Not all customers are always right

Published on: 21 September 2017 Last Updated on: 16 August 2019

Why Not All Customers Are Subjects to “Always Right” Position

1909 is the year when one of the most famous phrases of all times ‘The customer is always right’ has appeared. The author, Harry Gordon Selfridge, founder and owner of a department store in London, used this phrase to argue customers into the point that they will be served like kings and employees of the store by the same token promised that they would do all they could to satisfy their customers.

Much water has flowed under the bridges since then, and perhaps it is time to throw discredit on this dictum. Today it is clear that such approach can lead to worse customer service. So if you are a business owner, and do not want to support this ‘customer’s right’ position then rejoice! You are not alone and economists tend to agree with you.

Here are some reasons to support this point of view :

1. Such approach harms the productivity of the staff

The way an employer treats his people is extremely important as thereon hangs their wish to put the best leg forward and bend every effort for company’s success. Many customers when paying for certain service decide that they have a right to abuse workers of the service. And taking their side in the conflict with your employees makes your people vulnerable. Employees need to feel that they are protected and valued, so no tricky customer can spoil your relationship. Of course, one may say that such approach encourages lousy customer service, however, it turns out that if the employer always takes side of the customer, the repercussions are much worse than in the sound solving of the problem.

2. It over complicates work of the staff

Abusive people take this slogan to their advantage demanding additional service that employees should not provide. And due to this slogan workers try to satisfy excessive demands, for the most part neglecting needs of nicer costumers.

3. You can fire a customer, yes

There is no excuse to disrespect and rudeness towards employees of your business and no matter how much money such customer can bring to the company. So when the customer keeps complaining about your service but still uses it, feel free to fire him – save time and nerves, yours and your staff. There is no need to worry as long as your business offers high quality services –you will always have customers.

4. You get better results at work

Treat your people as you wish them to treat your customers. Satisfy all their needs and protect their rights and dignity. And that will motivate your employees to work harder and care about customers. Otherwise, you will show your staff that they are not important for the company and they have to tolerate disrespectful behavior from clients.

5. If the customer is wrong, then your business is better off without him, honestly

There are situations when clients are definitely wrong, for example, when abusing others or infringing on their rights. Providing services to such buyers will result in the rundown of appropriate customers.

As for the companies that offer online writing services like 10 page papers.com, the situation is brighter. Students come for help and they know what they are searching for. For example, if they need custom academic papers, then they place an order at the website and discuss it with the writer. All writers of the service are qualified and eager to help, more than that, after completion of each order students leave feedback for their work, so they are motivated to be customer-friendly.

If there is any problem, the friendly Support team helps to solve the issue and as the company tends to be customer-oriented, members of Support team work 24/7 to be in touch with customers in need. So any client can communicate with the writer or member of the Support team using convenient means of communication and at any time. The support team is always able to get across even with the most carping customer, yet, they also do not tolerate rudeness or abusiveness. Writers there are masters of their craft, their works are highly evaluated by students worldwide so they know their own value. Managers of the service are always ready to hear an appeal if there is something wrong with the order, still, they always make fair verdicts.

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Ideas For An Excellent Product Packaging

