Not all customers are always right

21 September 2017

Why Not All Customers Are Subjects to “Always Right” Position

1909 is the year when one of the most famous phrases of all times ‘The customer is always right’ has appeared. The author, Harry Gordon Selfridge, founder and owner of a department store in London, used this phrase to argue customers into the point that they will be served like kings and employees of the store by the same token promised that they would do all they could to satisfy their customers.

Much water has flowed under the bridges since then, and perhaps it is time to throw discredit on this dictum. Today it is clear that such approach can lead to worse customer service. So if you are a business owner, and do not want to support this ‘customer’s right’ position then rejoice! You are not alone and economists tend to agree with you.

Here are some reasons to support this point of view :

1. Such approach harms the productivity of the staff

The way an employer treats his people is extremely important as thereon hangs their wish to put the best leg forward and bend every effort for company’s success. Many customers when paying for certain service decide that they have a right to abuse workers of the service. And taking their side in the conflict with your employees makes your people vulnerable. Employees need to feel that they are protected and valued, so no tricky customer can spoil your relationship. Of course, one may say that such approach encourages lousy customer service, however, it turns out that if the employer always takes side of the customer, the repercussions are much worse than in the sound solving of the problem.

2. It over complicates work of the staff

Abusive people take this slogan to their advantage demanding additional service that employees should not provide. And due to this slogan workers try to satisfy excessive demands, for the most part neglecting needs of nicer costumers.

3. You can fire a customer, yes

There is no excuse to disrespect and rudeness towards employees of your business and no matter how much money such customer can bring to the company. So when the customer keeps complaining about your service but still uses it, feel free to fire him – save time and nerves, yours and your staff. There is no need to worry as long as your business offers high quality services –you will always have customers.

4. You get better results at work

Treat your people as you wish them to treat your customers. Satisfy all their needs and protect their rights and dignity. And that will motivate your employees to work harder and care about customers. Otherwise, you will show your staff that they are not important for the company and they have to tolerate disrespectful behavior from clients.

5. If the customer is wrong, then your business is better off without him, honestly

There are situations when clients are definitely wrong, for example, when abusing others or infringing on their rights. Providing services to such buyers will result in the rundown of appropriate customers.

As for the companies that offer online writing services like 10 page papers.com, the situation is brighter. Students come for help and they know what they are searching for. For example, if they need custom academic papers, then they place an order at the website and discuss it with the writer. All writers of the service are qualified and eager to help, more than that, after completion of each order students leave feedback for their work, so they are motivated to be customer-friendly.

If there is any problem, the friendly Support team helps to solve the issue and as the company tends to be customer-oriented, members of Support team work 24/7 to be in touch with customers in need. So any client can communicate with the writer or member of the Support team using convenient means of communication and at any time. The support team is always able to get across even with the most carping customer, yet, they also do not tolerate rudeness or abusiveness. Writers there are masters of their craft, their works are highly evaluated by students worldwide so they know their own value. Managers of the service are always ready to hear an appeal if there is something wrong with the order, still, they always make fair verdicts.

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Ariana Smith

I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

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Discover the Gift of Safekeeping: Justin, TX’s Spring RV Storage Bonanza

