Oh, Crop! Killer E-commerce Mistakes You Need to Conquer

Published on: 10 August 2017 Last Updated on: 11 September 2024

One of the most lucrative and fast-growing industries is the e-commerce industry. It has risen in popularity over the years due to the convenience and accessibility it provides for the consumers, and even for the sellers themselves.

A lot of people have been trying to start their businesses from home, yet they don’t know where to start, and they have no idea about the wide variety of industries they can invest in or the right tools they should use.

Aside from knowing what to do with your new venture, you also need to know the common mistakes and blunders you can commit. Lapses, no matter how small, can be highly detrimental to your business. But as worrying as it all sounds, don’t worry.

You can learn how to spot, avoid, and remedy these mistakes with this simple guide. Without further ado, here are five mistakes you need to avoid to keep your e-commerce business bug-free and in full swing.

Mistake #1: Forgetting Your Market

One of the biggest and most common mistakes online entrepreneurs make is forgetting what their market looks like or who their target audience is. Aside from spending most of your time and effort in honing the perfect product, without actually creating a need for your customers, you also have to know your customer demographic.

Wouldn’t it be ideal to have customers before creating a product, rather than having a product beforehand and then looking for clients? All of your efforts will be rendered fruitless. Know how to target your audience or your buyer persona. A buyer persona is a representation of your customer’s demographics, such as age, gender, profession, and social status.

To paint you a clearer picture, if you’re a designer in the print industry, you need to know your target audience before you begin selling. You won’t sell cheap business cards to upper-class professionals looking to spruce up their portfolios just as you wouldn’t sell overly-priced prints for low-quality products.

Mistake #2: Lack of Social Media Presence

The regular person owns at least five social media accounts. And on average, we spend about an hour and 40 minutes browsing these sites. Can you believe that the number of online shoppers in the United States alone will reach 224 million in 2019! Numbers aside, the stats are telling us to leverage social media in getting our brand out there.

Say hi to social media. Brands are using social media marketing for some highly useful and practical reasons. Some even devise different loyalty program for their avid followers on social media channels. Some of these are because it provides:

Low-cost solution. Social media platforms are an excellent way to get bang for your buck advertising and brand exposure.
Customization. From Facebook Insights to Google Analytics, you can customize your pages to your heart’s content and receive detailed reports on your customers’ demographics and browsing behaviors.
Excellent customer service platform. According to a recent study by Venturebeat, 51 percent of the respondents say businesses need to be available around the clock. If e-commerce brands are now adopting customer service chatbots with 24/7 messaging services, so should you.

If you’re still not convinced, you can think of your social media accounts as your company’s very own affordable business cards, showcasing your brand and the services you offer virtually.

Mistake #3: Neglecting Mobile Optimization

Mobile is everywhere, and the world is accessing the internet through their smartphones. With 80 percent of internet users owning a smartphone, failing to recognize the need for mobile optimization, could mean losing half of your potential e-commerce market. Poor user experience can negatively impact your conversion rates.

If you shift your focus on creating the ideal mobile user experience for your customers, you can increase your brand reputation and customer retention, and avoid losing 61 percent of your clients due to the poor website experience.

As an internet-based entrepreneur, use whatever tools you have at your disposal to provide an optimized user browsing and shopping experience. Bank on your best assets and give yourself an advantage over your industry rivals.

Mistake #4: Faulty Shipping Flexibility

When you first decided to run an e-commerce business, I’m guessing you did for the flexibility it gave you in doing your daily tasks. You didn’t have to meet people face to face, and you could make your timetable to suit your needs. You can now do all of your work at home, and nobody would have to see you in sweatpants.

The same principle goes for your consumers. All customers like to have options, especially when it comes to shipping. According to research, only 1 in 4 online shoppers complete a purchase? 44 percent of cart abandonment cases are due to high shipping costs, and a whopping 93 percent of online shoppers say they’ll buy more if they got free shipping.

Free shipping can increase sales and improve customer loyalty. According to a study from E-tailing, 73 percent of purchasers consider unconditional free shipping as a decisive factor in shopping online. But like all other business aspects, weigh the pros and cons of your business before making a decision.

