6 Top CRM for Small Businesses in 2019

Published on: 05 April 2019 Last Updated on: 04 September 2024

Growing your small business in a cost-effective way that increases your brand awareness and attracts more customers is no easy feat.

According to a Statistic Brain study, the failure rate for all companies across the US after 5 years is over 50%.

So how do you make sure you don’t fail? By ensuring your customers are happy, of course. Customer Relationship Management (CRM) systems allow you to collect data about your customer’s interactions with your business.

Read on to learn about the top CRM for small businesses.

Why Use a CRM?

Customer Relationship Management systems are a great way to analyze data from various channels. Channels include your business’s website, social media channels, customer support logs, and feedback reviews.

CRM let you see what your customers like about your business’s products and/or services. CRM also allows you to address any customer concerns and better your products/services.

The success of a business, particularly a small business, relies on its customers. That’s why CRM systems are one of the most essential business tools you need in order to grow your business.

Top CRM for Small Businesses:

Find out everything you need to know about CRMs by learning more about the pros and cons of CRM for small businesses.

We’ve compiled a list of 6 of the best CRM solutions for small businesses, check it out now:

1. Salesforce:

Salesforce offers an affordable package whilst still including all of the essential product’s great features.

Salesforce is easy to use and includes key features such as:

Lead generation
Contact and opportunity management
Sales forecasting
Workflow automation

Salesforce is ideal for small businesses who want an affordable CRM.

2. HubSpot:

HubSpot

Be sure to add HubSpot to your list of must-have small business tools. The free version of HubSpot offers CRM solutions for small businesses and includes:

Learning guides
Invoice template generators
Email signature generators
Marketing plan template generators

HubSpot offers a great package for independent contractors and/or small businesses.

3. Agile CRM:

Up next in our top CRM software solution that your business needs are Agile CRM. Agile CRM allows you to:

Store details about 10,000 companies or contacts
Receive support for tracking emails
Set lead scoring and custom deal milestones
Access builder tools for forms, email templates, and website landing pages
Monitor social media

Agile CRM is great for small and big-sized businesses that want a whole range of customer relationship management tools.

4. Zoho CRM:

The multi-channel online CRM, Zoho CRM can collect data from your emails, calls, live chats, and social media channels. It is popular amongst small businesses because of it:

Is easy to use
Offers real-time analytics and notifications for every customer
Allows you to assign individual targets for your team
Features the option to build and automate your sales processes

Zoho Marketplace also ensures that you can increase your business functionality by offering various extensions that can be added to your CRM dashboard.

5. Streak:

Streak

If you are looking to implement a CRM system that is easy to use, you need to get a Streak. Streak can be installed and added as an extension on your Gmail. Streak CRM for Gmail features:

Easy collaboration options (with the ability to easily share contacts and files)
Webhook API access
Mail merge
Ability to manage deals

The streak is ideal for small business owners who are new to the world of CRM and need an easy to use platform to help grow their business.

6. Insightly:

Insightly is great for small businesses because it is an affordable CRM that offers a range of features, such as:

Storage space of 10gb
send up to 2,500 mass emails a day
detailed reports and analysis options
API access
and the ability to import 25,000 records per session.

Insightly can be used by big, medium, and small-sized businesses who are looking for a tool that offers a range of features to better understand their customers.

7. Freshsales:

Freshsales is a full-fledged sales CRM software for businesses that range from startups to enterprises. With Freshsales you don’t need multiple tools to drive sales anymore.

The major advantages of choosing Freshsales are below

Simple UI with powerful features
Detailed overview of leads & customers
Configurable dashboards and reports
Great integrations
It also offers a free forever plan for unlimited users with basic contact management and a built-in phone system.

The Right CRM Software for You:

When choosing from our list of the top CRM for small businesses list, make sure you know what you want from your CRM.

If you want a more basic, low-cost CRM then opt for one that is free or cheaper. Or if you want one that has all the trimmings and helps you understand and analyze all parts of your business, then opt for one that has more features.

