How Automation Tools Are Transforming Digital Marketing?

Published on: 26 February 2024 Last Updated on: 31 October 2024

When it comes to digital marketing, automation tools are no longer just a futuristic concept; they have become a fundamental part of the marketer’s toolkit.

Automation not only enhances efficiency but also brings a level of sophistication and precision to marketing campaigns that were previously unattainable. To explore its applications further, here’s a look at how automation tools are transforming the field of digital marketing, backed by facts and recommendations that may not be commonly known.

The Emergence of Automation in Digital Marketing

The digital marketing world is inherently fast-paced and dynamic, with an ever-growing need for more efficient and effective strategies. This is where automation tools step in. They are designed to automate repetitive and time-consuming tasks such as email marketing, social media posting, and ad campaigns.

But apart from streamlining repetitive and time-consuming tasks, there are several other ways in which automation tools have impacted the field of digital marketing. These are as follows:

Enhanced Personalization and Targeting

One of the most significant impacts of automation in digital marketing is the ability to personalize content at scale. With advanced data analysis capabilities, automation tools can segment audiences more precisely and tailor messages to meet the specific needs and interests of different groups.

This granular approach to targeting not only increases the relevance of marketing messages but also boosts engagement rates. For instance, automated email marketing campaigns are known to result in a 70.5% higher open rate and a 152% higher click-through rate compared to standard emails, as per Campaign Monitor’s data.

Streamlining Marketing Operations

Automation tools streamline various aspects of marketing operations, from lead generation to customer retention strategies. They allow marketers to set up triggers based on user actions, ensuring timely and appropriate responses.

For example, a user visiting a particular product page can automatically receive targeted emails or ads related to that product. This streamlined approach not only saves time but also ensures a cohesive and consistent marketing effort.

Other Benefits and Recommendations

Here are some other benefits of using Automation tools in the field of digital marketing:

Predictive Analytics for Future Planning

Beyond just automating tasks, some sophisticated automation tools now incorporate predictive analytics. This feature uses historical data to forecast future trends and consumer behaviors, allowing marketers to plan more proactive and strategic campaigns.

Automated A/B Testing for Optimized Results

While A/B testing is a known practice, automating this process can significantly enhance its effectiveness. Automated A/B testing can simultaneously test multiple variables, providing quicker and more accurate results to optimize marketing strategies.

Integration with Customer Relationship Management (CRM)

Integrating automation tools with CRM systems can create a more seamless customer journey. This integration ensures that all customer interactions, from initial contact to post-sale service, are tracked and managed effectively, leading to improved customer experiences and loyalty.

Data-Driven Insights

Marketing automation tools provide valuable data on user interactions, allowing marketers to make informed decisions. It helps identify audience preferences, optimize campaigns, and improve overall performance.

Consistent Branding

Automation tools maintain a consistent style across marketing channels, including visuals, content, and communications. This consistency enhances brand reputation in the competitive digital space.

Social media automation tools enable scheduled posts across platforms. Marketers can create content in advance, post at optimal times, and engage with audiences more efficiently. This results in better social media presence and increased engagement.

Lead Nurturing and Generating Quality Leads

Using automation tools allows marketers to nurture leads at every stage of the customer journey. For instance, when a user downloads a brochure from your website, marketing automation can automatically send personalized follow-up emails based on their interactions.

This personalized approach increases the chances of conversion. Furthermore, 86% of marketers believe that marketing automation has improved lead quality. By analyzing user behavior and personalizing content, automation tools help attract and retain high-quality leads.

The Challenges and Ethical Considerations

While the benefits are substantial, there are challenges and ethical considerations in using automation tools. One major concern is the potential for a lack of personal touch. Marketers must balance automation with human interaction, especially in customer service and content creation.

Additionally, data privacy and security are paramount. This is one of the most crucial considerations when it comes to using automation tools in digital marketing. Transparency and consent are absolutely essential. Hence, marketers must always inform users about data collection and usage beforehand.

Moreover, with automation tools handling vast amounts of personal data, marketers must ensure compliance with regulations like GDPR and prioritize data security to maintain consumer trust.

We have discussed some other challenges and ethical considerations of using Automation tools in digital marketing:

Quality vs. Quantity

Using automation tools can help to generate large volumes of leads but not all of them will be high quality. Focusing on the quantity of leads as opposed to quality can harm conversion rates. Hence, marketers should prioritize lead quality along with quantity to build meaningful relationships with customers.

