7 Ways Technology Can Help in Customer Management and Sales

Published on: 08 March 2019 Last Updated on: 04 September 2024

We are living in an increasingly connected world. Thanks to the internet, we are able to access more information than ever before. This new connected world that we are living in has coincided with a true explosion in technological innovation. In order to succeed with your business, you need to fully embrace the way that this new world works. With that being said, there are many ways that you can approach working with your potential customers in order to maximize sales and benefits. Today, we are going to outline a handful of different approaches that you can take in order to handle both your sales experience and how you manage your customers.

Improve Sales & Customer Management With Technology:

If you are operating a business and you don’t rely on technology in order to find new leads or handle customers, you are likely falling behind the rest of the pack. We are no longer living in a ‘technology optional’ world, so you are going to have to shift your approach in order to continue finding success. Fortunately, technology like ringless voicemail is as accessible as ever and even easier to integrate into the way that we approach our work. From customer management to cultivating sales, here are seven ways that technology can help you out today.

1. Compile Big Data:

If you are a Property Agent CRM Arosoft software can help you to put all of your most important data into a single place. If you were a real estate agent back before the internet was big, you likely had to deal with several filing cabinets in order to track your data. Nowadays, CRM software can allow you to put literally countless listings and leads into one single place. Best of all? This information will be easily sortable so that you can access it whenever you need. Technology has given us all the information we will ever need and it can be yours, right at your fingertips.

2. Team Cooperation:

Let’s stay on track with our discussion of CRM software because you are going to need to familiarize yourself with the concept eventually. CRM solutions utilize the ‘Cloud’ which means that anyone on your team can access the information. If you are working on a big client, you can share and view the same information as your team members with the click of a button. Thanks to Cloud Computing, everything that you need to share can be shared wirelessly in a single second. When teams can collaborate without the hurdles of transferring data or papers, their ability to get work done will dramatically increase. On the sales side, software from Allego makes it easy to have winning conversations with prospects and clients using their conversational intelligence feature which analyzes communications.

3. Incredible Social Outreach:

There are two kinds of businesses those that embrace social media and those that fall behind. If you want to increase your sales while improving the way that you interface with customers, you have to get on social media. Now, thanks to mobile technology, it is easier than ever to build your brand via websites like Instagram, Facebook, and YouTube. In fact, if you aren’t actively trying to expand your brand onto social media, you are very likely wasting a massive avenue of potential income. Social media isn’t just for sharing pictures of the family dog, it is here to stay.

4. Improved Client Retention:

Technology has made it easier than ever to earn loyal customers and keep them by your side. Thanks to CRM technology, you’ll be able to collaborate with your entire team in real-time to give your clients the attention that they deserve. With your cloud-based CRM software, you’ll be able to keep track of important client information while making important notes when they are required. When you can deliver to your clients the exact kind of attention that they need, when they need it, you’ll be able to keep them around.

5. Curated Customer Management:

If you are working with a customer in order to sell their home, it helps to have all of their requirements accessible with the click of a button, right? CRM software allows you to sort your clients into their own specific cards. These cards can be made up of annotated details that explain everything that your customer wants out of their house sale. You’ll be able to keep track of their demands, your interactions, and the history of your work together. This analytical tool is convenient for both you and your customer. When you are both able to stay on the same page, work seems to fly by!

6. Access Via Mobile Technology:

We are at a point in time when mobile technology has become a platform unto itself. Thanks to the prevalence of mobile phones, tablets, and laptops it is now easier than ever to stay connected with your customers. Whether you want to get a meeting in while on the road or you want to manage a client from the runway, your mobile devices can help you to make that happen. It’s easier than ever to stay plugged into your work no matter where you are.

7. Happier & More Effective Staff:

Finally, technology is making it easier to keep your staff content. Everyone knows that the best way to give your customers the care that they deserve is to put happy employees in a position to succeed. Thanks to CRM software, your employees will be able to stay engaged and up-to-date on all the information that they need in order to succeed in their position. As a result, your staff will be much happier at the end of the day. The ease-of-access that CRM software provides means that team members never have to be frustrated or upset due to being incapable of finding the right information for their job.

