Published on: 21 November 2020
Last Updated on: 30 October 2024
Local businesses large and small, and even international players looking to grow their reach, can benefit from working with a professional social media agency in Malaysia. The Malaysian market has fully accepted social media, with over 71% of internet users owning a social media account. With more and more Malaysians getting online, now is an excellent time to improve your marketing on social media.
Alas, simply posting on your social media page from your brand’s account is not enough to effectively penetrate your target market; many brands have learned this the hard way and wasted valuable time and money. Being successful at social media marketing requires an understanding of how each platform works and how each local market behaves.
Here are a few ways simple a social media agency in Malaysia can benefit your business.
Understanding the Local Market
Consumer behavior always varies within markets, segments, demographics, and beyond. Without base knowledge of the market you are entering or the consumers you are targeting, a marketing strategy will present like a shot in the dark.
For example, your target consumer base may prefer to use Facebook over Instagram, yet without that prior knowledge, you are likely to waste resources trying to promote on the wrong platform. Since Malaysian’s use of social media is not homogenous, let experts from a social media agency in Malaysia direct you to the optimal channels.
Launching the Right Campaign
Designing a social media marketing campaign is very nuanced and requires the right direction and content to support the objective. Agencies provide their clients with the added benefit of access to their team’s professional graphic designers, content writers, strategists, and more. They will help guide you on the right strategy, be it advertising, content creation, etc., and will create localized content intended for maximum reach.
Analyzing and Optimizing Campaign Performance
After launching a marketing campaign on your desired social media platform and with localized content, the next step is to measure its success. It may be a reality that your in-house marketing department does have sufficient experience with the technical know-how of each social media platform to properly analyze results and make strategic improvements.
An agency has those experts on hand to break down the campaign analysis and will work with you to make improvements for the next campaign. They will generate detailed reports that track campaign performance for you to easily understand where your money is going as well. While you may consider an agency a third party, a professional agency will take ownership of your brand and continue to improve your brand’s performance in the market.
Brands looking to expand to or grow in Malaysia will benefit greatly from utilizing social media marketing. Given the country’s diverse cultures and variety of behaviors, partnering with a social media agency in Malaysia will surely pay dividends.
Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.
Social media is vital for businesses striving to enhance brand awareness, connect with their audience, and foster meaningful engagement.
Yet, amid the sea of likes, shares, and comments, many grapple with a key question: Is our social media strategy delivering ROI? This guide demystifies the process, providing actionable insights to optimize online presence.
From defining social media's purpose for a brand to calculating ROI, implementing improvement strategies, and social media reporting, we'll navigate essential steps to unlock your social media's full potential.
The Purpose of Social Media for Brand
Before diving into metrics, clarify your social media goal. ROI varies among brands; some prioritize awareness, while others focus on lead generation or customer service. For example, Apple uses targeted Twitter ads for the latest MacBook, yielding measurable results.
Brands emphasizing customer service see resolving concerns as a key ROI factor. No one-size-fits-all approach exists; define your social media ROI based on specific goals like brand awareness, lead generation, or customer retention.
Setting Actionable Social Goals
Measuring social media ROI becomes futile without clearly defined and measurable goals. While metrics such as social shares and follower counts hold value, they frequently lack the necessary depth for a comprehensive ROI evaluation. Instead, prioritize targeted, action-oriented objectives that align closely with your business goals.
Campaign-specific goals offer a more accurate assessment of ROI. Whether it's driving email sign-ups, generating inquiries through contact forms, facilitating trials, driving purchases, or encouraging downloads, these goals involve measurable actions that contribute to the conversion funnel. You can track individual links by setting campaign-specific goals, and attributing clicks to specific campaigns and calls to action.
For instance, Instagram-based brands frequently update their bio links to coincide with ongoing promotions, utilizing URL trackers to tie clicks to specific campaigns. This level of granularity is crucial for understanding which efforts are driving tangible results.
Bonus tip: Managing various social media goals can be difficult across multiple channels. Try a social media management tool to manage all your social media marketing activities from a centralized dashboard.
Measuring Your Goals with Precision
Once you've established your objectives, the subsequent task involves precise tracking and measurement. Google Analytics proves to be a formidable tool in this regard. By scrutinizing the traffic originating from social media platforms, you can assess the impact of your campaigns.
For instance, the Google Analytics "Acquisition" report furnishes valuable information on traffic acquisition across various channels, permitting you to refine results according to conversion events like adding items to the cart or completing purchases. This meticulous tracking empowers you to attribute conversions and revenue to the success of your organic social initiatives.
