7 Tools Your Business Can Utilize to Simplify the Customer Onboarding

Published on: 20 July 2018 Last Updated on: 10 September 2024

In the current customer-centric business environment, a poor Customer Onboarding experience can easily kill growth prospects and jeopardize the survival of a business. Customer Onboarding helps define the early relationship between clients and businesses.

B2B SaaS enterprises can use Customer Onboarding strategies to gain a competitive market advantage and promote customer service and retention. According to Smartsheet, an effective Customer Onboarding plan requires a proper understanding of customer needs, support analytics, and a statement identifying causes of customer defection or discontent.

Support analytics give business proprietors an intuitive understanding of the customer persona, among other valuable insights. While serving customers, enterprises also need to avoid information overload and underestimating the power of providing basic customer service.

The services should be provided without overpromising something that a business cannot deliver; avoiding the use of complex pricing structures and delaying responses to customer queries. Customer Onboarding is a journey that takes a lot of resources and effort to perfect. According to the Entrepreneur, SaaS-based entities can simply the Customer Onboarding process using the following strategies:

Use personalized welcome greetings and messages – personal attention can make or break the Customer Onboarding campaign. You can start your offline engagement with a greeting or personalized welcome if you are working online. The other strategies include calling the name of the customer or company when communicating and issuing bonus materials like eBooks.

7 Tools Your Business Can Utilize to Simplify the Customer Onboarding:

1. Product demonstration:

If your customers know your product, but do not know how to use it. You need to step up and give a demonstration. This can be done using a short video program that demonstrates how the product works. Alternatively, you can provide a features guide to enlighten your customers.

2. Define your milestones:

You can benchmark the progress the business is making by setting the goals you want your customers to achieve. You must ensure your team fully understands the customer’s objectives and how the service is helping them achieve their goals. You can start by creating a progression checklist highlighting the goals.

3. Submit useful content:

Besides the SaaS product, your content is a very crucial component in the Customer Onboarding equation. The content can help you add value to your product and transform you into a trusted advisor. Remember, good content is one that is realistic, objective, and helps solve customer concerns.

4. Offer assistance:

Customer assistance is best exhibited through customer service. Being an integral component of a business, good customer service can help a business grow its client base, breed satisfaction, and strengthen relationships. The service can be offered using phone, email, and live chat service.

5. Showcase successful examples:

Everybody wants to be associated with success; the same applies to customers. If you are selling a product or service, it is highly advisable to attach success stories to show customers that your product is actually working. The strategy can also go a long way to inspire customers to try your product and positively amplify your brand.

6. Ensure frequent follow-up:

Regular follow-ups are crucial in any marketing campaign because they can help a business retain customers, grow revenue and speak more personally to the customers. Away from the initial pomp and optimism that often characterize the Customer Onboarding process, the latter stages of selling also need to be strengthened to steady the ship all through the process.

7. Looking for Best SaaS Customer Onboarding Experience; Try User IQ’s Platform!

The highly transformative User IQ’s Platform makes it easy to analyze user activity and guide the user to value. For enhanced user adoption, the platform offers boundless customer engagement.

Businesses looking to grow their reach in terms of smart marketing and revenue will be glad to know that the Customer Onboarding process is enhanced with access to in-app creators and personal segmented tutorials. The multifaceted User IQ’s Platform engages seamlessly with other popular platforms such as Salesforce, Gainsight, and Zendesk.

Read Also :

