7 Tools Your Business Can Utilize to Simplify the Customer Onboarding

Published on: 20 July 2018 Last Updated on: 10 September 2021
Customer Onboarding

In the current customer-centric business environment, a poor Customer Onboarding experience can easily kill growth prospects and jeopardize the survival of a business. Customer Onboarding helps define the early relationship between clients and businesses.

B2B SaaS enterprises can use Customer Onboarding strategies to gain a competitive market advantage and promote customer service and retention. According to Smartsheet, an effective Customer Onboarding plan requires a proper understanding of customer needs, support analytics, and a statement identifying causes of customer defection or discontent.

Support analytics give business proprietors an intuitive understanding of the customer persona, among other valuable insights. While serving customers, enterprises also need to avoid information overload and underestimating the power of providing basic customer service.

The services should be provided without overpromising something that a business cannot deliver; avoiding the use of complex pricing structures and delaying responses to customer queries. Customer Onboarding is a journey that takes a lot of resources and effort to perfect. According to the Entrepreneur, SaaS-based entities can simply the Customer Onboarding process using the following strategies:

Use personalized welcome greetings and messages – personal attention can make or break the Customer Onboarding campaign. You can start your offline engagement with a greeting or personalized welcome if you are working online. The other strategies include calling the name of the customer or company when communicating and issuing bonus materials like eBooks.

7 Tools Your Business Can Utilize to Simplify the Customer Onboarding:

1. Product demonstration:

If your customers know your product, but do not know how to use it. You need to step up and give a demonstration. This can be done using a short video program that demonstrates how the product works. Alternatively, you can provide a features guide to enlighten your customers.

2. Define your milestones:

You can benchmark the progress the business is making by setting the goals you want your customers to achieve. You must ensure your team fully understands the customer’s objectives and how the service is helping them achieve their goals. You can start by creating a progression checklist highlighting the goals.

3. Submit useful content:

Besides the SaaS product, your content is a very crucial component in the Customer Onboarding equation. The content can help you add value to your product and transform you into a trusted advisor. Remember, good content is one that is realistic, objective, and helps solve customer concerns.

4. Offer assistance:

Customer assistance is best exhibited through customer service. Being an integral component of a business, good customer service can help a business grow its client base, breed satisfaction, and strengthen relationships. The service can be offered using phone, email, and live chat service.

5. Showcase successful examples:

Everybody wants to be associated with success; the same applies to customers. If you are selling a product or service, it is highly advisable to attach success stories to show customers that your product is actually working. The strategy can also go a long way to inspire customers to try your product and positively amplify your brand.

6. Ensure frequent follow-up:

Regular follow-ups are crucial in any marketing campaign because they can help a business retain customers, grow revenue and speak more personally to the customers. Away from the initial pomp and optimism that often characterize the Customer Onboarding process, the latter stages of selling also need to be strengthened to steady the ship all through the process.

7. Looking for Best SaaS Customer Onboarding Experience; Try User IQ’s Platform! 

The highly transformative User IQ’s Platform makes it easy to analyze user activity and guide the user to value. For enhanced user adoption, the platform offers boundless customer engagement.

Businesses looking to grow their reach in terms of smart marketing and revenue will be glad to know that the Customer Onboarding process is enhanced with access to in-app creators and personal segmented tutorials. The multifaceted User IQ’s Platform engages seamlessly with other popular platforms such as Salesforce, Gainsight, and Zendesk.

Read Also :

I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

View all posts

Leave a Reply

Your email address will not be published. Required fields are marked *

Related

how to harvest kale

How to Harvest Kale Throughout the Year: A Seasonal Guide

Kale is one of the most nutritious and versatile greens you can grow in your garden. It's packed with vitamins, minerals, antioxidants, and fiber and can be used in salads, soups, smoothies, and more. But how do you harvest kale throughout the year so that you can enjoy it fresh and crisp and also make it last longer? In this article, I will show you how to harvest kale so it keeps growing, how to harvest kale from the garden, how to store and freeze kale, and the health benefits and taste of kale. Additionally, I will also share some tips and tricks on how to grow kale successfully and how to use it in delicious recipes. Whether you're a beginner or an expert gardener, this guide will help you make the most of your kale harvest. What is Kale & Why Should You Harvest It? Kale has a mild, earthy, and slightly bitter taste, which can vary depending on the variety, growing conditions, and harvesting time. It can also become sweeter after a frost, as the cold temperatures trigger the plant to produce more sugars. Kale can be eaten raw or cooked, and it can complement many dishes and flavors. It can also be seasoned with salt, pepper, lemon juice, garlic, onion, vinegar, or any other condiments you like. Kale is not only tasty, but also healthy. It's low in calories and high in fiber, vitamins, minerals, antioxidants, and phytochemicals. It can help improve various aspects of health, such as: Eye health Kale is rich in lutein and zeaxanthin. These are carotenoids that protect the eyes from age-related macular degeneration, cataracts, and glaucoma. Kale also contains vitamin A, which is essential for vision and eye health. Blood pressure Kale is high in potassium, magnesium, and nitrates, which are compounds that help lower blood pressure and relax the blood vessels. Kale also contains vitamin C, which helps prevent homocysteine, an amino acid that can damage the blood vessels and increase the risk of cardiovascular diseases. Bone health Kale is a good source of calcium, magnesium, and vitamin K, which are important for bone health and density. Kale also contains vitamin C, which helps the body absorb calcium and produce collagen, a protein that strengthens the bones and connective tissues. Immune system Kale is loaded with vitamin C, which is a powerful antioxidant that boosts the immune system and fights off infections and inflammation. Kale also contains vitamin E, which enhances the immune response and protects the cells from oxidative stress. Digestion Kale is high in fiber, which helps regulate digestion and prevent constipation, diarrhea, and bloating. Fiber also feeds the beneficial bacteria in the gut, which improve the digestion and absorption of nutrients and support the immune system. Skin and hair Kale is rich in vitamins A, C, E, and iron, essential for healthy skin and hair. Vitamin A helps maintain the moisture and elasticity of the skin and prevents acne and wrinkles. Vitamin C helps produce collagen, which keeps the skin firm and smooth. On the other hand, vitamin E helps protect the skin from sun damage and aging. Iron helps deliver oxygen to the skin and hair cells and prevents anemia, which can cause hair loss and pale skin. How to Harvest Kale So It Keeps Growing? One of the best things about kale is that it's a cut-and-come-again crop. This means that you can harvest it multiple times throughout the season, as long as you do it correctly. Here are the steps to follow to harvest kale so it keeps growing: Choose the right time to harvest The best time to harvest kale is when the leaves are young and tender, usually about 30 to 40 days after planting. You can also harvest baby kale leaves about 15 to 25 days after planting. You should harvest kale before it starts to flower. This is when it produces yellow or white blossoms and becomes bitter and tough. Kale usually flowers when the days get longer and warmer. Therefore, you should harvest it more frequently in the spring and summer. Use a sharp knife or scissors to cut the leaves You can either cut the whole plant at the base, leaving about an inch of stem or cut individual leaves from the lower part of the plant, leaving the upper leaves to grow.  Additionally, you should cut the leaves about an inch above the soil to avoid damaging the crown and the roots. You should also avoid cutting too many leaves from one plant. This is because this will weaken the plant and reduce the yield. A good rule of thumb is to leave at least half of the leaves on each plant. Wash and dry the leaves You should wash the kale leaves as soon as possible after harvesting to remove any dirt, bugs, or pesticides. To rinse the leaves under cold water, you can use a colander or a salad spinner. After that, pat them dry with a paper towel or a cloth. You should also remove any damaged or yellow leaves, and trim any tough stems. Enjoy or store the leaves You can eat the kale leaves fresh, or store them in the refrigerator or freezer for later use. I will explain how to store and freeze kale in the next sections. How to Harvest Kale from the Garden? If you want to harvest kale from the garden, you need to follow some simple steps and tips to ensure a successful and bountiful harvest. Here are some things to consider when harvesting kale from the garden: Choose the right variety There are many varieties of kale to choose from, depending on your preference and climate. Some of the most common varieties are curly kale, which has dark green, and curly leaves that are great for salads and chips.  