How Businesses Benefit From Keeping A Text Message Record

by

23 April 2021

Technology

Businesses Benefit From Keeping A Text Message Record

Text messages have become an integral part of how businesses interact with their customers and employees. They are used to receive orders, promote products and services, answer customer questions, give instructions to employees, and for general communication within an organization. Their convenience and effectiveness have made text messages the primary means of communication within many organizations. This makes it necessary for businesses to implement systems to effectively manage their text messages.

Knowing who is texting, what was texted, and the response given is required knowledge for businesses to successfully compete in this digital age. Without proper management of text messages, companies not only expose themselves to being left behind because of failing to recognize changing customer tastes, but also open themselves to internal and external legal threats. Visit this site for more information about text message records.

Clearer Understanding Of Customer Trends

Having a complete history of text messages gives businesses greater insight into customer wants and expectations. Being able to access this data will help sales and marketing teams to identify the strengths and weaknesses of current marketing activities, as well as provide instances where customers give their opinions about their experiences. Documented customer feedback should be used to improve existing products and services while helping to drive the development of new ideas that could be brought to the market.

Text Message Records Provide Protection

Customer complaints and lawsuits are unfortunate, but an inevitable part of doing business. Companies must protect themselves from costly lawsuits and the possible repercussions of false customer complaints, which include bad publicity, regulatory sanctions, and loss of income.

Disgruntled current and former employees also pose a serious risk to businesses, as they might file lawsuits claiming they were wronged in some way. If an effective text message record-keeping system is in place, companies can discourage the occurrence of any false internal accusations

Given the stakes, businesses cannot afford to simply delete text messages. Since text message records provide a valuable layer of protection for businesses, their safe storage has become a necessity.

Monitor Employee Performance

Knowing how sales representatives are communicating with customers is necessary to maintain or improve customer satisfaction, which is vital for a businesses’ growth and sustainability. Customers must be treated with respect and their concerns should be addressed in a courteous, professional manner.

Text message records are not only utilized to assess current employee performance, they can also be used to train new employees, providing “real world” examples of the right and wrong way to handle specific situations. Conversations between customers and frontline staff should guide the creation of policies devised to address the underlying issue being discussed.

Make Better Strategic Decisions

Managers are usually under tremendous pressure to increase sales, improve customer satisfaction while reducing expenses. Unfortunately, in seeking solutions to improve their organizations, managers often make decisions based on theories or concepts that may not work when they’re implemented by a particular business.

All businesses are unique in some way. Therefore, its policies and strategies should be based on the data surrounding its customers and frontline employees. Keeping text message records allows business managers to make decisions based on feedback from frontline employees and the customers they serve.

Read Also:

