Throughout the 21st century, there has been a multitude of changes that the world has seen. The large majority of these transformations have come from the rise of the Internet and other web-based technologies. Tech, like smartphones and tablets, as well other entities have allowed society to go through massive changes. The economy is another entity that has been altered immensely by the rise of the Internet and technology. Many new industries have been spawned, and pre-existing fields have adopted these technologies and implemented them into their business models.
One industry where technology has greatly modified the field has been consulting. Consultants take a myriad of actions to aid numerous types of companies, and in order to ensure that your consulting firm is running effectively, it is important to recognize the excellent job that your employees perform. Employee recognition is crucial to a successful consulting firm, so it is in your company’s best interest to ensure that your workers know that they are appreciated.
Ideas for Consulting Firms to Recognize Employees
Whether your employee is a vice president or an entry-level auditor, everyone who works for a consulting agency is an important part of the team. It is crucial to let your employees know that because, in order to motivate your employees, you have to let them know they are imperative to the company’s mission. There are many ideas for recognizing your employees and if you want your company to be successful, it is important that you follow these tips. There are three major keys to meaningful employee recognition.
Those include personal recognition, specific recognition, and unexpected recognition. Personal recognition entails personalized thank you notes and verbal thank-yous, specific recognition is when employers tell their employees exactly what they did correctly to warrant recognition, and unexpected recognition is when management acknowledges a job well done when it was least expected. Utilizing all of these types of employee recognitions will allow your consulting firm to have highly motivated employees.
Understanding the Benefits of Employee Recognition
After learning about how to effectively recognize employees’ efforts, it is crucial to learn about how this will influence your consulting firm. Having highly motivated employees can provide numerous benefits for any business. Employees who are motivated will be less likely to leave your company. Diminishing the amount of turnover is essential to running a successful business, so having employees that feel inspired by their higher-ups’ recognition will certainly benefit your consulting business. Another major benefit is the more comfortable and contented office atmosphere that will be created. When employees feel like their bosses know they have done a great job, they will feel like they matter more to the company, creating a more egalitarian mood throughout the office.
Final Thoughts
As the consulting industry grows, it will become evident how important it is to have motivated employees. Employee recognition is crucial in any field, but especially in the consulting industry. In such a highly personalized field, employee recognition is incredibly important and will aid your consulting firm to decrease turnover rates and create a better working climate.
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As an entrepreneur, your customers are the biggest pillar of your business. No matter your industry of domain, area of specialization, or even your business focus, they are the single most valuable asset to your organization and you should treat them as so.
Through their valuable feedback, your business can gain a new sense of direction, develop new concepts, as well as bring in more revenue. With that said, as a business owner, simply appreciating your customers isn’t enough. You need to truly understand them to tailor your products and services to meet them at their point of need. And that’s where Salesforce application development comes in.
It entails creating integrated customer relationship management solutions that interface businesses with their customers. These CRM platforms also give all the departments in a particular organization a unified view of all the customers and how they interact with various aspects of the business.
In this article, we are going to look at what Salesforce is and its uses. While at it, we are also going to delve deeper to see the entire Salesforce application development lifecycle.
What Is Salesforce?
Simply put, it’s a cloud computing SaaS company that provides customer relationship management (CRM) solutions. Thanks to the company’s cloud technology, businesses are able to better connect with their existing clientele, partners, and potential customers.
Over the years, Salesforce software has grown to become the leading marketing and customer behavior tracking solution for both small startups and Fortune 500 companies. As it turns out, customer relationship management is one of the key driving factors for the increasing demand for application development in Salesforce.
Recent research from Vonage offered a compelling view of the effects and consequences of poor customer service. In the US alone, the research revealed that an estimated $62 billion is lost annually as a result of bad customer experience.
To underwrite this figure, a different report from Huffpost has indicated that 91% of customers won’t hesitate to switch brands once they experience bad customer service. These are mind-blowing figures, especially if a business has no solution to counter the consequences of poor customer experience.
However, with Salesforce in place, businesses are able to overcome the problems caused by poor customer service and other business process variables. According to statistics published on Salesforce’s website, companies that are currently using their software have continued to see average increases in multiple areas. For instance, 34% of users have seen an increase in customer satisfaction, with 27% and 32% users seeing an increase in sales revenues and lead conversion respectively.
