Top 5 Customer Experience Podcasts

Published on: 12 October 2020 Last Updated on: 29 May 2021

We’re seeing increased digital penetration, rising competition for the same target audiences, and consumers with extremely high expectations. Right from the first time a consumer interacts with branded content on social media to the time they become a return customer, everything depends on customer experience.

Every vertical of your organization needs to build on the customer experience. From upskilling your customer to encouraging your team to listen to customer experience podcasts, businesses should be looking to learn and improve the ecosystem at every opportunity.

In this article, we are looking at the top five customer experience podcasts and how they can help brands. However, before we begin, let us look at how podcasts are redefining customer experience.

Customer Experience Podcasts: What are they?

In the past few years, many businesses have started to realize that for customers it’s all about the experience. Numerous other competitors are offering the same product or service at the same price points. Why then should consumers choose one over the other?

This is where brands need to evolve a highly productive customer experience process. A customer experience podcast (CX Podcast) is a great way to help brand personnel understand the ins and outs of creating a successful strategy.

These podcasts are hosted by brands that work on customer analytics software products. You can also find a lot of CX thought leaders and experts offer podcasts to help brands and aspiring professionals. Most of the content of these podcasts revolves around insights and inspirations to chart the perfect customer journeys.

In the following section, we spoke to industry leaders and multiple brands and created a list of the top 5 customer experience podcasts in the industry.

List of 5 Best Customer Experience Podcasts

1. SentiSum’s Podcast

SentiSum’s Podcast finds leaders in e-commerce, customer experience, and customer service and gets them to tell their stories. With an aim to unearth radically different ideas and to drive forward the customer experience space, the SentiSum podcast is a must-listen for CX leaders. SentiSum has been able to get together some of the brightest minds in the industry including Augie Ray from Gartner and Sean Mckee from Schuh. Their insights into how businesses need to be informed and take the appropriate decisions and steps are inspiring to say the least.

2. The Active Campaign Podcast

As you might know, Active Campaign is a leader in email marketing and sales automation among other things. Active Campaign’s podcasts offer real-time customer stories of their successful campaigns. While some insights are great, others look to push the brand name forcibly into the discourse. This tends to take away all the attention from learning and knowing about customer experience, to simply be just another promotion tool.

3. C-Space Podcast

C-Space CEO, Charles Trevail is one of the leading names in the CX podcast world. The success of the podcast is primarily due to the fact that it concentrates squarely on the consumer. The podcast talks about how consumers think about brands. This kind of reverse engineering of sorts helps brands understand consumers better. Routine interactions with business leaders, intelligentsia, and marketing studies create decent episodes.

4. (A) Podcast Series

One of the best things about (A) podcasts is its emphasis on new technology. The episodes on the podcast are routinely intertwined with new tech like Artificial Intelligence, Machine Learning, etc. The podcasts also show the influence of these in business areas like Chatbots, Content Marketing strategies, CRM, etc. While all this information is great to have, it can sometimes drift away from offering solutions to CX issues and problems.

5. Roger Dooley’s Brainfluence Podcast

Roger Dooley is a persuasion expert, who deals in complex neuroscience, brain-behavior, and psychology. This helps brands to understand CX from a biological and psychological standpoint. Roger Dooley frequently invites industry thought leaders and intertwines great discussions blending software, innovation, automation with human behavioral analysis. The podcasts are insightful, inspiring, and can help you understand human behavior.

The Final Word

There is a reason why brands like Coca-Cola, Nike, Apple, and others focus and invest billions of dollars in enriching customer experiences. They understand that giving the right experience to a customer can help in creating lifelong repeat ones.

This does not only help in contributing to repeat purchases (sales) but also puts out a great word about the brand. If you are a business looking to engage with CX on a greater level, you can start asking your team members to listen to the above-mentioned five podcasts.

Read Also:

Abdul Aziz Mondol

Abdul Aziz Mondol is a professional blogger who is having a colossal interest in writing blogs and other jones of calligraphies. In terms of his professional commitments, he loves to share content related to business, finance, technology, and the gaming niche.