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

View all posts

Leave a Reply

Your email address will not be published. Required fields are marked *

Related

how to call someone who blocked you

Tech Tactics: Reestablishing Contact With Blocked Numbers  

Want to know how to call someone who blocked you? Well, trust me, you are not the only one doing so! In the realm of relationships, rocky times are as inevitable as software updates on your smartphone. Disagreements, arguments, and misunderstandings are the glitches that pop up in the code of any human connection. Face it, no matter how much love you share, agreeing 100% of the time is simply impossible. Parents and children clash, siblings squabble, best friends have falling-outs, and even happily married couples lock horns from time to time. It's all part and parcel of the grand tapestry of life. Unfortunately, sometimes these conflicts escalate to the point where one party decides they're no longer "on speaking terms." In today's digital age, that often translates to a dreaded outcome: they block your number. Keep scrolling down till the end to learn more about the same… But First, How To Know If Someone Has Blocked Your Number?   Imagine this: you dial a friend's number, eager to chat about the latest episode of your favorite TV show or share exciting news, but instead of the cheerful ringtone, you're greeted with an eerie silence. You've been ghosted, and not in the trendy, playful way. You suspect you might have been blocked. But how can you know for sure? Let's embark on a journey to uncover the telltale signs of a blocked number, in a casual and friendly tone. 1. Straight To Voicemail Every Time   One of the first hints that your number may be on someone's blocklist is that your calls go straight to voicemail. It's as if your calls are being mysteriously rerouted to a digital voicemail dungeon, bypassing their phone's ringtone entirely. If this becomes a recurring theme when trying to reach someone, it's a good indicator that they might be actively avoiding your calls. 2. The Perpetual Text Abyss   You've sent your friend a series of witty texts or heartwarming messages, but there's not a single blue bubble in sight. It's like your words have vanished into the digital void. When someone has blocked your number, your text messages won't be delivered, and you won't see those reassuring read receipts. It's like you're texting into an alternate dimension where your words simply cease to exist. 3. Mysterious Disappearance From Social Media   In our interconnected world, social media is often the playground where we share our lives and keep in touch with friends. If someone has blocked your number, they might also choose to sever digital ties with you on platforms like Facebook, Instagram, or Twitter. Suddenly, you notice their profile is nowhere to be found, and your friend count just dropped by one. It's a social media ghosting that leaves you scratching your head. 4. The Ring And A Swift Hang-Up   Imagine you finally get through after multiple attempts, and their phone starts ringing. But before you can exhale a sigh of relief, it abruptly goes silent, and the call ends. It's like a tease, leaving you with unanswered questions. This behavior could be a result of call-blocking apps that instantly disconnect calls from blocked numbers. It's a bit like being shut out at the door of a VIP party. 5. No Profile Picture Or Status Updates   If your friend has blocked your number on messaging apps like WhatsApp or Telegram, you may notice that their profile picture and status updates have vanished. You're left staring at a generic silhouette or a blank space where their witty status once was. It's like a digital cloak of invisibility, leaving you to wonder what's going on behind the scenes. 6. Mutual Friends Report Silence   In some cases, your mutual friends might be the ones to spill the beans. They may casually mention that your friend hasn't been responding to their calls or messages either. This could be a clue that your number is indeed blocked. After all, if it's not just you experiencing the silence, there's a pattern emerging. 7. The Subtle Social Snub   In the world of social media, a subtle snub could also be a sign. Your friend may continue posting and engaging with others but consistently ignores your comments or messages. It's a virtual cold shoulder, and it stings just as much as the real thing. 8. The Final Frontier: Directly Asking   Sometimes, the best way to settle the mystery is the simplest one: just ask. If you suspect you've been blocked, reach out through an alternative method, like email or a different phone number, and express your concern politely. Remember, communication is key in any relationship, and a sincere conversation can help clear the air and address any issues that might have led to the blocking in the first place. How To Call Someone Who Blocked You?   When you're blocked, your calls divert straight to voicemail, and your heartfelt text messages remain undelivered. It feels like you're shouting into the void, with no way to reach out, and they remain blissfully unaware of your attempts to reconnect. But here's the silver lining: blocking doesn't always spell the end of the relationship. Sometimes, both parties just need some time and space to reflect on what transpired. After a cooling-off period, they may unblock you, paving the way for a much-needed heart-to-heart conversation. In some cases, a sincere apology can mend fences. The real challenge, though, is how to apologize when your number is firmly on their block list. Apologizing to someone who refuses to answer your calls or read your messages may seem impossible. Yet, owning up to your mistakes is often the right course of action. So, how do you go about it when they've blocked you? Well, fear not, for there are a few clever tricks up your digital sleeve to reestablish contact: 1. Use A Different Phone   Sometimes, simplicity reigns supreme. The most straightforward approach is to use a different phone to call the person who's given you the digital cold shoulder. Phones can't block individuals; they can only block specific numbers. Therefore, dialing from an unblocked number is a surefire way to get around the blockade. While using a public pay phone used to be an option, they're not as common these days. Instead, you could ask to borrow a work phone or even a business landline, though this may require some convincing. A more effective and less complicated option is to seek help from a friend or family member. They likely know the person and the situation and may be willing to lend a hand, as long as it doesn't entangle them in the feud. 2. Dial *67   An age-old technique for disguising your number involves dialing *67 before you make the call. This method has been around for decades, and it's incredibly simple. All you have to do is input *67 before dialing the number. However, remember that you'll need to enter their number manually, as you can't select it directly from your contacts. When the call goes through, their Caller ID will display "Unknown" or "Private Number," keeping your identity under wraps. 