Not all customers are always right

Published on: 21 September 2017 Last Updated on: 16 August 2019

Why Not All Customers Are Subjects to “Always Right” Position

1909 is the year when one of the most famous phrases of all times ‘The customer is always right’ has appeared. The author, Harry Gordon Selfridge, founder and owner of a department store in London, used this phrase to argue customers into the point that they will be served like kings and employees of the store by the same token promised that they would do all they could to satisfy their customers.

Much water has flowed under the bridges since then, and perhaps it is time to throw discredit on this dictum. Today it is clear that such approach can lead to worse customer service. So if you are a business owner, and do not want to support this ‘customer’s right’ position then rejoice! You are not alone and economists tend to agree with you.

Here are some reasons to support this point of view :

1. Such approach harms the productivity of the staff

The way an employer treats his people is extremely important as thereon hangs their wish to put the best leg forward and bend every effort for company’s success. Many customers when paying for certain service decide that they have a right to abuse workers of the service. And taking their side in the conflict with your employees makes your people vulnerable. Employees need to feel that they are protected and valued, so no tricky customer can spoil your relationship. Of course, one may say that such approach encourages lousy customer service, however, it turns out that if the employer always takes side of the customer, the repercussions are much worse than in the sound solving of the problem.

2. It over complicates work of the staff

Abusive people take this slogan to their advantage demanding additional service that employees should not provide. And due to this slogan workers try to satisfy excessive demands, for the most part neglecting needs of nicer costumers.

3. You can fire a customer, yes

There is no excuse to disrespect and rudeness towards employees of your business and no matter how much money such customer can bring to the company. So when the customer keeps complaining about your service but still uses it, feel free to fire him – save time and nerves, yours and your staff. There is no need to worry as long as your business offers high quality services –you will always have customers.

4. You get better results at work

Treat your people as you wish them to treat your customers. Satisfy all their needs and protect their rights and dignity. And that will motivate your employees to work harder and care about customers. Otherwise, you will show your staff that they are not important for the company and they have to tolerate disrespectful behavior from clients.

5. If the customer is wrong, then your business is better off without him, honestly

There are situations when clients are definitely wrong, for example, when abusing others or infringing on their rights. Providing services to such buyers will result in the rundown of appropriate customers.

As for the companies that offer online writing services like 10 page papers.com, the situation is brighter. Students come for help and they know what they are searching for. For example, if they need custom academic papers, then they place an order at the website and discuss it with the writer. All writers of the service are qualified and eager to help, more than that, after completion of each order students leave feedback for their work, so they are motivated to be customer-friendly.

If there is any problem, the friendly Support team helps to solve the issue and as the company tends to be customer-oriented, members of Support team work 24/7 to be in touch with customers in need. So any client can communicate with the writer or member of the Support team using convenient means of communication and at any time. The support team is always able to get across even with the most carping customer, yet, they also do not tolerate rudeness or abusiveness. Writers there are masters of their craft, their works are highly evaluated by students worldwide so they know their own value. Managers of the service are always ready to hear an appeal if there is something wrong with the order, still, they always make fair verdicts.

Read More :

Content Rally

Content Rally wrapped around an online publication where you can publish your own intellectuals. It is a publishing platform designed to make great stories by content creators. This is your era, your place to be online. So come forward share your views, thoughts and ideas via Content Rally.