Nestled in the heart of Texas, Justin, TX, is a town that comes alive with the spirit of spring. From blossoming flowers to the warmth of a community that thrives on togetherness, it's a place where the season's beauty is palpable. Amidst all this vibrant energy, there's a hidden gem that not everyone knows about Justin, TX's RV Storage Bonanza. This post will delve into such Spring RV Storage Bonanza promotions in JustinTX and explore why they're creating a buzz among RV owners in the city. A Spring Oasis for Your Recreational Vehicle Imagine cruising into Justin, TX, with your beloved RV to soak in the vibrant spring atmosphere. The aroma of fresh blooms fills the air, and the town's streets are alive with the season's energy. But where can you safely park your vehicle while you enjoy the springtime festivities? That's where Justin's RV Storage Bonanza comes into play. This service offers recreational vehicle owners the perfect solution for safeguarding their cherished vehicles during spring. With spacious, secure, and well-maintained storage facilities, you can rest assured that your recreational automobile will be in top-notch condition when you return. There is no need to worry about the elements or potential damage while you're out enjoying springtime activities. Unbeatable Promotional Offers The Spring Recreational Vehicle Storage in Justin, TX, isn't just about safekeeping; it's also about value. This season, they've rolled out unbeatable promotional offers that make it an even more attractive proposition for RV owners. These promotions include special discounted rates, complimentary maintenance services, and even free spring-themed RV decorations. By taking advantage of these offers, vehicle owners can enjoy significant cost savings while protecting their RVs from potential hazards. It's like getting a gift of peace of mind and savings. Hassle-Free Convenience One of the standout features of such storage services is its hassle-free convenience. RV owners can easily drop off their vehicles, knowing the process is streamlined and efficient. The knowledgeable and friendly staff are constantly yearning to help, ensuring a smooth and welcoming experience from start to finish. Moreover, such exclusive storage promotions in Justin, TX, show that they understand the value of time, especially during the busy spring season. The services offer flexible access hours, so you can retrieve your vehicle whenever it suits your schedule. Therefore, whether you want to embark on a spontaneous spring road trip or simply need access to your RV during your stay in Justin, convenience is a top priority. Best RV Storage Hacks You Must Know In 2024! Before you go looking for various RV Storage bonanza offers in Justin, Texas, you must learn some essential RV storage hacks. These hacks will save you a lot of money and prevent future damages to your previous RV. Therefore, learn how to do these RV storage hacks first: 1. Remove Food And Debris The first thing that you must ensure is that there are no food and debris inside your RV. Since your RV will be in storage for some time, you must ensure that there are no food particles inside. It’s essential to do so since food debris attracts a lot of dust, mold, ants, cockroaches, and various types of pests. Therefore, before you leave your RV, ensure you clean your interiors thoroughly. Therefore, clean the floors, especially hide parts under the carpet, couch, chairs, and more. 2. Prevent Pests Not only are RVs amazing recreational homes on wheels for you, but they can be the same for various pests and rodents as well. Therefore, to prevent a breeding home invasion by pests inside your RV, here are three tips for you: You can sprinkle Borax around your RV’s perimeter to prevent insects from getting in. Try coating your plumbing and electric lines with dish detergent to prevent rodents (mice, rats, squirrels) from climbing them up and down. If you have a mice invasion inside your RV, try soaking cotton balls with essential soils to keep them at bay. Don’t forget to close all doors and windows! 3. Clean Your RV’s Interiors And Exteriors As mentioned earlier, cleaning the interiors and exteriors of your RV storage is essential. This is because not removing any built-up dust can lead to a build-up of harmful fungi and make it a nesting place for small insects and pests. Therefore, try spraying diluted bleach solution on your floors and inside your refrigerator. This will prevent any form of mold build-up. In addition, you should also wash and wax your RV’s exteriors so that it looks new and shiny, even if it’s quite old. Moreover, you don't have to clean the exterior when you take your RV out of RV storage! 4. Avoid Build-Up Of Moisture Moisture build-up in and around your RV can be detrimental to its condition. Therefore, whenever you are choosing an RV storage solution in Justin, Texas, you must ensure that your RV storage facility is well-maintained and kept dry 24/7. In addition, for more protection, you can install a roof vent that helps the built-up moisture inside to escape, keeping your RV’s interiors warm and cozy. Moreover, you can try keeping gel packs inside that absorb moisture. 5. Detach Your RV Battery Even if you keep your vehicle inside an RV storage, always disconnect its batteries. In case you do not know - your RV will draw power from your battery passively even if it’s not in use. Therefore, disconnect your battery manually so that you have some battery left to use the RV when you take it out of RV storage. 6. Cover All Tires Do you want to see a flat tire when you take your vehicle out of RV storage? Or worse, you see your RV missing because someone else came in and took it out for a ride. Therefore, remember to cover your RV tires before you leave since keeping them static can cause lots of mishaps later on. Conclusion Amid all the springtime excitement, Justin, TX's Recreational Vehicle or RV Storage Bonanza is a unique and valuable offering for RV owners. It provides a safe and secure haven for your vehicle, offers unbeatable promotional deals, and ensures hassle-free convenience. As you immerse yourself in the joys of spring in Justin, you can have peace of mind, knowing that your cherished RV is being cared for. So, whether you're a resident looking to make the most of the spring season or an out-of-town visitor eager to experience the magic of Justin, consider the gift of safekeeping for your automobile. Therefore, discover the Spring RV Storage Bonanza in Justin, TX, and make this season memorable for you and your RV. Read Also: Important Things to Transport during a Relocation The Latest Way of Transportation: Electric Motor Scooters Seven Great Reasons to Use a Car Transportation Company

