6 Top CRM for Small Businesses in 2019

Published on: 05 April 2019 Last Updated on: 04 September 2024

Growing your small business in a cost-effective way that increases your brand awareness and attracts more customers is no easy feat.

According to a Statistic Brain study, the failure rate for all companies across the US after 5 years is over 50%.

So how do you make sure you don’t fail? By ensuring your customers are happy, of course. Customer Relationship Management (CRM) systems allow you to collect data about your customer’s interactions with your business.

Read on to learn about the top CRM for small businesses.

Why Use a CRM?

Customer Relationship Management systems are a great way to analyze data from various channels. Channels include your business’s website, social media channels, customer support logs, and feedback reviews.

CRM let you see what your customers like about your business’s products and/or services. CRM also allows you to address any customer concerns and better your products/services.

The success of a business, particularly a small business, relies on its customers. That’s why CRM systems are one of the most essential business tools you need in order to grow your business.

Top CRM for Small Businesses:

Find out everything you need to know about CRMs by learning more about the pros and cons of CRM for small businesses.

We’ve compiled a list of 6 of the best CRM solutions for small businesses, check it out now:

1. Salesforce:

Salesforce offers an affordable package whilst still including all of the essential product’s great features.

Salesforce is easy to use and includes key features such as:

Lead generation
Contact and opportunity management
Sales forecasting
Workflow automation

Salesforce is ideal for small businesses who want an affordable CRM.

2. HubSpot:

HubSpot

Be sure to add HubSpot to your list of must-have small business tools. The free version of HubSpot offers CRM solutions for small businesses and includes:

Learning guides
Invoice template generators
Email signature generators
Marketing plan template generators

HubSpot offers a great package for independent contractors and/or small businesses.

3. Agile CRM:

Up next in our top CRM software solution that your business needs are Agile CRM. Agile CRM allows you to:

Store details about 10,000 companies or contacts
Receive support for tracking emails
Set lead scoring and custom deal milestones
Access builder tools for forms, email templates, and website landing pages
Monitor social media

Agile CRM is great for small and big-sized businesses that want a whole range of customer relationship management tools.

4. Zoho CRM:

The multi-channel online CRM, Zoho CRM can collect data from your emails, calls, live chats, and social media channels. It is popular amongst small businesses because of it:

Is easy to use
Offers real-time analytics and notifications for every customer
Allows you to assign individual targets for your team
Features the option to build and automate your sales processes

Zoho Marketplace also ensures that you can increase your business functionality by offering various extensions that can be added to your CRM dashboard.

5. Streak:

Streak

If you are looking to implement a CRM system that is easy to use, you need to get a Streak. Streak can be installed and added as an extension on your Gmail. Streak CRM for Gmail features:

Easy collaboration options (with the ability to easily share contacts and files)
Webhook API access
Mail merge
Ability to manage deals

The streak is ideal for small business owners who are new to the world of CRM and need an easy to use platform to help grow their business.

6. Insightly:

Insightly is great for small businesses because it is an affordable CRM that offers a range of features, such as:

Storage space of 10gb
send up to 2,500 mass emails a day
detailed reports and analysis options
API access
and the ability to import 25,000 records per session.

Insightly can be used by big, medium, and small-sized businesses who are looking for a tool that offers a range of features to better understand their customers.

7. Freshsales:

Freshsales is a full-fledged sales CRM software for businesses that range from startups to enterprises. With Freshsales you don’t need multiple tools to drive sales anymore.

The major advantages of choosing Freshsales are below

Simple UI with powerful features
Detailed overview of leads & customers
Configurable dashboards and reports
Great integrations
It also offers a free forever plan for unlimited users with basic contact management and a built-in phone system.

The Right CRM Software for You:

When choosing from our list of the top CRM for small businesses list, make sure you know what you want from your CRM.

If you want a more basic, low-cost CRM then opt for one that is free or cheaper. Or if you want one that has all the trimmings and helps you understand and analyze all parts of your business, then opt for one that has more features.

Discover more of the latest technology news now.