3. Disguise Your Caller ID   Both Apple and Android phones offer features to conceal your Caller ID information. By activating this setting, the recipient will see "Hidden" on their Caller ID, akin to dialing *67, but it automatically applies to every call you make. Here's how to enable it: For iPhone:   If you want to know how to call someone who blocked you on your iPhone, follow the steps below: Open the “Settings” app. Select the “Phone” option. Scroll down until you see the “Show My Caller ID” option. Slide the toggle to the “Off” position. For Android:   If you want to know how to call someone who blocked you on Android, follow the steps below: Open the “Settings” app. Select the “Additional Settings” option. Tap the “Caller ID” option. Choose the “Hide Number” option. 4. Change Your Phone Number   Admittedly, this one's a bit extreme. Changing your phone number just to bypass a block is quite the hassle, involving updating contacts and contact information across the board. However, it's an option worth mentioning, even if it's not the most practical for a single phone call. Changing your phone number is relatively straightforward and usually free. Just call your service provider and request a new number. Keep in mind that once you change it, there's no turning back—you'll permanently lose access to your old number. How To Call Someone Who Has Blocked You On WhatsApp?   In this age of digital communication, WhatsApp stands as one of the pillars of staying connected. But what happens when the digital door gets slammed in your face, and you find yourself blocked by someone you need to reach? Fear not, for we're about to embark on a journey to decode the mysteries of calling someone who has blocked you on WhatsApp. The Art Of WhatsApp Blocking   First, let's decode what happens when you're blocked on WhatsApp. You'll notice a distinct lack of updates on their profile picture, a blank last-seen status, and no more read receipts for your messages. It's like they've vanished into the digital ether. But don't despair; there are ways to pierce this virtual veil. Try Sending A Message   Believe it or not, sometimes a blocked contact can still receive your messages. They won't see them in real time, but the messages will be there waiting when they eventually unblock you. So, go ahead and craft that heartfelt message or apology, and press send. It's like sending a message in a digital bottle, waiting to wash up on their shore someday. The Unblocking Game   Here's where the real strategy comes into play. Often, those who block you might reconsider their decision with time. Be patient; give them the space they need to cool off and reflect. It's like waiting for a cloudy sky to clear – eventually, the sun will shine again. Change Your Number   Now, this one's a little more drastic. Changing your phone number can be a last resort. It's like getting a new identity in the digital world. While it guarantees a fresh start, it's not without its complications. You'll need to inform everyone in your contacts about the change, update your accounts, and wave goodbye to your old number forever. Getting blocked on WhatsApp might feel like a digital slap in the face, but there are ways to navigate around it. Be patient, craft thoughtful messages, and remember that even in the virtual realm, time can heal wounds. While changing your number is an option, it's a last-ditch effort. So, whether you're seeking reconciliation or just trying to reconnect, don't let a blocked contact hold you back in the WhatsApp world. Things To Keep In Mind While You Try To Reconnect!   Now, before you embark on your mission to reconnect, there are a few crucial considerations. Here are some of the things that you should keep in mind while you try to call someone who has blocked your number: 1. Think About Why They Blocked You:    Remember that blocking doesn't typically happen by accident. The person who blocked you did so deliberately for a reason. Reflect on what led to this action and whether a call will genuinely resolve the issue. Surprising someone who blocked you might not yield the desired outcome. 2. Beware of Legal Ramifications:    The Truth In Caller ID Act of 2009 made it illegal to use Caller ID spoofing technology to harm or defraud someone. Depending on how the person who blocked you feels, your attempts to contact them through unconventional means could be deemed harassment. Ensure that reaching out won't lead to legal trouble. 3. Consider Alternative Communication:    While a phone call might be the most direct approach, it's not always the most effective or considerate one. Explore other avenues, such as asking a mutual friend to mediate, using social media or email, or even sending a heartfelt handwritten letter. These methods respect their need for space and provide them with something to ponder while maintaining a less intrusive approach. Wrapping It Up!   Reconnecting with someone who's blocked your number may seem like a daunting task, but it's not impossible. You have several strategies at your disposal, each with its own set of pros and cons. However, before attempting any of these methods, it's wise to consider whether reaching out is genuinely in the best interest of all parties involved. Sometimes, the best course of action is to exercise patience and allow time to heal wounds, knowing that they can reach out when they're ready. After all, respect for their boundaries and feelings should be your top priority. In case you wanted to know how to call someone who blocked you, I hope that this blog has been of help to you. If there are any other queries related to the same, please feel free to let me know. All that you need to do is scroll down till you reach the bottom of the page. Then leave your comments and queries in the box below. And I will be there to answer them all for you! Learn More About: How To Delete A Page In Google Docs? What Data Does Google Analytics Prohibit Collecting? How To See Someone’s Imessages Without Their Phone?

