Top 5 Customer Experience Podcasts

Published on: 12 October 2020 Last Updated on: 29 May 2021

We’re seeing increased digital penetration, rising competition for the same target audiences, and consumers with extremely high expectations. Right from the first time a consumer interacts with branded content on social media to the time they become a return customer, everything depends on customer experience.

Every vertical of your organization needs to build on the customer experience. From upskilling your customer to encouraging your team to listen to customer experience podcasts, businesses should be looking to learn and improve the ecosystem at every opportunity.

In this article, we are looking at the top five customer experience podcasts and how they can help brands. However, before we begin, let us look at how podcasts are redefining customer experience.

Customer Experience Podcasts: What are they?

In the past few years, many businesses have started to realize that for customers it’s all about the experience. Numerous other competitors are offering the same product or service at the same price points. Why then should consumers choose one over the other?

This is where brands need to evolve a highly productive customer experience process. A customer experience podcast (CX Podcast) is a great way to help brand personnel understand the ins and outs of creating a successful strategy.

These podcasts are hosted by brands that work on customer analytics software products. You can also find a lot of CX thought leaders and experts offer podcasts to help brands and aspiring professionals. Most of the content of these podcasts revolves around insights and inspirations to chart the perfect customer journeys.

In the following section, we spoke to industry leaders and multiple brands and created a list of the top 5 customer experience podcasts in the industry.

List of 5 Best Customer Experience Podcasts

1. SentiSum’s Podcast

SentiSum’s Podcast finds leaders in e-commerce, customer experience, and customer service and gets them to tell their stories. With an aim to unearth radically different ideas and to drive forward the customer experience space, the SentiSum podcast is a must-listen for CX leaders. SentiSum has been able to get together some of the brightest minds in the industry including Augie Ray from Gartner and Sean Mckee from Schuh. Their insights into how businesses need to be informed and take the appropriate decisions and steps are inspiring to say the least.

2. The Active Campaign Podcast

As you might know, Active Campaign is a leader in email marketing and sales automation among other things. Active Campaign’s podcasts offer real-time customer stories of their successful campaigns. While some insights are great, others look to push the brand name forcibly into the discourse. This tends to take away all the attention from learning and knowing about customer experience, to simply be just another promotion tool.

3. C-Space Podcast

C-Space CEO, Charles Trevail is one of the leading names in the CX podcast world. The success of the podcast is primarily due to the fact that it concentrates squarely on the consumer. The podcast talks about how consumers think about brands. This kind of reverse engineering of sorts helps brands understand consumers better. Routine interactions with business leaders, intelligentsia, and marketing studies create decent episodes.

4. (A) Podcast Series

One of the best things about (A) podcasts is its emphasis on new technology. The episodes on the podcast are routinely intertwined with new tech like Artificial Intelligence, Machine Learning, etc. The podcasts also show the influence of these in business areas like Chatbots, Content Marketing strategies, CRM, etc. While all this information is great to have, it can sometimes drift away from offering solutions to CX issues and problems.

5. Roger Dooley’s Brainfluence Podcast

Roger Dooley is a persuasion expert, who deals in complex neuroscience, brain-behavior, and psychology. This helps brands to understand CX from a biological and psychological standpoint. Roger Dooley frequently invites industry thought leaders and intertwines great discussions blending software, innovation, automation with human behavioral analysis. The podcasts are insightful, inspiring, and can help you understand human behavior.

The Final Word

There is a reason why brands like Coca-Cola, Nike, Apple, and others focus and invest billions of dollars in enriching customer experiences. They understand that giving the right experience to a customer can help in creating lifelong repeat ones.

This does not only help in contributing to repeat purchases (sales) but also puts out a great word about the brand. If you are a business looking to engage with CX on a greater level, you can start asking your team members to listen to the above-mentioned five podcasts.

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Abdul Aziz Mondol

Abdul Aziz Mondol is a professional blogger who is having a colossal interest in writing blogs and other jones of calligraphies. In terms of his professional commitments, he loves to share content related to business, finance, technology, and the gaming niche.

