KF Documentary: Tips For Small Business To Learn From KFC’s Brand Turnaround

Published on: 31 December 2020 Last Updated on: 03 June 2021

It wasn’t that long ago that reports about KFC’s sales falling were drawing a rather dismal picture for the brand. And yet today, it’s standing strong as ever, proudly taking the title of the second most popular fast-food chain on the planet. Today in this KFC documentary, we will look into the strategies KFC used to regain its position.

The turnaround this brand managed to accomplish in a handful of years is rather miraculous in the world of business, and many can learn from its example. Some of the techniques used by KFC in its road back to the top can be adapted for small businesses that are working their way up their own niches.

KFC Documentary: Brand Revival

After KFC fall to the ground and fail to satisfy their customers with their product in 2013, they decided to connect with the customers on the emotional levels and started marketing business once again. This time they took the help of the digital platform to reach out wider bandwidth of audiences.

1. Make Advertisements Branded And Fun

Ads are annoying, and people skip them, right? Well, KFC managed to create a series of ads that people were really looking forward to watching. Each was an entertaining clip featuring ‘Colonel Sanders’ in some new interesting role. Colonel, the founder and greatest asset of KFC, is the embodiment of the brand today. On the contrary, the company is immortalizing him by turning him from a real-life showman and marketing genius into a fictional hero who has his own fan club. There are even books about his rise to the brand icon role now.

KFC Ad

A small business will not be able to launch a multimillion campaign with fancy ads, but you can create a character that will give a personality to your brand. Choose something or someone that your target audience will be able to relate to. Your goal is to make your marketing seem less like self-promotion and more like a friend or idol offering advice.

2. Make Your Customer Feedback Count

One thing that KFC has always been focused on was delivering a top-quality customer experience. One of the main methods the brand uses to achieve that is directly asking for feedback and actually using it. All you need to do in order to share your opinion and be heard is to fill up the KFC survey. Have you ever done this yourself? Did it help improve the service or address any issue you had? Did you feel like you can contribute to the betterment of your favorite fast-food restaurant by taking that survey?

Considering how smoothly the KFC customer service runs, the answers to those questions are most likely ‘yes’. And that is what a small business owner should learn from KFC. You need to establish a way for your customers to provide feedback (a customer satisfaction survey is a good start). Then, you need to pay attention to that feedback and follow up on it immediately. Today you can find or develop specialized solutions that will process this information to make this easier. That’s why the survey format is optimal for small companies that cannot hire a full-time call center service.

KFC Documentary: Final Thoughts

Of course, there was more to KFC’s triumph, like leveraging humor as well as extensive work in local market research and launching dozens of localized projects, like traditional menu changes. However, as a small business owner, you need to start with things that can bring tangible results right away.

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Fast Freight Solutions: Why Expedited Shipping Is A Game-Changer

