5 Most Common Challenges Faced By eCommerce Businesses Today

Published on: 19 November 2017 Last Updated on: 17 June 2021

Over the years, a lot has changed in eCommerce due to the continuous development of technology. Competition is tough between online-based businesses and eCommerce sites that’s why they really have to fight a hard battle to gain customers.

E-commerce giants including Amazon and eBay make it even more difficult for start-ups to flourish. But this is not always the case, even small online-based businesses can become successful online. It all begins with understanding the difficulties they may face along the run.

5 Most Common Challenges Faced By eCommerce Businesses Today

If you are considering an online business, check out these five common challenges the eCommerce business faces today.

1. Right Products are not being prioritized

Setting up an eCommerce site is fast and easy and you can run your business in a matter of days. But of course, you have to take into consideration your inventory of products and also your consumer’s needs.

To do this, you can go beyond product personalization. Learn and study purchasing trends and provide your customers better options. You can even offer a wide selection of complementary products along with personalized messages. Entice your buyers with upcoming sales or coupons that will make them interested in buying more products from your store.

2. Digital Sales Platforms are disregarded

Most e-commerce sites focus on driving traffic sales through their main websites and not tapping into other platforms. When discussing digital platforms, this means using mobile phones, tablets, and apps. Not taking advantage of other digital platforms could affect their sales and visibility.

Using digital platforms contribute to more than 70% of eCommerce total sales.Explore other digital platforms to generate more sales. If you are already utilizing these platforms, opt for more enhancements like personalized mobile apps or faster loading speed.

3. Quality Check is not always being done

E-commerce websites unite different vendors offering assorted products to consumers worldwide. Buyers purchases products online and the website deals with all the issues.

Quality checks end up noticeably essential for non-branded products like those which are custom- made. To ensure quality products, make sure to check different manufacturing stages and also it’s better to work with reputable sellers.

4. There is not enough Payment Options

It doesn’t make a difference whether an eCommerce site works locally or all around the globe.Each eCommerce site should offer various payment options. Incorporating different e-wallets to the site is important.

It helps the business gain more additional income. Nowadays, most consumers choose the COD (Cash on Delivery) method as a mode of payment. This option could be impractical but providing wide selections of payment methods can increase cash flow.

5. Poor Customer Sales Support

When the buyer receives their purchased products, the selling process doesn’t end there. Truth is, it begins right when a customer signs onto an eCommerce site. Then it continues even after the purchaser gets the item they have obtained.

Almost 50% of online consumers need access to customer support before, during and after buying a product. Personalized support may not be possible to offer in all instances however a good way to deal with queries is providing detailed FAQs and good customer support channels.

Conclusion

Numerous e-commerce businesses invest a lot of time building up a perfect catalog which leaves them insufficient time to confront previously mentioned challenges. To perform well in your online eCommerce business, you have to have access to some punchout solutions that can make your job easier and smoother. You have to take professional services from industry experts to make sure all the technical aspects of your website done properly.

Ariana Smith

I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

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Trusted Local Solutions: Insights On Balmain Plumbing