An average supermarket in the United States has about 40,000 different items for consumers to choose from. How does one consumer choose a product from the number of choices? Every industry relies on manufacturers, consumers, and distributors, but how do they grab the attention of potential buyers? Product Packaging. An industry in itself, proper packaging has the power to attract consumers. If you want to build a strong brand, consider optimizing your product packaging with a unique design and sustainable solutions. What makes an excellent Product packaging design? 1. Simplicity and clarity: When you walk into a supermarket, just go through products and take a glance at them. Do you identify the product or the brand by simply looking at it? The best example of quality packaging will be a clear and simple but highly distinctive packaging design. You will be amazed to learn that most consumers will decide to buy a product or not within a few seconds only. There will be numerous product listings with no specific brand name and you will also look at products that look great from the outside but they are unable to explain what is inside the box. Most importantly, packaging design should not confuse consumers. It should always deliver on clarity. There are some categories that allow a little bit of mystery but if the consumer fails to identify the product in terms of usage, content, or brand identity, it needs to be revamped. Be clear about what you are selling. Do not complicate it in any manner. 2. Be honest: A lot of brands try to depict the product in the most perfect way one can imagine. The packaging shows something about the product which is not real at all. When you try to depict a product ten times better than it actually is, you end up misleading the consumer and eventually disappointing him. This only leads to poor sales performance and builds a very bad brand image. Honesty plays a crucial role here. A lot of consumers like simplicity, they want to know what is the product is about and how it will serve them. You can do face lifting to a small extent but not where the product is something totally different. You need to show the product in the finest manner possible and ensure you show all honesty in it. Remember that the consumers need to be treated in an appropriate manner at all times. 3. Be authentic: Character and originality need to be at the core of great brands and excellent packaging designs. There are numerous products in the market and every product is competing for the attention of the consumer. If you want to set yourself apart, you will have to be very authentic. Product packaging is a matter of creativity and it is not possible to create a fake impression based on the design only to sell the product. People have a number of brands to choose from, they have different appeals and looks to try. You need to remain authentic in your product design in order to ensure that your product design is memorable. Do not get on with a genetic-looking design. Look for strong visual standards and an uncommon style to appeal to the consumers. If you notice that most brands have a contemporary product design, opt for something retro. Be creative and always look for different options for your product. With more customers looking for eco-friendly options, Brad Zaikov from Jansy (https://www.jansypkg.com/) says that businesses that use biodegradable packaging will attract more customers. 4. Consider shelf impact: If you look at a product from the view of a consumer, you will notice that no product is ever seen alone. It is also not seen in exceptional detail. All the products are organized in columns and rows and there are numerous patterns and designs you see. Until a particular design or pattern catches your eye, you are not going to take a better look of the product. The appeal of a product when it is placed on a shelf is known as shelf impact and it will make a huge difference to the sales of a product. You need to check shelf impact and explore the designs. Do this by copying the placement of the design on a shelf and then surrounding it with different products. It will sell better if it looks good. 5. Keep space for extensibility: The idea of product packaging should leave space for the introduction of a new product or a new brand. There should be a possibility to make easy variations to the product without it losing its appeal. The initial design concept should not heavily rely on one product or one color. You might expand in the future or introduce a new product and you need to leave space in product designing for the same. Create a visual design that will allow for easy alterations in the visual of the packaging or will allow for easy addition or removal of information. 6. Practicality: Last but not least, practice is important when designing the packaging of a product. It not only deals with the label but deals with the shape, functionality, and size of the product you are selling. To get higher sales, the product needs to be more practical. A lot of business owners tend to overlook the aspect of practicality in packaging design because they think consumers are simply going to pick the product off the shelf without any thought. Unfortunately, this does not happen and consumers are looking for innovation. Practicality merged with innovation can solve a number of packaging design challenges. Product packaging is as important as product manufacturing. If you have an excellent and highly functional product to sell but if you do not spend enough time and effort on its packaging, you might never be able to reach out to the consumers. Packaging is your last opportunity to convince the consumer to purchase the product. Read Also: How To Pack Clothing Properly For Shipping Simple Packaging: Your Guide To Branded Design Make Sure Your Product Hits The Market As Soon As Possible 6 Shameless Examples Of Product Placement In Movies We’d Like To Forget