View all posts

High Purity Natural Products Scam | Real Truth Behind It

In this world, the current trend is all around high quality natural products. Therefore, many companies promote themselves as organizations that are involved with delivering the best products. Some of them claim these products to be natural. But unfortunately, that's the reason many people fall into the traps of these companies. If you are someone to whom the label that reads "natural" matters a lot while shopping, this article is especially for you. You must have heard about the new rage regarding high purity natural products scam. If you want to know more about it, you have come to the right place. Keep on reading this article till the end to know more… Overview When the chemical industry entered the market, it grew at an exponential rate. It provided people with faster and better results, was simple to use, and many other benefits. For example, if you purchased a fairness cream, you would notice immediate fairness after applying it. It turned your skin white. This also provided the food industry with an option to store foods for longer periods, which was previously not possible. People eventually realized that these types of products were not beneficial in the long run. These provided instant results to those who used them, but they proved to be harmful over time. It was now time for the industry to go back to its roots. Because natural resources are depleting daily, manufacturers were unable to produce completely natural products. As a result, manufacturers modified existing chemical products to make them less harmful and marketed them as high purity natural products. Then, around 2017, Mike Matton founded a cosmetics company called 'high purity natural products' in New England. The primary goal of this company is to produce natural products, primarily cosmetics, for well-known brands. They also make nootropics, gummies, nutraceuticals, and health and beauty products High Purity Natural Products: What Are They? While many people may feel confused about what the high purity natural products are talking about, it is best to say that these are not the ones that you think they are. What is the one thing that you know about high purity natural products? That they are made of ingredients that are pure and of great quality. However, while this can be true for most of the products that you see on the internet, the case is not the same for most brands. The companies market and promote themselves as free of certain harmful artificial chemicals ingredients. These harmful chemicals include: Lead, Formaldehyde, Asbestos, PCBs (Polychlorinated Biphenyls). Many brands market themselves as natural and free of artificials. But that is not always true. That is the reason why people across the world have sued many companies. High Purity Natural Products: What Do They Claim? The first thing that you might want to know about high quality natural products is what they are. That is exactly what I am going to explain here. High Purity Natural Products is a company that was founded in the year 2017 by Mike Matton. This East Coast-based company started because they wanted to produce products that are made of natural ingredients and also to popularize the concept of Nootropics and CBD in the mainstream beauty business. In simple words, this company is a beauty company that makes beauty and wellness products with the help of nutraceuticals. The ingredients that are used in these products are the things that make the company different from other companies in the beauty industry. High Purity Natural Products: What Are The Products? The company HPNP (High Purity Natural Products) is known for making products that are made from natural ingredients. These products generally contain CBD or cannabidiol. This is one of the most active ingredients that are extracted from hemp plants. In case you want to know some of the products that the company makes, here is a list that you might check out: Vegan Gummies. Natural Vitamins and Supplements. CBD Softgels and Capsules. CBD Tinctures. Nootropic Capsules. Balms. Lotions. CBS Dip Pouches. These are only some of the major list of products that the company makes for its growing consumer base. Apart from these, there are also a number of products that the company makes for animals. Some of them are biscuits and juices. High Purity Natural Products: What's The Catch? Now comes the interesting part! You must have heard people discussing high purity natural products scam or high purity natural products fraud a lot recently. Even though there are enough reasons for you to buy the products