Not all customers are always right

Published on: 21 September 2017 Last Updated on: 16 August 2019

Why Not All Customers Are Subjects to “Always Right” Position

1909 is the year when one of the most famous phrases of all times ‘The customer is always right’ has appeared. The author, Harry Gordon Selfridge, founder and owner of a department store in London, used this phrase to argue customers into the point that they will be served like kings and employees of the store by the same token promised that they would do all they could to satisfy their customers.

Much water has flowed under the bridges since then, and perhaps it is time to throw discredit on this dictum. Today it is clear that such approach can lead to worse customer service. So if you are a business owner, and do not want to support this ‘customer’s right’ position then rejoice! You are not alone and economists tend to agree with you.

Here are some reasons to support this point of view :

1. Such approach harms the productivity of the staff

The way an employer treats his people is extremely important as thereon hangs their wish to put the best leg forward and bend every effort for company’s success. Many customers when paying for certain service decide that they have a right to abuse workers of the service. And taking their side in the conflict with your employees makes your people vulnerable. Employees need to feel that they are protected and valued, so no tricky customer can spoil your relationship. Of course, one may say that such approach encourages lousy customer service, however, it turns out that if the employer always takes side of the customer, the repercussions are much worse than in the sound solving of the problem.

2. It over complicates work of the staff

Abusive people take this slogan to their advantage demanding additional service that employees should not provide. And due to this slogan workers try to satisfy excessive demands, for the most part neglecting needs of nicer costumers.

3. You can fire a customer, yes

There is no excuse to disrespect and rudeness towards employees of your business and no matter how much money such customer can bring to the company. So when the customer keeps complaining about your service but still uses it, feel free to fire him – save time and nerves, yours and your staff. There is no need to worry as long as your business offers high quality services –you will always have customers.

4. You get better results at work

Treat your people as you wish them to treat your customers. Satisfy all their needs and protect their rights and dignity. And that will motivate your employees to work harder and care about customers. Otherwise, you will show your staff that they are not important for the company and they have to tolerate disrespectful behavior from clients.

5. If the customer is wrong, then your business is better off without him, honestly

There are situations when clients are definitely wrong, for example, when abusing others or infringing on their rights. Providing services to such buyers will result in the rundown of appropriate customers.

As for the companies that offer online writing services like 10 page papers.com, the situation is brighter. Students come for help and they know what they are searching for. For example, if they need custom academic papers, then they place an order at the website and discuss it with the writer. All writers of the service are qualified and eager to help, more than that, after completion of each order students leave feedback for their work, so they are motivated to be customer-friendly.

If there is any problem, the friendly Support team helps to solve the issue and as the company tends to be customer-oriented, members of Support team work 24/7 to be in touch with customers in need. So any client can communicate with the writer or member of the Support team using convenient means of communication and at any time. The support team is always able to get across even with the most carping customer, yet, they also do not tolerate rudeness or abusiveness. Writers there are masters of their craft, their works are highly evaluated by students worldwide so they know their own value. Managers of the service are always ready to hear an appeal if there is something wrong with the order, still, they always make fair verdicts.

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7 Ways to Plan a Smooth Business Succession

