Not all customers are always right

21 September 2017

Why Not All Customers Are Subjects to “Always Right” Position

1909 is the year when one of the most famous phrases of all times ‘The customer is always right’ has appeared. The author, Harry Gordon Selfridge, founder and owner of a department store in London, used this phrase to argue customers into the point that they will be served like kings and employees of the store by the same token promised that they would do all they could to satisfy their customers.

Much water has flowed under the bridges since then, and perhaps it is time to throw discredit on this dictum. Today it is clear that such approach can lead to worse customer service. So if you are a business owner, and do not want to support this ‘customer’s right’ position then rejoice! You are not alone and economists tend to agree with you.

Here are some reasons to support this point of view :

1. Such approach harms the productivity of the staff

The way an employer treats his people is extremely important as thereon hangs their wish to put the best leg forward and bend every effort for company’s success. Many customers when paying for certain service decide that they have a right to abuse workers of the service. And taking their side in the conflict with your employees makes your people vulnerable. Employees need to feel that they are protected and valued, so no tricky customer can spoil your relationship. Of course, one may say that such approach encourages lousy customer service, however, it turns out that if the employer always takes side of the customer, the repercussions are much worse than in the sound solving of the problem.

2. It over complicates work of the staff

Abusive people take this slogan to their advantage demanding additional service that employees should not provide. And due to this slogan workers try to satisfy excessive demands, for the most part neglecting needs of nicer costumers.

3. You can fire a customer, yes

There is no excuse to disrespect and rudeness towards employees of your business and no matter how much money such customer can bring to the company. So when the customer keeps complaining about your service but still uses it, feel free to fire him – save time and nerves, yours and your staff. There is no need to worry as long as your business offers high quality services –you will always have customers.

4. You get better results at work

Treat your people as you wish them to treat your customers. Satisfy all their needs and protect their rights and dignity. And that will motivate your employees to work harder and care about customers. Otherwise, you will show your staff that they are not important for the company and they have to tolerate disrespectful behavior from clients.

5. If the customer is wrong, then your business is better off without him, honestly

There are situations when clients are definitely wrong, for example, when abusing others or infringing on their rights. Providing services to such buyers will result in the rundown of appropriate customers.

As for the companies that offer online writing services like 10 page papers.com, the situation is brighter. Students come for help and they know what they are searching for. For example, if they need custom academic papers, then they place an order at the website and discuss it with the writer. All writers of the service are qualified and eager to help, more than that, after completion of each order students leave feedback for their work, so they are motivated to be customer-friendly.

If there is any problem, the friendly Support team helps to solve the issue and as the company tends to be customer-oriented, members of Support team work 24/7 to be in touch with customers in need. So any client can communicate with the writer or member of the Support team using convenient means of communication and at any time. The support team is always able to get across even with the most carping customer, yet, they also do not tolerate rudeness or abusiveness. Writers there are masters of their craft, their works are highly evaluated by students worldwide so they know their own value. Managers of the service are always ready to hear an appeal if there is something wrong with the order, still, they always make fair verdicts.

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Ariana Smith

I enjoy writing and I write quality guest posts on topics of my interest and passion. I have been doing this since my college days. My special interests are in health, fitness, food and following the latest trends in these areas. I am an editor at Content Rally.

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Leaf By Leaf: Free Samples As A Catalyst For A Sustainable And Ethical Kratom Industry

