This Is Why Social Media Is Essential in the B2B Sales Process


07 September 2018

Social Media

B2B Sales Process

Social media has been the cornerstone of B2C marketing for a long time. However, when it comes to B2B marketing and sales, it is only fairly recently that social media channels have started to dominate.

And while most B2B marketers now realize the enormous potential of this type of marketing, only true experts have figured out that simple presence on social media is far from enough. To raise awareness of your business, you need to be social on social media, which is, after all, very logical.

In other words, you need to initiate relationships, interact with people in a personal way and absorb your customer’s feedback. But apart from this, you also have to showcase your expertise in a humble way, listen to the voices and trends in your industry and keep an eye on competitors.

Marketing your business on social media can help you generate leads, improve website traffic, increase sales and create a brand identity with your target audience.

That being said, the sooner you realize that investing time and money in social media is necessary, the better results you will get. However, this type of marketing, just like any other, takes time and skills.

Let this article be the first step on your journey to improving your B2B social media marketing. In it, you will find out the reasons why social media is essential for B2B sales and the tips on how to improve your sales through social media channels.

Why is social media so important?

social media so important

Have you heard of social validation? Social validation is a basic human necessity and its presence has but skyrocketed thanks to social media.

According to the Content Marketing Institute’s report from 2017, as much as 83% of B2B marketers use social media as their preferred marketing channel. And even though increased brand awareness is one of the main goals of social media campaigns, it is far from being the only impact of this type of marketing.

As the matter of fact, social media is right at the top when it comes to the factors making the biggest impact on purchasing decisions, closely following industry analysts and web search. Therefore, it is obvious that social media is essential for B2B sales.

If you want to increase your B2B sales, you need to use the following social media platforms:


Without a shadow of a doubt, Facebook is the number one platform. It is important for creating a community, marketing, and advertising, as well as influencing decision makers.


As a platform originally intended for business purposes, LinkedIn is as influential as Facebook in some segments.


Twitter is the final element of the social media triad, but slightly less important than Facebook and LinkedIn.

You may be wondering why Instagram and Snapchat are not on this list. And indeed, these two platforms, especially Instagram, are great for marketing. However, they are more effective for B2C marketers.

Benefits of social media marketing for B2B sales

B2B social media marketing

To give you a clear picture of how social media can increase B2B sales, we will list some of the main benefits of social media marketing.

–        Firstly, it builds brand awareness and visibility.

–        It serves as an effective distribution channel for your business’ ideas, content and offers.

–        You can create PR opportunities, brand loyalty, SEO, as well as positive web mentions by building brand advocates.

–        Social media marketing drives new leads into the funnel when combined with whitepapers, fact sheets, eBooks and other content offers.

–        Have you tried to use social media to increase the number of email subscribers? If you want to add more people to your mailing list, this will do wonders for your business.

–        Moreover, this type of marketing is great for B2B customer feedback program and understanding the needs of your leads, customers, prospects, and advocates.

–        Social media marketing can greatly improve your SEO results through third-party links, mentions, and interest in your content.

–        You can build trust with your buyers by educating them and helping them understand the major factors that influence their purchasing decisions.

–      Social media is perfect for B2B loyalty rewards programs and customer care.

Challenges of B2B social media marketing

There are always two sides of a coin. In spite of the numerous benefits of B2B social marketing, there are also certain challenges that B2B marketers face on a daily basis when it comes to social media.

When in Rome…

If consumers use social media for connection and entertainment, your message needs to address these requirements.

In other words, you shouldn’t slip into business jargon on Facebook or post silly memes on LinkedIn. Apart from that, you should try to establish a deeper connection with your customers by finding out what they read, what they comment on and who they follow.

This will help you better understand your prospects and existing customers, and tell them what they want to hear and how they want to hear it.

Being present 24/7

When your audience needs guidance or asks a question, you should be there for them. It is all about responding when they reach out for help.

The challenge here is to anticipate such moments and be ready to shine. Create a list of tips, reviews, product demonstrations, and video tutorials, and promote them through paid search and social advertising.

For this and similar reasons, you should constantly use social media for real-time marketing, an increasingly popular method which allows you to engage with your customers instantly.