Mistake #5: Failing to Measure Performance

If you want to succeed in the competitive world of e-commerce, you need to know how to gauge and evaluate your performance. Take note of your business habits, particularly regarding expenses and marketing. Use your business plan as a roadmap to help you steer your way throughout your business venture.

Check your statistics regularly. Update your ledger and see if your business is thriving or failing. Look at your consumer insights and keep up with the masses’ latest trends. Be as specific as you can with your data. Don’t inflate your figures and understand the areas you lack to improve them further.

By monitoring your performance, you are helping your business achieve greater heights compared to passive management. And the good news is, there’s always room for improvement, be it for you or your business.

Takeaway

As John Sagel said, “What we do know now is that the ‘E’ in e-commerce doesn’t stand for ‘easy.’ Opening an e-commerce business can be overwhelming and nerve-wracking, but it can also be a highly worthwhile and profitable venture.

There is no guarantee of overnight success. However, you can set yourself up for the best chance at succeeding. To do so, grasp the basics, learn from seasoned entrepreneurs, and watch out for their mistakes to avoid committing them yourself.

Abdul Aziz Mondol

Abdul Aziz Mondol is a professional blogger who is having a colossal interest in writing blogs and other jones of calligraphies. In terms of his professional commitments, he loves to share content related to business, finance, technology, and the gaming niche.

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Types Of Objections In Sales And How To Overcome Them With An Email Delivery Test?

What Is A Sales Objection Is there a sales objection definition in the first place? We don’t think so. Objections in sales are a common thing. Resistance or questions from the client does not mean that you or your manager are not working well. In contrast, top sellers close the deals after handling 5-6 objections. Dealing with objections occurs at any stage of negotiations. That's how people are. Everyone has a fear of the unknown. Guarantees, price, quality, and the result they will receive at the end are important to any client. The client wants to buy a solution to his problem, for example, an email delivery test or the satisfaction of any other need. Your task as a seller is to become a trusted person. They have to trust you to buy something from you. If you buy any product in a store, the reputation of the brand is important to you, you need trust in them, quality, price, and hundreds of other details. What Is Objection Handling? Let's start with the fact that this is a rather complicated process in which the experience and skills of your seller are very important, even if it is an email correspondence in which a regular email spam test will come in handy. In the case of a problem or unsure customer, it depends on you whether you can sell a certain product. We will give examples of good objection handling in such cases: 1. Turning an objection into a plus. The buyer's complaint may, in essence, be transformed into a question and addressed in a way that is advantageous to you. For instance, "Why is it taking so long for the SendGrid sender authentication? This process was created specifically based on feedback from our customers. Such requirements give you a much better quality of work in the future, and we only want the best result for you, that's why we have to wait.". 2. Mitigation of objection. The ability to concede to the client with little concern is essential. For instance, "Good question! These rumors have been spread before, but they are untrue. In fact, Folderly software is quite high quality and will last you for a very long time." 3. Comparison of similar products. Give the customer the chance to compare this product to others if they start to protest. Give them a chance to do the research or yourself. The only problem is: are you sure your product is the best out there? Why Does The Proper Handling Of Email Spam Test Matter? If the buyer is not sure about the purchase, you cannot leave him to his own devices and let him choose the product by himself. Moreover, this is your job! If you give the buyer too much freedom of choice, it can be considered that you do not care about your customers. If the buyer is unsure about the purchase but asks questions, this is even better than the previous example. With an email spam test, you’ll know what your customer needs and deliver it