Principles for Leading Your Company through COVID-19 Crisis

Published on: 20 November 2020 Last Updated on: 04 September 2021

Ever since the COVID-19 outbreak in the UAE, the government and other institutions have been fighting to curb its spread. The virus spreads when a healthy person inhales droplets from a person who is infected. It also spreads when you touch surfaces that are contaminated then touch your eyes, mouth, or nose. It is necessary to adhere to the recommended health guidelines like washing your hands or using an alcohol-based sanitizer, maintaining social distance, avoiding crowds, etc. Employers should ensure that the workplace is safe and can accommodate employees without compromising their health.

Preventing the Spread of COVID-19 at the Workplace

Keeping your workplace COVID-19 free does not have to cost much; maintain hygiene and cleanliness. Ensure that surfaces like tables and desks, keyboards, and telephones are wiped and disinfected regularly.

Encourage regular hand washing by workers and customers. Provide sanitizers and hand wash soap at entrances, exits, washrooms, etc. Ensure that sanitizer dispensers never run out. You can also hang informative posters on the importance of washing hands to prevent the spread of the Coronavirus. Promote the use of face masks at all times and practice good respiratory hygiene. Make sure your employees are well aware of Coronavirus Health Insurance.

How to Lead Your Company during the Coronavirus

Leading a team during the COVID-19 can be tough; there is uncertainty, and employees are constantly worried about their families and health. Here are principles you can use to lead your team during this time of crisis.

Preach Hope

Your employees will mirror your behavior, so as you talk to them about the present and unclear future, it is necessary to remain optimistic. Be truthful and assure them that the company will withstand the hard times, and things will be back to normal. You need to give them hope, act like a leader.

Taking leadership training Dubai lessons teaches you how to handle overwhelming situations in the workplace. Although preaching hope is necessary, avoid giving false assurances as this can break their trust in you and the company.

People-Centered Approach

You need to be in tune with how the staff feels and thinks during this crisis; watch for changes and respond to any concerns. Employees are going to be worried and anxious about job security and health. Executives who take leadership training in Abu Dhabi classes know how to act even in a crisis. Show genuine concern for your workers; some risk their health to be at the office while others work from home juggling family and workload.

Effective Communication

Communicating is not enough; you need to ensure that the message is understood and not blown out of context or misinterpreted. Try to maintain personal but professional communication with each member. Be transparent, and keep the employees informed, but don’t bombard them with too much information.

Communication is a two-way-street; listen to your team and receive feedback without judgment. When employees are free to issue their concerns and opinions, they feel appreciated and valued which leads to job satisfaction and improved productivity.

Collaboration

Don’t pretend to know everything; nobody expects you to. This is the ideal time to rely on your resources, employees, and all team members. Create taskforces, sub-taskforces, and explain each person’s role; this makes them feel that they are contributing positively to the workplace during this crisis. Collaboration fosters cohesion and builds trust within the team. When people work together they can come up with better solutions to problems. It also helps employees to adapt to the new norm. Change is inevitable, and organizations need to adapt accordingly.

Establish a Common Vision

Focus on setting out a simple, shared vision; this fosters a sense of purpose. As the crisis escalates, a shared vision reminds the team to work on what is needed at every stage and to focus on important issues. It also helps employees to focus on the organization’s goals without getting distracted by the outside world. It steers employees in the right direction. Having a clear vision ensures that every member is on the same page. A good vision is not enough; you need to communicate correctly to let everyone know their responsibilities and expectations.

Be Present

It’s crucial to be present at the workplace to interact and support your team. It is also necessary to do the same if you have a virtual team. Most organizations have all or some of their employees work from home. It is necessary to schedule regular meetings through video conferencing. This makes remote working employees feel seen and included in everyday routine and decision-making processes. You don’t have to be physically present to lead your team. If you lead managers, you need to keep a tab of their daily routine and continue with your coaching conversation.

