7 Tips To Improve Personalized Customer Service

23 September 2022

Communicating with customers by their first name is a well-known good practice in personalizing interactions. This gives them the sense of being more than just an income-giving entity.

However, personalizing the customer service experience is beyond that. Generic automated responses especially if it does not answer the specific question of the customer can be put offing. Moreover, customers can recognize insincere words or sugarcoated phrases.

Checkout Seven Prime Steps Help You To Improve Personalized Customer Service:

Here are some pointers for a more personal approach to customer service.

1. Gather as much information as available

There are several ways to gather information from the customer these days. Social media, surveys, and web tracking are a few examples. Social media is easy as most people post their lifestyle over it. If their profile is public then their information is more accessible information already.

Surveys and feedback forms are powerful tools, too. It can be very specific to the product improvement or service enhancement your customer wants. The downside is that the customer may not have the time or willingness to fill out those sheets.

Web tracking analytics offer more juice. This is done mostly by your website. Ensure to give them choices on the cookies being collected though. It shows customers that you respect what they want to share or not.

2. Find a good CRM

Customer Relationship Management (CRM) software is a powerful business tool. There is a wide variety of it available in the market. Acquire the one that best suits your enterprise.

CRM helps you streamline your business processes. Additionally, these platforms make it easy to follow a customer’s history that is otherwise scattered across various digital spaces. In turn, you have a better understanding of the customer.

3. Consolidate each team’s interactions

CRM enhances collaboration as well. However, there are other contact management apps, such as Shared Contacts for Gmail, that do the job. Moreover, these apps are not as pricey as CRMs.

Contact management apps are avenues that allow your team to collaborate regarding a customer. These programs can be an avenue where anyone in your organization can share their interactions with the customer.

The information gathered on personal interactions with the client is vital. It reflects how the customer specifically feels about your product or service. The more data gathered the better insight can be concluded in order to close the sale.

4. Emphasize privacy permissions

As mentioned earlier, web tracking analytics should be clear with the customers. Yes, it is important to gather as much data as possible. But, the manner of collecting them matters, too.

Be clear to your website visitors as to what type of cookies you use. This gives them a sense of respect for their privacy. In turn, they’ll know that you are not abusing the data you have gathered from them.

5. Reasonable response time

Responding immediately may sound spammy. Responding too long can project inattentiveness. Furthermore, you may give the impression that you didn’t receive their queries, hence customers will find another vendor.

Responding within an hour or two is reasonable enough. Albeit the reply within 24 hours is fair. If you cannot respond promptly, send a note saying you will respond when you can do so in detail.

6. Reward loyal customers

Your best salespeople are your loyal customers. They recommend your goods to people and you don’t have to pay them. They leave positive comments on your social media. Additionally, they may even answer prospective customers’ questions.

Hence, it is just fair to compensate for their brand loyalty. You can do so by offering your devoted customers special discounts and freebies. Another way is to give them early access to new products. You may also invite them to events like product launches or sponsored concerts.

7. Take care of your customer service personnel

If you are employing people to do customer service, you must make sure they are loyal to the company as well. If your customer service people are not happy with their job, it would reflect in their tone of voice. As mentioned earlier, customers can sense if the words are hollow.

Therefore, create a good workplace atmosphere for your employees so that they can project it to your customers. It also helps you have a high employee retention rate, meaning no need for constant training and adjustments to the team dynamics.

Takeaway:

Providing personalized customer service is achievable through various tools in data gathering and customer relationship management. Enhancing the customer service experience also requires bettering not only external approaches but also internal processes as well.

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Arnab

Arnab is a professional blogger, having an enormous interest in writing blogs and other jones of calligraphies. In terms of his professional commitments, He carries out sharing sentient blogs.

