5 Signs That Your Business Might Need Custom Software

06 December 2018

Investing in custom software might help you solve a complex business problem, boost your productivity and stay at the top of your niche if you’re a small- to a medium-sized business owner. When assessing your software needs, making the right choice is crucial. Therefore, how do business owners know if it’s time to go for custom software? Here are five signs that show it’s time to partner with a software development firm.

1. You feel technology is leaving you behind:

If you are running a business that offers much value to your customers but it seems like other companies are ahead of you, then this is a sign that it’s time to invest in software development tools. This means your old software are not meeting your expectations and needs anymore.

When you invest in new software, your business has the potential to benefit from functionalities that your old software is not offering, enable you to increase your market share and boost your sales.

2. Your whole business is running on Spreadsheets:

Your company uses Excel to ensure the smooth running of your business when you first startup. However, as your business grow and expand, you’ll find that you’re wasting more time managing those spreadsheets rather than developing new products that add value to your company. When this happens, it’s time to migrate to customized software.

All your company operations could be automated into custom software that does all the work for you with minimal manual labor. Custom software will reduce the time you spent on data entry, and focus on results so you could use your time planning and act on operations.

3. Your present software poses many problems:

Your business has been using a piece of software that offers much value to your customers, and it takes care of the tasks you require, but recently, you noticed it slow, freezes up, and it’s been known to lose some of your most crucial data permanently. Besides, your workers hate using the software because it stuck in operations or it frequently sends back errors.

It’s a sign your business needs custom software that it is reliable and user-friendly. You can either hire a professional developer to create a custom solution, which is perfectly tailored to your business or invest in new software development tools, which will offer only solutions.

4. You spend more time on a task:

If you have a given task that you find yourself dedicating many hours because you can’t work out how to do, then, it’s time to scale your software support and save your precious time by ‘hiring’ a software specialist. Excellent software development companies should help you find workable solutions to impossible manual tasks, and get your time back.

They can configure your software to let you add more functions at each stage of your business growth as well as add different functionalities or expanding to different user groups incrementally over time.

5. You’re finding it challenging to satisfy your customers:

Having a low customer satisfaction can hinder your efforts of staying on top of the competition. Communication issues like disorganization, low efficiency, and workflow breakdowns are all signs it may be time to get in touch with a software development company. It would help if you considered how custom software could help make your business more valuable and improve the customer’s experience as strive to improve customer satisfaction.

Custom software can get the entire company back on track, help you improve communication, eliminate human error, and speed up service times. Whatever your business needs may be, custom software development is a tailored solution created to promote your bottom line.

In Summary:

It’s time to think about using a custom software solution that allows you to run a better business if you find business reflecting on some of the named signs. Custom software developed from a reputable company like Skywell software development services is all your business.

When you have custom software, you will start realizing that you’re saving time and money as well as improving your employee and customer satisfaction in the long term. Everyone is using custom software to boost their overall business efficiency, and companies who refuse to use might be risking his or her business.

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7 Tips To Improve Personalized Customer Service

