7 Tools Your Business Can Utilize to Simplify the Customer Onboarding

Published on: 20 July 2018 Last Updated on: 10 September 2024

In the current customer-centric business environment, a poor Customer Onboarding experience can easily kill growth prospects and jeopardize the survival of a business. Customer Onboarding helps define the early relationship between clients and businesses.

B2B SaaS enterprises can use Customer Onboarding strategies to gain a competitive market advantage and promote customer service and retention. According to Smartsheet, an effective Customer Onboarding plan requires a proper understanding of customer needs, support analytics, and a statement identifying causes of customer defection or discontent.

Support analytics give business proprietors an intuitive understanding of the customer persona, among other valuable insights. While serving customers, enterprises also need to avoid information overload and underestimating the power of providing basic customer service.

The services should be provided without overpromising something that a business cannot deliver; avoiding the use of complex pricing structures and delaying responses to customer queries. Customer Onboarding is a journey that takes a lot of resources and effort to perfect. According to the Entrepreneur, SaaS-based entities can simply the Customer Onboarding process using the following strategies:

Use personalized welcome greetings and messages – personal attention can make or break the Customer Onboarding campaign. You can start your offline engagement with a greeting or personalized welcome if you are working online. The other strategies include calling the name of the customer or company when communicating and issuing bonus materials like eBooks.

7 Tools Your Business Can Utilize to Simplify the Customer Onboarding:

1. Product demonstration:

If your customers know your product, but do not know how to use it. You need to step up and give a demonstration. This can be done using a short video program that demonstrates how the product works. Alternatively, you can provide a features guide to enlighten your customers.

2. Define your milestones:

You can benchmark the progress the business is making by setting the goals you want your customers to achieve. You must ensure your team fully understands the customer’s objectives and how the service is helping them achieve their goals. You can start by creating a progression checklist highlighting the goals.

3. Submit useful content:

Besides the SaaS product, your content is a very crucial component in the Customer Onboarding equation. The content can help you add value to your product and transform you into a trusted advisor. Remember, good content is one that is realistic, objective, and helps solve customer concerns.

4. Offer assistance:

Customer assistance is best exhibited through customer service. Being an integral component of a business, good customer service can help a business grow its client base, breed satisfaction, and strengthen relationships. The service can be offered using phone, email, and live chat service.

5. Showcase successful examples:

Everybody wants to be associated with success; the same applies to customers. If you are selling a product or service, it is highly advisable to attach success stories to show customers that your product is actually working. The strategy can also go a long way to inspire customers to try your product and positively amplify your brand.

6. Ensure frequent follow-up:

Regular follow-ups are crucial in any marketing campaign because they can help a business retain customers, grow revenue and speak more personally to the customers. Away from the initial pomp and optimism that often characterize the Customer Onboarding process, the latter stages of selling also need to be strengthened to steady the ship all through the process.

7. Looking for Best SaaS Customer Onboarding Experience; Try User IQ’s Platform!

The highly transformative User IQ’s Platform makes it easy to analyze user activity and guide the user to value. For enhanced user adoption, the platform offers boundless customer engagement.

Businesses looking to grow their reach in terms of smart marketing and revenue will be glad to know that the Customer Onboarding process is enhanced with access to in-app creators and personal segmented tutorials. The multifaceted User IQ’s Platform engages seamlessly with other popular platforms such as Salesforce, Gainsight, and Zendesk.

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Don’t Do the Math: 5 Reasons Outsourced Bookkeeping Services are the Right Choice for Your Business