right to their computer! ! This is the kind of buyer who will ask you a hundred questions but only once. Usually, this type has a very high return rate. This is simply due to the fact that they have already done their research, asked you all the questions they were interested in, and they only have years to use the product, which they already know everything about. Do not scare away your buyer with your annoying email - the email spam test will help you with this, which will check how relevant your email is to your situation. Primary Types Of Objections To Distinguish Between: We researched the sales of the email delivery product Folderly and got the top three of the most popular types of objections: 1. Objections and queries that are not that important For example, "I need a more elegant color than this red." Such inquiries are meant to trap the seller in an argument. It is vital to move the conversation in this situation fluidly in a different direction. The staff is required to answer this question, but only briefly if the customer keeps asking it. After that, customers often stop grumbling and start a productive conversation. You can run a mail test for your workers for them to get the skills of talking to difficult customers via email. 2. Objections are based on the terrible experiences of friends It is crucial for the consumer to verify whether friends who warned them about the downsides of this product were telling the truth. If this is the case, you should learn how to use the disadvantages to your advantage. 3. Hopeless objections are one of the most complicated sales objection definitions For instance, "I recently purchased such goods," or "I don't wish to purchase anything at this time." In this case, we can only briefly discuss the benefits of purchasing things from you rather than another retailer, so that the client would come to you the next time. Budget-Related Objections As The Most Widespread Ones It is known that a client will always value pricing. Undoubtedly, although not always, this is one of the important elements. Dealing with customer objections will be easier if you are one step ahead. Voice the most popular objections yourself and answer them right away. I think you may be confused by the price. It is higher than that of competitors because the product is produced by hand, not by machine, and therefore more expensive. Running an email deliverability check and improving your email will lead the buyer to think that this product is special, unique, and of higher quality than other analogs. And as we all know, everyone likes an individual approach. You see how we turned the price problem into an advantage in the form of product uniqueness. Be one step ahead of them! Tip: sometimes this question can be initially avoided. Asking the customer what is most important to him in the good or service he wants to acquire before discussing the pricing or using an email test online would eliminate the need for any objection handling techniques regarding price. General Brush-Offs Masked As Objections "I'll think about it" is another popular sales objection. This phrase can be used as a denial or a wish to eliminate the sales manager more quickly. It is the seller's responsibility to discover the buyer's genuine motivation. He either respectfully declines or appreciates the product for the future. Simply asking the buyer "Are you pleased with the product/service in general or do you have doubts" or using an email deliverability check can reveal their genuine motivations. If there is, let's determine what it is specifically. You may hear what genuinely frustrates the buyer when they respond "Yes, but..." in the discussion after the “but”. Cost, a bad prior experience, difficult circumstances, etc. Final Words If you have reached such a situation, it means that before that you did not sound too convincing and therefore made a mistake in your email deliverability test or at some of the previous stages. You will eventually develop your own methods for handling sales objections, but for the time being, you may employ tested techniques. Without training, it is hard to handle sales rejections. The hardest place to manage objections is for sales managers in call centers. Because it's simpler to break off communication over the phone, they only get one chance to respond accurately before the potential customer hangs up. Read Also: 4 Simple And Cheap Methods To Attract More Customers 7 Ways Technology Can Help in Customer Management and Sales How U.S.-Based Appointment Reminders Can Help Customers Keep Track of Their Schedule

