Each and every occupation has its perks. Consumer services offer a good headstart for people starting their careers in the field. Also, there is a promised and good growth potential in this sector.
The service sector of an economy is divided into three different categories.
- Business services.
- Public services.
- And consumer services.
Many of us tend to confuse consumer service with customer service ( which is about helping customers before and after purchase). Consumer services are intangible, and they are often produced, served, and consumed at the same time.
But, is consumer services a good career path? What are the good sides and the disadvantages of a career in the consumer service platform? If you have similar queries, then this article might be helpful.
- 1 What Is Consumer Service?
- 2 Consumer Services Examples
- 3 Jobs Available In The Consumer Service Sector
- 4 Pros And Cons Of The Consumer Service Sector
- 5 Frequently Asked Questions (FAQs):
- 6 Is Consumer Services A Good Career Path? – Verdict
What Is Consumer Service?
Consumer services (again, not to be confused with customer services) focuses on intangible services that derive value from different intangible experiences, outcomes, or processes. Such services have no physical experience.
If you want examples, we can name a few familiar consumer services that we are familiar with,
- Computer software,
- Health care,
- Investment banking etc.
Some jobs in the consumer service sector might also require you to work in call centers, and they might be based in retail stores. In some cases, you might be required to work from your home. A basic skill needed in the consumer service sector is good communication and problem-solving. Industrial services and consumer services differ from each other. Below is a detail,
Consumer Services Examples
Some examples of consumer service jobs can be found in different industries. Below are some industries you might want to check out,
In the retail industry, businesses create and sell products and services for personal use. If we calculate in the US, there are more than 3.8 million retail businesses. These consumer services in the retail sector employ around 44 million people. As a result, it is one of the biggest private sectors.
Health care services also come under the consumer service sector. The healthcare sector offers an assured answer to your question – “is consumer services a good career path?” there are different consumer services in this sector that are indispensable. You can find consumer service jobs in these sectors under healthcare services,
- Home care
- And long-term treatments
There are plenty of job opportunities in the healthcare service sector. But, the education sector is not devoid of consumer service occupations. You have jobs in universities, colleges, and schools.
Hospitality is the host of a huge service industry and is comprised of food and beverages, travel and tourism, lodging, and more. All of these feeds are interconnected to each other. There are many job opportunities in hospitality as a consumer service professional.
Similar to these sectors, consumer service jobs are available in Information technology, finance, product as services, and professional service sectors.
Jobs Available In The Consumer Service Sector
Now, with a clear idea about the consumer service sector, we are ready to explore the job opportunity in the consumer service sector.
This type of service has a wide range. The consumer service sector is the largest sector in the world, where jobs range from garbage cleaning to offering brain surgery. In the US alone, this sector has a wide range of jobs lined up, taking up almost 50% of the total available jobs in the US.
Different types of jobs are available in education, health, retail, and other different sectors. Teaching students, student counseling, and financing loans for students are intangible services produced and consumed simultaneously.
So, is consumer services a good career path? Yes, it is a viable option, given the number of variable job opportunities in different sectors. Salespersons and customer service representatives also come under consumer service.
Pros And Cons Of The Consumer Service Sector
Here are some pros and cons of the consumer service sector –
- There are countless opportunities of working in the consumer service sector.
- Low academic degree requirements make it a great place to start your job.
- You can build interpersonal skills dealing with different types of clients.
- Workers have opportunities to earn bonuses and commissions.
- Sometimes it may not seem consistent. You have to deal with multiple and frequent changes in the business. This could often seem frustrating.
- The working hour is not regular sometimes. You might have to work on holidays and weekends.
- Professionals in this industry often face burnout and stress.
Frequently Asked Questions (FAQs):
Here are some frequently asked questions about the consumer service sector that I have answered below.
Consumer service is a good career option. If you have good communication and problem-solving skills, you can choose customer service jobs. As a customer service provider, you have to help customers before and after the purchase of a certain product or service.
Consumer services are the type of job where employees offer intangible services. These services are typically produced and consumed simultaneously. Some common examples would be auto repairs, haircuts, healthcare, education, landscaping, or pet sitting.
Here are some companies that we can take as examples of consumer service companies,
10. Babylon Health
Consumer services and customer services are different. Customer services aim to support customers before and after the purchase of a specific product or service. However, consumer service is about providing intangible services like auto repairing or haircuts.
Is Consumer Services A Good Career Path? – Verdict
There are some pros and cons. But consumer service industries are great to start your career in. You might start at an entry-level job, and you will rise through the ranks and can eventually make a profitable career out of it. Truthfully, consumer services are a good career option. In this sector, you get to work with new people and multiple people every day.
In this article, I have explained several reasons why it is a good career path. Also, the number of jobs in this sector is multiplying every year. Did this article help? Please share y our feedback with us in the comment. You can also leave your queries regarding the same.