from the Company, there are still some people that go by the popular belief that the company does not actually use natural products. The quality of the products, as well as their authenticity, has come to be questioned multiple times. People have complained time and again that the company's products are not up to the standard and must not be used by the common people. While it is true that the company had started out quite nicely, these allegations affected its reputation of the company more than anyone could imagine. Natural Does Not Mean Sustainable Certain chemicals are sometimes extracted from natural sources in an unsustainable manner. Palm oil is frequently referred to as a 'natural' ingredient by organizations that promote such products. While extracting oil from palm trees is generally considered sustainable, they are frequently grown on land that has been cleared of existing rainforests. Obtaining ingredients from nature implies influencing it in some way, which leads to arbitrary rules for determining whether practices are sustainable. Furthermore, natural resources are limited and quickly become unsustainable when extracted in commercial quantities. For example, distilling oil for chemical fragrances requires hundreds to thousands of times the weight of flower petals. Synthetic or laboratory-made chemicals, particularly at large manufacturing scales, can provide more sustainable and cost-effective solutions. They can be derived from crude oil byproducts or processed from commonly grown crops, thereby minimizing the impact on natural resources. High Purity Natural Products Scam: What Is The Real Truth? According to the latest news and reports, the allegations against the company have fuelled a lot of things on the horizon of the beauty and wellness industry. While there are a number of companies that started marketing their products as natural to gain a lot of attention and demand across the globe, the fact that there can be a scam involved has led to major investigations. And if we talk about the High Purity Natural Products scam and how real it was or is, then the answer is simple. It has been seen that the news handout of the scam related to the company is not at all true. However, because of all the negative attention that the company received, it has been difficult for the company to rise back up. They have even tied up with the Lendica Corporation to offer some of the best products and shipping services to the customers. The products that the company manufactures are of great quality. They have significantly brought down the costs of the product as well as the shipping charges to make sure that they can be available to a maximum number of their target audience after the allegations. Frequently Asked Questions (FAQs):- Now that you covered most of the parts of this article, here are some of the questions that readers frequently ask. 1. What Is High Purity Natural Products? While many people might confuse the name as being an umbrella term for several products that are natural and made of pure ingredients of high quality, the case here is not the same. High Purity Natural Products is the name of the company that claims to make their products from organic products like Nootropics and CBD. 2. Are High Purity Natural Products Costly? There is a reason why many people ask this question. High Purity Natural Products are not as costly as many would think. However, the ingredients that they use are natural, and some of their products also contain hemp and other CBD. All these are the reasons why some of their products lie on the higher end of the spectrum. Bottom Line: Truth About High Purity Natural Products High purity products, or at least properly marketing certain products as high purity and natural, is something that is trending at present. People are looking for sustainable, natural ways of making their lives better. That is the reason why people are willing to believe any brand or product that claims that they are natural and made of highly pure ingredients. The company High Purity Natural Products claims to sell products that are natural and made of CBD and other Nutraceuticals. However, many have concluded that their products are nothing but a scam. In case you were searching on Google about “high purity natural products scam,” I hope that you found this article to be of help. Also, if there is any other query regarding the same, feel free to comment them in the box below. Read Also: How Can Digital Marketing Increase Your Business? 6 Incredible Tips To Reach Your Small Business Customer How Customer Service Is Impacting Your Business In 2022!

