Tags in E-Commerce: This Is Why They Are Important

Published on: 02 August 2018 Last Updated on: 08 August 2019
E-Commerce Tags

Twenty-some years ago, there were no tags. The Internet was in its infancy, digital transactions and interactions a pipe dream and Big Data was still actually little. Today, though, tags reign as multi-purpose tools to manage your online content and much, much more.

Tags essentially are a means of defining and differentiating data. Used in a marketing/advertising context, they collect information about visitors to, say, an e-commerce website, and how they behave, sending it back to the originating platform for further analysis and action.

More generally, tags are an important way to structure the content for usability and SEO. Think header tags, which separate sections of content on a website and establish visual hierarchies. As marketer Aleh Barysevich writes in Business 2 Community, that’s important for calculating your page rank.

For bloggers, he adds, blog post tags can help organize posts within a content management system and are less important for SEO than for semantic optimization.

But it’s e-commerce where marketers have become creative with tags and their functionality. It’s tags that enable a brand to “follow” consumers with messaging once a site has been visited or an ad clicked on. And as today’s twist on e-commerce of peer-to-peer selling or social marketplaces grows in importance, tags are keeping pace.

Patrick Mackaronis, the founder of Brabble, notes that the “marketplace” function on social platforms like Facebook (and Brabble, too, for that matter) represents an environment for transactions that is transparent, easy and frictionless. As a result, he adds, that’s turned the global online classified market into a big business, now at the $100 billion marks, but poised to shoot past $1 trillion in the not too distant future.

“It’s also driven the need for a new type of tag, one that meets the needs of the individual seller versus the brand’s marketing and advertising teams,” Pat Mackaronis notes.

Macaroni’ Brabble has responded to the need by patenting what they have branded *Star Tags. These tags are in many ways more versatile than standard tag technology, he says. They are designed to facilitate how a seller showcases products being sold in social marketplaces and how they’re purchased, through programmable links embedded into the digital content.

Mackaronis says: “*Star Tags stay native to a post, and can be shared infinitely across the social web as well as with eCommerce platforms.”

*Star Tags perform like tags on e-commerce sites, tracking data behind each transaction – like amounts of money being spent on particular types of products. They give social sellers the same kind of power as big brands to understand their buyers and target them more effectively.

With the input of Logica, the leading tech firm with which Brabble has partnered, the *Star Tags technology will be built out. Mackaronis is expecting the two organizations to use the technology as a basis for future direct partnerships and revenue programs with companies that want to make their online sales and marketing campaigns work harder – and more effectively.

Read Also :

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

View all posts

Leave a Reply

Your email address will not be published. Required fields are marked *

Related

Upgrades Every Modern Call Center Needs

4 Upgrades Every Modern Call Center Needs

During the past decade, more customers have leaned towards online shopping for both goods and services, creating new trends in customer service needs. As last year's stay-at-home mandates dictated, many organizations used remote worker integration into the workforce, including those team members functioning as customer experience agents. With both the customer and the service agent communicating from different locations, technologies have come along to provide easier workflow and accuracy for call center solutions. Here, we will look at 4 upgrades every modern call center needs. 1. Cloud Functionality: For complete integration into the normal workflow, new innovative companies have introduced call center software platforms that include cloud functionality. This is an important aspect of any digital customer service solution, as cloud storage and operations are ideal for both remote functionality and scalability. While all contact center software includes a few of the same key features, providers such as Bright Pattern are powerful cloud contact center solutions, which is distinctly ideal for mobile app use, remote use, and the option for multiple phone lines and services agents to be connected at the same time without any loss of call quality management. 2. Multiple Phone Lines: As a perfect complement to the cloud-based structure of a good call center solution, business users should take full advantage of the ability to handle high-volume with multiple phone lines. The ease of use of the platform allows service agents to perform their duties and be on-call from home, which means a rotating schedule can give your company round-the-clock customer service and quality assurance all day (and night). With a large number of phone lines and digital channels integrated into your account, someone is always available to answer phone calls from customers in need. For the best customer experiences, multiple available agents ensure faster turnaround and troubleshooting. 3. Mobile App Capability: When weighing the pros and cons of a contact center solution, one of the greatest benefits is the potential for mobile app features. This aspect works in a few different ways. As the service agent will be plugged into the call center's interface from a remote location, their own mobile app can notify them of incoming phone calls even while they are away from their post. Likewise, the most powerful contact center software will provide admin capabilities for your organization's call center manager to troubleshoot from their own mobile device. Should there be any discrepancy with the call outcome, the service agent has true "back-up" in the form of a supervisor, who can always hop onto a call for needed assistance. For the best customer experience, an on-hand call center manager can be a necessity and with a mobile app feature, both the home office and the service agent are readily available to troubleshoot any issue. 4. Live Chat Options: Although the majority of customer issues can be solved by a service agent via audible phone calls, there are customers that find the phone inconvenient. This can be the case if the customer is at work or in a public place. For that reason, another important feature that an ideal contact center solution should include is live chat functions. The top call center in the Philippines now provides this option to customers for an easier and more convenient support experience. In a bind, a customer should be able to open their mobile device app or desktop and chat with a service agent until their problem is resolved. If that service agent is working remotely, their own laptop or desktop dashboard interface should include the option for chat or text communications. Most professional contact center platforms allow the user to access customer history and sales purchases while the call is in progress. With this option in place, a remote service agent can be enabled to meet every customer inquiry or demand without having to be at a company's brick-and-mortar location. Read Also: Why Your Business Needs Call Center Tracking Top 4 Creative Team Building Ideas for a Call Center Industry This 2020 5 Major Tips to Increase Employee Engagement in a Call Centre Industry