Content Rally

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

View all posts

The Business Networking Benefits of Co-working Spaces

The benefits of co-working are numerous. On top of getting to work in some of the most pristine business districts, such as Pudong in Shanghai, the price tag for co-working spaces is much cheaper than conventional leasing. For the price of leasing a co-working space, you get the advantage of world-class internet services, professional-grade office equipment, and administrative staffing. However, co-working spaces not only promote networking among professionals but in many cases, it is the foundation from which many business connections are made. Because of the organizational format of these offices, professionals find themselves seated among some of the most talented people in a diverse array of industries. Check out Servcorp New Zealand’s co-working spaces at coworking to see one example of the way co-working spaces are laid out. Keep reading to learn more about co-working’s networking advantages and how you can utilize these spaces to develop business relationships. The Business Networking Benefits of Co-working Spaces: Referrals: Depending on the size of the co-working space, you can find so many different industries under one roof. For professionals looking for resources, their co-workers become a vast source of referrals. In the end, these resources can save you time and sometimes money. More importantly, referrals can also be a way for you to get your name out there, build up your business’s reputation, and make money for your venture. Mentors: Networking provides you with another opportunity, one to meet mentors. Again, because the co-working space is one that is comprised of professionals from a diverse array of industries you can instantly meet with experienced professionals who can show you the ropes in your own industries. These professionals can also build the foundation of other business connections within your community. Collaboration Opportunities: Of the many networking benefits of co-working, you have the chance to participate in collaborations. In fact, collaborations spring from daily conversations between professionals, whether they are chatting up their ideas at the hot desk or at any of the numerous events held to promote business. These collaborations can help you grow your business and teach you new ways to manage it. Funding: Every business needs a certain amount of funding. When working alone, finding sources of funding is a little more difficult, especially if you are a new business owner. Another extremely important benefit of networking as a part of a co-working environment is that it can help you meet people who can show you how to fund your project. In fact, your co-workers can probably introduce you to alternative methods of finding funding, negating the need for borrowing to fund the business. Source Of Information: More than just referrals, networking in the co-working space provides you with access to a vast amount of information. Not only are your co-workers a great place to find referrals, but they are also a good source of information regarding an amalgam of topics. In fact, in a typical co-working space, you might find a room full of people with a plethora of educational degrees and work experiences. Networking provides you with the opportunity to meet these talented individuals who can also serve as sources of information. Moral Support: From these co-working opportunities, you get the chance to make friends who can also lend an ear when you need to decompress. Whether it is regarding building a business or you having problems with clients, there is nothing like being able to gripe to someone who truly understands the entire problem. In exchange, your networking buddies can offer you good counselor reassurance that everything is going to be fine, even when the situation looks bleak. Networking In The Co-Working Reality: Networking has always been a part of the business landscape. However, co-working is one of those opportunities that encourages those working in close proximity to get to know their neighbors in both an informal and formal setting. More importantly, this office style that promotes social interaction can be the source of more business for you. Read Also : Wise Words From A Good Businessman To Help You Be One Make Your Business Popular Online “Which Backend Keys Makes Social Networking Sites & Apps Works Smoothly?

How Much Does Hiring A Virtual Assistant Really Cost?

Are you on the lookout for a virtual assistant? Do you know what a virtual assistant is? What kind of work can virtual assistants do? And; Most importantly, do you know how much you should pay one? If you are one of those individuals who is impressed by new technology improving lives, then this article is for you. The human race is moving towards advancement at a rapid pace. Every day, innovations in technology and software are making human existence convenient, efficient and cost-effective. In this article, we talk about ‘Virtual Assistants’, and how in2019, they are going to change lives for the better. With a virtual assistant, you can sit back, relax, and see increased productivity in your business or for your brand. What is a Virtual Assistant? A virtual assistant does all kinds of work for you- finance, tech related, support, follow up, etc. from a remote location. Many brands and business owners hire virtual assistants to ease their workload and help provide better services to clients in various geographical locations around the world. Virtual assistants help you do routine everyday tasks that could help senior management think of doing more important things for the brand. Think of social media postings, or writing Newsletters, or preparing reports. Geographically, or physically, they would not be sitting in your office. However, they will still be a very important part of your business. Virtual assistants are ideal for both start-ups as well as established brands as there are many benefits attached to hiring them. Benefits of Hiring Virtual Assistants: To start with, virtual assistants save a lot of time, money, and effort for your business. Think of all the important things you can do if you do not have to devote your valuable time towards doing everyday routine work. Many experts also save tons of money by hiring virtual assistants. This is not to say that virtual assistants are cheap because they do sub-standard work. No, in fact, it is quite the opposite. Virtual assistants are highly capable, efficient, and add real value to your business. This helps the scalability of your business, and allow your office real estate (office overheads) to be devoted to assets that you would want to prioritize for your business presently. In our experience, we have seen virtual assistants offer better professionalism and are more devoted to their tasks than even regular employees are. Virtual Assistants: The Final Word: Before hiring, a virtual assistant for your business or brand is sure to check the credentials of the people or company that you are outsourcing the work. It would be a good idea to ask them for identification and previous work sample, before signing them. You can either work with an individual virtual assistant or opt for one of the expert virtual assistant companies. You can hire virtual assistants from some big companies who offer these services at reasonable prices. They also provide them with rigorous training and impart professionalism so that they are effective at their work. It is always better to hire virtual assistants through companies, which offer them. You will always be at peace, knowing that you have signed a real and genuine deal, and would not be taken for a ride. Many people, brands, other corporate entities ask us about some of the roles that virtual assistants can fulfill. We respond to them by asking them- what cant virtual assistants do! The key is not to work hard, but work smart. Start doing well for your brand, go out and hire a virtual assistant for your business. Read Also: 7 Ways To Plan A Smooth Business Succession 7 Ways To Hire Seasonal Staff For Your Business What Are The Best Business Opportunities For 2019? 5 Office Organization Tips Every New Business Owners Must Know Balancing The Books With Outsourcing – Virtual Receptionists