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Work from wherever you want

Surely we would all be aware by now what it’s like to be in the working environment. You’re often stuck in one place, doing the same old repetitive things for who knows how long and then being expected to do things in the way the boss tells them to. You need to work from anywhere. Moreover, in all this, they are to maintain a good level of motivation so that their mood and levels of fatigue do not take a toll on their workload. As we know, it's just not possible to keep a high level of motivation in a confined environment, you are bound to let it get to you no matter what. Compromising on the quality of work, in turn, could have your boss reprimanding you or in some extreme cases even fire you. So what do you do? How do you even get out of a situation like this? We may have a solution to your issue should you choose to go with it. Northbridge Secure is a company which looks to take people out of the office environment and places them in a more comfortable setting. A setting which they are familiar with and where they will be able to perform better, a setting of their own choice. Whether it's their bed, a park or just sitting around in their living room, the company looks to bring the entire work environment into one centralized location where you can access them from just about anywhere. Essential Things You Need To Take Care Of While You Work From Anywhere What is NetConnect? What net connect is, is a software system launched by Northbridge Secure. It’s a system which allows the user to get out of an uncomfortable environment and move into a more comfortable setting in order for them to increase productivity. They have access to all their files and everything else they will need, just like as they were in their office environment, yet with the comfort of being wherever they want. This way the worker is in touch with their other coworkers and can get whatever work which they want to be done with whatever help they need through the online support of their colleagues as well. It’s basically your entire office on your device, be it a computer or cell phone. This makes it great for people who are constantly on the move. Is it secure? Northbridge Secure claims that they have indeed met whatever safety considerations a usual business is concerned about. It’s common for hackers and other rogue agents to try and infiltrate such a system and take advantage of key data. This could cost your company a lot of money if sensitive information gets into the wrong hands, not to mentioned ceasing to be a company as a whole. Just an overall nasty situation if you think about it, one which you don’t want to get caught up in. For this reason, the company has taken the best measure to ensure security when it comes to their NetConnect software. They have taken note of the potential dangers to the company of working from a software and on personal devices and tried to ensure that there is no access route for hackers to potentially get in and steal data. Long story short, yes, it is secure. You can use it anywhere We talked about this briefly earlier. So on one of those days when you’re out with your friends or family and you remembered that there is a little bit of work to be submitted and you can’t be late. You don’t even have your computer nearby and you start to panic. Well, fear not. NetConnect works on any device you choose, whether it's a cell phone, laptop or tablet. Now you can work anywhere and at any time. You can catch up on work which you are late on either while you’re sitting in the park, or at a bar with your friends. You really don’t need to worry about anything other than getting it across in time and the quality of work. That’s somethings Northbridge Secure cannot help you with. Hopefully, something like this can help you and your work life out just a little bit. It certainly makes things much more efficient for people who don't work well in an office environment and are working part-time in different places. We hope that Northbridge Secure business can be useful, yet feel free to scout the market for whatever suits your needs best. Final Take Away Hence, these are some of the core factors that you have to take care of while you want to improve your work from anywhere. Try to fetch the best results while you want to improve your Read Also: 5 Informal Team Building Activities To Break The Ice Among Co-Workers What No One Tells You About Working Remotely

Crucial Aspects To Bear In Mind When Selling Your Business

Nobody likes to give up their hard-earned business at once. Sadly, unforeseen situations often compel us to give away our treasured organization. Now, the matter is which factors compels you to sell your business. If the profitability of your business falls drastically. The second important reason is if your experienced buyers show red flags. The third and most important reason is perfect competition in the market. As we know the reasons for selling a business, it is important to know certain steps to help you get its right value after selling. The first step is to know the valuation of your business as per the current market rate. The second step is due diligence as well as financial trends. Knowing The Worth Of Your Business: What It Takes? Several factors help you know the real worth of your business. It's not something Google or Wikipedia will tell you. Check out some of the key factors that you should consider while bringing out the best worth of your business:- 1. Book Value Of Your Business Take your total assets and subtract it from your total liabilities. It is one of the most straightforward approaches you can adopt to trace the correct valuation of your business. You can get the data of your business valuation directly from your accounting / record-keeping books. However, it works like a summary of your business valuation. The only limitation of this process is that you cannot get any future data on your revenue and earnings. It will give you a fair idea of the current valuation of your business as per the current market scenario. 2. Make Cash Value Analysis If you understand your cash flow analysis correctly, you will consider the current and future potential earnings. Furthermore, it is also possible to measure the valuation of your business for a specific period. Additionally, selling your business is not difficult if you follow the correct process. Now, if you do not have clarity regarding the terminologies of cash flow analysis, seek the help of online accounting software. There's a higher probability of using a financial planner that can assist you in accurately preparing this business valuation. 3. Consider Using a Revenue Multiplier This is less sophisticated but still an effective tool for quickly determining a company's potential value. The winning secret? It multiplies your company's current sales with multiple scores. Let's get this concept clear with the help of an example. A company with a value of $200K annual sales with a multiple of 5 will be worth 1 million. So, the more an investor becomes confident about the ROI, the more valuable your company will be. The multiple that you will use will depend on several factors such as:- Competition in your industry. Market potential. Timing of your business. The power of your management team. 4. Earning Multiplier The price-earning ratio is one of the best formulas to understand your business's valuation. Here, the Price Per Share method is widely leveraged. First, divide the current market trading price by earnings per Share. After this calculation, there's a tentative understanding of the net profit earned by the company. The rule here is if you get higher EPS, your company has a higher valuation. Ultimately, the company's current share price will highlight your company's position in the stock market compared to your competitors. 5. The Tax Implications Assessing the tax implications of selling a business is also a crucial stage. The structure of your business will help you determine its valuation. It will determine the tax responsibilities you will face after concluding the sale. Your business's overall tax liability will be determined based on the nature of the business assets and the method of sales you want to employ. Additionally, you can seek the help of a proficient tax consultant to get the correct value for your business taxes. Steps For Preparing Your Business For Sale You need to follow some simple steps to prepare your business for sale. Some of the crucial steps that you must consider here are as follows:- Determine your objectives and goals for your sale. Identify where your business stands today in comparison to other companies. To get the correct value of your business from the buyer, you must compare your financial goals. Identify whether there exists any mismatch between the valuation and the goals of your business. Collect all your diligence material. Identify who all are your potential bidders. Optimizing your business for sale not only aids in attracting qualified buyers but also positions you to achieve a higher sale price by presenting your business as a well-organized, profitable entity with transparent operations and a solid financial footing. Identifying The Right Buyer For Your Business There are some of the simple steps that you need to employ to find the right buyer for your business. Some of the key factors that you must take care of here are as follows: 1. Determine The Profile Of Your Buyer Before you search for your potential buyer, it is important to understand the ideal buyer profile. It includes several factors, like financial resources, management style, and industry experience. These are some of the crucial factors that you must consider before selecting your business buyer. Your business buyer needs to understand the real value of your business both in monetary terms and reputation-wise. This will make things easier for you. 2. Conduct Market Research To Find Potential Buyers You need to conduct market research to identify your potential buyers. Here, you have to compare the rates different buyers offer you. Select the best bid that suits your business valuation. Some businesses employ mergers and acquisition techniques to get the best buyers for their organization. It includes the private equity groups that help you select the best buyer for your company. Private equity groups are categorized as industry and subsectors. 3. Consider The Budget Of Your Buyer Different buyers have different budget limitations with them. Now, you must calculate the valuation of your company first. After that, you can review your buyer's budget. The budget that matches your business valuation will be your buyer. Therefore, you must understand your buyer's budget constraints to select the right buyer for your business. Sometimes, businesses opt for an auction process to make the sale for their business. 4. Evaluate The Bids From Interested Buyers Once you have evaluated the potential buyers or attracted the potential buyers, It is essential to evaluate each bid and negotiate the terms of the sale. The business selling process is a lengthy method. It takes a complete evaluation of the process to get the right value for your business within a particular time. Here, proper planning of the bids matters a lot. Thus, you must be careful and select the best bid. This is why finding the right buyer for your business ensures a smooth handover and contributes to the business's long-term success and growth under new stewardship. Final Take Away Hence, if you want to sell your business, then the correct valuation and the right selection of buyers are important. Selling your business is a heartbreaking process. If you can control your emotions and fix the right valuation of your business, then you can get the right value. You can use the money to set up another business, which could be a better option. Now, you can share your opinions and comments with us in our comment box. This will help us to know your take on this matter. Additional Reading: How To Sell A Small Business Without A Broker? Tax Implications For Independent Event Planners Choosing The Right Business Insurance Agent In Illinois

