What are the key pillars of a profitable Airbnb business?

Published on: 18 November 2020 Last Updated on: 30 November 2021

When you start advertising on Airbnb or similar short-term vacation rental websites your primary objective is to turn your lodging into a stable source of income. Essentially, the success of your rental project depends on your ability to attract good, payable guests who will stay in your cozy corners, get an excellent experience, share it with other travelers on the Airbnb platform, and, ultimately, turn into your brand advocates with all the perks applicable. The snag is that not all Airbnb entrepreneurs know how to embark their venture on the path to success. In this guide, we will tell you about the pillars of a flourishing Airbnb company.

Define your mission

mission

So you choose short-term hosting as a way to earn extra dollars for your happy living. First, you need to determine a simple mission statement. Your mission vision will shape how you operate your new-born startup and the experience you deliver to your tenants. Elaborate on a business plan and define your goals by asking yourself the following questions:

How do you want to work?
How much time and resources can you pour into your business?
What is your vision of perfect hosting?
What are your goals?
How many deals do you need per month to meet expenditures and earn?
How are you going to beat competitors?
What should you do to make your listing appealing?
What actions do you need to take to run your business smoothly and effectively?
How will you protect your place from unruly guests?
How will you ensure compliance with local tax legislation?

Like any business, leasing out on Airbnb will involve certain expenses and investments. You should have a pretty clear sense of all your possible disbursements and incomes to ensure your Airbnb business is simply worth it. Even if it is a single spare room in your condo that you are going to rent, it is still a business, though quite small. And the business must be legal to thrive. To exclude any problems with the Law, consider hiring a professional accountant or an accredited Airbnb management company that will help you obtain all necessary municipal permissions and secure your total compliance with all administrative codes and tax authorities as well as assist you with procuring an LLC status as your business grows.

Survey the market

Anything you can do to elevate your listing or make it unique and attractive is a chance to charge more in your market. Scrutinize real estate websites; explore what other Airbnb hosts, lodgings, and local hotels have to offer. Find out whether they use dynamic pricing to update their rates based on various factors like seasonality, upcoming events, weekends versus weekdays, etc. The initial research will help you make the right decisions.

Now think about what you can offer to make your guests happy. Is your home stuffed with all modern comforts to ensure a relaxed stay? Is your place pet-friendly? Do you have parking, a swimming pool, or a barbecue zone? Is the interior uniquely decorated? Do you provide extra little surprises for your cherished guests such as bottled water, coffee, sweets, or a free souvenir they can take as a memento? Added sophistication, delight, and comfort renders you the right to safely increase the price for your vacation rental property.

Stay sober about your expenses and profits

Tally your costs by creating a spreadsheet of expenses that can be divided into three categories:

Upfront costs: the things you need to buy to make your spaces comfortable and beautiful before anyone experiences it including renovations, decoration elements, furniture, appliances, and photography.
Ongoing costs. These include all items consumable by the guests that you will have to periodically replenish: toilet paper, towels, batteries, light bulbs, personal hygiene supplies, broken dishware, bedding, linen, etc.
Management and maintenance costs. Think of the fees for outsourced cleaning, repair works, exterior and lawn upkeep if you are not going to tackle these issues on your own. Be in the loop with your numbers like utility bills, WI-FI, mortgage, and consider them when setting the price for your service.

Outsource professional management

Running an Airbnb business is a time-consuming and stressful venture, especially when you have to do everything on your own without competent assistants or the second host. You have to deal with bookings, verify guests, restock supplies, arrange cleaning between stays, and maintain everything in working condition to ensure a flawless stay. Just a hell of a work. If you are not very sure about your managerial efficiency, yet, you want your Airbnb enterprise to thrive, hiring a team of professional rental managers can be a smart move. Ask yourself whether you have time and knowledge to cope with the multiple Airbnb fuss and bother on your own, or you can outsource a dedicated and competent Airbnb manager to do all the work on your behalf to free you up and ensure a wonderful customer experience, as this is the manager’s primary job. Reckoning to a well-trained rental manager is also reasonable when you want to have a stable source of income through renting out without breaking local tax laws and housing codes, as the field experts always know how to stay law-abiding, yet, profitable. More about the services of such companies you can read on masterhost.ca.

Assess your offer from the guest’s point of view

How can you make your guests feel as welcome as possible? Have you considered all the needs your future client may have while staying within your confines?

Beginner Airbnb hosts should seriously consider investing in comfortable mattresses, sofas, and quality bedding. The first thing you appreciate in a hotel is the bed’s comfort, so make sure your guests can enjoy a comfortable stay and sleep well on your beds. Very often guests give 5 stars simply because of the great bed, which eventually translates into improved ranking in the Airbnb search results and increased occupancy rates.

