4 Reasons Your Home Business Needs A Virtual Receptionist

Published on: 08 June 2021 Last Updated on: 21 December 2024

If you’re the owner of a home business, you may often wonder if manning the phones while trying to grow your company is a good idea. Interestingly, using the phone can be one of the toughest issues involved with running a home business.

While some home business owners would prefer to try and do it all themselves, there are many benefits to hiring a virtual receptionist.

Being Your Own Receptionist is Tough

Family phone needs, environmental noise, and simply not hearing the phone make it a challenge when you work from home.

Being your own receptionist means you’re saddled with daily responsibilities and tasks that take up a great deal of time. This is why it’s important to delegate receptionist duties to a qualified person.

Here are the top four benefits of using virtual assistants for your home and business.

1. Enjoy Greater Savings :

The cost of a virtual receptionist is well worth the investment for home business owners. You don’t have to hire a person to sit in your home all day doing admin and answering the phone. What’s more, a virtual receptionist can manage a range of tasks, including:

Calendar management
Call handling
Message taking
Basic customer service
Scheduling appointments
Delivering messages whichever way you prefer
Send voicemails to your email
Record calls for quality assurance
Accept and also track collect calls if necessary

2. Make Your Home Business Look Even More Professional :

The CEO of any company shouldn’t really be answering the phone. It’s not professional, and it shows that either you’re not particularly busy or that there might be a problem like your entire staff has quit, and you need to manage the phones yourself. It’s just a poor impression of your business.

When you work with a virtual receptionist for your home business, you can give your company a much more professional look by letting callers, customers, and prospects believe you have a properly trained in-house receptionist taking care of the calls. A virtual receptionist is always available to answer the phone to your specific requirements, which also means your company is sure to make an excellent first impression on callers.

3. Provide Quality Customer Service :

Virtual receptionists have expert customer service training. So, they have the necessary skills and experience to fulfill the role to the highest of standards. Each and every phone call to your home business will be handled in a professional manner to ensure your customers are always happy with your service.

4. Never Miss Out on a Call :

While running your home business is extremely satisfying, it can also be stressful. A virtual receptionist can offer the support needed to ensure you never miss a work-related call and that your business is available at all times.

Does Your Home Business Really Need a Virtual Receptionist?

Many home businesses certainly need the assistance of a virtual receptionist. The drawbacks and hardships of trying to be your own receptionist from home tend to outnumber the benefits of hiring a virtual receptionist.

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How To Plan A Promotional Event For Your Business? – Steps & Key To Success

