The Need for Speed-to-Lead in Sales

23 May 2019

Salespeople can be awfully laissez-faire about when (and if) they contact leads, which is baffling given that the job is so centered on conversion. Many reps take a full three days to follow up on a new lead, giving the competition ample time to swoop in and make that all-important first touch.

Sales are the lifeblood of any business organization. no matter the shape, size, or scale of your business, you need to work towards generating sales. However, for most businesses investing in training sales professionals can be a hectic process. A better alternative can be found by working with platforms and experts that work on commission only sales. This simply means that you pay the salesperson only when they are able to successfully execute sales and close deals on behalf of your organization.

In a modern online world, prospects can rifle between competitors’ pages, compare offers, fill out multiple forms and survey even the most saturated markets in mere minutes – it, therefore, becomes incumbent on you as a diligent salesperson to vie for top-of-mind awareness. The best way to do that is to boost your speed to lead.

Speed-to-lead, put simply, is the time it takes you to contact a new lead entering your system. It’s something you should be mindful of when considering how to improve your outreach efforts as the rapidity with which you contact a lead has been shown, across multiple studies (more on those in a moment), to have a profound effect on engagement success.

Speed-to-Lead, by the Numbers:

According to a study undertaken in partnership between the Telfer School of Management and a leading sales engagement company, engaging the lead within the first hour is seven times more effective compared to waiting 24 hours. The Harvard Business Review conducted the same study, and they found the exact same thing.

Quick, But Not Too Quick:

That same Telfer study comes with a caveat, though: you can’t pick up the phone within seconds and hope for the same engagement success. The sweet spot seemed to be between ten and 60 minutes of the prospect of becoming a new lead. The reason for this ten-to-60 minute delay could be because an instantaneous response seems automated and pushy, but, of course, it’s impossible to tell.

You may like also: Avoiding Sales And Operations Planning Mistakes

The best way to ensure that you make the first touch – and all subsequent touches – at the right time is with automated queue-based lead routing software. It’s a mouthful, for sure, but it’s essentially software that automates the prioritization of your sales reps’ leads to make sure that new leads are routed to the front of the call queue. The software then automates their call cadence to ensure consistent speed-to-lead and thorough follow-up.

The Psychology of Speed-to-Lead:

What is it about the speed that conveys value? From the prospect’s perspective, your speed might indicate a willingness to please, a certain eagerness they know will be valuable when it comes time for them to express their needs and pain points.

Alternately, it might simply be the fact that you were there first. As mentioned briefly above, top-of-mind awareness is an important principle in engaging a lead, and being the first to contact gives you a significant advantage. Not only over other competitors but over short attention spans (everyone has them occasionally).

Speed-to-lead is an important consideration for any sales organization looking to improve sales engagement and conversion. Automating rep workflow to contact new leads 10-60 minutes after they express an interest should have a profound effect on engagement success.

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Ariana Smith

I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

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Top 10 Features to Have in Marketing Automation Platforms

