Customer Service Gripes Revealed In New Survey

Published on: 28 November 2020 Last Updated on: 12 September 2024

Are you an eCommerce business looking to address the problem of abandoned carts on your platform?
Do you know how you can ensure that more people close the sales and move cart items into final purchases?
Have you tried using some strategies like offering coupons and discounts to sweeten the deal?

According to a new and very important study made by Feefo, it has been found that there are more than 79% of customers abandoning their carts and not closing purchases on e-commerce platforms. The question, which many eCommerce-based companies are asking is- how can I change this?

In this article, we speak to leading digital marketing specialists and ask them about the various strategies, which can be used to ensure that the items are moved from the cart into the final purchase.

Why Consumers leave Items in the Cart According to the Feefo Study?

The survey is very important to read and understand if you want to improve the sales and revenue generation for your e-commerce business.

According to Feefo, most consumers leave items in the cart because of one specific reason- High Prices! In most cases, the prices displayed on the product pages are exclusive of additional costs like taxes, shipping charges, and in some very weird cases, packaging!

According to the study, it is time for eCommerce businesses to start becoming honest and transparent in showcasing prices to the consumers on the product page itself. This may remove the entire magnet strategy of-

lower pricing,
moving to the cart
seeing the higher pricing
however emotional investments and time
ending up with the purchase

Ecommerce businesses need to realize that digital audiences have started to move beyond just baits and value transparency on digital platforms.

The study pointed out specifically to High Shipping Costs as the primary impediment to abandoned carts. Taxes too are something, which most of us take into consideration. However, additional shipping expenditures are still not acceptable to the vast majority.

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

According to business experts at the best-performing sites, the need of the hour is to help customers at this stage with a small incentive. In other words, customers are already through 80% of the things a business needs to close a sale. At the cart stage, what you need is a small push, which can be offered by brands to the customers.

Not only will this result in the final sales happening, but it will also boost the image of the brand in the eyes of the customer in a positive fashion.

Some of the best businesses go for the following strategies-

Using promotional codes for both new and existing customers.
Taking away the Shipping Charges for customers and showing the discounted price.
Creating personalized packaging and offering incentives to buy.
Having multiple shipping vendors on the business and comparing prices.
Rewarding the customer in other ways (social media shout outs).

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Building a positive brand and making the customer feel special is critical for the success of your e-commerce business. This means that e-commerce businesses need to invest in their communication. In-app messages, email newsletters, WhatsApp communications, etc. are good ways to ensure that you are always having an open channel of communication.

By valuing your existing customers, you will be able to win repeat purchases for your business. Your existing customers can also spread a positive word about your brand to their family and friends, leading to more sales and revenues.

However, taking care of the costs is the number one thing, eCommerce businesses should look to address at all costs. If eCommerce businesses are able to bring their operational costs down, they will be able to further incentivize sales.

You can view the Full Study and Report of the excellent Feefo Study below:

Source: www.feefo.com

How do consumers think and behave across the purchase journey? [Infographic]

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Social Entrepreneurship – Entrepreneurship Strategies And Many More!