READ MOREDetails
customers

Not all customers are always right

Why Not All Customers Are Subjects to “Always Right” Position 1909 is the year when one of the most famous phrases of all times ‘The customer is always right’ has appeared. The author, Harry Gordon Selfridge, founder and owner of a department store in London, used this phrase to argue customers into the point that they will be served like kings and employees of the store by the same token promised that they would do all they could to satisfy their customers. Much water has flowed under the bridges since then, and perhaps it is time to throw discredit on this dictum. Today it is clear that such approach can lead to worse customer service. So if you are a business owner, and do not want to support this ‘customer’s right’ position then rejoice! You are not alone and economists tend to agree with you. Here are some reasons to support this point of view :   1. Such approach harms the productivity of the staff The way an employer treats his people is extremely important as thereon hangs their wish to put the best leg forward and bend every effort for company’s success. Many customers when paying for certain service decide that they have a right to abuse workers of the service. And taking their side in the conflict with your employees makes your people vulnerable.  Employees need to feel that they are protected and valued, so no tricky customer can spoil your relationship. Of course, one may say that such approach encourages lousy customer service, however, it turns out that if the employer always takes side of the customer, the repercussions are much worse than in the sound solving of the problem. 2. It over complicates work of the staff Abusive people take this slogan to their advantage demanding additional service that employees should not provide. And due to this slogan workers try to satisfy excessive demands, for the most part neglecting needs of nicer costumers. 3. You can fire a customer, yes There is no excuse to disrespect and rudeness towards employees of your business and no matter how much money such customer can bring to the company. So when the customer keeps complaining about your service but still uses it, feel free to fire him – save time and nerves, yours and your staff. There is no need to worry as long as your business offers high quality services –you will always have customers. 4. You get better results at work Treat your people as you wish them to treat your customers. Satisfy all their needs and protect their rights and dignity. And that will motivate your employees to work harder and care about customers. Otherwise, you will show your staff that they are not important for the company and they have to tolerate disrespectful behavior from clients.  5. If the customer is wrong, then your business is better off without him, honestly There are situations when clients are definitely wrong, for example, when abusing others or infringing on their rights. Providing services to such buyers will result in the rundown of appropriate customers. As for the companies that offer online writing services like 10 page papers.com, the situation is brighter. Students come for help and they know what they are searching for. For example, if they need custom academic papers, then they place an order at the website and discuss it with the writer. All writers of the service are qualified and eager to help, more than that, after completion of each order students leave feedback for their work, so they are motivated to be customer-friendly. If there is any problem, the friendly Support team helps to solve the issue and as the company tends to be customer-oriented, members of Support team work 24/7 to be in touch with customers in need. So any client can communicate with the writer or member of the Support team using convenient means of communication and at any time. The support team is always able to get across even with the most carping customer, yet, they also do not tolerate rudeness or abusiveness. Writers there are masters of their craft, their works are highly evaluated by students worldwide so they know their own value. Managers of the service are always ready to hear an appeal if there is something wrong with the order, still, they always make fair verdicts. Read More : How To Write And Design An Article That Attracts New Customers To Your Business Top 4 Reasons To Outsource White Label PPC For Your Business Using Social Media To Promote Start-Up Businesses How To Get Product Ideas For Your Ecommerce Business Using Digital Signage To Improve Your Business

READ MOREDetails
Businessman

Wise Words from a Good Businessman to Help You Be One

To achieve success in your business, you have to learn from others who have walked the road before. Many people in the business world are established, and their word to other upcoming investors is golden advice. A mentor is a blessing to your business, but only a few people can access mentors, so one of the options you have left is to learn from the words of good business people. Here are popular businessmen whose quotes you can learn from. Those Who Keep Learning Will Keep Rising : This is one of the most popular Charlie Munger quotes that he spoke while issuing his Commencement Speech to USC Law in May 2007. Munger says that he observed over the years and discovered that people who were not the smartest managed to rise in life by simply learning and continually supplementing their known reserves. Such people acquire something new each day. As an aspiring entrepreneur, you should take it upon yourself to learn something new each day as this is the best way to get yourself to achieve your dream. If You are Unreliable and Lazy, Whatever You are Good at Does Not Matter : Again from Charlie Munger, in his address to USC Law, he added that the most crucial thing is to avoid being unreliable and sloth. He argues that these are enemies of any person who aspires to achieve progress and it does not matter how much skill or talent you have. Doing what you have decided to pursue faithfully and with motivation and discipline will get you to achieve your goals faster. That is something every entrepreneur needs to understand. You should aggressively pursue your goals and avoid distractions that might want to slow you down. Find Good People : David Karp, Founder, and CEO of Tumblr argue that as a businessperson, the easiest path to success is networking with the right people. By this, he means that you should first change yourself and the only way you can do this is to hang around people who are on a path you want to get into. Choosing the right circle of friends and partners will get you to acquire the right habits, and you will learn important things about the business. Learn from Complaints : Bill Gates said that the things your customers are complaining about are opportunities that you could exploit to build your business. He notes that this is a perfect source of learning that could help you to shape your business to offer more satisfaction and also expand its features. Customers will always complain about what is lacking in your business, so get this information and utilize it for the benefit of the business.   Launching a business and running it successfully is the dream of many entrepreneurs, but this dream rarely materializes due to distractions and challenges they encounter. Sometimes lack of knowledge is a major setback that could cripple a business. If you are looking to enhance the performance of your business, you should learn from established entrepreneurs to acquire vital ideas. Most quotes from successful entrepreneurs carry a lot of business advice that you could apply in your case. Read Also : Businessman Seyfeddin Rustamov Is Main Beneficial Owner Of Chemical Company ‘Metafrax’ Make Your Business Popular Online

READ MOREDetails