View all posts

Empowering Employees: How to Build a Collaborative Virtual Office Culture

In today's business landscape, many companies have embraced the concept of remote work, creating a virtual office culture. Remote employees, often called remote workers or telecommuters, are integral to modern organizations. However, building and nurturing a strong work culture in remote companies is no easy feat. Explore the various aspects of empowering employees and creating a collaborative virtual office culture that fosters engagement, productivity, and a sense of belonging. Understanding the importance of company culture A great company culture is the bedrock upon which successful organizations are built. It defines employees' values, beliefs, and behaviors as they work together toward a common goal. A strong company culture creates a shared sense of purpose and identity among remote team members and the organization, attracting talented new employees. The rise of remote work The advent of technology and the changing dynamics of the modern workplace have led to the rise of remote work. A traditional office space is no longer the sole option for company leaders. Remote employees can contribute effectively from anywhere, provided they have the necessary tools and a conducive work environment. In addition to providing flexibility, remote work often results in cost savings for both employers and employees. Employers can reduce overhead costs associated with maintaining physical office spaces, while employees can save on commuting expenses and enjoy a better work-life balance. Remote work culture vs. traditional office culture While working remotely offers flexibility and freedom, it also poses challenges to maintaining a cohesive company culture. Unlike in a physical office, remote teams are geographically dispersed, and face-to-face interactions are limited, necessitating a different approach to building and maintaining culture in virtual offices. In contrast, traditional office cultures rely on physical proximity, spontaneous interactions, and a well-defined office environment to foster collaboration. On the other hand, to maintain a remote work culture, you must consciously try to replicate these elements virtually. Building a Collaborative Remote Work Culture Emphasizing communication tools In a virtual office, effective communication tools become the organization's lifeline. Companies must invest in reliable video calls, instant messaging platforms, and collaborative software to ensure seamless interaction among virtual teams. Furthermore, augmented reality (AR) and virtual reality (VR) technologies are rising to create immersive virtual meetings and team-building experiences. These innovations allow remote employees to feel more connected despite the physical distance. Setting clear expectations Clear expectations are essential for a remote team to perform their tasks effectively. Leaders should communicate objectives, deadlines, and performance metrics transparently. Moreover, AI-powered project management tools can assist in setting and tracking these expectations. These tools provide real-time insights into project progress and individual contributions, enhancing accountability among remote team members. Virtual team-building events Team-building events foster camaraderie and an ideal virtual environment among remote workers. These events can range from an online game to a virtual happy hour, providing opportunities for team bonding. To take virtual team-building to the next level, organizations are exploring virtual reality team-building experiences. These experiences allow dispersed workers to participate in group activities within a simulated setting, fostering teamwork and individual creativity. Employee experience and morale Organizations must prioritize the employee experience to maintain high levels of virtual team engagement, which includes addressing their needs, concerns, and overall job satisfaction. Employees who indicate that they experience a high level of happiness while at work are more likely to be engaged. Personalized employee well-being programs incorporating fitness challenges, mental health resources, and virtual coaching are becoming popular. These programs boost morale and improve employees' overall health and productivity. Incorporating company values Company values should not be mere words on a website. They should be integrated into daily operations and decision-making processes. When virtual employees see these values in action, it reinforces the collaborative company culture. Company swag, including branded merchandise and gifts, can help employees feel connected to the organization. It creates a sense of pride and belonging. Measuring employee engagement Measuring employee engagement in a remote work environment requires different tools and strategies. Regular surveys, feedback mechanisms, and tracking key performance indicators are essential. Regular all-hands meetings bring the entire organization together, ensuring everyone is on the same page regarding company goals, progress, and challenges. To enhance engagement measurement, organizations are adopting sentiment analysis tools that use natural language processing (NLP) to analyze employee communications. This provides real-time insights into employee sentiment and allows for proactive responses to potential issues. Encouraging creativity Creativity and innovation are crucial for the long-term success of any organization. In a remote work culture, leaders must actively encourage team creativity. This can involve brainstorming sessions through video calls or collaborative platforms, where team members can freely share ideas and innovative solutions. Embracing diversity Remote work naturally brings together individuals from various backgrounds and cultures. Embracing this diversity can lead to innovative problem-solving. Companies can establish cross-functional teams with members from different locations, promoting the exchange of diverse perspectives and ideas. The future of remote work culture As we look ahead, it's evident that the remote work culture will continue to evolve. Companies are exploring innovative ways to foster collaboration among remote teams. One emerging trend is the use of virtual reality (VR) not only for team-building but also for creating immersive onboarding experiences. Furthermore, "unlimited" paid time off is gaining traction in remote work cultures. This approach allows employees to take time off when needed without worrying about accruing limited vacation days. It acknowledges the significance of mental health while also encouraging a healthy balance between work and personal life. Final thoughts Building a strong remote work culture is challenging, but the rewards are worthwhile. A collaborative virtual office culture empowers employees, promotes engagement, and contributes to the organization's success. Businesses can thrive in the virtual space by embracing technology, fostering personal connections, and aligning with company values. Read Also: Can an Employee Claim for a Personal Injury When Working From Home? 5 ways employee perks can dramatically enhance your personal life What Is Employee Leasing? Overview And Explained In 2021