Technology has been a game changer for businesses looking to manage clients and improve their sales. If you decide to take the next step by adopting CRM software, your business will immediately begin to see the benefits. CRM software partnered up with a positive mindset can lead to great success!

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How to Get More Traffic to Your Amazon Listings

Building a successful business on Amazon requires a decent amount of virtual footfall to your online store. This means generating traffic is one of the biggest priorities for Amazon sellers. But the thought of all the different tactics you can use and implementing them in the right way can feel incredibly overwhelming. We’ve compiled a guide to getting more traffic to your Amazon listings to help you out. First Things First… Know Where You Stand Before you go ahead and implement the different traffic generation tactics out there, it’s important to know where you stand amongst your competitors and in the overall landscape of your industry. There are three things you should do first to set you up for the best success. Do these, and you’ll have a better understanding of what you need to do to stand out to potential buyers and a keen knowledge of the keywords they use to search for products like yours. a) Competitor Analysis: Looking into what your biggest competitors are doing helps you understand where your brand fits in. You can also glean some inspiration for traffic generation techniques that have been working for them. Start by looking into the keywords they’re using on products similar to yours and the words they’re using to describe their products. Your competitors likely have products that show up top on Amazon search results, so following their lead will ensure your products get the same recognition. Start by typing your product into the search bar and exploring the first few results that show up. What keywords do they use? How are they describing the products? Do you notice anything different or better about their listings compared to yours? b) Category Analysis: Category analysis works as a follow on from competitor analysis. It lets you uncover the keywords that are used to describe products like yours. Not only will this give you some ideas for your own listings, but it will help you figure out what makes the popular listings in your industry so successful. If you sell red dresses, for example, type “red dresses” into the Amazon search bar and take a look through the top results. Compare the differences between these listings and yours and identify any particular wording or phrases that crop up often. c) Keyword Analysis: After running competitor and category analysis, you’ll have a deeper understanding of the words your customers are using to search for products like yours. Use a keyword tool to find other relevant words and phrases to use and sprinkle them throughout your product listings, like in your product titles, descriptions, and image captions. You can also use Amazon’s search bar suggestion to find commonly searched for phrases relating to your products. Easy Ways to Increase the Traffic to Your Amazon Listings After analyzing your competitors, product categories, and keywords, it’s time to focus on actually getting traffic to your site. Here are the most effective tactics our clients at Urtasker have used to increase their traffic. 1. Amazon SEO SEO isn’t just a Google thing. After all, Amazon is also a huge search engine. Thus, optimizing your listings will help them show up higher in the results. Amazon rankings consider several factors. These include keywords, how well you products sell, the number of reviews you have, and the quality of the content you have on your listings. To optimize your listings, start by: Incorporating keywords into your product titles and descriptions Showcasing high-quality images on your listings Writing clear and concise product descriptions 2. Create High-Quality Content Content marketing is one of the most effective ways to generate traffic to Amazon. Like writing blog posts, creating downloadable, and recording videos and other kinds of content to share with your audience. Start by creating content that ties into your products. For example, if you sell teapots, why not create a blog post about different tea recipes for “mocktails”? Post this content on your website or blog to attract people from different channels. You’ll attract visitors from Google and social media who might be looking for tea mocktails to make, and your posts will then direct them to your store. 3. Leverage Reviews Reviews are one of the number one ranking factors on Amazon. The more positive reviews your products have, the more likely they are to rank high in search results. Reviews are great for two reasons: They help you understand what potential buyers actually want from you - simply scour your reviews for words and phrases they use that you can incorporate into your listings They will push your products up higher than competitors with less reviews Encourage past buyers to leave reviews by sending out a follow-up email, asking them on social media, or using built-in Amazon features like the Review Request tool. 4. Make Use of Amazon’s Enhanced Brand Content and A+ Pages Amazon helps its sellers out by providing a few powerful content features. Enhanced Branded Content lets stores show off their products by adding special content features to their listings. Rather than the usual listing layout, you can brand your product pages and include high-quality images to create a story around your products. This is what a standard product listing looks like: And this is what a product listing using Amazon’s Enhanced Brand Content Looks like: As well as Enhanced Branded Content, Amazon also offers A+ pages which similarly offer sellers the chance to create a story around their products using images, infographics, and other visuals. Here’s an example of an A+ Page in action: 5. Run Amazon PPC Ads Amazon has a range of different ads you can run onsite to ensure your products show up in the right searches (and, therefore, generate more traffic). Sponsored Product Ads show your products above the search results so they’re the first thing shoppers see when they make a search. There are also Headline Ads that allow you to create an eye-catching banner that goes at the top of search pages. Here is an example of a Sponsored Product ad in the search results: To ensure your ads perform at their best, use the right keywords from your analysis, laser-focus the audience you want to target, and set a healthy budget. Be sure to measure and tweak your ads so your results continue to improve. 6. Run Lightning Deals and Promote Your Products on Deal Sites Lightning Deals are a feature that allows sellers to promote a limited number of discounts on a product of their choice during a certain timeframe. This attracts customers who might otherwise not have seen your products. Running promotions like this makes it easier to drive traffic to your products, especially if you want to create a sense of urgency in your listings. As well as Lightning Deals, there are a host of Amazon deal sites that users can sign up for to get products at a discounted rate in exchange for a review. This will expose your product to a wider audience of potential buyers who might have missed it otherwise, and it will provide you with the reviews you need to start bumping your products up the search results. 7. Create Social Media Ad Campaigns Amazon has plenty of onsite ad options to keep you busy, but you can also run ads outside of the platform to drive people to your product listings who aren’t already on the site. Create campaigns with highly targeted audiences on Facebook, Instagram, and Google, making sure you implement the most popular keywords related to your products. 8. Social Media Marketing Without Ads If you’re not ready to splash out on social media ads or want to add another spoke to your social media marketing wheel, you can run organic social media campaigns. Promoting your products on platforms like Instagram, Facebook, Twitter, and LinkedIn helps you reach new audiences and increases visibility on your products. It helps to create a social media posting schedule to ensure you stay consistent with your posts. We recommend choosing just one or two platforms to focus on to start with, so you don’t get overwhelmed and spread yourself too thin. From there, you’ll be able to see which platforms resonate best with your buyers and where your products seem the best success. 9. Carry Out Email Marketing If you want to generate traffic and build deeper connections with your customers so they keep coming back, email marketing is the most effective solution. With access to buyers’ inboxes, you can share exclusive discounts, launch news, and updates from your brand to keep your products fresh in their minds. What’s more, you can regularly send links to products you think they’d enjoy, boosting your traffic and product visibility. 10. Upsell On Your Best-Sellers Your product listings are the perfect place to promote your other products. It’s likely that a couple of your products are more popular than the others, and you can use their popularity to guide shoppers to your lesser-known products. This increases traffic across all your products and gives you a chance to upsell, which means higher AOV and higher LTV. 11. Affiliate Marketing Affiliates promote your product in exchange for a percentage of every sale they make through their personal link. This benefits both you and your affiliates, which makes it an excellent way to generate traffic. Identify key players in your industry who have an audience suited to your products and partner up with them. Provide them with a unique link they can share with their followers and attribute every sale they make to them. This will help you reach audiences you otherwise wouldn’t have been able to reach and increase your visibility across multiple different segments. Ask your top affiliates publishers to analyze their Amazon Associates affiliate commission data. And then optimize their website’s content based on their review. They can do this by integrating their Amazon Associates data with We Can Track into Google Analytics and Google Ads. 12. Influencer Marketing Influencer marketing involves teaming up with top social accounts in your industry and encouraging them to share your products with their pre-built audiences in exchange for payment or another incentive. Identify who the top accounts are in your niche or accounts that have an audience you’d like to connect with and reach out to them with a proposal. Work on building influencer relationships, as these people already have audiences that trust everything they say. As a result, trust is automatically transferred to any product recommendations they make. Influencers tend to have large followings too, which means you can put your products in front of more people and generate more traffic. Traffic is Everything! To get more sales, you need more traffic. You can’t put the horse before the cart. However, with these easy tips, you can start implementing traffic generation techniques today to increase the visibility of your products and, ultimately, get more sales. Read Also: Beginners Guide: How You Can Grow Your Biz With Amazon Choosing a Quality Prep Center For Your FBA Business Methods of Optimizing Local SEO That Is Essential For Small Business Online Marketing: Selling Your Product And Services Utilizing the Dropshipping Model for Your Ecommerce Business