Customer Experience

Overuse of automation tools can lead to impersonal interactions and can make brands seem robotic and detached. This spoils the consumer’s experience with the brand and results in a loss of authenticity. Hence, organizations should only use automation to enhance personalization not replace genuine human connection.

The Future of Automation in Digital Marketing

Looking ahead, the role of automation in digital marketing is set to become even more significant. Advances in AI and machine learning are expected to introduce even more sophisticated automation capabilities.

As per Gartner’s prediction, by 2023, 40% of infrastructure and operations teams in large enterprises will use AI-augmented automation, resulting in higher IT productivity. We have explored some of the predictions and trends below:

Automating High-Value Actions:

Brands will move beyond automating repetitive tasks. They’ll focus on automating quality customer experiences, especially as consumers prioritize personalized interactions.

Marketing, Sales, and Success Alignment:

Teams (marketing, sales, and success) will collaborate more closely. Automation workflows will account for user behavior beyond marketing, ensuring a seamless customer journey.

Automation as a Vital Part of CRMs:

CRMs will integrate automation seamlessly. Sales professionals will leverage technology to close deals, enhancing efficiency and customer relationship management.

Across a Company’s App Stack:

Automation won’t be limited to marketing. It’ll extend across various business functions, optimizing processes and improving overall productivity.

Business Chatbots as Full-Time Agents:

Chatbots will evolve beyond simple responses. They’ll handle complex interactions, provide real-time assistance, and enhance customer support.

AI for Automated Decision-Making:

Artificial intelligence will drive data-driven decisions. Marketers will rely on AI algorithms for campaign optimization, targeting, and content recommendations.

Automating Data Collection and Reporting:

Automation tools will gather and analyze data efficiently. Real-time insights will inform marketing strategies and performance measurement.

Robotic Process Automation (RPA)

RPA will help businesses become more productive by automating repetitive tasks, reducing errors, and freeing up human resources.

Improve Efficiency and Productivity With Marketing Automation

Today, automation tools are not just transforming digital marketing; they are redefining it. By embracing these tools, marketers can unlock new levels of efficiency, personalization, and strategic insight.

In this process, it’s crucial to approach automation with a balance, ensuring that the human element of marketing remains intact. As we continue to navigate the ever-changing digital landscape, the integration of automation in digital marketing strategies is not just a trend – it’s a necessity for staying competitive and relevant in today’s digital marketplace.

For further support, don’t hesitate to get in touch with an experienced digital marketing agency.

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Barsha Bhattacharya

Barsha Bhattacharya is a senior content writing executive. As a marketing enthusiast and professional for the past 4 years, writing is new to Barsha. And she is loving every bit of it. Her niches are marketing, lifestyle, wellness, travel and entertainment. Apart from writing, Barsha loves to travel, binge-watch, research conspiracy theories, Instagram and overthink.

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Great article. It was a pleasure to read. You are a very good author.

Reply 2024-02-26 21:57:50

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An intriguing read with a fresh perspective.