We are living in a world where becoming an entrepreneur is pretty common, and launching your own venture is perhaps more ordinary than we usually assume it to be! So naturally, when concepts of entrepreneurship, investment portfolios, and bootstrapped startups are ruling the business world, it acts as a catalyst for relatively more intrinsic concepts to come up. One such concept is that of social entrepreneurship, something we all must have heard somewhere - from Ted Talks to office meetings, you must have come across this term. Yes, you know what entrepreneurship means or, for that matter, what socials mean. But when the two terms are put together, what does it imply? Keep reading to find out more. What Is Social Entrepreneurship? Let’s Find Out! So what is social entrepreneurship, and who’s a social entrepreneur? Social entrepreneurs are people who pursue novel applications which has the potential for solving problems that are community-based. These individuals are people who want to take the risk and put in the effort for creating the right changes in society through positive initiatives. Social entrepreneurship is based on the idea of finding the road to connecting with the purpose of your life, helping other people find their purpose in life, and ultimately making the right difference in this world. In addition, these entrepreneurs implement several ethical purposes like conscious consumerism, social responsibility in corporates, and impact harvesting. Key Understanding: Social entrepreneurs aim to start businesses for a greater good and not to earn profits. Social entrepreneurs invest in ventures that are often environmental-friendly or philanthropic or even deal with underprivileged communities. Social entrepreneurship is a trend that’s constantly growing, accompanied by SRI (Socially Responsible Investing) and ESG (Environmental Social & Governance Investing). Understanding Social Entrepreneurs: The social entrepreneurship definition points out how social entrepreneurs are not inspired by the whole profit-earning motive of running a business. In fact, these individuals are different from ordinary entrepreneurs who are motivated by profit-earning abilities and have no mandatory intention of leaving a positive impact on the society around them. Notable economist Adam Smith, in his well-known book, The Wealth of Nations, commented, in this context, “It is not from the benevolence of the butcher, the brewer, or the baker that we expect our dinner, but from their regard to their own self-interest.” What Smith wanted to point out was that when people go after their best interests, there is an automatic inclination toward making decisions that usually benefit others. For instance, a florist wants to earn a livelihood for supporting her family. In order to accomplish the same, the florist will produce products that help thousands of people. Read More: How To Become An Entrepreneur? Social Entrepreneurs And Their Goals: Social entrepreneurship seeks to address imbalances such as determining all root causes of major social issues, the social stigmas associated with being part of any community, and the like. The primary goal of social entrepreneurs is to not earn profits. Rather, these entrepreneurs aim towards implementing vast improvements in the society around them. Naturally, social entrepreneurs must be financially savvy for succeeding in their causes. This is where both the ESG and SRI forms of investing make an appearance to save the day. Strategies And Entrepreneurial Ventures: How To Become A Successful Social Entrepreneur? In case you wanted us to define social entrepreneurship, then we are guessing you have understood that part. But what’s the point of finding out the definition if you want to become a social entrepreneur. Moreover, it’s only natural if you are still here, it means that you are curious about the strategies relevant to social entrepreneurship. So without wasting any further time, let’s check out a few effective strategies relevant to social entrepreneurship. Think About The Future Instead Of Being Stuck In The Past The past can be tempting. You can spend days dwelling in the past, reminiscing about social entrepreneurship ideas that made so much sense back. Instead, prioritize the future - become future-oriented in setting your goals. If you are not forward-thinking with your vision, then how will you evolve as an entrepreneur. Secondly, the world we live in is constantly evolving, and if you don’t keep up, how will you make a difference that matters? Be curious and attentive. Observe everything that goes around. Social and creative entrepreneurs are intuitive about future trends and needs. Commit To Making A Difference: The world we live in is always suffering from exploitation and inequality in terms of the availability of opportunities and resources. If you are not committed to making a difference, then are you even doing anything? The whole purpose of social entrepreneurs is to make a difference. These entrepreneurs are always creative in their approach and staunch dedication to creating a positive impact with their work. You May Like To Read This: Small Business Entrepreneurship – Small Business, Strategies And Many More! Did you know that the movement of social entrepreneurship has evolved to include methods and tools for creating an impact and making a difference. If you are interested, then you must check it out. Pursue Opportunities Not Products Or People Peter Drucker is an Austrian-American economist, often known as ‘the father of modern management’ who had pointed out in the past how the catalyst for innovative developments has nothing to do with finding new people or products. Rather, it lies in need to transform the environment. You can either choose to pursue opportunities that matter or run after employees who will bring you profits or, even worse, new products. All the difference lies in your ability to make the right choice. Social entrepreneurship companies around the world followed what Mahatma Gandhi said ages ago, ‘Be the change you want to see in the world.’ You will be able to see and even opt for the opportunities precisely at the right place, only if you want to do so. Frequently Asked Questions (FAQs): 1. What Are The Strategies Of Social Enterprises? The strategies of social enterprises are as follows.1. Focus on the future2. Try to make a difference3. Purse opportunities 2. What Are The 4 Types Of Social Entrepreneurs? The four types of social entrepreneurs are as follows.1. Community Entrepreneur2. Non-Profit Entrepreneur3. Transformational Entrepreneur4. Global Entrepreneur 3. What Are The 5 Strategies Of Entrepreneurs? The 5 strategies of entrepreneurs are as follows.1. Set initial goals2. Create a vision3. Network around4. Keep learning5. Don’t quit 4. What Are The 5 Characteristics Of Social Entrepreneurship? The five characteristics of social entrepreneurship are as follows.1. Deep empathy2. Innovation3. Systemic planning4. Sustainable approach5. Changemakers Logging Out… The world is now filled with social entrepreneurship examples, and if it interests you, then what are you doing, lurking behind blogs, when you can start your venture! Time’s ticking - why wait when you can invest time, money, and efforts in making a difference for a change? Don’t forget to let us know your thoughts on social entrepreneurship in the comments below. Read More: Top 9 Reasons Your Sales Training Isn’t WorkingHow Many Types Of Entrepreneurs Are There In 2022?10 Must Have Marketing Tools To Add In Small Business Growth Strategies!

