How Cutting Edge Technology is Helping Dubai Improve its Healthcare Services

Published on: 20 November 2020 Last Updated on: 12 September 2024

As UAE’s healthcare sector continues to flourish, Dubai now hosts some of the most advanced innovations in the region. There are also many private and public health centers and companies spearheading and developing these technologies. The government also encourages this by supporting information and communication technology innovations in this sector as an essential element in its initiative to modernize life in the Emirates.

Unlike other countries where the private sector pushes and funds innovations, the UAE government is involved in every way. This involves developing and delivering innovations and technologies in healthcare to public and private facilities.

How Cutting Edge Technology Thrives in Dubai

Healthcare technology thrives in Dubai because the government is committed to providing the best to its citizens. For instance, in 2013, the Dubai Health Authority invested $68.5 million to digitize all its medical records.

There is also a high demand for healthcare in this Emirate. Apart from local demand, people from all over the world seek medical expertise from various hospitals in Dubai. The health facilities not only provide high-quality services but they also have the latest technologies and continue to utilize new ones.

How Technology is Improving Dubai’s Health Sector

Dubai is known for embracing technology in many industries, the health sector is one instance where innovations have thrived and continue to thrive.

Here are ways cutting edge technology is improving Dubai’s health sector.

Artificial Intelligence (AI)

Artificial Intelligence is already in use in the medical sector; it has many benefits, for instance, it can help to detect disease early. It stores patients’ records in one place and can use this information to compared past and present health conditions. This allows doctors to make a more accurate diagnosis. It can also help to detect any future health conditions; this allows for the correct steps to be taken.

AI can also be used in cardiology to monitor patients who are likely to suffer a heart attack. Regular visits to your cardiologist in Dubai are important and he might utilize AI to monitor your health and deliver individualize treatment for you. Artificial Intelligence can also be used to detect abnormal heart rhythm and blood glucose levels.

Telemedicine

Telemedicine works through communication and information technology; it involves sharing medical information, results, and images via electronic and video conferencing tools. You can consult a physician from a reputable medical center in Dubai without leaving your home. Telemedicine improves accessibility and saves waiting for time and cost of diagnosis and treatment. This improves the health sector by relieving health professions shortage in the country. It is a convenient method of linking patients and doctors by quashing geographical barriers.

Cloud Computing

Cloud computing allows health facilities to access remote servers where they can safely store patient data and other important information. Many health facilities have embraced cloud computing to store and protect data. This technology improves collaboration in the healthcare sector. It allows doctors to access patient records remotely from anywhere in the world and continue treatment without delay. These quick actions help to save patients’ lives. Cloud computing is a better and affordable storage method than traditional outdated manual storage.

Wearables

Wearable tech is a convenient and affordable way of keeping track of your health. This is important for those prone to disease or with an existing health condition. Wearables can detect irregularities before they get serious. They also detect emergencies as soon as they occur.

Wearables also keep patients engaged with their health by monitoring and having real-time data rather than waiting for doctor’s tests. This also helps when you visit a medical center in Dubai; the physician can use this information to tailor your treatment plan. Wearables are multifunctional; different types perform various functions. Some monitor respiration and heart rate while others monitor glucose levels.

Internet of Things (IoT)

The Internet of Things refers to a network of appliances, devices, and other objects fitted with computer sensors and chips to collect and relay information via the internet. Real-time monitoring through connected devices can save lives during medical emergencies like asthma attacks, diabetes, heart failure, etc. Connected devices collect medical information and relay it to a physician. Data like EGC, oxygen, blood pressure, weight, and blood sugar levels are stored in the cloud to be shared with relevant individuals like physicians.

Virtual Reality (VR)

Virtual Reality technology enables us to experience real-life through computer-generated environments. Surgeons use VR to plan complicated operations; Virtual Reality helps them to rehearse the operation beforehand which makes the surgery safer. VR also helps in phobia and PTSD therapy, pain management, reducing stress, etc.

Dubai is known for embracing cutting-edge technology in the health sector that is why people from all over the world visit the Emirate’s health facilities for medical care. This technology has made drug management, remote treatment, medical data storage, and therapy easier. Although there are skeptics, there’s no doubt that technology is beneficial in the health sector.

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Effective Strategies For Managing Peak Call Volumes In Inbound Call Centers

In the fast-paced and dynamic world of Business Process Outsourcing (BPO), managing peak call volumes in inbound call centers is a critical challenge. Peak call volumes can arise due to various factors, such as seasonal fluctuations, marketing campaigns, or unforeseen events. To ensure seamless customer service and maintain operational efficiency during these high-demand periods, BPOs must adopt effective strategies. In this article, we will explore non-promotional approaches to address the challenges associated with managing peak call volumes. Data-Driven Forecasting and Planning One of the key pillars of effective call volume management is accurate forecasting. BPOs should leverage historical data and advanced analytics tools to predict peak call times accurately. By identifying patterns and trends, BPOs can proactively allocate resources, adjust staffing levels, and streamline operations to meet the expected surge in call volumes. Implementing a data-driven forecasting model enhances the overall responsiveness of the call center, minimizing the risk of being overwhelmed during peak periods. Flexible Workforce Management Creating a flexible workforce is essential for managing peak call volumes. BPOs can implement strategies such as cross-training agents on multiple skill sets, enabling them to handle a variety of inquiries during high-demand periods. Additionally, adopting a flexible scheduling system that allows for real-time adjustments based on call volume fluctuations empowers call centers to efficiently manage resources. This approach ensures that staffing levels align with demand, preventing overburdened agents and long customer wait times. Technology Integration for Efficiency Embracing cutting-edge technologies can significantly enhance the efficiency of inbound call centers during peak periods. Implementing Interactive Voice Response (IVR) systems, chatbots, and virtual assistants can help address routine inquiries, freeing up human agents to focus on more complex customer issues. Furthermore, cloud-based solutions enable scalability, allowing BPOs to quickly adapt to changing call volumes without the need for extensive infrastructure investments. Empowering Self-Service Options Encouraging customers to utilize self-service options can alleviate the pressure on inbound call centers during peak times. Providing easily accessible FAQs, online knowledge bases, and tutorials empowers customers to find answers to common queries independently. By promoting self-service options, BPOs not only enhance the overall customer experience but also reduce the influx of routine inquiries, enabling agents to focus on more intricate customer interactions. Real-Time Monitoring and Adjustments Real-time monitoring is crucial for managing peak call volumes effectively. BPOs should invest in monitoring tools that provide insights into call queue lengths, average wait times, and agent performance. With this data at their fingertips, call center managers can make informed decisions and implement on-the-fly adjustments to ensure optimal service levels. Constant vigilance and adaptability are key components of successfully navigating peak call volume scenarios. Conclusion In the ever-evolving landscape of BPOs, managing peak call volumes is a critical aspect of delivering exceptional customer service. By employing data-driven forecasting, fostering a flexible workforce, integrating technology for efficiency, promoting self-service options, and implementing real-time monitoring, BPOs can navigate high-demand periods seamlessly. These non-promotional strategies focus on improving operational resilience and customer satisfaction, ultimately contributing to the long-term success of inbound call centers in the BPO industry. Read Also: Top 4 Creative Team Building Ideas for a Call Center Industry This 2020 Cloud-Based Call Centers Vs. On-Premises Call Centers Why Your Business Needs Call Center Tracking

The Disadvantages Of Synthetic Text-To-Speech In Advertising

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Is AI Changing The Insurance Sector?

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How Cutting Edge Technology is Helping Dubai Improve its Healthcare Services

How Cutting Edge Technology Thrives in Dubai