Using Project Management to Maximize the Holiday Season at Work

Holidays are a stressful time for all of us. You are pushed and pulled to the limits to get everything done before the festivities can begin. This constant stress can push you to the limits at work, especially as you try to juggle multiple tasks before the year comes to a close. Project management is the ideal way to gain control over your work responsibilities. The ability to manage your projects judicially will help you prioritize and complete what needs to be done before the holidays start. No matter what the task is at hand, you can use project management skills to advance the progress at work while reaping the rewards of your time off during the holiday season. Define the Scope of Every Project You Are Handed: For starters, you need to look at the full scope of every project that comes your way now as well as into the future. This means that you have to decide if you have the time or the resources to complete what the project will require. It can be tempting to jump in head first without fully understanding what you are getting yourself into. You need to stop and think before you start and determine if the project is really possible. Saying no to projects that will cause you more headaches than necessary is all right. Don’t beat yourself up over it as you have looked at the full scope of the project at this point and decided that the parameters are beyond your control. Go Digital with Your Business Operations: One of the easiest ways to make your projects go off without a hitch during the holiday season is to adopt a digital system. Papers are messy. They get lost and are no way to operate in this day and age. Take the time to evaluate a platform that will do it all for you. There is a myriad of apps available today that can delegate and prioritize everything that needs to be done each day. These automatic systems will give you the time you need to focus on more pressing tasks and help you to maximize your day without forgetting an important detail or nuance. Utilize Your Team and All of Their Skills: Now that you have a digital system in place and you have defined exactly what needs to be done for an upcoming project, you need to get your team onboard. Assess where each member of your department can help you the most. Utilize their skills to your advantage to get the project done before the holidays hit. You need everyone’s help at this point in the year, and most employees will be grateful to lend the helping hand. Taking on all the responsibilities of the office is not a wise way to manage your time. Get the help you need and do not be afraid to delegate. You too want some time off this holiday season. Create a Plan That Works and Fits Your Timeline: With everyone at the ready to help you with your projects, you need to develop a strong plan that will fit the timeframe you have left for the year. Think about every step of the project and the amount of time it will take to complete it. Can it be done in the time you have available? If you answered with a resounding “yes” you are ready to move forward and commence the project. If you are unsure that it can be done, don’t take the risk. You will only disappoint others and end up with an unsatisfied client. Be upfront about how long a project will take and establish a friendlier timeline that will work for everyone involved in the project. Access the Risk and Execute: By now you are gung-ho on getting your project going, but you need to heed a little caution to make sure that you have thought about all the risks that could potentially occur. You may wind up over budget or exceed the time capacity you have outlined. Think about these considerations before you execute the project, so you are prepared to handle anything that comes your way. With a little bit of patience and some forethought, you can avoid pitfalls that many projects succumb to over the holidays. Knowing in advance what can go wrong will help you ready for any issues that could crop up. When you are sure, you have thought of everything move forward with the project execution. Close Out Your Project Before the End of the Year: Now’s the time to get moving on your project. Time is of the essence, but you have utilized your project management skills to make the most of the time available before the holiday season gets here. Do not stall or procrastinate on your projects as this will only cause you to worry as you try to relax and have some fun over the holiday season. Using these tips can help you close out those pressing projects before the festivities start. You will be able to leave the office behind and find that the project management skills you have put in place now will help you in the coming year. You can make a difference in how you complete your projects and reduce the stress that befalls many during the holidays. So, get moving on your projects now and get ready to enjoy the holidays without work hanging over your head. Read Also: Tips On Project Statement Writing Proper Management Of Tech Debt Is Necessary For Successful Business