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Have You Been Laid Off Because Of Coronavirus? Here Are 5 Income Earning Opportunities For You

Have you been recently fired from your job because of the Coronavirus problem? Are you looking to sustain yourself by earning during the lockdown period? Do you know of certain high-paying and profitable opportunities, which you can take up? With global economic losses crossing the $2 Trillion mark, Coronavirus is jeopardizing millions of livelihoods. According to financial experts, we are going to witness a period of global financial recession. In these testing times, we have two options in front of us- We can either mope or blame our destiny for all the bad that is happening. Or, We can put ourselves together, invoke our entrepreneurial spirit and work our way out of the problem. You might have heard the proverb, ‘when God closes a door, he opens a new window.’ In this article, we are going to open five windows for you. 5 ways to earn income during the Coronavirus lockdown: The List 1. Start a News Blog on Coronavirus or COVID 19- You do not need a flair for creative writing if you are looking to start a news blog. All you need to do is create a simple WordPress website for your news blog and start a social media page. Publish five to ten 500 word articles every day and see the traffic flowing. People are interested in knowing about everything related to the Coronavirus. This is a good time to look up government sources, Reuters and different news publications and collate them all in one place. Once you get decent site metrics and traffic, you can earn income through Ad displays, guest posting, and other ways. 2. Take up Cryptocurrency trading in a major way- Did you know that you could easily earn hundreds of dollars every week by just trading cryptocurrencies? With the rise of cryptocurrency trading platforms, you can easily become a trader. All you need to do is open account and start trading. The technologically advanced software of the platform is going to guide you when it comes to making the best trades. By investing a small sum of money, going for low-risk trades initially, you can become a seasoned and experienced cryptocurrency trader in no time. 3. Get paid by signing up for Surveys and Options Sites- There are many survey sites, businesses and companies, which pay up to $10 USD per survey. This is a great sum of money when you consider that you can easily do a minimum of five surveys per day. This is not only going to help you earn, but also explore new opportunities. Big businesses work with market research firms to find out about the opinions of consumers. By signing up to such platforms, becoming part of interviews and focus group discussions, you can earn close to $3000 USD per month. 4. Food or Grocery delivery agent in your neighborhood- Almost all nations around the world have exempted online companies from the lockdown. This means that these companies are hiring aggressively as more and more people are ordering things while sitting at home. If you have a bike, you can easily sign up with one of the major players in your neighborhood and start delivering to people. This is not only very profitable now, but also very humane. You are going to help someone get their medicines and other essentials on time. 5. Start your own Freelance Gig- If you are good at writing, start bidding for content writing jobs on freelance websites. If you are good at cooking, you can start your own food delivery gig. No matter what your passion, you can always make it into a fully income-generating opportunity. As more and more companies are looking to cut costs by firing people, they are not going to stop their operations altogether. Approach them as a freelancer and offer your services for an attractive fee. You will be surprised to see the results of your outreach. Conclusion In this article, we have listed five great income-earning opportunities for people who have been laid off because of the Coronavirus. All these opportunities do require time and effort. However, if you are able to do them right, you will see cash flowing into your account. Can you think of some similar opportunities to earn cash? Let us know in the comments section below. Read also: The Top Benefits of Using an Insurance Broker Is an online degree in business management worth it?