When you start a business, you have something bigger plan in your mind and to execute it you go all possible means. But, depending entirely on the human-empowered workforce can slow down your ambition. But, we have something new and extraordinary kinds of stuff to tell you about. Yes, guessed it right. We are talking about marketing automation platforms. When you leave the crucial tasks on software such as managing marketing campaigning, email marketing, and others, it ensures success to your business while keeping your staffs free from all these complicated tasks so that they focus on other important things to increase sales. In this article, we will be talking about the top 10 important things that your marketing automation platforms integrated with CRM system software. Email Marketing: Email marketing is a crucial part of any business to customer engagement. CRM system helps you send mass emails on a scheduled time and you can make things possible in just setting up the system to complete the task. More than that, the marketing automation system offers professional grade email format that could be sent after a little modification. Contact Management: Accumulating a list of subscribers, filtering them out based on category and listing them, is a complicated task and finishing this always like winning the half of the battle. Your sales team get complete data of subscribers and even set up to the automation system to take follow-ups calls and emails. Social Media Automation: Sales representatives may have to spend an extra hour to keep a constant eye on social media activities while marketing automation software easily does this and also saves the information in CRM records. Community Engagement Simplified: Marketing automation platform easily identifies the engaging post and successfully sends a reply to automatically to the visitors who come seeking information. Customer Journey: Managing customers is an essential element for driving success. Automation system integrating with CRM system can easily handle the customer journey, right from sending emails and to show products and services. Landing Pages: You need a fine, engaging, eye-catching, simple, comprehensive and conversion optimised landing page where your customer would visit and take further course of action. Customizable & All-in-one Dashboard: When you automate your business process with full stack system, you get fully customised dashboard which lets you do all your marketing and management activities do without creating any complexities. White Label Options: This feature makes your brand presence felt everywhere by putting the brand logo on various platform. Mastering in marketing will lead to you complex procedure to follow and reach your target audience while the CRM system integrated with marketing automation can do this in no time that too without involving and human resource. Conclusion: Features are not limited to the mentioned level, rather there can end a number of features depending on the types of marketing automation you have integrated with your business process. You can explore more options there and get the maximum benefit as you can. Read Also: Signs Your Traditional Marketing Campaign Is Working Creative Marketing Strategies To Put Your Small Translation Business On The Map

What Is Integrated Marketing Communication in 2020 [Full Guide]

