Matt Peters, Search Manipulator CEO, on Mission & Motivation

Published on: 23 February 2024 Last Updated on: 11 September 2024

In the ever-evolving digital landscape, maintaining a pristine online reputation has become an indispensable part of personal branding and business strategy. With digital footprints being scrutinized more than ever, it is not only what you do in the physical world but also how you’re perceived online that can define success. This is where Search Manipulator steps in—the vanguard of online reputation management.

CEO Matt Peters, at the helm of Search Manipulator, unravels the importance of curating your digital narrative. As both a shield and a sculptor, Search Manipulator adeptly protects against online vilifications while simultaneously amplifying the positive aspects of your digital persona.

In today’s digital-first world, Google search results hold the power to shape destinies. The content ranked at the top of a search result—be it laudatory or defamatory—has substantial influence over the prospects and perceptions encountered by businesses and individuals alike.

Key Elements Of Online Brand Reputation Management

The success of a business depends on establishing the credibility of a brand. This is why a business organization earnestly engages in the online world to spread a compelling story. It helps establish the brand identity.

However, on the other end, some elements work with a vicious intent to tarnish your reputation. This is where the role of brand reputation management becomes important. This section discusses a few key elements of brand reputation management.

Your Digital Presence

Establishing a strong digital presence is important for an effective online presence. Reputation management begins with optimizing diverse online platforms. They include reviewing websites and also the industry-specific directories. Consistency in the branding efforts across platforms helps create a good image.

Customer Service And Behavior

Another key element to online brand reputation management is customer service and behavior. The brand needs to oversee the different social media channels actively. Besides, they review websites and other platforms. It ensures addressing the pain points and grievances of the customers.

Employee Advocacy

The employees can be effective advocates for online reputation. A business organization must ask employees to engage with the brand’s online presence. It helps share the positive experience and, after that, contribute to the thought leadership initiatives. It helps build authenticity and credibility among diverse groups of people online.

Customer Feedback And Engagement

Actively asking for customer feedback with the help of surveys and reviews increases the brand’s credibility. Positive customer reviews work both as a brand reputation and also serve as valuable social proof for the potential customer.

Great Content Strategy

Content is the king in the market, and a business must do all to ensure its content resonates with the audience. This way, they can position themselves as industry experts and thought leaders. If you have been successful in creating a brand strategy using the social listening tool, it can help you create a variety of content formats like videos, infographics, and also blog posts. It ensures high-quality content and then enhances the credibility of the brand.

Analyzing The Competitors

Online brand reputation management involves actively working with one’s competitors and studying the competitors’ efforts to improve their online reputation. It is crucial for maintaining a competitive advantage in the market.

Brand online reputation management is also about pinpointing the areas where the competitors are doing well. It helps them extract insights and build potential strategies to improve the brands’ online presence and reputation. This very information assists in active decision-making after that, ensuring that the brand remains relevant in the digital world.

This is where the positive role of the search Manipulator becomes important. Brand strategy and shielding one’s reputation is key to staying competitive in the landscape of shoestring competition.

What Search Manipulator Does?

Addressing this decisive factor, Search Manipulator leverages cutting-edge SEO strategies to assert your best foot forward. It’s about more than quelling the flames of negative reviews; it’s about igniting the fire of your most commendable work and letting it guide the narrative.

The freedom of expression that the internet provides is often a double-edged sword—one that can cut through a reputation within moments. From a single customer’s negative review to personal attacks like vendetta-driven articles, the web can be unforgiving.

Search Manipulator understands the gravity of such scenarios. Their sophisticated software suite is designed to suppress undesirable content, ensuring that past grievances or misleading postings don’t overshadow your true value.

Strong That Managing An Online Reputation

At Search Manipulator, the belief is strong that managing an online reputation transcends beyond an immediate quick fix. It’s a methodical endeavor enveloping all facets of one’s life: mending the past, nurturing the present, and securing the future.

Bolstering Your Reviews

By highlighting positive articles, bolstering your reviews, and optimizing your home page with best-in-class SEO practices, Search Manipulator positions you to not only avoid reputation pitfalls but also to connect genuinely with your audience and thrive in all your digital engagements.

Matt Peters states, “ “SEO is integral to any digital marketing strategy,” Matt states. “It’s a powerful tool that can dramatically increase the likelihood of consumers finding and choosing your business over competitors. By investing in SEO, brands not only improve their online presence but also contribute to their long-term success.”

Solutions

Search Manipulator’s innovative solutions have drawn esteemed accolades, including recognition as the 2022 Impact Company of the Year by Dotcom Magazine. Their methodology and results have been spotlighted in prestigious platforms like the Huffington Post and ESPN Radio’s Lunch N’ Learn, demonstrating their authority and effectiveness in the realm of reputation management.