How to Pack Clothing Properly for Shipping

If you have a business which is engaged in the shipping of various clothing items, whether you have a small online shop or a retail brick-and-mortar store, you need to know how to pack and ship clothing in the appropriate way. Clothes are some of the most common items shipped today, but not everyone knows how to pack and ship clothes properly. You want your customers to open the parcel and be impressed not just with the clothing itself, but with how it’s packed and presented. But more than this, you want to make sure that the parcel doesn’t get damaged during transport, especially if you are planning to ship it overseas. It’s important to lessen the risk of damage to your parcel so that your customers can receive it in tip-top condition. Here, then, is how to pack clothing for shipping properly. It takes but a few minutes to pack clothing, but it's essential that you know exactly what you are doing and what materials to use. It also pays to be as quick and efficient as possible. The materials you need You don’t need much in terms of packing materials, but you do need the right ones. Most clothes being shipped will be sent in a simple envelope, but sometimes, the clothes can come out wrinkled or crumpled. So aside from making sure you have the right packaging materials (which includes scissors, the envelope or box, and tape), you also have to fold it properly. If you want to be sure that the clothes are packed well and will not be damaged, it's often better to go for white postal boxes which look sleek and simple. There are postal boxes that are specially designed to be easy to use and to offer ample protection for the items inside, and these postal boxes are made in such a way that they already come with tabs which are self-locking, reducing the need for tape. Your step-by-step guide to packing clothing for shipping First, make sure you have ample space in front of you on a flat surface where you can fold the clothing. Never try to roll the piece of clothing up – this will only make it look wrinkled and crumpled, and it doesn't give the right impression. Fold the clothing as neatly as you possibly can and avoid creases. There are various guides that can tell you how to fold specific pieces of clothing, so it pays to educate yourself as well. When you have folded the clothes, make use of some extra wrapping (bubble wrap is often a good choice). This will help you make sure that the clothing will not become water-damaged while it is in transit. Also, see if you can place any additional padding in your box or parcel so that you can further reduce the likelihood of damage to the item. You don’t have to worry about the weight of the bubble wrap or other padded materials you use, as they shouldn’t weigh enough to affect your shipping costs. The next step is to seal the box's lid; this is where those self-locking tabs can really come in handy because you don't have to use tape to seal the box. But here's one more tip for you: avoid attaching the shipping labels after you have already inserted the clothing into the box. The clothing can plump up the parcel, and this can make the shipping label peel off. Simply attach the labels prior to putting the clothes inside the box, so the label is less likely to peel off. Read Also: Ship Packages Often? Why You Need A Courier Broker! Important Things To Consider When Packaging Your Product Simple Packaging: Your Guide To Branded Design

7 Tools Your Business Can Utilize to Simplify the Customer Onboarding