Business Succession planning is one of the important levels of strategic planning that gives you an opportunity to formulate a plan on how your business is expected to perform after your tenure in leadership. Business Succession can make things more effective and wise in all aspects. Effective succession planning is highly advantageous as it gives you an opportunity to set in place mechanisms that ensure operational efficiency and transfer of leadership where necessary. When undertaking succession planning, emphasis should be put on ensuring that every aspect of business leadership is handled as comprehensively as possible. Whereas business owners understand the importance of performing succession planning, few put in place the necessary measures. Here are 7 key tips to consider when planning for smooth business succession. Initiate the planning process early: To be thorough and comprehensive in your succession planning, you need to ensure that you start planning as early as possible. Whereas experts do not have a recommendation on the definite duration of time by when you should start succession planning before implementation, it is generally agreed upon that early planning gives you sufficient time to come up with a comprehensive plan. Starting as early as 10 years before effecting the plan gives you sufficient time to ensure that everyone who is involved is sufficiently prepared to take over. This also eliminates the rush that may set in in the event of a delayed succession planning process. Such delays may lead to unprecedented and unwanted hurried succession which puts the business’s future in jeopardy. Nurture the prospected leaders: When undertaking succession planning, especially in a family business, emphasis should be made on nurturing continuity in leadership. This ensures that once you leave as the top manager, your junior takes your place and steers the company forward. When performing succession planning, you should have that in mind and therefore focus on nurturing and developing the prospective leaders. Leader development and nurturing should focus on, among other things, bringing the best out of the qualities you desire to see in them. This may be done in a gradual process such as delegating responsibilities and evaluating the prospected leader's ability to perform with the integrity and precision demanded for in a top business manager. Have an open-minded approach: To be thorough and effective in succession planning, you need to avoid bias as much as possible. In a family business or a business where leadership succession is hierarchical, maintaining an open mind can be quite hard, especially since the second in command is the most likely person to inherit your leadership. To avoid such bias, you should have an open mind in regards to potential candidates who can take over from you after you leave office. When looking for an appropriate leader to take after you, you may want to give a thought of every potential candidate available within the business. This gives you an opportunity to extend your options as wide as possible. It also ensures that you don't miss potential employees whose skills, competencies, and experiences may come in handy in taking over from you. Exposed potential candidates to training: Training is quite crucial as it ensures that prospecting leaders within your business get an opportunity to advance their skills. In this regard, leaders that you think are capable of leading your organization in one way or another should be appropriately identified and marked for progressive training and development. Such training should be focused on anticipated areas within your business that are of importance for the employees to take over once you leave. Succession training is also crucial and should be exposed to all workers who show an outstanding level of managerial skills. The well-trained workers get to be prepared for advanced leadership positions that may be created after you leave office. In some cases, promoting your immediate deputy in the hierarchy leads to vacant positions down the business administration structure. The well-trained candidates, once promoted, would be able to fill those positions effectively. Dry-run your plan: When planning for a smooth succession in your business, it is highly advisable to ensure that you, on several occasions, do a dry run of your succession plan. Dry running a succession plan gives you an opportunity to evaluate how potent your plan is in terms of meeting certain expectations. The dry running process does not have to be official and should be preferably done without informing the employees involved. This can be done by momentarily leaving your office for official vacation or even other official duties for a considerable amount of time such as between a few weeks to a month. The duration of absence gives you an opportunity to test how suited your prospected leaders are in terms of filling the void created by your absence. Do your final plan in writing: After concluding and making adjustments on your succession plan for your business, you should endeavor to put the final plan in writing. To be effective and thorough, you should consider engaging qualified, experienced, and reputable succession planning legal professionals such as Boss Lawyers in Australia. The lawyers, in such a case, help you to prepare the necessary documents including succession policies, how the current generation of employees will hand over to future generations, as well as how to resolve any arising disputes thereof. The exit strategy created from a legal perspective ensures that everyone within the business is bound while also creating a viable atmosphere for business continuity and harmony among the workers. Make your wishes known: Lastly, after every element of business succession planning has been conducted, it is crucial to bring everyone on board the plan to ensure that they are well aware of the strategic direction that the business is taking. You should, preferably, convene a meeting with everyone in the business as well as your business’s key customers. In the business meeting, you should outline what your wish is and reveal any other pertinent information that was not captured within the succession legal framework. You may also use the platform to ensure that any questions or concerns that your workers may have are appropriately handled in a plenary session. Read Also: Six Pointers To Starting A Successful Business How Does Modern Technology Propel The Success Of Your Business? Information Technology And Business Success: The Things That Connect Them Joel Devidal, CEO Of SMEJapan.Com Weighs In On Building An Online Business: 7 Steps To Success

