How to Protect Your Business from Downtime


14 November 2018


Business Downtime

One of the costliest experiences your business can face is network downtime. It can result in tremendous loss of profit if contracts are not fulfilled or services are not provided simply because you cannot access the relevant information you need.

While there are many advantages to moving to a cloud network, there are also some things that can go wrong. As with any business practice, it is important to plan for what can go wrong and protect yourself when this happens.

Expect the Unexpected:

Downtime can occur at any point with little notice. When this happens, it can fully interrupt your daily business plan and can leave you spinning and looking for something to do until you can get online.

To minimize the loss in this time, it is imperative that you develop a full continuity plan to be utilized in the event of downtime. You may also need to check any service level agreements (or SLAs) that you may have with a third party to make sure that you are protected from any action from then during downtime.

Appreciate That It Might Sometimes Be You:

These frustrating periods of downtime are not always caused by the cloud provider. Sometimes it might be as simple as a dodgy script or piece of code causing your cloud to go down. In this scenario, the onus is on you to fix it and not upon the cloud provider since the problem originated from you.

Check everything frequently to ensure that you are completing things to the best of your ability. Any coding needs to be properly checked before it goes live on the site and bugs need to be found and fixed as quickly as possible. If you are introducing something from a third-party developer, make sure that is from a reputable source so that it does not damage any of the structure that you have worked so hard to build. Do not add anything to your cloud unless you know exactly what it is and where it has come from.

Use a Multi-Cloud Structure:

By using a multi-cloud structure which operates across different accessibility zones, you are decreasing the likelihood of your business being completely cut off from its work. This may not eliminate your downtime risk but it can certainly help to minimize it.

Check that the individual cloud providers you are using for your hybrid structure aren’t using the same data centre and the same resources. If this is the case, having a multi-cloud structure for the purpose of reducing downtime is completely redundant.

Prepare for Recovery:

Sudden downtime can result in some awful loss of data and projects if you are not careful. Sometimes, this loss can occur even if you follow the best online practices. To best recover from downtime and data loss, you will need to use some proactive measures and potentially contact an expert to help.

Disaster Recover as a Service (or DRaaS) is a service which can be implemented as part of your overall cloud package from the right provider. Along with other services like infrastructure or software, many should be able to offer disaster recovery. Find out more about DRaaS from; these experts know all about it.

Downtime may seem like a scary prospect which can seriously affect your performance depending on how you handle it. Like many aspects of business, you will be able to weather even periods of unexpected downtime if you have a proactive business plan in place. Be sensible, and you will be able to protect your company properly no matter what is thrown at it.

Read More: 

  1. 5Tricks for Using Twitter to Grow Your Business.
  2. The Top Reasons Why Your Business Needs a Security Guard.
  3. Thinking of becoming an entrepreneur? What is the cost to start a business?

I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

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company’s customers are content