Content Marketing Mistakes You Shouldn’t Be Making

By now, most people know the value of a content marketing campaign to your business. Given the reach and convenience of the internet, most brands are bound to hop onto the content marketing bandwagon. The only problem here is that not everyone who hops onto trends completely understands them. Before you fully commit to a content marketing campaign, it’s important to know what you’re getting yourself into so you can avoid making catastrophic errors. In this article, we have outlined some horrible content marketing mistakes many marketers are making these days. Read this article if you don’t want to make these mistakes. Why Should I Consider Investing In Content Marketing? ROI: The first reason that content marketing is beneficial is that it significantly contributes to your return on investment (ROI). ROI can come in different forms, such as a customer subscription, better brand visibility, improved brand reputation, increased inbound traffic, and customer loyalty. Establishing Brand Authority: Content marketing also helps establish your brand as an authority, so long as your content is of good quality. You can even become your niche’s primary source of information. When this happens, customers are more likely to remember your brand whenever they need a product or service that you offer. Interact with Target Audience: Finally, content marketing is a potent means to interact with your target audience (and your target demographic). Sharing content helps you build trust with your audience, and it also acts as a means to extend your reach even further whenever your audience shares your content. Lead Generation: Furthermore, frequent followers and readers eventually become actual customers. Content marketing is a useful method to bolster your business’ performance, but only if you utilize it properly. It’s not a silver bullet that’s going to solve all your marketing problems. Generally, your best course of action is to hire a content marketing agency to launch and implement your campaign properly, but for those who want to try their hand at doing their own content marketing, there are some mistakes that you need to avoid. Poor Audience Understanding At the core level, it boils down to how well you know your audience. Your marketing message will work through the content you publish when you know who you are speaking to. The digital mediums, the analytics, and the other technical aspects come way later. Publishing content without knowing your audience is simply shooting arrows in the dark. It negatively impacts the different marketing and sales metrics you are trying to achieve. Here’s how your digital presence might suffer if you make the mistake of not understanding your audience – Low Engagement When your content isn’t aligning with your audience, your website will suffer from low engagement. Low Traffic: Your website can also suffer from low traffic. Poor Brand Reputation: when your business content is everywhere, your audience doesn’t recognize what you are posting. You also don’t get to build your brand image which can sustain your business for the long term. Poor SERP Ranking: readers will not stick around to read content that isn’t engaging, giving your website a poor search engine presence. Publishing Content Without A Goal In Mind: If you aren’t doing anything for free then you shouldn't also do anything without a purpose in mind. Whenever we publish content, it’s important to always have a goal in mind. You have to determine whether the goal of your content is to sell, generate leads, inform, or engage with your audience. These goals or purposes shape your content strategy, which dominates the core function of your content journey. What’s the content journey, you ask? It’s your process to create, publish, distribute, promote, and measure your content. Then there are your content channels and promotion tactics based on the type of channel and the type of content you are putting out. Yes, we are talking about everything starting from Social Media and YouTube to Blogs. If you are posting it on Instagram, you’ll use Instagram