Search Manipulator’s mission is to provide a complete suite of services tailored to manage your online reputation. From removing complaints to enhancing your online ratings, from driving website traffic to connecting with customers—Search Manipulator equips you with the arsenal needed for the digital age.

Conclusion

In conclusion, in a world where your digital presence is as significant as your presence in reality, Search Manipulator is dedicated to ensuring that your online footprint is a true and powerful reflection of your real-world integrity and excellence. Take charge of your online store, and let us help you shine in the vast digital cosmos.

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Ankita Tripathy

Ankita Tripathy loves to write about food and the Hallyu Wave in particular. During her free time, she enjoys looking at the sky or reading books while sipping a cup of hot coffee. Her favourite niches are food, music, lifestyle, travel, and Korean Pop music and drama.

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Getting The Most Out Of Your Email Campaigns By Getting The Audit Right!

Excerpt: Delivering email campaigns that perform exceedingly well requires effort and email audits help you get closer to better ROIs. Read on! So half of the year has gone by smoothly (well, almost), your brand’s making money, your workflows are automated, and your email marketing campaigns are doing well. Wait, yes, pause at the last part of the sentence. Are they really performing optimally? To get a clear understanding of the efficacy of your email marketing campaigns, no matter how great and well-automated they might be in your perspective, you NEED to run audits twice or thrice every twelve months. If you meet an email marketer over drinks, they will probably have a lot to say about their KPIs and how the click-throughs are not making the cut. So how can one ensure that their email marketing efforts don’t go down the drain? The answer is quite simple indeed: execute email marketing audits to unveil your strengths and weaknesses, areas of improvement, and those that are doing just fine. In the blog that follows, we will delve into the different kinds of email marketing audits that one can conduct and ways to go about executing them. Let’s get cracking! The Kinds of Email Marketing Audits That One Can Conduct In simple terms, an email marketing audit is a deep analysis of the various factors that contribute to the success of an email campaign so that you know what’s working and the areas that need to be tweaked. The following are some kinds of email audits that you can carry out; each of them focuses on different facets of the email. 1. Email Content & Design Marketing Performance Audit One of the most common kinds of audits, here you delve into your various KPIs (CTR, CTOR, etc.) to get a holistic understanding of the email campaign’s performance. The aspects that you need to look out for are: Subject line: Try to keep them personalized, crystal clear, non-sales, and within the range of 40-45 characters, optimized for mobile viewing. Please steer clear of spammy words such as “earn quick money” or basically anything that sounds too good to be true. Preheader text: It should be related to the subject line, albeit not repetitive. Header: First impressions are often long-lasting; cliched though that may sound, it does hold some weight. The header text next to your logo should be noticeable, clear, and in alignment with the brand ethos. Email copy: Grammatical errors and typos are a major turn-off. No wonder brands invest in the best copywriters to churn out good copy, even in the age of AI! Keep it crisp, clean and deliver maximum value in minimum words. CTA: The Call to Action buttons are the ones that can make or break the ROIs. Keep the design and text in tandem with the brand guidelines, easy to spot and click, devoid of broken links that lead nowhere! Graphics: When crafting an HTML or interactive email, ensure that the graphics render well across devices and the visual hierarchy is maintained. Conversions & Engagement rates: This is the litmus test of your email campaign. Are your emails good and engaging enough to keep subscribers interested, or are there more hits than misses? The KPIs should spill the beans on this one. 2. Email accessibility audit When crafting your emails, if one overlooks the critical aspect of disability, you might fail to foster inclusivity with your campaigns, thereby risking losing the patronage of your subscribers. Keeping email accessibility in mind is absolutely essential, and is something that all email marketers should perpetually strive for. Ensure that there is no sensory overload for those with visual disabilities by keeping a simple and clean email layout. For those living with tactile difficulties, make the CTA buttons larger to ensure greater clickability and visibility across a range of devices. Remember to check for alt text in images to simplify things for users deploying the services of a screen reader. 