Tips for ensuring your company’s customers are content with its content

Ensuring customer satisfaction is high is one of the most important parts of the business. Without customers being content, there will be little customer retention, and this can impact customer acquisition. Here are a few tips for ensuring that your company’s customers are content with your content. 1. It starts before the sale To ensure your customers are satisfied with your products, it starts before the sale. When you list your products online, make sure that everything is listed properly, and all of the information is up to date and accurate. This can go a long way to ensuring your customers choose the right product for their needs 2. Invest some time in your customer service team Similarly, the quality of your customer service can help a lot too. When a customer service team is properly staffed and trained to high quality, this will increase customer confidence in the company. It will also increase customer satisfaction and allow them to make a more informed decision before they even purchase anything. It also allows you to deliver a more personalized and bespoke service. Without your customers, you wouldn’t have a business, so make sure to make them feel special for supporting you. Be available to answer any questions and also acknowledge their needs, personalizing the service that you can give them. 3. Quality control When it comes to the actual products, regularly undergo quality control assessments. This will ensure that if there ever is a problem it will be picked up and rectified as soon as possible. By doing so, there will be less of a negative impact on customer contentment. 4. Use quality packaging It can be easy to overlook your product's packaging in favor of what’s inside. However, the packaging is more important than you might think. In fact, global packaging demand has risen over the past few years. The packaging is the first thing that your customers will see, and what they might make their first impressions on. This is why it is important to choose a quality packaging solution, like those from Duplo International. If your packaging is eye-catching, has a nice feel to it, and is clearly of high quality, customers are more likely to choose your product and be satisfied by its contents. 5. What does the customer want? To make sure that your customers continue to be content with your product or service, regularly compare what you are producing against market research of what your customer base wants. This will make sure that you identify any weaknesses or areas of potential development. 6. Ask for feedback and implement it Arguably the most important tip for ensuring your customers are content with your content is to just ask them their opinion! Whether you ask them to fill in a quick survey or put out a call for product development feedback, embrace your customer’s feedback and implement your findings. If you follow these ideas, your customers will stay content with your company’s products and services. Read Also: Online Marketing: Selling Your Product And Services Tips on How to Create Repeat Customers Not all customers are always right


7 Ways To Communicate With Customers In A Better Way!

When it comes to earning references and retaining the client, effective communication is key. It's about building and nurturing the personal and professional relationship to help gain loyalty- leading to repeat clients, good referrals, and positive word of mouth. However, on the flip side, ineffective communication can evoke frustration, dissatisfaction, and can decline sales.  And in the age of digitization, negative reviews and communication can hamper business image. Irrespective of the medium you communicate with clients, here are some effective ways that help you communicate with clients: 7 Ways To Communicate With Customers In A Better Way: 1. Set Business Rules: Whether you run a small company or it’s a large organization, set specific guidelines on how your employees should react to clients. Whether it's on a voice call, video conversation, or through text messaging services like Quiq, it is important to communicate effectively. You can also provide training for your employees to prepare them for meetings. Also, have an effective and simple process of managing client communications. 2. Minimize Wait Times: Whether it's about reverting on the phone, mail, or sending a text message, making customers wait can make them feel frustrated. In fact, as per stats, a slow revert is found to be one of the top reasons for frustration among customer support. So, instead of getting things manually, have an automated system that will help route calls to the support representatives. Some apps also offer the capability of informing customers about the expected wait times. 3. Make Things Less Frustrated: Having the right tools will help increase client productivity and make things less frustrated. Let's say, if someone contact to ask about any issues, your team should be quick in pulling up previous records to minimize wait time. Also, your team should have the client’s records so that they would know about their purchase history and other interactions with the team. To minimize this, including live chat with customer relationship management tools. 4. When Doing In-Person Meetings, Do Your Homework: When getting ready to meet new clients, make sure you do your homework. If you are dealing with a new client, research about the client and their needs. However, if it’s a longer-lasting client, review its work task and discuss it with the team. No matter what you do, how you schedule your meeting, make sure to give yourself enough time to get things done beforehand. 5. Conclude Your Meetings Effectively: Conclusions are as important as the first impression, so make sure you do that effectively. Too often, when dealing with many clients, employees or representatives run in a hurry to attend the next person. However, this can ruin the overall experience and can affect overall sales. So, make sure representatives make effective communication and also send them to a nice conclusion. Just make sure your client is happy on the other side of the conversation. 6. Stay Relevant To The Preparation: Apart from the preparation, you are doing to understand your client, make sure you have good knowledge of what you are going to discuss and what your business is offering. Just be familiar with the company’s services, the price you are offering, and the overall time you will take to deliver things to the client. Also, be soft-spoken and humble when delineating the policies and services to the clients. Additionally, anything that you can't keep in mind should be written down. If there are confusing stats,  make a presentation to let clients understand what you are delivering. 7. Ask For Feedback: You will not improve if you will not get feedback. So, ask your clients how they rate communications and interaction with the employees. Additionally, if you are running a large business, prepare a questionnaire, or have someone to prepare follow-ups. Irrespective of the mode of communication you use, just make sure that your clients get quality. After all,  your clients are paying you for the services and effective communication comes along with it! Read Also: 7 Ways Technology Can Help In Customer Management And Sales How Portal Software Improves Communication Between Board Members 3 Ways To Boost Employee Engagement In Your Business 5 Ways Construction Businesses Can Gain New Clients