Reply 2024-02-29 21:04:41

5 Times DOOH Helped Companies Reinvent Their Marketing

Digital-out-of-home advertising continues to speak to us in the most innovative language that everyone can understand and comprehend. That is why companies approach DOOH product marketing with excitement and now one plays it safe. DOOH is highly impactful, remarkably creative and, unlike most of the traditional ways of advertising, is literally impossible to block or ignore. Thus we’ve figured it’s just the right time to make the top 5 list and pinpoint the times DOOH helped companies reinvent their marketing. Listed below are the most inspiring, engaging and entertaining ways DOOH is used for effective marketing. A friendly warning: please refrain from any marketing reinventing through DOOH until you’ve found a digital signage software provider that fits your brand. Establishing a fully-functional digital signage network is a challenge, so my suggestion is: make a 5-10 key qualities list for DS and go from there. Honestly, there are staple requirements that will help you to make the most out of each display. Your DS soft should be able to play key media formats, integrate another innovative tech, and play interactive content. DS should allow you to seamlessly run a growing network, have a good health system in place, etc. The designs have to be exciting and up-to-date, and there is always a very important matter of quality customer support. Whatever it is for you – list the key requirements and start your search. We’ve spent a good couple of months searching and testing out DS soft, fortunately, we are pretty happy with our Kitcast digital signage software (check them out at https://kitcast.tv/). Best Examples of DOOH Advertising: i) That time we all wanted a Burger King Whopper. Calling me a Burger King fan would be a bit of a stretch, what I am though is a huge fan of their marketing. So, let’s talk about the impressive BK DOOH campaign, their digital-out-of-home pièce de résistance called “The traffic jam whopper”. The amazing never before attempted DOOH campaign in Mexico aimed to end hunger in all traffic jams. They used dynamic DOOH and promoted services in gridlocks bases on real-life data by locating the potential buyers in traffic. Traffic info and real-time data analysis were used to adjust the content of the billboards. Burger King ran messages displaying the time left in traffic and tracked and displayed time left before receiving the order. Additionally, mobile ads with campaign promotion were sent out as soon as cars entered traffic and were in close proximity to billboards. The cars were tracked with Google maps API to pinpoint the exact car position in gridlock. This was the first time ever anyone has attempted a delivery to drivers on the move and it was an outstanding success: the campaign boosted Burger King’s delivery service and the orders for food delivery increased by unbelievable 63%. ii) That time Kylie Jenner won programmatic. The latest Kylie Jenner’s billboard campaign was an ode to programmatic DOOH and has finally shown all of its power. I’m pretty sure that the new Kylie Skin ad campaign was to biggest programmatic campaign to date. Just imagine, it took 1 300 screens in more than one thousand cities across the US to make this digital-out-of-home marketing campaign a success. But, hold your horses, we haven’t gotten to the most impressive part yet! It has been reported that the whole programmatic digital out-of-home campaign was carried out with unimaginable before speed: it was conceived and made public across the US all in just under a week. From idea to Kylie’s face appearing everywhere - from the Times Square to a shopping mall in West Covina – all in just under a week. Jonathan Gudai, Adomni’s CEO said, and I fully agree, that Kylie Skin was absolutely groundbreaking DOOH marketing campaign: “To run that many ads on that many boards, with that minimal effort, is truly a remarkable thing” – stated Gudai. iii) That time McDonald’s teamed up with Met Office. It is getting harder to impress and engage consumers, but, last year Leo Burnett came out with a pretty amazing and a rather simple way to grab people’s attention with a DOOH marketing campaign for McDonald's. They’ve presented a digital outdoor campaign that turned McDonald's famous and highly recognizable menu items into weather icons of the five-day weather forecast and brought all of it to life on giant screens. iv) That time Pepsi brought us the HD live-feed AR 3D “Unbelievable bus shelter” DOOH campaign to scare the life out of us on the way to work. This award-winning campaign is hard to forget: Pepsi MAX has shown us an amazing and unbelievable experience with their innovative DOOH. Life-like lions, aliens and UFO’s, meteors, and people getting dragged underground by octopuses were all appearing before people’s eyes on a morning bus stop. We urge you to watch the promo video for Pepsi MAX - more than 8 000 000 people did! It is one of the most watched ads on YouTube. It was high-tech, creative, entertaining and to this day one of the most unforgettable DOOH marketing campaigns out there. v) That time the Emoji Movie digital-out-of-home won London. Let’s end our list with a really bad movie and a remarkably great augmented reality and DOOH marketing campaign. Sony Pictures has brought a very creative and fun campaign to the streets of London with just a billboard, augmented reality and facial recognition soft. Advanced soft was used to turn the passersby’s into emoticons, it was able to identify gender, emotions and facial expressions with a very impressive speed thus managing to bring AR experience to the high-foot traffic street. The campaign’s reach and “shareability” was up there with the best of them. Read Also: Effective Ways To Utilize Digital Marketing Avoid These 5 Mistakes Before Starting An SEO Signs Your Traditional Marketing Campaign Is Working A Guide To Running Your Instagram Marketing Campaign