READ MOREDetails
Mobile Friendly

9 Tools To Test If Your Website Is Mobile Friendly

Nowadays mobile traffic has extended as more and more people are using mobile devices to access the internet. And their choice of searching required information on Google ranking websites has also increased because of their mobile-friendliness. Hence to maintain such wide users is essential to develop and provide a fully functioning mobile-friendly website regardless of the screen size or device they are using. Before moving ahead it is important to understand what exactly we mean when we say a website is mobile-friendly and what Mobile Friendly Test is? Website mobile-friendliness is the overall performance of a website on mobile devices that provides a quality experience to mobile users. Thus enhancing website performance on any mobile is crucial because mobile device usage is growing day by day.  Checking mobile friendliness without any assistance is difficult. That is why Google has introduced search calculation guidelines. With the help of this, it becomes easier to find out how user-friendly your website is and whether it is easily accessible or not. Mobile-Friendly Test is a special tool that helps to see how friendly your website is operating on different devices. It allows you to easily carry out a mobile site test and tells a website’s score in terms of its performance on all mobile devices. The test score will enable you to have an idea of whether your website is providing a good mobile user experience or not. It also says that the website falls into the mobile-friendly category and shows good results in the mobile-friendly test. With the help of this test, you will also get specific instructions on what on your site needs to be updated, fixed, or modified to make it work better on all mobiles. Making the site fast and good only on desktop but slow and not so good on mobile will not only lead to poor ranking but also to reduced traffic which ultimately causes less revenue. By making a website mobile-friendly, you will not only please your users, but you can also remarkably improve your search engine ranking by appearing higher in search engine positions. Google search calculation parameter has been confirmed as a part of the overall ranking criteria. This is a set of factors provided by Google that help in determining how convenient your site’s mobile version is to users. Previously Google has put a fine on sites that offer a poor experience to mobile users and gives much importance to the websites that take relatively less time to load and look good on all mobile devices. The more quickly you make your site mobile-friendly and ensure that  Google recognizes it, the faster it can be ranked applicable by Google. However, testing your site on mobile devices can be time-consuming and expensive due to the availability of a large number of different mobile devices. But there is a way out of that. There are Mobile-friendly testing tools available online that measure how adaptive a website appears on mobile.  Most of these tools can suggest ways to make your websites look better and faster on mobile. They also suggest needed adjustments in particular areas. The testing score will also give you an idea of your website's appearance on mobile and its performance for mobile users. Nine Best 9 Tools To Test If Your Website is Mobile Friendly Here we will discuss 9 such tools that can give you a brief about your website's mobile-friendliness. 1. Google Mobile-Friendly Test This is the most popular and easy-to-use mobile-friendly tester. This tool is developed and managed by Google. You just need to put your website URL and this tool will analyze your site on mobile. It helps you find out issues that prevent your site from appearing in the google searches on mobile. If your site is mobile-friendly and meets google standards it gives you a green signal. And in case it does not pass the test and fails it announces it as not mobile-friendly. This tool tells you if Google sees your page as mobile-friendly or not. If it says "no" then the page will be set down in the mobile search results and approve similar pages from other sites that are mobile-friendly. 2. MobiReady MobiReady is a very innovative and useful website testing tool that shows how a particular page appears on different mobiles. You can see how your site performs on multiple sizes of mobile devices at once. It compares your sites against popular websites and gives specific recommendations of areas you need to do well and need improvement to climb up. This tool also provides a detailed report of scores between 0 and 5 with 5 being the highest. The higher the score the more the web page is capable of performing and giving a great user experience on any mobile device. A low score indicates that the webpage is slow to load having components that can break the quality user experience. 3. W3C Mobile OK Checker The World Wide Web Consortium (W3C) works to develop web standards. They have a handy mobile checker that provides specific recommendations on how to make your site more mobile-friendly and lets you know what changes need to be done.  