Communicating with customers by their first name is a well-known good practice in personalizing interactions. This gives them the sense of being more than just an income-giving entity. However, personalizing the customer service experience is beyond that. Generic automated responses especially if it does not answer the specific question of the customer can be put offing. Moreover, customers can recognize insincere words or sugarcoated phrases. Checkout Seven Prime Steps Help You To Improve Personalized Customer Service: Here are some pointers for a more personal approach to customer service. 1. Gather as much information as available There are several ways to gather information from the customer these days. Social media, surveys, and web tracking are a few examples. Social media is easy as most people post their lifestyle over it. If their profile is public then their information is more accessible information already. Surveys and feedback forms are powerful tools, too. It can be very specific to the product improvement or service enhancement your customer wants. The downside is that the customer may not have the time or willingness to fill out those sheets. Web tracking analytics offer more juice. This is done mostly by your website. Ensure to give them choices on the cookies being collected though. It shows customers that you respect what they want to share or not. 2. Find a good CRM Customer Relationship Management (CRM) software is a powerful business tool. There is a wide variety of it available in the market. Acquire the one that best suits your enterprise. CRM helps you streamline your business processes. Additionally, these platforms make it easy to follow a customer’s history that is otherwise scattered across various digital spaces. In turn, you have a better understanding of the customer. 3. Consolidate each team’s interactions CRM enhances collaboration as well. However, there are other contact management apps, such as Shared Contacts for Gmail, that do the job. Moreover, these apps are not as pricey as CRMs. Contact management apps are avenues that allow your team to collaborate regarding a customer. These programs can be an avenue where anyone in your organization can share their interactions with the customer. The information gathered on personal interactions with the client is vital. It reflects how the customer specifically feels about your product or service. The more data gathered the better insight can be concluded in order to close the sale. 4. Emphasize privacy permissions As mentioned earlier, web tracking analytics should be clear with the customers. Yes, it is important to gather as much data as possible. But, the manner of collecting them matters, too. Be clear to your website visitors as to what type of cookies you use. This gives them a sense of respect for their privacy. In turn, they’ll know that you are not abusing the data you have gathered from them. 5. Reasonable response time Responding immediately may sound spammy. Responding too long can project inattentiveness. Furthermore, you may give the impression that you didn’t receive their queries, hence customers will find another vendor. Responding within an hour or two is reasonable enough. Albeit the reply within 24 hours is fair. If you cannot respond promptly, send a note saying you will respond when you can do so in detail. 6. Reward loyal customers Your best salespeople are your loyal customers. They recommend your goods to people and you don’t have to pay them. They leave positive comments on your social media. Additionally, they may even answer prospective customers’ questions. Hence, it is just fair to compensate for their brand loyalty. You can do so by offering your devoted customers special discounts and freebies. Another way is to give them early access to new products. You may also invite them to events like product launches or sponsored concerts. 7. Take care of your customer service personnel If you are employing people to do customer service, you must make sure they are loyal to the company as well. If your customer service people are not happy with their job, it would reflect in their tone of voice. As mentioned earlier, customers can sense if the words are hollow. Therefore, create a good workplace atmosphere for your employees so that they can project it to your customers. It also helps you have a high employee retention rate, meaning no need for constant training and adjustments to the team dynamics. Takeaway: Providing personalized customer service is achievable through various tools in data gathering and customer relationship management. Enhancing the customer service experience also requires bettering not only external approaches but also internal processes as well. Read Also: Is Consumer Services A Good Career Path?Customer Service Gripes Revealed In New SurveyHow Customer Service Is Impacting Your Business In 2022!

Customer Service Gripes Revealed In New Survey

Are you an eCommerce business looking to address the problem of abandoned carts on your platform? Do you know how you can ensure that more people close the sales and move cart items into final purchases? Have you tried using some strategies like offering coupons and discounts to sweeten the deal? According to a new and very important study made by Feefo, it has been found that there are more than 79% of customers abandoning their carts and not closing purchases on e-commerce platforms. The question, which many eCommerce-based companies are asking is- how can I change this? In this article, we speak to leading digital marketing specialists and ask them about the various strategies, which can be used to ensure that the items are moved from the cart into the final purchase. Why Consumers leave Items in the Cart According to the Feefo Study? The survey is very important to read and understand if you want to improve the sales and revenue generation for your e-commerce business. According to Feefo, most consumers leave items in the cart because of one specific reason- High Prices! In most cases, the prices displayed on the product pages are exclusive of additional costs like taxes, shipping charges, and in some very weird cases, packaging! According to the study, it is time for eCommerce businesses to start becoming honest and transparent in showcasing prices to the consumers on the product page itself. This may remove the entire magnet strategy of- lower pricing, moving to the cart seeing the higher pricing however emotional investments and time ending up with the purchase Ecommerce businesses need to realize that digital audiences have started to move beyond just baits and value transparency on digital platforms. The study pointed out specifically to High Shipping Costs as the primary impediment to abandoned carts. Taxes too are something, which most of us take into consideration. However, additional shipping expenditures are still not acceptable to the vast majority. How the World’s Best Ecommerce Sites Handle the Abandoned Carts Issue? According to business experts at the best-performing sites, the need of the hour is to help customers at this stage with a small incentive. In other words, customers are already through 80% of the things a business needs to close a sale. At the cart stage, what you need is a small push, which can be offered by brands to the customers. Not only will this result in the final sales happening, but it will also boost the image of the brand in the eyes of the customer in a positive fashion. Some of the best businesses go for the following strategies- Using promotional codes for both new and existing customers. Taking away the Shipping Charges for customers and showing the discounted price. Creating personalized packaging and offering incentives to buy. Having multiple shipping vendors on the business and comparing prices. Rewarding the customer in other ways (social media shout outs). Why Building Positive Business Relationships matter for Ecommerce Businesses? Building a positive brand and making the customer feel special is critical for the success of your e-commerce business. This means that e-commerce businesses need to invest in their communication. In-app messages, email newsletters, WhatsApp communications, etc. are good ways to ensure that you are always having an open channel of communication. By valuing your existing customers, you will be able to win repeat purchases for your business. Your existing customers can also spread a positive word about your brand to their family and friends, leading to more sales and revenues. However, taking care of the costs is the number one thing, eCommerce businesses should look to address at all costs. If eCommerce businesses are able to bring their operational costs down, they will be able to further incentivize sales. You can view the Full Study and Report of the excellent Feefo Study below: Source: www.feefo.com