3. Deliverability Audit You might have the best of Salesforce email templates (or Hubspot; whatever rocks your boat) and check all the above aspects, but if your email campaigns fail to reach the intended inboxes, all your efforts will end up in vain. To check for email deliverability issues, one needs to check the following aspects; Clean email list devoid of incorrect email ids Email Authentication HTML code failures Domain reputation Blocklisting Spam traps IP address 4. Compliance Audit This would include checking the level of compliance of your email campaigns with the guidelines and requirements of CCPA, GDPR, PECR, etc. 5. Email Code Audit Here, one would evaluate and carry out a code clean-up, fix bugs (if any), and ensure the incorporation of the best practices in email coding. One would also conduct tests to see how well the email renders across different email clients and devices. 6. Design Audit In this kind of audit, one would review the emails from the design and aesthetics viewpoint and check how consistent the layout is with the branding guidelines. The different elements one would generally bring under the lens in this kind of audit are checking for the right use of white spaces, design patterns in accordance with the heat map, fonts, logo, layout, graphics, etc. 7. Automation Audit Here, one would check automated email campaigns to see if everything is in order, such as API triggers, templates, links, rules, customer journey maps, etc. One can either carry out all these audits or create a bespoke audit plan that includes permutations and combinations of the different kinds of audits mentioned above. Steps For Conducting The Perfect Email Audit Now that we are privy to the kinds of email audits that one can carry out, let’s move over to getting started with the process of what’s going well and what’s lacking in your current email campaigns. Firstly, you need to begin with drafting a clear set of goals. Much like in other areas of life, the lack of well-defined goals in sight can very well be akin to sailing in a rudderless ship, and frankly, no one wants to be aboard such a ship! You could begin by jotting down the kinds of audits you’d want to run on your existing campaigns and, based on the purpose of the audit, figure out your bespoke learnings and takeaways. Then, you’d like to create a list of measurable Key Performance Indicators (KPIs) that you will be evaluating to check the health and effectiveness of your current campaign. These may include: Unsubscribe rates Open rates (albeit not a very effective one as per Apple’s Mail Privacy Protection feature unveiled in the WWDC conference held on 7 June 2021) CTR (Click Through Rates) CTOR (Click To Open Rate) Spam complaints Conversions Email client & device assessment You can create a spreadsheet to maintain a record of your audit. Here’s what you can document: Name of the email campaign Date deployed (not applicable in case of automated emails) Name of the audience segment Subject line Soft bounce rate Hard bounce rate CTOR CTR Conversion rate Unsubscribe rate You can modify the contents of the spreadsheet as per your unique requirements. One can also diversify the main spreadsheet by adding tabs for different kinds of emails, such as promotional, transactional emails, etc. Once you have your data in place, you can and should proceed with the data analysis. Begin with scanning all the metrics and specifically scrutinize those that fall on the extremities of the curve. The ones that did really well and the ones that missed the mark. Proceed with asking yourself the following questions, Are the subject lines and preheader texts enticing enough? Will I click on them if I receive them in my inbox? Is the visual hierarchy of the email in place, or does it look too cluttered? Does it offer a personalized experience to the subscriber? Does the email copy offer value to the reader, or does it appear too salesy? Does it cater to specific buyer personas and age demographic, or does it appear mass-produced with no specific target audience in mind? Is the cadence too annoying for the subscribers leading to higher unsubscribe requests? Are the CTAs visible, quirky, and enticing enough to get users to click on them? Are your emails accessible to users across the entire spectrum? Wrapping It Up While there are a number of tools available in the market to help you conduct email audits, and you can always request colleagues for a fresh eye perspective on your campaigns, if you’d rather have experts analyze the game for you, that’s possible too! Email Uplers will not only help you analyze your existing campaigns but also deliver interactive emails from scratch attuned to your specific needs. Do drop by for more information! Read Also: Should You Consider Outsourcing Your Brand’s Marketing Campaign? Your Ultimate Guide To Creating SMS Marketing Campaigns Content Marketing Campaign Strategy For Small Business