It is just a simple concept of making all kinds of communication and messages linked together. This is just to ensure that there is no lack of information. This lack of information can have a negative result on the work. Do you know what is integrated marketing communication? At the basic level of IMC i.e., Integrated Marketing Communication, all the promoting tools are linked together for smooth communication. You surely must have heard of the marketing mix. Yes, that 4Ps of the marketing mix. This promotion is one of that marketing mixes To make all the tools work smoothly, all the tools must work together in harmony. This can be advanced when regular communication is integrated into several levels, such as Horizontal, Vertical, Internal, External, and Data integration. Let’s go through various components of IMC: 1. The Foundation: In this, a detailed analysis of the product and the target market is required. For the marketers it is essential to understand the nature of the brand, what are its USP (unique selling proposition) and the requirements of the end-user. It is important to have a close eye on your competitor’s behaviors. Every need of the customers is of the utmost importance. 2. The corporate culture: There must need to be relevant in the product and the producing company. Every organization has its own vision, so while planning marketers need that to keep in mind. For example, there is an organization whose vision is to train teenagers in the field of their interest. If they start training the middle-aged man they are deviating from the vision. 3. Brand focus: Every organization is known by the brand they are producing or facilitating. So, it’s important to have plans which are always focused on the brand. Making their brand the center of attention. 4. Consumer experiences: You must not forget about the consumer and how they feel about the product. Nowadays customers are more attracted to the product which looks good, has good packing, and of course, the product itself needs to be one of the best. 5. Communication tools: It is a way via which the brand communicates with the customers. The ways can be direct selling, advertising, social media, advertisements, etc. 6. Integration tools: Selling the product is one part of communication but also getting feedback from the customer is also part communication. Plans for Integrated marketing communication It integrates all aspects of the marketing mix to promote the products and services to the customers at the right place and at the right time. It is a proven fact that if you use different IMC tools at the same time it can improve the customer experience of the product. If done correctly. IMC can improve the visibility of the brand. Whenever a customer goes to the market for shopping, they will be reminded of your brand. The impact of integrated marketing communication increases if the end-user sees the brand simultaneously multiple numbers of times. A marketer should be well versed in time management. Because doing many things like budgeting, allocating the right resources at the right for the promotion of the product is of utmost importance. Gathering information about your company and its product and the audience who buy this product is very important for planning. While planning some points are needed to keep in mind: A detailed summary needs to be made on the brand is going to reach its targeted audience. Everything about the organization needs to be crystal clear. Good knowledge of the product is required. Choosing the right market is very important, and hoe you are going to promote it into the market needs to be mentioned clearly. Competitors’ analysis is very important. And how the competitors are active in the target market. Knowing your brand weakness as well as your strong points can be a good start to promote your brands. Implementing integrated marketing communication Integrated marketing communication is a way of promoting the brand through various methods like advertising, social media awareness, direct selling, public relation, etc. It focuses on using all the available ideas together to get the most desired result. Instead of using one integrated tool at a time, it brings all the possible tool under one umbrella and uses any viable option which is used in an effective way. The success of integrating marketing communication relies totally on understanding the customers, their needs and expectations. Just remember one thing the customer will be loyal towards you only when you outperform their expectations. And to do so you need to be well versed in the marketing mix and need to apply that knowledge in the fields. Just promoting your product once or twice does not make you gainer. You need to keep doing that. So that whenever they think of buying a product, your brand needs to be the first to come in their mind. This can be done only after promoting the same product several times a day to the same audience. This makes their subconscious mind active and your product makes space in their second mind. Let’s take Colgate for example, no matter where you are, whenever you think about a toothpaste product the first name that comes into mind is “Colgate”. Why? Because it was their integrated marketing communication skills that have made you think this way. This what an integrated marketing communication does if done correctly. What are the components of successful integrated marketing communication? It is essential for organizations to have a well-integrated marketing communication team, who can work hard for the organization. And make the customer satisfied so that the customer can invest in the product. This can only happen if the brand can provide services that can make the customer loyal to the brand. This can be done only by using the components effectively: Customer focus No matter how good your product is, no matter how good is your service is, until and unless you make a customer happy all is worthless. Do you believe in God? No, then start believing in the god named “Customers”. If you are a marketer then you need to have faith in this god. Only this god has the power to make your brand, organization what you hope for. So, if you think ignoring their needs and doing and coming up with the best plan will work for you then you need to go back a little bit and have a fresh start. Everything about the customer is very important. Their appraisal, as well as their, complains both hold the same value. But for me complain matters the most. That shows where we are lacking and where we need to improve ourselves. Make sure whatever you are planning customer needs to be at the center of that. Co operation Cooperation among the marketing team is important, but it is essential that every member of the organization work as a whole, to promote the product. Other members who are outside of the department are needed to be allowed to give their thoughts on the matter. This can help in