How To Start A Food Truck Business And Earn Money From It In 2024

Are you bored of your normal life? Why not spice things up a little? If you are someone who is intimately interested in the culinary world or is a budding food professional, 2024 might be the year for you! With the advent of uprising food businesses, there is increasing popularity for food trucks. Learning how to start a food truck business might be a very prosperous option for you this year. The food business is one of the largest growing sectors in the world. People try to establish several kinds of outlets of food and beverage here and there in expectation of earning huge revenue. However, there are many who will not be able to afford beginning with a properly laid out and structured establishment. This is mainly due to the strain on the budget and obviously finding such a place. What Is A Food Truck? I am sure since you have a keen love for food, you must have seen food trucks in your city. It is basically a big truck-like vehicle equipped with a kitchen to prepare and serve food. Being a Western concept, these food trucks are often found stationed outside malls and offices. This mobile eatery also functions by driving around through the city and parking in different areas to serve a crowd of hungry customers. In today’s world, people are always in a hurry and prefer convenient food. Thus learning how to start a food truck with an innovative plan and some balanced capital will put you way ahead in the curve. Important Factors Required For Knowing How To Start A Food Truck Business Although how much ever-interesting a food truck business might sound, setting up one isn’t very easy. You need to take your time and gather up severe knowledge about the industry. A man cannot succeed without facing obstacles in life and it is no different for you. You will have to face a lot of issues, go through struggles to finally establish your empire. But when you stand strong, facing all difficulties, and working hard, you will definitely find your way to enlightenment. 1. Business Plan Before you decide to earn some fortune in this sector, it is very important to prepare a strategic plan to take your business to the peak. You must dedicate most of your time researching and learning about each and every aspect of the industry. All of this knowledge must be injected into your business plan. You must always think about new and innovative concepts to get more and more customers and eventually maximize profit. 2. Capital Investment This is a very important factor one must keep in mind for knowing how to start a food truck business. You must set a budgetary plan in your mind and then spend accordingly. At the initial stage, you will have to make some basic capital investment on buying the vehicle, setting up the kitchen, and buying equipment. Other investments include costs of truck setup, advertising, printing menus, and other daily operational expenses. 3. Purchasing Vehicle Buying a new truck can prove to be costly. As regulated by health departments, food trucks must be fitted with special equipment for carrying out their operations. Thus, if you want to keep a balanced budget, you can try looking for second-hand vehicles that might save a lot on your pocket. For those who can afford, these days, pre-constructed food trucks are also found in the market. It can save you all the time and energy required for setting up a kitchen inside the truck. You can choose a larger or smaller truck depending upon what your plan is and how you want to implement it. 4. Menu Planning In the process of knowing how to start a food truck business, menu planning plays the most important role. If you have no idea about food, there is no point setting your foot in this business. Starting a food truck business indulging yourself in it is much more effective than putting all the responsibility on hired staff. Even some renowned chefs of the world take part in such activities. Having in-depth knowledge about food, you need to plan an interesting menu that can gain the customer’s attention. From tacos, burgers, and wraps to noodles, pizzas, and exotic dishes from around the world, anything can be served by your food truck. 5. Acquiring License And Insurance Comparably, this is the most difficult part of the process. Even if you are all set with getting your truck on the road, it would not be possible for you to run such a business without acquiring licenses. You must consider all the rules and regulations that must be in accordance with the operations of your food truck business. Truck permits, health department certificates, alcohol licenses, and parking restrictions are some of the very basic necessities. When taking part in such a business, a very important thing that you must do is contacting an insurance agent. With the help of a good insurance firm, you can get everything covered, beginning from your vehicle insurance to all other factors that might be a possible risk. 6. Analyze The Market Once you learn the basics of how to start a food truck business, you must make sure to get knowledge about the market. The market scene is one of the most important factors that will determine your results. When you set up your truck in a particular area, you must find out information about your competitors, learn about the type of customers present in that area, their preferences, and even the trends of the market. Having a sound knowledge about these factors will give you an edge over your competitors and will help you run the business smoothly. How To Create A Food Truck Business Plan? Every food truck owner should make and maintain a business plan. This should be the first concrete step you must take when starting a food truck business. Below, I will discuss how to create a food truck business plan. 1) An Executive Summary After all, an executive summary is a remarkable introduction to your enterprise. This should give you a brief overview of every business plan. This executive summary should also be as concise as the details. This will be discussed in several other sections of the entire plan. 2) Market Analysis Market Analysis is another remarkable part of creating a food truck business plan. In this way, you can know the target customers' requirements. Even more, you can earn significant things such as attracting your customers. In addition, this part should also explain how your business will affect the current market value. This is also significant in highlighting direct and indirect competition. 3) Organization and Management Another thing that you must have required is to create a food truck business to organize every document of a trade. These are legal documents, business finance documents, insurance, etc. Here, you must create a long list of such owners and their percentage of ownership. 4) Company Description A company description is an essential part of starting a food truck business. It would help if you described who you are and what will define you as an enterprise owner. Furthermore, it would help if you told us the niche you are filling and why your customers will choose to go over the competition. 5) Marketing and Sales If you want to expand on your marketing strategies, marketing, and sales are other significant factors. You must explain how you plan to spread the word about your trade here. Furthermore, you must identify every marketing platform, such as social media, a website, or a paid advertisement. You can also plan for this and how to gain an edge over the competition. 6) Funding Request After all, funding requests are a required section, especially for food truck entrepreneurs. This applies especially to those seeking investment funds or several other types of outside funding. You must specify how much money you are asking for and how you would describe it. The Advantages Of The Food Truck Business: There are several advantages of the food truck business. Do you know what they are? Below, I will discuss the benefits of the food truck business. Business Ownership There are numerous tax advantages of business ownership. Running any business takes time to own or even run. But at least there is some relief on the tax front. Freedom While choosing menu items, the vendors you like to leverage, your workers, and the events are just some of the freedoms. This happens if you are enjoying the food truck business as an owner. You could also control your social media and marketing platforms, schedule, and ruling. Virtual Kitchen It is sometimes hard to bring revenue from a physical business. That is why people have recently become concerned about running a physical store after researching that virtual kitchens need more proximity based on the large numbers of customers and how a virtual kitchen is still more significant in generating revenue and profits than a physical business. Final Thoughts The food market has witnessed an unimaginable transition in the recent few years. In such an era, knowing how to start a food truck business will prove to be an asset for you in the foreseeable future. Being behind the range will also improve your culinary skills. You can then serve the most delicious food in the entire city. Once your wheels are on the go, start considering expanding your business to the next level. Merchandising and advertising on social media can be some good ideas that you can acquire. There you go; you have it all now. Well, I can see you as one of the upcoming most prominent business tycoons of the world! I hope you find this article. In case you have doubts then please comment below! More Resources: Launching a Business? Hire These 5 Professional Services for Help Top 5 Mistakes B2B Businesses Should Stop Making Right Away Basic Small Business Tips for Noobs Who Want to Start a Venture in 2020