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The Best Methods To Build Strong Customer Relationships

Despite the plethora of advertising resources available in the digital marketplace, one key issue still has not been resolved - how do you build strong customer relationships? As a direct link between you and your customers, an email address will allow publishers to build a personal connection with an audience. Below are further marketing tips that can be used to develop a stronger client relationship using email marketing. The Best Methods To Build Strong Customer Relationships 1. Move The Social Media Audience To A Direct Channel By Gaining Their Email Address: To strengthen your target audience relationship, you should reconsider how you view Facebook. You cannot connect with a target audience on a platform where all algorithm tweaks reduce its reach and take you further from your potential customers. Instead of playing "cat and mouse" using Facebook's algorithms, it is recommended that you utilize the social platform as a channel for acquisition. Making use of social media platforms CTA features will help you support your email newsletters to the target audience and lead the social audience to your company's email list. From this point, you will be able to engage with them without any interference from the social platform. 2. Using Email Capture Apps To Connect With The Site Visitors In An Inbox: When visitors arrive on your website via an organic search or from social media, they are likely to leave the site as soon as they arrive. By utilizing onsite capture resources to collect their email addresses before they leave, you will be able to set up a direct and long-term form of communication with the audience. Not only will email subscribers build up more lifetime website visits than visitors from Facebook, but they also tend to view more site pages during their session. To maximize the email conversions, it is recommended that you utilize active capture widgets with a contextual newsletter offer. This is likely to convert passing visitors to the website into lifetime subscribers. In this way, you will be increasing the likelihood of engaging users in the long-term and nurturing these subscribers with new content. 3. Building Strong Reading Habits With The Audience Via Newsletters: In the traditional text publishing world, the typical delivery of publications builds reading styles with their target customers. The newsletter via email is the option most similar to that traditional form of publication and habit-forming print media. By sending a constant street of relevant content to the audience's inbox, you will engage the audience continuously; thereby, demonstrating the value of paying for your website's content. You can deepen this engagement through cross-promotion and encouragement of the audience to subscribe to additional newsletters. The quality of newsletters is why the New York Times found that people are more likely to pay for a subscription if they first subscribed to their newsletter; therefore, the email newsletter is the ideal resource for building relationships necessary in the digital publishing environment. Before online transactions and exchanges became the norm, brands were responsible for fostering physical and in some cases emotional connections with their clientele. This resulted in a strong and loyal brand audience, repeat purchases, and other immeasurable value for the business. In today's society, the majority of brands will opt for social media and social marketing to engage with consumers and substitute human interaction. Understanding that humans require relationships in their personal lives and when purchasing items, businesses acknowledge the need to build relationships with consumers, form user engagement, and drive more beneficial sales. While some companies engage with their consumers well using online measures, not all brands are as fortunate. So, how can we stand above our rivals when trying to engage with a target audience? There are several ways in which a smaller company can drive more sales by building strong online consumer relationships. 4. Surveying The Consumers And Gain Their Opinions: Providing your consumer with exactly what they want is potentially the best method to make sales, increase trust in the company, and gain repeat customers. It is the ideal situation and is a building strategy that can help a company get its way with almost any customer. The question remains, however, how do you discover what a consumer's needs are and how do you meet them? Simple, find out what they want by sending them surveys. Before marketing became digital, practical market research was performed via traditional questionnaires or surveys. The original question of how much you agree with a statement would find out if the person strongly agrees, strongly disagreed, or was somewhere in the middle. Regardless of the standard of error metrics that tend to bore the average person, this technique can provide companies with good insight into their consumer market. Customer feedback and surveys can now be conducted using email, via social media platforms, or on different websites. One of the survey platforms available allowing companies to send targeted surveys to consumers through social media and emails is SurveyMonkey. Companies can also gain insight from consumers using Qualaroo as they provide information as soon as the consumer visits the website. 5. Using Email To Communicate: Forming an email list is potentially one of the most significant methods a business can remain in contact with its consumers, build trust, and make sales - unless you are a spammer. If all emails you send are "sale-sy", then you are engaging incorrectly and will more than likely be considered spam. Emails should provide valuable information for the customer to share and once you have provided content to address their needs, you can build rapport and foster the digital relationship to be successful! They can also act as promotions later with the help of a Houston search engine marketing firm. By creating an aesthetically pleasing and informing sales copy to go along with your email, it can make a great impact! Real-Time Video Chat For Consumer Support Real-time video chat is considered one of the hotter topics with businesses that are looking to build relationships with online customers. In late 2017, Amazon implemented the "Mayday Button" - a new feature on the Kindle Fire to allow a user to receive video communication with a client support agent. Never before had this type of online support been available and the user is now able to speak with a representative in an innovative manner. Today, Amazon notes that consumers can use video chat in under 15 seconds and this is much better than waiting on the telephone for a new customer agent to take your call. Read Also: Not All Customers Are Always Right How To Write And Design An Article That Attracts New Customers To Your Business 5 Steps On How To Market Your Business Using Social Media