5 Reasons Why Having Software for Your Business Matters

Are you running a business on your own? If yes, chances are you may face many hurdles along the way, especially if things get too busy in your shop. You have to look out for numerous aspects to make sure that your business will grow and every operation will run as smoothly as possible. Businesses flourish not only because of the customers buying their goods but also because the operations inside are also well-controlled and tracked, thanks to various business software that makes the hardest tasks easier! As a business owner, you must be wise in making decisions and taking rightful actions to smooth sailing sales. This is why having software for your business matters because it could make complex things simpler. Also, get a chance to save a lot of money too! You may check out the information stated below about reasons why having software matters in running a business. Reduces Workload If you have a fast-growing business, it is not a shock to encounter complex and numerous customer demands. Not to mention, trends change from time to time, which adds to the workload you have to face. To better handle these kinds of situations, business software could make the challenging and most time-consuming jobs finish faster than manually. So, if you're one of those starters who can't afford to hire new employees, having the right kind of software could help your company's progress. Additionally, you could significantly cut costs of your business and allow your employees to focus on other, more important priorities. Helps Improve the Company's Customer Service If you want to build a good and long-lasting relationship with your customers, getting business software could help. As technology gets better over time, connecting with a wide audience is also more accessible and faster. Software specializing in phone systems like Weave VOIP phones could help you track your customer's requests and easily respond to them right away. In this way, you could also build a better business image. Additionally, having great software makes it easier for you to reach out to your customers and respond to numerous requests, even if you have a long list of notifications. You could manage, organize, and be reminded through the software about your urgent schedule with it. Makes Scheduling Easier and Faster Time management is vital in running a business. There's no time you could waste, and employees should be productive in their work. In helping you improve in this aspect of your business operations, scheduling business software could help promote better workflow and prevent misunderstandings. Not to mention, it gives a better work-life balance and cuts down on labor costs and the overtime employees. As your business grows, you will also deal with training new staff, adding time shifts, handling orders, and the good thing is that software will take charge of your scheduling needs. It could also remind you of your important tasks and projects to help you keep track of your progress. If you could execute professional scheduling in your business, you will see positive changes. Good and Reliable Tracking In having a better run business, you must have a backup wherein you could keep the important information of your customers using the software. The software will make things easier for you and help in organizing them too. For instance, if you have a customer that you have not gotten into contact with for a couple of months, your chosen software could help you identify who they are and give you valuable information about the history of the relationship you have with them. Through this, you could establish a better response to them. Eliminate Space for Mistakes Everyone is indeed capable of committing mistakes. That is something that we all cannot deny. Committing an error is a natural part of life. Still, with the help of software, it could significantly reduce the usual human errors that are usually the roots of losing customers and business profit. Technology has grown better over time, and obviously, more people are now dependent on gadgets and various advancements. Thus, it has been very beneficial to business owners who use software to reduce human error since technologies are accurate and well-trusted. Some of the common mistakes that software could help solve are misunderstandings, forgetfulness, proper standardization, and more. But, you have to remember that you must not be frustrated when something goes wrong. Mistakes are made for people to learn and improve, and fortunately, the software is one of the best ways to reduce its likelihood of occurring. Takeaway There are many more ways on how good business software could help create better and faster operations. Having software is proven to help in management, sales, tracking, and many more. If you wish to have business software in handling some of your business needs, this could be the right time. You may check out the reasons, as mentioned earlier, why it's good to have one! Read Also: The Value of Business Systems Try These Mac Screen Recording Software For Your Next Webinar Tips to Choose the Best Inventory Management Software

5 Signs That Your Business Might Need Custom Software

1. You feel technology is leaving you behind:

2. Your whole business is running on Spreadsheets:

3. Your present software poses many problems:

4. You spend more time on a task:

5. You’re finding it challenging to satisfy your customers:

In Summary:

7 reasons to be an entrepreneur in the best area: IT

6 Tips for Effective Crisis Management

Content Rally

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

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7 Tips To Improve Personalized Customer Service

Customer Service Gripes Revealed In New Survey

5 Reasons Why Having Software for Your Business Matters

5 Signs That Your Business Might Need Custom Software

1. You feel technology is leaving you behind:

2. Your whole business is running on Spreadsheets:

3. Your present software poses many problems:

4. You spend more time on a task:

5. You’re finding it challenging to satisfy your customers:

In Summary:

Share this Article

7 reasons to be an entrepreneur in the best area: IT

6 Tips for Effective Crisis Management

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

Leave a Reply

Popular

Follow Us

Recent

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