Here’s How Staff Augmentation Can Accelerate Your Projects In 2024

Are you struggling to keep pace with the ever-evolving demands of your Agile projects? In today's fast-paced development environment, scaling your team efficiently is not just an option; it's a necessity. Therefore, you must use staff augmentation, a strategic solution that can rapidly accelerate your Agile project delivery. Discover how integrating skilled professionals into your team can bring unparalleled flexibility and expertise, significantly boosting your project's efficiency. We'll explore the tangible benefits, practical strategies, and insightful best practices to help you effectively scale your Agile team through staff augmentation. Get ready to transform the way you manage your projects and achieve remarkable results. Understanding Staff Augmentation: A Quick Primer Staff augmentation is a flexible strategy for outsourcing the right talent for the right job. This strategy is followed by big firms globally for managing augmented teams. Unlike conventional hiring, which often involves a lengthy recruitment process and long-term commitments, staff augmentation offers a nimble approach to scaling teams. This strategy is particularly beneficial for businesses needing specialized skills for short-term projects or to fill temporary skill gaps. Here’s a breakdown of how staff augmentation differs from traditional hiring: Time Efficiency: Staff augmentation services enable quick onboarding of skilled professionals, reducing the time-to-hire significantly compared to the traditional recruitment process. Cost-Effectiveness: It eliminates many overhead costs associated with full-time employees, such as benefits, office space, and long-term contracts. Flexibility and Scalability: Companies can scale their teams up or down based on project requirements without the long-term commitment of a full-time hire. Types Of Staff Augmentation There are three main types of staff augmentation, which are: Short-term: Typically used for specific projects with tight deadlines or to cover temporary absences. Long-term: Ideal for extended projects where ongoing support is required. Specialized: Focuses on providing experts in niche areas or new technologies that are not present in-house. Understanding these distinctions and the types of staff augmentation available helps businesses make informed decisions about how to effectively scale their teams and meet project demands. This approach is increasingly popular in Agile environments, where adaptability and speed are key. The Role Of Staff Augmentation In Agile Project Management Integrating augmented staff into Agile teams can significantly enhance project management efficiency. In Agile environments, where adaptability and rapid iteration are paramount, augmented staff provides the necessary skills and manpower to meet fluctuating project demands. Impact on Agile Processes and Workflows: Enhanced Skill Set: Augmented staff bring specialized skills that might be lacking in the current team, facilitating more diverse and innovative approaches to problem-solving. Increased Flexibility: They allow Agile teams to quickly adapt to changing project requirements, ensuring that deadlines are met without compromising on quality. Improved Productivity: With more hands on deck, teams can manage larger workloads more efficiently, accelerating project timelines. A practical example of successful integration can be seen in a tech startup that leveraged professional IT staff augmentation to speed up the development of a new software product. Facing a tight deadline, the startup augmented its existing team with skilled developers who specialized in the required technology stack. This integration allowed the team to maintain Agile methodologies, like daily stand-ups and sprint planning, while effectively managing the increased workload. As a result, the product was developed and launched within the desired timeframe, demonstrating the effectiveness of staff augmentation in Agile project management. The key to success in such integration lies in ensuring that the augmented staff are not only skilled but also align with the company's Agile culture and practices. This alignment ensures seamless collaboration and optimal results. Benefits Of Staff Augmentation For Agile Teams Staff augmentation offers a myriad of benefits to Agile teams, enabling them to tackle projects more effectively and efficiently. Here are some of the key advantages: 1. Access To Specialized Skills And Expertise Staff augmentation allows Agile teams to bring in professionals with specific skill sets that may be lacking internally. This is especially valuable for projects requiring niche expertise or for navigating emerging technologies. 2. Flexibility And Scalability Agile projects often fluctuate in scope and scale, necessitating a flexible workforce. Staff augmentation provides the ability to scale the team size up or down based on the current needs of the project, ensuring that resources are optimally utilized. 3. Cost-Effectiveness And Efficiency By augmenting staff, companies can avoid the long-term costs associated with permanent hires, such as benefits, training, and other overheads. This approach is also efficient in reducing recruitment time, enabling teams to focus more on project delivery rather than on lengthy hiring processes. 4. Enhanced Productivity With additional skilled resources, Agile teams can manage workloads more effectively, leading to increased productivity. This also allows for faster turnaround times on projects, as tasks can be distributed more evenly and handled more competently. 