In 2018, Salesforce emerged as the biggest CRM software commanding a total of 19.8% market share of the CRM software market. During the same period, the company was voted as the #1 CRM provider by the International Data Corporation. It shouldn't come as a surprise that companies are willing to pay the highest Salesforce consultant salary just to get wind of this technology.
The Benefits of Using Salesforce
Given the commendable portfolio of Salesforce, here are areas it can help your business find success. Below I am going to discuss the benefits of using Salesforce.
Helps Collect Customer Intel
In the prevailing competitive business environment, overlooking data collection can be a fatal and unforgiving mistake. As a business, collecting and collating customer intelligence should be an obsession or the very least treated as a full-time affair, because it can lead to loss of revenue. As such, if you are to improve customer satisfaction and continue remaining competitive, hiring qualified Salesforce developers to build a high-quality CRM tool is inevitable.
And with Salesforce, you get an upper hand over your competitors by enjoying tools that help you identify, understand, and solve customer problems.
Flexible And Scalable
As companies and business needs continue to evolve, the tools of trade must also adapt. For instance, if the structures of your business start to grow, the management software should be able to seamlessly accommodate the changes. Cognizant of this fact, Salesforce CRM comes with multiple functions that allow for scalability right from the initial stages to any future interactions.
Helps in Account Planning
Having a unified view of customer information allows your teams to independently make plans for various accounts. It also facilitates a more hands-on customer connection approach as well as allows various reps and departments in your organization to modify their plans for optimized results. Salesforce also comes with a to-do items feature, which helps your entire workforce stay organized throughout the day.
Along with that, Salesforce also works as an organizational tool. Your team can create calendar reminders specifying the future customer follow-ups or important duties reminders to the upper management, which helps prevent anything from falling through the cracks.
If you are in the service-based businesses, Salesforce also gives you insights into the amount of time a particular customer/s has stayed in a particular subscription package. Once this info is established, your team is able to customize marketing materials to match a particular customer niche.
Cloud Connectivity
Many companies are now gravitating towards software as a service (SaaS), which means software that is available online. Luckily, Salesforce doesn’t need to be installed on a computer as it is cloud-based. This means that you can easily access it everywhere, interface it with other digitized services, and enjoy unlimited storage capacity. And since no maintenance is required, you get to save on a Salesforce developer salary that would have otherwise been paid for this purpose.
Facilitates Team Collaboration
Poor team communication and collaboration can lead to reduced productivity. On top of a unified view of customer data, Salesforce’s “Chatter” feature allows your team members to easily and regularly communicate work-related information. Additionally, the feature also lets you highlight and prioritize urgent issues that require special attention by inviting different team members to look at them.
Salesforce Application Development Lifecycle
Software developers spend a lot of time designing, developing, securing, and delivering products that perform better than initially envisioned. As a result, different software development approaches like agile development, waterfall model, and many others have merged.
When it comes to cloud-based solutions, the incorporation and implementation of various software development methodologies make it even more complex. Moreover, the Salesforce Development Lifecycle also means that the software is developed, tested, and deployed in a cloud environment.
Below, we have laid down 6 steps that clearly illustrate the entire Salesforce Development Lifecycle:
Business Requirements Analysis
The first step towards a successful custom Salesforce application is to conduct an internal business needs analysis. It entails the development team eliciting the potential customer needs, elaborating them, validating all the assumptions, and devising efficient methodologies to meet these requirements.
Business requirements analysis is important as it helps avert potential mistakes as well as make the final product both efficient and compatible with the existing system and security standards.
UI/UX Design
Another important aspect of Salesforce application development is optimizing the app for user experience. A report by iMPACT indicates that 52% of customers are less likely to conduct business with a brand offering a poor mobile experience. On the other hand, Forbes conservative estimates indicate that intentional and strategic user experience can yield a conversion rate as high as 400%.
If these numbers are anything to go by, designing a user-friendly and highly responsive Salesforce application development is absolutely paramount. In order to optimize an app for effective and enjoyable use, developers need to map out the user journey and creatively choreograph user/platform interactions to benefit the end-user.
Development Phase
The next step in Salesforce application development entails creating developers creating isolated sandboxes. Generally, these distinct sandboxes hold the main production app copy and other supplementary Salesforce configuration information. They are also independent, implying that changes in a single sandbox don’t affect the main Salesforce production enterprise. Individual developers have to clone their branches.