Cherishing your influencers

Finding your perfect influencer and starting a conversation with them is one of the keys to a successful social media campaign.

To choose the right influencer for your brand, you need to study their audience, understand why they engage, what is their reach, style, and many additional aspects.

Getting serious about selling on social media

Once you have put in a lot of effort toward entertainment and connection, you need to sell. After all, that is the main goal of each business.

To grow your website traffic and nurture leads, you need to match your marketing efforts and sales goals. When you engage with the knowledgeable, empowered and well-connected customers, you practically close the gap between the social world and the business world.

The elusive ROI

Oh, the infamous ROI… This is definitely among the top challenges for all marketers, not only in the B2B field.

To get a satisfactory return on investment, you always need to give your customers new and fresh content on social media, as well as attend to their needs and join conversations with influencers. Then, when everybody starts listening to what you have to say, seize the moment and make the final move.

It is all about timing. With the right timing, you can sell everything, even ice to Eskimos.

The future of B2B sales

The future of B2B sales

Everybody is wondering what the future of B2B sales will look like. So far, we can identify three main trends.

The buying process will become easier

In essence, a more open approach to purchasing is obviously emerging, as well as a multi-channel unified experience closely resembling the B2C experience.

Moreover, along with those two, the need for highly personalized interactions will result in increasing buyer trust and lead to more data becoming available.

The focus will shift to long-term customer value

Businesses will have to focus on customer needs and customize their selling approaches, Also, adding value to products and services will be an indispensable part of every sales process.

In addition, selling will become more intelligent. In other words, sales teams will need to educate customers about their needs and engage with stakeholders and decision makers to discover and highlight those needs.

Data and analytics will play a major role in creating customer value

The days of guessing in sales have long gone. To create value for customers and interact with them effectively, social media marketers will have to use data and analytics through:

–        science and sales

–        AI and the virtual experience

–        sales and the social business

In many of these strategies, social media will play an important role. From the multi-channel approach and market intelligence to education and connection, B2B sales will be impossible without social media platforms.

Finally, from a technical point of view, it is evident that outsourcing social media is becoming increasingly popular. This is a strategy that can be very effective, especially for small businesses. However, if you decide to do this, we advise you to be careful and avoid the most common social media outsourcing mistakes.

How to Sell More on Social Media

Sell More on Social Media

Now that you have learned why social media is so important for the B2B sales process, you probably want to know how to use social media to increase sales.

Here are the five useful tips on how to sell more and better on social media.

Choose the right social network(s)

Not all the platforms will work for all businesses. When choosing the best social media channels for your business, you need to consider several factors:

–        your niche

–        your audience

–        your goals

For example, according to a study by Google and Millward Brown Digital published in 2015, the number of decision makers aged between 18 and 34 years increased by 19% in only two years (from 27% in 2012 to 46% in 2014).

This is why you need to find out the favorite platform of your customers and tailor your message to them, the network and your brand.

Remember – no business jargon on Facebook or crazy memes on LinkedIn.

Be active on LinkedIn

Whatever other networks you choose, keep in mind that LinkedIn is a must. When it comes to B2B marketing, this platform is essential and you can’t risk not using it.

To shine on LinkedIn, you will have to be very active. This means that you should:

–        use LinkedIn’s Saved Search feature in order to create a search based on your ideal customer profile and be notified each time such a person signs up

–        join and participate in LinkedIn groups to build your network and referrals

–        connect with potential customers to start conversations

Contribute to existing conversations

This goes for all the social media networks you are active on. When you contribute to conversations about your brand and interesting topics in your industry, customers see this as adding value.

The best way to do this is Twitter and its search function, but you can use other networks too.

Share relevant content

More and more B2B buyers search for information on services and products on social media. Your answer to this should be simple ‒ sharing relevant content.

This is another way to add value, and you can do it by providing white papers, product sheets, case studies, webinars, comparison worksheets and so on.

In addition, you can share useful blog posts, infographics, tutorials and other types of content. In a nutshell, you can share anything that you think could help your customers.

Use the right tools

Finally, using social media for marketing purposes without different kinds of tools is practically impossible. There are so many aspects software tools can improve and so many ways they can help you rock your campaigns that not using them is a real waste of time.