5. Focus On Core Business Augmentation frees up internal resources, allowing teams to focus on core business activities. This is particularly beneficial for smaller teams or startups, where internal resources are often stretched thin. Overcoming Common Challenges In Staff Augmentation While staff augmentation offers significant benefits to Agile teams, it also comes with its own set of challenges. Addressing these effectively is key to leveraging the full potential of this strategy. 1. Addressing Skill Gaps And Training Needs One of the primary challenges is ensuring that augmented staff possess the right skill sets and are up to date with the latest technologies. Regular training and professional development opportunities are essential to bridge any skill gaps. 2. Navigating Administrative And Legal Considerations Augmenting staff often involves dealing with contracts, legal compliance, and administrative tasks, especially when hiring internationally. It's important to have a clear understanding of these aspects or work with a partner who can manage them. 3. Ensuring Quality And Performance Maintaining the quality of work and ensuring the performance of augmented staff can be challenging. Setting up key performance indicators (KPIs), regular performance reviews, and continuous feedback mechanisms can help in monitoring and maintaining work standards. 4. Cultural And Communication Barriers Augmented teams might face challenges due to cultural differences and communication barriers, especially in a remote working environment. Encouraging open communication, cultural sensitivity training, and team-building activities can mitigate these issues. 5. Integration With Existing Teams Ensuring seamless integration of augmented staff with existing teams is critical. This requires clear communication of roles, responsibilities, and project goals, along with fostering a collaborative team culture. The Best Staff Augmentation Practices In 2024 If you want to make the most of staff augmentation for agile project management, here are some necessary practices that you must inculcate: 1. Maintaining Clear Communication If you wish to have a strong team that gets theory work done on time with zero errors, having clear and open communication channels is a necessity. Having proper communication between all the members of the team is necessary for development. This is because it facilitates everyone in the team to work together and solve any issues that may crop up. Moreover, open communication improves team bonding, which is crucial for all team members to understand their strengths and weaknesses. This helps the team leaders to make better decisions regarding the allocation of work according to everyone's strengths and expertise. Therefore, use team communication tools like Slack, Asana, Trello, Skype, and Microsoft Teams. 2. Clearly Define Job Roles To get the most out of staff augmentation, you must define everyone’s job roles. If all members of your team know what they must do - and what they shouldn’t do - to get the job done, it prevents chaos and conflicts between your team members. Moreover, having clear job roles will make everyone's daily tasks clear. In addition, having a job role comes with various expectations. Therefore, it will help team leaders better measure the performance and efficacy of team members. 3. Learn How To Use Project Management Tools If you want to lead a project from initiation to its completion, you and your staff must use the best project management tools in 2024. Project management tools provide better documentation and storage of all work done by your team. Moreover, this helps in staff augmentation since many outsourced employees might be from other countries. Therefore, giving them limited access to to your sheets will help you better track and manage their work. The best project management tools in 2024 are Trello, Jira, and Microsoft Office 365. 4. Encourage Documentation-Driven Development How do you know that an outsourced staff member has done their work? No word of mouth will be tolerated here. The only permissible proof is proper documentation of your work. Therefore, team leaders and managers should encourage a work culture where all staff members (especially augmented staff members) must have proper and updated documentation of their daily work. This will help you keep track of everyone’s work and help you asses future actions and strategies. Conclusion: Scale Your Agile Team with Staff Augmentation In conclusion, staff augmentation emerges as a powerful strategy for scaling Agile teams, addressing skill gaps, and enhancing project delivery efficiency. This approach provides a pragmatic solution to the dynamic challenges of modern project management, offering flexibility, specialized expertise, and cost-effectiveness. To recap the key benefits: Access to a global talent pool for specialized skills. Scalability to meet fluctuating project demands. Cost savings compared to traditional hiring. Increased productivity and efficiency. However, it's important to approach staff augmentation with a strategic mindset. Choosing the right partner, ensuring cultural and process alignment, and effectively managing augmented staff are crucial steps towards success. Additionally, overcoming challenges like administrative hurdles, quality assurance, and team integration is essential for a seamless experience. Moreover, following the best staff augmentation practices will help you manage and track everyone’s work. In addition, it also facilitates clearer communication with outsourced staff members as well. Read Also: Top Ways Contract Management Software Helps to Mitigate Contract Risk Why Should I Get Started With Event Management Software? Which Marketing Mix Element Deals Specifically With Retailing And Marketing Channel

