How Businesses Benefit From Keeping A Text Message Record


23 April 2021


Businesses Benefit From Keeping A Text Message Record

Text messages have become an integral part of how businesses interact with their customers and employees. They are used to receive orders, promote products and services, answer customer questions, give instructions to employees, and for general communication within an organization. Their convenience and effectiveness have made text messages the primary means of communication within many organizations. This makes it necessary for businesses to implement systems to effectively manage their text messages.

Knowing who is texting, what was texted, and the response given is required knowledge for businesses to successfully compete in this digital age. Without proper management of text messages, companies not only expose themselves to being left behind because of failing to recognize changing customer tastes, but also open themselves to internal and external legal threats. Visit this site for more information about text message records.

Clearer Understanding Of Customer Trends

Having a complete history of text messages gives businesses greater insight into customer wants and expectations. Being able to access this data will help sales and marketing teams to identify the strengths and weaknesses of current marketing activities, as well as provide instances where customers give their opinions about their experiences. Documented customer feedback should be used to improve existing products and services while helping to drive the development of new ideas that could be brought to the market.

Text Message Records Provide Protection

Customer complaints and lawsuits are unfortunate, but an inevitable part of doing business. Companies must protect themselves from costly lawsuits and the possible repercussions of false customer complaints, which include bad publicity, regulatory sanctions, and loss of income.

Disgruntled current and former employees also pose a serious risk to businesses, as they might file lawsuits claiming they were wronged in some way. If an effective text message record-keeping system is in place, companies can discourage the occurrence of any false internal accusations

Given the stakes, businesses cannot afford to simply delete text messages. Since text message records provide a valuable layer of protection for businesses, their safe storage has become a necessity.

Monitor Employee Performance

Knowing how sales representatives are communicating with customers is necessary to maintain or improve customer satisfaction, which is vital for a businesses’ growth and sustainability. Customers must be treated with respect and their concerns should be addressed in a courteous, professional manner.

Text message records are not only utilized to assess current employee performance, they can also be used to train new employees, providing “real world” examples of the right and wrong way to handle specific situations. Conversations between customers and frontline staff should guide the creation of policies devised to address the underlying issue being discussed.

Make Better Strategic Decisions

Managers are usually under tremendous pressure to increase sales, improve customer satisfaction while reducing expenses. Unfortunately, in seeking solutions to improve their organizations, managers often make decisions based on theories or concepts that may not work when they’re implemented by a particular business.

All businesses are unique in some way. Therefore, its policies and strategies should be based on the data surrounding its customers and frontline employees. Keeping text message records allows business managers to make decisions based on feedback from frontline employees and the customers they serve.