You can also try dinosaur kale, which has dark blue-green, flat leaves that are great for soups and stir-fries, and red Russian kale, which has purple-red, frilly leaves that are great for salads and smoothies. You can also choose kale varieties based on their maturity time, cold tolerance, flavor, and color. Some popular kale varieties are Winterbor, Redbor, Lacinato, and Scarlet. Plant the seeds or seedlings Depending on your preference and availability, you can plant kale seeds or seedlings in the garden. The best time to plant kale seeds or seedlings is in early spring, as soon as the soil can be worked, or in late summer or early fall, for a winter harvest. You can also plant kale seeds or seedlings every two to three weeks, for a continuous harvest. You should plant the seeds or seedlings about a quarter to half an inch deep, and one to two inches apart, in rows that are 18 to 24 inches apart. Additionally, you should water the seeds or seedlings well, and keep the soil moist until they germinate or establish, which usually takes seven to 14 days. Thin the seedlings When the kale seedlings have two to four true leaves, you should thin them to avoid overcrowding and competition. You should leave about six to 12 inches of space between each plant and eat or transplant the thinned seedlings. You should also weed the area around the kale plants regularly, to prevent pests and diseases. Harvest the leaves You can start harvesting kale leaves when they are big enough to eat, usually about 30 to 40 days (about one and a half months) after planting, depending on the variety. You can either harvest the whole plant or pick individual leaves from the lower part of the plant, leaving the upper leaves to grow. That is not all. You should harvest kale in the morning when the leaves are crisp and fresh and before the sun gets too hot. You should also harvest kale before it starts to flower, which is when it produces yellow or white blossoms and becomes bitter and tough. How to Store and Freeze Kale Kale is best eaten fresh, as it loses its flavor and texture quickly. However, if you have a large harvest, or you want to preserve kale for later use, you can store or freeze it. Here are the best ways to store and freeze kale: Store kale in the refrigerator: You can store fresh kale in the refrigerator for up to a week, if you keep it in a perforated plastic bag or a container with a lid. You should also avoid washing the kale before storing it, as this will make it wilt faster. You should wash the kale just before using it. Freeze kale raw: You can freeze raw kale without blanching it, which is a process of briefly cooking and cooling the vegetables to stop the enzyme activity that causes them to spoil. However, freezing raw kale will result in a mushy and watery texture and a loss of flavor and nutrients. To freeze raw kale, you should wash and dry the leaves, and then pack them in freezer bags or containers, leaving some space for expansion. You can freeze raw kale for up to six months, and use it in smoothies, soups, or casseroles. Freeze kale blanched: You can freeze blanched kale, which will retain its color, texture, flavor, and nutrients better than raw kale. To freeze blanched kale, you should wash and trim the leaves, and then blanch them in boiling water for two to three minutes, depending on the size of the leaves. You should then drain and cool the leaves and squeeze out the excess water. Moreover, you can then pack the leaves in freezer bags or containers, leaving some space for expansion. You can freeze blanched kale for up to a year, and use it in salads, sandwiches, or quiches. How to Use Kale in Different Cuisines and Recipes Kale is a versatile vegetable that can be used in many different cuisines and recipes. Whether you want to make a salad, a soup, a smoothie, or a casserole, kale can add flavor, color, and nutrition to your dish. Here are some examples of how to use kale in different cuisines and recipes: American cuisine Kale is a popular ingredient in American cuisine, especially in salads, sandwiches, and casseroles. You can make a kale and apple salad with walnuts and honey mustard dressing, or a kale and chicken sandwich with mayonnaise and cheese. You can also make a kale and cheese casserole with eggs, milk, and bread crumbs, or a kale and sausage quiche with pie crust and cheddar cheese. Mediterranean cuisine Kale is a common ingredient in Mediterranean cuisine, especially in Greek, Italian, and Spanish dishes. You can make a kale and feta cheese pie with phyllo dough and olive oil, or a kale and white bean soup with garlic, rosemary, and lemon juice. You can also make kale and tomato pasta with parmesan cheese and basil, or a kale and potato tortilla with eggs, onion, and paprika. Asian cuisine Kale is widely used in Asian cuisine, especially in Chinese, Japanese, and Indian dishes. You can make a kale and tofu stir-fry with ginger, soy sauce, and sesame oil. Additionally, you can make a kale and seaweed salad with rice vinegar, sugar, and sesame seeds. You can also make kale and coconut curry with onion, garlic, curry paste, and coconut milk. If you like something Indian, you can also try kale and lentil dal with cumin, turmeric, and coriander. Wrapping It Up! Kale is a wonderful vegetable that you can harvest, store, and use in various ways. It's easy to grow, harvest, and store kale, as long as you follow some simple steps and tips. It's also healthy, delicious, and versatile, as you can use it in many different cuisines and recipes. Kale is a green treasure that you don't want to miss. If you want to know how to harvest kale, I hope that this blog has been of help to you. If there are any other queries related to the same, please feel free to let me know. All that you need to do is scroll down till you reach the bottom of the page. Then leave your comments and suggestions in the box below. And I will be there to help you out with the same! Read Also: How to Harvest Lettuce: A Step-by-Step Guide for Fresh and Crispy Salads Everything You Need To Know About Harvesting Basil! Asparagus 101: When, How, And How Often To Harvest?