Creating a Sales Pipeline: Effective Steps To Do So

An effective sales pipeline allows teams to develop and execute strategies that convert prospects to buyers quickly and consistently. Establishing yield probability estimates at each stage helps teams determine monthly or quarterly revenue projections as well as spot bottlenecks in the process. Standardized processes help salespeople collaborate on a common strategy and shorten sales cycles. Defining The Pipeline A sales pipeline is an organized visual representation of your sales process. It not only tracks leads but also prospects from various stages to closing. Often described in terms of horizontal bars or funnels, sales pipelines typically represent various steps within an ideal customer profile (ICP) buying journey. For example, suspect, prospecting, analysis, and negotiating closing. It's crucial that these stages are identified clearly to set expectations among your salespeople. You can visit Clickfunnels to learn more. It is important to visualize the sales process. Beginning The Process Of Creating A Sales Pipeline Establishing your sales pipeline starts with collecting a list of prospective buyers. The latter must meet your company's target audience and ideal customer profile. Additionally, you might need their contact details and other pertinent details. Next, build buyer personas for each prospect. The more in-depth the personas are, the easier it will be to understand their pain points and specific challenges. As a result, you can customize your messaging appropriately. As part of building your pipeline, it can be helpful to develop a forecast based on your average sales cycle. You can also determine the length of each step in your sales process. This will give you a sense of how many leads and revenue are necessary at each pipeline stage, as well as whether your goals can be reached. At times, it's also essential to review your pipeline periodically in order to identify deals that have remained dormant for an extended period. Doing this will prevent your sales pipeline from becoming blocked up with old deals while setting realistic expectations about future performance. Identifying the Stages of the Pipeline When creating a sales pipeline, it is essential that each stage be identified. This will allow you to determine which steps a potential customer needs to go through before becoming ready to purchase and can also assist in tracking metrics like win rate and revenue. Once identified, lead nurture sequences can begin. Prospecting Prospecting is the initial stage in any sales pipeline. This involves identifying and cultivating leads through activities like marketing campaigns, social media engagement, email outreach, or cold calling to identify prospective leads who might be suitable candidates for your products and services. Here, the goal should be to uncover any mutual interests between yourself and a prospect that might indicate compatibility for sales success. One-On-One Meetings Once prospects reach the qualification stage, they're often eager to learn more about your company through an in-person meeting, free trial, or product demo, and can also include sales meetings. This step of your sales pipeline gives your team a crucial chance to differentiate your solution and establish credibility while gathering essential details such as budget and ownership information about each prospect. When selling to businesses, it is vital to fully comprehend their current problems and challenges so you can create an effective business case around how your products or services will address these challenges. Analysis The needs analysis stage of a sales pipeline typically includes meetings with stakeholders, competitor research, and establishing ROI projections, all designed to position your solution as the most cost-effective one on the market while crafting winning proposals. You can visit this site to learn more about ROI. Settling On Terms The final stage of your sales pipeline involves finalizing terms with prospects and preparing to implement your solution. Depending on the size and structure of the deal, this may involve negotiating pricing terms or legal issues as part of this phase. Measuring Your Sales