Top 5 Customer Experience Podcasts

Published on: 12 October 2020 Last Updated on: 29 May 2021

We’re seeing increased digital penetration, rising competition for the same target audiences, and consumers with extremely high expectations. Right from the first time a consumer interacts with branded content on social media to the time they become a return customer, everything depends on customer experience.

Every vertical of your organization needs to build on the customer experience. From upskilling your customer to encouraging your team to listen to customer experience podcasts, businesses should be looking to learn and improve the ecosystem at every opportunity.

In this article, we are looking at the top five customer experience podcasts and how they can help brands. However, before we begin, let us look at how podcasts are redefining customer experience.

Customer Experience Podcasts: What are they?

In the past few years, many businesses have started to realize that for customers it’s all about the experience. Numerous other competitors are offering the same product or service at the same price points. Why then should consumers choose one over the other?

This is where brands need to evolve a highly productive customer experience process. A customer experience podcast (CX Podcast) is a great way to help brand personnel understand the ins and outs of creating a successful strategy.

These podcasts are hosted by brands that work on customer analytics software products. You can also find a lot of CX thought leaders and experts offer podcasts to help brands and aspiring professionals. Most of the content of these podcasts revolves around insights and inspirations to chart the perfect customer journeys.

In the following section, we spoke to industry leaders and multiple brands and created a list of the top 5 customer experience podcasts in the industry.

List of 5 Best Customer Experience Podcasts

1. SentiSum’s Podcast

SentiSum’s Podcast finds leaders in e-commerce, customer experience, and customer service and gets them to tell their stories. With an aim to unearth radically different ideas and to drive forward the customer experience space, the SentiSum podcast is a must-listen for CX leaders. SentiSum has been able to get together some of the brightest minds in the industry including Augie Ray from Gartner and Sean Mckee from Schuh. Their insights into how businesses need to be informed and take the appropriate decisions and steps are inspiring to say the least.

2. The Active Campaign Podcast

As you might know, Active Campaign is a leader in email marketing and sales automation among other things. Active Campaign’s podcasts offer real-time customer stories of their successful campaigns. While some insights are great, others look to push the brand name forcibly into the discourse. This tends to take away all the attention from learning and knowing about customer experience, to simply be just another promotion tool.

3. C-Space Podcast

C-Space CEO, Charles Trevail is one of the leading names in the CX podcast world. The success of the podcast is primarily due to the fact that it concentrates squarely on the consumer. The podcast talks about how consumers think about brands. This kind of reverse engineering of sorts helps brands understand consumers better. Routine interactions with business leaders, intelligentsia, and marketing studies create decent episodes.

4. (A) Podcast Series

One of the best things about (A) podcasts is its emphasis on new technology. The episodes on the podcast are routinely intertwined with new tech like Artificial Intelligence, Machine Learning, etc. The podcasts also show the influence of these in business areas like Chatbots, Content Marketing strategies, CRM, etc. While all this information is great to have, it can sometimes drift away from offering solutions to CX issues and problems.

5. Roger Dooley’s Brainfluence Podcast

Roger Dooley is a persuasion expert, who deals in complex neuroscience, brain-behavior, and psychology. This helps brands to understand CX from a biological and psychological standpoint. Roger Dooley frequently invites industry thought leaders and intertwines great discussions blending software, innovation, automation with human behavioral analysis. The podcasts are insightful, inspiring, and can help you understand human behavior.

The Final Word

There is a reason why brands like Coca-Cola, Nike, Apple, and others focus and invest billions of dollars in enriching customer experiences. They understand that giving the right experience to a customer can help in creating lifelong repeat ones.

This does not only help in contributing to repeat purchases (sales) but also puts out a great word about the brand. If you are a business looking to engage with CX on a greater level, you can start asking your team members to listen to the above-mentioned five podcasts.

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Abdul Aziz Mondol

Abdul Aziz Mondol is a professional blogger who is having a colossal interest in writing blogs and other jones of calligraphies. In terms of his professional commitments, he loves to share content related to business, finance, technology, and the gaming niche.