unboxing new ideas, which can really accelerate the promotion. Database communication The sharing of information is one of the important aspects of good planning. This helps in formulating the best course of action. Every employee needed to be filled in on every relevant detail that they need to do their job. Leverage Analyze every channel on which the promotion is done. Calculate their cost estimation. See that if the ROI on that cost is relevant or not. This helps your brand’s promoting efficiency. Profitability At the end of the day, we have to gain revenue. So, making a plan, formulating the strategies are only helpful when they can bring in profits. So, we have to market in such a way that it really brings in the audience to invest in our brand and stay loyal to the brand. This will help to bring in higher revenue. Importance of integrated marketing communication Nobody can deny the fact that integrated marketing communication is an important aspect of the promotion of the brand. Let’s go much deeper: It acts as a messenger between the brand and the audience It recognizes the need of the customers, it gets the data of the competitors, locate an important place for marketing the brand and send this back to the organization for the analysis. Brand awareness at a low cost It is a long-term process where you gain audience trust, and convince them to invest in your brand. Integrated marketing communication is the best way to promote your values. Think like this, if brand A is already communicating with you properly, and delivering its USP on a regular basis. Why would you go for the brand B. you will subconsciously choose brand A Integrating marketing communication over traditional ways IMC is taking over traditional ways because it not only focuses on getting new customers but also tries to retain the older on as well. Gaining a new customer does not mean that you forget about the older customer who has already avail of your services. Gaining new customers is very good but losing the older one is not accepted. Because once the trust is broken, it cannot be restored. The customer will never trust you again. So, doing both is of utmost importance. It reduces the time required for the planning If not for this IMC, strategizing the plan would take lots of time. It is due to the IMC that the time is reduced to none. IMC tools It is essential for organizations to have a well-integrated marketing communication team, who can work hard for the organization. And make the customer satisfied so that the customer can invest in the product. This can only happen if the brand can provide services that can make the customer loyal to the brand. Let us go through the tools which are used in IMC: Advertising It is the best way of promoting the brand. It can reach a huge amount of audience in the shortest time frame. Advertisements on the television, newspaper, radio can reach many audiences in a small frame of time. This also increases the authenticity of the brand. Now it is the marketer’s job to make sure that the right messages are sent to the audience. Self-promotion The promotion which the brands do with the promotional code, discounts, attractive offers, etc. brands itself can pay for advertisements to the newspaper, distribute leaflets for the promotions. Direct selling There are various tools like mailing, text messages, brochures, which the brands use to promote themselves. Personal selling Personal selling here is referred to the selling of the products from their showrooms, via their agents and making sales call. Public relation activities Well, have you seen brands presenting themselves in the community meetup, in fairs, in public events? If yes, then you can understand what public relations mean. It’s all about communication with the public by going in between them. This makes them feel closure to you. This creates a friendship bond with potential customers. Even if they had never thought of investing in your brand, but due to your public appearance. They may think at least once of buying your services. Managing IMC It is essential for organizations to have a well-integrated marketing communication team, who can work hard for the organization. And make the customer satisfied so that the customer can invest in the product. This can only happen if the brand can provide services that can make the customer loyal to the brand. Just making the strategies and implementing those can be said that only half work is done. The rest half is managing and maintain those plans. There are different modes of communication, so it needs to be managed effectively so that all work in the same synchronization to deliver the same message to all the audience. This can be done with the help of proper managing plans. The first step is to identify the right audience Finding the right audience is the best way to make your promotion fruitful. You need to understand who is your audience. what can be done to find the relevant audience for providing services, and who are willing to invest in you. After you find out the answer to these questions, only then you can move on with the second phase of the IMC. The second step is to think of what to communicate The kind of message you send to the customer is very crucial for gaining their trust. You need to have a proper crystal-clear message for audiences. This makes your brand much more authentic. The third step is to plan your message in a way that convinces them Having clear messages will not do, you need to present them in such a way that the audience likes it and get the meaning of it. Make sure that your messages are all properly formatted. The fourth step is to identify the various channel via which you can communicate with them Choosing the best course of action is very helpful in making a promotional platform. It needs to be efficient that it reaches the right person at the right time. The fifth step is to allocate the right source at the right time Investment is needed to be done properly so that ROI gains a profit rather than a loss. So investment needs to be done after analyzing ever aspects of the promotional platforms. Lastly, it’s important to measure the reach of Integrated marketing communication You need to monitor constantly that the promotion is reaching the people or not, doing a blind job is just like walking on the edge of the mountain blindfolded. Conclusion As a whole, integrated marketing communication lays down a bridge between the organization and the audience. Without the IMC informational gap is created which can lead to malfunctioning of the whole organization. There are many strategies that can be implemented to overcome any possible crisis faced by the organization. Each and every detail on integrated marketing communication is given in this article. Image source Read Also: 6 Ways To Increase Real Instagram Followers Without Spending Money! Organic Traffic vs. Paid: Where Should You Focus Your Budget?