A promotional event plays an important role in the success of your business. Planning this type of event may be challenging but if you know how to do it right, you and your organization can achieve huge benefits in the end. To learn more about how to plan a promotional event for your business, please scroll down to find out the answer. What Is a Promotional Event & Its Importance? A promotional event is a popular occasion created for organizations looking to promote their particular products, advertise new products, or promote their whole company. By launching this event, you can draw customers' attraction about your business and reach your target audience. More than just attracting people, a well-promoted event's chief purpose is to increase public awareness of the business. In addition, it also informs customers about your organization, products, prices, services and persuades them to buy the products of your company. Planning Promotional Event With 5 Steps Step 1 First and foremost, you need to define your goal and identify the target audience of your event. This is the most important factor because your promotional event tactics will depend mainly on your customers and the goals that you want to achieve. The chief target might be increasing total revenue for your e-commerce marketplace or generating media coverage on your newly launched products which are about to be unveiled. However, having a defined goal enables you to build a strong, effective promotional event schedule and bring the right audience to your business. Step 2 Choosing the proper type of promotional event is the next significant step in your process. There are several ideas of promotional events for your intention to gather new customers, raise people's awareness of your brand, express the brand's gratitude to current clients, etc. This post will show you the three most typical types of promotional events that you may find helpful to your organization. The first one is fundraising events, created to support an organization's mission, especially nonprofit companies. These companies will raise funds via selling products or services activities. Your organization can hold this type of event by hosting a gala, online or offline auctions, or musical performance. Next, you can also opt for those promotional events like giving the public free food and custom bottled water. Who doesn't love free stuff? No one. The crucial aims of these events are to spread people's awareness about a particular product, service or advertise the image, trademark of your brand to your target audience. Giving the crowd a free trial is a great way to give them a good impression of your brand. The final type which we want to mention today goes to the award ceremony. The prize might be given to "the most loyal customer" or the one who has a winning ticket. This type of promotional event shows your brand's gratitude to loyal customers. And that will help you gain more target audience and make them want to stay longer with your brand. Step 3 To keep track of all activities of your promotional event, a schedule with strict deadlines needs to be included. Because the bigger the event is, the more things your team needs to put on the calendar. Having deadlines in your team's plan would make your job less sophisticated and give you appropriate time to change the plan if something occurs unexpectedly. Step 4 Since organizing a promotional event is not easy, you can share the load to distribute the promotional efforts to other stakeholders. Here are some tips for you. Reach out to sponsors might be the best way to bring a helping hand to your business. Sponsors could easily help your brand access your target audience and re-enhance your promotional event's key message on social media websites. They can also expand your company's budget if your brand allows them to also display their products in your event. You can consider another common way which is influencer marketing. If you can connect with influencers whose audiences are similar to your target customers, don't hesitate to discuss this partnership marketing opportunity with them. Leveraging their influence in the industry is also a great way for your event to get closer to success. Step 5 After having done all things above, following up with your event attendees is the last important step to decide the success of your event. You might want your attendees to remember your brand's message and come back to buy your products in the future. Thus, send them emails, give them some small gifts, marketing flyers, or whatever you can to make sure that they will remember your brand after the promotional events. If they come back and choose your brand as a reputable solution, you can tell that your promotional event is successful. Tips For Promoting Your Event Effectively On Social Media Using social media platforms wisely and suitable for your products/services. Paid for advertisements on Facebook, Youtube, Instagram, etc. Host a giveaway to pump up your brand awareness and help convert your followers to attendees. Using your promotional event's hashtag everywhere and every time you have the chance. Conclusion Promotional events are amazing in helping you gain more customers and spreading your brand's key message to the community. We hope that our topic of "How to plan a promotional event for your business" today could give you the answer that you're looking for. Good luck and see you next time! Read Also: What Type Of Inflatables Should You Opt For At Your Business Event Choosing the best Photographer for your Event

5 Mistakes With Timeshare Exits And How To Avoid Them?

According to American Resort Development, there are more than 9.6 million properties that own a timeshare. While it is the best way to reserve a vacation home to visit every year, there are times when the maintenance fees can become burdensome for many homeowners. Right now, times are hard, and there might come a time that you will no longer be able to afford to pay the maintenance fees. And you will be forced to get out of the timeshare property agreements. While you can come out of the agreement, sometimes getting out of timeshare property can be a tricky process. Your best bet is to avoid making mistakes when pulling your steps back from a timeshare property. Common Mistakes People Make When Exiting From Timeshare Many American enjoy the certainty of having a timeshare property for their family. However, many have made mistakes with the timeshare. This has led to financial issues and ongoing stress. If you own a timeshare property, it is important that you prepare yourself with a Timeshare defense for any future problems, especially when you are about to exit the timeshare contract. Check out these tips to avoid making any mistakes and get out of timeshare the right way. 1. Skimming Over The Fine Print When you are signing the contract for the timeshare property, it is important that you go through the contract in every minute detail. If there is something you don’t understand, ask the timeshare organization to make you understand. Get a legal expert's help if you are having problems deciphering the legal jargon in the cancellation policy. There are different timeshare contracts, and you must be aware of all the types of cancellation policies available for each contract. 2. Lie About Your Reason To Cancel Timeshare Don’t try to lie about your cancellation. For instance, if you lie about medical issues and are unable to produce the medical bills, it might put you in a legal bind that will hamper your chances of cancellation. Be honest with your approach. Everybody is professional out there. They will take your reasons professionally and will try to help. Because if you try tricks from sleeves, they will get the opportunity to do the same. 3. Correspondence Mistakes With Timeshare Exits Placing a cancel order over the mail might seem like a convenient process. But it is hard to track the conversation. In addition, the conversation will have no legal binding. The best course of action will be to send a registered mail to the headquarters of the timeshare organizations and address this to their cancellation department. This protects you from evasive excuses from the timeshare company. 4. Avoid Emotional Writing Style While you might own the timeshare property for a limited time, you must know that the property is not yours. So, your action and process must follow professionalism and be business-like. If you're being clinical with your approach, it not only helps you flatter the timeshare organization but also restricts you from making any mistakes. The last thing you would want to have drama and become all emotional about is your cancellation. It will only cause a nuisance to both parties. 5. Agreeing To Another Meeting If you have owned a timeshare property for a while, you must know just how persuasive these property owners can be. The last thing you want them to pursue is extending the agreement. So, unless there are any legal bounds about having any meeting whatsoever. And even if you are meeting with them, ensure that you have your timeshare attorney with you for support. Your attorney will be able to tell when they are trying to butter you up and convince you to extend the agreement. Avoid Mistakes With Timeshare Timeshare real estate property can be a great option. It just needs a little time investment to choose the right one. Do thorough research on the type of ownership you would like. Calculate all the expenses, get to know the area, and see whether it's a good place for your family or not. We hope that we were able to answer the question you were looking for. If there is anything more you want to know about the exit strategy from a timeshare agreement, reach out to us. Read Also: Is Precious Metals A Good Career Path?Clicka Jobs USA – Why It Is Making Headlines?What Are The Three Components In The Youtube Ecosystem?

