle data themselves, it enables them to be more proactive within the business. For example, you could automate redundant tasks with the help of Python. However, if the idea of learning new skills is presented before them, they will be proactive about learning the new skills. Read Also: What Is The Pinterest Creator Fund & How Can It Help Your Business? 5 Best Practices To Manage Pharma Business Transport 20 Manufacturing Business Ideas And Insights

Business

5 Simple Steps to a Winning Brand Strategy

Perhaps people's greatest delusion is that a winning brand strategy is all about a stunning logo and a catchline. The truth is that creating a winning strategy is nothing less entailing than growing a child. Just as you would nurture, take care of, and enrich your child, similarly, you have to develop and build every step of your brand strategy. It requires utmost care, consideration, effort, and planning. Keep reading to learn five simple steps that can help you create a winning strategy. With these, you will soon get your brand on its feet and ready to conquer the world. A Brand- What it is One of the essential assets your company will ever own is your brand name. A brand is a name that becomes the identity of your organization. How you market your brand could stand for loyalty, quality, faith, and trust. Your brand is in short, your reputation! Developing Your Brand Strategy- Make it Simple but Impactful Branding is a very extensive process and demands careful planning and time. However, many often underestimate the power of a simple approach in building a strategy that is winning and effective. It all depends on strategic approaches and elements. Here is how: 1. Find Your Market Niche A winning brand strategy is one you develop with a clear idea of your market niche. But finding your niche is not an instantaneous process. You must take time to serve a specific class of audiences with your specialized services. Then you must shortlist where you have performed excellently. Similarly, with products too, you should first focus on those that best cater to your customers' needs. This way, you get the best idea of which products have performed optimally, and therein lay your expertise. The problem with niche-ing down is that many falsely believe that they are under-suing their potentials. But the truth is that when you downsize your niche, you make a strategic and beneficial move in several ways. Here’s how: You are able to stand apart from the competitors who appeal to the same or general audiences You get the golden chance of charging premiums upon offering specialized expertise You minimize wastage of essential resources, including finances You free up more time, energy, and capacity to create the finest experiences, services, and products for your loyal customers In the end, the biggest advantage in specifying your niche is that you do not have to scatter and stretch to be the best for everyone. Instead, you only have to use your resources where they’ll yield and achieve the most. 2. Research Extensively By now, you have surely realized our emphasis on spending time and taking time to build your brand strategy. It is not an instantaneous process: it is a research-based and time-consuming one. The more you spend time researching your brand, the more effective a strategy you will design. Rather than build your strategy in a bubble, take the time to study your competitors and the other ruling businesses. Take time to observe how your audiences are engaging with them and what professional services branding techniques they’re using. Next, DO NOT COPY them. Rather, take your learning of the industry and competitor brands to market position your brand. Design compelling ways to engage with your audiences and draw responses actively from them. Draw inspiration and strategic insights and then unleash your own creativity to set yourself a class apart from the crowd. Come up with products, services, and experiences that you know for sure no other business is offering. And this, you can only deduce and conclude after you have researched thoroughly! 3. Vision and Mission Remember how we said simplicity can be a vital component in helping you build a winning strategy? We stand by this truth. Despite your extensive research, there is no certainty that you will manage to come up with something truly one of its kind or unique. If that was possible, there would be endless unique brands around the world today. The fact is that while uniqueness may not come naturally, playing your cards right in the industry can and should. So even if you have nothing new to offer to the audiences, they're still several ways in which you can stand out and at the top. Do you know how? With your brand messaging! By playing this card right, you can make your brand strategy soar to heights of success. You can take the world’s most popular commercial coffee chains for example. Dunkin Donuts and Starbucks have an unbeatable global reputation, despite the fact that they both sell the same products. But why do they stand out so distinctly in the whole world? Brand messaging my friend, brand messaging. You can make your business stand out by customizing your brand strategy with a winning message. Here’s how to do that: Include personal vision and mission statements Reflect your core values in the message Give a crystal clear description of your unique approach to solving their problem Attract them by promising exquisite experiences 4. Blogging Make blogging a firm part of your brand strategy. In an all-digital age, there’s no understating the power and influence of blogs. It has done many established businesses immeasurable good, starting with increased sales and increased online visibility. Give your business easy identification by producing qualitative, highly informative, and communicative blogs. Let the blogs reflect your company’s unique personality, expertise, and intent in detail. Choose relevant topics and information and make them interesting with images and stats. 5. Be Cohesive Your social media accounts along with your website are the most accessible representatives of your company. To be a distinguished brand, it is important that you maintain a cohesive voice and visuals. Therefore, for a successful brand strategy, it is important that you unify all your existing media platforms into one. From Instagram, Facebook, to Twitter, unite all your social media handles into one voice and identity to ensure customers of your reliability and consistency. Final Thoughts The success of your company largely depends on the success of your brand strategy. A brand starts with an individual, but it ends with the perception that audiences have of that business. By shaping and putting considerable effort into every aspect of your brand strategy, you will positively impact the response and perception of your audience. Read Also: Role of Promotional items in branding 5 Critical Branding Tips to Attract New Clients to Your Auto Parts Shop

Customer Service Gripes Revealed In New Survey

Why Consumers leave Items in the Cart According to the Feefo Study?

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

Some of the best businesses go for the following strategies-

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Why In-Company Training Results in Better Employees

Top 10 Zoho Alternatives in 2020 For Your Business To Adopt

Content Rally

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

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The Evolution Of Butter Packaging: A Dive Into Modern Machinery

Data-Driven Insights And Enhancing Customer Experience

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Customer Service Gripes Revealed In New Survey

Why Consumers leave Items in the Cart According to the Feefo Study?

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

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Why Building Positive Business Relationships matter for Ecommerce Businesses?

Share this Article

Why In-Company Training Results in Better Employees

Top 10 Zoho Alternatives in 2020 For Your Business To Adopt

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

Leave a Reply

Popular

Follow Us

Recent

Related