Career Spotlight: Becoming A Market Research Analyst

Do you know how a company just knows what you want? They collect a few surveys, and suddenly they know more about your requirements than you! Is it all automated? Short answer, no! Someone is sitting and analyzing every behavioral data of a consumer to create profiles. They are called market research analysts! Are you just fascinated with the idea of a market research analyst? Or someone who is planning to become one? This is how you can become a market research analyst - Let’s begin with understanding who a market research analyst is. What Is A Market Research Analyst? Market research analysts are the strategic brains behind a company’s marketing decisions. Their job is to gather data on consumers and competitors and then use that information to guide business strategies. Whether a company is launching a new product or planning a marketing campaign, market research analysts are the ones who determine the best approach. They don’t just guess; they rely on cold, hard data. What Do They Do? A market research analyst’s role involves several core responsibilities. Why don’t we go through them to know the responsibilities a little better? Data Collection: Gathering data is the starting point of any market analyst. This could be through surveys, interviews, focus groups, or analysis of existing market data. Trend Analysis: After gathering the data, they identify patterns and trends that provide insights into market behavior. For example, what products are gaining popularity, or which consumer needs are currently unmet? How can the company they work for help meet them? Market Forecasting: Analysts will often predict future market trends. However, this is not just through guessing. However, when a company plans to launch a product next year, these professionals will forecast whether the market will be favorable or not. Furthermore, they also inform about whether the product will launch in the right direction and be liked by the audience you are targeting. Consumer Segmentation: By analyzing consumer data, they segment the market into groups based on behavior, preferences, or demographics. Reporting and Presentations: Then, they communicate their findings to decision-makers through reports, presentations, and visual data displays. Competitor Analysis: Understanding competitors’ moves and strategies is key. Market research analysts monitor what competitors are doing and how they’re positioning themselves in the market. What Degrees Do You Need To Get? There isn’t one fixed path to becoming a market research analyst, but certain degrees, and conceptual skills can give you a strong foundation: Bachelor’s Degree: A degree in marketing, business, economics, or statistics is often the starting point. Subjects like research methods, consumer behavior, and data analysis are crucial. Advanced Degrees: Unfortunately, just a bachelor's degree wouldn't do for more senior roles. Therefore, a master’s degree in market research, data science, or business analytics can be advantageous. An MBA is also beneficial if you’re aiming for leadership positions. Your educational qualifications should focus on building a mix of analytical, research, and communication skills, as these are the backbone of a successful career in this field. Later you can also upskill by becoming a data scientist, and it can open more doors for you. Tools You Will Need To Learn As a market research analyst, you’ll need to know the art of upskilling. You can do so with various tools and software that streamline your work: Data Analysis Software: Tools like SPSS and Python are complex tools. Mastering them might take you years. However, you should still try to master it because it is great for running statistical analysis and handling large datasets. Survey Platforms: Software like Qualtrics, SurveyMonkey, and Google Forms help design and analyze surveys. CRM Tools: Understanding tools like Salesforce and HubSpot are essential for tracking customer data and trends. This ensures that market research analysts do not depend on guesswork. Data Visualization Tools: Tableau, Power BI, and Google Data Studio are crucial for presenting data in a visually engaging way. Competitive Analysis Tools: SEMrush, SimilarWeb, and BuzzSumo provide insights into your competitors’ strategies and their market performance. After all, you will need to know what others are doing for their customers. That is always a sign of a good market research analyst. Mastering these tools will enhance your efficiency and make your work more impactful. Life Of A Day Of A Market Research Analyst What does a typical workday look like for A Market Research Analyst? We will go through it step by step to have a better idea of their role as a Market Research Analyst. 1. Morning: Data Collection And Initial Analysis The day often begins with reviewing the latest data from surveys, focus groups, or market reports. Analysts spend the early hours gathering information that will guide their day’s analysis. 2. Midday: Deep Dive Into Analysis The core part of their job kicks in around midday. This is when they run statistical models, crunch numbers, and identify key insights. Meetings with product teams or marketing departments often happen around this time to discuss early findings. 3. Afternoon: Reporting And Strategy Discussions After the analysis, it’s time to translate data into actionable strategies. Analysts prepare detailed reports highlighting key trends and recommendations. Then, they might deliver a few presentations to senior management to guide their decision-making. 4. Late Afternoon: Market Monitoring And Competitor Analysis Keeping a pulse on market trends and competitors is crucial. Analysts usually allocate some time in the late afternoon to social media updates, reviewing industry news, and studying competitors' moves. 5. End-of-the-Day Planning And Strategy Tweet Before wrapping up, their main job is to refine strategies based on the latest social media insights and plan for the next day’s tasks. After all, without understanding whether your current plan is working or not. The final work would involve technical analytics, strategic thinking, and effective communication, which would also include talking to their team. How To Get A Job As A Market Research Analyst Getting your foot in the door as a market research analyst requires more than just the right degree. Here’s a practical guide: Start with Internships: Right after you have finished your bachelor's degree, many companies offer internships in market research, allowing you to gain real-world experience while studying. Create a Portfolio: Build a collection of your best work. Whether from academic projects, freelance jobs, or case studies. A strong portfolio can showcase your analytical and research skills. Get Certified: Professional certifications, such as the Professional Researcher Certification (PRC) or Google’s Data Analytics Certification, can give you an edge. Network Actively: Next, join industry groups, attend webinars, or engage in professional forums. Networking can open doors to job opportunities and keep you updated on industry trends. Tailor Your Applications: When applying for jobs, customize your CV and cover letter for each position. Highlight skills like data analysis, research methodologies, and strategic thinking. Best Career Options & The Potential Salary The field offers diverse career paths. Depending on your interests, you might specialize as: Consumer Insights Analyst: Focus on understanding consumer behavior and preferences. Product Research Analyst: Specializes in product development and testing. Brand Analyst: Concentrate on evaluating brand performance and strategy. Competitive Intelligence Analyst: Monitor competitors and track industry trends. When it comes to salaries, market research analysts can get a reasonably good salary, provided you have the skills to back it up. Especially when your analysis begins to work for a company and starts bringing in a lot of profit. Entry-level positions typically offer between £25,000 to £35,000 annually. With experience, salaries rise to £50,000 or more. For those in specialized roles or with advanced degrees, six-figure jobs are not uncommon. Final Note! The path to becoming a market research analyst combines curiosity, a knack for numbers, and strategic thinking. It’s about more than just crunching data; it’s about turning data into insights that drive real business results. Whether you’re just starting out or looking to advance in this field, there are plenty of opportunities for growth and impact in the business world. Especially with the advent of digital marketing, you will have enough opportunities in terms of SEO, and website data analysis. So, are you ready to dive into this world where data meets strategy? You could be the one predicting market trends and helping businesses shape their futures. Read Also: Crucial Aspects To Bear In Mind When Selling Your Business How To Execute An Effective Video Marketing Campaign How to Market a Small Business in a Big City?