What Are The Features Of SAP Business One?

SAP business is a business management system. This is a one in all business platform. SAP Business is an ERP software platform that is intended to give solutions to every type of organization. Many business handlers do not understand the value of ERP systems for the small-scale industry. But the facts are not only for the small-scale industry. For every type of business, the ERP system is a more economical solution. You can track down all sorts of organizational activities in a single platform. Why SAP Business One? SAP business one is an ERP software platform that is intended for small and medium-scale businesses. The function modulus is pretty attractive. From finance, customer relationships, and reporting. Procurement, and analytics, all in the single platform. You do not have to invest a large amount of money. But your operational work will be much more streamlined. So why not select the SAP business one? The Features Of SAP Business One SAP Business One is an ERP or enterprise resource planning software that connects and streamlines business processes and grows along with the business. KDS Consulting offers services to create great experiences for many businesses, providing enterprise solutions and add-ons to help businesses manage and operate better to reach their potential. This enables decision makers to gain business insights and stay ahead of the competition. An ERP system is highly beneficial for small businesses to improve their business processes. Below are a few features that SAP Business One offers. 1. Financial Management SAP Business One provides a complete set of different kinds of tools for streamlining financial operations. These tools include Accounting, Controlling, Fixed asset management, Banking and Reconciliation, and Financial reporting and analysis. These various tools help improve margins, reduce errors and drive more profitable decision-making. It has multiple attractive features. So if you are thinking of improving your business operations, then these are the best solutions for you. 2. Sales and Customer Management SAP Business One offers sales and customer management, with a variety of features that help oversee the entire sales process and customer lifecycle with greater efficiency. Some of the features include Sales and opportunity management, Marketing campaign management, Customer management, Service Management, Reporting and analysis, and Mobile sales. These features allow the entire sales process to be overseen more effectively and efficiently, starting from initial contact to final sale, after-sales service, and support. 3. Purchasing And Inventory Control Other features that the ERP system has include Purchasing and Inventory Control. This feature allows the entire order-to-pay cycle to be managed, including receipts, invoices, returns, and payments. Business processes such as Procurement, Master data management, Warehouse, and accounting integration, Accounts payable, and reporting can all be streamlined through these features. Purchasing processes are able to be centralized by managing detailed data in a user-friendly interface. 4. Business Intelligence SAP Business One collects company-wide data with analytics and has a variety of reporting tools. Data can be accessed from multiple sources, and new reports can be created or existing ones customized in a variety of layouts. It is also integrated with standard Microsoft Excel functionalities, allowing your business to be seen from a variety of perspectives. Other features include all sorts of analytics with predefined type metrics. In which the cash balance visibility and sales performance also be improved through all sorts of analytics work along with the predefined key performance indicators. From the various features discussed, it’s clear to see that SAP Business One provides a multitude of features that could be highly advantageous to any business looking to improve its processes. SAP Business One includes on-premise or cloud deployment, along with integrated business intelligence and quick deployment. This ERP system allows various business functions to be automated, streamlined, and consolidated, including accounting, financials, purchasing, inventory, sales and customer relationships, and reporting and analysis. If your business is looking to implement ERP solutions, KDS Consulting can help implement SAP Business One solutions into your business functions and ensure that your business has greater efficiency. Wrapping It Up: SAP Business One is a single solution for all. You do not have to pay for any kind of extra tools. This one platform is enough for controlling the whole business process. After seeing the features of the platform, I think you already understand the value of SAP business solutions for any type of business. Read Also: Benefits of penetration testing To BusinessesSAP Hana Training Courses And Their Importance In IT IndustryStandard Consulting Updating Businesses Now On ISO 9001 Changes

Not all customers are always right

Why Not All Customers Are Subjects to “Always Right” Position

Here are some reasons to support this point of view :