Proven Strategies To Captivate Buyers And Sell Your Business Successfully

Do you need more time to get people to buy your products? There are a lot of strategies that would help you captivate customers, enhance your sales, and skyrocket them. Selling a business can be challenging. You need to prepare and use the right sales techniques to be successful. The following proven strategies will help you achieve this goal. In this article, I have unveiled the ultimate guide where you can get such secret tips to make your product sales successful. Not only that but from understanding the current audiences' requirements to the ways of continuous improvements, everything I have covered mostly. Here are the lists of… The Proven Strategies To Captivate Buyers And Sell Your Business Successfully In this digital world, it is more challenging to drive online sales. After all, this is crucial for businesses to seek success and growth. Above all, to achieve rapid results, it is essential to employ effective methods and ways that could provide rapid growth. Below, I am going to discuss proven strategies where you can captivate buyers and sell your business successfully. 1) Create an Emotional Bond Develop a compelling story. This narrative allows buyers to connect with your business on a deeper level. Share the origins of how the company was founded, the motivations and vision behind it, key milestones, and your future dreams for the business under new ownership. This narrative helps buyers become emotionally invested in carrying on the company's legacy. 2) Showcase Meticulous Record-Keeping Long before even considering selling your business, meticulously organize your financial, tax, and legal records. Buyers will conduct extensive due diligence, so you need to have sales figures, tax returns, contracts, intellectual property paperwork, and other documentation readily available. Transparently providing this information upfront builds trust and confidence with buyers early on. 3) Invest in Premium Marketing Collateral Professional marketing materials show buyers you mean business, no pun intended. Work with a talented graphic designer to produce slick sales brochures, pitch decks, and promotional assets tailored to your target buyer's needs and preferred visual style. Verbally convey your business strengths, then provide supporting marketing collateral to back up claims with visual substance. 4) Find the Right Valuation Pricing your small business too high can deter buyers. Consider hiring a qualified valuator to determine how much the business is worth based on financials, clientele, brand strength, and industry benchmarks. This defends your asking price with quantitative market data. Being too vague or inflated on valuation raises red flags with seasoned buyers. 5) Cast a Wide Buyer Net Marketing your business for sale early and to the largest pool of qualified buyers drives more offers and the optimal sale price. Hire an experienced business broker to handle outreach through their connections and marketing channels. Also, utilize premium business sales listing platforms to gain exposure outside your region. 6) Vet Buyers Thoroughly As you field inquiries from interested parties, vet each thoroughly to assess the sincerity of interest, proof of funds, and experience in running this type of company. Moving too quickly with an unqualified buyer rarely ends well. Be cautious about sharing sensitive details like client lists or financials too early in the process as well. 7) Drive Competition Once you have several qualified buyers at the table, use competition tactfully to your advantage. While you don’t want to drag negotiations out forever, letting buyers know there are others bidding can compel them to offer top dollar, accelerate the process, and agree to favorable terms for you. 8) Negotiate Earnest Money & Terms Require interested buyers to put up good-faith, non-refundable earnest money to demonstrate seriousness. This also guarantees you get paid if the deal falls through. Negotiate clear timelines, performance metrics, and payment terms favorable to you built into the sales agreement. Retaining a business attorney can help craft binding contracts that protect you. 9) Handle Transition Planning Early into the negotiation phase, start planning a detailed transition plan spanning 30 to 90 days post-sale. This ensures client retention, trains the new owner properly on systems, and helps you strategically phase out. Having a transition roadmap signals to buyers that you are a serious seller invested in the future success of the business under new ownership. Selling a thriving small business at maximum valuation is part art, part science. The process requires blending the art and science across valuation, marketing, negotiations, and transition planning. It demands significant upfront effort, but the long-term payoff makes it well worth the investment. By implementing these proven sales strategies, you can captivate buyers, command premium valuations and craft a business legacy positioned to prosper under new ownership. 10) Understand your target audience If you are wondering how to get people to buy your product, first, it is essential to understand and gain knowledge about your target audience. What are the things you must know, such as: Who are they? What do they want? And how would you effectively reach them? After all, gaining knowledge about your audience would help you tailor your several marketing efforts, which would meet the requirements and several other preferences through you. On the other hand, if you start understanding your target market, you must conduct audience research. Above all, there are multiple ways in which you could go about this, such as: Firstly, you need to analyze your customer base. In this case, you need to look for several other patterns and some common characteristics among the most loyal customers. In this case, it gives you valuable insights into your target audience and their values. Secondly, you must use several other online tools and platforms that would provide audience analytics. Several other social media platforms would offer detailed demographic and internet-based internet-based data about your followers. This information could help you identify several key segments within your audience. In this way, you could also develop targeted marketing strategies. 11) Leverage Social Proof Leveraging social proof is another proven strategy that would captivate buyers and sell your businesses. In this case, chances are new, and you must look for several reviews and testimonials from other customers. You want to know if this lives up to its promises. After researching the fact, over 70% of customers actively seek out such reviews and several other testimonials before heading to any purchase. 12) Use demand generation methods to attract customers Another proven strategy where you could captivate buyers and sell your businesses is to use demand generation methods to attract customers. Demand generation is about creating awareness and generating interest in your products, where you could attract potential customers. Aside from that, demand generation is also essential because this would help you reach an extensive range of target audiences and create buzz around your business product. In Conclusion In this article, I have discussed several proven strategies to captivate buyers and sell your business successfully. By incorporating such a strategy, you could significantly enhance and develop the chances of capturing the attention of several other potential buyers. Ultimately, you could also drive sales. I hope you liked this article. If you have any questions, please comment below! Read Also: Choosing Between Shopify and Crafting Your Website: A Guide for 2024 How Automation Tools Are Transforming Digital Marketing? Unlocking Opportunities: How Does Leasing Expand Your Car Options?

