Not all customers are always right

Published on: 21 September 2017 Last Updated on: 16 August 2019

Why Not All Customers Are Subjects to “Always Right” Position

1909 is the year when one of the most famous phrases of all times ‘The customer is always right’ has appeared. The author, Harry Gordon Selfridge, founder and owner of a department store in London, used this phrase to argue customers into the point that they will be served like kings and employees of the store by the same token promised that they would do all they could to satisfy their customers.

Much water has flowed under the bridges since then, and perhaps it is time to throw discredit on this dictum. Today it is clear that such approach can lead to worse customer service. So if you are a business owner, and do not want to support this ‘customer’s right’ position then rejoice! You are not alone and economists tend to agree with you.

Here are some reasons to support this point of view :

1. Such approach harms the productivity of the staff

The way an employer treats his people is extremely important as thereon hangs their wish to put the best leg forward and bend every effort for company’s success. Many customers when paying for certain service decide that they have a right to abuse workers of the service. And taking their side in the conflict with your employees makes your people vulnerable. Employees need to feel that they are protected and valued, so no tricky customer can spoil your relationship. Of course, one may say that such approach encourages lousy customer service, however, it turns out that if the employer always takes side of the customer, the repercussions are much worse than in the sound solving of the problem.

2. It over complicates work of the staff

Abusive people take this slogan to their advantage demanding additional service that employees should not provide. And due to this slogan workers try to satisfy excessive demands, for the most part neglecting needs of nicer costumers.

3. You can fire a customer, yes

There is no excuse to disrespect and rudeness towards employees of your business and no matter how much money such customer can bring to the company. So when the customer keeps complaining about your service but still uses it, feel free to fire him – save time and nerves, yours and your staff. There is no need to worry as long as your business offers high quality services –you will always have customers.

4. You get better results at work

Treat your people as you wish them to treat your customers. Satisfy all their needs and protect their rights and dignity. And that will motivate your employees to work harder and care about customers. Otherwise, you will show your staff that they are not important for the company and they have to tolerate disrespectful behavior from clients.

5. If the customer is wrong, then your business is better off without him, honestly

There are situations when clients are definitely wrong, for example, when abusing others or infringing on their rights. Providing services to such buyers will result in the rundown of appropriate customers.

As for the companies that offer online writing services like 10 page papers.com, the situation is brighter. Students come for help and they know what they are searching for. For example, if they need custom academic papers, then they place an order at the website and discuss it with the writer. All writers of the service are qualified and eager to help, more than that, after completion of each order students leave feedback for their work, so they are motivated to be customer-friendly.

If there is any problem, the friendly Support team helps to solve the issue and as the company tends to be customer-oriented, members of Support team work 24/7 to be in touch with customers in need. So any client can communicate with the writer or member of the Support team using convenient means of communication and at any time. The support team is always able to get across even with the most carping customer, yet, they also do not tolerate rudeness or abusiveness. Writers there are masters of their craft, their works are highly evaluated by students worldwide so they know their own value. Managers of the service are always ready to hear an appeal if there is something wrong with the order, still, they always make fair verdicts.

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Delegating And Prioritizing: Tools For Managing Multiple Scheduling Demands