Balmain, an inner-west suburb of Sydney, is steeped in heritage and rich. Like any older urban community, its plumbing is as complex and varied as its architecture—the intricacies of Balmain plumbing demand local knowledge, expertise, and trusted solutions. A Brief History Of Balmain Plumbing Understanding The Local Plumbing Infrastructure Sydney's Inner West, home to Balmain, boasts a unique blend of Victorian-era terraces, workers' cottages, and modern apartments, reflecting its diverse history. Balmain plumbing mirrors this variety, presenting a fantastic set of challenges for local plumbers. In the 19th and early 20th centuries, Balmain's plumbing infrastructure was primarily cast iron, galvanised steel, and clay pipes. Many of these elements remain today, and while they have stood the test of time, they can be subject to issues such as corrosion, root intrusion, and general wear and tear. On the other hand, modern buildings feature PVC and copper pipes, known for their durability and resistance to corrosion. These materials have potential issues, like plastic becoming brittle with age or copper pipes developing pinhole leaks. The Role Of Local Expertise Balmain's plumbing infrastructure's diversity and complexity undoubtedly highlight the importance of relying on local knowledge and expertise. Seasoned plumbers who have operated within the community for years understand the challenges of the area's plumbing system. They have honed their skills in identifying telltale signs of old pipe corrosion, a common issue in Balmain's historic neighbourhoods, which might escape the notice of those unfamiliar with the intricacies of the region's plumbing. Moreover, the amalgamation of modern and historic infrastructures in Balmain demands a unique set of skills and problem-solving capabilities that can only be acquired through firsthand experience. Local plumbers have adeptly mastered the art of navigating through this intricate blend, swiftly grasping the nuances of each system and seamlessly integrating them for optimal functionality. This innate familiarity allows them to address plumbing issues with unmatched efficiency, saving valuable time and resources for both residents and businesses. The significance of local knowledge in the plumbing domain cannot be overstated, as it forms the bedrock for providing reliable solutions. Local plumbers profoundly understand the area's specific plumbing needs, enabling them to tailor their services accordingly. Their comprehensive grasp of Balmain's plumbing intricacies empowers them to approach every task with precision and confidence, delivering top-notch results that stand the test of time. Current Trends In Balmain Plumbing Eco-Friendly Plumbing Increasing awareness about environmental sustainability has influenced plumbing practices worldwide. In Balmain, green plumbing is becoming a popular choice among homeowners. This involves water-saving fixtures such as low-flow showerheads, dual-flush toilets, and efficient washing machines. It also encompasses sustainable practices like rainwater harvesting and greywater recycling. These environmentally friendly options help conserve water and energy and reduce the residents' utility bills. It reflects a broader trend of conscious living, where households make more informed decisions about their environmental impact. Smart Plumbing Another notable trend is the rise of intelligent plumbing systems. These use digital technology to monitor water usage, detect leaks, and manage heating and cooling systems. Intelligent leak detectors, for example, can sense excess moisture or changes in water pressure, notifying homeowners of potential leaks before they cause significant damage. On-demand hot water systems, on the other hand, save energy by heating water only as needed rather than maintaining a tank of hot water at all times. While smart plumbing offers many benefits, it requires professional installation and maintenance to ensure optimal performance. With their understanding of Balmain's unique plumbing infrastructure, trusted local plumbers are best equipped to integrate these advanced systems into the existing infrastructure. The Importance Of Regular Plumbing Maintenance Preventive Measures Regular maintenance is crucial to keep Balmain's diverse plumbing systems functioning optimally. This involves routine checks for leaks, drain cleaning, inspecting the water heater, testing the water pressure, and examining the sewer system. Preventive maintenance helps in the early detection of potential problems, saving homeowners from costly repairs or replacements in the future. It can also increase the lifespan of plumbing systems and improve their efficiency. Emergency Situations In addition to preventive maintenance, preparing for emergencies is another crucial aspect of plumbing maintenance. Burst pipes, severe clogs, gas leaks, or sewer backups require immediate attention. Having a trusted local plumber at hand can provide quick assistance in such cases, minimizing potential damage and ensuring the safety of residents. Local plumbers have an in-depth knowledge of the specific plumbing features in Balmain, which can be critical in resolving emergencies effectively and efficiently. In Conclusion With its blend of old and new infrastructures, Balmain Plumbing offers a unique set of challenges. The ongoing trend of environmentally friendly and intelligent plumbing also brings new considerations. Through all this, the importance of local expertise and regular maintenance remains constant. A trusted local plumber's role goes beyond fixing leaks or unclogging drains. They are partners in preserving the community's heritage, ensuring the efficient functioning of homes, and paving the way towards a sustainable future. In the dynamic landscape of Balmain plumbing, local solutions are the most trusted. Read Also: Home Warranty Plans: How To Choose The Right One We Buy Houses Companies Saving Homeowners From Foreclosure Top Fixer-Upper Improvement Ideas That Make A Huge Impact