Tracking Social Media Expenses
Measuring ROI requires a comprehensive assessment of your social media expenses beyond just ad spend.
Consider the following components:
- Time: Factor in the value of your time or your team's time dedicated to social media efforts.
- Tools: Include costs associated with any paid tools, subscriptions, or software utilized for social media.
- Advertising Expenditure: Calculate the total funds allocated to boosted posts, paid campaigns, and other promotional efforts.
- Creative Content Expenses: Consider the costs associated with content creation, covering design, writing, and other creative components.
- Incidental Expenditures: Incorporate any supplementary costs, such as travel expenses for events or collaborations.
How to Improve Your Social Media ROI
Measuring social media ROI is an ongoing process; continuous improvement is essential for maximizing its impact.
Here are some actionable tips to boost your social media ROI:
1. Set realistic goals for social media success.
2. Optimize your strategy by refining targeting and creative elements.
3. Stay informed on industry trends for a competitive edge.
4. Foster audience engagement through active participation and feedback.
5. Invest in social media advertising to extend reach and drive targeted results.
6. Utilize social media analytics to make data-driven decisions for strategy enhancement.
Significance of Social Media Reporting
A social media report analyzes a brand's content performance on platforms like Instagram, Facebook, YouTube, TikTok, etc. These concise reports, issued monthly, quarterly, or yearly, highlight key metrics such as top-performing posts, learnings, and numerical data like follower growth, engagement, and reach.
Effective reports adhere to SMART criteria (Specific, Measurable, Achievable, Relevant, Time-sensitive) by setting clear goals. They emphasize key insights, victories, challenges, trends, and opportunities, offering a deep understanding of content strategy impact and audience behavior.
Leveraging analytics tools simplifies data extraction, enabling comprehensive tracking and analysis of performance metrics. In 2024, best practices include establishing clear social media goals and focusing on relevant insights for a concise and engaging report.
The process of creating a monthly social media report involves -
choosing metrics aligned with your goals,
providing a high-level overview of progress,
showcasing top-performing posts,
adding analytics data, and
summarizing key learnings and takeaways.
Separating data into sections for organic and paid content on different platforms enhances clarity. The report wraps up by reviewing accomplishments, challenges, and potential opportunities, aiming to guide future strategic decisions.
Conclusion
Crafting a well-executed social media report highlights actionable insights, aligns with defined objectives, and utilizes analytics tools to thoroughly assess a brand's performance on various social media platforms. Through ongoing monitoring and optimization of your social media return on investment (ROI), you validate your spending, improve outcomes, and make informed decisions for the future.
Read Also:
The Ultimate Guide To Choosing The Right SEO Agency
Ways On How to Advertise Coupon Codes in Social Media
Creating a Sales Pipeline: Effective Steps To Do So
Whether you're an experienced business owner or a newbie interested in raising brand awareness, it's time to learn how to use Google Ads to your Advantage.
First Of All, Let's Define What Google Ads Is
Google Ads is an online advertising platform. It allows companies to pay for ads that will appear on Google's Search Engine Results Pages (SERPs). By using the service, businesses ensure their ads will get in front of the desired audience. Now, do you know what a PPC is? It means pay-per-click. Every time a user clicks on your ad, you pay a fee.
The difference between PPC and Search Engine Optimisation (SEO) is in the speed of delivering results. Experience has shown that if you only rely on SEO, it may take months before your content appears in SERPs' prime positions. On the other hand, PPC usually gives more immediate results. Of course, optimization is the key. Well-optimized ads can quickly appear above the organic search results.
Is It Hard To Use Google Ads?
Learning the basics of Google Ads is pretty straightforward. It only requires patience and consistency. Perfection takes time. People spend years creating the right concepts and incorporating them into their marketing strategies. Of course, Google Ads offers advanced features, but don't put pressure on yourself; you'll have the time to use them.
Keywords Are The Foundation Of Google Ads
Keywords are the words people type when searching for a particular product/service, seeking a solution to some problem, or having questions regarding, well, pretty much anything. Therefore, once you start creating a Google Ads campaign, make sure to create a list of keywords relevant to your business.
Two factors determine whether your ad will win the prime position on SERPs :
Bidding —The great thing about Google Ads is that you can limit how much you want to pay when a user clicks on your ad. This way, you'll prevent unnecessary costs. But, there's a catch — competitors. Remember, your competition will bid on the same keywords, and the higher you bid, the more likely your ad will appear instead of your competitor's.