The COVID-19 crisis has changed the workplace; some people work from home while others continue with their normal routines while observing health recommendations. It can be overwhelming to lead a team during a crisis; some workers are confused while others are worried and frustrated. As a leader, you need to develop strategies to keep your team focused during these times.

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Which One Should You Pick? Cloud-Based Call Centers Vs. On-Premises Call Centers

In today’s fast-paced world, businesses constantly seek ways to improve efficiency while reducing operational costs. One of the most significant changes we've seen is the shift from traditional on-premises call centers to cloud-based solutions. This is no longer just a trend—it’s a strategic move towards higher profitability and smoother operations. Cloud-based call centers have become an essential organizational plan for businesses that value high profitability and low operational costs. More and more businesses are moving from on-premises call centers to cloud-based call centers. If you, too, are considering a change, know the reasons to confirm your decision. Why Choose Cloud-Based Call Centers? The following reasons show you the difference between cloud-based call centers and on-premises call centers: 1. Installation The installation process in the on-premises call centers was time-consuming. You had to plan the hardware, get licensing, set it up, install software for the systems, and more. Cloud-based call centers are easy to install. You don’t have to maintain hardware or ensure it operates efficiently. You don’t need to assemble different devices and start off with your process. 2. Operational Costs The cost of managing an on-premises call center is huge. It takes a lot of money to set up and buy hardware such as computers, phones, headsets, and more. You also need licensing and office space to accommodate all your employees. Due to improving technology and regular software upgrades, the costs of replacing an installation are also high. Options like Cisco's customer journey platform show how little investment can go a long way. These processes don’t cost much money but require a good internet connection. Everything is saved on the cloud and billed on a usage basis. This is one way to decrease your operational costs. 3. Easy Management The hardwired and software systems of the on-premises call center make the process tougher and strenuous. It requires more supervision and includes regular licensing, maintenance, upgrades, and more. Cloud-based call centers need little management and eliminate the maintenance of hardware systems. The support comes from digital engagement, reducing on-premises IT charges and other complexities. 4. Flexibility When you install the on-premises call center, it is tough to customize it according to the number of agents. The number fluctuates, and there is less flexibility in the workflow. Maintaining hardware is tough, and you need to modulate the systems, headphones, and so on. In this traditional system, the customer agents don’t work remotely. They are stuck at their desks all the time, receiving calls. This disrupts the company’s ability to deliver quality customer service around the clock. Cloud-based call centers are responsive to the scalability according to the requirement. Cloud systems are offered based on subscriptions, so adding and removing users is like blocking a subscription. The cloud-based system helps agents work from the comfort of their homes. They just need a good internet connection. They offer 360-degree customer support irrespective of where they are. 5. Scalability You will need more staff when you see an expanding business in your on-premises call center. The scalability levels of the on-premises call center system are slow because you need to spend money on aspects ranging from architecture to hardware. Cloud operations offer an efficient software system that depends on data servers. These are what mark their scalability, and there are no extra investments needed. 6. Reliability The quality of phone calls on the on-premises system is great. However, it is usually broken through many systems and that affects the customer's experience. Cloud operations depend on a strong network. You need great internet facilities to promote better customer service. From the points above, we can assume that the future of cloud-based call centers is bright. In every way, it is a better option compared to traditional call centers. Now you know all the reasons to shift to a cloud-based call center, choose the best organization for the services. Which Office Should You Choose as an Employee: On-Premises vs. Cloud-Based? On the other hand, if you’re trying to decide between a more traditional on-premises call center or a modern cloud-based one, it’s important to think about the pros and cons from an employee’s perspective. Here are a few things to consider: Flexibility and Work-Life Balance One of the most attractive benefits of a cloud call center is its flexibility. You can work from home, your favorite coffee shop, or anywhere else with just a reliable internet connection. It’s much easier to fit work around your life, which is incredibly useful. Whether you’ve got a busy lifestyle or just need to prefer a more fluid schedule where you’re not tied down to being in one location. Career Growth Opportunities Cloud-based call centers typically adopt new technology trends. This means you will get exposure to next-generation tools and digital platforms. Your expertise in cloud technology could be in high demand since businesses are moving their solutions to the cloud. On-site call centers tend to stick with outdated processes and technologies. Therefore, exposure to current industry trends may not always be possible. Work Environment and Culture The traditional office space has a lot going for it – team collaboration, immediate access to team leads, and a routine. If you are someone who likes more of a hands-on approach with your coworkers, an office may be the choice for you. A cloud-based work environment is heavily communication-based and autonomous. If you can self-motivate yourself to work on your own time, then a cloud-based workplace would be ideal. Stability and Job Security On-premises call centers feel more stable because they have fixed infrastructure in place. Not to mention the fact that they’re just offices you can go visit. If your CRM goes down or there’s a power outage, somebody physically located near you can fix it. However, while cloud-based solutions may require an internet connection to access, they certainly don’t shut down in bad weather (in fact, “the cloud” is often where they store information on such storms). Hardware failures or physical office closures are unpredictable occurrences that you should be wary of. Final Note Cloud-based call centers are the way forward as more and more businesses embrace digital transformation. They will increase in functions, quality, and applications. Are you a business owner or an employee still sitting on the fence? Decide quickly which side of the divide you want to belong to because cloud technology is here to stay! Read Also : Top 4 Creative Team Building Ideas For A Call Center Industry This 2016 5 Informal Team Building Activities To Break The Ice Among Co-Workers 5 Team Building Activities to Inspire and Enjoy