The Challenges of E-Commerce SEO

SEO is an essential part of running any business with an online presence (which, in this day and age, all businesses should have). Think of SEO like a bright sign with flashing lights, telling people passing by that your business is here and draws them inside to check it out. However, some businesses will find implementing SEO to boost their site's rankings easier than others will. Especially when it comes to businesses in the e-commerce sector, SEO can be quite a challenge. Even if you've been researching how to improve SEO for your company, you may not be able to find resources that apply to e-commerce companies. Playing By Google's Rules The goal of any business with an online presence is to rank high enough on Google's Search Engine Results Pages (SERPs) to be seen by customers. Although this is a challenge for any business, E-commerce businesses will find it especially difficult. This is because Google prefers websites that rank high on their E-A-T scale, which measures sites based on Expertise, Authority, and Trustworthiness. In other words, Google prefers informational websites over commercial ones and rewards those that highlight genuine knowledge and don't appear to be trying to make quick money. This criterion is part of Google's method of quality control. As an e-commerce business, your website lies in the YMYL (Your Money Your Life) category. This category encompasses websites whose content can affect the reader's financial, physical, and medical wellbeing. Because the stakes are higher, the scrutiny is higher as well. YMYL websites with misleading or inaccurate information can trick users into making an uninformed decision, causing them harm. Your e-commerce business fits into this category by allowing customers to make purchasing decisions that can cause them financial harm. Managing A High Volume of Content Most e-commerce sites offer listings of hundreds if not thousands of physical and digital products. Product listings are not necessarily written with the utmost care, but Google still parses them like it does any other text on your site, and therefore measures them with its E-A-T criteria. This can be an issue because, due to the sheer number of product descriptions required, many e-commerce sites rely on automation to update these listings. While automated services can be helpful in some regards, they can also lead to typos, grammatical errors, dead links, inaccurate information, and other mistakes. All of these issues can be detected by Google, lowering your website's E-A-T score. Although time-consuming, your best option would be to hire someone whose job is going through every listing individually to update and correct any errors, making sure it meets Google's standards. Bouncebacks Based On Loading Time Your website's bounce rate is the percentage of users who visit briefly and then leave using the back button or by clicking on an external link without browsing other pages on the same site. While one reason for high bounce rates can be a dull or outdated website, this issue can also be caused by poor hosting. E-commerce sites often have lots of buttons, listings, and pop-ups. Pages aren't simple and include many elements. Having so many processes that must run simply to present a page can result in extended load times for users. Unfortunately, most people online are impatient. If your site doesn't load as quickly as visitors think it should, they're likely to leave without browsing, let alone making a purchase. The Google algorithm sees the high bounce rate as a sign that people find no value in your website, so it lowers your ranking and sends fewer people your way, resulting in fewer purchases and reduced revenue. Fortunately, fixing this issue can be fairly straightforward. Either make your website's landing page (the first page that loads for visitors) simpler to avoid long wait times, or contact your website hosting service and look into upgrading to more powerful servers. User Reviews User reviews are a great and almost guaranteed resource for building your E-A-T levels. Google prefers sites that let users review products, as this creates a sense of social credibility and allows people to share feedback, building trust. The more positive reviews your products have, the more Google will boost your website up the SERP. However, too many negative reviews have the exact opposite effect, hurting your website's ranking. You can avoid negative reviews using a review posting tool that allows you to read submitted reviews before they are posted. Knowing Where to Start When faced with the challenge of implementing SEO as an e-commerce business, deciding where to start can be overwhelming. Google doesn't give you a gold star for trying, and starting multiple SEO strategies only to quit them midway can even flag your site as suspicious in Google's eyes. One way you can get started properly is by using Ahrefs' Site Explorer to identify SEO opportunities. You can use this particular tool to analyze what competitors are doing in terms of SEO and piggyback off it, or implement a skyscraper method where you do what they're doing but better. Or you can use it to analyze your own site to find new competitors or broken backlinks. Site Explorer also provides keyword research, backlink profiles, PPC campaigns, and more. Still, a great tool is only useful in the hands of someone who knows how to operate it. Having dedicated SEO experts focused on boosting your site can have better results in the long run. SEO strategies are multi-faceted, and high-quality approaches are time-consuming. Staying Up to Date Google's algorithms are constantly changing, meaning your SEO strategy needs to change with them. As the owner of an e-commerce company, you'll need to be particularly flexible and adaptable. Just like posting only a few times on your site and still expecting increasing returns is a flawed strategy, undertaking a half-baked SEO strategy will hurt you more in the long run. Having experts on your marketing team allows you to smoothly ride all SEO waves and grow your website. Read Also: 8 Key SEO Strategies for E-Commerce Websites How to Monitor the SEO Health of Your Website 5 affordable e-commerce shopping carts for small business Best E-commerce Platforms for Your Box Subscription Business

The Need for Speed-to-Lead in Sales

Speed-to-Lead, by the Numbers:

Quick, But Not Too Quick:

The Psychology of Speed-to-Lead:

Importance of Storytelling in Social Media Marketing

4 Key Concepts on Making Signage an Effective Strategic Investment

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Ariana Smith

I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

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Speed-to-Lead, by the Numbers:

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I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

Leave a Reply Cancel reply

Popular

Follow Us

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