6 Top CRM for Small Businesses in 2019

Published on: 05 April 2019 Last Updated on: 04 September 2024

Growing your small business in a cost-effective way that increases your brand awareness and attracts more customers is no easy feat.

According to a Statistic Brain study, the failure rate for all companies across the US after 5 years is over 50%.

So how do you make sure you don’t fail? By ensuring your customers are happy, of course. Customer Relationship Management (CRM) systems allow you to collect data about your customer’s interactions with your business.

Read on to learn about the top CRM for small businesses.

Why Use a CRM?

Customer Relationship Management systems are a great way to analyze data from various channels. Channels include your business’s website, social media channels, customer support logs, and feedback reviews.

CRM let you see what your customers like about your business’s products and/or services. CRM also allows you to address any customer concerns and better your products/services.

The success of a business, particularly a small business, relies on its customers. That’s why CRM systems are one of the most essential business tools you need in order to grow your business.

Top CRM for Small Businesses:

Find out everything you need to know about CRMs by learning more about the pros and cons of CRM for small businesses.

We’ve compiled a list of 6 of the best CRM solutions for small businesses, check it out now:

1. Salesforce:

Salesforce offers an affordable package whilst still including all of the essential product’s great features.

Salesforce is easy to use and includes key features such as:

Lead generation
Contact and opportunity management
Sales forecasting
Workflow automation

Salesforce is ideal for small businesses who want an affordable CRM.

2. HubSpot:

HubSpot

Be sure to add HubSpot to your list of must-have small business tools. The free version of HubSpot offers CRM solutions for small businesses and includes:

Learning guides
Invoice template generators
Email signature generators
Marketing plan template generators

HubSpot offers a great package for independent contractors and/or small businesses.

3. Agile CRM:

Up next in our top CRM software solution that your business needs are Agile CRM. Agile CRM allows you to:

Store details about 10,000 companies or contacts
Receive support for tracking emails
Set lead scoring and custom deal milestones
Access builder tools for forms, email templates, and website landing pages
Monitor social media

Agile CRM is great for small and big-sized businesses that want a whole range of customer relationship management tools.

4. Zoho CRM:

The multi-channel online CRM, Zoho CRM can collect data from your emails, calls, live chats, and social media channels. It is popular amongst small businesses because of it:

Is easy to use
Offers real-time analytics and notifications for every customer
Allows you to assign individual targets for your team
Features the option to build and automate your sales processes

Zoho Marketplace also ensures that you can increase your business functionality by offering various extensions that can be added to your CRM dashboard.

5. Streak:

Streak

If you are looking to implement a CRM system that is easy to use, you need to get a Streak. Streak can be installed and added as an extension on your Gmail. Streak CRM for Gmail features:

Easy collaboration options (with the ability to easily share contacts and files)
Webhook API access
Mail merge
Ability to manage deals

The streak is ideal for small business owners who are new to the world of CRM and need an easy to use platform to help grow their business.

6. Insightly:

Insightly is great for small businesses because it is an affordable CRM that offers a range of features, such as:

Storage space of 10gb
send up to 2,500 mass emails a day
detailed reports and analysis options
API access
and the ability to import 25,000 records per session.

Insightly can be used by big, medium, and small-sized businesses who are looking for a tool that offers a range of features to better understand their customers.

7. Freshsales:

Freshsales is a full-fledged sales CRM software for businesses that range from startups to enterprises. With Freshsales you don’t need multiple tools to drive sales anymore.

The major advantages of choosing Freshsales are below

Simple UI with powerful features
Detailed overview of leads & customers
Configurable dashboards and reports
Great integrations
It also offers a free forever plan for unlimited users with basic contact management and a built-in phone system.

The Right CRM Software for You:

When choosing from our list of the top CRM for small businesses list, make sure you know what you want from your CRM.

If you want a more basic, low-cost CRM then opt for one that is free or cheaper. Or if you want one that has all the trimmings and helps you understand and analyze all parts of your business, then opt for one that has more features.