Provide your guests with perfumery articles in case they forget to take them. To succeed in the Airbnb business, you should have a clear idea of the guest’s wants and wishes. Have you ever thought about why people choose the same hotel over and over again? Because they know what to expect: the feeling that no one has lived in the room before you, carefully folded towels, the smartphone chargers on the bedside table… Guests want every detail to be meticulously considered. Be attentive to the desires of your guests, and they will want to come back to you again and again.

Put it on autopilot

Hosting isn’t easy, given the heap of tasks and arrangements to struggle with. But with modern-day advancements of technology, running an Airbnb company can easily turn into a breeze as you can automate most of the repetitive, time-eating procedures and free your hands for something more important and exciting.

There are lots of powerful software solutions and cloud-based apps, either free or pretty affordable, which help to boost the efficiency of short-term vacation property through comprehensive automation of key business processes. These include guest communication, booking management, task allocation, multiple-account management, auto-pricing, guest review writing, and insightful financial reporting and performance statistics.

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Essential Logistics Terminology Every Entrepreneur Should Know

The logistics sector is booming, as more and more entrepreneurs launch online businesses, and the industry has spawned many terms that are used to describe processes and applications. In order to help you gain a better understanding of the logistics industry, here is a list of common terms. Essential Logistics Terminology Every Entrepreneur Should Know: Order Fulfilment When a customer fills their online shopping cart and heads for the checkout, they then select a payment method, and after that, the order now has to be fulfilled. Order fulfillment includes picking, packing and transporting the items to the buyer’s address. If you would like to outsource your order fulfillment, check out the 3PL logistics service by TIFS, a leading Australian company that can supply a tailored solution to your business. 3PL This term means Third Party Logistics, which is a company that is set up to provide picking, packing & delivery services to their clients. If, for example, an online retailer is experiencing growth, they will soon reach the point where they struggle to fulfill orders, and that’s where the 3PL provider comes in. Cargo Manifest A list of all the items that are included in a shipment, the cargo manifest does not contain any information about cost, and every agent that handles a consignment would see the cargo manifest at some point. Carrie A company or organization that moves freight from one location to another; a single shipment might involve 3 or 4 carriers, using the road, rail, and air transportation to ensure that the delivery arrives on time. Customs Clearance This set of papers means the cargo can now be released by the customs people and the carrier can take it on the next stage of the journey. While the officials do their best to clear freight, some ports of entry are extremely busy and clearance can take a while. Customs Duty This is a fee levied by a government on imported goods, with every category having its own duty rate, and once the duty is paid, the consignment can be cleared for release to the carrier. ETA Estimated Time of Arrival, which is often used when a person wishes to know the expected date and time of the delivery of goods. This is always found in email correspondence, and a client might ask the freight company for an ETA on their goods. Full Container Load FCL means the container is full, either by volume or weight. Gross Weight This is the combined weight of the goods, packing material and the container. Net Weight: The weight of the goods only, with every other item, removed. If you run an online retail business, order fulfillment will always be on your mind, and by talking to a local third-party logistics provider, you can outsource this critical element of your business to a professional who has both the know-how and the resources to ensure that your customers receive their orders in a prompt and professional manner. The 3PL company can tailor their services to suit the client, and some businesses use a 3PL provider during the busy time of the year, while others totally rely on their services. Read Also: What To Look For In A Transcription Service Provider 5 Features To Look For In A Business Energy Provider The Rapid Growth In The Global Industrial Automation Market And Its Career Opportunities