4 Key Concepts on Making Signage an Effective Strategic Investment

Have you ever asked yourself how effective your signages on igniting consumers’ interest? Or you simply place them so you could have something like an interior or exterior design? Do not tell you just place signs outside your store because others have them. Come on. We invest money to earn more, not to lose. Let us get you started out on the right foot on doing an effective strategic business investment with these four rule of thumbs on signage making. 1. 3 ½ Second-Rule Three and a half second rule is a rule of thumb that gives business owners a chance to deliver their messages to passing motorists thru their signage within three and a half seconds before another car whizzes right on by. It is difficult to read your message when you overcrowd your sign with many lines of texts and words. Another, overstated ideas on signs could look busy and decrease the reading speed of your signage. Your goal is to let your sign have optimal visibility within three and a half seconds. How to increase your signs reading speed? First, add borders on signages. Borders tend to increase signage reading speed by 26%, especially when your target is automobiles audience. It could manage the reading space that let viewers directly focus on the center of the sign. Second, do the math when choosing the most efficient letter size on your signs. Distance and speed are the two essential factor when selecting the right measurement. Answer these guide questions: How far away do you want your sign to be readable? How fast people or cars could pass through the sign? 2. Typefaces A typeface or font is considered as a part one’s company’s signature. Every distinctive letter style on various signage from different infrastructures offers contrasting feelings. You could reinforce brand recognition in your place when you can choose the right typeface for you. Most customers are not conscious of typefaces. However, fonts subconsciously affect a signage’s style, way of delivery, and crispness of your message. Think of font styles as themes that would represent you and your business. There are two categories for typefaces. First is that signs could be friendly, warm, and casual like that of McDonald’s. Another could be formal, serious, and traditional like some of those by Shieldco business signage. What are the don’ts that I need to avoid? Do not use fancy designer fonts like Script Style fonts on signs that are not visible from a distance. Better use it on stationery or business cards. Avoid using different letter styles in a single design, too. Do not overdo layout that your main message would not stand out. 3. Optical Center Optical center is the area when human eyes tend to enter a design or page. Our vision typically gravitates toward a spot that is slightly above the mathematical center. If there is a logo above and information below in a sign, nudge the logo higher within the boundaries of a layout. Another example is when placing a sign in a center vertically and mathematically accurate, it will look low. To solve this, again move the signage a little bit higher to correct this visual anomaly. 4. Power Kerning You might never have heard about it, but power kerning is a powerful tool on signage making. It scales letters for better visibility. Proper scaling, perfect sizing, and precise spacing are prominent factors in designing. The same goes on signs. How Kerning works? Human eyes, with the help of our brain, could quickly notice irregularities on patterns. This is why perhaps most people could immediately point out mistakes, rather than good stuff. The thing is when there is asymmetry such as too much space, or little space between characters of a word, a reader’s eyes tend to stumble. Proper kerning would fix this unevenness through adjusting the space between letters, making each character of a word together into a single unit. Consequently, a smooth flow of details from the text would be easily delivered to one’s brain. Nowadays, many applications that could easily do the job of kerning for you. However, instances like do it yourself signs would let you address kerning issues manually. When doing it by yourself, there are a few things to remember. First, uppercase characters are spaced to fit the following ceding lowercase characters. Next, big headlines require spacing adjustment to attain better visual consistency. Last, over kerning is done when doing some layout effects. Takeaway Minimal content could adequately carry out the meaning of your business. Emphasize only the essential meaning. Remember that the fewer your words are, the higher understanding customers would get. You will know that you had reached your audience successfully when you delivered your message clearly and concisely to the customers. Read Also: Calling Out – How Telemarketing Allows You To Reach A Wider Audience What Is The Future Of Digital Marketing In Regards To Shaping Up Small And Large Businesses? 5 Types Of Digital Marketing