"Ad Rank" — Another vital component is Google's "Ad Rank" metric, based on ad quality and search context.
Advantages Of Using Google Ads
Paid ads on Google are a great way to get to the desired audience. However, that same audience shows animosity towards them. Still, one of the burning questions is, can the audience recognize when an ad is paid? A survey done by Deyan Darketing shows most respondents never recognize paid ads in search, a testament to the years of experience Google has in this domain.
Google Ads is quite a beneficial platform from a business point of view. Here's why:
PPC delivers fast results: and those who use it may expect almost an immediate increase in traffic to their websites.
Google Ads can help you outperform the competition: Revising Google Ads reports give you insights if another business is outranking you on Google. To avoid unpleasant scenarios, you can set up target outranking automated bidding, giving Google Ads permission to lower or raise your bids, putting your ad in front of competitors'.
Remarketing: allows businesses to show ads to users who have already been on your website's key pages. Serving ads to an interested audience increases the CTR (click-through-rate) and drives more traffic to your website.
Google Ads offers valuable data: businesses use to adapt and improve marketing strategies. Information such as high-quality keywords and who clicked on your ad help advertisers make the right decisions regarding campaigns.
Google Ads helps you increase brand awareness: Over two million websites, apps, and videos are on the Google Display Network, bringing more than 90% of internet users worldwide.
It's Time To Establish How To Use Google Ads: Five Key Steps To Success
It may sound daunting, but using Google's advertising platform is not rocket science. Give yourself time to learn, and before you know it, you will reap the fruits of success.
Step 1: Create A Google Ads Account
Creating a Google Ads account is relatively straightforward. Simply go to the Google Ads homepage and follow the steps for registration.
Step 2: Define A Budget Plan
Google Ads allows you to limit the amount of money you'll spend for bids on target keywords. All you should do is make a list of valuable yet affordable keywords and set a daily limit for each one.
Step 3: Establish Your Goals
It's revision time. Why do you want to use Google Ads? Do you want to drive traffic or raise brand awareness? Maybe both? Whatever the reason is, remember, the absence of a goal is a serious obstacle on your road to success.
Step 4: Choose Your Fighter- A Winning Type Of Campaign
To all the beginners out there: the 'Search Network Only' option is the most useful to start a PPC campaign. Also, don't forget to name your campaign. This step will help you track your results and keep everything in order.
Step 5: Determine Your Target Audience
Once you determine your target audience, it will be much easier to create relevant content. The goal is to attract people who have interests similar to your products or services. Once a user types your target keywords, your ad will appear, driving more traffic to your website.
It's time to make ads. Create an ad that's relevant yet persuasive. It should have a unique headline and also be catchy. The final tip: Think about the URL. Remember, the display URL is the one you want users to remember so make sure it’s not overly long or complicated.
Is Google Ads Suitable for My Business?
It's safe to say Google Ads is a platform for almost every type of business. It is created to meet different budgets and goals and provide a variety of marketing solutions. Word of mouth is probably the best way to promote someone's business, but Google Ads is undoubtedly the second-best.
The Power of Local Service Ads?
While traditional Google Ads are a fantastic tool for most businesses, there’s an emerging trend specifically designed for local service providers.
Google Local Service Ads (LSAs). LSAs are a game-changer for businesses that rely on local customers, such as plumbers, electricians, or HVAC technicians.
What sets LSAs apart?
Unlike regular Google Ads, you don’t pay per click. Rather, you only pay when a potential customer contacts you directly through the ad.
This means you’re not wasting money on people simply browsing; you’re getting leads from those ready to make a purchase or book your service. Plus, these ads show up at the very top of search results, even above PPC ads, increasing your visibility.
Why LSAs Matter?
In today’s competitive world, local businesses need every advantage they can get to stand out.
This is where LSAs come in!
LSAs provide trust signals like Google Guaranteed badges, which can help increase credibility. If your business serves a specific geographic area, not utilizing LSAs might mean missing out on potential customers who are actively looking for your services.
How to Get Started with LSAs
Signing up for Local Service Ads is simple. Head to the Local Services platform, enter your business information and choose the services you offer.
From there, set your weekly budget, and you’re ready to go. The best part? You don’t pay for clicks; you only pay qualified leads.