Quit the Rat Race: 5 Tips for Becoming an Online Entrepreneur

Are you fed up with spending your time making somebody else rich? Have you had enough of the rat race? Sitting in a cubicle, suffering the commute going to a job you hate to earn enough money to pay for the house you never see and the family you have no time to hang out with? Maybe it is time for you to take that next step and go into business for yourself. Don't think you are ready? No worries, that's a common thought that goes through the mind of every entrepreneur. Doubt and hesitation are normal and natural. Being able to stare them down and make the right decision at the right time is what separates success from failure. Keep reading and you will learn the key steps to ditching the 9-5 and becoming an online entrepreneur. 1. Passive Income Means Not Quitting the Day Job Just Yet Starting an online business is not as simple as moving from one salaried job to another. It can be, but it is a dangerous way to go about it. You are better to start off small, looking to build up some passive income while still working the day job. Yes, it means you can't quit the cubicle just yet, but it does mean you can generate some extra income and learn the ropes of creating online business and mitigate the risk to your finances. Familiarize yourself with the online world and figure out your strategy. There is nothing wrong with building your company slowly. In fact, it is a large benefit, because it means that by the time you are ready to quit the rat-race and step out on your own, you already know who you are. Your brand will be set, or at least in its advanced stages, setting you up for success. 2. Educate Yourself in the Ways of Online Money Making : No entrepreneur becomes successful without educating themselves in matters concerning their chosen field. This applies as much to creating an online business as it does any other industry or sector. You need to educate yourself on the ins and outs of the market you want to conquer. This means learning what the trends are, what sells and what does not. Study the techniques of others and watch the competition. What are they doing that is working and how could you make that work for you? There are paid online courses you could take, and numerous webinars and blog articles that can teach you a lot about making money as an online entrepreneur. By ensuring you are knowledgeable on your target area you are positioning yourself well in the market, and that means success will be there to find. 3. Accept the Risk that Comes With the Riches : Whenever you go into business for yourself you are accepting a risk. The big thing is that most people don't really understand what that means. Being an entrepreneur is a gamble. When starting an online business you are stepping away from a security that you won't see again until your business has matured into something far grander than your initial business plan will consider. It may sound harsh, but that is the fact of it. Paid vacation, Dental insurance Health insurance Pensions Sick leave These are all things that we come to take for granted, but when creating an online business you are surrendering these items. If you have a family to support then these considerations are of vital importance. Not as a means of detracting from your vision of freedom from the cubicle but to ensure you have the right system in place to help keep your finances stable. Being an entrepreneur is one of the high-risk solutions to escaping the workplace and living the life you crave. 4. Believe in Yourself Stronger than Anybody Else : When looking at how to start an online business, you are going to come up against a lot of people telling you to stop. To give up and stick with what you have. If you know what you are doing then you need to ensure that your belief in your own abilities is unshakable. A lot of people will tell you to give up on your dreams because they are scared. They are too scared to do it themselves and so pass this fear on to others. They will come up with convincing arguments as to why you are better off collecting a regular paycheck. However, you have done the research, you know what you are doing and accept the risk associated with it. 5. Identify Your Core Product and Focus on Everything On It If you have wondered how to start a successful online business, you have probably thought about entering a particular sector and making your name therein. However, to be truly successful you need to narrow your target market down even more. Market research and your own personal interests and skills will help you identify your niche. Try to make it as specific as possible. The more precise you can be, the higher your chance of finding success. Know Your Why - The Secrets to Becoming an Online Entrepreneur You will face a lot of trials in your quest to become an online entrepreneur. There will be stumbling blocks and periods of both highs and lows while you build up your empire. The most important thing you need to have before you start down this crazy but rewarding road is to know your way. Why are you doing this? Why are you choosing to focus on this niche? Knowing and understanding your own why is paramount to online success. If you can answer this question then you stand a great chance of making it. For more information on how to start an internet business and build your own company up from the ground, check out some of our other business-related articles. Read Also : How To Master Social Media For Businesses & Entrepreneurs What You Need To Be A Successful Entrepreneur