Pipeline Success: Steps That Often Go Unnoticed Just like physical pipelines, pipelines have an endpoint or destination. This point corresponds with company sales goals or revenue targets. Identifying the Prospects A successful sales pipeline begins by creating an in-depth list of potential customers that aligns with the company's ideal customer profiles and target audiences. Additionally, it includes a number of prospects with rough pipeline stages. Therefore, the team is focused on only moving through promising prospects in its sales cycle. The next step is of paramount importance in the sales process. Here, the team analyzes lead scoring to identify hot leads from cold opportunities. Furthermore, it prevents sales reps from spending too much time with those who won't buy or aren't interested. In this step, they also create and foster relationships with prospective customers through scheduled meetings, product or service demos, and price quotes. As prospects progress through your pipeline, some may fall out while others will close. While this is expected, it's essential that you understand why some prospects drop out. For example, if 40% of your prospects drop off between the presentation and proposal stages, this could indicate problems with presentation or pricing that need fixing. Especially if you want to increase the pipeline conversion rate. Identifying any such problems early can help you fix them effectively while improving conversion rates. The Only Drawback… One of the biggest problems in sales pipeline management is when teams try to push deals through without fully comprehending customer needs. As a result, it leads to missed quotas and lost revenue for a company. To combat this problem, having a well-defined sales process with steps necessary for each prospect to become a customer is essential. You can click here: https://www.wikihow.life/Manage-a-Sales-Team to learn more. Set up an ongoing sales review process to ensure everyone stays on track. Sales managers should meet with each rep once a week to review data in their CRM. The latter can be used to monitor how each is performing and compare it with quota goals. Finally, sales managers should ask each rep to quickly summarize each deal. So that they can give feedback or address any potential issues that may have surfaced during that week. Identifying the Opportunities At all stages of the sales pipeline, salespeople need to identify prospects through lead scoring. Hence, this method takes into account each prospect's needs and budget before moving them along to the next stage. Furthermore, leading technology can assist salespeople in prospecting, scoring, qualifying leads, and making sure no opportunities slip through the cracks. Utilizing sales team efficiency tools can increase efficiency and decrease workload. This ultimately frees them up to focus on nurturing relationships with customers instead of data entry or administration tasks. In turn, this can increase retention rates while decreasing customer churn rates. Furthermore, it's key that sales organizations establish clear goals for their sales pipeline on the basis of organizational revenue goals. Moreover, it should have clear communication with sales staff members regularly during performance reviews and regularly tracked via metrics. Conclusion An effective sales pipeline is in constant flux as new opportunities arrive and others move through its stages. Regularly clearing out stalled prospects helps ensure its smooth running. It also provides sales managers with an accurate view of its health. When creating a sales pipeline, it's vital to take into account both potential buyers and their average deal size. This will allow you to assess how many prospects are necessary in each sales stage. The goal is to meet targets and develop monthly or quarterly goals accordingly. Close ratio tracking can also provide valuable insight into the performance of your sales team as well as product value and pricing structure. This metric can assist in measuring how effective your team is in delivering services or selling products to customers. Read Also: Why an Automated Sales CRM Platform is What Your Business Needs Avoiding Sales And Operations Planning Mistakes