Tips for Small Businesses To Raise Funds for Their Projects

Are you planning to start your own business? If your answer is yes, then what is stopping you from going ahead with your plan? Well, most of the people who want to run their own business, fail to take even the first step towards it just because they do not have sufficient funds. Money remains the first and most important thing that you need to start your business. Though people say that if you have a strong idea, you can surely take your business to the next level, however that can’t happen without taking the first step. Whether you talk about hiring an office on rent or paying salaries to your employees, you need funds for all that. If you believe that you have a strong idea, but no money to implement it in the right way, then you can take the support of crowdfunding platforms to fulfill your monetary requirement. Crowdfunding platforms are extremely popular among startups and small business because they help them in raising funds for their projects in the form of small donations from unknown people. If you are in a dire need of some money for your project, then you can find a good crowdfunding website to achieve your goal. And here are some important tips on how to raise maximum money with the help of a crowdfunding platform. Your Idea Should Be Your USP If you want unknown people to support your project, then the idea behind it has to be strong which can easily convince people. If you think that you really have a great idea, then try to present it in front of the target audience in the best way possible. Choose An Ideal Platform There are several crowdfunding websites which help people in achieving their fundraising goal, and you have to find a good one for launching your project. When it comes to finding a perfect crowdfunding platform for your project you have to research and try to make a list of at least ten good crowdfunding website and then read effectively about them. Read all the information that is given on the websites so that you can figure out whether they are a good fit for your project or not. Make sure that you research effectively about all the ten websites so that you can get comprehensive information. Once you are done with your research then try to find out the best five among them. This will help in identifying the best of the best websites. As now you are left with only 5 crowdfunding websites, make sure that you read their reviews to clear your doubts further. Reviews are the most important ways of identifying the authenticity and reachability of websites in question. Set A Goal That Can Be Achieved Once you are done with picking a perfect crowdfunding website to raise funds for your project, your next step should be setting a realistic goal. When it comes to launching a fundraising campaign, you try to be practical about setting your goal. If you have launched a fundraising campaign earlier as well, then you must be aware of the fact that the money that is donated initially for your project actually comes from the people in your network. But if you have not done anything like this earlier, then make sure that you set a goal based on the potential of your own network, because that’s what helps in taking your fundraising goals to a next level. Create An Attractive Video For Your Campaign If you want more people to associate with your project then it’s better to create an effective video for it. Videos are very powerful as they easily catch the attention of the people. For example, if you want to send your message to the masses, you can do that easily with the help of a stunning video. You should also use powerful images for drawing the attention of the audience. Promote Your Campaign It’s very important for you to promote your campaign so that more people can donate to your cause. You can promote your campaign on Facebook, Twitter, and LinkedIn, etc., as everyone uses them nowadays. Meet As Many People As You Can Before you launch your fundraising campaign, make sure that you meet the people in your group personally so that you can talk to them about your project. In fact, you can ask the people in your group to promote your campaign. In addition to that, once you launch your campaign, make sure that you make a constant effort to thank the people who have donated for your project.