The Definitive Guide to Market Your Business on Facebook

Social media has penetrated deep into the life of humans in almost every possible parameter. As the rise of smartphone and tech gadgets are more frequent, the exchange and flow of information have become extremely easy. In a recent survey conducted by a top American university, it was clear that people who own a web-enabled phone spends around 2 – 4 hours while checking their feeds and news on their social media platforms. That’s a huge amount of time and gives a great opportunity for businesses to grow and reach a maximum audience. An active and decent social media page helps greatly in strengthening your brand without being annoying (Inbound marketing) For example, if Jim’s feed is filled with the last night’s birthday party that he had attended then popping up the latest shoes from Jimmy Choo won’t look bad. Here’s the deal, are your sales even after spending millions in marketing aren’t justifying your ROI? Are you still searching for the big Marlboro epic ad campaign that changed the whole horizon of how cigarettes were used to take by the people? Stay on as we are about to explain the tricks that will benefit your business insanely. Here is the definitive guide to market your business on facebook: Step Number One: Optimization will sail you through: Have you noticed one common practice often used by most prominent brands on social media? They are appealing even to the people who aren’t even interested in the brand or page. What draws them towards them? One simple approach is optimization! A Username Matters the Most: Let’s learn this with an example. facebook.com/gtbdajgdbkahdj_bdjabdjagdj_45454544545454 facebook.com/myshop Now, ask yourself, which one you like the most? The second one is easily understandable and it makes more sense than its counterpart. Always try to claim a vanity URL as it serves the purpose well. Keywords Can Get a Deal for You: Including relevant keywords is the fundamental practice of SEO. Using specific keywords can end up all the results of a query on your page. Make it a habit to add potential searchable words and a brief description of the business that you’re operating. A Category Matters the Most: In order to reach a maximum number of people and elevate your profits, one should avoid placing their business in an improper set of categories. A specific category would help you in getting placed on the Facebook Graph Search. The most common ones are choosing ‘Companies & Organizations’ An Image Speaks More Than Words: It’s a proven fact that the majority of people would first see the cover and profile image and then decide if they want to spend time on the page reading content or not. Making images to speak about your business is perhaps the best approach that can grab you multiple customers and boost your “likes” count instantly. Participating In Groups Can Boost Engagement: Bragging about being the best is possible the biggest false marketing approach that you can ever adopt. Instead, you should concentrate more on contributing to the industry by providing important tips and tricks. This will help you in elevating your engagement and fan base, probably a vintage approach, but surely not a lame one. Don’t try to be in a rush and declaring yourself as the best option for the people. As deep inside you know, you’re not. Organic Vs Non-Organic Likes: Users cannot be fooled! Read this one more time. Users cannot be fooled! With easy access to information, the once used to innocent users or customers are now your worst critique, who is capable of ripping apart your products within a matter of a few seconds. Often time’s marketers buy Facebook likes in order to show their credibility to the potential user or customer. Buying fake likes can make the credibility of the organization into question as it shows a lack of transparency and integrity. In August, last year Facebook announced its plans about disabling more than 80 million fake accounts that would surely be a big blow to the face of the people who aren’t following the right approach. Facebook Ads: For quite some time, Facebook has expanded its horizon from “Connecting The World” to “Helping Reaching your Business to Target Audience” They give more exposure to your brand by featuring your content on the user’s feed and give an opportunity to them so; users can place their order as well. Choosing your campaign objective will help you meet your advertising goals. To create the best possible Facebook ad, you can use a good spy tool to see which of your competitor's ads are working best. How to Meet Your Objectives Using Facebook Ads: You might place a doll face or video on the whole Ad campaign, but it doesn’t matter if you haven’t placed your most important content on the first page. Then, it’s almost certain that you won’t be able to make it big. “Place your Most Important Content on the First Page” Use Call to Action Button: Placing a call to action button at the end of your Ad is like a perfect ending to the story. “Shop Now” “Claim Now” are some of the most important Adjectives that helps in converting potential leads to regular customers. Let them know why they should click on your ad! The Final Statement: There could be tons of important features that can help you to boost the business that you’re operating, but the above-mentioned ones are the most relevant in terms of building a brand and reaching to the more number of people. We hope you had a great time going through our article and will surely implement these strategies in order to gain maximum profit from your organization. Read Also : 5 Steps On How To Market Your Business Using Social Media Why Every Business Needs Digital Marketing 7 Proven Marketing Tactics To Increase Your ROI In 2018 How To Remove Pname Com Facebook Orca

Oh, Crop! Killer E-commerce Mistakes You Need to Conquer

Mistake #1: Forgetting Your Market

Mistake #2: Lack of Social Media Presence

Mistake #3: Neglecting Mobile Optimization

Mistake #4: Faulty Shipping Flexibility

Mistake #5: Failing to Measure Performance

Takeaway

How to Get What You Want at Work By Strategic Negotiation

Transacting Safely In Craiglist

Abdul Aziz Mondol

Abdul Aziz Mondol is a professional blogger who is having a colossal interest in writing blogs and other jones of calligraphies. In terms of his professional commitments, he loves to share content related to business, finance, technology, and the gaming niche.

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Types Of Objections In Sales And How To Overcome Them With An Email Delivery Test?

4 Key Concepts on Making Signage an Effective Strategic Investment

The Definitive Guide to Market Your Business on Facebook

Oh, Crop! Killer E-commerce Mistakes You Need to Conquer

Mistake #1: Forgetting Your Market

Mistake #2: Lack of Social Media Presence

Mistake #3: Neglecting Mobile Optimization

Mistake #4: Faulty Shipping Flexibility

Mistake #5: Failing to Measure Performance

Takeaway

Share this Article

How to Get What You Want at Work By Strategic Negotiation

Transacting Safely In Craiglist

Abdul Aziz Mondol is a professional blogger who is having a colossal interest in writing blogs and other jones of calligraphies. In terms of his professional commitments, he loves to share content related to business, finance, technology, and the gaming niche.

Leave a Reply

Popular

Follow Us

Recent

Related