More Resources:
The Basics on Google Local Algorithm
The Beginner's Guide to Small Business SEO
3 Major SEO Predictions for 2020
Social media has been the cornerstone of B2C marketing for a long time. However, when it comes to B2B marketing and sales, it is only fairly recently that social media channels have started to dominate.
And while most B2B marketers now realize the enormous potential of this type of marketing, only true experts have figured out that simple presence on social media is far from enough. To raise awareness of your business, you need to be social on social media, which is, after all, very logical.
In other words, you need to initiate relationships, interact with people in a personal way and absorb your customer’s feedback. But apart from this, you also have to showcase your expertise in a humble way, listen to the voices and trends in your industry and keep an eye on competitors.
Marketing your business on social media can help you generate leads, improve website traffic, increase sales and create a brand identity with your target audience.
That being said, the sooner you realize that investing time and money in social media is necessary, the better results you will get. However, this type of marketing, just like crafting a Sales Enablement Strategy, takes time and skills.
Let this article be the first step on your journey to improving your B2B social media marketing. In it, you will find out the reasons why social media is essential for B2B sales and the tips on how to improve your sales through social media channels.
Why is social media so important?
Have you heard of social validation? Social validation is a basic human necessity and its presence has but skyrocketed thanks to social media.
According to the Content Marketing Institute’s report from 2017, as much as 83% of B2B marketers use social media as their preferred marketing channel. And even though increased brand awareness is one of the main goals of social media campaigns, it is far from being the only impact of this type of marketing.
As the matter of fact, social media is right at the top when it comes to the factors making the biggest impact on purchasing decisions, closely following industry analysts and web search. Therefore, it is obvious that social media is essential for B2B sales.
If you want to increase your B2B sales, you need to use the following social media platforms:
Facebook
Without a shadow of a doubt, Facebook is the number one platform. It is important for creating a community, marketing, and advertising, as well as influencing decision makers.
LinkedIn
As a platform originally intended for business purposes, LinkedIn is as influential as Facebook in some segments.
Twitter
Twitter is the final element of the social media triad, but slightly less important than Facebook and LinkedIn.
You may be wondering why Instagram and Snapchat are not on this list. And indeed, these two platforms, especially Instagram, are great for marketing. However, they are more effective for B2C marketers.
Benefits of social media marketing for B2B sales
To give you a clear picture of how social media can increase B2B sales, we will list some of the main benefits of social media marketing.
- Firstly, it builds brand awareness and visibility.
- It serves as an effective distribution channel for your business’ ideas, content and offers.
- You can create PR opportunities, brand loyalty, SEO, as well as positive web mentions by building brand advocates.
- Social media marketing drives new leads into the funnel when combined with whitepapers, fact sheets, eBooks and other content offers.
- Have you tried to use social media to increase the number of email subscribers? If you want to add more people to your mailing list, this will do wonders for your business.
- Moreover, this type of marketing is great for B2B customer feedback program and understanding the needs of your leads, customers, prospects, and advocates.
- Social media marketing can greatly improve your SEO results through third-party links, mentions, and interest in your content.
- You can build trust with your buyers by educating them and helping them understand the major factors that influence their purchasing decisions.
- Social media is perfect for B2B loyalty rewards programs and customer care.
Challenges of B2B social media marketing
There are always two sides of a coin. In spite of the numerous benefits of B2B social marketing, there are also certain challenges that B2B marketers face on a daily basis when it comes to social media.
When in Rome…
If consumers use social media for connection and entertainment, your message needs to address these requirements.
In other words, you shouldn’t slip into business jargon on Facebook or post silly memes on LinkedIn. Apart from that, you should try to establish a deeper connection with your customers by finding out what they read, what they comment on and who they follow.
This will help you better understand your prospects and existing customers, and tell them what they want to hear and how they want to hear it.
Being present 24/7
When your audience needs guidance or asks a question, you should be there for them. It is all about responding when they reach out for help.
The challenge here is to anticipate such moments and be ready to shine. Create a list of tips, reviews, product demonstrations, and video tutorials, and promote them through paid search and social advertising.
For this and similar reasons, you should constantly use social media for real-time marketing, an increasingly popular method which allows you to engage with your customers instantly.
Cherishing your influencers
Finding your perfect influencer and starting a conversation with them is one of the keys to a successful social media campaign.
To choose the right influencer for your brand, you need to study their audience, understand why they engage, what is their reach, style, and many additional aspects.
Getting serious about selling on social media
Once you have put in a lot of effort toward entertainment and connection, you need to sell. After all, that is the main goal of each business.