READ MOREDetails
Office Organization

5 Office Organization Tips Every New Business Owners Must Know

Office organization is very important particularly if you are a new business owner. It requires conscious effort but it helps you to reach on top of the game. You must remember that staying organized is not a one-size-fits-all thing, what works for one may not work for you. However, one thing is for certain – organization requires consistency. Clean Out: Too much clutter, mess, and dirt in your office will distract you and can add up to your stress every day. Clutter happens because you are too afraid of throwing anything out, thinking that everything is important for your day to day life. Cleaning out your office from any unnecessary and outdated things is your best foot forward when starting out with your business. Of course, there will always be pictures, your favorite vacation memorabilia, and the likes. However, it is not always healthy for the eyes to see stacks and stacks of obsolete documents on your desk. It is outright distracting and while others are fascinated by chaos, a successful business will always be organized and free from office distraction. Search for new decoration and organization ideas which are available via Simply Maid to keep your office in tip-top condition. Only keep the important things on your desk like notepads, calendar organizer, computer, and some pens or pencils then set everything else you don’t need aside or organize them in a box and stash them in your storage room if you don’t feel comfortable throwing them out. Sort out Documents: According to research, an average person wastes at least four hours in a week searching for the document, they need from their filing cabinets or stacks on the table. If you are a new business owner, make sure your filing cabinets do not have any documents that are not relevant to your current operation. Anything that’s more than a year old will no longer currently apply – most especially if the notes are hand-me-down notes from the previous owner of the business. Throw them out if you think these outdated files will not help your current business. Paper receipts aren’t really necessary in the digital era. Throw all paper receipts within the first months of your operation especially when you’ve audited them already. Alternatively, you can also scan these receipts for documentation purposes or take a picture of them on your smartphone. Take Advantage of the Cloud System: A cloud is an online storage system where you can keep your digital files. This means you don’t have to keep hard copies – soft copies nowadays will suffice. For instance, there are free cloud drives which you can use such as Google Drive, Dropbox, and Box. If you upload your soft copies of important documents on the drive, you are protecting these files from getting lost and at the same time be able to access them anywhere, anytime. Take Care of Legal Issues: It is a must that you have trusted tax advisor, bookkeeper, and even attorney. When you’re a new business owner, taking charge of your own operation is a requisite but you won’t be able to handle this on your own. You need the help of others – advisors or otherwise. Any legal issues that will arise in the future can become your worst nightmare if you did not tie these loose ends ahead of time. Finally, give yourself a lot of space where you can think with utmost clarity with your mind. It is only then that you are truly organized that will pave your way to success. Read Also: 5 Reasons Why Your Business Needs A Lawyer Necessary Spaces To Include In Building Your Office 9 Cool Things Every Marketer Should Have In Their Office Staying Safe In The Office: 8 Workplace Safety Tips Everyone Should Know Resolutions To Help The Small Business Owners To Avoid Being Bankrupt

