Top 5 Customer Experience Podcasts

Published on: 12 October 2020 Last Updated on: 29 May 2021

We’re seeing increased digital penetration, rising competition for the same target audiences, and consumers with extremely high expectations. Right from the first time a consumer interacts with branded content on social media to the time they become a return customer, everything depends on customer experience.

Every vertical of your organization needs to build on the customer experience. From upskilling your customer to encouraging your team to listen to customer experience podcasts, businesses should be looking to learn and improve the ecosystem at every opportunity.

In this article, we are looking at the top five customer experience podcasts and how they can help brands. However, before we begin, let us look at how podcasts are redefining customer experience.

Customer Experience Podcasts: What are they?

In the past few years, many businesses have started to realize that for customers it’s all about the experience. Numerous other competitors are offering the same product or service at the same price points. Why then should consumers choose one over the other?

This is where brands need to evolve a highly productive customer experience process. A customer experience podcast (CX Podcast) is a great way to help brand personnel understand the ins and outs of creating a successful strategy.

These podcasts are hosted by brands that work on customer analytics software products. You can also find a lot of CX thought leaders and experts offer podcasts to help brands and aspiring professionals. Most of the content of these podcasts revolves around insights and inspirations to chart the perfect customer journeys.

In the following section, we spoke to industry leaders and multiple brands and created a list of the top 5 customer experience podcasts in the industry.

List of 5 Best Customer Experience Podcasts

1. SentiSum’s Podcast

SentiSum’s Podcast finds leaders in e-commerce, customer experience, and customer service and gets them to tell their stories. With an aim to unearth radically different ideas and to drive forward the customer experience space, the SentiSum podcast is a must-listen for CX leaders. SentiSum has been able to get together some of the brightest minds in the industry including Augie Ray from Gartner and Sean Mckee from Schuh. Their insights into how businesses need to be informed and take the appropriate decisions and steps are inspiring to say the least.

2. The Active Campaign Podcast

As you might know, Active Campaign is a leader in email marketing and sales automation among other things. Active Campaign’s podcasts offer real-time customer stories of their successful campaigns. While some insights are great, others look to push the brand name forcibly into the discourse. This tends to take away all the attention from learning and knowing about customer experience, to simply be just another promotion tool.

3. C-Space Podcast

C-Space CEO, Charles Trevail is one of the leading names in the CX podcast world. The success of the podcast is primarily due to the fact that it concentrates squarely on the consumer. The podcast talks about how consumers think about brands. This kind of reverse engineering of sorts helps brands understand consumers better. Routine interactions with business leaders, intelligentsia, and marketing studies create decent episodes.

4. (A) Podcast Series

One of the best things about (A) podcasts is its emphasis on new technology. The episodes on the podcast are routinely intertwined with new tech like Artificial Intelligence, Machine Learning, etc. The podcasts also show the influence of these in business areas like Chatbots, Content Marketing strategies, CRM, etc. While all this information is great to have, it can sometimes drift away from offering solutions to CX issues and problems.

5. Roger Dooley’s Brainfluence Podcast

Roger Dooley is a persuasion expert, who deals in complex neuroscience, brain-behavior, and psychology. This helps brands to understand CX from a biological and psychological standpoint. Roger Dooley frequently invites industry thought leaders and intertwines great discussions blending software, innovation, automation with human behavioral analysis. The podcasts are insightful, inspiring, and can help you understand human behavior.

The Final Word

There is a reason why brands like Coca-Cola, Nike, Apple, and others focus and invest billions of dollars in enriching customer experiences. They understand that giving the right experience to a customer can help in creating lifelong repeat ones.

This does not only help in contributing to repeat purchases (sales) but also puts out a great word about the brand. If you are a business looking to engage with CX on a greater level, you can start asking your team members to listen to the above-mentioned five podcasts.

Read Also:

Abdul Aziz Mondol

Abdul Aziz Mondol is a professional blogger who is having a colossal interest in writing blogs and other jones of calligraphies. In terms of his professional commitments, he loves to share content related to business, finance, technology, and the gaming niche.

View all posts

Why Do Entrepreneurs Put Up Their Drop Shipping Websites For Sale?