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security controls

Top cloud security controls you should be using

Most organizations use at least some form of cloud storage, yet security issues are still a top concern. Data loss and security breaches are always in the news, with some of the most high profile data breaches to happen in 2018 so far including those that occurred at Reddit, Timehop, and FedEx. What this shows us is that even large companies can make mistakes that seriously compromise the security of their data. A 2017 survey conducted by Clutch revealed that while confidence in cloud storage security is high among small businesses, most are not doing enough themselves to protect their cloud storage. After all, cloud security requires involvement from the user, as well as the provider. We go over some of the top cloud security controls your business should be using to help ensure your data is adequately protected. Why do you need cloud security control? Every day, sensitive information continues to fall into the wrong hands. That’s according to Breach Level Index, as of August 2018. While cloud computing can be great for businesses, providing several benefits such as cost savings and data portability, it does come with certain information security risks. To protect your business against vulnerabilities, you need to put specific controls and standards into place. That’s where cloud security controls come in. They help to address, evaluate, and implement cloud security. They can include the following types of controls. Deterrent: These serve as a warning to potential attackers, warning of possible adverse effects if they were to proceed in their attempt, thereby helping to deter unlawful access. Preventative: These controls strengthen the system against attacks, protecting and managing vulnerable parts of the storage. Corrective: These help to reduce the consequences of an attack, which typically involves limiting damage. This could take place during or after the incident occurs. Detective: These controls will identify or detect an attack, and then respond to the incident. If an attack is detected, the detective control will signal to the corrective and preventative controls in an attempt to minimize damage. Using different types of controls will help to limit and prevent potential damage when using cloud storage solutions. What seems to be the problem? What businesses need to understand is that you cannot rely on your provider to do all the hard work. The issue is not that the cloud environment itself is insecure, but that customers are failing to configure their networks, applications, and data accurately. For instance, let’s take a look at what went wrong with Timehop. On 7 July 2018, the company was affected by a significant data breach that included email addresses, names, dates of birth, and phone numbers being taken. What was the issue? A cloud account that didn’t have multi-factor authentication. For Reddit, although they had two-factor authentication in place, their SMS-based authentication was not as secure as it needed to be. As for FedEx, the problem traces back to Bongo International LLC, a company bought by FedEx back in 2014, which had been storing sensitive client data on an open Amazon S3 bucket. The data had been available for public access for several years, having been collected from 2009 to 2012. Data can be put at risk in many different ways, so it’s essential to have the proper controls in place from the start. Find out what you are responsible for Many cloud services will offer some level of security. What companies need to do is find out exactly what they are responsible for when it comes to securing the data that is uploaded to the cloud. Ignorance is no excuse. Speak to your provider and find out which cloud security controls you are responsible for and what services they offer. Whatever tools are at your availability, make sure you use them all. Ultimately, you are responsible for securing your data, so take advantage of any security tools at your disposal, then make sure you take care of the rest. Limit cloud access A good way to reduce risk is to limit who has access to the sensitive information you are storing. Public cloud storage resources, such as Amazon’s S3 bucket, should not allow external access. Leaving SSH open is another common mistake. You should only allow those who must use the data directly to carry out their job to have access to the data. You can grant temporary access on an as-needed basis to any additional employees. Make the most of the identity and access control tools used by most major cloud providers, so you always know who has access to your data. When granting access, you have the option to limit what data someone has permission to access. Delegate appropriate permissions as needed and remove or disable accounts if an employee leaves the company. Keep your data secure One of the most common mistakes that companies make is to leave data unencrypted. You want to be sure that even if all other security measures fail, you have at least encrypted your data as a last measure of protection. While some providers offer encryption, companies should still use their own encryption techniques alongside these. Your decryption keys should remain within the company so that you can maintain control over these at all times. Learn from past mistakes Even large companies make mistakes when it comes to cloud security. You cannot merely rely on your provider to handle all aspects of security. Users need to ensure they are using current cloud security controls to ensure their data remains secure. The good thing is that we can learn from others’ mistakes. You can take extra precautions and implement certain controls and standards to improve security. Just make sure you pay attention to what is happening in the world of cloud security and update standards and controls accordingly. Read Also :  What You Are Paying For With A Virtual Data Room Top 10 Computer Security Mistakes

Google Drive Alternatives

Why Should You Look Into Google Drive Alternatives?

Google Drive has skyrocketed in popularity since its release over a decade ago, and the numbers prove it. Recent research indicates that its databases hold an enormous two trillion files across 190 countries. This is an impressive achievement for a platform allowing users to store and access files from any device with an internet connection. Google Drive is an incredibly convenient service for personal and professional use. However, with the rise of cloud-based computing, businesses and organizations are increasingly turning towards Google Drive alternatives to better store and manage their data. These solutions provide superior security measures and offer a wide range of features, such as file sharing, collaboration tools, real-time editing, and more, that cater to any team's needs. Top Alternatives to Google Drive Here are some top Google Drive alternatives: is a Canadian cloud storage solution that offers up to 5GB of free storage with the primary account and more for an additional fee. It also has vigorous security features, such as zero-knowledge encryption and two-factor authentication. In addition, it allows syncing between connected devices and provides collaboration features like file sharing, versioning, and commenting. It also offers third-party integrations with a variety of applications. Dropbox Dropbox is a cloud storage service developed by Dropbox, Inc. that provides users with a simple way to store and share files. It offers 2GB of free storage with the primary account, and more can be purchased for an additional fee. It also has robust collaboration features and allows syncing between connected devices. For those who want more than just file storage, Dropbox also offers document scanning, calendar sharing, photo galleries, password management, remote wipe capabilities, and third-party integrations. iCloud Drive iCloud Drive is Apple's cloud-based file hosting platform that lets users securely store documents in the cloud. It is preinstalled on iOS devices like iPhones, iPads, and Mac computers so that users can access their files from any device. It also has a decent level of security and is compliant with GDPR, PPED, HIPAA, and SOC 2 standards. Microsoft OneDrive Microsoft OneDrive is Microsoft's cloud storage solution that comes preinstalled on Windows and Xbox consoles. It offers 5GB of free storage with the primary account and more available for an additional fee. It also enables syncing between connected devices and supports collaboration features like file sharing, versioning, co-authoring documents in real-time, and rich media integration. In addition, it also includes advanced security features, such as encryption at rest, data loss prevention (DLP), malware scanning and detection, and two-factor authentication. Why Should You Look at Google Drive Alternatives? Here are some advantages of using different online storage solutions compared to Google Drive for efficient management of business documents. Better Security Google Drive is a popular file storage service, but its security measures may be lacking compared to other alternatives. Consumers seek data storage services prioritizing privacy and security, and many are turning to competitors to ensure their sensitive information stays safe. For example, OneDrive is an invaluable tool for people who need quick access to their data at any place or time. This cloud platform allows users to start editing an MS Office document on one device and view it from another device, like a mobile phone or tablet on the go. Offline Availability Google Drive's offline access and ability to edit documents without the internet are beneficial features. However, users can encounter difficulties when their connections are reliable or entirely available for an extended period. Alternatively, Sync is a cloud storage service that stands out in the industry. It features full-time access and secure protection of a company's files, with dedicated encryption key security, automatic backups, and version tracking for files once they have been uploaded. Its ability to allow users to access offline storage from any device provides an additional layer of convenience when using its cloud service. It allows users to keep their data safe even if their online access gets interrupted or unavailable, giving them the added confidence of knowing that their data will remain secure and easily accessible. Privacy While Google Drive is a convenient way to store, share, and collaborate on files with others, there is an important security consideration when deciding to use the cloud service. It is widely believed that Google can browse data in the cloud. At the same time, the company assures that it cannot open or read this data. Therefore, many users are only willing to put sensitive documents in their Cloud storage if they have robust privacy policies. Alternatively, Sync provides a secure way to store and access files, utilizing its zero-knowledge security feature. Even its free 5GB account offers superior protection, and thus, it makes sense why many cloud storage users highly recommend Sync. Wrapping Up Google Drive is an excellent tool for saving and sharing documents with colleagues, but other alternatives offer better security and privacy protection. Deciding which cloud storage solution to use requires a detailed analysis of each service's features and benefits to determine which one best suits the needs of a business or organization. Additional: How To Delete A Page In Google Docs What Data Does Google Analytics Prohibit Collecting? How Does Google Ads Generate Responsive Search Ads? When Does The Tracking Code Send An Event Hit To Google Analytics?