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VAVE Cost Reduction in Business – Its Importance & Benefits

VAVE stands for Value Analysis and Value Engineering. This is actually the method of eliminating costs in any process development process. But from where this engineering comes in, or what are its major roles? Actually, the regularly increasing price and cost pressure are encouraging product development towards innovative options. Now, businesses are also searching for ways they can improve their process and reduce unwanted costs through the help of value analysis. Let’s discuss this below in detail. What Is VAVE? - All You Need To Know Value Analysis and Value Engineering ( VAVE or VA/VE) is a problem-solving methodology that uses two effective processes for optimizing the value of goods or services. Value Engineering is sometimes used as a synonym of Value Management, and both promote the planning and delivery of projects. The rewards of Value Engineering can extend to supply chain improvements; it enhances revenue and increased manufacturing efficiency. Moreover, this engineering is sometimes taught within architecture, industrial engineering, or project management. This analysis varies from one project to another, and there is no solution that fits all. It also covers many levers for EBITDA improvement: product teardown, product benchmarking, Voice of Customer (VoC), cost of poor quality (COPQ), direct supplier participation voice of the shopfloor (VoS), level of vertical integration, value proposition heat map, competitive landscape, market analysis, etc. Why Is VAVE Important? VAVE is vital for businesses because it helps reduce costs and improve the quality of the products. It also allows the company to increase its effectiveness and efficiency in the long run. VA.VE can also be defined as a tool to improve cost efficiency by evaluating the functionality of a product. The best thing about this analysis is that it reduces unnecessary costs without compromising its efficiency and quality. You can also evaluate your performance and can obtain a clear picture of the components that are not truly important and remove them in order to decrease costs. VAVE Benefits Value Analysis and Value Engineering (VA/VE) is important as it identifies possible problems and suggests improvements that should be made in the company. Therefore, let’s discuss some of the top benefits of VAVE for your business. Improve design Improve brand image Encourage new ideas Minimizes costs Maintain high quality Develops fresh technologies to use new technologies Value Analysis Vs. Value Engineering - Differences Between Them Value engineering and value analysis play an important role in a business. This analysis simplifies the process, but you must be creative and specific. So, let’s now discuss the difference between this analysis and engineering. Value Analysis Value Engineering This implies analyzing existing products This appears during the development of new products This is actually a cost reduction before a product that is already in production This is actually a cost reduction of a product before production. This technique is used to identify the functions of a product and provides them with the lowest cost. This process refers to the design stage. VAVE Cost Reduction Steps You Need To Know There are some VAVE cost reduction steps that you need to know and to save your time and effort, we have discussed the same below. i). Prepare For Long Lead Times The first step is to prepare for the long lead times because, in the future, there might be a component shortage that can extend for another year or two. Actually, value refers to the ratio of the function of cost, so you must maximize the value of the product by minimizing the value of the costs. ii). Optimize Your Bill Of Materials Another way to reduce your costs is to optimize your bill of materials. However, you need a team of experts here to look at your product BOM and optimize it for mass manufacturing. You can generate new ideas for improvement and find great alternatives so that the project can perform the same functions. iii). Present Improvements It is very important to present improvements to your head. The improvements will help the company in its growth and development. Furthermore, this can improve the sales and revenue of the organization to a great extent. For this, you need to determine the areas of improvement and aim that your team understands the process. iv). Generate New Ideas The last step in VAVE is to generate new ideas for improvement. For this, you must develop new improvement ideas and find great alternatives. You must also identify the primary and secondary functions of the project and determine ways to improve the same. The Final Verdict VAVE is an important term of the cost reduction process of a company. By doing this analysis, a company can understand the useless business practices and how to replace them with new approaches that will bring the desired results. Besides, let me know your doubts in the comment section below if you have any regarding Value Analysis or Value Engineering (VA/VE). Read Also: Guide on Choosing the Right EQMS Solution How Brands Use Net Base for Deep Social Media Analysis Gait Analysis: What It Is, And Why Every Runner Needs One 5 Tips For Transport & Logistics Business Owners Before Investing In Insurance 7 Rules of Effective Ecommerce Web Design