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Starting A Small Business – Finding Your Target Market And More

Starting a small business can be an exciting step towards entrepreneurialism, yet there are numerous considerations when embarking on this path. As part of your startup plan, it is vital that you save enough cash to launch your business successfully. Furthermore, creating a marketing plan to reach out to specific demographics and psychographics of target consumers should also be top of mind. Find your target market Finding your target market can seem like a daunting challenge when starting out in business, but starting by talking to existing customers can be the key to unlocking success. Start by talking to those who already invested their hard-earned cash with you: They provide invaluable information about why they shop with you, what they like about it, and their goals for doing so. Look at your sales data from POS and CRM systems to gain a clear understanding of which products and services are selling well in your area, which gives an indication of what the target market wants and allows you to tailor marketing efforts towards satisfying that demand and bringing in more business. When trying to identify your target market, it's essential to keep in mind that finding an optimal focus requires treading a fine line between having too narrow a focus and going too wide. Aiming too broadly will lead to wasted efforts and may prevent your business from receiving its due consideration from customers; yet too narrow of a focus may impede business expansion efforts altogether. You can visit https://magneticmarketing.com/blog/why-your-secondary-target-market-matters-more-than-you-think for more information. The more research you conduct at this stage in your business, the better prepared you will be. Once you have identified your target market, the next step in starting up a business should be finding additional funding. This will enable you to expand operations and reach more customers as well as scale up products or services -- such as by opening physical locations or hiring employees. Get to know your customers Before starting your small business, it's crucial that you conduct sufficient research into who your ideal customers are. That way, you can create a strategy to get in front of these potential clients; those who will return again, recommend your brand to friends, and praise you on social media - the people that will drive its growth. Getting to know your customers is an integral component of starting up a small business. By understanding their wants, needs, and buying patterns you will be better equipped to target advertising and marketing efforts and offer exceptional customer service resulting in long-term customer loyalty and increased sales. Researching your target market means first understanding their preferences and spending habits as well as their preferred brands and products. This knowledge will be crucial in creating your business model, product offerings, and marketing strategy; additionally, it will prevent unnecessary resources being wasted on products that don't resonate with their target demographics. Preparing to start your own business means setting aside enough funds to cover startup expenses and remain ahead of bills until profitable. This involves setting aside savings and investing in your company, as well as managing cash flow to pay off debts, purchase inventory or supplies and cover daily bills until profitable. Be familiar with local resources available to small businesses, including the Small Business Administration and local chambers of commerce. Many of these organizations provide free workshops and webinars designed to give you the knowledge and tools you need for success. Do not forget to register your business and secure any necessary licenses and permits, such as articles of incorporation or operating agreements, an EIN (employer identification number), DBA name (doing business as) name registration forms as well as income tax forms as soon as possible. Additionally, obtain any relevant industry and location-specific licenses and permits needed. Get to know your competition As you develop your business idea and market, it's essential to get acquainted with existing companies filling this niche. Conducting a competitive analysis can help you distinguish yourself from them and draw in customers. As part of starting your small business, it is also essential that you become acquainted with all laws and regulations associated with doing so. Speak to an accountant experienced in small business accounting to gain more insight into these requirements that apply specifically to you. Once you've decided on all the details surrounding starting a business, it is time to save up for startup costs. Many small companies choose to fund themselves through personal savings while reinvesting any profits back into the venture; if your plans are more ambitious than this though, additional funding might be necessary. Before selecting the optimal method for funding your business, you'll also need to set up an accounting system and evaluate the costs associated with running it. Register your company and buy insurance coverage that will protect against financial losses, theft, property damage, and customer lawsuits. You can visit this site to learn more. Create a marketing plan Your marketing plan serves as an essential guide that will enable you to set goals, understand your audience, and optimize the impact of campaigns. It also serves to keep everyone on your team focused on what really matters. First and foremost in developing your marketing plan is stating your mission, vision, and values. Doing this puts all the information contained within it into proper perspective while helping to explain why you're undertaking such efforts. After identifying your target market and competition, the next step should be defining your marketing strategies that will reach them - this may include social media posts, email blasts, and billboard ads. Be sure to consider what competitors are doing as you formulate your approach; pay particular attention to any response they're getting from their audiences when developing this list of tactics. Your marketing plan should also include a budget that outlines how much each of the strategies will cost to execute, helping create realistic expectations about them and setting out what could happen if something does not go as expected. Once your marketing plans are in motion, it is crucial to create a timeline. This will allow you to assess when results from your efforts will begin appearing and allow any necessary modifications or modifications if needed. Read Also: How You Can Invest In Your Small Business 6 Incredible Tips To Reach Your Small Business Customer How To Apply For And Get The Employee Retention Credit (ERC) For Small Businesses