To retrieve the metadata from the sandboxes to the IDE, the developers need to use Force.com IDE. Once they have the metadata, they continue coding their assigned app features, performing initial unit testing, and then submit the finished code to the Git repository.
If a subsequent developer wants to build on top of this freshly updated branch, they need to clone it to their sandbox and continue developing new features. Once done, they also have to submit their latest development to the repository.
With that said, the possibility of multiple developers working on the same branch cant be overlooked. To avoid conflicts, it is important for everyone in the development team to check for possible branch updates before committing.
Testing
The next step after building a Salesforce application is to ensure that it has an excellent and stable performance. This mainly entails developers carrying out QA activities including unit tests and code reviews. It is also at this stage that functional, performance, and integration testing is conducted within the development process.
Lastly, automation tests and debugging are conducted to augment the app’s speedy delivery.
Integration
During the integration phase, the custom CRM application is interfaced with third-party software like CMS. To facilitate a smooth transition, the development team also conduct hands-on training sessions as well as provides training materials to the client.
Launch
Once the app is launched for internal use, it is transferred to the client and subjected to their User Acceptance Testing environment (UAT). Once satisfied, the finished product is moved to the production environment and deployed to the end-users.
Salesforce Application Development Team Actors
During the app development process, different players are involved and handle different aspects of the app. In the Salesforce app development life cycle, the most common actors include:
Product Manager: Help finalize business requirements.
Release Manager: Help coordinate the app’s release schedule.
Software Developer: Handles the main coding and produces the requisite deliverables.
Quality Analyst: Tests and confirms the functionality of various app features.
Potential money from the Salesforce AppExchange development:
After researching the fact this has been seen that Potential money from the salesforce AppExchange development can depend on several other factors.
How To Build an App for Salesforce AppExchange?
To build your AppExchange app, you must go through the multi-step procedure, which includes compliance, release, ongoing support, and demand app development. Below, I will discuss how to create an App for Salesforce AppExchange.
1st Step: Become the Part of Salesforce Business Partner Community
The first and foremost step in becoming a Salesforce AppExchange trade Partner is to join the Salesforce Partner Community. In this case, you must submit the form using AppExchange. After all, the Salesforce Partner Community is the hub of existing AppExchange Partners.
2nd Step: Examine AppExchange Market
The next step in building the app is to examine the AppExchange market. AppExchange offers many products and solutions for several products and cloud services in Salesforce. In this case, for optimal outcomes, you must use the curated collections of AppExchange.
3rd Step: Make the First Sketches of Your Product
Once you are done researching the existing solutions on AppExchange, you must start defining the unique value proposition of your product. For the outline, you must follow the below-mentioned procedure such as:
Firstly, you must understand your target audience.
Secondly, ensure you have an idea of business targets.
Thirdly, you must follow the types of Salesforce editions you will support.
After that, ensure you have an idea of the package type.
Next, ensure you have the Salesforce Licenses that you want to use.
Lastly, it would help if you ensured the requirements for your AppExchange App security.
4th Step: Define the Type of ISV Partnership and the Type Of Your AppExchange Solution
Once you have joined the Salesforce Partner Community, then, you must analyze the existing products, and you can create a rough roadmap. In this case, ensure you have defined the type of ISV partnership, and consequently, you also have built the AppExchange solution.
There are seven types of ISV partners in AppExchange. It includes OEM, CDP Cloud Partner, Commerce Cloud Partner, All Other Clouds (paid), All Other Clouds (free), and Technology Partner/Tableau.
5th Step: Choose the Programming Type and Tools to Build Your Salesforce App
Recently, Salesforce provided two types of programming languages and two types of tools that you can use. Let’s know what programming tools are used in Salesforce App development. This includes Apex Cloud-based programming language. Next are Lightning components and Visualforce.
6th Step: Build Your Salesforce App
Once you can identify the exact type of solution, it must have the programming language, licensing, and packaging, and of course, you must continue with the building procedure.
Two ways to do this are using internal sources or outsourcing the dedicated team. If you want to build the SalesForce App using an in-house team, it could be one the most viable and remarkable options. If you don’t have enough resources, ensure you can control the entire product cycle of AppExchange.
7th Step: Test Your Salesforce App
If you want to ensure optimal performance, then it must conduct comprehensive end-to-end testing in technological domains. In this case, you must adhere to the development of best business practices, especially for testing.
8th Step: Prepare Your App for the Launch on AppExchange
Once you are done testing and finalizing the app, the next step is to prepare by submitting it to the SalesForce AppExchange. In this procedure, it includes creating the managed packages and providing screenshots.