Originating in Southeast Asia, kratom has increasingly been attracting attention around the globe. As the kratom trade expands, its environmental impact grows as well. With this in consideration, sustainability has become a necessary feature that industry participants must focus on. The importance of responsible sourcing and reducing environmental repercussions are significant discussions in the trade, as consumers are becoming more aware of the environment and require more openness and ethical conduct from the companies they patronize. Free kratom samples as a business strategy provide a unique method to address these challenges. They are a connection between consumer interests and the trade's necessity for a more sustainable and ethical business model. By allowing customers to try products without immediate purchase, businesses are showcasing their trust in their product's quality. This article will argue that free kratom samples can initiate a beneficial cycle of heightened satisfaction and ultimately a change toward a more ethically and environmentally conscious kratom trade. We will examine how this straightforward yet tactical approach can foster a constructive change in the entire supply chain, from growth to consumer. Benefits of Free Kratom Samples Offering free kratom samples presents an undeniable advantage for consumers who are afforded the opportunity to explore a range of kratom strains and blends without having to open their wallets. This generous approach empowers individuals to discover the variant that best aligns with their personal goals, fostering a process of informed decision-making. The hands-on experience gained through these samples can lead to a deeper understanding and appreciation of each strain, encouraging a more confident and precise purchase in the future. The gesture of sharing free samples not only enhances customer satisfaction by ensuring they find their optimal product match, but it also engenders a sense of goodwill, which tends to translate into long-term client loyalty and repeat business for suppliers. Consequently, the practice serves as a cornerstone in nurturing a trustworthy relationship between consumers and kratom vendors and plays a key role in the customer's progression from novice to advocate within the kratom community. Fostering Transparency and Trust Companies that distribute free kratom samples demonstrate that they are confident about their product's quality, contributing to openness that's vital in establishing consumer confidence. When businesses are transparent about the origins and production process of their kratom, they promote a more educated customer base. People tend to favor brands that aren't solely focused on profits but also show real concern for ethical sourcing and the environmental impact of their activities. Providing free kratom samples is an action that extends beyond advertising— it signifies a dedication to excellence and ethical conduct, comforting customers that they are investing in a product that matches their principles. As a result, such openness not only earns the trust of potential customers but also strengthens the brand's reputation as an ethical and reliable supplier in the kratom industry. Supporting Ethical Supply Chains Promoting direct interactions between buyers and kratom growers, free kratom samples initiate support for ethical supply chains. This initiative forms a basis for transparency, where consumers can accumulate knowledge about the origin of their kratom and discover the cultivation and production methods used. By connecting the origin and the end-user, customers become more educated and are able to make conscious decisions, supporting producers who adhere to ethical standards and who are committed to the well-being of their workers as well as the environment. Companies that offer free samples often reinforce this ethical position, inviting examination and answering consumer inquiries regarding their supply chain management. Consequently, customers are not only informed about the quality of the kratom they receive but also about the entire sequence of operations that transports this herbal supplement from the farms to their homes, ensuring every phase is consistent with their personal values. Promoting Environmental Stewardship By integrating free samples into their distribution model, kratom companies take an important step towards environmental responsibility. This strategy inherently lessens unnecessary waste by decreasing the materials needed for packaging and the carbon emissions from shipping multiple single-purchase items. It ensures that customers only commit to larger purchases that could be wasteful after they've confirmed that the product satisfies their requirements, thus discouraging the rejection of inappropriate items. Furthermore, these environmentally-friendly practices agree with eco-aware consumers who prefer to support businesses that are actively reducing their effects on the environment. By strategically decreasing waste and adopting a more sustainable method to share their products, kratom companies not only operate with an environmentally conscious ethos but also help lead a change towards more accountable practices in the industry at large. In conclusion, free kratom samples serve as an important tool in shaping a more sustainable and ethical kratom industry. They enable consumers to make educated decisions that align with their individual needs and values, ultimately building a sense of loyalty and trust towards companies that are open and dedicated to responsible actions. The strategy also backs ethical supply chains and encourages environmental stewardship by minimizing waste and linking consumers with the origins of their purchases. The collective advantages of this business model are evident, contributing to a kratom marketplace that is not only consumer-friendly but also socially responsible and environmentally aware. For those interested in further examining the impact of free kratom samples on sustainability within the industry, research into supply chain transparency, environmental impact assessments, and consumer behavior studies would provide additional perspectives into this progressive practice. Read Also: The Ultimate Guide To Choosing The Right Shipping Company How Long Does AliExpress Take To Ship? Let’s Find Out How Freight Forwarding Streamlines Supply Chains For Efficiency

Tips For Finding A Joint Venture Partner

There are many people who want to have a joint venture partner because they are looking for ways to finance a project and pay it off easily. You could both get some good financing that will make it easier for you, and you have to be sure that you have chosen the right kinds of programs to finance your joint venture, and there are many lenders that might help you. However, you also have to remember that you can get a loan that will help you find a venture partner. 1. You Need To Get Financing First: You need to get financing first because there are many people who will be attracted to you because you have financing. You will notice that you can check this out looking for a way to get the results that you want, and you need to start considering how you will keep the cost as low as possible. You need to secure the financing first, and you need to have an approval letter that explains what you have done. This is what you show your partners when you are trying to pull them in. 2. You Need To Find People Of A Similar Mind: There are many people who think like you, and you have to pick them because you need to be sure that you have a chance to get together and agree on most everything. Working with people that you agree with will help you be sure that you have a chance to find other people that think in the same way, and you could create a friend group that will invest and agrees basically all the time. 3. Choose People Who Do A Similar Job As You: Choose people who do a similar job as you, and you will start feeling like you are going to be able to find people who are just like you. You might pick out venture partners that will be more like you, and you should see if they are interested in the things that you might want to start out doing. You could also choose things that they are interested in because you could get so into them and get engrossed. 4. How Do You Pool Your Funds? You must pool your funds to be sure that you have enough money to get your project together. You have to all get your own money together, and you should look into the different escrow accounts where you could store that money. Be careful about the way that you do this so that you are all protected when you are trying to pull the money out when you are ready to get the project going. Someone who is trying to start a joint venture needs to remember that they can put together their plan to fund the project and get all the money together in the same place. You can all work on a joint venture that will pay you money, and provide you with a full-time income. Read Also: Tips To Improve The Onboarding Process At Your Company How Do Law Firms Help Companies With Their Real Estate Issues?