You don't require any special skills to use this tool. You just simply need to enter your URL address and a series of tests will be run on your website to determine how mobile-friendly it is. After completion of the test, you will get detailed information and analysis of your site whether it is low, medium, or severely critical. This helps in making necessary changes to improve the mobile-friendliness of your site. 4. Page speed insight Use Google’s page speed insight tools to test the speed of your website for both mobile and desktop. It helps in providing specific recommendations to increase your website speed on different devices. It shows screenshots of how your website looks on mobile and desktop as well as gives you speed scores for both mobile and desktop as well. analyzing your website in PageSpeed Insights will give you a detailed analysis of what needs to be fixed and things that have already been done correctly. 5. Google AMP testing tool  AMP means Accelerated Mobile Pages. This tool is developed by Google with the goal to make fast-loading pages that look good on mobile devices and deliver the best possible mobile experience to its users. In today's time having mobile-friendly websites is very important for your online presence.  Using the AMP testing tool you can check the validity of an AMP page. This test will also enable you to create mobile-optimized content to load instantly on all devices no matter what type of mobile devices you are using.  It also finds out issues related to AMP that are preventing your site's appearance in search results. 6. Google TestMySite Speed matters in ranking no matter how fast your site is on the desktop. If the site speed is slow on mobile it may affect your ranking position. TestMySite is a mobile testing tool from Google that analyzes how fast a website is on mobile and it also provides ways to make the site faster and enhance users' mobile site experience. With the help of this tool, you can see the load time of your site on mobile.  It also generates a personalized report to each audience with all major and minor details and also tells the next step to be followed. 7. Varvy Mobile SEO Varvy Mobile SEO ( Search Engine Optimization) is one of the most simple and useful mobile-friendly mobile SEO testing tools. It will test your site and help to know whether it is mobile-friendly and is complying with Google guidelines and SEO practices or not. This tool is simple to use, you just need to enter your URL and Varvy will provide you with helpful insights like page load quickly, the right security and accessibility, paid links, a page displaying well on mobile, and many more. Additionally, it gives recommendations of what is exactly wrong and what adjustments are needed to be done  8. RankWatch RankWatch is a simple tool to check the mobile-friendliness of your website. It provides descriptive information on whether the site is mobile-friendly or not, it also provides you with precise rankings of your website in popular search engines like Google, Bing, etc.  Testing with RankWatch will give you the page score of your website. You can easily get the result containing information about the mobile viewport, its content, the size of text and links, and whether the buttons on the website are mobile-friendly or not. 9. LambdaTest’s mobile-friendly checker LambdaTest is one the most widely used tools to test a website's mobile-friendliness.  It offers you an extremely handy mobile site test that allows you to check the friendliness of your mobile device. It helps you to assess your website's friendliness on a cloud of more than 3000 real devices, browsers, and operating systems on a wide range of different resolutions. Using the LambdaTest platform you can test and debug your mobile website on multiple mobile handsets of different screen sizes connected to a live mobile network in different locations. Once you run your website mobile test you will be able to see how your website is performing on a mobile device.  After completion, it generates a website performance report that helps in identifying underlying issues affecting your website's performance. Hence helping you in making the required changes. Additionally, it provides you with the feature of recording the entire test session in a single video and capturing screenshots so the other team members can get access to the entire test session easily. Moreover, LambdaTest’s LT Browser helps you to view your mobile testing of websites on different preinstalled mobile device viewports. LT Browser is a developer-friendly browser that is more powerful than the default Android and iOS browsers and helps you debug and test any mobile website flawlessly. Read Also: Understanding The Role Of SEO In B2B Digital Marketing: Optimising Your Website For Success Interactive Website Tools: Exploring Strategies For Engagement And Conversion What Are Piracy Websites? | Top 10 Pirated Websites In The World