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Choosing The Right Visitor Sign-in Software For Your Organization’s Needs

With the complexities of modern security and privacy concerns, organizations across industries are increasingly turning to advanced visitor management solutions. A reliable visitor sign-in system streamlines the guest check-in process and enhances overall security and compliance with regulatory standards. Identifying the ideal software tailored to your organization's unique requirements is imperative for a smooth and secure operation. Keep reading to understand the critical aspects that will guide you in choosing the right visitor sign in software. Keep on reading till the end to learn more… What Is A Visitor Sign-In Software? You might remember how all the visitors who were temporarily visiting the building or an organization were made to sign a big fat data entry book in the past. They used to write down their names, the time of entry, and the purpose of the visit. They also used to mention their contact details and who they would want to meet. That was a visitor entry process that was made and managed manually. But times have changed. And with the evolution and advancements in technology, everything is now digital. Data has become centralized, and it is managed that way. And THAR is where a Visitor Management Sustem comes into play. A Visitor Sign-in Software is a part of the Visitor Management System (VMS). A VMS helps organizations keep track of visitors entering the building. It lets them efficiently manage the visitors. A sign-in software for the visitors is a part of the smart VMS. It is located on the premises to control the data and to maximize security. So, the reason or purpose of having this system is nothing new. It remains the same as before. Understanding The Security And Compliance Needs Of Your Organization The first step in selecting visitor management software is analyzing the security and compliance demands specific to your organization. This may include understanding data privacy laws, such as HIPAA in healthcare settings, which your software must adhere to. Identifying these requirements early can help prevent legal and security issues in the future. Scrutinize the various levels of access control offered by the software. It’s crucial that the system can identify and manage different visitor types, from contractors to VIP guests, ensuring appropriate access while maintaining security. Your staff should be able to easily monitor and control visitor movements within your facility. Another key consideration is the software's capability to keep thorough visitor logs. These records are vital not only for security audits but also for any emergency action plan in the event of a situation requiring a quick evacuation roll call. Ensure the system can securely store and manage data while providing quick and efficient retrieval when necessary. Your organization's industry may also influence the level of security you require. For instance, organizations that handle sensitive information or have high-security areas will need a sign-in system with advanced identity verification features, such as ID scanning or biometric checks. Key Features to Look for in Visitor Sign-In Software When evaluating potential visitor management software, consider the features that are essential for streamlining operations. User-friendly check-in processes, such as self-service kiosks or quick scan-in options, can significantly reduce queues and enhance visitor satisfaction. Notification systems are another feature to look for. The software should notify the relevant personnel immediately upon a guest's arrival. Additionally, customizable badges with photo IDs can enhance security by making it easier to identify visitors within your premises. Also, the system should be able to pre-register guests, which can save time for both visitors and staff. Pre-registration can often include pre-screening questions that aid in security and compliance, ensuring unauthorized or risky visitors are flagged before they arrive. Ensure the software also provides detailed reporting and analytics. These insights can help with data-driven decision-making, inform capacity planning, detect security patterns, and understand visitor trends. Reporting functionality is valuable for continuously improving visitor management protocols. The Role of User Experience in Visitor Management Systems The user experience is crucial to the success of any software solution, and visitor sign-in systems are no exception. It should be intuitive for both guests and administrative users, with minimal training required. A complicated system can result in a negative first impression for visitors and frustration for staff. The interface design should be clean and inviting, offering clear instructions and guidance for visitors as they sign in. On the administrative side, the software should allow staff to easily oversee visitor flow and access clear and concise visitor data. Mobile compatibility is increasingly a must-have for both visitors and administrative users. Whether it's providing the option for visitors to check in using their smartphone or enabling staff to manage visitor details on the go, having a mobile-responsive system can significantly enhance the user experience. Take a Look at Integrations It is important that your VMS can be integrated with several other systems that you use for your organization. This helps with the overall efficiency and operations. Some of the systems that you should consider incorporating your VMS with are security cameras, employee directories, and other access controls. One of the reasons behind this is that most organizations use a lot of digital and smart software. Since integration helps with data centralization, using a VMS that can be integrated with other systems makes managing the data much more efficient and smart. Freedom for Customization Last but not least, one of the things that you should keep in mind while choosing a particular VMS is whether you can customize it for better usage. Since every organization is different, the preferences and requirements for each of them will vary. Therefore, when choosing a particular software, it is important to see if it can meet all your needs. A VMS that you can customize as per your requirements will help create a better and more positive experience for both visitors and staff alike. Best Visitor Sign-in Software in 2024 Now that you know the importance of visitor sign-in systems, it is time to learn about the best software systems you can use. The options are endless, but you should have a list ready, right? Here are the top three best Visitor Sign-in Software that you should check out this year: 1. SwipedOn The first one on this list of the best Visitor Management Systems and Visitor Sign-in Software is SwipeOn. Just as the name suggests, it is one of the easiest to work with. It gets integrated with other systems pretty smoothly and helps in the working of the same. One of the best things about this platform is that the average time to get a response here is even less than two minutes. 2. Robin Second on the list is Robin This one is a great platform for enterprise and mid-market companies. Additionally, you can also use it for scheduling meetings with people around the world. When it comes to customization, this platform is truly one of the most popular ones. 3. Doordesk Last but not least, Doordesk is one of the most popular VMS tools that helps with enhanced security. It is a great choice if you want to improve your visitor experience and streamline the check-in and checkout process. Bottom Line Overall, a visitor sign-in system is an integral part of modern organizational security and efficiency. By understanding your specific requirements and reviewing your options carefully, you can select a visitor management solution that not only meets your immediate needs but also supports your organization's growth and evolution over time. In case you wanted to know about the things to keep in mnd while choosing a VMS, we hope that this blog has been of help to you. If you have any other questions related to visitor sign-in software, please feel free to let us know by commenting in the box below. Read Also: Everything You Need To Know About PKI In Cybersecurity Five Tips to Make Sure Your Security Software Is Actually Secure Why DRM Is the New Standard for Document Security