READ MOREDetails

Addressing Supply Chain Challenges For Medical Consumables In Developing Countries Through Precision Injection Molding

This article explores the significance of precision injection molding in addressing supply chain challenges for medical consumables in developing countries. With a focus on the capabilities of plastic injection molding companies, we highlight how precision injection molding empowers these nations to overcome barriers and ensure the timely availability of essential medical supplies. Precision Injection Molding: Transforming Supply Chain Efficiency Precision injection molding, a state-of-the-art manufacturing process, plays a vital role in improving supply chain efficiency for medical consumables in developing countries. By leveraging advanced technologies and techniques, plastic injection molding companies can produce high-quality and customized medical supplies with precision, consistency, and speed. Empowering Local Production and Accessibility The adoption of precision injection molding enables developing countries to set up local production facilities for medical consumables. This strategic shift reduces dependence on imports, ensures a steady supply of essential items, and significantly shortens delivery times, particularly in emergency situations. Plastic injection molding companies collaborate with local partners, sharing expertise and providing access to cutting-edge machinery and molds to boost local production capabilities. Enhancing Quality Control and Safety Standards Precision injection molding technology offers unprecedented control over the production process, enabling strict adherence to quality control and safety standards. This ensures that medical consumables manufactured in developing countries meet international regulations and guidelines. With plastic injection molding companies providing the necessary know-how, developing nations can effectively address concerns related to inferior or counterfeit products, enhancing patient safety and improving healthcare outcomes. Cost-Effectiveness and Sustainable Manufacturing Precision injection molding presents a cost-effective solution for medical consumables in developing countries. By leveraging economies of scale and local production, manufacturing costs can be significantly reduced, leading to affordable prices for essential medical supplies. Moreover, precision injection molding allows for the use of recyclable and sustainable materials, promoting environmental responsibility and sustainability in the healthcare sector. Promoting Local Job Opportunities and Economic Growth The establishment of local precision injection molding facilities in developing countries offers economic opportunities by creating jobs and boosting the domestic economy. Plastic injection molding companies, alongside government and industry collaborations, help train local talent, providing technical expertise and assistance in establishing high-quality manufacturing practices. This enhances the skill set of the local workforce, driving economic growth and promoting the long-term sustainability of the healthcare sector. The Road Ahead: Overcoming Challenges and Building Resilience While precision injection molding presents numerous advantages, specific challenges must be addressed to ensure its effective implementation in developing countries. These challenges include limited access to advanced technology, lack of infrastructure, and the need for significant investment. However, by fostering international partnerships, knowledge sharing, and targeted investments, plastic injection molding companies and relevant stakeholders can collectively build resilient supply chains that meet the medical consumables needs of developing nations. Conclusion Precision injection moulding has the potential to revolutionize the supply chain for medical consumables in developing countries. By enabling local production, enhancing quality control, promoting cost-effectiveness, and creating job opportunities, plastic injection molding company are instrumental in overcoming supply chain challenges and improving healthcare delivery. With ongoing support, collaboration, and investment, precision injection molding can pave the way for enhanced accessibility, affordability, and sustainability of medical consumables in developing nations, ensuring improved healthcare outcomes for all. Read Also: Tips For Protecting Your Overseas Shipments Role of supply chain management in business Simplify Parts Pricing With A Comprehensive Solution

READ MOREDetails