You must have found that there are several drop shipping websites for sale and wondered why do entrepreneurs want to sell their dropship websites anyway? If the stores are doing so well then why sell them instead of expanding them? Well, there is more to the selling than meets the eye when it comes to drop shipping websites! While drop shipping websites carry many advantages, it is sometimes better for the entrepreneurs to sell their websites instead of holding on to them. There are four main reasons why entrepreneurs prefer to put their drop shipping stores on sale. Different Ways Drop shipping Can Make Things Easier For You There are multiple ways Drop shipping can make things easier for you are as follows:- Time: Let us assume that a successful entrepreneur is operating 10 drop shipping stores at once(believe it!). While the stores start to do well, it becomes difficult over time to manage all the 10 stores at once. Instead of spending time perfecting all the 10 stores, the entrepreneur can sell one of the stores or more at a profit. This store is ideally the one which is generating the most profit out of the 10 stores. The reason is that this store will be established and the buyer will be more willing to invest in this store instead of starting from scratch. The entrepreneur can save time in this manner and concentrate on establishing the other stores. He can spend time making those other drop shipping stores great so that they generate impressive profits too. Time can be saved in this way by the entrepreneur as he has lesser dropship stores to think about and manage. Dropshipping websites for sale help with managing time better. Growth: When an entrepreneur has been running the same business for a while, it can become a little tedious. Regardless of how passionate he was at the beginning, he can get bored of his venture that started out on a positive note. When he thinks he cannot contribute to the dropship store any longer, he can turn to selling instead. Many entrepreneurs do this to find something else that they are passionate about. This gives them more opportunities to explore other businesses and start fresh with another brimming idea. By selling, the entrepreneur gets the financial support he needs. Selling the drop ship store enables him to positively start to look for other opportunities that are waiting to be explored. This growth benefit helps the entrepreneur to broaden his horizons and helps him to design something new which can be totally different altogether. Entrepreneurs can discover new opportunities that help them to grow in terms of their career. Profit: When entrepreneurs put dropshipping websites for sale, it can be for the purpose of gaining profit instantly. When they have a website that has been doing good business, they do get profits but slowly and steadily. As customers’ orders are processed, there is a flow of profits but it is slower than getting the profit all at once. Not every entrepreneur has that kind of patience. That is, they don’t get all the profit at once but they do get some of the profit this month, then next month and so on. When drop shipping websites are sold, the profit margin can be quite high as the owners get the entire profit amount of their website at once. Remember that this is the case when the dropship website has shown that it is worth the investment by the buyer and can grow into a lucrative drop shipping business in the future as well. The Google rankings should be high, the orders by customers should be stable and there should be a continuous stream of visitors that access the store. This is the way in which profits are determined. Cost: When entrepreneurs have more drop shipping stores than they need, then it can be a waste of money and energy. This is particularly true when the entrepreneur is unable to dedicate enough time to the store to make it work to its full potential. The operational costs can be cut down in this way and this can be another reason for putting dropshipping websites on sale. The selling can help the entrepreneur to invest in other ventures that do excite him later. In the meanwhile, he can sell the drop ship websites that he is not paying any attention to at a profit. One of the most popular drop shipping platforms is Exchange marketplace by Shopify which makes it easy to sell and buy a dropship business. If you are an entrepreneur who is considering selling or buying a drop ship website than exchange marketplace is for you. It provides you with an easy interface to work with so you can find drop shipping websites for sale easily. Read Also: Get Ready For The Festive Season With Souq’s Super Saver Offers On Household Essentials