5 Critical Branding Tips to Attract New Clients to Your Auto Parts Shop

Building a brand is hard work. You have to really understand your business, your market, and your customers. Then you have to learn all the new social media tricks while keeping your traditional customers happy. Thankfully, getting started doesn't have to be overwhelming. Here are 5 branding tips to help you establish your auto part shop's brand. Basic Branding Tips: Start here before checking out the actionable steps. Before making any branding decisions make sure you have a clear vision of who you are and what you do. We know, we know, it should be obvious that an auto body shop fixes cars right? The trick is conveying that in your branding strategy. Make sure you know exactly what image you want your brand to present. 1. Know Your Existing Brand: When most small businesses set out to build a brand they forget that they already have one. Your reputation with customers, suppliers, and the local community is the foundation of your branding efforts. Ask regulars what they like about the way you do things. Get people to join your mailing or emailing list with each purchase. This lets you find out what the community already thinks about you and shapes your branding efforts going forward. 2. Clarity Is Key: You can have the best, most viral campaign ever and it won't do you any good if people don't know what it's actually for. Make sure any move you make is clear on what your business is. That doesn't mean you need a broken car in every picture. Just be clear in any logos, names, and promotional materials what your business is and what it does. 3. Produce and Display Value: No matter what your business does you have to produce value. That's the only reason people will use your services. Be certain that a value approach drives your small business branding strategy. Don't just go for attention-grabbing techniques. Try to embody the core principles and benefit you bring to customers. Let them know why and how you'll work hard to help them with their problems. A great start would be explaining the long term benefits of high-quality parts. 4. Get Online: No one would accuse an auto parts shop of being a startup. That doesn't mean you can't use the newest customer engagement tools to your advantage. Create profiles for your shop on social media. Find a few hashtags that work for your business and use them strategically. Building a brand takes time and requires you to learn new techniques. Check out sites like https://www.ultrex.com.au/brand/subaru/ for good examples. 5. Always be Scaling: A lot of people slow down once their brand is established. This is a mistake. Creating a brand is just the first step in your business' journey to prosperity. You need to make that brand work for you and your goals. Once you've built your brand image you're perfectly placed to scale. Add in new programs that leverage your existing customer base and brand recognition, such as: Referral programs Giveaways Local sponsorships Email list marketing You want to seamlessly combine old school local business practices with the wonders of modern media. Don't Be Afraid to Try: Establishing a brand from nothing is nerve-wracking. As long as you follow the best branding tips available it can be easier than you think. For more useful branding and small business tips, check out our other articles here. Read Also: 5 Tools That Can Help You Get Your Business Organized How We Could Be Able To Get Benefits From The Outdoor Marketing 4 Simple And Cheap Methods To Attract More Customers For Your Small Business

What Are the Alternatives for Small Business Startup Loans?