10 Waste Management Tips For Every Business

A lot of businesses are aware that they need to take care of their waste, but it can be difficult to get started. Here are 10 tips for managing your business' waste. 1. Start With A Strategy A strategy is a plan for the future. It's the process of defining what you want to achieve and how you'll go about it. For example, if your business is a retail store, you might want to increase sales by 10% over the next year. Then, you'd create an action plan that includes how many new products or services you'll offer and what marketing techniques will be used to attract more customers. You can't just decide on a goal without having some idea of how you're going to get there (and whether or not it's even feasible). When developing your waste management strategy, it's important to consider: Your budget and resources The current state of waste management at your company Potential opportunities and challenges 2. Educate Your Employees About Waste Management Make sure you dispose of your waste correctly. If you are unsure of how to do this, or if you want to find out which method is best for your business, speak with an expert on waste management services on how to; Educate your employees. Teach them how to recycle and dispose of waste properly. Make them aware of what not to put in the garbage, such as old batteries and electronics. 3. Reduce Paper Waste You already know how wasteful paper can be. Use it for something important and the rest of your documents can go the way of digital storage. If you have documents that need to be printed, switch to recycled paper to reduce costs and waste. Then, think about using email instead of printing out emails with attachments or sending faxes to clients. There are also more efficient ways to store your documents than storing them on paper—scanning important files into a cloud-based system is an excellent alternative that will cut down on clutter and save you money! 4. Do A Waste Audit A waste audit can be a great way to get your business on the right track when it comes to reducing and recycling. It's a simple process, but it must be done regularly. You will need to identify what types of waste are being generated by your business, how much of each type is being produced, and where they are going after they have been discarded. The goal should be to understand what types of materials are being thrown away so that you can work with employees or partners to find ways around them (or eliminate them). Outsourcing waste management services is also a great way to save time and money. You can outsource the waste management of your business to a professional company that has experience in this area, or you can hire a colleague who has experience with waste management and ask them if they are willing to help you out. 5. Compromise On Cleaning Products For Waste Management You will find that it is not necessary to use toxic chemicals and harsh cleaning products. Instead, you can opt for environmentally-friendly alternatives that are just as effective in maintaining the cleanliness of your business. For example, if you need a surface cleaner or disinfectant that will keep your office equipment free of germs and bacteria, look for an option that does not contain chlorine bleach (which has been linked to cancer and other health problems). Instead, choose something like "green" cleaners that have been specifically designed to be more environmentally friendly without sacrificing effectiveness. 6. Get Creative With Containers As you are trying to figure out how to dispose of your business’s waste, it is important to keep in mind that the most important thing is not what kind of container you use, but rather how easy it will be for your employees to carry around your business’s waste. If you have a lot of waste and it is going to be hard for employees to carry around containers full of garbage, then there are many more eco-friendly options available for businesses like yours than if there was just one kind of container at hand. Another thing worth considering when choosing which type of receptacle or bin will work best for storing all that trash is whether or not reusable materials would work better than disposable ones. For example: If possible (and legal), consider using traditional wooden crates instead of plastic ones because they are reusable and biodegradable! This can also help save money since these types 7. Rethink Your Water System In addition to recycling and reusing, you can also start thinking about your water system. The average American household uses 300 gallons of water per day. That’s a lot! Fortunately, there are several ways you can reduce your water use and help the environment in the process: More efficient use of fixtures. These include solid-surface counters, low-flow showerheads, and faucet aerators. Install rainwater harvesting systems on roofs of commercial buildings or at home (if possible). Rainwater is collected for future use as drinking water, lawn irrigation, or toilet flushing. Use greywater systems in homes where it is allowed by law; these systems recycle wastewater from sinks and showers for irrigation purposes. Get a meter installed on your building's existing plumbing system so you know how much water you're using on an ongoing basis. 8. Recycle Your Electronics Recycle your electronics. Electronic waste is a growing problem, and not only because it contains toxic materials that can harm our environment. The oil and other materials used to make electronic devices are becoming increasingly scarce, which means that recycling electronics is good for the planet. You should always recycle old cell phones or computers at an e-waste recycling center—if you throw them away, they could end up in landfills where they will take years to decompose and release harmful chemicals into the earth's soil and water supply. 9. Consider Food Waste Food waste is a major problem for all businesses, particularly the hospitality and food service industry. Estimates show that the average hotel loses 18% of its room nights due to guests not showing up; this means they're paying for rooms they aren't using—and that's on top of the cost of cleaning and preparing those rooms (which can range from $10–$100 per night). According to an expert in waste oil disposal in Liverpool, buffet restaurants often lose between 30% and 50% of their prepared food due to spoilage or over-ordering. Your company may also be losing money by taking care of its garbage cans improperly: if staff members don't line them with bags or otherwise protect them from water damage, you could end up having to buy new ones every few weeks at a cost that would add up quickly over time! 10. Beware Of Hazardous Waste Hazardous waste is a particular kind of waste that has special disposal requirements. It’s important to know what hazardous waste is and how to identify it because if you don’t dispose of your hazardous waste properly with toxic waste collection services, it can be costly and even dangerous for the environment. Hazardous wastes are those that meet any of these descriptions: Corrosives: substances that burn or destroy living tissue on contact with skin or eyes, like sulfuric acid (pH 1) and sodium hydroxide (pH 14) Ignitable: easily ignited by heat, flame, sparks, or another source at room temperature; includes liquids with flashpoints below 60° F/16° C and solids such as coal dust in air-contaminated dust with ignition temperatures below 130° F/54° C Conclusion - Waste Management Tips So, there you have it! A few simple steps can make a big difference to your business. We know that waste management is not always at the top of everyone’s priority list when they run their business, but it should be. The good news is that our tips will not only help with your waste but also save you money in other areas too! Read Also: Basic Small Business Tips for Noobs Who Want to Start a Venture How A Business Loan Helps Business People In 2023 How To Market A Small Business In A Big City

Not all customers are always right

Why Not All Customers Are Subjects to “Always Right” Position

Here are some reasons to support this point of view :