What Is Channel Management And How Does It Work?

When you are a manufacturer or the handler of a company, you have to understand that you can not manage all the work yourself, especially the production and the selling on your own. Manufacturing and looking after the production lines is the essential job of a manufacturer. But out of the product sales, the company will make a good profit. If you want to grow your company, you have to concentrate on selling the goods primarily. Here the names of the channel management process are becoming stronger. Without a successful, efficient channel management process, your business and the products selling both are turning to be hectic jobs. But when you involve channel management software in the system, your sales and marketing work is becoming more simple and more productive. Let’s see first the answer to ‘ what is channel management?’ What Is Channel Management? The manufacturers are looking after the product’s production. After the production of the product, these products are heading towards the market for sales. Channel management is a process where the channel partners look after the product selling and product marketing with a specific channel. Channel management is working as the connecting bridge between the customer and the manufacturing company. The channel partners followed an individual target to sell the product and make the communications between the customer and the manufacturing company. Most of the channel partners are following the contractual bond between the company and them. And they are communicating on behalf of the manufacturer of the company. The channel partners can individually develop any new channel management strategy to improve the marketing plannings. The relationship between customer service and channel management is quite dependable. Customer service is an essential key integral part of the channel management process. When the channel management partners represent the company brand, the customer care services should be pretty strong and professional as the customers do not lose their faith in the brand. Now we think the channel management definition is clear to you. Now let’s jump into the next phase of the question of the importance of channel management. The channel management example is giving you a better understanding of the topic. Pros Of The Channel Management Process For Running a business, the necessity of a productive channel management process is to help you to grow. The main working area of the channel management process is to streamline all the business and customer communications. This is the reason in the positive channel management process that customer communication is so important. Here are the pros of the channel management process. Take a look at this and plan your successful channel operation module. The Channel management process is looking after the communications between the customers and the manufacturing company. And make a better relationship with good customer care support. Along with good revenue generations, the customer relationships and the bonds are going to be stronger when you are using the successful channel management process. Each channel partner is responsible for streamlining the communications with the customers in the channel. Every channel follows different types of strategy and different types of customer care services. Along with the goal achievements, you will know which module is the best suitable for your business. Techniques and strategies wise, each and every channel is using different techniques. But business protocol remains in the same position. The channel partners are establishing direct communications with the customers of the specific channels. So every time the customers need any specific help, the channel partners are present to provide the customer support. Along with the good customer support, your brand value is also going to increase, and your products are going to reach a good number of customer connections. These are the attractive features of the channel management process. And if you want to grow your business, the first thing you have to do is develop attractive channel connections and develop a good channel process model. How To Boost Your Channel Partners? Boosting your channel partner means you are taking action to grow your business. Successful channel management is the only way by which you can spread your product sales areas. Successful channel management has multiple benefits for your business. The best of all is the manufacturers do not have that much time for customer communications and looking after marketing and sales. But direct recruiting is very costly here. Here is some strategy that you can follow to boost your channel partner’s energy. Excellent cooperative collaboration with the channel managers and schedule data exchange is a regular job to boost the channel partner’s energy. And the meetings and essential training are the compulsory tasks to grow the channel engagement process and improve the communications. Announce the suitable incentive models for your channel partners. And elaborate the model structure in the open seminars. Always give the achievable target and a different target scope with different incentive structures. The target should be on the basis of the experiences and the channel’s nature. So for every channel partner, the target is distant. Seminar meetings are helping you to develop a stronger bond with your channel partners. Always communicate with the partner, and the channel manager should always maintain the communications between channel partners and the company. The company goal and the channel partner’s cooperation are helping you develop a solid and productive channel management system. More you recruit the new channel partner, their different perspectives, and the additional business terms are helping you to make progress and generate a new productive channel management process. Wrapping It Up The channel partners are a great help to spread your business and develop a more productive sales and marketing team. Hence, you are a manufacturing company and do not have time to look after sales and marketing. Therefore, creating a good channel management process offers the best facility to your customers. What is your opinion about the channel management process? Do not forget to share your opinion with us. More Resources 5 Tips to Improve Your Internet Privacy Why Your Business Needs Call Center Tracking IT Quick Fixes for Your Business During the Crisis by Paul Belogour

