Things To Keep In Mind When Looking For The Best Facility Maintenance

Published on: 04 March 2019 Last Updated on: 09 August 2019

The importance of a well-managed infrastructure in the success of a business cannot be underestimated. A properly maintained commercial property ensures efficient delivery of services, a safe and healthy working environment, optimum worker productivity, and customer satisfaction. It adds value to an organization, so it’s important to keep it in great shape.

Unfortunately, facility maintenance, upkeep, and repair can take up a massive chunk of a business’ operational expenses. The good news is that service contractors are specializing in commercial property maintenance without straining your annual budget. Outsourcing this business aspect is a cost-effective alternative that comes with several other benefits. Many businesses are now adopting this business structure. In fact, the global facility management market was estimated to reach $1.314 trillion in 2018.

With the help of reliable building maintenance services, costs are controlled, resources are maximized, standard services are delivered, and compliance with health and building codes is ascertained.

How to choose the right facility maintenance provider?

Facilities maintenance is an important part of your organization’s day-to-day operations. Once you outsource it with a third-party provider, the facilities management services become an integral part of your business. Their quality of service, whether it is good or bad, will reflect on your business.

Working with the inexperienced or ill-equipped provider can lead to a horrible partnership that can adversely affect customer satisfaction, business operations, and revenue potentials. This makes it vital for businesses to choose only the best.

Facility maintenance specialists at CSG share with us some things to keep in mind before zeroing in on a provider for your business.

Reference:

Any company can make an impressive marketing material. However, make sure to verify the claims of a potential provider. Ask for references that can vouch for the quality of services they offer.

Training and experience:

Employees of the facility maintenance provider become a de facto member of your company. They play an essential role in your business’ daily operations. As such, you want a provider with skilled, trained, and qualified personnel so that your clients get the best service experience. Furthermore, this should also ensure that they can execute their duties properly. Ask about development and training programs for service employees. Look for a company that considers continuous this a priority.

Flexibility:

Choose a commercial property maintenance contractor with a wide range of capabilities. A reliable facility maintenance services must be versatile and be able to respond to the ever-changing needs of your business quickly. This will ensure consistency in the delivery of services, efficient work processes, and reduced costs associated with hiring a different contractor. If your business is expanding, consider working with a company that offers scalable services or customizable plans and programs.

Supplies and equipment:

An excellent facility maintenance provider should be well-equipped with adequate and appropriate supplies and equipment. Check their inventory to validate their claims. This should help you assess their capability to meet your building maintenance needs. Verify the quality of the equipment and products they utilize.

Management and leadership:

This is a crucial aspect of any organization as it can have a significant impact on how tasks and responsibilities are accomplished. Poor leadership can lead to failed delivery of services. You want to know who will be managing the account. Explore their existing organizational culture and see how policies are utilized to achieve goals.

Transition process:

With proper risk management and transition plan, a change in facility maintenance provider could lead to disruption of services. As such, you want to check how the provider can guarantee a smooth handover and avoid any interruptions that could affect business operations.

Insurance:

To avoid any liabilities while their personnel is working on your premises, make sure to check their current insurance policies.

Availability:

Inquire about any blackout times in a provider’s schedule. Also, check about how they deal with sudden requests for additional personnel or new tasks.

Certifications:

Certifications such as CIMS Green Building, Occupational Safety and Health Administration (OSHA) compliant, and Cleaning Industry Management Standard (CMS) ensure competence and compliance of a prospective contractor. Inquire about the certifications that the provider currently hold.

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It's essential to be as accurate as possible when estimating the costs of a project. Suppose you're managing the construction of a new office building. You've estimated that the project will cost $5 million and take 18 months to complete. However, after six months, you realize that the project is only 50% complete and that the final cost will be closer to $8 million. It can cause problems for your construction project since you'll need to find additional funding to complete the project. 3. Employee turnover Employee turnover means that workers regularly leave and are replaced on a project. It can lead to a loss in productivity as new employees need time to get up to speed. High turnover rates can also lead to a shortage of skilled labor, which can impact the quality of work. On top of that, it disrupts the flow of communication and collaboration between team members. To deal with employee turnover, construction project managers should build a strong team culture. They should also create opportunities for employee development and provide competitive compensation packages. 4. Scope creep Scope creep occurs when the scope of a project starts to change or expands beyond the original scope. It can be caused by several factors, such as changes in the budget, unrealistic deadlines, or a lack of clear project objectives. Scope creep can significantly impact the budget, timeline, and quality of work. Therefore, construction project managers must understand the project objectives from the start. Here are some ways to tackle scope creep: Make sure everyone involved in the project understands the objectives. Keep track of any changes made to the scope. Work with the client to get approval for scope changes. Communicate with the team regularly to ensure everyone is on the same page. 5. Inadequate risk management OSHA (Occupational Safety and Health Administration) has strict guidelines for the safety of construction workers. If these guidelines are not followed, it can result in injuries, accidents, and even fatalities. Construction project managers must identify and assess risks before they start working on a project. They should also develop a safety plan and ensure all workers are trained to stay safe. Inadequate risk management leads to the following problems: Injuries and fatalities: Workers can get injured or killed if risks are not managed properly. It can also result in legal problems and a loss of productivity. Property damage: Construction sites are often located near homes and businesses. If risks are not managed properly, they can damage the property. Loss of money: In case of an accident, construction companies must pay for medical expenses and property damage. 6. Poor communication Many construction projects are complex and require coordination between different teams. A lack of communication can result in errors. 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Why You Should Choose To Have An Asset Protection For Your Business

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Things To Keep In Mind When Looking For The Best Facility Maintenance