Managed IT Support vs Technical Support


17 December 2019


IT support

Whatever the business and industry, there’s no doubt IT support is the key element ensuring proper operations. It partially makes for the success of a company. With a countless number of IT support providers, it may be quite a hassle to decide on the format of such services. Should you choose managed or technical support?

The fundamental difference lies in the way things are handled. That is why businesses ought to evaluate their needs and requirements so that they can decide on the form of IT support. Today, we’ll discuss what managed and technical services are.

The Core of Managed IT Support

Managed IT support is a relatively new concept. Its proactive nature provides numerous benefits for a company. Even though it’s usually aimed at bigger enterprises, the trend of opting for managed services is increasingly growing in small businesses as well.

The core of this format is constant, 24/7 access to an IT team. In case an issue occurs, companies don’t even need to inform their managed services provider as thanks to the advanced technological infrastructure an error is already being handled. This way businesses can put their efforts into day-to-day tasks while a team of IT specialists is dealing with an issue. The result? Smooth operations as if nothing had happened.

Technical Support in a Nutshell

Technical support is a more traditional way of handling a company’s issues. If you don’t happen to have an IT department or an in-house IT team, you might find this option fit. Clients usually purchase pre-paid hours on a monthly/quarterly or even yearly basis and in case an issue occurs, they can use their provider’s manpower to fix the problem.

Having access to a team of IT experts can be highly beneficial in terms of running a business in a trouble-free manner especially when a company runs into a bigger project and faces difficulties juggling their efforts. Technical support comes in handy, allowing such a company to put its focus on the important matters while professionals are handling the issue.

Managed Services or Blocked Hours – Which is Better?

Whether a company should opt for managed services or blocked hours is very individual. Firewall Technical suggests evaluating the needs, profile, and requirements in order to make a smart decision. While managed support is a perfect and highly-efficient option for medium-sized and large enterprises, small businesses can find it fit too.

The biggest difference here lies both in the cost and effort. Managed services is a more pricey form of IT support but it generally pays off in the long-run. Technical support, while being a cheaper option, does not give companies full 24/7 access to a team of IT experts. The contract is based on a specific amount of blocked hours that can be used within a certain period of time.

That is why a thorough analysis should be done beforehand. However, if you own a digital company no matter the size, you would probably find managed services to be the more efficient option.

Advantages and Disadvantages

Listing pros and cons is always a good idea in order to estimate the best solution for your company. There’s a lot to consider in terms of budget, time, and effort. So what are the biggest advantages and disadvantages of managed services and technical support?

Managed IT Support

A growing number of companies are going for this type of IT support. No wonder, all the issues are handled right after they occur, or long before they even get the chance to. This is one of the biggest advantages of managed services, and that is why it makes a perfect fit for those whose operations rely heavily on IT systems.

Your company’s efficiency will most likely boost thanks to outsourcing it. Increased focus on development and innovation gives businesses additional asset – competitiveness. Experts at Miropoint emphasize that it’s not only about fixing issues and updating software but most importantly about preventing errors from happening in the first place.

Another very prominent pro of managed services is the level of security, which is crucial if you’re running a business that stores clients’ sensitive data. Cybercriminals like to hunt such companies down and this could cost you money, trust, and reputation.

When talking about the biggest cons of managed support, businesses usually mention the cost. It scares most small companies off since they simply can’t afford it. Well, that’s what they think. They seem to be forgetting about the long-term effects when managed support is a highly cost-efficient solution and does pay off.

Technical Support

IT support prevents your technological infrastructure from any malfunction but not 24/7. In fact, you can use the help of experienced IT professionals any time you need as long as you purchased enough blocked hours to fix your issue. Again, you can also have them improve your old systems so that they’re more compatible with new software. This solution, therefore, could be beneficial for companies that don’t rely on IT infrastructure entirely.

Another advantage is that you’re not bound by any contract. You pay for what you need. No overhead expenses, no flat monthly fee. Such providers are usually quite flexible when it comes to purchased hours so you don’t have to block the same number as the previous month for instance.

There are some drawbacks too. Even though technical support experts have access to state-of-the-art technology, they don’t monitor your systems 24/7, which can cause slight delays before the issue has been recognized. It is also said that sharing information with a third-party could be risky, however, the policy doesn’t allow them to use any information.


The true winner is hard to determine. For some managed services is the top option that provides continuous monitoring, updates, improvement, and security. It is quite costly, which may scare smaller companies off. In this case, they will probably opt for technical support and use an as-needed form of cooperation. No matter what you decide, remember to evaluate your company’s needs and choose the support accordingly.