3. Create Storage Areas:

6 Types of Equipment You Need in Your Warehouse

Focus on material handling if you want to concentrate on one idea to maximize warehouse efficiency, raise staff morale, and protect jobs all at the same time. There are a lot of moving parts in a factory. Quite literally. It's for this reason that sloppy material handling has far-reaching implications. It has an effect on production flow, employee safety, and employee morale, for better or worse. Understanding material handling systems and enforcing best practices, on the other hand, will dramatically increase the efficiency of your warehouse. In warehouses, assembly facilities, and distribution centers, material processing has a significant effect on productivity. An unreliable facility leads to mistakes and delays, eroding consumer satisfaction and making it easier for the competitors to steal your customers. Here are some tips to keep your warehouse running smoothly and efficiently. 1. Have a Command Center: Some warehouses can be a hodgepodge of conveyors, racking, and forklifts. To manage these moving parts, you will need to establish a command center. Having a central location or factory office will make it easy for managers and overseers to direct operations and will give workers a place to go to ask questions. This office can be located directly on the floor and should be enclosed to help block out the noise of the factory or warehouse floor. 2. Buy Forklifts: Any efficient warehouse dealing in a large volume of products, either big or small, will need at least one well-maintained forklift. Electric forklifts provide quiet, efficient, and exhaust-free service. You don't have to worry about the safety hazards of propane or gas when you have an electric forklift either. If your warehouse is tight on space, consider utilizing a stand-on forklift. Whichever you choose, make sure all employees are thoroughly trained on that specific machine. Also, you will need to keep detailed service and pre-use check logs for safety. 3. Create Storage Areas: You build storage units that are suitable for your warehouse in the same way that you choose storage units for various rooms in your home. The type, size, and position of your storage racks, bins, and shelves will be determined by the nature of your company. Let the warehouse room work for you rather than against you. Everything in your warehouse should be labeled for quality, communication, and protection. This also includes workspaces, safety risks, aisles, shelves, and products all need to be numbered. Forklifts, clearance heights, and capacity warnings, in particular, must include safety signs. 4. Use Automated Tools: Increasing the inventory of automated tools, such as those described in the engineering systems category improves material handling and performance. For example, if your company deals with a large number of products and has limited space, an automated storage and retrieval system (AS/RS) could be beneficial. This computer-controlled device stores and retrieves merchandise from pre-determined warehouse locations automatically. 5. Use Scanners: RFID scanners have a number of advantages over conventional barcode scanners. RFID scanners, unlike barcode scanners, do not require line-of-sight access, reducing the amount of material handling. Furthermore, RFID scanners can detect inventory from a distance of up to 40 feet for a fixed reader, 20 feet for a handheld reader, and over 100 feet for an active UHF RFID device. RFID scanners allow warehouses to collect more data about their activities, paving the way for more material handling improvements. 6. Implement a Warehouse Management System: A warehouse management system provides you with insight into your entire warehouse process. Although a WMS has numerous advantages, it is particularly useful in material handling because of the use of advance ship notices. When a warehouse receives an ASN, it is notified that shipments are on their way, allowing them to prepare ahead by scheduling workers and freeing up equipment. A warehouse can be a complex place with many moving parts. Having the right tools and equipment for your business can help keep your warehouse running smoothly and efficiently. Read Also: Best Essential Tips While Renting a Warehouse in Mumbai Best Uses for Stainless Steel in Construction Maintaining Productivity: The Basics of Industrial Safety