READ MOREDetails
How To Cancel Microsoft Subscription

How To Cancel Microsoft Subscription? Step-By-Step Guide

Microsoft 365 has been the most prominent platform for office work. Accordion to statistics, there are 1.4 billion users of Windows 10 or Windows 11 users. Most of the desktops and laptops used in the whole world use Microsoft's Windows as their operating system. But, many of us don't want to use Word, Excel, Outlook, and other apps. In such cases, you might want to cancel the subscription to Microsoft. So, if you want to cancel your Microsoft subscription, you are in the right spot. In this article, I have answered your question – How To Cancel Microsoft Subscription?. I have also answered several other questions like this one in this article. Read More: Top 10 Antivirus For Chromebook In 2022 Answering 'How To Cancel Microsoft Subscription?' If you want to cancel your Microsoft subscription, you can do it by following these steps here– You need to go to service and subscriptions and sign in with your Microsoft account that you used to purchase it. Note: If you see Turn on recurring billing, without a link reading Manage, it means that your subscriptions is about to end and you wont be charged automatically afterwards.  On the next page, you will see options reading Upgrade or Cancel.You need to select the option Cancel.You should scroll through and follow the instructions along to complete your cancelation.You can check out the terms and conditions of microsoft's cancellation policy. What Happens When You Cancel The Subscription To Microsoft? I hope that you know how to cancel your Microsoft subscription after reading the previous section. But what happens after you cancel your Microsoft subscription? Here is what happens - Your account is immediately disabled from the day of the cancellation.You lose all of your access to the Microsoft 365 assets you had.Admins are the only ones to have access to the assets on Microsoft 365.The period of time admins have access is 90 days. Is It Worth It To Subscribe To Microsoft? The question comes down to choices. Many of us don't use the Microsoft 365 apps anymore. It is great for anyone who needs all the office apps. You can share one account with six users. You have the continuity of updates at a low cost. Currently, there are other workspaces where you can work without paying monthly or yearly subscription fees. Due to the availability of free alternatives, Microsoft 365 has become underrated. Click Here To Read: 5 Ways To Fix Chromecast Source Not Supported Error Troubleshoot Problems If You Can't Cancel The Subscription This part comes when you don't see Manage on the service and subscription page. Following this issue, you cant Turn off the recurring bills. If you are having trouble with that, here is the solution to help you – First, you need to ensure that you are signed up with the same account you have used to purchase your subscription.In case you see Turn on recurring billing but not Manage, it means that your subscription is about to expire. You will see an expiry date, and there is no need for a cancelation.If you want to fix this issue, you need to change the payment method. You can go to your Microsoft account dashboard and change your payment method by updating it.  How To Cancel Your Microsoft 365 Subscription?  Now, if you want to cancel your Microsoft 365 subscription, you can follow these steps here, First, you have to visit your Microsoft 365 account using a web browser.Next, log in to your Microsoft account with your username and password.Under the account settings, choose the Manage option.Choose the Cancel Subscription option under the account settings.Scroll down to navigate Turn Off Recruiting Billing. Finally, select it. Frequently Asked Questions (FAQs): Here are some similar questions and answers related to the same topic of canceling a Microsoft subscription. These queries might help you solve further issues with your Microsoft account. 1. How Do I Cancel My Microsoft Subscription? You can cancel your Microsoft subscription by following these steps,1. First, go to your service and subscription page. 2. You will see the upgrade or cancel option on the next page. 3. Now, select the cancel option and follow through with the next instructions to complete the cancelation successfully. 2. Why Can't I Cancel My Subscription On Microsoft? When you find it hard to cancel your Microsoft subscription, the reason may be the payment method. Often you might be trying to cancel your Microsoft subscription when it is about to expire. In such a case, you will have trouble canceling your subscription. You can solve this problem by upgrading the payment method. 3. How Do I Cancel Microsoft From Charging My Card? You can stop the recurring Microsoft payment system by canceling your subscription. You can do it by going to the service and subscription page and then cancel your subscription by following the steps mentioned in this article. 4. Can I Cancel My Microsoft Subscription At Any Time? You can cancel your Microsoft subscription at any time you want. You can also receive the prorated refund within seven days after the renewal or the start of your subscription. Bottom Line! After the emergence of Google Workspace, many people want to cancel their Microsoft subscription and switch over to Google. If you want to cancel your subscription, then this article can help you. Once you go through the steps mentioned in this article, You will know How To Cancel your Microsoft Subscription.  I hope that this article was helpful to you. If you have any further queries, you can reach out to us in the comment section. Read Also: 6 Benefits of Microsoft 365 SecurityHow To Delete A Page In Google DocsHow To Allow Chrome To Access The Network In Your Firewall?

READ MOREDetails