How To Find the CPQ Platform for Your Brand

The small businesses that thrive are the ones that can meet their customers' needs while keeping their prices affordable. Due to the great advancements in technology, distributors can configure their products to the specific needs of their customers. Delivering customizable products is a great way to grow your business and your customer base, but you have to have the right tools to get the best out of your team and your products. Manufacturers and other distributors that develop complex products utilize CPQ software to configure their products to their customers' specifications. With the right CPQ tool, you can enhance your deliverables and offer fully customized products, but not all CPQ platforms are the same. Continue reading to learn how to find the right CPQ software for your company. Outsource your procurement needs to a specialist: Running a company doesn't afford business owners much time to gain in-depth knowledge about different products and services they need for their company. They may know that they need a particular service or product like CPQ software, but they have too many other things going on to learn about CPQ tools, which ones are for their industry, and which of those are the best. By outsourcing your procurement needs to a specialist, you get the benefit of having people who excel at finding the best products and services for your budget and needs. Your procurement specialist likely won't be an expert in CPQ solutions, but the important thing is they know how to find the best tools on the market and negotiate to get the best optimal price for their clients. A procurement specialist can do much more for you than find the right product configurator for your business, they can help you find all the products and services necessary for your brand to grow and flourish. You simply have to be willing to make the investment. Do some online research of your own: Even though you may not have time to dedicate to learning in-depth about CPQ solutions and can allow a procurement specialist to help coordinate your efforts, you should do some research of your own. You should want to know as much about any product as possible, and the internet is the quickest way to gain a layman's understanding of anything. Configure One CPQ is a product configurator that has a prominent online presence mainly because customers love it and can't stop talking about it. Furthermore, Configure One creates a lot of informational content that will help you learn about CPQ integration and other basic CPQ processes. Configurable products are the wave of the now and the future because once consumers get a taste of a great thing, they only want more. So that means finding the right CPQ solutions is essential to growing your brand. Do some opposition research: Sometimes the best way to learn more about your industry is to learn from your competitors. Doing opposition research allows you to learn what systems and tools your rivals use to deliver configurable products to their customers and see what consumers like. Believe it or not, your competitors might be more willing to divulge information to you than you'd expect. That doesn't mean they're going to hand over their proprietary secrets, but most entrepreneurs are down for a mutual exchange of information and ideas. As long as you're willing to share some trade intel as well, your relationship with your competitor could turn into a friendly rivalry. Finding the right CPQ solutions for your brand greatly increases your chances of growing your market share and profits. By hiring a procurement specialist, doing a little online research, and tapping your competitors for intel, you can attain the tools you need to grow your company. Read Also: 7 Ways To Communicate With Customers In A Better Way! Optimize Your Small Business Revenue by Taking These Steps Why Your Business Needs Call Center Tracking

Top 5 Customer Experience Podcasts

Customer Experience Podcasts: What are they?