How to Boost Traffic to your Small Business

We read about new startups coming up with their services and products on the market almost every day. The story of most of the entrepreneurs is same; a team of hard-working people coupled up and managed to string some money to get off the strip to finally cruise in the field of business. Unfortunately, most of them have to close up shop for numerous reasons. Being an entrepreneur, one should be able to learn so many things, all at once. Failure teaches a lot, and there’s always a way out of the mess in every field I can imagine of. Some make it to the next level, which is; a small business: one that has steady growth and ensured revenues. Since a considerable number of people have moved on from the offline world to the digital arena, business firms have to evolve their marketing strategies as well. Failing to do so will only make your business get out of the market in the end. To create a hurdle for failure on your way, the most important thing today is to opt for some affordable digital marketing services. Affordable is necessary to cut the overall costs because initially, most startups do not have enough financial resources. What digital marketing does is that it attracts people towards the services that you have to offer to them. The four primary pillars that digital marketing works on are content, communication, community, and commerce. Let us circle around these pillars in brief. Content : To enhance your visibility to the public, you need to have a presence on the platforms that people use frequently. You must spend a little deal of your precious time and money in buying a website which can be used to reach out to the people. But to be able to generate some customers from there, you need to put some content over there to lure the masses. Content Marketing does not directly promote the business. If done correctly, it attracts the targeted audience, which can eventually drive to profitable customer action. Communication : As it is said; it takes two to tango. Although it does not precisely fit into the context, the rough meaning it carries here is that you must not focus only on speaking. Give the visitors a platform to respond to you as well. This can be achieved through adverts, personal communication with people who seem to be interested, and social media. With the application of email address at almost forum, there’s a very thin chance that people will not go through yours when they open up their account. Community : This again is customer engagement but in a slightly different way. Because of the presence of social media, businesses have the liberty to interact with their audience to understand their opinions about them. Visitors can help you improve your services to an all-new level. These platforms occasionally make changes to their policies as a whole, so you must go through them every single time they amend. If you don’t manage accordingly, well, get ready for the consequences then. Commerce : Regardless of where people choose to buy a product, it all starts with the internet today. A significant number of people search for a product online and read about it in different places to know about it as much as they can before paying for it. Digital marketing commerce meets the needs of consumers based on how they research and purchase. Review sites are the places where people spend most of their time to read about the products, and then is the online shopping stores. People use multiple applications on their smartphones to look out for the product description as well. Summing Up : Traffic is the backbone of every business, and that is why it needs to be taken care of, for better growth. Enterprises survive in the competitive market only when they have enough customers. Note that you must never compromise your quality for quantity. While there are a lot of things like SEO, SEM, PPC, this article was about what exactly can digital marketing do for your business to grow over the years. Smart and hard work must go hand in hand to reach the top of the business ladder. Read Also : Money Borrowers, A Profitable Business Building A Brand For Your Small Business Google Maps Marketing: Guides On How To Boost Brand Advantage Why Every Business Needs Digital Marketing