Benefits Of A Strong Governance Culture For Your Business

Governance focuses on a company's performance and accountability. It is one of the pillars of GRC. What is GRC? It stands for governance, risk management, and compliance. Since there are many things that companies have to comply with at any given time, some have opted for a GRC software that integrates all its aspects. The benefits of having an accountability culture are diverse. Here are just a few of them Promotes Stakeholders Confidence: Investors, shareholders, employees, and customers rely on the company to maintain certain standards only through such a culture can companies maintain the confidence of all stakeholders. Partners can rest assured that everything goes through set out processes. Nobody is cutting corners. Issues of fraud, corruption, and pilferage never arise. It Ensures a Culture of Compliance: Firms must comply with many state and federal regulations. Sometimes they also have to comply with international statutes and codes. A company that has a definite way of operating cannot worry about issues relating to procedure. Employees know what to do at all times. They also know how to do it. The outcome is a standardized service that everyone can count on. Anyone messing around with the set way of life is directly liable of his or her actions. An employee in a company that does not have the standard way of operating can claim ignorance. The staff cannot do that when there is deliberate effort to train them on how to do things. Minimizes Risks Thereby Improving Profitability: Issues of corruption and malpractice often lead to unmitigated disasters. Corruption scandals among company officials can tarnish the name of the company. Companies globally respond negatively to lousy leadership. On the other hand, companies rely on responsible leadership to grow. A company can minimize risks associated with noncompliance and corruption. Promotes Meritocracy and Fairness: A company ought to have certain standards that permeate throughout its ranks. That is what GRC is all about. If it is suppliers, they should meet a certain criterion before they can supply. To work for the organization, one must have certain minimum standards. In such an You either merit being part of the company or not. This practice promotes fairness and justice within the firm. An employee knows what to do to get a promotion. This process advances healthy relationships between managers and other stakeholders. Enhances Social Outlook of a Company: Society plays a significant role in the affairs of any company. Customers come from the community, so are suppliers and authorities. Stakeholders expect a company to have a clear moral code. Customers want a company that they can trust. They don't want a company that can decide to use substandard or unethically sourced raw materials. Society expects the company to stay away from public ills such as smuggling. Companies that meet such expectations have an excellent social reception and outlook. It Gives a Company a Competitive Edge: Ethical companies want to engage with their counterparts. If a company commits to GRC standards, it can find suppliers, customers, and partners who have similar aspirations. Conclusion: Standards start from the top. When the corporate board adheres to GRC, the whole company becomes part of the plan. Read Also: Building Your Business Profile Is Easier Than You Think How To Successfully Turn Around Struggling Companies

7 Tips To Improve Personalized Customer Service

Checkout Seven Prime Steps Help You To Improve Personalized Customer Service: