How To Measure & Grow Social Media ROI


18 January 2024

Social Media

Social Media ROI

Social media is vital for businesses striving to enhance brand awareness, connect with their audience, and foster meaningful engagement.

Yet, amid the sea of likes, shares, and comments, many grapple with a key question: Is our social media strategy delivering ROI? This guide demystifies the process, providing actionable insights to optimize online presence. 

From defining social media’s purpose for a brand to calculating ROI, implementing improvement strategies, and social media reporting, we’ll navigate essential steps to unlock your social media’s full potential.

The Purpose of Social Media for Brand

Purpose of Social Media

Before diving into metrics, clarify your social media goal. ROI varies among brands; some prioritize awareness, while others focus on lead generation or customer service. For example, Apple uses targeted Twitter ads for the latest MacBook, yielding measurable results.

Brands emphasizing customer service see resolving concerns as a key ROI factor. No one-size-fits-all approach exists; define your social media ROI based on specific goals like brand awareness, lead generation, or customer retention.

Setting Actionable Social Goals

Measuring social media ROI becomes futile without clearly defined and measurable goals. While metrics such as social shares and follower counts hold value, they frequently lack the necessary depth for a comprehensive ROI evaluation. Instead, prioritize targeted, action-oriented objectives that align closely with your business goals.

Campaign-specific goals offer a more accurate assessment of ROI. Whether it’s driving email sign-ups, generating inquiries through contact forms, facilitating trials, driving purchases, or encouraging downloads, these goals involve measurable actions that contribute to the conversion funnel. You can track individual links by setting campaign-specific goals, and attributing clicks to specific campaigns and calls to action.

For instance, Instagram-based brands frequently update their bio links to coincide with ongoing promotions, utilizing URL trackers to tie clicks to specific campaigns. This level of granularity is crucial for understanding which efforts are driving tangible results.

  • Bonus tip: Managing various social media goals can be difficult across multiple channels. Try a social media management tool to manage all your social media marketing activities from a centralized dashboard.

Measuring Your Goals with Precision

Once you’ve established your objectives, the subsequent task involves precise tracking and measurement. Google Analytics proves to be a formidable tool in this regard. By scrutinizing the traffic originating from social media platforms, you can assess the impact of your campaigns.

For instance, the Google Analytics “Acquisition” report furnishes valuable information on traffic acquisition across various channels, permitting you to refine results according to conversion events like adding items to the cart or completing purchases. This meticulous tracking empowers you to attribute conversions and revenue to the success of your organic social initiatives.

Tracking Social Media Expenses

Measuring ROI requires a comprehensive assessment of your social media expenses beyond just ad spend.

Consider the following components:

– Time: Factor in the value of your time or your team’s time dedicated to social media efforts.

– Tools: Include costs associated with any paid tools, subscriptions, or software utilized for social media.

– Advertising Expenditure: Calculate the total funds allocated to boosted posts, paid campaigns, and other promotional efforts.

– Creative Content Expenses: Consider the costs associated with content creation, covering design, writing, and other creative components.

– Incidental Expenditures: Incorporate any supplementary costs, such as travel expenses for events or collaborations.

How to Improve Your Social Media ROI

 Improve Your Social Media ROI

Measuring social media ROI is an ongoing process; continuous improvement is essential for maximizing its impact.

Here are some actionable tips to boost your social media ROI:

1. Set realistic goals for social media success.

2. Optimize your strategy by refining targeting and creative elements.

3. Stay informed on industry trends for a competitive edge.

4. Foster audience engagement through active participation and feedback.

5. Invest in social media advertising to extend reach and drive targeted results.

6. Utilize social media analytics to make data-driven decisions for strategy enhancement.

Significance of Social Media Reporting

A social media report analyzes a brand’s content performance on platforms like Instagram, Facebook, YouTube, TikTok, etc. These concise reports, issued monthly, quarterly, or yearly, highlight key metrics such as top-performing posts, learnings, and numerical data like follower growth, engagement, and reach.

Effective reports adhere to SMART criteria (Specific, Measurable, Achievable, Relevant, Time-sensitive) by setting clear goals. They emphasize key insights, victories, challenges, trends, and opportunities, offering a deep understanding of content strategy impact and audience behavior.

Leveraging analytics tools simplifies data extraction, enabling comprehensive tracking and analysis of performance metrics. In 2024, best practices include establishing clear social media goals and focusing on relevant insights for a concise and engaging report.

The process of creating a monthly social media report involves –

  • choosing metrics aligned with your goals, 
  • providing a high-level overview of progress, 
  • showcasing top-performing posts, 
  • adding analytics data, and 
  • summarizing key learnings and takeaways. 

Separating data into sections for organic and paid content on different platforms enhances clarity. The report wraps up by reviewing accomplishments, challenges, and potential opportunities, aiming to guide future strategic decisions.


Crafting a well-executed social media report highlights actionable insights, aligns with defined objectives, and utilizes analytics tools to thoroughly assess a brand’s performance on various social media platforms. Through ongoing monitoring and optimization of your social media return on investment (ROI), you validate your spending, improve outcomes, and make informed decisions for the future.

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Engaging Storytelling Videos On Tiktok

Tips For Creating Engaging Storytelling Videos On Tiktok

In today's digital era, TikTok has emerged as a powerful platform for creative expression and storytelling. With its massive user base and engaging video format, TikTok provides an excellent opportunity for content creators to captivate audiences through short, impactful narratives.One effective strategy for boosting engagement and receiving valuable feedback is to harness the power of authentic interaction. This includes encouraging viewers to share their thoughts and experiences through comments.To amplify this engagement and kickstart the conversation, some creators opt to buy real TikTok comments from genuine users who appreciate and resonate with their content. 10 Proven Tips To Create An Engaging TikTok Video Further in this article, we will explore valuable tips and tricks for creating compelling storytelling videos on TikTok. So, buckle up and get ready to learn how to create compelling storytelling videos that leave a lasting impression on your audience. Put All Efforts In The First Seconds Tik-Tok has to be one of the fastest platforms that is navigable by users easily. Hence, if you wish your prospects to hold on and check your content, you have to grab their attention quickly. For this, you will have to utilize the initial seconds of your video. Instead of starting slowly, show your best moves in the first few moments. Secondly, you might want to try including a narration or a text overlay that can catch the interest of users quickly.  Craft A Captivating Hook With millions of videos vying for attention on TikTok, it's essential to grab viewers' attention right from the start. Begin your storytelling video with a compelling hook that piques curiosity or provokes an emotional response.This initial moment should instantly captivate your audience and make them want to keep watching. Whether it's a surprising statement, a visually stunning shot, or a cliffhanger, your hook sets the tone for the rest of the video. Embrace The Power Of Visual Storytelling TikTok is a visual platform, and leveraging its potential for visual storytelling can significantly enhance engagement. Use a combination of creative camera angles, captivating visuals, and intuitive editing techniques to immerse your viewers in your narrative. Experiment with transitions, effects, and filters to create a visually stunning experience that resonates with your audience. Use Right Hashtags Hashtags are crucial for enhancing visibility, including context, and driving discovery on your TikTok. Add industry as well as contextual hashtags to your video so that it becomes relevant and trending. Fans can easily locate you when you use branded hashtags. With a trending hashtag, you get the ability to increase reach. Additionally, it provides you with new ideas for content. You might want to utilize the TikTok Creative Center to get an overview of trending content. Be Authentic And Relatable Authenticity is key to building a connection with your audience. Share personal stories or experiences that are relatable and showcase your genuine self. TikTok users appreciate content that feels real and relatable.So, don't be afraid to showcase your vulnerabilities or highlight everyday situations that others can identify with. This authenticity will help you build a loyal fan base and foster meaningful engagement. Don’t Forget To Track TikTok Insights A major portion of the TikTok appeal consists of “Trends.” Thus, leveraging it might help your brand gain massive recognition on the platform. However, it is significant to create content that not only reaches your audience but also resonates with them. Do not forget to review the TikTok analytics of your brand regularly. If you want to find content insights, head over to “Profile” and then open the right-hand side menu. There, you might need to tap on Business Suite and choose Analytics. Thus, get an easy overview of content, followers, and engagement. Optimize For Tiktok's Short Attention SpanTikTok thrives on short-form content, so it's crucial to optimize your storytelling videos to fit within the platform's time constraints.Condense your story into bite-sized, digestible portions that capture attention quickly. Consider using text overlays to emphasize key points and ensure your message is conveyed effectively, even without sound. Utilize Captions And Subtitles To cater to a wider audience, including those who prefer to watch TikTok videos without sound or have hearing impairments, consider adding captions and subtitles to your storytelling videos.This inclusivity will not only engage a broader audience but also enhance the accessibility of your content. Schedule Your Content  Timely content is the essence of TikTok. However, busy managers on social media might not get ample time to create engaging moments always. Fortunately, the application provides an easy alternative to schedule content. You might easily create your video, upload and schedule it in advance. All you need is TikTok’s desktop version. Open it in the browser, log in to your account, and tap the Upload button. You will most likely find it in the upper right corner. Then, share the file you wish to upload and write an engaging caption. Don’t forget to add hashtags and mentions to boost the reach of your video. Engage With Your Audience Building a loyal community on TikTok involves actively engaging with your audience. Respond to comments, ask questions, and encourage viewers to share their thoughts and experiences related to your video.This interaction creates a sense of connection and encourages viewers to become invested in your content. Remember, the more engaged your audience is, the more likely they are to share your videos and spread the word about your storytelling skills. The Bottom Line Crafting engaging storytelling videos on TikTok requires a thoughtful approach and an understanding of what resonates with your audience. By following the tips outlined in this article, you can create compelling narratives that captivate viewers and spark meaningful engagement.While considering unconventional methods such as buying real TikTok comments can provide a boost, the true key to success lies in your ability to tell authentic, relatable stories in a visually appealing manner. So, go ahead, unleash your creativity, and captivate the TikTok community with your storytelling prowess! Read Also:Instagram Advertising For Beginners What Are The Three Components In The Youtube Ecosystem? How To SEO Optimize WordPress Category And Tag Pages 5 Marketing Tips to Help Grow Your Business on Instagram


Using Social Media to Promote Start-Up Businesses

Social media has changed the concept of business marketing. A few years back, huge businesses with big-budget promote their brand in a way which was even more appealing for the customers so their exposure was far better than Start-up businesses. Social media marketing is a source which gives the opportunity to the upcoming business holders to communicate with their clients via their social networking accounts so they can have a better chance to reach to a big audience. There are several popular social media platforms which people are using to promote their business without spending any extra cash. There are three main advantages which we can get from social media,A huge part of our society is using Facebook, Twitter, LinkedIn, and Instagram so it is easy for a new business owner to reach to a big audience in no time. When you gain some customers who rely on you for quality, they will start recommending your services/brand to others. New customers will then approach your page and you will have a bigger community for your brand. Reliability is not a single time earning, you have to improve your services to make your clients even happier with the products they are getting from you. When your clients will be able to contact you, they will ask for something they want from you and you can strengthen the bond between you and them by addressing their demands and replying to their concerns.Seeing positively, we can enlist so many advantages of using social media to promote your business, the biggest advantage is that it is free of cost and you do not need to spare extra cash to advertise about your brand. But as the title says, we are not only looking at the advantages, we are taking a bigger view of what social media does when we use it to promote any start-up business.As we are talking about start-up business, it is obvious that a new firm is not yet famous and it needs a lot of effort and a careful approach to pass things positively to the clients. Social media, at a point, can be risky for start-up business promotion. You need to adopt a consistent strategic and professional tone while building your online community. Make sure to entertain each and every client who approaches you at your social media pages. You must keep some points in your mind while managing your social media accounts.Keep your tone steady and professional. Use simple language to chat with clients. Never share any information at general chat panel when clients are asking for a specific service, discount or price, get to their inbox and send a message there. Keep one thing in your mind that you will never get positive responses only, there will be some people who can criticize you or even talk rudely to you, never get involved in absurd discussions, rather answer them politely If they address you directly. Make sure to update your content on a regular basis. Never leave your accounts silent for a while, try posting some material daily. If you do not have time to manage your social media accounts, hire someone for this purpose but do not leave them unattended. Try to follow your competitor’s accounts to see what and how they are offering to the clients. Make sure to check famous brands’ pages to improve the quality of your service.It needs complete planning to set objectives and reach a targeted audience in a specific time limit. You cannot just go where the waves take you, rather you need to check for each and every word which is being posted from your side. Keep one important thing in your mind, people get bored easily when they get simple sales messages from you or the content that is scheduled to be forwarded automatically, keep your messages personalized and live.Concluding the discussion, we are giving you a short plan to work with social media to promote your start-up business. Before you take a plunge into the world of social media, wisely plan a few things. What are you going to say to your audience? Monitor your speech carefully while you are speaking to your audience. People do not like monotonous replies, keep your tone lively and friendly. Try to give them confidence that their concerns will be taken seriously. Don’t refuse to talk to anyone. It will cause serious damage to your reputation. Who is going to take the responsibility to say? Make sure that the member of your team who is going to reply to your clients is a sharp, highly qualified and social person to handle this responsibility. Do not shift this responsibility so often, people like a familiar tone every time they try to contact you. When you are going to say? Another important thing to decide is when you are going to post your content, how often you are going to update your post wall, and what will be the schedule of your promotional posts.Keep everything managed and well prepared and do not take social media as a piece of cake. Remember one thing, it is the best source to uplift your brand if used carefully and it can be the worst jerk to your business if not handled wisely.Read also:How To Get More Likes On Instagram How Social Media Playing A Role In Career Building 8 Expert Ways To Build Your Personal Brand On Twitter!

B2B Sales Process

This Is Why Social Media Is Essential in the B2B Sales Process

Social media has been the cornerstone of B2C marketing for a long time. However, when it comes to B2B marketing and sales, it is only fairly recently that social media channels have started to dominate.And while most B2B marketers now realize the enormous potential of this type of marketing, only true experts have figured out that simple presence on social media is far from enough. To raise awareness of your business, you need to be social on social media, which is, after all, very logical.In other words, you need to initiate relationships, interact with people in a personal way and absorb your customer’s feedback. But apart from this, you also have to showcase your expertise in a humble way, listen to the voices and trends in your industry and keep an eye on competitors.Marketing your business on social media can help you generate leads, improve website traffic, increase sales and create a brand identity with your target audience.That being said, the sooner you realize that investing time and money in social media is necessary, the better results you will get. However, this type of marketing, just like crafting a Sales Enablement Strategy, takes time and skills.Let this article be the first step on your journey to improving your B2B social media marketing. In it, you will find out the reasons why social media is essential for B2B sales and the tips on how to improve your sales through social media channels. Why is social media so important?Have you heard of social validation? Social validation is a basic human necessity and its presence has but skyrocketed thanks to social media.According to the Content Marketing Institute’s report from 2017, as much as 83% of B2B marketers use social media as their preferred marketing channel. And even though increased brand awareness is one of the main goals of social media campaigns, it is far from being the only impact of this type of marketing.As the matter of fact, social media is right at the top when it comes to the factors making the biggest impact on purchasing decisions, closely following industry analysts and web search. Therefore, it is obvious that social media is essential for B2B sales.If you want to increase your B2B sales, you need to use the following social media platforms: Facebook Without a shadow of a doubt, Facebook is the number one platform. It is important for creating a community, marketing, and advertising, as well as influencing decision makers. LinkedIn As a platform originally intended for business purposes, LinkedIn is as influential as Facebook in some segments. Twitter Twitter is the final element of the social media triad, but slightly less important than Facebook and LinkedIn.You may be wondering why Instagram and Snapchat are not on this list. And indeed, these two platforms, especially Instagram, are great for marketing. However, they are more effective for B2C marketers. Benefits of social media marketing for B2B salesTo give you a clear picture of how social media can increase B2B sales, we will list some of the main benefits of social media marketing.-        Firstly, it builds brand awareness and visibility.-        It serves as an effective distribution channel for your business’ ideas, content and offers.-        You can create PR opportunities, brand loyalty, SEO, as well as positive web mentions by building brand advocates.-        Social media marketing drives new leads into the funnel when combined with whitepapers, fact sheets, eBooks and other content offers.-        Have you tried to use social media to increase the number of email subscribers? If you want to add more people to your mailing list, this will do wonders for your business.-        Moreover, this type of marketing is great for B2B customer feedback program and understanding the needs of your leads, customers, prospects, and advocates.-        Social media marketing can greatly improve your SEO results through third-party links, mentions, and interest in your content.-        You can build trust with your buyers by educating them and helping them understand the major factors that influence their purchasing decisions.-      Social media is perfect for B2B loyalty rewards programs and customer care. Challenges of B2B social media marketing There are always two sides of a coin. In spite of the numerous benefits of B2B social marketing, there are also certain challenges that B2B marketers face on a daily basis when it comes to social media. When in Rome… If consumers use social media for connection and entertainment, your message needs to address these requirements.In other words, you shouldn’t slip into business jargon on Facebook or post silly memes on LinkedIn. Apart from that, you should try to establish a deeper connection with your customers by finding out what they read, what they comment on and who they follow.This will help you better understand your prospects and existing customers, and tell them what they want to hear and how they want to hear it. Being present 24/7 When your audience needs guidance or asks a question, you should be there for them. It is all about responding when they reach out for help.The challenge here is to anticipate such moments and be ready to shine. Create a list of tips, reviews, product demonstrations, and video tutorials, and promote them through paid search and social advertising.For this and similar reasons, you should constantly use social media for real-time marketing, an increasingly popular method which allows you to engage with your customers instantly. Cherishing your influencers Finding your perfect influencer and starting a conversation with them is one of the keys to a successful social media campaign.To choose the right influencer for your brand, you need to study their audience, understand why they engage, what is their reach, style, and many additional aspects. Getting serious about selling on social media Once you have put in a lot of effort toward entertainment and connection, you need to sell. After all, that is the main goal of each business.To grow your website traffic and nurture leads, you need to match your marketing efforts and sales goals. When you engage with the knowledgeable, empowered and well-connected customers, you practically close the gap between the social world and the business world. The elusive ROI Oh, the infamous ROI… This is definitely among the top challenges for all marketers, not only in the B2B field.To get a satisfactory return on investment, you always need to give your customers new and fresh content on social media, as well as attend to their needs and join conversations with influencers. Then, when everybody starts listening to what you have to say, seize the moment and make the final move.It is all about timing. With the right timing, you can sell everything, even ice to Eskimos. The future of B2B salesEverybody is wondering what the future of B2B sales will look like. So far, we can identify three main trends. The buying process will become easier In essence, a more open approach to purchasing is obviously emerging, as well as a multi-channel unified experience closely resembling the B2C experience.Moreover, along with those two, the need for highly personalized interactions will result in increasing buyer trust and lead to more data becoming available. The focus will shift to long-term customer value Businesses will have to focus on customer needs and customize their selling approaches, Also, adding value to products and services will be an indispensable part of every sales process.In addition, selling will become more intelligent. In other words, sales teams will need to educate customers about their needs and engage with stakeholders and decision makers to discover and highlight those needs. Data and analytics will play a major role in creating customer value The days of guessing in sales have long gone. To create value for customers and interact with them effectively, social media marketers will have to use data and analytics through:-        science and sales-        AI and the virtual experience-        sales and the social businessIn many of these strategies, social media will play an important role. From the multi-channel approach and market intelligence to education and connection, B2B sales will be impossible without social media platforms.Finally, from a technical point of view, it is evident that outsourcing social media is becoming increasingly popular. This is a strategy that can be very effective, especially for small businesses. However, if you decide to do this, we advise you to be careful and avoid the most common social media outsourcing mistakes. How to Sell More on Social MediaNow that you have learned why social media is so important for the B2B sales process, you probably want to know how to use social media to increase sales.Here are the five useful tips on how to sell more and better on social media. Choose the right social network(s) Not all the platforms will work for all businesses. When choosing the best social media channels for your business, you need to consider several factors:-        your niche-        your audience-        your goalsFor example, according to a study by Google and Millward Brown Digital published in 2015, the number of decision makers aged between 18 and 34 years increased by 19% in only two years (from 27% in 2012 to 46% in 2014).This is why you need to find out the favorite platform of your customers and tailor your message to them, the network and your brand.Remember – no business jargon on Facebook or crazy memes on LinkedIn. Be active on LinkedIn Whatever other networks you choose, keep in mind that LinkedIn is a must. When it comes to B2B marketing, this platform is essential and you can’t risk not using it.To shine on LinkedIn, you will have to be very active. This means that you should:-        use LinkedIn’s Saved Search feature in order to create a search based on your ideal customer profile and be notified each time such a person signs up-        join and participate in LinkedIn groups to build your network and referrals-        connect with potential customers to start conversations Contribute to existing conversations This goes for all the social media networks you are active on. When you contribute to conversations about your brand and interesting topics in your industry, customers see this as adding value.The best way to do this is Twitter and its search function, but you can use other networks too. Share relevant content More and more B2B buyers search for information on services and products on social media. Your answer to this should be simple ‒ sharing relevant content.This is another way to add value, and you can do it by providing white papers, product sheets, case studies, webinars, comparison worksheets and so on.In addition, you can share useful blog posts, infographics, tutorials and other types of content. In a nutshell, you can share anything that you think could help your customers. Use the right tools Finally, using social media for marketing purposes without different kinds of tools is practically impossible. There are so many aspects software tools can improve and so many ways they can help you rock your campaigns that not using them is a real waste of time.Using effective social media marketing tools will help you find more relevant content, schedule your posts, measure and analyze the effectiveness of your campaigns, as well as use that data to improve your future campaigns. Wrapping up : Social media networks are becoming an essential part of every B2B sales process. However, in order to sell more on social media, you need to understand all the benefits and challenges of this process.This is definitely not a one-time activity. Rather, think of it as of a long journey that includes a lot of small steps. It’s a long way to the top if you want to rock your B2B social media campaigns.But if you take all the steps that we listed, you will find that the results will follow. This is one of those journeys that you have to enjoy if you want to reach your destination.Read Also : Social Media Marketing: Six Trends To Keep Your Eyes On Social Media Marketing Role In Technology