Top 5 Customer Experience Podcasts

Published on: 12 October 2020 Last Updated on: 29 May 2021

We’re seeing increased digital penetration, rising competition for the same target audiences, and consumers with extremely high expectations. Right from the first time a consumer interacts with branded content on social media to the time they become a return customer, everything depends on customer experience.

Every vertical of your organization needs to build on the customer experience. From upskilling your customer to encouraging your team to listen to customer experience podcasts, businesses should be looking to learn and improve the ecosystem at every opportunity.

In this article, we are looking at the top five customer experience podcasts and how they can help brands. However, before we begin, let us look at how podcasts are redefining customer experience.

Customer Experience Podcasts: What are they?

In the past few years, many businesses have started to realize that for customers it’s all about the experience. Numerous other competitors are offering the same product or service at the same price points. Why then should consumers choose one over the other?

This is where brands need to evolve a highly productive customer experience process. A customer experience podcast (CX Podcast) is a great way to help brand personnel understand the ins and outs of creating a successful strategy.

These podcasts are hosted by brands that work on customer analytics software products. You can also find a lot of CX thought leaders and experts offer podcasts to help brands and aspiring professionals. Most of the content of these podcasts revolves around insights and inspirations to chart the perfect customer journeys.

In the following section, we spoke to industry leaders and multiple brands and created a list of the top 5 customer experience podcasts in the industry.

List of 5 Best Customer Experience Podcasts

1. SentiSum’s Podcast

SentiSum’s Podcast finds leaders in e-commerce, customer experience, and customer service and gets them to tell their stories. With an aim to unearth radically different ideas and to drive forward the customer experience space, the SentiSum podcast is a must-listen for CX leaders. SentiSum has been able to get together some of the brightest minds in the industry including Augie Ray from Gartner and Sean Mckee from Schuh. Their insights into how businesses need to be informed and take the appropriate decisions and steps are inspiring to say the least.

2. The Active Campaign Podcast

As you might know, Active Campaign is a leader in email marketing and sales automation among other things. Active Campaign’s podcasts offer real-time customer stories of their successful campaigns. While some insights are great, others look to push the brand name forcibly into the discourse. This tends to take away all the attention from learning and knowing about customer experience, to simply be just another promotion tool.

3. C-Space Podcast

C-Space CEO, Charles Trevail is one of the leading names in the CX podcast world. The success of the podcast is primarily due to the fact that it concentrates squarely on the consumer. The podcast talks about how consumers think about brands. This kind of reverse engineering of sorts helps brands understand consumers better. Routine interactions with business leaders, intelligentsia, and marketing studies create decent episodes.

4. (A) Podcast Series

One of the best things about (A) podcasts is its emphasis on new technology. The episodes on the podcast are routinely intertwined with new tech like Artificial Intelligence, Machine Learning, etc. The podcasts also show the influence of these in business areas like Chatbots, Content Marketing strategies, CRM, etc. While all this information is great to have, it can sometimes drift away from offering solutions to CX issues and problems.

5. Roger Dooley’s Brainfluence Podcast

Roger Dooley is a persuasion expert, who deals in complex neuroscience, brain-behavior, and psychology. This helps brands to understand CX from a biological and psychological standpoint. Roger Dooley frequently invites industry thought leaders and intertwines great discussions blending software, innovation, automation with human behavioral analysis. The podcasts are insightful, inspiring, and can help you understand human behavior.

The Final Word

There is a reason why brands like Coca-Cola, Nike, Apple, and others focus and invest billions of dollars in enriching customer experiences. They understand that giving the right experience to a customer can help in creating lifelong repeat ones.

This does not only help in contributing to repeat purchases (sales) but also puts out a great word about the brand. If you are a business looking to engage with CX on a greater level, you can start asking your team members to listen to the above-mentioned five podcasts.

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Abdul Aziz Mondol

Abdul Aziz Mondol is a professional blogger who is having a colossal interest in writing blogs and other jones of calligraphies. In terms of his professional commitments, he loves to share content related to business, finance, technology, and the gaming niche.

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7 Ways To Stop Spending So Much On Printing In Your Business

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If you run your own small business, there are many complex elements of operation that you need to think about and plan for. You need to consider how you will hire, organize your business, market to potential customers, build your brand identity, procure stores, and disseminate your products. This complex process can be a lot for a single person to handle, and anything you can do to simplify the warehouse management system can help you to set up the smoothest operation possible. What Is A Warehouse Management System? In Malaysia, a warehouse management system, or WMS, is a computerized system that can help track all of your inventory and manage where it is located in your warehouse or another storage facility. These systems allow companies to make the most use of their resources as possible and ensure that all products are moved and distributed as efficiently as possible. For running a smaller business, starting up with a warehouse management system in Malaysia is a great idea. For larger companies, it can be absolutely essential for maintaining operating efficiency and normal business functionality. This is one reason that it is a good idea for small businesses to implement systems right away that can be used to facilitate growth. Reasons To Consider A Warehouse Management System In Malaysia One of the key elements of small business operations is the storage of products and warehouse management. How you manage your wares can have a huge impact on how fast you are able to sell and deliver products, affecting the flow of your business and customer satisfaction. One of the ways to ensure this process runs smoothly in Malaysia is with a warehouse management system. This article will outline some of the benefits of implementing a warehouse management system in Malaysia and how it can have a positive impact on your business. 3 Benefits Of A Warehouse Management System In Malaysia While using a warehouse management system in Malaysia could seem challenging to get the hang of, they can actually be effortless to understand and implement within a business setting. Let’s take a look at some of the benefits of warehouse management systems. 1. Speed Up The Company’s Process One of the most significant benefits of using a WMS is that it speeds up much of your company’s processes, allowing you to deliver products to customers more quickly and receive more business, boosting your income. The warehouse management process is making the whole process a speedy process. Unfortunately, for big organizations, the process is also becoming a lengthy process. When you adopt a warehouse management system, you can easily simplify all these processes. 2. Boosting The Company’s Revenue In addition to boosting your company’s revenue, many warehouse management systems in Malaysia are cost-effective to install and maintain. Initial purchase costs can be pretty affordable, and many installation providers will include maintenance with the system purchase. This makes WMS an excellent investment since it has a low cost and will boost your efficiency and income drastically long term. 3. Adaptation Of Great Flexibility A final benefit to using a warehouse management system in Malaysia is that they allow for a great deal of flexibility, and the system can be adapted to differences in how your company operates, changes in products, expansion of the number of products produced and shipped, or changes in the route of various products. This flexibility allows the system to be easily scalable, so it can grow with your company and be beneficial on a long-term basis. During the transition and the change, these warehouses management is the only thing that gives you the whole idea of the required new changes. Conclusion: A perfect warehouse management system adaptation is making your revenue generation process two times much higher. And when you are adopting the new system, the warehouse’s management is the only process that makes your system transitions simple. In the industry, change is always required. So when you are building a solid well-channeled warehouse management process, you will go to get your desired business process. Read Also: 7 Startup Essentials Entrepreneurs Should Know About Best Essential Tips While Renting a Warehouse in Mumbai Critical traps to avoid in your warehousing

Top 5 Customer Experience Podcasts

Customer Experience Podcasts: What are they?