Support As A Service For Your Company: Full Guidance And Useful Tips

Customer support is a powerful thing that can help your business to grow. Customers pay attention to how quickly and effectively you respond to their requests and what information you provide. For example, according to McKinsey, 70% of customers measure their experience based on customer service level. If the company is not ready to provide good customer service, it’s better to find other solutions than to lose customers. And one of these solutions is called support as a service. Support as a service: what is it Briefly, it means outsourcing customer support functions. Let’s imagine that you are managing a middle-sized company and are going to organize customer support. What options do you have? At least two. First, you may build a customer support department inside the company. Second, you may hire an outsourced customer service responsible for clients’ communications and requests. What choice is better? You may pick up any of these options considering available financial, human, physical, and other resources. Let’s compare the main pros and cons of both decisions. An in-house customer support department- Pros: The customer support team is fully involved in all processes. You hire every team member. You may manage everything on your own. The success of your external communications with the customers is in your own hands. Cons: It’s pretty expensive (needed equipment and installation may cost thousands of dollars). You pay customer agents for the whole working day and not for the number of calls. You are not flexible and can’t change the whole customer department in case something doesn’t work. An outsourced customer support team- Pros: You may choose from a variety of different providers unless you find an appropriate one. You may influence all processes that take place inside an outsourced team. You should not think about any technical aspects of customer support. You pay only for the delivered service. You free up a lot of resources inside the company and use them for more critical tasks. Your customer service team may speak different languages. Cons: It’s possible to get poor service because not all providers guarantee good quality. Sometimes you may experience issues, misunderstandings, and mistakes. Your customers may not be satisfied. Related Reads: Making Sure You’re SOX Compliant Support as a service: who uses it During the last five years, support as a service became widespread among different businesses. This model has a lot in common with another approach called SaaS (software as a service) or providing cloud software solutions on demand. Support as a service is popular in: E-commerce: People like shopping online (especially now, during pandemic times). They also want to choose goods on the weekend or late in the evening after work. So, customer support has to be ready to provide customers with the required information at any time. In these circumstances, an outsourced customer support team is the best option for businesses. Tech and finance business: Hiring a customer support agent with the relevant tech or software experience may last for several months. It’s a lot, taking into account that the company loses money during this time. Professional support as a service provider knows how to find required team members fast and effectively. Season businesses: Before Christmas or summer months, some companies experience an increasing number of customers’ requests. As a result, their internal customer support departments cannot handle all questions and answer them quickly. An outsourced customer support team on demand may solve this issue and take over part of requests only for a limited time. Available services- Another essential question is what exact services an outsourced customer support team may provide. In general, all normal functions of customer support. Calls: According to Zendesk, more than 50% of customers prefer to use phones for communication with the brands. That means that voice customer support plays a significant role in building a positive customer experience. Emails: Letters are an excellent alternative to calls. They allow sharing more detailed information with customers. But for better results and effectiveness, you should establish special rules on how soon customer agents have to answer letters, tone of voice to use, etc. Live Chats: If your company works with millennials and young generations, think of using modern communication tools like live chat or messengers. According to Statista, live chat has growing popularity in almost all industries. Support as a service: how to start Here is a checklist of everything you need to do to start collaborating with an outsourced customer support company. Read Also: How Customer Success Can Help Grow Your Business Key Marketing Tips To Gain More Customers For Your Health Care Practice 4 Simple And Cheap Methods To Attract More Customers

4 Reasons Your Home Business Needs A Virtual Receptionist