5 Reasons You Should Respond To Every Customer Complaint

Any business encounters a customer complaint at some juncture. Despite the best of intentions, there will be situations when a client leaves feeling dissatisfied. Such a customer may initially try to seek resolution from the business itself, but increasingly, they are more prone to air their grievances on social media platforms. When such negative feedback is published online, it becomes a permanent fixture. This puts business owners and managers in a position where they must make a choice: either overlook the complaint or use it as a platform to exhibit their c for everyone to witness. Here Are Five Prime Reasons You Should Respond To Every Customer Complaint Here are some reasons why responding to customer complaints is crucial for your business's success. 1. Forge Strong Connections Customers tend to be doubtful, particularly regarding reviews. Research indicates that only 39% of consumers believe retailers seriously consider their feedback and an additional 22% feel this simply never happens. Making public responses to your reviews is the initial action towards alleviating these suspicions. Don’t solely concentrate on responding to negative feedback. Yes, one and two-star reviews should be addressed first, but recognizing customers who have given you positive reviews, even with a plain “thank you,” can greatly enhance brand loyalty and demonstrate to the world that you value every piece of customer feedback. Ensure your responses strike the right note. This is your opportunity to initiate dialogue with your customers and exhibit the personable side of your brand, so think deeply about the image you want to project. 2. Motivate Employees When your entire support team commits to elevating customer satisfaction by gaining insights from customer interactions, it naturally leads to fewer disgruntled customers and boosts motivation. Employees feel more motivated and their morale improves when they're not constantly dealing with negative feedback or hostility in every interaction. If you're overwhelmed, you could outsource professional answering services from Absent Answer to handle any high volumes of customer interactions. 3. Complaints Help to Pinpoint Defective Products Regrettably, despite rigorous quality control measures, defective products occasionally reach consumers. Organizations need to be informed about these flawed items by customers to rectify similar issues that might exist in other products. This scenario is especially relevant when a discourteous employee interacts with customers over the phone. Many individuals would prefer not to expend the effort to report such instances of rudeness. However, without this feedback, a manager may remain oblivious, potentially resulting in a single employee driving numerous customers away. 4. Complaints Pave the Way for Service Improvement Opportunities Studies indicate that a customer whose concerns have been addressed satisfactorily tends to be more loyal than a customer who has never had any issues. Complaints provide a chance to demonstrate to the customer that their satisfaction is a priority for the business by implementing service recovery measures. Numerous businesses implement a service recovery strategy to handle those occasional yet significant instances when customers feel their expectations have not been met. A well-executed service recovery program can potentially convert a dissatisfied customer into a loyal patron, who may be more satisfied than if they had never experienced problems. 5. Improved Digital Presence Complaints on review sites and social media are becoming more common. While it might be disconcerting to publicly display a customer's dissatisfaction, remember that potential customers expect to see some negative feedback. The key is demonstrating that your business is proactive and committed to satisfying its customers. Responding to complaints by regretting any less-than-positive experiences shows potential customers they can trust your service. In your response, highlight your eagerness to rectify the situation. Once you've addressed the issue publicly, follow up privately as well. This prevents the possibility of an extended discussion overshadowing your initial response. Generally, you'll be able to resolve the problem and, apart from maintaining a positive public image, you'll also enhance your reputation with the affected customer. Tips on How To Effectively Handle Customer Complaint Responding to customer complaints as soon as possible is crucial as it sends a message to them that the business or organization values their concerns and feedback. Moreover, ensuring customer satisfaction also helps in building and maintaining one’s brand reputation. However, handling and responding to customer complaints is not an easy thing to do. Here are some tips on how to effectively handle customer complaints. Go Through The Complaint The first step to effectively handling a customer complaint is actively listening to the customer and trying to understand the issues that they are facing with your product or service. If you are reading online reviews feedback or complaints sent via email, then don't just skim through. Make sure to read the review thoroughly from top to bottom. While reading through the reviews, you should also try taking notes such as product or service number, day and date of the incident, and any other information that you think is relevant. Carefully reading or listening to the complaint will help you to understand the issues and determine a suitable course of action. Stay Professional and Apologise to the Customer It can be difficult to accept criticism, be it online or face-to-face, especially if it is about your business that you have worked hard to build from the ground up. However, it is crucial that you stay calm while listening to or reading customer complaints, even if you think that they are wrong, lying, or being unreasonable. Getting emotional or worked up over customer complaints and then reacting angrily in front of customers will only escalate the situation and harm your brand’s reputation. So be professional and apologize to the customer even if they are the ones who are in the wrong. You should also be courteous and thank them for reaching out to you and voicing their frustrations and assure them that you are looking into the issue. Most of the time, apologizing immediately to the customer can go a long way toward defusing the situation. Formulate A Course Of Action To Resolve the Customer Complaint Once you have carefully heard or read the customer complaint and understood the issue, try to formulate a suitable course of action. Some problems can be easily resolved, while others may take some time. If the issue can be fixed easily, then you should get back to the customer as soon as possible with the solution. The customer will appreciate the promptness on your part, and it will go a long way in ensuring customer satisfaction. However, there can be issues that cannot be resolved quickly. In that case, you should determine how much time it will take for you to fix the problem. At the same time, be honest with your customers and tell them that you will need some time to fix the issue and provide them with a timeline. Here are some additional tips on what to do after the complaint is resolved: Follow up with the customer after the issues are fixed and make sure they are happy with the outcome. You can ask for their feedback on how you handled the complaint and what you can do better next time. Try to exceed their expectations by offering them something extra, such as a discount, a freebie, or a referral. This will help you turn a negative experience into a positive one and increase customer loyalty and retention. Endnote If you've been neglecting your reviews, feeling too anxious to reply, or simply haven't had the opportunity, there's no more suitable time to start than now. Responding to all your reviews, whether they are positive or negative, can contribute immensely to strengthening trust in your brand and depicting your company as one that genuinely listens and deeply values its customers. Read Also: 5 Most Common Digital PR Mistakes And How To Avoid Them The 7 Steps to Create a Storybrand to Ensure Marketing that Works How Customer Success Can Help Grow Your Business