12 Benefits Of Working With A Managed IT Support Company

As the second decade of the 21st century is coming to a close, more and more companies are working with managed IT support company. When it comes to IT, even the smallest startups require a serious approach. However, maintaining a large IT department isn’t just costly, it’s time-consuming and often impossible. That’s why many companies turn to managed IT support. This delegation scheme is useful for businesses of all sizes and types. You can get a variety of IT services at any time for a reasonable price, which is much lower than you would be paid as salaries to a full-time IT department. Let’s take a closer look at what managed IT support is and how it can benefit your business. What is Managed IT Support? Essentially, by hiring a managed IT Managed Companies of Singapore, you are delegating all your IT-related affairs to a team of experts. Here is a detailed description of what managed IT Support is all about. Instead of maintaining a large IT department, which may not have sufficient experience and expertise to attend to all problems, you get access to a large number of experts in different IT fields. Depending on the type of contract you sign with the company, you can get 24/7 monitoring and support. These companies offer a wide variety of services, from cabling to software development. Anything in-between, such as antivirus updates, disaster recovery plans, hardware repair, can also be included. You can either pay a flat rate or choose a “per device” plan. Additionally, you can remove and add services to your contract throughout the collaboration. Unlike traditional IT services that companies use for fixing different problems, managed IT support is proactive. These specialists work to prevent various issues and offer professional advice about necessary changes according to the latest developments. Most companies, which are choosing managed IT support, know the risks associated with a lack of professional IT assistance. They want to save time and money while staying ahead of the competition. By 2024, the global managed service market is expected to reach $296.38 billion. Hundreds of thousands of companies are already taking advantage of such services. Thousands yet are contemplating them. Benefits of Collaborating with a Managed IT Support Company Besides saving time and money, numerous benefits of working with a managed IT support company exists. 1. Staying on Top of the Latest Developments When working with a team of IT specialists, you can expect them to monitor the latest IT-related developments in your business niche. Today, failing to catch any changes in technologies could put you far behind the competition. According to experts at preciseit.tech, even if your company doesn’t seem to have anything to do with tech, you may be surprised at how much such developments could affect you. Monitoring the latest innovations in the IT field could be time-consuming. Doing that is part of the job done by managed IT support companies. As soon as they discover something important related to your business, they can take proactive steps to help you move forward. 2. Controlled Spending When it comes to IT-related problems, it’s hard to predict how much money you would have to spend on dealing with them. It may not seem that much when one problem occurs. However, with time, you could find yourself paying large amounts to traditional IT support companies or hiring professionals, whose expertise you only need once or twice a month. When you sign a contract with a managed IT, support provider, you get a clear picture of how much your company will spend on these services in the coming month or year. With this information readily available, you can plan your budget. This controlled spending issue is especially important for small businesses, which often work with a limited budget. 3. Keeping Up with Large Companies While small businesses are working hard to grow and develop, they often don’t get as many benefits as larger companies do. When it comes to IT support, the needs of small and large businesses don’t differ much. Only the scale does. Why can’t small companies take advantage of the same 5-star IT support as their larger counterparts do? The reason is money. While a sizeable enterprise can hire a formidable IT team with a specialist for each of the company’s needs, a small business can hardly maintain an IT department. That’s where managed IT support comes in. By delegating responsibilities to the managed IT support company, a small business can take advantage of the same services as larger enterprises do without paying a fortune. 4. Improved Security Security is a serious issue faced by many companies today, especially when they are dealing with sensitive client information. Some businesses choose to hire security specialists to maintain a safe environment for their network. Meanwhile, outsourcing security issues to a third party may seem questionable. When you work with a managed IT support company, you can be sure your security is in reliable hands. This company learns everything about the way your business functions and what security needs it has. This helps IT experts set up powerful protection, create a disaster recovery plan, and ensure your clients’ safety. With cybercrimes costing American companies over half a billion dollars annually, paying for security could be the best investment in your company’s integrity. 