Using effective social media marketing tools will help you find more relevant content, schedule your posts, measure and analyze the effectiveness of your campaigns, as well as use that data to improve your future campaigns.

Wrapping up :

Social media networks are becoming an essential part of every B2B sales process. However, in order to sell more on social media, you need to understand all the benefits and challenges of this process.

This is definitely not a one-time activity. Rather, think of it as of a long journey that includes a lot of small steps. It’s a long way to the top if you want to rock your B2B social media campaigns.

But if you take all the steps that we listed, you will find that the results will follow. This is one of those journeys that you have to enjoy if you want to reach your destination.

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I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

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whatsapp not working

WhatsApp Not Working: Why It Happens And How To Fix It!

Thousands of users appear to be unable to use WhatsApp every other month. A number of users complain on Twitter about not being able to send/receive messages on the social messaging app. One of the most widely used instant messaging apps available today is WhatsApp. Many rely on it for everyday communication. You can only imagine how annoying it can be when WhatsApp stops functioning out of the blue. WhatsApp may stop functioning for multiple reasons. While certain WhatsApp problems are unavoidable, there are other issues that you may resolve to resume sending and receiving messages. Are you also having trouble using WhatsApp? Do you want to know why your phone isn't working with WhatsApp and how to fix it? We want to help. The causes of WhatsApp not functioning on your phone are listed below, along with some potential fixes. Why Is WhatsApp Not Working On My Phone?   Here’s a swift look at a few of the issues that could cause WhatsApp to malfunction on your phone: Internet connectivity WhatsApp is dated Account deleted Smartphone expiry WhatsApp server down Internet Connectivity    WhatsApp may not be functioning on your phone because you may have neglected to turn on the internet. Or there may be a problem with connectivity. Sending and receiving calls via the instant messaging app requires being online. To find out if your internet is functioning, you might try using different programs or browsers. If something appears to be wrong, make sure you are connected to Wi-Fi or mobile data. You can always get in touch with your internet service provider if nothing else works. WhatsApp Not Working: How To Enable Data Connectivity   To allow internet connectivity on your device for WhatsApp to work, you need to keep your mobile data on. If not, you must be connected to an active Wi-Fi. Here's how to activate your phone's mobile data. To enable mobile data on both iOS and Android smartphones, slide down the notification panel and hit the arrow icon. In case you cannot locate it, proceed with the steps listed below to activate the internet on your device: Open Settings. Go to the SIM card and mobile data or Mobile Data management section, depending upon the OS you are using. Toggle the Mobile data switch. WhatsApp Is Dated   Verify that your WhatsApp is up to date if everything else with your internet connection seems normal. WhatsApp frequently stops supporting older versions, which might leave your data vulnerable to hackers. WhatsApp releases new versions with enhanced security and other features frequently. The app can stop functioning if your WhatsApp is using an outdated version for an extended period of time. You'll receive a notification saying that in order to continue using WhatsApp, you must update. It's time to upgrade WhatsApp if you receive a message like this when you launch it. To update WhatsApp, click the Download icon located at the bottom of the screen. WhatsApp Not Working: Ways To Update WhatsApp    Here's how to manually update the app, in case you'd like to: Launch the App Store and Play Store, then look up WhatsApp. To update WhatsApp, click the WhatsApp search result and press the UPDATE option. It is not usually necessary to update WhatsApp frequently in order to utilize the service. But to stay safe, make sure you're using the most recent versions in order to avoid any problems. Account Deleted    This can also be the cause of WhatsApp not functioning properly on your device. It's possible that WhatsApp erased your account if you haven't used it in a long time. In the event that your account is inactive for 120 days, WhatsApp retains the right to remove it. Whatsapp claims that it takes these precautions to protect users' security and privacy. WhatsApp won't erase your account as long as your smartphone is connected to the internet and has WhatsApp installed. The only thing you can do in this situation if your account has been destroyed is to make a new one. Smartphone Expiry   Each year, WhatsApp publishes a list of gadgets that violate the platform's security and privacy guidelines. WhatsApp is forced to stop operating when the business stops providing support for these smartphones. Most of these gadgets are running outdated operating systems (OS). Recently, WhatsApp support for Apple's first-generation iPhone SE, iPhone 6S, and iPhone 6S Plus, as well as handsets running Android 4.0.4 and earlier versions, was discontinued. As of right now, the app is limited to Android 4.1 or later, iOS 10 or later, and KaiOS 2.5.0+ devices. You should absolutely check the status of your operating system and upgrade to the most recent version if it's available if WhatsApp isn't working on your phone. WhatsApp Not Working: Checking For Updates   Here's how to check for updates on your iPhone and Android smartphone. Open up the Settings app on your phone. Look for updates to the software. Select the Software update option and then click Check for updates. Install any updates that are available by downloading and installing them. To use WhatsApp on your phone, you must have a suitable device. If your phone doesn't fit the minimum requirements, your only option is to think about upgrading. WhatsApp Server Down   This has to be the most obvious reason, that is beyond your control. If WhatsApp is unavailable, it won't function on your phone. Occasionally, a glitch in WhatsApp's servers could make it impossible for you to send or receive messages or even make phone calls. As it's a backend problem, your only options are to verify if the servers are truly down and bide your time till WhatsApp provides a solution. You have no choice but to wait until the massive instant messaging company resolves the problems if this is the case. Wrapping Up   These were the potential causes of WhatsApp not functioning on your device, along with potential fixes. The remedies provided in this post to fix WhatsApp not working are thorough. After reading over these answers in detail, you will be well-equipped to protect yourself from scenarios that could cause you distress when using WhatsApp.If you have thoughts to share or questions to ask about WhatsApp not working, please leave a comment below. We would love to hear from you! More Resources: Ways To Fix YouTube “Something Went Wrong” Prompt Mastering The Art Of Connecting: How To Reach Out To A Recruiter On LinkedIn   Get Rid Of Boring Instagram Theme: Learn How To Change Theme On Instagram