To grow your website traffic and nurture leads, you need to match your marketing efforts and sales goals. When you engage with the knowledgeable, empowered and well-connected customers, you practically close the gap between the social world and the business world.
The elusive ROI
Oh, the infamous ROI… This is definitely among the top challenges for all marketers, not only in the B2B field.
To get a satisfactory return on investment, you always need to give your customers new and fresh content on social media, as well as attend to their needs and join conversations with influencers. Then, when everybody starts listening to what you have to say, seize the moment and make the final move.
It is all about timing. With the right timing, you can sell everything, even ice to Eskimos.
The future of B2B sales
Everybody is wondering what the future of B2B sales will look like. So far, we can identify three main trends.
The buying process will become easier
In essence, a more open approach to purchasing is obviously emerging, as well as a multi-channel unified experience closely resembling the B2C experience.
Moreover, along with those two, the need for highly personalized interactions will result in increasing buyer trust and lead to more data becoming available.
The focus will shift to long-term customer value
Businesses will have to focus on customer needs and customize their selling approaches, Also, adding value to products and services will be an indispensable part of every sales process.
In addition, selling will become more intelligent. In other words, sales teams will need to educate customers about their needs and engage with stakeholders and decision makers to discover and highlight those needs.
Data and analytics will play a major role in creating customer value
The days of guessing in sales have long gone. To create value for customers and interact with them effectively, social media marketers will have to use data and analytics through:
- science and sales
- AI and the virtual experience
- sales and the social business
In many of these strategies, social media will play an important role. From the multi-channel approach and market intelligence to education and connection, B2B sales will be impossible without social media platforms.
Finally, from a technical point of view, it is evident that outsourcing social media is becoming increasingly popular. This is a strategy that can be very effective, especially for small businesses. However, if you decide to do this, we advise you to be careful and avoid the most common social media outsourcing mistakes.
How to Sell More on Social Media
Now that you have learned why social media is so important for the B2B sales process, you probably want to know how to use social media to increase sales.
Here are the five useful tips on how to sell more and better on social media.
Choose the right social network(s)
Not all the platforms will work for all businesses. When choosing the best social media channels for your business, you need to consider several factors:
- your niche
- your audience
- your goals
For example, according to a study by Google and Millward Brown Digital published in 2015, the number of decision makers aged between 18 and 34 years increased by 19% in only two years (from 27% in 2012 to 46% in 2014).
This is why you need to find out the favorite platform of your customers and tailor your message to them, the network and your brand.
Remember – no business jargon on Facebook or crazy memes on LinkedIn.
Be active on LinkedIn
Whatever other networks you choose, keep in mind that LinkedIn is a must. When it comes to B2B marketing, this platform is essential and you can’t risk not using it.
To shine on LinkedIn, you will have to be very active. This means that you should:
- use LinkedIn’s Saved Search feature in order to create a search based on your ideal customer profile and be notified each time such a person signs up
- join and participate in LinkedIn groups to build your network and referrals
- connect with potential customers to start conversations
Contribute to existing conversations
This goes for all the social media networks you are active on. When you contribute to conversations about your brand and interesting topics in your industry, customers see this as adding value.
The best way to do this is Twitter and its search function, but you can use other networks too.
Share relevant content
More and more B2B buyers search for information on services and products on social media. Your answer to this should be simple ‒ sharing relevant content.
This is another way to add value, and you can do it by providing white papers, product sheets, case studies, webinars, comparison worksheets and so on.
In addition, you can share useful blog posts, infographics, tutorials and other types of content. In a nutshell, you can share anything that you think could help your customers.
Use the right tools
Finally, using social media for marketing purposes without different kinds of tools is practically impossible. There are so many aspects software tools can improve and so many ways they can help you rock your campaigns that not using them is a real waste of time.
Using effective social media marketing tools will help you find more relevant content, schedule your posts, measure and analyze the effectiveness of your campaigns, as well as use that data to improve your future campaigns.
Wrapping up :
Social media networks are becoming an essential part of every B2B sales process. However, in order to sell more on social media, you need to understand all the benefits and challenges of this process.
This is definitely not a one-time activity. Rather, think of it as of a long journey that includes a lot of small steps. It’s a long way to the top if you want to rock your B2B social media campaigns.
But if you take all the steps that we listed, you will find that the results will follow. This is one of those journeys that you have to enjoy if you want to reach your destination.
Read Also :
Social Media Marketing: Six Trends To Keep Your Eyes On
Social Media Marketing Role In Technology