9th Step: Submit Your App for Security Review and Market This
Ensure you have submitted your final app by undergoing the security review and then have met the necessary security requirements.
Final Thoughts
Salesforce CRM is a critical business tool. It helps streamline data analysis and reporting, provides invaluable customer feedback, and aid in formulating better customer service strategies. As a result, businesses are able to align their resources towards creating timely, customer-oriented solutions.
With that said, Salesforce application development isn’t a linear process. It entails working with different tools and multiple software development methodologies. And with cloud solutions continuing to capture the imaginations of business owners, the world is yet to see the full potential of CRM Salesforce and the cloud ecosystem as a whole.
Read also:
Top User Tips For Getting Started With Salesforce
CRM And ERP Combination For Business Solutions
5 Things To Take Into Account To Hire Custom Software Development Services
In the Human Resources definition, Statutory Compliance is the legal structure which a company must comply with, with regard to the treatment of its employees.
Statutory compliance is relatable to the various types of labor and taxation laws prevalent in different countries.
It is important for a company to comply and keep up with these laws since they are very dynamic and can even change on a month-to-month basis. Thus, it can be highly beneficial to hire or consult with Global Compliance Expertise, especially if a company is multinational and has offices spread throughout various parts of the world.
The following are just a few reasons why statutory compliance is highly important.
Let’s have a look at what is statutory compliance.
What Is Statutory Compliance?
The word statutory compliance means this is related to the rules and the regulation status. Compliance means adherence. Statutory compliance means you are getting adherence along with the other rules and regulations.
Statutory compliance means the legal framework of an organization which is a great way to deal with its employees. In statutory compliance, the legal framework works associated with all types of corporate norms.
In this compliance, everything is included. For example, if any legal penalties and legal complaints are included, these are also applicable here.
1. Legal Penalties
Statutory compliance ensures that an organization can avoid any legal penalties, fines, lawsuits, or other such legal troubles. Being aware of and complying with regulations is the easiest way to ensure that the business faces no additional difficulties and is abiding by the laws.
Legal penalties are an important part of statutory compliance. The facts are every organization has some specific company norms and rules. And these legal penalties are making the business run in a better way. The employees and the employers are aware of the facts about what to do and what not to do.
Note: Potential lawsuits could be highly costly for the organization. Thus, it is best to ensure that such a situation does not occur in the first place.
2. Good PR
A company that fully complies with prerequisite regulations is a sign of responsibility and stability. As statutory compliance is related to an organization being able to follow the rules and laws of a country, it is important for the organization to show that it is authentic in its management and legal compliance.
PR compliance is making the company's process smooth. And both the employee and the employers are aware of the facts about what types of relationships they have to maintain or which is going to be profitable for the company.
Note: An organization that fully follows statutory compliance will have good PR as a result. Organizations are only going to call good organizations if a good PR is applicable to the company policies. For these, the organizations are always concentrating on building better PR and simpler the whole employee and the employer relationships.
3. Employee Morale
Employee morale can be boosted by statutory compliance since compliance with the regulations means the company performs efficiently and with good intentions. This improves the morale of employees since there is goodwill being built.
It’s important for companies to build a good reputation, and one aspect of reputation comes in how well the company complies with laws regarding employment and the treatment of employees.
There is a long list of laws in statutory compliance, especially with regard to HR. For larger multinational companies, these laws can vary depending on geographical location.
Note: It can be overwhelming to stay on top of these trends, which is why it might be ideal to employ statutory compliance management.
4. Compliance Is Making Whole Business Process Smooth
Statutory compliance specialization is a key concept in business that allows organizations to be run more effectively. Therefore, it might be ideal for enabling such work with regard to compliance and complex facets of the law to be handled by an external organization that is experienced and has expertise.
OSHRS is one such organization offering various solutions and global compliance expertise for a myriad of countries, including Australia, China, India, Indonesia, Japan, Malaysia, the Philippines, Thailand, and more.
Note: Employing the services of an organization with expertise in statutory compliance in HR is highly beneficial for avoiding legal penalties, good PR, and boosting employee morale.
Wrapping Things Up:
Every company has its own statutory compliance. Based on corporate law and company policies, these compliance are applied.
These are the main benefits of having statutory compliance in the company. So what is your opinion? Do you think statutory compliance is developing a clearer relationship between employees and employers?