Leaders and managers have a lot on their plates. Between coordinating teams, project management, and task prioritization, it’s easy to get overwhelmed and stressed out. The two greatest abilities that a manager has are delegation and prioritization. Mastery of these skills is critical to achieving business goals as well as peace of mind. Delegation The shifting of authority responsibility for particular functions, tasks, or decisions from one person (usually a leader or manager) to another. A leader is nothing - literally, he’d have no job - without a team. A manager needs to know his team, inside and out, especially their strengths and weaknesses. He should have a good idea of their respective workloads and availability. This way, he knows precisely who to turn to and when. These are the key factors in the art of delegation. Prioritization Organization of tasks by relative importance. The most important and pressing work gets done first, within reason. The manager needs to have the competence and discretion to identify what areas need to be prioritized and what can be put off, using task and calendar management tools to stay on top of everybody’s schedule. How to Develop a Prioritization Matrix and Improve Productivity There are many schools of thought and paths to success regarding task management, but we’re going to hone in on just one that we find incredibly useful: the prioritization matrix. A prioritization matrix, sometimes called the Eisenhower matrix, is a simple way to organize tasks by priority and importance. President Eisenhower always stressed the difference between urgency and importance. Urgent tasks require immediate attention. If they’re not done now, there will be consequences. Important tasks do not necessarily require immediate attention, but they help you achieve your long-term goals. You’ll need to be diligent about allocating resources towards these tasks because they are critical to your overall mission, though the consequences of not completing them might not be as apparent. Create 4 boxes: Box 1 (DO) - Urgent, ImportantBox 2 (SCHEDULE) - Not urgent, ImportantBox 3 (DELEGATE) - Urgent, unimportantBox 4 (DELETE) - Not urgent, unimportant Use this grid to sort your tasks into different prioritization categories. 5 Tools for Managing Multiple Scheduling Demands: 1. Monday Monday is a project management software that helps you streamline your work for maximum productivity and stay on track to reach your goals through any workflow. With their building block system, you can easily build a visual representation of your unique workflow. With a whole suite of end-to-end products for all teams including sales, marketing, CRM, dev ops, and more, you can have all your project management needs synchronized and compatible through one provider. 2. ClickUp For an all-in-one solution that provides tools for project management, team chat, goal setting, and more all with a variety of dynamic and intuitive view options, look no further than ClickUp. View charts, whiteboards, priority lists, and team documents from desktop or mobile devices. It’s all very fluid and responsive if a bit visually busy. 3. Asana Much like other project management tools, Asana’s MO is helping teams manage and organize work. With Asana, you can create projects, assign tasks to team members, set due dates, track progress, and communicate with your team. Asana offers a broad range of project templates for common use cases like marketing campaigns, product launches, and event planning so you don’t have to start from square one. In terms of saving time, Asana offers a range of automation features such as automatic task assignments, reminders, and status updates, giving leaders more time to focus on the important, urgent tasks on their plate. 4. Calendly First and foremost, Calendly is a scheduling tool. Improve your speed to lead with smart availability calendars that allow clients to book meetings with just a click, saving everyone the hassle of back-and-forth emailing. Custom booking links for different types of appointments or meetings can be shared with clients/colleagues or embedded into a website. 5. Wrike Wrike is a simple project management tool that helps teams collaborate and track progress on all sorts of tasks. Break down tasks into subtasks and assign them to different team members. Track time, set deadlines, and communicate all with built-in time tracking, custom workflows, and reports to help you make data-driven decisions. Conclusion Keeping track of all the moving parts as a team leader is difficult. Deadlines accumulate and you only have the bandwidth to remember so much on your own. Productivity and project management tools allow you to easily view, organize, and triage your tasks so you can prioritize the most important and urgent items. If your startup or SME isn’t already using one, invest in software tools like appointment reminder apps to streamline and simplify your workflows. Read Also: The Benefits Of Custom Software Development Employee Monitoring Linked To Business Growth Top Ways Contract Management Software Helps to Mitigate Contract Risk