analytics. But, for blogs, you’ll need to use tools like Google Analytics. Your goal will determine things about your content, such as your call to action and tone (whether conversational, informative, or imperative). For example, if your content is meant to sell a product, it needs to sound friendly yet informative. A post that’s meant to engage with your audience is best written in a sincere, genuine tone. Failing To Utilize Paid Content Amplification: The internet is currently oversaturated and highly competitive. Content brands are constantly vying to get their message on the feeds of prospective customers. The brand that gets relegated to the background will surely lose customers, even if its product is superior to that of its competitor. Paid amplification helps your content reach your intended audience, and it almost always produces quality leads. Consider the fact that even industry giants make use of paid content amplification. This means that you should do so as well if you want to stay relevant in your chosen industry. Forgoing The Use Of Social Media Stories: Social media stories are mobile-viewed vertical videos and images that appear outside a user’s regular feed and last only 24 hours. Storytelling will be the key to distributing your content successfully. Stories are perfect for building emotional connections with your audience because they are more casual and are mostly used as a medium for real-time engagement. Stories also have a natural progression. This means that users can arrange their content to be more cohesive to viewers. Stories also allow users to enable their viewers to react to the story while also helping users determine the type of content that viewers want. Limiting Your Content Form: In today’s market, text and image content alone will not differentiate you from your competitors, especially when you consider that users are gradually shifting away from written content because of the increasing popularity of video content, podcasts, and infographics. This is especially true considering how these types of content are also searchable on major search engines. It’s important to invest in other content channels to maximize your reach. This also allows your users to choose how they consume your content. The best part about this is that you don’t necessarily have to generate new content to fill these channels. In fact, you can repurpose written content and simply change the channel they’re published on. An old blog post can serve as your framework for your video and audio content. Your users will appreciate the variety of your content, and this variation will also help improve your website’s SEO ranking. Ignoring Data Analysis: Successful content marketing is not just based on artistic taste and content popularity. It is also heavily influenced by data. Running an analysis of your campaign’s performance grants brands the insight needed to make informed decisions regarding content. The numbers will help you determine which approach is better for a particular demographic. This also allows users to correct a wrong approach. For example, if you’ve discovered that most of your users are active at a certain time, then use that data to determine the best time to publish your content. Simply ignoring the data will not only rob you of the traffic you would have gotten otherwise, but it will also convey that you’re indifferent to your audience, which will eventually spell the failure of your campaign. Conclusion Content marketing is a boon to business owners because it grants them the ability to grow their businesses quickly. It requires a lot of work and experience to get it right the first time, but since you’re posting your content on the internet, it essentially means that as long as your website is up, your content will continue to do its job. Whether your content becomes effective or not depends on whether you do things correctly. Read Also: 4 points to consider when creating a Great Content Marketing Strategy Crucial Role of Content Marketing in Local Business Required Content Marketing for Your E-Commerce Know Why Content Marketing Is Important For SEO