Every business owner is faced with the challenge of knowing when to outsource and when to hire in-house. With most business tasks, this depends on many different factors. But when it comes to accounting, it's always better to outsource. In this guide are five amazing benefits of outsourced bookkeeping. Read on to see why you should outsource bookkeeping services. 1. Increased Privacy/Security: Due to the sensitive nature of financial documents, and the wide array of legal issues that result from improper bookkeeping, your accountant must be extremely trustworthy. If they do you wrong, it could completely destroy your company. This is doubly true of in-house accountants. As they are a member of your own staff, you are held accountable for any mistakes they make. But when you outsource your bookkeeping, this burden of accountability is outsourced as well. Since the accountant belongs to a separate company, any mistakes or intentional misconduct they make is on them, not you. Plus, when you outsource, there's far less chance of misconduct happening regardless. The stakes are much higher for outsourced accountants than for in-house ones. For an in-house accountant, bookkeeping is just a job. They might leave for a better one at any time. They aren't necessarily all-in. But a third-party accounting company is. If they don't provide you with competitively superior accounting service, they'll go out of business. 2. Peace of Mind for Everyone Else: When you do your own bookkeeping, you have exclusive control of your company's secret financial records that no one else is allowed to see. Understandably, this makes clients and tax agencies nervous. How do they know you're not fudging numbers and manipulating the records for selfish gain? They'd have to just take your word for it. And that's not very reassuring. But a third-party accountant has zero incentive to bookkeep dishonestly. And since the accounting is done off-site, no one at your company will even have access to edit or share this information. So there's no reason for anyone to question the accuracy or integrity of their accounting. 3. No Training, No Management, No Turnover: Your outsourced accountant requires no recruiting, no training, and no management from you, ever. That's all taken care of by their company. It's true, however, that you'll still have to scout for the right accounting company for your business. But it's much less involved than the typical hiring process. Here's more info on that. Best of all, you'll never have to worry about turnover. This is a really, really huge deal when it comes to bookkeeping. Have you ever considered what happens if your in-house bookkeeper quits without any notice whatsoever? Accounting is essential. It's not something you can put on hold until you hire someone else (which can take a really long time). Who will take care of it in the meantime? If you outsource, you won't need to answer these questions. Even if the accountant assigned to your case abruptly quits, there's an entire team of qualified accountants ready to replace them. 4. Keep Your Focus on Your Business: You heard us right. When you outsource, you won't have to recruit, manage, or rehire accounting staff, or do your own accounting, ever again. It sounds like you just got a lot more time on your hands. What will you do with it? You'll do what you do best, of course. You now have all this extra time to invest in your business where you're needed the most. 5. Upscale or Downscale With Ease: Outsourced accounting is as big or as small as you need it to be. It will more easily upscale or downscale with you as needed than in-house accounting staff. There won't be any hiring or layoffs of accounting staff when your company rapidly changes size. And they don't take up any space in your office, so space restrictions won't be an issue, either. Get Outsourced Bookkeeping For Your Business: It's now plain to see that outsourced bookkeeping is the best option for any business. Outsource your bookkeeping to reap these great benefits. Get more financial tips for your smoutsourced bookkeepingall business right here. Read about six loan mistakes every business owner must avoid. Read Also: It’s All In Your Head: Do You Have The Right Mindset For Business? 3 Things To Consider When Designing A Company Logo For Your Business