The Dos and Don’ts of Product Label Designing

Product labels have always been part and parcel of product branding. If you don’t create a good one, it will severely affect your sales. Doing your own product labels is a fun and easy task if you know what you are doing. You need a basic understanding of the dos and don’ts of product label making if you want to do it by yourself. If you haven’t got a clue, don’t worry! We can help you out. We listed a few key things you need to remember if you are going to be designing your own product labels. Check them out: Dos Do focus. Match the colours, fonts and images to your chosen theme and layout. It’s not good if you have a messy concept. The final result will be chaotic, and it can do more harm than good to your company. The key is balance. It’s not good if you have too many elements on the label. Do go for unique. You don’t need to settle for ordinary. You can do whatever you imagine, and it’s best if you let your imagination run free. Going for a unique look can make your product stand out. Do something simple. There is beauty in simplicity. Don’t go overboard and make your label design too colourful or loud. It will attract the wrong kind of attention. Going for something simple is better since minimalism is all the rage nowadays. Do ask for help. Ask for help from someone you know to help you design if you are having some trouble. It may be a close friend of yours who is quite skilled at handling design software. If you don’t have anyone, you should hire a graphic artist or an illustrator. They can undoubtedly assist you in bringing your creative concepts to life. If you are already set, consult your family and friends and ask for their opinions. They may suggest having a few details changed that could help you improve your label. Don’ts Don’t scrimp on the budget. To make a well-designed product label, it will take a great deal of time, effort and patience. But, more importantly, you need to allocate a portion of your budget to make a great label. If you use high-quality materials and advanced labelling systems to create your product label, then, naturally it will come out beautifully. Don’t pick hard to read fonts. The most challenging thing to do in label designing is selecting beautiful but readable fonts. Here are the top 12 most easy-to-read fonts you should use: Georgia Helvetica Open Sans Quicksand Karla PT Sans & PT Serif Verdana Futura Ubuntu Rooney Roboto Lato These are a few things you should and shouldn’t do if you are going to design your product labels. Following these will make sure that you only get the best results and you will have a compelling product label that you can use.

How to Improve your ROI on CMMS?

CMMS has changed the way businesses track assets, manage work requests, scheduled maintenance services and manage their inventories. The system not only organizes but it also simplifies and automates all your maintenance operations to the advantage of your business. They have proved to be a very solid investment for businesses because of what they stand to offer. Unlike in the past when such systems were seen as a luxury by organizations, this mentality has recently changed. Every business strives to have the system installed in order to streamline its operations and be able to compete with the rest. The incorporation of CMMS software into a business' operations introduces the organization into a new world of great possibilities. Regardless of how solid a system is, it at times needs improvements. The same notion applies to CMMS. In as much as the system promises to deliver improved productivity but if the system is implemented properly, its potential can still be harnessed. This article will elaborate on the different ways CMMS can be improved in order to maximize its returns on investment. Examining your asset management facilities: Asset management is one critical area in any organization which requires special attention. A well-configured CMMS system should be able to guarantee that all your assets are kept in check. There are a number of advantages associated with running an asset management facility including the possibility of your team making the right and most importantly informed decisions regarding asset repairs and maintenance. Besides that, the facility can also help give statistics on the number of times a machine has broken down which can then allow you to perform preventative maintenance on the same to avoid recurrent costs. To improve ROI on your CMMS you need to properly configure the facility. Instead of having a few personnel tracking the health of equipment, you can opt to involve as many machines as possible through all your departments so that you can make the most. This is supported by the fact that research has revealed that in order to extend the lifespan of an asset, you need to increase the frequency of asset management professionals entering into the system. How well are you tracking both your orders and inventory assets? The best part about CMMS is that it will allow you to track both your work orders and inventory assets from anywhere. This is made particularly possible by the fact that the system manages to keep all this information in one centralized location thereby granting you access to the same on a need basis. When your workforce is properly managed, it will increase efficiency in as far as your work orders are concerned, reduce incidences of being offline and ultimately improve on your productivity. Make it your priory to perform routine checkups of your team's daily work orders to keep them on track and ensure that everything is flowing seamlessly. Remember that systems are managed by individuals and how effective you'll be at running your CMMS is ultimately how profitable you'll turn out to be. The beauty of it is that you do not have to do all these monitoring of work orders and inventory assets from your office. Even when outside the office, you can still manage to track the orders and ensure that your employees are adhering to the set standards. Read More: Why Your Business Needs Call Center Tracking. 6 Tips to Help Your Business Stay Ahead of the Competition.

Not all customers are always right

Why Not All Customers Are Subjects to “Always Right” Position

Here are some reasons to support this point of view :