Tips for Small Businesses To Raise Funds for Their Projects

Are you planning to start your own business? If your answer is yes, then what is stopping you from going ahead with your plan? Well, most of the people who want to run their own business, fail to take even the first step towards it just because they do not have sufficient funds. Money remains the first and most important thing that you need to start your business. Though people say that if you have a strong idea, you can surely take your business to the next level, however that can’t happen without taking the first step. Whether you talk about hiring an office on rent or paying salaries to your employees, you need funds for all that. If you believe that you have a strong idea, but no money to implement it in the right way, then you can take the support of crowdfunding platforms to fulfill your monetary requirement. Crowdfunding platforms are extremely popular among startups and small business because they help them in raising funds for their projects in the form of small donations from unknown people. If you are in a dire need of some money for your project, then you can find a good crowdfunding website to achieve your goal. And here are some important tips on how to raise maximum money with the help of a crowdfunding platform. Your Idea Should Be Your USP If you want unknown people to support your project, then the idea behind it has to be strong which can easily convince people. If you think that you really have a great idea, then try to present it in front of the target audience in the best way possible. Choose An Ideal Platform There are several crowdfunding websites which help people in achieving their fundraising goal, and you have to find a good one for launching your project. When it comes to finding a perfect crowdfunding platform for your project you have to research and try to make a list of at least ten good crowdfunding website and then read effectively about them. Read all the information that is given on the websites so that you can figure out whether they are a good fit for your project or not. Make sure that you research effectively about all the ten websites so that you can get comprehensive information. Once you are done with your research then try to find out the best five among them. This will help in identifying the best of the best websites. As now you are left with only 5 crowdfunding websites, make sure that you read their reviews to clear your doubts further. Reviews are the most important ways of identifying the authenticity and reachability of websites in question. Set A Goal That Can Be Achieved Once you are done with picking a perfect crowdfunding website to raise funds for your project, your next step should be setting a realistic goal. When it comes to launching a fundraising campaign, you try to be practical about setting your goal. If you have launched a fundraising campaign earlier as well, then you must be aware of the fact that the money that is donated initially for your project actually comes from the people in your network. But if you have not done anything like this earlier, then make sure that you set a goal based on the potential of your own network, because that’s what helps in taking your fundraising goals to a next level. Create An Attractive Video For Your Campaign If you want more people to associate with your project then it’s better to create an effective video for it. Videos are very powerful as they easily catch the attention of the people. For example, if you want to send your message to the masses, you can do that easily with the help of a stunning video. You should also use powerful images for drawing the attention of the audience. Promote Your Campaign It’s very important for you to promote your campaign so that more people can donate to your cause. You can promote your campaign on Facebook, Twitter, and LinkedIn, etc., as everyone uses them nowadays. Meet As Many People As You Can Before you launch your fundraising campaign, make sure that you meet the people in your group personally so that you can talk to them about your project. In fact, you can ask the people in your group to promote your campaign. In addition to that, once you launch your campaign, make sure that you make a constant effort to thank the people who have donated for your project.

Principles for Leading Your Company through COVID-19 Crisis

Preventing the Spread of COVID-19 at the Workplace