Complex Supply Chains Network and Business Complexity

Supply chains are becoming more complicated and difficult to manage as people demand faster turnaround times, a wider range of products and services, and more personalized experiences. To be able to fill more diverse customer orders, brand owners must improve how they manage inventory with their supply chain planning systems, work with their partners, and gain more visibility and control over their supply chain. We will investigate whether or not there is complexity in the supply chain visibility software and how that complexity affects service quality. Complex and Complexity Most people would agree that managing supply planning is notoriously difficult. Both are similar and dissimilar. Supply chain networks are notoriously difficult to comprehend. Relationships between Network members can be dependent, independent, or interdependent, depending on the system or external factors. Despite the complexity of the supply chain management software, operations are improved when they can be planned for. Customers When it comes to ordering, shipping, support, payment, and other aspects of service, each customer has unique requirements. Marketing is more likely to be successful if a product or service can be tailored to the needs of the target market, even if the price is higher than expected. Logistics is in charge of calculating the "Cost to Serve" for each customer, whereas Sales is in charge of ensuring that customers' price and value expectations are met. Information It can be difficult to see what the true demand and supply are when data and information are filtered and changed within and between businesses. Changes in demand at one point in the supply chain can have an impact further upstream. As a result, the operations will not go as planned. Forecasts are poor and costs are higher because there is insufficient planning data at each level of the strategic supply chain management. Many factors contribute to an increase in demand, including: Attempting to forecast demand by analyzing internal order and shipment data Prices change when you can buy more of something for a lower price per unit. The term "deals" refers to everything from buying in bulk to investing. Rationing and a lack of supplies result from large orders. Planners may decide to extend lead times in order to avoid dealing with capacity issues. Product This occurs when various materials, parts, or assemblies are combined. When BOM parts have little in common, it can be difficult to change production schedules to keep up with changes in product variety or demand. Materials, parts, and packaging are selected in a laboratory or design studio. As a result, these variables may influence procurement decisions about supply markets, which may have an impact on TCO and product prices. Variety One can anticipate an increase in the number of goods and services available in a given market. According to marketing, you should always grow rather than shrink, so instead of getting rid of something, do more of it. As a result, the "long tail" of low-selling products has expanded. Forecasts are less accurate and extra inventory must be discounted if a company does not have an "agile" production structure that can respond to small orders. Because of standard costing, high-volume products pay a larger share of overhead than they should, lowering margins and affecting supply chain planning systems and marketing decisions. Low-volume products, on the other hand, do not pay enough overhead to cover their complexity. Planning The Availability target of the supply chain management software companies necessitates careful management of capacity, inventory, and lead times. What measure do managers actually use, regardless of what they say? Is it rated, useful, tried and true, or inexpensive? How does capacity change when demand is unpredictable? Depending on how much money is spent, how long it takes to implement the changes, and how much money is required for the process. A company's inventory must be in good working order in order for it to achieve its objectives. - place (customer, business or 3PL warehouse, suppliers)- FG, RM, and status of postponed/incomplete- most effective (cycle, safety, seasonal build, etc.) Inventory decisions can have an impact on capacity and lead times. Bringing capacity, inventory, and lead times together is the first step in shifting a company's mindset from "silos" to "flow thinking." Flow thinking implies that money, data, and information move through the organization more smoothly and efficiently. Suppliers The number of Tier 1 suppliers determines the amount of time procurement professionals have to develop business relationships that improve procedures, reduce "emergencies," and lower transaction costs. When there are too many vendors, communication becomes difficult and things become complicated. Procurement professionals who are well-versed in their supply markets and adept at managing the items they purchase can ensure that Tier 1 suppliers and item availability are optimally balanced. Processes Both internal Tier 1 suppliers and customers, as well as customers from outside the company, manage core planning in supply chain management. It's possible that these practices were implemented initially and then modified to meet changing needs. When TLS (theory of constraints, lean, and six sigma), a popular method for improving operations, is added to MBWA, strategic supply chain managers have even more opportunities to grow (management by walking around). It is necessary to take your gaze away from the screen and discuss how the team is doing. Managers work backward from the end of a process, mapping formal and informal connections between parts and asking "why?" at each step. Addressing Complexity Supply chains are inherently complicated. Supply chain professionals must be aware of all the minor details that give their company an advantage over competitors and that customers are willing to pay more for. Because complexity is a part of the unknown, your company could design a structure that prioritizes adaptability and reconfiguration. This would assist it in dealing with the ever-changing political, social, and economic landscapes. Supply chains become more complicated as businesses expand and gain more clients. We've already discussed the importance of developing and maintaining relationships with suppliers and partners if you want to expand your customer base. Managing these critical customer relationships entails more than just negotiating, evaluating, and making the most of them. Other difficulties arise as a result of it. Partners must be able to see each other for success, and suppliers must collaborate. The supply chain planning process becomes more complicated and longer as the number of customers and types of goods sold increases. International shipments with multiple stops split orders, and customs clearance all require more effort. When you have a complete picture of the supply chain, you can better predict problems, deal with them as they arise, and inform your clients about what to expect. This model can no longer meet the needs of order fulfillment as there are more products, more ways to ship them, and more customers around the world. Today's strategies must be adaptable and quick to change in order to meet each customer's needs quickly and affordably. Each customer order necessitates a link in a "micro supply chain." We also have a difficult inventory problem that requires assistance from our suppliers. Stock on the shelf can impair a company's ability to make money. Suppliers, manufacturers, warehouses, partners, and suppliers are all currently stocked. The "bullwhip effect" of unsold inventory can only be stopped now by having complete visibility and control over the network. There is a wealth of data available to help supply chain decision-makers. This is extremely perplexing. The data should also be used to make real-time order decisions in the logistic management software, which will benefit both the company and its customers. There are data gaps because there are more systems, partners, and complexity, which necessitates greater supply chain visibility. Additionals: Why Automate Internal Logistics? What are 3rd Party Logistics Companies? Essential Logistics Terminology Every Entrepreneur Should Know 5 Tips For Transport & Logistics Business Owners Before Investing In Insurance