Read Also:

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

View all posts

Leave a Reply

Your email address will not be published. Required fields are marked *



8 VPN Facts – You Should Know About

With the increasing technology, the need to secure the data is also greater than ever. Users seek the best way to enhance their level of online privacy. There are several ways by which you can protect your data and online activities but using VPN services is the most reliable one. But, do you know everything about the VPN services you are using? If not, we have collected some facts about what you should know if you are using their services or you still have to try the services. VPN Providers Track and Store Your Data : Although VPN providers promise never to monitor your data, they still track and keep most of your data. They know what you’re doing on the internet and whatnot. However, this information is not hidden by the users as it is mentioned under the provider’s terms and agreement. There is a myth that they hand over your information to government authorities but this is false. They keep your data to determine if there are any glitches in the network and to improve the service later on. VPC Doesn’t Make You Entirely Anonymous : Yes, this, in fact, is true that you are not completely anonymous with VPN. Even though they guarantee to conceal your identity, it is not anonymous. Yes, it will prevent others from landing on your IP address, but you are not unidentified as they keep your information at the time you sign up for VPN. It could be your payment details, email address or IP address. However, apart from this, you are totally safe with VPN as they don’t reveal your details to third parties. VPN Assure You Online Privacy : Even though your identity is not concealed with VPN, it ensures you full online privacy. VPN service can help in hiding your online activities from government agencies and cybercriminals. When you browse using VPN service, the traffic will go through an encrypted and private tunnel. So, with a VPN, no one can know about your online activities. VPN May Increase Your Internet Speed : We all think that VPNs decrease our internet speed. But, it‘s not true. It sometimes also increases internet speed. This is because encrypted VPNs prevent the ISP from throttling websites. Which means it prevents ISP from separating the web traffic into high and low-speed tunnels forcing them to route the traffic as promised by advertised speed. If you want the best VPN for China, you can check it out here. Many VPN Providers Don’t Have Their Own Network : Many people think that VPN has to run their own servers to provide service. But, they don’t. Some companies rent servers and set up VPN servers to sell to customers. This lets them have more time to focus on main functions to help improve their services as the servers will be maintained by hosting companies. However, this doesn’t affect your security or online privacy. So, you are well protected with a VPN. You Can Access Blocked Content with VPN : While browsing, we all have faced a situation where at times certain ISPs block users from accessing some websites. Even some sites and governments block the content. However, with VPN there is no such problem. Not only there are no such restrictions with VPN and you are provided with the full content, and they will also let you download the blocked content easily. Being Hacked Is Still a Possibility : You can never save yourself from being hacked when the hackers are incredibly creative nowadays. However, VPN offers the utmost security that makes it almost impossible to hack. With VPN encryption, you are very safe. So, it would be suitable to use a VPN than not. VPN Is Untraceable : A VPN and a firewall are similar except you can’t trace a VPN. It uses tunnel encryption to protect your information that travels between servers and make it harder for things like a virus to reach your computer. VPN will protect your network by being untraceable while firewall will protect through sifting. On Ending Note : VPNs are a great tool to enhance your online security. So, VPN is a must-have tool in today’s world if you want to keep yourself safe online. But, you need to know all about VPNs first to decide which one is the best for you as there are different types. Read Also : How To Choose Best Virtual Private Network In Poland Why Is Server Colocation Hosting In India Becoming More Popular Than Dedicated Servers?