Five Traits of Successful Entrepreneurs You Should Develop

Beginning a business is a ton of work. Any specific person who discloses to you it's not is either lying or has never really begun one themselves. The hours are long, penances are incredible and you are ambushed with new issues and difficulties consistently with apparently no closure. If you don't have the constitution to climate these things, your business could implode on you quicker than it began. Obviously, entrepreneurship isn't for everybody. Yet, how would you realize whether it's for you? You should begin by asking yourself the stuff to be a pioneer on the grounds that, generally, you'll be completing a ton of the stir in advance without anyone else's input. In the event that you can't lead yourself through startup, odds are you won't probably have the option to lead your business and future employees through development and on to success. If you appreciate just a couple of really long periods of genuine work every day, the remainder of the time spent either watching occupied or hanging out at the water cooler to make up for lost time with TV talk, an unobtrusive however relentless check and benefits and approve of schedule all day every day, quit perusing here and return to your comfortable work area work. To be Successful Entrepreneurs like G Scott Paterson, they found out the necessary behaviors to make their goals a fact and continuously took the movement to reach their desires. Scott Paterson Toronto is a Toronto-based technology and media venture capitalist who has been active for 28 years in the investment banking industry. Here are five traits of s successful entrepreneurs: Solid authority characteristics: Pioneers are conceived, not made. Do you end up being the go-to individual more often than not? Do you discover individuals asking your supposition or to help guide or settle on choices for them? Have you been in the executive’s jobs all through your vocation? A pioneer is somebody who esteems the goal over any obnoxiousness the work it takes to arrive may bring. Willingness to come up short: Successful entrepreneurs are daring persons who have all gotten more than one critical obstacle: they are not scared of disappointment. This isn't to imply that they surge in with total surrender. Truth be told, entrepreneurs are regularly successful in light of the fact that they are computing and ready to settle on the best choices in even the most exceedingly awful of cases. Sequential innovators: Entrepreneurs are nearly characterized by their drive to continually grow new thoughts and enhance existing procedures. One truth as that is the way a large portion of them got into business in any case. Comprehend what you don't have a clue: While successful entrepreneurs are ordinarily solid characters, generally speaking, the best have discovered that there's consistently an exercise to be educated. They are once in a while hesitant to pose inquiries when it implies the appropriate responses will give them understanding they would then be able to use to impact. Focused spirit: Entrepreneurs appreciate a test and they like to win. They would need to since beginning a business is basically perhaps the greatest test an individual can take on in their lifetime. In business, it's a consistent war with rivalry to win business and develop market share. Read Also: 5 Key Leadership Skills For Entrepreneurs What You Need To Be A Successful Entrepreneur

5 Strategic Ways To Automate Your Internal Business Workflows

Setting up a business requires a lot of effort, time, and money. On top of that, making sure it becomes a success is an even harder job. It requires capital, investment, and constant attention. After going through the complicated process of making a business stand on its feet, if you also have to keep yourself engaged in all the jobs that your business requires, it may pose a big problem for you. As the meme goes, modern problems require modern solutions; technology has an answer to every problem that we encounter in whatever spectrum. Workflow automation has emerged to be one of the most sought-after forms of technology. It simply refers to the automatic functioning of a few processes with just the input of a few data. It saves a lot of manpower. Here are 5 ways in which automation can be strategically utilized. Use automation only where applicable You must not overdo it by using automation in every step of your business. Instead, you should decide where it is necessary. For example, a process that is prone to mistakes if conducted by a person may be given over to automation to minimize time and errors. Automation may be used for repetitive processes There are all kinds of jobs that constitute a business. In the past, they all had to be done by people, which gradually became quite exhausting. The job may involve a few processes that need to be repeated over and over again. It becomes very difficult and tedious for an individual to continue doing the same thing for hours on end. Thus, automation is recommended for such repetitive tasks where all you have to do is put in your data, and certain software will record it and do the rest of your job. Automating tasks that have a bigger impact You may assign automation to a simple and trivial task and not see much of a difference. But, many small tasks together would have taken up a lot of time and effort, which you have saved by using automation. For example, a company has reached out to say that they have used automation to send emails to their partners at their convenience without worrying about them being disturbed. AUse automation to form a connection between two software You must make the most of automation by using it to connect two software and get the work done. It will be like living up to the phrase of killing two birds with one stone. Automated by using a step by step process You may be faced with errors if you automate a process in one go. Instead, you should break down a process into simple steps that would have been undertaken by an individual. Enter individual data for every step and then combine them. This will make sure there are no glitches in the intermediate steps. Only then will you end with a successfully automated process. Read Also: Industrial Automation Software Development 5 Reasons Every Business Should Invest in Automation Software Why Sensors are Essential in Machine Automation Top 10 Features to Have in Marketing Automation Platforms

Top 5 Customer Experience Podcasts

Customer Experience Podcasts: What are they?