How To Buy, Sell And Disposes Boxes Through The Gaylord Box Exchange?

These triple wall corrugated boxes are iconic ever since they were used for packaging and transportation of virtually all products. With an impressive carrying capacity that stretches between 500 to 1000 pounds, these versatile boxes are in great demand among a large number of users. However, for many individuals, the purpose of the boxes will be limited and conclude the moment they have finished using it. This leaves them with additional inventory. The featured site offers attractive options for individuals who would like to either make use of sparingly used boxes or offer the same for sale. Disposing boxes : In the event that you have these boxes and find no practical use of space to keep them, it would be a good idea to send them for recycling to The gaylord box exchange. The featured site offers free service for individuals who would wish to get their spare boxes recycled. On furnishing the required contact information and details of boxes that need to be recycled, the site will dispatch it into the pickup and transport the spare boxes for free recycling. This spares the owner the necessity of hiring transport or spending time in transporting the same to any recycling facility. Sale of boxes : Owners who would like to sell boxes that are in good condition will find the featured site useful. Individual only need to get in touch with the site through the online page and furnish details of the location and the boxes which they intend to sell. Depending upon the condition of the boxes and the dimensions the owners will receive payment and the boxes will be transported to the facility of the featured site. This offers owners the opportunity to make some money out of the used boxes while frying up precious space in their homes establishments. Additionally, owners will not have to inquire about any expenses towards transport of the boxes. Buying good quality boxes : Requirements for good condition boxes will remain in high demand. The featured site offers individuals who wish to procure good quality boxes, the options of purchasing boxes of various dimensions from an impressive inventory across different locations. The advantage of opting for a sparingly used box is the double benefit of pricing advantage and superior quality. The condition of the boxes will ensure that storage or transportation will be safe inside the triple corrugated boxes of different dimensions and categories. Slash transportation costs : One of the challenges that many individuals may face is the ability to source boxes from a particular location. While boxes may be easily available, it is important that the boxes are in a location that is closer to the individual's place. This will keep transportation costs low. The featured site has the advantage of being able to source, pick up and make available boxes in virtually all locations across the U.S. This makes it easy for individuals to meet their requirements. Requirements can differ from person to person such as the need for buying, selling and disposing of boxes. Different categories of boxes : It is necessary to choose a box as per the nature of consignment of contents that needs to be transported or stored in any of the boxes. The wavy design that is wedged between the outer and inner layer of the boxes, ensure that a cushioning effect is afforded to the products that are stored inside the boxes. However, it is necessary to check out the carrying capacity of the boxes based on the categories. Some have a carrying capacity of 500 pounds while boxers of the highest category can easily handle loads up to 3000 pounds. It would be a good idea for individuals to understand a little about the composition of the boxes. Different categories of boxes have different capacities as far as stacking strength is concerned. This refers to the pressure that can be handled by the box when it is subjected to pressure either above or below it. Another important consideration as far as specifications are concerned is the ability of the corrugated material to handle pressure from the inside. These factors and specifications are largely determined by the ply of the cardboard and the fluting. This refers to the material between the outer and inner layers and comes in five different categories with the first two categories offering greatest resilience and ability. Read Also : Simple Packaging: Your Guide To Branded Design 5 Ways To Reduce The Packaging Cost In Your Business Make Sure Your Product Hits The Market As Soon As Possible

7 Tools Your Business Can Utilize to Simplify the Customer Onboarding