5. Vendor Collaboration One of the toughest tasks companies face is finding software and hardware vendors. While it may be time-consuming to choose the right hardware and software, it’s even tougher to find the right manufacturer and provider. Managed IT support companies to research for you, looking for the most reliable vendors. Besides evaluating your company and figuring out which programs or hardware it needs, they can find the best place to buy them. 6. 24/7 Monitoring and Quick Response Many companies require round-the-clock monitoring of their systems. In case something goes wrong during the off-hours, it could spell disaster to the functioning of the business. When a problem occurs, it must be fixed immediately. Managed IT support companies have experts working round-the-clock to ensure your business is functioning flawlessly. In case something happens, these experts are ready to react ASAP. 7) Streamline Your Productivity After researching the facts, it has been seen that managed IT support companies are dedicated to ensuring business procedures. This means that productivity and efficiency are critical to the entire IT environment. While working with an MSP, there is more minor network downtime. On the other hand, the client data is safeguarded highly, ensuring you can efficiently regain it. In this way, users can access the crucial database during a network outage or disaster. Further, MSPs will provide you with an on-call support service 24/7 to address the issues. In this way, MSPs will ensure that your business and its employees solve problems quickly. 8) Access Cutting Edge Technology Another benefit of a managed IT Support Company is technology innovation. This will guarantee you a good fortune while working with an IT organization. Above all, this will focus on being a leading technical expert in the marketplace. Multiple technicians regularly surround themselves with remarkable cutting-edge information. On the other hand, the client benefit is that you will have the latest and most valuable technologies you can incorporate. Also, the clients are not responsible for paying to train the employees. This will be based on other advanced systems internally. 9) Ensure Experts have managed Your IT With a remarkably managed IT support company, you can easily manage the IT environment with multiple experts. After all, the recent demand for IT infrastructure, software applications, and digitized businesses requires highly skilled and specialized employees. In this way, users can fully optimize solutions. MSP already possesses remarkable knowledge where it would be costly to train in-house staff. These experts of MSPs are then held to high accountability standards via the Service Level Agreements. The SLAs will ensure accountability where the excellent service is enforced and outlined. 10) Improve RoI and Decrease Risk With a remarkable IT provider of MSPs, your company will have access to the collective experience of several IT professionals. In addition, multiple reliable resources with outstanding technical expertise and knowledge. These are available to call you on such significant solutions. In this case, you can use this based on the industry's best practices. 11) Getting Benefits from Customized Solutions for Your Business Managed IT Support company providers can quickly analyze business objectives. Do you know what your business goals are? How should MSP technology serve your business? And so on. In this case, you can efficiently manage the service provider, which should not be an ad-hoc. It means that the sole goal is to fix the printer or reboot the computer. The relationship should be about using IT strategically to reach the business goals. This would ensure further productivity, which would give you amplified and guaranteed. 12) Scale Your Operations Being a technology expert, IT organizations will help you to understand what customers need and how they will develop the IT services. Understanding small and medium businesses requires a cloud computing solution, especially for their specific business operations. Final Thoughts Working with a large team of IT experts at a reasonable price has numerous benefits. More and more companies are getting rid of IT departments in favor of managed IT support services. Delegation is the future. Are you on the bandwagon? Managed IT Support company is critical to look at the technology landscape. This happens especially with increasing cybersecurity attacks, companies continually going digital, and many others. Ensure your technology is also required to achieve the business goals. Above all, this is at the forefront of your technological relationship. Thank you for visiting the website! You May Also Like: How To Sell A Small Business Without A Broker? 5 Intelligent Sources To Boost Business Strategies All Over The World What is Business Intelligence And How Modern It Gadgets May Improve Them Effectively

Top 5 Customer Experience Podcasts

Customer Experience Podcasts: What are they?