Then you can share your opinion through the comment sections.
Additionals:
Sneak Peek Into The Working Of HR Department7 Best Employee Recognition Awards Ideas For 2021Why In-Company Training Results in Better EmployeesPossible Reasons Why Your Employees Aren’t Too Productive and What to Do About It
A reliable shipping partner is integral to the success of any business that depends on a supply chain. The choice of a shipping company also has a direct implication on costs and hence profitability. A brand's reputation hinges very much on its ability to deliver products to the customer's door as promised.
The shipping experience your customers get has a big weight on their satisfaction. If they receive their products safely and on time, they are happy. But when they have to contend with high shipping costs and delayed deliveries, the brand image suffers. Therefore, the choice of shipping services should be carefully considered. Here are some of the top factors you'll want to consider when choosing a shipping company.
Consider Shipping Specialization
Shipping services specialize in carrying different freight types. For example, oil tanker services specialize in carrying petroleum products. You must look at the nature of your products to decide if you need specialized shipping services. There are advantages in using specialized shipping services:
1. Experience in Product Handling
Experience in product handling is a must in order to be successful in this field. A specialized service will have experience in handling your product. They can make sure that your product will arrive in good condition, at the destination point.
For example, a shipping company that handles fragile products will always carry the tools necessary to handle fragile products. This allows you to be sure that your product will arrive in good condition, without being damaged.
2. Specialized Packaging
Special products require custom packaging. For example, perishables require packaging to keep the product as fresh as possible. Additionally, the product must be protected against contamination. For example, a dairy has to be placed in special containers to keep its products fresh. A shipping service must show it will accommodate your packaging requirements.
It is also about marketing the product. Specialized packaging can help to create a unique identity for a product and set it apart from the competition. This can be especially important for small businesses that are trying to compete against much larger companies. Specialized packaging can be used to create a sense of luxury, sophistication, or excitement around a product.
Related Resource: 4 Common Mistakes To Avoid When Shipping Your Car
Compare shipping rates
Shipping rates can vary depending on the shipping company and the service that is used. It is important to compare shipping rates in order to get the best deal. Remember, shipping rates have an impact on your operating expenses and hence customer shipping prices. Online shopping platforms often allow customers to choose their preferred shipping service. You must offer them affordable shipping to make your products attractive.
Compare Delivery Times
Shipping delivery times play a big role in meeting your customer's expectations. Delivery time has a direct impact on your profits. Deliveries that are fulfilled within the specified time frame help you remain competitive.
You have to offer quick delivery services to suit the demands of your customers. But faster shipping costs more, so you need a balance. The competitors in the market might offer less expensive shipping rates, but the importance of offering fast delivery services cannot be neglected.
Consider the Destination Network
A shipping service's transport networks can impact delivery times in a few ways. Service with a dense, interconnected network of hubs will be able to get packages to more destinations faster than one with a less-connected network.
The location of the service's hubs on land is also important - a service with hubs in major metropolitan areas will be able to reach more customers in a shorter amount of time than one with hubs in rural areas.
Consider the Size and Nature of Freight
What is the size of the products you want to ship? For example, bulky products like oil, grains, and heavy machinery need a shipping service that has the machinery and space to handle the loading and unloading.
One important consideration is whether a shipping service has partnerships with land services that can handle your product e.g., bulk grain handling, offloading, and storage.
Consider Tracking, Tracing, and Customer Service
Today, it is a standard expectation that a shipping service will offer tracking and tracing of freight for both the business and the end customer. It offers valuable information on the shipment status and allows customers to easily check the progress of the delivery. This information offers the end customer confidence that their order is in transit.
A good shipping service must also demonstrate good customer service. In turn, it helps businesses become more responsive to their customers because they can respond to issues from a point of information. For example, if a customer’s order is delayed, the shipping service should have a clear answer on the problem, so that the seller can inform the customer about the situation and when it will be resolved.
Conclusion
Shipping services play a big role in helping businesses meet their customers’ expectations. It is important to choose a shipping service that will ensure your supply chain runs optimally to get goods to your customers affordably and on time. It enhances the brand, raises customer satisfaction, and raises profitability.
Read Also:
Shipping Mistakes Commonly Made by Small Businesses
Mistakes To Avoid When Buying A Used Shipping Container
How To Use A Shipping Container As A Home Office
List of Basic Shipping Documents you should be aware of
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