Why OKRs Help Businesses Grow and Improve

Building a thriving business is far from easy. It will take quite a bit of work, dedication, commitment, and a little bit of luck for the best results. But did you also know that it requires the right planning, effective team members, and a relevant and actionable growth plan? It is surprising that many businesses fail to understand the importance of implementing measurable goals and growth-based plans of action that make sense for the firm. The truth is that many companies do not have clear-cut objectives and thus fail to set the right goals and then flounder their way to an eventual demise. But what if you can streamline these aspects and create a business that matters? It would be best if you still accounted for aspects that may get in the way of keeping your company healthy and robust. Indeed, over time, inefficiencies do crop up and can eat away at the company. Further, different objectives may come to the fore and lower the growth of the overall business. The critical point here is that structure matters for your business. It is what helps you to get from point A to point B. Sure, you may face difficulties along the way, but you will know that you are organized and able to overcome challenges. That is where OKRs come into the picture as they can help you grow your business in a clean, streamlined, and effective manner. You are able to measure what matters in your business and manage your team to meet those objectives regularly. See this blog to know the greater benefits of using OKRs in businesses. Here is what you need to know about why OKRs help businesses grow and improve. OKRs Address The Critical Aspect of Focus: See this blog contends that a lack of vision destroys companies. It is true that a lack of vision leads to a lack of focus. A wide variety of distractions can lead to the destruction of value and eventual deterioration. Indeed, that would mean that a significant portion of time is wasted, human capital is drained, and no real value is generated within the firm. A successful business will use OKRs to ensure several points: Projects contribute to the growth and well-being of the company One can quantify the value of the project to the company's growth objectives Projects are efficient and of high-impact See This Blog States that OKRs Are About Prioritization: The fact is that OKRs help with prioritization and alignment and are universal components in a successful business. These factors matter for large organizations and small, nimble organizations as well. The point is that OKRs are instrumental in clarifying thought, helping with strategic alignment, goal setting, and overall prioritization. It is a tool that also helps implement a framework that sets actionable and quantifiable goals that can do wonders for any business's growth. OKRs Help Optimize Operational Inputs for The Best Outputs: Your organization can turn to OKRs to take each step ferociously with critical decisiveness. Remember that each ferocious step will require clear objectives, continuous focus, accountability measures, and overall dedication. By taking advantage of OKRs, you can set measurable goals, find company alignment, and have efficient growth that surpasses your competition. Most successful companies use OKRs to instill a performance-based culture as it focuses on growth initiatives and minimizes hassles. Remember that performance metrics through OKRs call for effectiveness and efficiency, minimizing waste. What are the Three Types of OKR? When setting OKRs (Objectives and Key Results), it is important to understand the three primary types: Committed OKRs: The employees will have to achieve this. They normally come from top-level management, and there is no leeway for them. Therefore, teams should put all their energy into delivering these results. Aspirational OKRs: These OKRs are designed to stretch the organization. At first, they may even appear unattainable. They foster innovation and thinking outside of the box as they often require a real breakthrough in current performance to achieve. Learning OKRs: These are experimental goals. Their purpose is to explore new approaches or gather insights. Even if the goal isn’t achieved, the process itself provides valuable lessons. What are the Benefits of OKR? OKRs offer a number of benefits for businesses. They create focus, accountability, and alignment across the organization, but let’s take them one by one. This will clear out the benefits and help us understand the difference between them. Clarity and Focus: By using OKRs, you remove any ambiguity about what you are trying to achieve and how you will achieve it. Alignment: OKRs keep everyone focused in the same direction–for better or worse. Measurable Outcomes: With OKRs, you either hit your goal or don’t. It’s easy to objectively evaluate success and drive rejection avoidance. Transparency: OKRs are public and shared with the entire organization. Making it easier for teams to collaborate and hold each other responsible. Motivation: OKRs drive behavior. Whether it’s setting ambitious goals or hitting set targets, they create focus and drive for teams. Finally: How to Write a Good OKR Objective? It’s all about the objective. Here is a simple formula: Avoid Being Vague: Do not tolerate any vagueness in your goals. You should be aware of what exactly you want to achieve. For example, instead of “Increase sales,” you may write “Increase sales by expanding to three new markets.” Make it Ambitious Yet Achievable: The goal should be something that challenges you and pushes you to work outside your comfort zone but is still achievable. Tie it to a Measurable Outcome: Your key results and goals should have a way of being measured so you can track progress throughout the year. Read Also: Top Ways Video Marketing Will Help Your Business Grow What Is The Future Of Digital Marketing In Regards To Shaping Up Small And Large Businesses? Benefits of Pay Per Click Services to Your Business