Fast Freight Solutions: Why Expedited Shipping Is A Game-Changer

Logistics providers must prioritize efficiency if they wish to be successful. Consumers want goods immediately, and any delay can lead to losses. Time is of the essence in this industry, so business owners constantly look for ways to streamline their operations and optimize their shipping processes. Expedited shipping is one method they may use to achieve this goal. Speed and time sensitivity are prioritized when this shipping option is selected, and it can be used for less-than-truckload freight and full truckloads. Using this option gives a business a competitive edge by ensuring goods arrive at their destination promptly. With the help of expedited shipping, companies can meet the urgent demands of their consumers quickly and reliably. What Is Expedited Shipping? Expedited Shipping is a kind of specialized service that is based on improving the speed quotient of deliveries. Indeed, it is faster than traditional shipping services. But what makes up for the additional speed? Expedited Shipping uses direct routes whenever possible during any transportation project or logistics delivery. As a result, the transit times are reduced by 50 to 60%. Estimating the layovers and cutting off any other unnecessary delays is also easy. It is the best option for you if you need a time-sensitive delivery. Some orders that badly need Expedited Shipping are urgent posts, delivery of perishable goods, priority shipments like meds, etc. Separating Standard From Expedited Shipping The prime difference between standard and Expedited Shipping is in the delivery speed. The former follows the general delivery schedule and timeframe. However, that might be a few days and, in odd cases, a few weeks But the scenes are different if you’ve booked Expedited Shipping. It assures faster delivery. The maximum time frame is 3 days. However, more than 70% of deliveries take only 24 to 48 hours. You may receive Some of the consignments within 12 hours, too. However, the cost is higher when you expect such fast transit. So, choose Expedited Shipping whenever you need to make an urgent shipment. The Benefits Of Expedited Shipping This shipping option allows goods to reach their destination in less time. Most businesses opt for standard measures whenever possible because they are cost-effective and reliable. However, there are times when shipments must arrive quickly, typically within a day or two after placing the order. Many industries benefit from offering this option. Medical supplies can arrive at their destination rapidly, which is essential because it could be a matter of life or death. Just-in-time production methods are becoming more common in manufacturing, so expedited shipping ensures operational efficiency while minimizing downtime. The company can meet customer demands, giving it a competitive edge. When customers receive their goods on time, they may become loyal clients of the business. In addition, they may leave a positive review and tell their family and friends about the company. Expedited shipping allows the business to stand out and increase its market share. Consumer demands change rapidly. A company must be ready to provide customers with what they want and need. Expedited shipping allows the business to become more agile. It can quickly adapt to seasonal peaks and fluctuating demand. Business owners know the importance of being flexible and nimble, as they saw the importance of having these capabilities during the global pandemic. Lead times lessen when expedited shipping is used. The business can fulfill customer orders quickly while improving its inventory turnover. The short transit times result in cost savings and higher profits. Improved Inventory Management Expedited Shipping can subtly improve inventory management. Firstly, it can reduce the level of stockouts. At the same time, it ensures that the products are available timely. Consequently, the supply chain keeps moving fluidly, and goods reach each touch point promptly. Hence, such moves can reduce the risk of lost sales due to lack of availability. Added Competitive Benefits Imagine any crowded marketplace. If you choose Expedited Shipping there, your business will surely stand out. Often, you will find that customers prefer companies like eBay offer faster delivery than Shein and others. So, standard deliveries are gradually going out of vogue. Meanwhile, Expedited Shipping is taking charge. Most importantly, the advantage is all yours if you’re an ecom company. Most customers (over 90%) expect faster deliveries and quicker checkouts. So, Expedited Shipping has become unmissable, speaking of e-commerce customer satisfaction. What Methods Are Commonly Used The commonly used methods are air freight, dedicated trucking, courier services, express delivery networking, etc. However, the names I mentioned are the prime methods. Air freight out of the four is most helpful for international deliveries or supply of perishables over a short distance. On the other hand, courier companies specialize in using direct local networks for the fastest deliveries. Keeping Costs Down Business owners must know when to use expedited shipping and when other methods serve as the better option. Expedited shipping comes with higher fees to ensure the speed of the delivery. The business may choose to bear these costs or pass them on to consumers, thereby raising the price of the goods. A company might offer tiered shipping levels, allowing customers to choose the level that meets their needs and fits their budget. In addition, the company might decide to collaborate with one or more carriers to negotiate better rates and service-level agreements. This arrangement helps to guarantee consistent performance. Nevertheless, the shipping carrier is only part of the equation. The business must also optimize its order processing workflows. Technology solutions can help the company achieve this goal. It must also manage customer expectations and be transparent throughout the order fulfillment process, from when the order is placed until the goods are delivered. The Bottom Line! Expedited shipping has numerous benefits, but it is wrong for every situation. A business owner must know you need speed and flexibility in shipping to meet customer demands. The customer is always the top priority, so exceeding these expectations will lead to increased loyalty and positive reviews, which every business needs. Read Also: List of Basic Shipping Documents you should be aware of The Importance of Packaging Design in Small Business Success Corporate Hackathon: Benefits To The Employees

6 Top CRM for Small Businesses in 2019

Why Use a CRM?