5 Steps on How to Market Your Business Using Social Media

5 Steps on How to Market Your Business Using Social Media

Social media has today become a popular way of enabling customers to research and discover brands of different products offered by different business entities. The platform has also helped marketers of various products reach their potential customers with just a click. Currently, a very high percentage of marketers prefer marketing their products and services using social media due to its high coverage, unlike other forms. Some of these social sites include Instagram, Twitter, Facebook among others. However, for you to successfully gain traction in this you need to follow the essential steps below. 1. Start By Reviewing Your Business Objectives : Although many people tend to skip this step, it is very important, to begin with, it in order to find a niche market on social media. However, an evaluation of your business objectives will help you to successfully develop an appropriate social media marketing plan for your business. For instance, if one of your business objectives aims at growing your market share in a certain region, develop a social media marketing plan that fully supports such an objective. Above all, remember to stick to your objectives when posting or engaging your fans and followers on your social media page. 2. Plan On Where To Spend Your Time : You need to have a clear digital strategy for you to successfully drive sales on social media. Since each social network has a different audience population, you should strategize on which platform to use on the basis of your target customers. The following is an example of population differences: Approximately 70 percent of people use Facebook, making it the topmost social network. Approximately 60 percent of Facebook users comprise of a female. Most of the Instagram users are aged between 18 years and 35 years From the above highlights, you need to choose a social network that will best work on your products and services in relation to the target audience. 3. Create High-Quality Contents : Coming up with high-quality contents can really engage your audiences. The contents can be shared across a number of platforms and harvest more interest in that particular brand. This means that the contents should be actionable, informative, shareable, and relevant to your target group of audience. 4. Always Be Active And Responsive : Potential customers, fans, and followers will always congregate to the business’ social site and post their comments. In the process, they will expect the business to be social to them. A timely response will always create a positive relationship between the company and the customers. However, some companies tend to create automated responses on their sites to the customer. As a result, the automation gets the company’s brands in trouble due to inappropriate responses. This can inadvertently promote negative attention making the business look uncaring the customers. For this reason, all automated responses should be avoided to give consumers a positive perception during the interaction. 5. Stay Updated Always : Always ensure that your social network marketing plan consistently reflects the times. This means that you should always stay ahead by developing a list of resources you are planning to use. In summary, although social media is widely used to market brands today, the marketing will be a success if the above steps are keenly followed. Reviewing the business objectives, creating high-quality contents will always attract a good number of customers. However, you should always be responsive and updated in order for you to maintain your potential customers. Read Also : 5 Marketing Tips To Help Grow Your Business On Instagram Discovering A New Promotion Position For Your expanding Search Engine Marketing  Why Every Business Needs Digital Marketing

how to create a group chat in messenger

Chat With Your Friends Group: How To Create A Group Chat In Messenger?