5 Actionable Mobile Marketing Tips That Drive Sales

Driving sales is the most important task for any marketing department, no matter how large or small your business. Here are five ways to leverage mobile marketing to increase sales immediately: Build Websites With Mobile in Mind Traditionally, websites are built to perform well on desktop and laptop computers, and then later they are optimized for mobile. In today’s business environment, however, it should be the other way around. Take a look at these statistics about mobile search traffic: 70% of searches made on smartphones or tablets result in immediate action. 73% of consumers believe mobile websites load too slowly. 68% of traffic is lost if a website isn’t configured well enough for a mobile device. Clearly, mobile searches are valuable, and your competition is losing out on these opportunities. Take the time to capture them, or you’ll lose out on sales, too. Create a Mobile Loyalty Program One of the best uses for a mobile application is to provide a loyalty program for your audience. Here are the benefits you can expect your brand to immediately enjoy: They’re less expensive than most inbound tactics that focus on finding new business rather than improving loyalty. Companies that run loyalty programs usually enjoy more growth than other companies. Your company’s reputation is improved by simply launching a loyalty program. You’ll have access to a larger portion of your customer’s overall spend. Not only that, but your customers benefit too. On average, 90 percent of all users with mobile devices believe that enrolling in a brand’s loyalty program benefits them. It’s a win-win situation. Start Distributing Coupons via Mobile Instead of Print One of the best tools you have in your arsenal to drive sales is coupons. Sending them out gives customers an instant incentive to make a purchase immediately, but if you want your customers to use them, you need to make it convenient for them to do so. That’s why mobile devices are the perfect way to distribute your coupons — convenience. Instead of having to print or clip the coupons and bring them when they shop, they’ll have instant access. This is the biggest reason that mobile coupons have a redemption rate that’s 10 times higher than print or clip coupons. Use Text Messages to Nurture Your Leads Text messages are extremely effective at getting read, with an incredible 98 percent open rate. Compare that to email, which hovers slightly above 20 percent. With that kind of power, not taking advantage of text message marketing is a huge mistake. [gallery size="full" columns="1" link="none" ids="1444"] One of the best ways to use text messages is to nurture existing leads. Text messaging is an extremely personal communication method, so sending out generalized blasts isn’t a good idea; instead, you want to send relevant, timely information to a targeted audience. Because you know that your message is going to be read, delivering the right message at the right time drives incredible results. Make Everything as Easy as Possible Mobile marketing is a great way to reach an enormous, engaged audience, but you need to understand how that audience is interacting with you. Mobile devices are easier to use than ever before, but they still can’t rival the functionality of traditional computers. If you want to drive mobile subscriptions and more business, you need to simplify everything. Don’t require too much information when somebody is creating an account for your mobile app. Let them do it with just a username and password. Once they've created an account, offer incentives, such as coupons or bonus loyalty points, for additional information. Use shortcodes to make text message subscriptions as simple as sending a single word. The fewer barriers to entry mobile users have, the more people you’ll attract and keep. Have you used mobile marketing to drive sales? Share your own tips and tricks below! Read also: 1. App Development Benefits: Here’s why you should go Mobile 2. Role of messaging apps in enhancing a company’s market prospects

Matt Peters, Search Manipulator CEO, on Mission & Motivation