Logistics providers must prioritize efficiency if they wish to be successful. Consumers want goods immediately, and any delay can lead to losses. Time is of the essence in this industry, so business owners constantly look for ways to streamline their operations and optimize their shipping processes. Expedited shipping is one method they may use to achieve this goal. Speed and time sensitivity are prioritized when this shipping option is selected, and it can be used for less-than-truckload freight and full truckloads. Using this option gives a business a competitive edge by ensuring goods arrive at their destination promptly. With the help of expedited shipping, companies can meet the urgent demands of their consumers quickly and reliably. What Is Expedited Shipping? Expedited Shipping is a kind of specialized service that is based on improving the speed quotient of deliveries. Indeed, it is faster than traditional shipping services. But what makes up for the additional speed? Expedited Shipping uses direct routes whenever possible during any transportation project or logistics delivery. As a result, the transit times are reduced by 50 to 60%. Estimating the layovers and cutting off any other unnecessary delays is also easy. It is the best option for you if you need a time-sensitive delivery. Some orders that badly need Expedited Shipping are urgent posts, delivery of perishable goods, priority shipments like meds, etc. Separating Standard From Expedited Shipping The prime difference between standard and Expedited Shipping is in the delivery speed. The former follows the general delivery schedule and timeframe. However, that might be a few days and, in odd cases, a few weeks But the scenes are different if you’ve booked Expedited Shipping. It assures faster delivery. The maximum time frame is 3 days. However, more than 70% of deliveries take only 24 to 48 hours. You may receive Some of the consignments within 12 hours, too. However, the cost is higher when you expect such fast transit. So, choose Expedited Shipping whenever you need to make an urgent shipment. The Benefits Of Expedited Shipping This shipping option allows goods to reach their destination in less time. Most businesses opt for standard measures whenever possible because they are cost-effective and reliable. However, there are times when shipments must arrive quickly, typically within a day or two after placing the order. Many industries benefit from offering this option. Medical supplies can arrive at their destination rapidly, which is essential because it could be a matter of life or death. Just-in-time production methods are becoming more common in manufacturing, so expedited shipping ensures operational efficiency while minimizing downtime. The company can meet customer demands, giving it a competitive edge. When customers receive their goods on time, they may become loyal clients of the business. In addition, they may leave a positive review and tell their family and friends about the company. Expedited shipping allows the business to stand out and increase its market share. Consumer demands change rapidly. A company must be ready to provide customers with what they want and need. Expedited shipping allows the business to become more agile. It can quickly adapt to seasonal peaks and fluctuating demand. Business owners know the importance of being flexible and nimble, as they saw the importance of having these capabilities during the global pandemic. Lead times lessen when expedited shipping is used. The business can fulfill customer orders quickly while improving its inventory turnover. The short transit times result in cost savings and higher profits. Improved Inventory Management Expedited Shipping can subtly improve inventory management. Firstly, it can reduce the level of stockouts. At the same time, it ensures that the products are available timely. Consequently, the supply chain keeps moving fluidly, and goods reach each touch point promptly. Hence, such moves can reduce the risk of lost sales due to lack of availability. Added Competitive Benefits Imagine any crowded marketplace. If you choose Expedited Shipping there, your business will surely stand out. Often, you will find that customers prefer companies like eBay offer faster delivery than Shein and others. So, standard deliveries are gradually going out of vogue. Meanwhile, Expedited Shipping is taking charge. Most importantly, the advantage is all yours if you’re an ecom company. Most customers (over 90%) expect faster deliveries and quicker checkouts. So, Expedited Shipping has become unmissable, speaking of e-commerce customer satisfaction. What Methods Are Commonly Used The commonly used methods are air freight, dedicated trucking, courier services, express delivery networking, etc. However, the names I mentioned are the prime methods. Air freight out of the four is most helpful for international deliveries or supply of perishables over a short distance. On the other hand, courier companies specialize in using direct local networks for the fastest deliveries. Keeping Costs Down Business owners must know when to use expedited shipping and when other methods serve as the better option. Expedited shipping comes with higher fees to ensure the speed of the delivery. The business may choose to bear these costs or pass them on to consumers, thereby raising the price of the goods. A company might offer tiered shipping levels, allowing customers to choose the level that meets their needs and fits their budget. In addition, the company might decide to collaborate with one or more carriers to negotiate better rates and service-level agreements. This arrangement helps to guarantee consistent performance. Nevertheless, the shipping carrier is only part of the equation. The business must also optimize its order processing workflows. Technology solutions can help the company achieve this goal. It must also manage customer expectations and be transparent throughout the order fulfillment process, from when the order is placed until the goods are delivered. The Bottom Line! Expedited shipping has numerous benefits, but it is wrong for every situation. A business owner must know you need speed and flexibility in shipping to meet customer demands. The customer is always the top priority, so exceeding these expectations will lead to increased loyalty and positive reviews, which every business needs. Read Also: List of Basic Shipping Documents you should be aware of The Importance of Packaging Design in Small Business Success Corporate Hackathon: Benefits To The Employees