So you have been on Facebook for some time now - we all have been on the platform for some time, right? Being a part of Facebook also means using it primarily for chatting and keeping up with your ‘friends’ - so are you all part of different chat groups on the platform? Have you ever wondered how to create a group chat in messenger? Creating your own group is a good idea and not just for keeping up with your friends. You can also do the same for more practical purposes, as it could be for meeting purposes or even for running a small business.  Whatever might be your reason, you can’t start if you don’t know how to start. So without wasting any time, scroll down to read all about starting your own chat group.  Chat With Your Friends Group: How To Create A Group Chat In Messenger? So here we are, trying to find out how to create a group chat in messenger. Without just beating around the bush, let’s get started! It’s relatively easy and simple - you just have to follow the steps mentioned below to find out how to create a group chat in messenger. Scroll down to read about the same!  Install And Open Facebook Messenger:  Image Source Don’t try to operate your Facebook messenger from your Facebook app. This is why your chat groups were perhaps not opening. So go to the play store in case you have an Android device, and install Facebook messenger on your device.  Once you have installed Facebook messenger on your device, you need to open the app and log in with your details, waiting for your Facebook chat to open. Remember, this is the first step in finding out how to create a group chat in Facebook messenger!  Creating A Chat Group On Facebook Messenger:  Once you have opened your Facebook messenger and logged in, just go to ‘Home’ () and then tap on "". The moment you do so, you can tap on ‘new group.’ Once you do so, you have to find out who you want to message. Then you just have to click on the ‘Start group chat.’  That is your answer to how to create a chat group in Facebook Messenger. In case someone has already blocked you on Facebook, then you won’t be able to create a chat group with them on the platform successfully. But how will you know someone has blocked you on Facebook?  In that case, the best thing that you can do is make a group without people you suspected of blocking you already and then see if you can make the group or not. If you can make the group without these people, then its probably because you have been blocked by others you were planning to add to your chat.  Read More: What Is Facebook Jail – Overview And Explained Frequently Asked Questions (FAQs): Check out the most frequently asked questions related to how to create a group chat in FB messenger, mentioned below. 1. How Do You Create A Group Chat On Messenger? Ans: Follow the steps mentioned below to create a group chat in your Facebook messenger. Tap on the people or person’s name located right on the top of your conversations.Click on ‘add people’ or even ‘create group’ with the name of your friend. Then type or select the people’s names you want to be added to your chat. Now click on ‘okay.’ 2. Why Can't I Make A Group Chat On Messenger? Ans: If the people you are planning to add to your chat group have already blocked you, then your group cannot be created. However, if you are already suspecting that someone has ended up blocking you on Messenger, then in that case, you can try to create a group again. And this time, don’t add them.  3. How Do I Start And Name A Group Chat On Messenger? Ans: Follow the steps mentioned below to start, and then name a chat group on Facebook messenger!➊ Click on your group conversations, the ones you want to customize. ➋ Tap on your contact names located at the top of your screen.➌ Tap on ‘edit’ located right on your screen’s corner. ➍ You can also click on ‘change name’ on the menu that appears on your screen.➎ Type in your group chat’s name.  4. Can You Share A Group Chat On Messenger? Ans: If the admin of your group chats switches on link sharing for any group conversation, you can opt to share that link with everyone else in order to make them join. On the top of the chat, click on your conversation’s name and then click on the ‘invite link.’ Then simply click on ‘tap copy’ while sending the same to someone else.  And It’s A Wrap! So now you know how to create a group chat in messenger! That’s great. But what next? Why are you still here? Instead, open the Facebook app now, and try out the processes we just explained. If you don’t try it out on your own, then there’s no way you can learn how this works out. That’s perhaps the best way to learn! In the meantime, don’t forget to share your thoughts and experiences in the comments below.  Read Also: How to remove pname com Facebook orca Bored So Much: Learn How To Play Games On Messenger This Is Why Social Media Is Essential in the B2B Sales Process