5 Reasons You Should Respond To Every Customer Complaint

Any business encounters a customer complaint at some juncture. Despite the best of intentions, there will be situations when a client leaves feeling dissatisfied. Such a customer may initially try to seek resolution from the business itself, but increasingly, they are more prone to air their grievances on social media platforms. When such negative feedback is published online, it becomes a permanent fixture. This puts business owners and managers in a position where they must make a choice: either overlook the complaint or use it as a platform to exhibit their c for everyone to witness. Here Are Five Prime Reasons You Should Respond To Every Customer Complaint Here are some reasons why responding to customer complaints is crucial for your business's success. 1. Forge Strong Connections Customers tend to be doubtful, particularly regarding reviews. Research indicates that only 39% of consumers believe retailers seriously consider their feedback and an additional 22% feel this simply never happens. Making public responses to your reviews is the initial action towards alleviating these suspicions. Don’t solely concentrate on responding to negative feedback. Yes, one and two-star reviews should be addressed first, but recognizing customers who have given you positive reviews, even with a plain “thank you,” can greatly enhance brand loyalty and demonstrate to the world that you value every piece of customer feedback. Ensure your responses strike the right note. This is your opportunity to initiate dialogue with your customers and exhibit the personable side of your brand, so think deeply about the image you want to project. 2. Motivate Employees When your entire support team commits to elevating customer satisfaction by gaining insights from customer interactions, it naturally leads to fewer disgruntled customers and boosts motivation. Employees feel more motivated and their morale improves when they're not constantly dealing with negative feedback or hostility in every interaction. If you're overwhelmed, you could outsource professional answering services from Absent Answer to handle any high volumes of customer interactions. 3. Complaints Help to Pinpoint Defective Products Regrettably, despite rigorous quality control measures, defective products occasionally reach consumers. Organizations need to be informed about these flawed items by customers to rectify similar issues that might exist in other products. This scenario is especially relevant when a discourteous employee interacts with customers over the phone. Many individuals would prefer not to expend the effort to report such instances of rudeness. However, without this feedback, a manager may remain oblivious, potentially resulting in a single employee driving numerous customers away. 4. Complaints Pave the Way for Service Improvement Opportunities Studies indicate that a customer whose concerns have been addressed satisfactorily tends to be more loyal than a customer who has never had any issues. Complaints provide a chance to demonstrate to the customer that their satisfaction is a priority for the business by implementing service recovery measures. Numerous businesses implement a service recovery strategy to handle those occasional yet significant instances when customers feel their expectations have not been met. A well-executed service recovery program can potentially convert a dissatisfied customer into a loyal patron, who may be more satisfied than if they had never experienced problems. 5. Improved Digital Presence Complaints on review sites and social media are becoming more common. While it might be disconcerting to publicly display a customer's dissatisfaction, remember that potential customers expect to see some negative feedback. The key is demonstrating that your business is proactive and committed to satisfying its customers. Responding to complaints by regretting any less-than-positive experiences shows potential customers they can trust your service. In your response, highlight your eagerness to rectify the situation. Once you've addressed the issue publicly, follow up privately as well. This prevents the possibility of an extended discussion overshadowing your initial response. Generally, you'll be able to resolve the problem and, apart from maintaining a positive public image, you'll also enhance your reputation with the affected customer. Tips on How To Effectively Handle Customer Complaint Responding to customer complaints as soon as possible is crucial as it sends a message to them that the business or organization values their concerns and feedback. Moreover, ensuring customer satisfaction also helps in building and maintaining one’s brand reputation. However, handling and responding to customer complaints is not an easy thing to do. Here are some tips on how to effectively handle customer complaints. Go Through The Complaint The first step to effectively handling a customer complaint is actively listening to the customer and trying to understand the issues that they are facing with your product or service. If you are reading online reviews feedback or complaints sent via email, then don't just skim through. Make sure to read the review thoroughly from top to bottom. While reading through the reviews, you should also try taking notes such as product or service number, day and date of the incident, and any other information that you think is relevant. Carefully reading or listening to the complaint will help you to understand the issues and determine a suitable course of action. Stay Professional and Apologise to the Customer It can be difficult to accept criticism, be it online or face-to-face, especially if it is about your business that you have worked hard to build from the ground up. However, it is crucial that you stay calm while listening to or reading customer complaints, even if you think that they are wrong, lying, or being unreasonable. Getting emotional or worked up over customer complaints and then reacting angrily in front of customers will only escalate the situation and harm your brand’s reputation. So be professional and apologize to the customer even if they are the ones who are in the wrong. You should also be courteous and thank them for reaching out to you and voicing their frustrations and assure them that you are looking into the issue. Most of the time, apologizing immediately to the customer can go a long way toward defusing the situation. Formulate A Course Of Action To Resolve the Customer Complaint Once you have carefully heard or read the customer complaint and understood the issue, try to formulate a suitable course of action. Some problems can be easily resolved, while others may take some time. If the issue can be fixed easily, then you should get back to the customer as soon as possible with the solution. The customer will appreciate the promptness on your part, and it will go a long way in ensuring customer satisfaction. However, there can be issues that cannot be resolved quickly. In that case, you should determine how much time it will take for you to fix the problem. At the same time, be honest with your customers and tell them that you will need some time to fix the issue and provide them with a timeline. Here are some additional tips on what to do after the complaint is resolved: Follow up with the customer after the issues are fixed and make sure they are happy with the outcome. You can ask for their feedback on how you handled the complaint and what you can do better next time. Try to exceed their expectations by offering them something extra, such as a discount, a freebie, or a referral. This will help you turn a negative experience into a positive one and increase customer loyalty and retention. Endnote If you've been neglecting your reviews, feeling too anxious to reply, or simply haven't had the opportunity, there's no more suitable time to start than now. Responding to all your reviews, whether they are positive or negative, can contribute immensely to strengthening trust in your brand and depicting your company as one that genuinely listens and deeply values its customers. Read Also: 5 Most Common Digital PR Mistakes And How To Avoid Them The 7 Steps to Create a Storybrand to Ensure Marketing that Works How Customer Success Can Help Grow Your Business