Never Launch An E-commerce Platform Without Testing – Here Is Why

In simple words, without sounding too nerdy, let us try to look at what performance testing is. Performance Testing is the process of rigorously testing all the tech and digital components of an E-commerce business. This includes the desktop version of the platform and mobile app testing. The key is to look at and analyze how the entire tech and digital ecosystem operates. Especially when exposed to real-world use. Imagine hundreds of people using the E-commerce platform app at the same time. The questions that then arise are- Is the server able to handle the heavy load of all the traffic using the mobile app at the same time? Is there a lag or breakdown that any of the users are experiencing or is there a UI and UX compromise under stress? What are some of the benchmarks and standards that one should use to judge speed and whether the platform is exposing some bottlenecks? Performance Testing is more than just looking at loading page speeds. It seeks to test each aspect of the E-commerce platform and suggest the perfect optimization for the same. Important Things To Consider During Performance Testing For E-commerce: In this section, we request experts at QA Madness to help us. Specifically, to list some important things that should be considered during performance testing. 1. Testing Financial Transactions One area where things can go wrong is in financial transactions. With so many people using the same platform at the same time, testing becomes necessary. You need to test to ensure that every transaction is going through. Integrations with Payment Gateways, the ERP, and Inventory Management Software are all areas that should be covered under this software testing services. 2. Checking The Mobile App Exhaustively Mobile app testing perhaps constitutes one of the most important verticals for Performance Testing. How does the app perform? Is it SEO friendly? Is there a compromise in the graphics? These are the common issues that mobile app testing will help resolve. In addition to the app, the mobile version of the E-commerce platform’s website also needs to be tested rigorously. 3. Region-Based Testing For Different Geographies- If you are starting an e-commerce business, you are looking at a truly global audience. This is why you need to make sure that the internet protocols of the different countries are not interfering with how the customers in those countries are engaging with your platform. Changed domain URLs, IP addresses, and other rules and regulations need to be considered. 4. Data Management Testing Any successful E-commerce ecosystem is incomplete without integrated data management. For an E-commerce platform, data is the lifeblood that helps all its verticals- marketing, sales, and CRM. Performance Testing needs to ensure that the data collection, cloud storage solutions, and the final outputs are ready for systematic generation. The Three KPIs Of Performance Testing As Stated By QA Madness- While there can be multiple KPIs that software testing services can help E-commerce brands with, QA Madness states that the following are the three major ones. They refer to the same as the three ‘S’s of their Performance Testing goals. A. Speed When it comes to speed, we are referring to the speed of the website, the mobile version of the web, and the mobile application. It also includes the speed with which users are progressing from one page to another on the app and the website. The higher the speed, the better will be the user experience. This combines to deliver the best sales and revenues for an E-commerce platform. B. Scalability You do not want your website and app infrastructure to be so weak that it crashes only after a hundred visitors. You're E-commerce website and the app must go under a test for scalability to handle massive loads all at the same time. This will help you provide a fluid experience to millions of users and potential customers all at the same time without compromises. C. Stability A lot can go wrong on an E-commerce website when it is put under stress. Graphics can fall out of place and payment gateways can collapse. You never want the users to experience these problems on your platform. An E-commerce platform needs to be stable all the time, with or without load. Performance Testing seeks to build the stability of an E-commerce platform. What Do Experts Have To Say? There is no set rule as to when an E-commerce platform should go for Performance Testing. Some believe that it should be done at the early stages of development. Others believe that it should be done once the development of the platform is complete to identify the loopholes and then plug them in accordingly. No matter when you get them done, Performance Testing is essential for your E-commerce platform. If you want to create a highly optimized and result-oriented business, this is a great investment to make. If you have any other questions on software testing services or mobile app testing, feel free to ask them. Use the comments section to drop your queries. We will once again request or reach out to our friends at QA Madness to help you out. What Happens With A Lack Of Thorough Test? Not performing performance testing for an E-commerce platform can get you in a lot of trouble. Your site is live; suddenly, hundreds or thousands of people have started using it! What could possibly go wrong?- Well, without performance testing, things will go downhill really quickly. So, let’s see what could happen when not to perform performance testing. Crashes And Slowdowns If your E-commerce platform hasn’t been tested for scalability, it could easily crash when too many users try to access it. A slow website or app not only frustrates users but also drives them away. No one likes waiting for pages to load, especially when they’re trying to make a purchase. The result? A major drop in sales and a tarnished reputation. Failed Transactions Think of users wanting to purchase an item and their transactions fail. Users will not be ready to trust your platform anymore. This is why performance testing is important as it ensures that all financial transactions are smooth on your site even when there is heavy traffic. Poor User Experience Have you ever been on an app or website that lags, has images that don’t fit, or feels unresponsive? It’s not fun. The UI/UX of your platform can feel the same way without performance testing. This gives a very unprofessional impression and will make people leave your site out of frustration (high bounce rate). Increased Costs Skipping testing might appear to be a good way to keep some money in your pocket, however it will actually cost you more in the end. If your site crashes during a big sale or promotion, the time and expense of getting those issues fixed after the fact will likely be substantial. Plus, if your site is down for any longer period of time, you’ll be losing out on all that potential income. Safety Not Guaranteed! No matter what app you’re building, you’re likely going to be handling some sort of user data. Whether it’s a login and password or more sensitive financial or health information, users need to know they can trust you with that data. What About The User's Interest Finally, one of the most significant risks is losing users’ trust. If your platform crashes, slows down, or declines a transaction, for instance, and that happens to some users, they will probably never come back. Even if you fix everything afterward! When people’s trust is broken, it’s very hard to be rebuilt! Read also: The Right B2B E-Commerce Platforms to Sell Your Used Machinery Approaches for Increasing E-commerce Sales Through Inventory Reports 5 Reasons to Use Magento for Your Next Ecommerce Website