Business

Brand Ambassador Application – How to Find a Brand Ambassador

Having a brand ambassador who will represent your brand and company goes a long way in increasing sales and goodwill among the people. They are able to win the hearts of people due to their influence and the trust which has been placed in them. Knowing that you need an ambassador is one thing, finding one is another matter on its own. With the competitive nature of the industry, many companies require these influencers. Hence, you must employ certain methods to find these talented individuals. In this article, we will discuss one of the main ways to find a corporate ambassador. And to ensure that you exhaust every means available, we will also discuss 5 other ways to find these influencers. 1. Brand Ambassador Application Form: This is a major method that firms employ when seeking a representative. Your company’s brand ambassador program can be promoted using this method. All you need to do is publish the brand ambassador application and wait for interested ambassadors to contact you. The application form or the form’s link can be sent via targeted emails, pages on your organization’s website, post-sales messaging, etc. The ambassador application form should contain questions that query the potential influencers why they purchased your product or patronized your service and the reasons they adore your products. Furthermore, ask them if they would like to share those products consistently with their network. From the answers you get, you ought to be able to determine if the customer is fit to be your company’s representative. An interesting thing about this method of finding ambassadors is that only truly interested people will fill the form. Include a website application once you are done with your section to further streamline the top candidates. Tip: An NPS survey can be used to ask the kinds of questions contained in your application form. 2. Informal Application: This is informal in the sense that it doesn’t carry an official format. It is more or less like a referral platform that invites almost everyone to be brand representatives. Customers who join do so using a basic form published on the company’s website. After signing up, a link or code is sent to them. This code can then be shared with their network. When anyone employs the link to buy a product, the ambassador will receive an incentive. While this is informal, there is still a need for you to contact your customers personally to inform them of the ambassador program. An informal application can be sent to every customer so that they can join. Then, the top customers or those that do well in the informal program can be invited to join the formal program. The only difference is that the formal ambassadors should receive more incentives than those who belong to the informal program. 3. Search on Social Media: This is the simplest way to find influencers; however, it requires your time investment. Start with individuals that have posted about your company or brand if you know any. If you don’t know anyone like that, then you need to go through the process of searching. Run a search using your brand name or hashtags. But bear in mind that not everyone who makes use of your hashtag is suitable to be your brand influencer. Visit https://blog.hootsuite.com/how-to-use-hashtags/ to learn how to use hashtags. 4. Use Software Programs: There are some software programs you can use to help you get the best brand ambassador. This is advantageous as it saves you precious time and stress from manual searching. These programs reveal individuals that are mentioning your brand and company. They can also filter through these mentions to make the process easier. Once you find a potential ambassador, some software programs can aid you in reaching out to them. 5. Use Customer Data: This is dependent on whether you have collated customer data over time. So, you can sieve through your previous data to find out who has been loyal to your brand. You must select only loyal customers as they would be eager to promote your brand since they’ve used your products. Click here to learn more about customer data. 6. Ambassador Marketing Platforms: Since the number of influencers has been rising, many of these individuals have created platforms where they can interact and also be easily reached by brands. So, you can make use of such platforms and just go through the list of influencers there and make your pick. You can use filters to streamline your choice of what you are looking for. Conclusion: After you get your ambassadors, establish a rapport with them. Then make sure you follow their social media accounts and like and comment on their posts. You can also share their posts that will be impactful to your followers. Which of these methods will you employ? Or have you employed any of them in the past? Feel free to let us know… Read Also: How to Market a Small Business in a Big City Influencer Marketing Tool to Move from Local to Global Market 5 Steps to Building an Influencer Marketing Campaign

Not all customers are always right

Why Not All Customers Are Subjects to “Always Right” Position

Here are some reasons to support this point of view :