How To Sell A Small Business Without A Broker

Once you’re ready to sell your small business, hiring a business broker tops your list. An article from this perfectly defines the role of business brokers that is to act as “intermediaries between buyers and sellers of a business”. They are the equivalent of real estate brokers or agents who sell properties on behalf of property owners. Business brokers manage everything necessary to sell your small business, from planning to marketing to closing the deal. Some even assist during the transition process. Considering such an enormous task, enlisting a broker may seem the easiest and most convenient thing to do. However, their service comes with an outrageous fee, usually around 10% commission from the sale. This is certainly a huge cut from your profits. If you want to retain the full profit from the sale, you can opt to sell your small business sans middlemen. This is an excellent choice especially if you have previous experience selling a business, you know of prospective buyers, or you’re not in a hurry to sell-off. However, when you decide to sell your business on your own, you have to be ready for a tedious legwork. So, how do you go about the sale? Know your reason for selling the small business According to a business broker, the first thing that a buyer would want to know is why a business is being sold. For a business to attract a potential buyer, you need to have a good reason. Some of the common reasons are retirement, sudden changes in personal circumstances, illness or death, boredom, partnership disputes, and burnout. Prospective buyers find these as ‘attractive’ reasons to buy a business. It may be harder to sell a business if you tell the buyer that you’re selling the business due to its sorry financial state, persistent losses, lack of manpower, and changing market conditions and trends. Make your business easily marketable by timing your sale properly. Show positive attributes to make it more marketable such as a strong customer base, increased profitability, consistent good financials, well-defined business processes, and a good contract. Plan your sale Prepare your business at least two years ahead of the sale, especially if you won’t enlist a broker. Have an ample amount of time to improve your client base, business structure, and financial records. This will help improve the value of your business and make it more attractive to buyers. This should also help ease the transition process. Get your business appraised Once you’re ready to sell, you need to decide on the worth of your business. It is best to work with a professional business appraiser to get a proper valuation. Often, business owners become illogical when it comes to evaluating their own business. Some price is too low in an attempt to make it more marketable but end up losing on potential profit. Others price it too high hence making it unattractive to potential buyers. A business appraiser will evaluate your business to determine its worth. He then prepares a detailed explanation to give credibility to the proposed price. Prepare all documents Give time in preparing the design or sales package for your business. This document represents your business in the best possible light to potential buyers. It should include financial, operational and marketing information. If you are not comfortable with your communication skills, you can enlist the help of professional business writers. Financial documents are an important part of the sale process. Gather your books of account, financial statements, and tax returns for the past four years. Review these documents with an accountant. In addition, develop a list of assets that are being sold along with the business. Include other necessary documents such as lease agreements, supplier contracts, and contact lists. Prepare an information packet or operating manual that provides an overview of your business processes. In addition, you want to add photographs of your business, testimonials, case studies, and customer profiles. Highlight accomplishments and milestones to make it more marketable and command better-asking price. Prepare your business on-site Alongside the documentary preparations, you should also make your business site presentable. Check your physical store, production site, warehouse, and other related locations. You might need to have some areas repainted or redeveloped. Check if equipment or machinery needs to be replaced or fixed before the sale. Investing in such developments can help improve the asking price. It might sound cliché but first impressions last. An unkempt and dilapidated business site might turn off a potential buyer. It pays to invest in your physical asset as soon as you decide to sell on your own. Look for a buyer to sell your small business Finding a buyer is difficult, but it becomes doubly challenging if you don’t have a business broker. Unless you have a ready buyer, it may take several months to years before you can find the right buyer. The advantage of hiring a business broker is that they have wide networks and established marketing methods. If you are working solo, you will need to compensate for these services. There are listing sites dedicated to businesses-on-sale. You only need to pay a one-time fee and your business becomes available to potential buyers. You can also tap your networks. Perhaps, a friend or an acquaintance (or someone they know) is planning to buy a business. You can check your local business clubs or chambers. Visit online forums and social networks. Don’t limit your advertising methods. Final Thoughts As you can see, if you sell your small business without a broker is possible. It can even be advantageous if you play an active role in the sales and negotiation process. Quite obviously, business owners are more passionate to sell their business to the right buyers. Of course, you just have to remain rational and avoid getting your emotions to affect your decisions. As a final caution, if you have no experience selling and buying a business, you should consider working with a business broker or someone who has experience in this field. Better yet, you can check with your local chamber of commerce for assistance and counseling. Read Also: How to Boost Traffic to your Small Business Cost Effective Custom Mobile Accessories Packaging for your Small Business How To Empower Your Small Business through Digital Marketing? 4 Simple And Cheap Methods To Attract More Customers For Your Small Business