The Impact Of Automation On Payroll And Compliance

In the rapidly evolving business environment, automation has emerged as a transformative force, reshaping various operational aspects, including payroll and compliance processes. This technological advancement has significantly impacted how businesses manage their financial obligations and adhere to regulatory standards, much like workforce management systems have revolutionized employee scheduling and task allocation. Automation in payroll and compliance offers many benefits, ranging from enhanced accuracy to improved efficiency. This article dives into the impact of automation on these critical business functions, shedding light on its benefits and the future it heralds for organizations. Streamlining Payroll Processing The advent of automation in payroll processing has revolutionized the way businesses approach this critical function. Beyond merely automating calculations, sophisticated software solutions offer integrated time tracking, direct deposit setups, and even mobile access for on-the-go management. This ensures that every aspect of payroll—from initial hours worked to final payment—is handled precisely and efficiently. Automated systems adeptly manage varying tax rates and legal requirements for businesses operating across different states or countries, ensuring compliance and accuracy regardless of geographic complexities. The result is a streamlined process that saves time and significantly reduces the administrative burden on staff, allowing businesses to allocate resources to areas that drive growth and innovation. Enhancing Accuracy And Reducing Errors Automated payroll systems have become invaluable in enhancing the accuracy of financial transactions and reducing errors. By removing manual data entry, the risk of human error significantly decreases, leading to more reliable payroll outcomes. These systems are designed to automatically update in response to changes in tax laws, employee benefits, and other variables, ensuring that every payment is calculated based on the most current information. Furthermore, they offer detailed records and reports that can be quickly reviewed and audited, providing additional oversight. This meticulous approach to payroll not only safeguards against compliance issues but also builds trust among employees, who can be confident in the accuracy and reliability of their paychecks. Improving Compliance With Regulatory Changes The dynamic nature of tax laws and employment regulations makes compliance a moving target for many businesses. Automated payroll systems are equipped to handle these changes seamlessly by incorporating updates directly into their calculations and reporting features. This automation ensures that businesses remain compliant without needing to monitor and adjust to new regulations manually. It also provides a significant advantage in risk management, as the system can alert businesses to potential compliance issues before they become problematic. By leveraging automation, companies can navigate the complex regulatory compliance landscape more quickly and confidently, minimizing exposure to penalties and legal issues. Enhancing Employee Self-Service Capabilities Implementing employee self-service capabilities through automation has transformed the employee experience regarding payroll and benefits management. These platforms empower employees to take charge of their personal information, view detailed pay histories, and access year-end tax documents independently. This level of transparency and control is a convenience for employees and fosters a sense of empowerment and engagement. Additionally, by decentralizing these tasks, HR departments are relieved of routine inquiries, allowing them to concentrate on strategic initiatives that contribute to the company's culture and growth. This shift improves operational efficiency and enhances the overall workplace environment by promoting a culture of transparency and self-sufficiency. Facilitating Data-Driven Decision Making In payroll and compliance, automation provides more than just operational efficiencies; it offers strategic insights. The data collected and analyzed by automated systems can inform various business decisions, from budgeting and financial planning to workforce development strategies. This wealth of data enables companies to identify trends, such as overtime usage or departmental labor costs, allowing for more informed decision-making. By knowing the financial implications of these trends, businesses can optimize their operations, forecast future costs more accurately, and strategically plan for growth. This level of analysis was previously unattainable with manual processes, highlighting how automation not only streamlines administrative tasks but also provides a strategic advantage. Prioritising Cybersecurity In Automated Systems An additional point to consider in the context of automation in payroll and compliance is the critical importance of prioritizing cybersecurity. As businesses rely increasingly on digital platforms to manage sensitive employee information and financial data, the potential for cyber threats grows. Implementing robust security measures, including encryption, multi-factor authentication, and regular security audits, is essential to protect this data from breaches. Furthermore, educating employees about cybersecurity best practices can help mitigate risks associated with phishing scams and other digital threats. By prioritizing cybersecurity within automated payroll and compliance systems, businesses can safeguard their data, protect their employees' information, and maintain the integrity of their financial operations in the digital age. Conclusion In conclusion, the impact of automation on payroll and compliance is profound, offering businesses the opportunity to streamline processes, enhance accuracy, improve regulatory compliance, empower employees, and make informed decisions. As technology advances, automation will likely play an increasingly central role in these areas, much like workforce management systems have become integral to managing modern workplaces. The benefits of automation in payroll and compliance are clear, promising a future where businesses can operate more efficiently, accurately, and compliantly, ultimately contributing to their overall success and sustainability. Read Also: Common IT Security Risks in the Workplace Everything You Need To Know About PKI In Cybersecurity Would Your E-commerce Website Pass the Cybersecurity Test? Here are 3 Things You Could be Doing Wrong