A CRM is a necessary tool to grow your business. A great customer relations management tool will use technology to assist a company or business in managing its current customers and handling it’s potential customers, too. A strong CRM takes current relationships, and interactions and looks at how to develop, improve and retain those customers.
There are many CRM solutions on the market today. Some prove to be difficult to learn and implement into your business practice. Others have gaps in fulfilling the needs of your business goals. CRM Dialer proves to be a cutting-edge power dialer CRM platform. CRM Dialer is a substantial Zoho Alternative in the power dial CRM marketplace. It empowers small to mid-sized businesses, closing gaps and encouraging sales and supporting other enterprise needs.
1. Help-Desk :
Customer service is the core of every successful business. This is why CRM Dialer built their help-desk directly into their platform allowing you to see and track customer tickets as they are generated. This allows you to monitor the help ticket progress and ensuring that they’re resolved quickly and efficiently, ending with happy, repeat customers. CRM Dialer has help-desk capabilities as a priority in their platform, so your business can make customer service your priority.
Zoho offers Zoho Desk which is a help-desk application that integrates with Zoho CRM. This application utilizes the use of tickets and a knowledge base in order to better serve customers while resolving help desk issues.
2. Real-Time Visitor Tracking :
CRM Dialer allows you to see in real-time what customers are looking at on your site, and what they’re clicking on. This allows your contact with them to be timely, and impactful to aid in closing the deal. It’s included in the platform, no need to log in to an additional database or website to see the visitor’s information history. It’s accessible on the platform and happening at that moment.
Zoho offers access to data within their dynamic reports & dashboards. Zoho utilizes an Opportunity Tracking tool that allows you to see the customer in the sales cycle, what the deal’s size is, and if there has been any contact history.
3. Team Chat :
CRM Dialer has made it easier for the team to collaborate, chat, and communicate effectively. The team chat feature has been built-in so that information can be shared quickly and team collaboration can take place. This built-in feature allows for groups to be made for specific topics or projects, to allow the communication to flow easily in several species or designated teams/groups.
To chat with the team in Zoho, you will need to integrate Zoho Projects into your platform, allowing team collaboration on each project.
4. Email Validation :
Email validation is crucial in customer bounce rate. Having an authentic way to reach out to these customers is a worthwhile and profitable feature for a platform to offer. This is why CRM Dialer built an email validation feature directly into the platform. They offer three ways to perform an email validation: the Lead Email field, the Lead Importer, which allows you to do bulk email validation and validating within Quick Email pop-ups. This feature is refreshing considering most other CRM solutions require a third-party app to be integrated into.
5. Pricing :
CRM Dialer offers two pricing levels. The first is free. Yes, Free. Their first level of pricing offers Forever Free For two activated users. This is perfect for the salesperson who wants to test drive the all-in-one CRM platform and upgrade as his or her business needs to grow. This level does remain free for the two activated users until they decide to move up. The next pricing level offered will be quoted out based on each company’s individual user needs. This is a great feature because, really, no two businesses needs are exactly alike. This pricing strategy allows you to get just what you need.
With Zoho, pricing is offered with several levels of different service features. They include the Standard, Express, Premium, and Enterprise levels, each with their own bundle of features. The prices range from $20.00 to $125.00. The most popular service is their Premium version being offered at $85.00 a month. Interesting to note, these are monthly prices, but they are billed annually with the addition of tax. Zoho does offer a free 10-day trial to test out the platform.
CRM Dialer is a revolutionary CRM power dialer platform. It is a great alternative to other CRM platforms. The designers behind it integrated several key features that work for you to improve your business relations. These features had been stand-alone integrations up until this point. CRM Dialer offers an excellent, improved solution for the small to midsize business. With this in mind, CRM Dialer is a powerful tool for managing both current and potential customers in a business.
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