Key Components for Your Marketing Stack

It's clear to see that marketing is one of the most important aspects of any business. You can have the best products and services on the planet, but if you don't market them effectively and get people interested and aware of what you have to offer, your business won't be able to grow, develop, and fulfill its true potential. This is where marketing comes in, and in today's technological world, marketing is more evolved and in-depth than ever before. The average company has many components making up its 'marketing stack' - a term used to refer to the group of technological tools and innovations used by companies in their marketing campaigns and activities. Stacks can vary from one business to the next, and the exact tools you use will depend on your company's own needs and aims, but, in general, there are certain components that are absolutely key in order to create, distribute, and evaluate your marketing strategies. This guide will look at some of those essential items. Email Marketing: In the past, marketing efforts were mostly conducted via print ads or on TV for the bigger brands, but in today's world, the digital space is where you'll bring in a lot of your leads and customers, with email marketing being one of the most effective forms of them all. They're affordable, accessible, and highly effective for boosting sales and building brand awareness, and there are various email marketing tools you can choose to strengthen this aspect of your stack. Many email marketing tools are focused on automation and integration. They're able to automatically send out personal, timely messages to your customers and potential leads, saving you a lot of time in the process, as well as integrating with other leading apps and services, allowing you to sync data seamlessly across platforms and track the effectiveness of your campaigns. In short, they can help you build, send, and monitor your email marketing efforts much more easily. Social Media Marketing: Along with email marketing, social media marketing is one of the most effective and efficient methods available to modern-day brands. There are countless users on platforms like Instagram, Facebook, and Twitter, and you can grow your brand on a global scale by conducting the very best social media marketing campaigns. Again, various tools can assist with this, designed to save you time and make your campaigns stronger. There are certain tools that can help you distribute marketing content easily across social media platforms, for example, as well as other services that can assist you with managing and launching campaigns in the first place. Some platforms offer seamless integration with the major platforms like Twitter and Facebook, letting you create and manage content and then track how well your posts and pages perform. Customer Relationship Management: Customer relationship management, often shortened to CRM, is another major aspect of marketing in today's world. It's all about controlling and managing the way you interact with customers throughout their journey, and CRM software is able to handle most of this management behind the scenes, reducing the risks of human error or bias and giving you the information and tools you need to engage with customers in the most efficient ways. CRM tools for marketing can help with everything from lead generation and management to marketing automation, analysis of sales data, keeping track of contact and company profiles, email tracking, event tracking, sales management, and so much more. This kind of software can seem a little complex at first, but once you get to grips with it, the advantages are almost limitless. Analytics and Evaluation: A big part of marketing that can sometimes be overlooked is the process of analyzing and evaluating the success, or lack thereof, of your campaigns and looking for ways to make improvements. Businesses that want to grow and evolve should never simply settle with the status quo; you always need to be looking for ways to take your marketing game further, and analytics tools can help with this. Analytics tools often appear as features of some of the other tools mentioned above on the list; for example, an email marketing platform might come with an analytics section to show you the engagement levels of your campaigns. However, dedicated analytics tools go a lot further than this and offer much more widespread application, letting you track conversions, leads, customer experiences, and more across your site, social media accounts, and other campaigns. Are We Forgetting Something? While this article covers some essential tools for a marketing stack—email, social media, CRM, and analytics—there is one crucial area that we of often overlook - Personalization! As more consumers are craving a tailored experience, businesses that fail to integrate personalized marketing into their strategy are risking a failure to launch. Why Personalization Matters Customers today expect brands to speak directly to them. Gone are the days of blanket emails and generic social media posts. Personalized marketing allows you to target individual customer preferences, making your campaigns more impactful and driving higher engagement rates. But here's the catch! Not many businesses have mastered this yet. They often focus on the tools themselves but fail to fully leverage the data these tools provide for creating personalized experiences. How to Implement Personalization Start small by segmenting your audience in your email marketing tools, then create content that resonates with their specific needs. This is an attempt to make your audience feel special upon choosing your brand! You can also use CRM to track customer behaviors and personalize touchpoints at various stages of their journey. Add personalization to your social media efforts by customizing ads based on user preferences and past interactions. Lastly, analytics tools can give you the data needed to tweak your personalized marketing efforts further. These are just some of the major components that should be included in your marketing stack to improve the effectiveness and potential of your campaigns. Explore your options today and build a stack you can rely on. Read Also: How to Integrate Email Marketing With SEO Best 5 Instagram Marketing Tools You Should Be Using Exploring The Different Types Of Digital Marketing Strategies Crucial Role of Content Marketing in Local Business Online Marketing : Selling Your Product And Services

7 Ways Technology Can Help in Customer Management and Sales

Improve Sales & Customer Management With Technology:

1. Compile Big Data:

2. Team Cooperation:

3. Incredible Social Outreach:

4. Improved Client Retention:

5. Curated Customer Management:

6. Access Via Mobile Technology:

7. Happier & More Effective Staff:

5 Types of Digital Marketing

Set Your Lead Generation on Fire! 5 Tips for Marketing Your Heating Repair Company

Content Rally

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

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How to Get More Traffic to Your Amazon Listings

Content Marketing Mistakes You Shouldn’t Be Making

Key Components for Your Marketing Stack

7 Ways Technology Can Help in Customer Management and Sales

Improve Sales & Customer Management With Technology:

1. Compile Big Data:

2. Team Cooperation:

3. Incredible Social Outreach:

4. Improved Client Retention:

5. Curated Customer Management:

6. Access Via Mobile Technology:

7. Happier & More Effective Staff:

Share this Article

5 Types of Digital Marketing

Set Your Lead Generation on Fire! 5 Tips for Marketing Your Heating Repair Company

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

Leave a Reply

Popular

Follow Us

Recent

Related