Starting A Small Business – Finding Your Target Market And More

Starting a small business can be an exciting step towards entrepreneurialism, yet there are numerous considerations when embarking on this path. As part of your startup plan, it is vital that you save enough cash to launch your business successfully. Furthermore, creating a marketing plan to reach out to specific demographics and psychographics of target consumers should also be top of mind. Find your target market Finding your target market can seem like a daunting challenge when starting out in business, but starting by talking to existing customers can be the key to unlocking success. Start by talking to those who already invested their hard-earned cash with you: They provide invaluable information about why they shop with you, what they like about it, and their goals for doing so. Look at your sales data from POS and CRM systems to gain a clear understanding of which products and services are selling well in your area, which gives an indication of what the target market wants and allows you to tailor marketing efforts towards satisfying that demand and bringing in more business. When trying to identify your target market, it's essential to keep in mind that finding an optimal focus requires treading a fine line between having too narrow a focus and going too wide. Aiming too broadly will lead to wasted efforts and may prevent your business from receiving its due consideration from customers; yet too narrow of a focus may impede business expansion efforts altogether. You can visit https://magneticmarketing.com/blog/why-your-secondary-target-market-matters-more-than-you-think for more information. The more research you conduct at this stage in your business, the better prepared you will be. Once you have identified your target market, the next step in starting up a business should be finding additional funding. This will enable you to expand operations and reach more customers as well as scale up products or services -- such as by opening physical locations or hiring employees. Get to know your customers Before starting your small business, it's crucial that you conduct sufficient research into who your ideal customers are. That way, you can create a strategy to get in front of these potential clients; those who will return again, recommend your brand to friends, and praise you on social media - the people that will drive its growth. Getting to know your customers is an integral component of starting up a small business. By understanding their wants, needs, and buying patterns you will be better equipped to target advertising and marketing efforts and offer exceptional customer service resulting in long-term customer loyalty and increased sales. Researching your target market means first understanding their preferences and spending habits as well as their preferred brands and products. This knowledge will be crucial in creating your business model, product offerings, and marketing strategy; additionally, it will prevent unnecessary resources being wasted on products that don't resonate with their target demographics. Preparing to start your own business means setting aside enough funds to cover startup expenses and remain ahead of bills until profitable. This involves setting aside savings and investing in your company, as well as managing cash flow to pay off debts, purchase inventory or supplies and cover daily bills until profitable. Be familiar with local resources available to small businesses, including the Small Business Administration and local chambers of commerce. Many of these organizations provide free workshops and webinars designed to give you the knowledge and tools you need for success. Do not forget to register your business and secure any necessary licenses and permits, such as articles of incorporation or operating agreements, an EIN (employer identification number), DBA name (doing business as) name registration forms as well as income tax forms as soon as possible. Additionally, obtain any relevant industry and location-specific licenses and permits needed. Get to know your competition As you develop your business idea and market, it's essential to get acquainted with existing companies filling this niche. Conducting a competitive analysis can help you distinguish yourself from them and draw in customers. As part of starting your small business, it is also essential that you become acquainted with all laws and regulations associated with doing so. Speak to an accountant experienced in small business accounting to gain more insight into these requirements that apply specifically to you. Once you've decided on all the details surrounding starting a business, it is time to save up for startup costs. Many small companies choose to fund themselves through personal savings while reinvesting any profits back into the venture; if your plans are more ambitious than this though, additional funding might be necessary. Before selecting the optimal method for funding your business, you'll also need to set up an accounting system and evaluate the costs associated with running it. Register your company and buy insurance coverage that will protect against financial losses, theft, property damage, and customer lawsuits. You can visit this site to learn more. Create a marketing plan Your marketing plan serves as an essential guide that will enable you to set goals, understand your audience, and optimize the impact of campaigns. It also serves to keep everyone on your team focused on what really matters. First and foremost in developing your marketing plan is stating your mission, vision, and values. Doing this puts all the information contained within it into proper perspective while helping to explain why you're undertaking such efforts. After identifying your target market and competition, the next step should be defining your marketing strategies that will reach them - this may include social media posts, email blasts, and billboard ads. Be sure to consider what competitors are doing as you formulate your approach; pay particular attention to any response they're getting from their audiences when developing this list of tactics. Your marketing plan should also include a budget that outlines how much each of the strategies will cost to execute, helping create realistic expectations about them and setting out what could happen if something does not go as expected. Once your marketing plans are in motion, it is crucial to create a timeline. This will allow you to assess when results from your efforts will begin appearing and allow any necessary modifications or modifications if needed. Read Also: How You Can Invest In Your Small Business 6 Incredible Tips To Reach Your Small Business Customer How To Apply For And Get The Employee Retention Credit (ERC) For Small Businesses

KF Documentary: Tips For Small Business To Learn From KFC’s Brand Turnaround

KFC Documentary: Brand Revival

1. Make Advertisements Branded And Fun

2. Make Your Customer Feedback Count

KFC Documentary: Final Thoughts

How to Market a Small Business in a Big City?

Importance Of ADP Payroll Services For Small Businesses

Content Rally

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

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Fast Freight Solutions: Why Expedited Shipping Is A Game-Changer

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KF Documentary: Tips For Small Business To Learn From KFC’s Brand Turnaround

KFC Documentary: Brand Revival

1. Make Advertisements Branded And Fun

2. Make Your Customer Feedback Count

KFC Documentary: Final Thoughts

Share this Article

How to Market a Small Business in a Big City?

Importance Of ADP Payroll Services For Small Businesses

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

Leave a Reply

Popular

Follow Us

Recent

Related