Why In-Company Training Results in Better Employees

The world of today is continuously changing. Each new day brings new challenges and new problems. But, it also comes with unique learning opportunities. Just like the trials of modern business never stop; the same goes for education. The need for constant growth never stems, regardless of where you and your team are. If you are working apart, you can find an all-in-one training platform that can help you stay on top of your game. No matter how skilled and educated your employees are, it’s certain that they can benefit from additional in-company training. Here are some of the benefits that training can bring to you and your employees. Improved performance Let’s start with the essential thing - training brings improved performance and workers’ motivation. According to research, trained employees possess more knowledge and expertise than others. In return, this boosts their job performance and general efficiency of the workplace. They become more efficient and confident, which saves you valuable resources in the long run. Boost job satisfaction As stated above, the workplace of today continually comes with new challenges. And, if the workers aren’t able to adequately respond to those challenges, their morale drops. Also, low morale brings low job satisfaction, which brings confidence even further down, and the whole process becomes a self-sustaining vicious circle. Here’s research that proves that training sharpens employees’ hard skills, which improves their morale and job satisfaction. Training prepares employees for more significant responsibilities Training programs can also help prepare employees who are moving into higher roles and taking on more responsibilities in an organization. These programs will help them learn the skills that are needed to function effectively in their new positions. For instance, they may be trained in leadership skills or specific software they will use in their new role. Training saves you money Studies on workforce flow show that it almost takes, on average, roughly eight months for any new hire to reach their full productivity after selecting a new job. During this time, they will not be at the peak of their game, without a solid training program that can fill any knowledge and learning gaps that could be keeping an employee on backfoot. By ensuring that all new employees should have a solid understanding of needed skills and practices sooner rather than later, with the help of proper training you can save a plentiful chunk of money. Less need for supervision If the employees get actual scientific training, the responsibility of guidance is lessened also. Training does not eliminate the need for control, but it reduces the need for detailed and constant care. In turn, this means that the workers become more relaxed and less stressed, which once again means improved productivity and higher worker satisfaction. Training means fewer accidents Like with the previous point, it’s worth remembering that errors are likely to occur if the employees lack the knowledge and skills required to do a particular job. The plentiful trained an employee is, the less are the chances of doing disasters in the job, and the more proficient the employee becomes. With fewer setbacks and errors, the entire workplace becomes more comfortable, and that is one more way the overall confidence improves. It shows employees they are valued Performing training programs in the workplace will help the employees to feel like the company is investing in them. By teaching your employees new skills and techniques, they will become better workers and feel like more fruitful members. This will develop their moral value as well as their workplace capabilities. Training is also directly bound to an employee’s commitment levels. Without signs that you consider their development, some individuals no longer feel connected to their responsibility, either cognitively or emotionally, meaning that most will give the bare-minimum work effort. Quality training directly checks this influence. Training makes it easier to spot valuable workers When an organization requires a brand new set of skills, it tends to face great employment difficulties. Training can be used in locating out the most promising employees in the workforce. It can also help with eliminating the defects in the selection method. It is always a better way to pick and train the employees from within the company rather than seek skilled employees from external sources. Training strengthens adherence to the same standards across the board Every field has its peculiarities and requirements. Most of the time, new hires are not aware of the functioning of the organization. A significant benefit of training employees is that it boosts their attachment with the organization’s quality standards. Simultaneously, it equally strengthens the old workforce’s functioning and abilities, keeping them up to date with potential changes and improvements. It will improve your company’s reputation Research from Gallup notes that sixty-six percent of workers are not satisfied with the level of engagement their workplace provides them. But, if you pay attention to developing your workforce’s skills, expertise, and job satisfaction, people will spread the word. Thus, more competent people will join you. They will enjoy working in an organization where they can learn as well as utilize their abilities to maximize the productivity of the company. Employee training creates opportunities for internal promotions The advantages of training and development for an organization are varied. One of the significant beneficial sides of training is for employers to help and fill internal promotion positions. This is a feasible coast beneficial solution, as well, since hiring new talent is an expensive operation. Plus, your present employees are well informed about the organization's operations and work culture, so they can start working instantly. Conclusion As you have seen, quality training can have a direct positive impact on your bottom line. When your employees are more engaged and productive, profitability will also naturally grow, and by improving recollection rates through training, your company can keep valuable employees by its side. The general conclusion is that each of the benefits of train your employees won’t just only to improve your daily work advancements and put workers in a better situation to succeed; they will be responsible to set profitable outcomes for the newcomers. Training modules provide the benefit of developing a framework for regular work on employees’ strengths and ensure progress and profits. Read Also: What Are the Ways to Prepare a New Employee? How to Create an Effective Company Training Program Possible Reasons Why Your Employees Aren’t Too Productive and What to Do About It

Customer Service Gripes Revealed In New Survey

Why Consumers leave Items in the Cart According to the Feefo Study?

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

Some of the best businesses go for the following strategies-

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Why In-Company Training Results in Better Employees

Top 10 Zoho Alternatives in 2020 For Your Business To Adopt

Content Rally

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

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Related

Social Entrepreneurship – Entrepreneurship Strategies And Many More!

Creating a Sales Pipeline: Effective Steps To Do So

Why In-Company Training Results in Better Employees

Customer Service Gripes Revealed In New Survey

Why Consumers leave Items in the Cart According to the Feefo Study?

How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue?

Some of the best businesses go for the following strategies-

Why Building Positive Business Relationships matter for Ecommerce Businesses?

Share this Article

Why In-Company Training Results in Better Employees

Top 10 Zoho Alternatives in 2020 For Your Business To Adopt

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

Leave a Reply

Popular

Follow Us

Recent

Related