Custom Standup Pouches for Small Businesses

In 2018, the number of businesses that were using standup pouches increased by a high percentage. The custom printed pouches offer more to small businesses when it comes to convenience, affordability among other many other features. Gone are the days when businesses ignore the importance of proper packaging, small businesses are now investing more money into the packaging. The businesses that benefit the most from stand-up pouches are the companies dealing in food and beverage. Unlike the big companies, medium-sized and small companies can't sell a lot of merchandise in the retail stores. Due to this low sales return, many small businesses will focus more on cutting costs, and one of the sectors that suffer the most is the packaging. A small business owner will find it more affordable to use paper bags to pack their items. To add a little twist to the packaging, they will add a simple label on the packaging to brand their product. However, with time as the number of consumers grows, this form of packaging no longer seems like a feasible idea for your company. Your production quantity has to increase, and you have to adopt a new packaging strategy. Your old packaging style will be subjected to errors like wrong labeling or the paper bags getting torn and the products getting damaged. These simple mistakes within a short time start to bring losses in the production which cannot be ignored. At this juncture, most small businesses have no option but to adopt the custom stand-up pouches. What Are The Options Available With Stand-Up Pouches? Stand up pouches come with plenty of options, that a small business can utilize to make sure they deliver the best services in packaging their products. In addition to that, they come as a cost-effective option especially if you are a startup company. The standup pouches can be used in packing a wide variety of products. Compared to the ordinary paper bags, the standup pouches can withstand any form of roughness without getting damaged. The standup pouches cannot experience other challenges faced by paper bags like wrong labeling since they have the option of the company printing their label on the pouches. Label pasting or printing can be done anywhere and is also very cost-effective; you have a wide variety of printing options for your label. Depending on your production supply you can consider label pasting or label printing. The challenge with label pasting is that it is not very efficient when dealing with a large stockpile. Label printing offers a more attractive option. A small business can opt for custom printed standup pouches. The custom printed pouches are also cost-effective in the long run. What Are The Printing Options Businesses Can Consider? There are several printing options small businesses can consider. The printing options are high quality and offer flexible packaging options especially with food and beverage products. The printing of one’s product details has many advantages: it’s a useful visual marketing strategy, the printing of the brand in beautiful colors and letters increases the attractiveness of the packaging of your product, improved brand awareness, and lastly increased sales. Small businesses benefit from reduced cost in production by adapting standup pouches since the bags are very affordable. They are cheap and have low minimum run. If you compare the cost of a folded cartoon and that of standup pouches that are customized, you will find that the standup pouches are way cheaper. Since they are more reliable when it comes to protection of the product, then you don’t have to worry about your products getting damaged in storage or during transportation. The space used in storage when you sue the standup pouches is less compared to the other packaging options used by other companies. When picking your standup pouch design, it’s essential for your team to answer the following questions: 1. What kind of product is your small business producing and selling: How delicate is your product, what is the size of your product and what are the materials used in making your product? Simple facts like the perishability of product and the shelf life will play an important role in picking the best standup pouch design for your product. Each product has some logistics that must be taken into consideration when designing its packaging. 2. What is your target market? Who will be buying your product: Understanding the nature of your target market and their preferences is very important? For instance, the packaging you use when designing the packaging for men’s’ products will be fairly different than those used for those on women’s’ products. When surveying your potential clients, special things like age, sex, preferences, culture and religious boundaries have to be taken into great consideration. The ability to fully understand your customer will give you an idea of what packaging to use that they will find very attractive. If you are targeting the older generation, you will consider using larger texts in your printing, while a target market that is more affluent will want something that is classier and more luxurious. 3. How will your client buy your product: will the product be purchased in a retail store or online? Products that will be sold online don’t face the same stiff competition from similar products like the goods that are sold in a retail store. If you are products will be sold online then you don’t need to have extra space in the packaging as this will make the product to rattle a lot, or it will bend when being transported. If your products will be sold on the shelves of a boutique, then the packaging needs to eye-catching and cute. After answering these questions, you will have the opportunity to come up with different ideas on the ideal packaging to use. Product packaging is a practical tool since with the proper packaging you will be able to tell a story of your product. This means your story needs to very engaging, sensual, and awakens all the senses in a potential buyer. With the above questions fully answered your team will get a chance to come up with a packaging that will not only secure the product but also sell it to the current and potential buyers. Read Also: Building A Brand For Your Small Business 5 Ways To Reduce The Packaging Cost In Your Business

6 Top CRM for Small Businesses in 2019

Why Use a CRM?