How Quality Plant Control Instruments Boost Efficiency

Plant control instruments play an extremely important function in the constantly shifting environment of industrial operations. These devices monitor and control a variety of processes within the plant, which has a substantial impact on overall productivity. This article digs into the quality plant control instruments available to study how they can work as catalysts for higher output. Navigating the Industrial Landscape Precision and control are of the utmost importance in the complicated ecology of the industrial sector. Instruments used for plant control are essential in preserving the delicate balance that must be kept for activities to go without interruption. These devices are the unsung heroes behind the scenes, and their responsibilities range from temperature regulation to pressure management. Sensors Sensors are the "eyes and ears" of every control system, serving in this capacity as the system's "central nervous system." These devices monitor the environment for any shifts in conditions and relay that information to the control system in real-time. Temperature sensors, for instance, can be installed in a factory to ensure the working environment is conducive to efficient output. This process minimizes damage to the equipment and guarantees that the end product will be of high quality. Actuators and Control Valves Actuators and control valves are the components that step into the spotlight when implementing changes based on sensor data. The actuators translate the signals from the control system into action. Imagine a situation where exact fluid flow management is necessary; in this case, the control valves would take center stage. These instruments accurately control the flow, minimizing waste and making the most available resources. PLCs and SCADA Systems The efficiency of industrial processes is not solely dependent on the performance of its separate parts; rather, it is contingent on how well those parts are orchestrated. Conductors of this symphony are served by Supervisory Control and Data Acquisition (SCADA) systems and Programmable Logic Controllers (PLCs). While programmable logic controllers (PLCs) ensure that the various parts collaborate well, supervisory control and data acquisition (SCADA) systems offer an overview of the entire process. Together, they make it possible to make decisions and troubleshoot issues quickly, which helps to reduce downtime. Human-machine interface (HMI) In today's increasingly automated world, human-machine interfaces, or HMIs, make it easier for humans and machines to communicate and collaborate. These interfaces offer operators a straightforward method for monitoring and controlling the user-friendly system. HMIs enable operators to make quick, educated decisions because of their user-friendly displays and controls, which contribute to the system's overall efficiency. Improving Efficiency Using Plant Control Instruments Instrumentation and control systems have the potential to become the "brains" of your company when they are properly programmed. This study area is changing due to the introduction of new, more affordable technology. If implemented as planned, these adjustments may result in considerable benefits, such as greater productivity and decreased expenditure. Collaborating to Calibrate Success Cooperation between individuals is essential to developing efficient instrumentation and control systems that can produce comparable cost reductions. Engineers, technicians, and programmers must work together from concept design to 100% completion and startup to produce high-quality outcomes. This process is especially true on design-build projects. Project teams want to begin functioning as a single integrated entity as soon as practicable. If they understand the costs and benefits of each option, the team can construct the right instrumentation and control architecture for the task and intelligently build to meet specifications. Instrumentation and control engineers can also respond swiftly to design and scope changes as they occur and alter systems accordingly, thanks to continuous interface and communication. This results in improved ease of operability and reduced the number of wasted resource hours. Making Real-Time Improvements In recent years, advancements in software and hardware for instrumentation and control have made them more dependable, adaptable, and user-friendly. As a result, the connectivity between process equipment and instrumentation has also improved. These technological improvements enable to supply operators of facilities with the appropriate information at the appropriate time. Operators are provided real-time control over several aspects of their manufacturing process, such as the workers, machinery, and support services. Monitoring and Regulation In a plant, it is the job of the instrumentation and control systems to monitor and maintain various characteristics such as temperature, pressure, flow, level, and quality. These systems deliver real-time data on the conditions of the process, allowing operators to make educated decisions and take preventative measures to keep operating conditions at their optimal level. The evolution of instrumentation and control software and hardware over the past years has made it more flexible, dependable, and user-friendly. As a result, communication between the process equipment and the instrumentation that controls it has improved. Because of this, operators can exercise control in real time on production-related components such as equipment, support services, and other associated components. Redundancy and Fail-Safe Mechanisms Reliability is something that cannot be compromised in the field of plant control instruments. Redundant and fail-safe mechanisms serve as safety nets, ensuring business operations continue without interruption, even in the face of unforeseen occurrences. This process is of the utmost importance in fields such as manufacturing, where even a short downtime can result in large monetary losses. Taking Control of Costs For facilities that are managed by instrumentation and control, technological advancements have led to a range of cost-related benefits, including the following: Enhanced operational efficacy that lowers the risk of making financially detrimental errors. Because of increased automation, fewer people will be needed to run operations. Potentially higher product output as a result of improved automation A faster response time for addressing issues and warnings Virtualization, which lowers the necessary amount of hardware while also increasing both dependability and flexibility Guarantee of an excellent level of performance from both the controls and the end product Elevate Operations Through Quality Instruments It is impossible to overestimate how much influence high-quality plant control devices have on efficiency. To maintain a competitive edge in the current business environment, investing in control instruments at the cutting edge of technology is not merely a recommendation but an absolute requirement. You can check out https://www.pcipro.net/ to guarantee the quality of the instrumentation and controls you will use for your business. Adopting these technological advances will unquestionably determine the performance of industries, opening the way for a brand-new era of highly efficient and productive operations. Read Also: Balancing Health And Ecology With Native Plants Unlocking Plant-Based Protein Potential: Exploring A Leading Supplement Enhancing Spaces With Greenery: The Art Of Plant Styling In Interior Design

Top 5 Customer Experience Podcasts

Customer Experience Podcasts: What are they?