Content Marketing: Tips For Better Results

Content marketing has been around for quite a long time, and it is the go-to marketing strategy for many businesses nowadays. But everybody uses it, and the results they get are more or less along the same lines…in terms of the time they take to materialize. What if you’re looking to get better results from your content marketing endeavors? What if you want to do some smart work rather than hard work? In this post, let’s take a look at some answers to this question. What Is Content Marketing? Content marketing is basically defined as the type of marketing that involves creating and publishing/distributing content to a certain audience. The purpose of distributing this type of content is to increase awareness of the product/services so that they can be sold more. While “content,” in this context, refers to the content of all types, mostly written stuff is utilized for marketing purposes. This type of marketing takes different shapes and forms. Some people can engage in content marketing by writing and publishing blogs regularly. Others can utilize their product pages as a medium to engage in marketing, i.e., by making the descriptions and the visuals, etc., appealing and attractive. Actually, instead of mentioning them here somewhat haphazardly, let’s look at some of the content marketing methods in detail before moving on to the tips. What Are Some Common Methods Of Content Marketing? Here are a few of the common ways in which content marketing is employed. Blogs: Blogs, especially when created by a professional writing service, have a key role that goes beyond just advertising products or services. Their main goal is to educate and engage readers. This approach helps grow a brand's readership and audience. By providing valuable and informative content, the brand naturally attracts more people. This isn't just a marketing strategy; it's about genuinely helping readers. As more people find the blogs helpful, they start to trust and follow the brand, leading to increased business opportunities. With the help of a blog writing agency such as Compose.ly, brands can consistently deliver high-quality content that connects with their audience. Emails: Email marketing is technically a marketing strategy on its own, but since it almost always utilizes content of some sort, it can also be mentioned in content marketing. In an email marketing campaign, individuals are reached out separately by the brand. These emails can either inform the recipient about some sort of new product release, a sale or a special discount, etc. Newsletters: Newsletters are technically emails, but they are not like other messages that are typically used and sent in an email marketing campaign. While the latter, for the most part, directly promote the offerings of a brand, newsletters are geared toward educating the readers. You can think about them to be a type of hybrid between a blog and a typical email marketing message. E-books: While this one is a more elaborate step than what brands usually do, it is a good way to engage in content marketing. Now, with all that out of the way, let’s take a look at some tips that you can follow to get better results from your content marketing endeavors. Tips For Getting Better Results From Content Marketing As we mentioned earlier, while content of all types can be employed in content marketing, written content is the most common…and perhaps the toughest to create. That is why our tips will be geared towards it in particular. Don’t Write Like A Robot, And Don’t Write For Robots In that rather wordsmith-is line, we’ve summed up one of the most important principles of writing online content. Firstly, when you write content for marketing purposes, be it of whatever type and kind, you should make sure that your tone is friendly, communicative, and human-like. Mind you, there are exceptional cases where a totally opposite tone would be more suitable, but we are talking about the common cases here. This is what we mean by not writing like a robot. Here is what you can do to make your writing tone fall into this criterion. Of course, depending on the situation at hand, some of these tips may not be very applicable. Try and refer to the reader as “you” and yourself as “I” or “we.” This is one of the basic and simplest ways to make your tone look more natural and human-like. Since you have to make your written content look more like a conversation than a piece of written text, you should reduce your overall use of passive voice. People hardly use passive voice when they speak. I mean, I could have just said, “The passive voice is hardly used by people when they speak,” but I did just make my point. Keep sentences short. Keeping your sentences short can also give a natural touch to your writing and make it more reader-friendly. The second part of our tip was Don’t write for robots. We should actually clear this up a little before moving on. Nowadays, a lot of content marketing is done via search engines. When