Delegating And Prioritizing: Tools For Managing Multiple Scheduling Demands

Leaders and managers have a lot on their plates. Between coordinating teams, project management, and task prioritization, it’s easy to get overwhelmed and stressed out. The two greatest abilities that a manager has are delegation and prioritization. Mastery of these skills is critical to achieving business goals as well as peace of mind. Delegation The shifting of authority responsibility for particular functions, tasks, or decisions from one person (usually a leader or manager) to another. A leader is nothing - literally, he’d have no job - without a team. A manager needs to know his team, inside and out, especially their strengths and weaknesses. He should have a good idea of their respective workloads and availability. This way, he knows precisely who to turn to and when. These are the key factors in the art of delegation. Prioritization Organization of tasks by relative importance. The most important and pressing work gets done first, within reason. The manager needs to have the competence and discretion to identify what areas need to be prioritized and what can be put off, using task and calendar management tools to stay on top of everybody’s schedule. How to Develop a Prioritization Matrix and Improve Productivity There are many schools of thought and paths to success regarding task management, but we’re going to hone in on just one that we find incredibly useful: the prioritization matrix. A prioritization matrix, sometimes called the Eisenhower matrix, is a simple way to organize tasks by priority and importance. President Eisenhower always stressed the difference between urgency and importance. Urgent tasks require immediate attention. If they’re not done now, there will be consequences. Important tasks do not necessarily require immediate attention, but they help you achieve your long-term goals. You’ll need to be diligent about allocating resources towards these tasks because they are critical to your overall mission, though the consequences of not completing them might not be as apparent. Create 4 boxes: Box 1 (DO) - Urgent, ImportantBox 2 (SCHEDULE) - Not urgent, ImportantBox 3 (DELEGATE) - Urgent, unimportantBox 4 (DELETE) - Not urgent, unimportant Use this grid to sort your tasks into different prioritization categories. 5 Tools for Managing Multiple Scheduling Demands: 1. Monday Monday is a project management software that helps you streamline your work for maximum productivity and stay on track to reach your goals through any workflow. With their building block system, you can easily build a visual representation of your unique workflow. With a whole suite of end-to-end products for all teams including sales, marketing, CRM, dev ops, and more, you can have all your project management needs synchronized and compatible through one provider. 2. ClickUp For an all-in-one solution that provides tools for project management, team chat, goal setting, and more all with a variety of dynamic and intuitive view options, look no further than ClickUp. View charts, whiteboards, priority lists, and team documents from desktop or mobile devices. It’s all very fluid and responsive if a bit visually busy. 3. Asana Much like other project management tools, Asana’s MO is helping teams manage and organize work. With Asana, you can create projects, assign tasks to team members, set due dates, track progress, and communicate with your team. Asana offers a broad range of project templates for common use cases like marketing campaigns, product launches, and event planning so you don’t have to start from square one. In terms of saving time, Asana offers a range of automation features such as automatic task assignments, reminders, and status updates, giving leaders more time to focus on the important, urgent tasks on their plate. 4. Calendly First and foremost, Calendly is a scheduling tool. Improve your speed to lead with smart availability calendars that allow clients to book meetings with just a click, saving everyone the hassle of back-and-forth emailing. Custom booking links for different types of appointments or meetings can be shared with clients/colleagues or embedded into a website. 5. Wrike Wrike is a simple project management tool that helps teams collaborate and track progress on all sorts of tasks. Break down tasks into subtasks and assign them to different team members. Track time, set deadlines, and communicate all with built-in time tracking, custom workflows, and reports to help you make data-driven decisions. Conclusion Keeping track of all the moving parts as a team leader is difficult. Deadlines accumulate and you only have the bandwidth to remember so much on your own. Productivity and project management tools allow you to easily view, organize, and triage your tasks so you can prioritize the most important and urgent items. If your startup or SME isn’t already using one, invest in software tools like appointment reminder apps to streamline and simplify your workflows. Read Also: The Benefits Of Custom Software Development Employee Monitoring Linked To Business Growth Top Ways Contract Management Software Helps to Mitigate Contract Risk

Not all customers are always right

Why Not All Customers Are Subjects to “Always Right” Position

Here are some reasons to support this point of view :