How to Become a Good Team Player at Work?

or a lieutenant in the army, you should always show that you make time to lead. Therefore, know your team well, communicate with every single team member, and reward all of them including the underperformers. Make time to lead This part might be the most important one as a true leader must find time to lead, no matter how much the workload he or she has. This is also to ensure that you are reliable and find time to support your team by assisting and coordinating. In addition, you may as well pretend that you are not busy and provide the necessary attention to everyone. Get to know your team The time that you spend remembering your team’s names and dates of births will not be wasted. The most important part of these details is that you will make sure that everyone feels special in your team. Another part is that they do not feel left out. You will sense and see when your team members feel left out as they will not commit themselves at their fullest and probably will look for other opportunities at other places. Jobsora.com will provide vital information on how to list your team’s birthdays and names, but also try to find other sources of information that provide similar suggestions. Communication is the key to order To make sure that your work is done appropriately and timely, dedicate yourself to the team and communicate to the completest. Therefore, establish a certain chat room on social media that everyone uses or develop a specific way in which you will communicate to all of your team members. A professional way is usually one of the email services, like Gmail or Outlook. There, you will be able to schedule meetings and be sure that everyone will attend by making them confirm attendance. On the other hand, do not forget to speak in person to each one of your team members, as personal communication has always been essential. However, modern technologies are enabling the process of communication very easy, so make sure to use it appropriately too. Lead by example This attribute will ensure the team will view you as their role model. In particular, they will ask questions that they will know you are able to answer because you do that in front of them. In other words, if you tell your team to follow a specific order of their working style, look at what you do first to demand the same from others. The example that you will show to your team will also lead to new ideas and improvements, from which you could assign responsibilities and be less busy with basic work. Surely, this would not be possible if you cannot show your team how to effectively work in your organization. Therefore, lead by example and you will also see the secret talents that people have around you. Reward all your people no matter of their ability By rewarding all the people from your team will ensure that everyone will feel like they are part of the family and their work is not overlooked. You will have the hardworking and not so talented employees. Yet, the rewarding process should cover all. Indeed, by giving prizes to your best workers, you should also ensure that the other office members are not left out. Some of the rewarding processes could include paying for a night our for all of your team associates, even the ones that did little for the job. It may sound odd, but the power of persuasion will provide fruitful results. For example, instead of punishing your staff for bad work, encourage them to work hard instead. Therefore, try not to make too much of a big deal when something is done badly, but try to focus on the positive sides of your team’s efforts. Indeed, some of your team members are not as skilled as others. This would be for a variety of reasons but try to not blame them for not knowing enough, yet, try to encourage them to improve themselves. For example, try to organize some training courses or even encourage your team to seek for some by financing them. Overall, the tips mentioned above will surely help you in advancing your leadership skills, but try to look for alternative answers too. Jobsora.com will answer most of your questions and provide you with a blueprint of your actions. The ability to be a good leader will increase your reputation at your work and it will be improving your team’s productivity and capacity. Read also: 5 Informal Team Building Activities To Break The Ice Among Co-Workers

What are the key pillars of a profitable Airbnb business?

Define your mission

Survey the market

Stay sober about your expenses and profits

Outsource professional management

Assess your offer from the guest’s point of view

Put it on autopilot

How Can Master Data Management Help Your Business?

Top 5 Mistakes B2B Businesses Should Stop Making Right Away

Content Rally

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

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Related

Essential Logistics Terminology Every Entrepreneur Should Know

5 Reasons You Should Respond To Every Customer Complaint

How to Become a Good Team Player at Work?

What are the key pillars of a profitable Airbnb business?

Define your mission

Survey the market

Stay sober about your expenses and profits

Outsource professional management

Assess your offer from the guest’s point of view

Put it on autopilot

Share this Article

How Can Master Data Management Help Your Business?

Top 5 Mistakes B2B Businesses Should Stop Making Right Away

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

Leave a Reply

Popular

Follow Us

Recent

Related