people write blogs, they channel them to their readers via search engines. The same goes for a lot of other types of content, like product descriptions and e-books, etc. Now, in a bid to make their content look nice to the search engines, a lot of people can end up making it look too mechanical, erratic, and awkward for human taste. Consider the following example: We offer the best ramen in Tokyo. Our quality ramen store in Tokyo is very good. Buy quality ramen near me in Tokyo. (Note the atrocious keyword usage) Good content? For the search engine, maybe. For the reader? It’s just gibberish. You have to avoid doing this sort of stuff when writing content for your audience. You should strike a balance between making the content appealing for SEs as well as your human readers. Do Proper Research…And Use It When it comes to content marketing materials such as blogs and newsletters, your aim should be to provide reliable and educative content to your audience. This can only be done if you do proper research and then utilize it when writing the content itself. In this part, let’s look at how you can do research properly and what benefits you can get from it. Here are some things that you can do for effective research: Look for popular and reliable sources on the internet. Before you start gleaning information from anywhere, you should establish its reliability first. Once done, be sure to find out relevant facts and figures to add to your content. This tip is, of course, subjective. In some types of content, adding facts and figures may not be very suitable. However, it can be a good idea in things like blog posts, emails, and the like. If you find yourself in a situation where you have to use some material from a source verbatim in its actual form. (More important than implementing theoretical and conceptual information is the utilization of the data you get from audience research. In other words, you should conduct audience research and then use the details that you find to adjust your content as per the needs of the audience. When we say “audience research,” we basically refer to using analytical tools to find out necessary information and details about your audience, such as the details about their age, gender, location, and so on.) Now let’s look at what benefits you can get by doing and incorporating research into your work. Authority: When your content is backed with research, it comes off as authoritative. For example, when you present a stat for a certain situation or occurrence, it looks more grounded as compared to an opinionated guess. Up-to-date information: Conducting research can also get you in touch with up-to-date information. By not researching your material before writing it, you can get stuck with old, outdated information that can neither help you nor your readers. Value: When your content is based on research, it provides value to your readers. For problems, it can provide solutions. For choices, it can provide expert opinions. This sort of content is a lot more potent in building a better readership and for growing your brand. Aim For Content Perfection Perfection is not attainable, but if we chase perfection, we can catch excellence. Vince Lombardi It’s a bit of a dramatic way to start off this heading, but it does make the point that we want. No content is perfect because perfection (least of all in written content) is not achievable. But if you aim for the bullseye, you can land somewhere close to it. That is why you should make all the effort possible to remove all types of imperfections from your content. Grammar errors: Grammar errors are by far the most common and most harmful errors that you can make in your content. You should be proactive about avoiding such errors during the writing phase. And once you do write the content, you should take steps like proofreading the content and using an online grammar checker to weed out the remaining ones. Clunky readability issues: Readability issues, such as confusing words, long-winded sentences, and weird phrase choices, can also adversely affect the quality of content. you can remove these types of imperfections from your content by using an online AI-driven paraphrasing tool. A good AI paraphraser can improve the readability of the provided content during the rephrasing process. Plagiarism: Plagiarism is like the diamondback of content imperfections. You can’t spot it quickly enough, and it can kill the quality of your write-up without you realizing it. Removing this imperfection is necessary and tricky at the same time. The best way to go about it is to use an online plagiarism checker and then analyze the results to take the steps you need. Conclusion A lot of brands do content marketing nowadays. But, to bring yourself a cut above the others, you have to follow some best practices. We’ve outlined a few of those in the post above. Read Also : How To Monitor The SEO Health Of Your Website Best SEO Tools For Ranking The Website Get A Return On Investment With Your SEO