Why ServiceNow Is Essential for Your Tech Company

As the 21st century has progressed, the world has experienced a major transformation that has continually affected how our modern society functions. The past two decades have been a revolutionary era throughout the globe due to a multitude of different factors that have had a major impact. Investing in software like ServiceNow will ensure that you will be fruitful and will make sure your business is profitable.  While there are numerous causes as to why the modern era has been so transformative, the main driving force has been the Internet and other technologies becoming more pertinent to society than ever before.   How the Modern Economy is Transforming As our society has undergone massive changes throughout the past 20 years, it has become clear how important the Internet and other technologies truly are. The Internet has impacted numerous facets of our civilization in recent years, and one of the most affected entities has been the economy. The economy has been massively altered by the Internet, as a myriad of existing fields has had to go digital, and numerous others have actually been created from the Internet. This global technological revolution has led to an increase in the number of tech companies that are running all over the world, and it has truly helped the economy to grow. There are numerous types of tech companies that exist, and the most successful of these businesses utilize top technological tools. One of the most useful tools is a cloud-based software called ServiceNow which is helpful for a multitude of different actions.  Learning about ServiceNow As the tech industry has grown, it has become evident how important the program ServiceNow has become throughout the field. ServiceNow is a critical cloud-computing software that is used throughout a myriad of industries but is often used throughout the tech field. When your business goes through a process of ServiceNow implementation, you will be provided with a variety of benefits. ServiceNow is mainly utilized for IT service management (ITSM), IT business management (ITBM), and IT operations management (ITOM). Combining these three actions build a program for your tech company that will effectively manage your IT operations and will ensure a workflow program that boosts communication throughout your company, speeds up operations, and improves relationships all across your tech enterprise. ServiceNow also integrates with other tools that your company utilizes to create a less complex model for your business to follow.  What ServiceNow Will Do for Your Tech Company Learning about ServiceNow is incredibly important if you are considering investing in this software for your tech enterprise. While understanding the software is necessary, it is critical for you to learn how it can benefit your tech company as well. Tech companies utilize ServiceNow for a multitude of purposes – learning about these methods is essential. ServiceNow will integrate intelligent automation within your business model, which will improve upon your business’ machine learning initiatives and will keep your data both safe and more organized. ServiceNow will also aid in organizing and implementing tasks throughout your business and will ensure that your company is managed more effectively. Final Thoughts As the tech sector of the economy grows, it will become more important than ever for your business to utilize top tools to ensure success over your competitors. Investing in software like ServiceNow will ensure that you will be fruitful and will make sure your business is profitable.  Read Also: 5 Reasons Every Business Should Invest in Automation Software 5 Things to Take into Account to Hire Custom Software Development Services All You Must Know About Construction Business Management Software

Manufacturing Industries

What Are 10 Manufacturing Industries?