An investment can yield fruits or fail. There are so many risks involved when starting businesses and investors will always wish for the best. Small business startup loans are essential for your business to grow smoothly. However, where there is a less risky option, no one would hesitate to consider it. This is especially the case when it comes to financing startups. Small business investors may be reluctant to review the loan options for good reasons. For example, a loan is an obligation that has to be obeyed. If the investment does not yield profits, the owner must repay using other alternatives. In many cases, these loans have very high interest rates, and the total cost of borrowing may be too expensive for small investors. It is imperative to reduce the risks involved in borrowing funds, especially for startups. You come to think of the adverse effects a loan may have on your financial profile, and it becomes necessary to consider alternative options for financing your venture. Let us examine the scenario portrayed earlier. If the investment fails to be successful, it means the business cannot repay the loan. If you do not have alternative ways of settling the debt, you will default. As a result, your credit score will be negatively affected, and this reduces the chances of securing other loans in the future. Suppose you do not default but repay late, your credit history will still be damaged. Because of all these risks, it is important to consider alternatives for small business startup loans. Alternatives for Small Business Startup Loans: Alternative small business loans are more flexible with good credit requirements. Statistics show many small businesses are turning to alternative financing. As a business person, you will be confronted by situations that demand instant funding. Even though bank loans are perceived as the best solution in such cases, the truth is banks are often unwilling to offer loans to startups. That is why many are checking legit online loans like Instant Loan for fast-approval financial loans. Still, your venture might not meet the conditions required by banks, and if you are not careful, you may not salvage your business situation. You can turn to your retirement funds, dispose of a personal asset, or use your credit cards. Develop proper plans that can work well in your favor. While these options may help, several alternative funding options salvage the conditions in the best way ever. The following are some of the best alternative options for startups: Asset-based lending: In this arrangement, the asset you intend to purchase is held as collateral for the funds borrowed. Put differently; the lender becomes the owner of the asset until you repay the final payment. The two standard options in this category of financing include leasing and hire purchase. Business Angels: These are very wealthy and experienced individuals in the community who are often willing to invest in new businesses. They usually have prior understanding of how the industry operates and this is a significant factor in their decisions to invest in new ventures. The main problem with this type of financing is matching investors with small business owners seeking finances. The only ways the two can connect is through friends, family members, and business networks. The best thing with business angels is that they never seek control or management positions in the firm. They only perform advisory roles, and it is expected that they are consulted. Venture capitalists: If the risks involved are too high, the best alternative financing option is venture capital. It is always perceived as early phase sponsoring of new and young firms with the potential of growing quickly. Unlike business angels, venture capitalists are supposed to be involved in the management of the business. They always take some shares in the business. Their primary interest, though, is on the business growth and would be glad to see new small firms grow and become large. Nevertheless, venture capitalists do not finance all small businesses. They have criteria for determining which firm to fund. The following are some of the things they look for in a business before funding it: The quality of management Efficient corporate management Suitable investment structured. Venture capital can be the best way of financing startups. However, it comes at a cost because new investments always have high risks. If you do not want to lose part of your independence or shares in the business, then do not consider this option. Venture capitalists always aim at harvesting long-term financial gains. They may opt to harvest after a period of 5-10 years after making the original investment. Small business startup loans can make things complicated for your business. Family and friends: If other options are not applicable, you can always turn to family members and friends. Your parents brought you up and seeing you successful will make them happy. If your business is worth their trust, they can willingly invest in it. The good thing here is that parents will not push you the same way bank will if you delay payments. However, to maintain a healthy family relationship, respect your obligation and try to repay the loan on time. Do not put your family and friends into too many risks. Let them know all the risks the business faces before they decide to invest in it. The major problem with this option is that parents and friends will always feel they have to be consulted when it comes to spending because they loaned you. Crowdfunding: This is one of the best and common way of financing new ventures. It involves sourcing funds from friends, clients, family, and personal investors through an online platform. You give your idea to a large number of people, and you will probably find someone willing to finance your venture. It is often referred to as online fundraising and has helped many startups successfully. Small business Startup loans can make things easier for your business. Grants: Although it is hard to qualify for these types of funding, they are very beneficial because one will not have to repay them. They are usually provided by the government, though recently some small business associations provide individual grants. Conclusion: These six alternatives for small business startup loans discussed in this blog. Consider first the options that you will not be required to repay such as grants. If you need a substantial initial capital, you can go for venture capital and business angels. Whichever option you take, you will be better off than someone using bank loan options. Read Also: Benefits Of NBFC Business Loans 6 Top CRM For Small Businesses In 2019 6 Loan Mistakes Every Business Owner Must Avoid What Entrepreneurs With Bad Credit Need To Know Before Applying For A Loan? What Is The Future Of Digital Marketing In Regards To Shaping Up Small And Large Businesses?

6 Top CRM for Small Businesses in 2019

Why Use a CRM?