Top Career Opportunities In Operations Management

Operations management is an in-demand career with lots of opportunities for growth and promotion. Here are some of the opportunities you may qualify for. Production A production manager is in charge of assessing inputs and outputs. This means ensuring that employees have what they need to perform their job as efficiently as possible. This can include implementing training programs. In addition, production managers look for problems in manufacturing processes and supply chains and work to create solutions to solve them. For example, discovering that a comparable product essential to the manufacturing process can be acquired for less cost from an alternative supplier will lead to a higher profit potential for the company. Financial As a financial operations manager, you will work closely with the chief operations officer to help your company form a solid financial plan. You are in charge of making sure that money is spent wisely and implementing cost-cutting measures when it makes sense to do so. Resource Resource managers work with all the departments within a company to ensure things are running smoothly and creating a profitable portfolio. This includes working with your company's financial, technical, and human resources departments. A large part of the role facilitates communication and teamwork between all departments. You will work to ensure that employees feel cared for and feel they have a voice in the day-to-day operations. Team morale is important to the success of any company. What do I need to do to get started as an operations manager? Operations managers need to have a good understanding of all aspects of the business world, especially in administration. A bachelor's degree in a business or economic field is typically the bare minimum for applying for management-level jobs. Those with a Master in Operations Management are often favored for top management positions. Achieving a master's degree online from an institution such as Kettering University Online is a way to keep working while getting the advanced degree that will offer you the highest salary and better career opportunities. Operations managers have excellent salaries and job security Operation management is an important position at a company. It takes a lot of attention to detail and knowledge to be a good manager, so it is no surprise that these positions pay well. With more businesses opening or expanding every day, the demand for those with the skills required to manage and lead is set to keep growing. Managers also tend to keep their jobs even if some layoffs have to occur for a company to succeed. Conclusion There are many opportunities for career advancement in operations management. There is no better time if you are considering an advanced degree in a business-related field. Even if you are just working on a bachelor's, it is essential to understand that you can simultaneously pursue an advanced degree. Gaining valuable business experience during the day and going to school online in the evening is an excellent way to put your career on the fast track. Read Also: Benefits That Employees Actually Look For 5 Reasons To Prefer Buying Printer Ink Cartridges Online 7 Ways Technology Can Help In Customer Management And Sales

5 Most Common Challenges Faced By eCommerce Businesses Today

5 Most Common Challenges Faced By eCommerce Businesses Today

1. Right Products are not being prioritized

2. Digital Sales Platforms are disregarded

3. Quality Check is not always being done

4. There is not enough Payment Options

5. Poor Customer Sales Support

Conclusion

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Ariana Smith

I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

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Trusted Local Solutions: Insights On Balmain Plumbing

5 Reasons You Should Respond To Every Customer Complaint

Top Career Opportunities In Operations Management

5 Most Common Challenges Faced By eCommerce Businesses Today

5 Most Common Challenges Faced By eCommerce Businesses Today

1. Right Products are not being prioritized

2. Digital Sales Platforms are disregarded

3. Quality Check is not always being done

4. There is not enough Payment Options

5. Poor Customer Sales Support

Conclusion

Share this Article

Best Office Design Trends for 2018

5 Ways To Reduce The Packaging Cost In Your Business

Tags

I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

Leave a Reply Cancel reply

Popular

Follow Us

Recent

Related