Manufacturing industries are a broad term rather that includes establishments engaging in mechanical, physical, or chemical transformations of materials or any of the substances into new products. Typically, these establishments use power-driven machines and materials-handling equipment to process their raw materials or contract with other manufacturers to do so for them. Top Manufacturing Industries Of 2023 According to Fladger Associates, these manufacturing industries contributed more than $218 billion in sales to the state's gross state product last year. 1. Apparel & Leather Apparel & Leather is one of the oldest and most widely produced manufacturing industries in the world, producing a wide range of goods, including footwear, bags, and garments. Its trade is presently over US$ 80 billion annually. Leather, which is a natural or synthetic material created from animal hides, is popular for its durability and fashion. Its use has been around for centuries, dating back to the Ice Ages, and continues today to offer protection from harsh weather conditions. The apparel & leather manufacturing industry comprises establishments that produce full lines of ready-to-wear and custom clothing. These establishments include apparel contractors performing the cutting or sewing operations through the materials which are owned by others, jobbers who perform entrepreneurial functions involved in apparel manufacture, and tailors who manufacture custom garments for individual clients. 2. Chemical Products The chemical industry produces an immense number of products that impinge through virtually every aspect of any of the lives. Most of the chemicals produced by this industry are sold directly to consumers, but some are used as intermediates in manufacturing processes. For example, many of the basic chemicals produced by the petrochemical industry are used as raw materials in making plastics and other goods that are sold by other companies. Safety must be a high priority in the chemical manufacturing industry. The products produced can be flammable, explosive, corrosive, and toxic, requiring the use of high pressures and temperatures to prevent accidents. This is why the chemical industry operates within the safety limits demanded by national and international legislation. 3. Food & Beverage The food & beverage industry manufactures and distributes fresh foods, packaged foods, and beverages (alcoholic and non-alcoholic). It also includes companies that provide catering services and transportation services. The manufacturing industries are an essential part of the economy, accounting for 5% of the GDP and 10% of employment in the United States. It is also a growing market. Profit margins in the food and beverage industry have decreased recently, but they should improve as commodity prices fall. Additionally, food is a necessary part of life and will continue to be so for years to come. Several companies have been promoting healthy eating habits and offering products that are good for you. These are a part of the effort to make food less harmful for consumers while still maintaining quality and taste. 4. Fabricated Metals Almost every object we encounter in our daily lives has gone through a metal fabrication process. It’s impossible to imagine the modern world without this vital industry. Fabricated metals are products fabricated from raw materials, typically sheet metal that can be formed into a variety of sizes and shapes. This includes everything from small engines and car frames to windmill blades and alternative energy sources. Fabricators have a wide range of processes and machinery that can create custom metal products with precise dimensions, intricate designs, and specialized finishes. From cutting and stamping to bending and coating, each piece is a unique project that requires different tools and techniques. 5. Machinery Machinery refers to equipment used in manufacturing, such as stamping presses, robotic welders, and automated conveyor systems. This equipment needs to be perfectly calibrated and maintained in order to perform their tasks efficiently and correctly. Alternatively, the word machinery can be used to describe all machines, whether they are in a factory or on a farm. Specifically, machinery, in this sense, refers to machines that are powered by electricity or natural forces. The 10 manufacturing industries include establishments engaged in the mechanical, physical, or chemical transformation of materials, substances, or components into new products. These establishments include plants, factories, and mills. 6. Petroleum & Coal Petroleum and coal are exhaustible natural resources that are used to make heat, lighting power, machine lubricants, and feedstocks for other chemicals and plastics. They are also used as a base for many other manufacturing industries products that we use in our everyday lives, such as refrigerants, aerosols, antifreeze, detergents, dyes, alcohols, explosives, and more. Fossil fuels are naturally occurring materials that have been formed by geological processes over millions of years. These include coal, which is a rock that was formed from dead plant life that lived and died hundreds of millions of years ago, and petroleum, which is a liquid form of fossil fuel that was formed from plants and animals that live in lakes and oceans. 7. Transportation Equipment The transportation equipment manufacturing industry produces a range of machinery that provides the means to transport people and goods. This includes motor vehicles and parts, aircraft, ships and boats, railroad rolling stock, and other miscellaneous equipment. Establishments in this subsector use production processes similar to those of other machinery manufacturing establishments, including bending, forming, welding, machining, and assembly. However, with the assembly of components and subassemblies, their further assembly in a finished vehicle tends to be a common production process in this industry group, which is a much larger number than any of the other machinery manufacturing industries. This sector is a vital component of the transportation industry as it manufactures and builds various equipment needed for road, air, and water transport. It also plays a crucial role in the construction industry, where pieces of heavy equipment need to be transported from an excavation site to a construction area. 8. Paper Products Paper products are manufactured by pulp and paper mills, which produce raw materials that are converted into a wide range of paper types. Common paper types include kraft paper, construction paper, and newsprint. Pulp is produced from wood chips by mechanical or chemical processes that break down the lignin, a substance that makes up cellulose fibers. The resulting material is a thick, strong, and flexible substance that is typically coated with additives to increase its strength for printing or writing. The paper is then pressed and dried to make it into paper sheets. Depending on the manufacturing industry's type, it may also be coated with coats of various chemicals that provide a glossy finish. Calendaring is also a critical step in the paper manufacturing process. This process enhances the surface properties of paper as it passes through a series of drum-type rolls. 9. Textile Mills Textile mills produce a wide range of cloth products. These products are often woven, knitted, or printed. These industries have changed the way people dress and decorate their homes. They also created vast new support industries and transportation and information networks. For example, the textile manufacturing industries are responsible for creating the cotton sheeting and shirting fabrics that were so popular during World War I. The United States entered the war with a high demand for any kind of cloth and outfit for American troops, and many Georgia mills won government contracts for production. However, the disjuncture between the mill owner's desire to give the maximum effort. Also, the mill workers, who desire to regulate for themselves the pace of their work, lead to serious labor tensions. Those tensions are helping spark the beginnings of union activity in textile areas across the South. By 1900, ninety-five locals had been organized. 10. Wood Products Wood is one of the most abundant and versatile natural materials on earth. It has been used by humankind since its earliest beginnings and continues to play important roles in fuel, food, building, and transportation and as a raw material for many chemical products. Despite competition from metals, plastics, and other materials, wood still plays an essential role in society. It is a renewable resource with the potential for management in a sustainable manner that minimizes environmental damage. Wrapping Up In North America, various federal and state agencies regulate forest management and timber conversion to promote the wise, efficient use of resources. The industry has also developed various certification systems that provide third-party assurance of adherence to stringent manufacturing and sound environmental principles. In addition, electronic tracking is adopted by some wood companies to improve transparency in their supply chains of the manufacturing industries. Read Also: Things To Consider Before Buying Your First Motorcycle How To Get An Accurate Valuation Of Your Motorcycle When Selling The Decline In Cars Sales Has Led To An Increase Of Motorcycles In The UK