Trusted Local Solutions: Insights On Balmain Plumbing

Balmain, an inner-west suburb of Sydney, is steeped in heritage and rich. Like any older urban community, its plumbing is as complex and varied as its architecture—the intricacies of Balmain plumbing demand local knowledge, expertise, and trusted solutions. A Brief History Of Balmain Plumbing Understanding The Local Plumbing Infrastructure Sydney's Inner West, home to Balmain, boasts a unique blend of Victorian-era terraces, workers' cottages, and modern apartments, reflecting its diverse history. Balmain plumbing mirrors this variety, presenting a fantastic set of challenges for local plumbers. In the 19th and early 20th centuries, Balmain's plumbing infrastructure was primarily cast iron, galvanised steel, and clay pipes. Many of these elements remain today, and while they have stood the test of time, they can be subject to issues such as corrosion, root intrusion, and general wear and tear. On the other hand, modern buildings feature PVC and copper pipes, known for their durability and resistance to corrosion. These materials have potential issues, like plastic becoming brittle with age or copper pipes developing pinhole leaks. The Role Of Local Expertise Balmain's plumbing infrastructure's diversity and complexity undoubtedly highlight the importance of relying on local knowledge and expertise. Seasoned plumbers who have operated within the community for years understand the challenges of the area's plumbing system. They have honed their skills in identifying telltale signs of old pipe corrosion, a common issue in Balmain's historic neighbourhoods, which might escape the notice of those unfamiliar with the intricacies of the region's plumbing. Moreover, the amalgamation of modern and historic infrastructures in Balmain demands a unique set of skills and problem-solving capabilities that can only be acquired through firsthand experience. Local plumbers have adeptly mastered the art of navigating through this intricate blend, swiftly grasping the nuances of each system and seamlessly integrating them for optimal functionality. This innate familiarity allows them to address plumbing issues with unmatched efficiency, saving valuable time and resources for both residents and businesses. The significance of local knowledge in the plumbing domain cannot be overstated, as it forms the bedrock for providing reliable solutions. Local plumbers profoundly understand the area's specific plumbing needs, enabling them to tailor their services accordingly. Their comprehensive grasp of Balmain's plumbing intricacies empowers them to approach every task with precision and confidence, delivering top-notch results that stand the test of time. Current Trends In Balmain Plumbing Eco-Friendly Plumbing Increasing awareness about environmental sustainability has influenced plumbing practices worldwide. In Balmain, green plumbing is becoming a popular choice among homeowners. This involves water-saving fixtures such as low-flow showerheads, dual-flush toilets, and efficient washing machines. It also encompasses sustainable practices like rainwater harvesting and greywater recycling. These environmentally friendly options help conserve water and energy and reduce the residents' utility bills. It reflects a broader trend of conscious living, where households make more informed decisions about their environmental impact. Smart Plumbing Another notable trend is the rise of intelligent plumbing systems. These use digital technology to monitor water usage, detect leaks, and manage heating and cooling systems. Intelligent leak detectors, for example, can sense excess moisture or changes in water pressure, notifying homeowners of potential leaks before they cause significant damage. On-demand hot water systems, on the other hand, save energy by heating water only as needed rather than maintaining a tank of hot water at all times. While smart plumbing offers many benefits, it requires professional installation and maintenance to ensure optimal performance. With their understanding of Balmain's unique plumbing infrastructure, trusted local plumbers are best equipped to integrate these advanced systems into the existing infrastructure. The Importance Of Regular Plumbing Maintenance Preventive Measures Regular maintenance is crucial to keep Balmain's diverse plumbing systems functioning optimally. This involves routine checks for leaks, drain cleaning, inspecting the water heater, testing the water pressure, and examining the sewer system. Preventive maintenance helps in the early detection of potential problems, saving homeowners from costly repairs or replacements in the future. It can also increase the lifespan of plumbing systems and improve their efficiency. Emergency Situations In addition to preventive maintenance, preparing for emergencies is another crucial aspect of plumbing maintenance. Burst pipes, severe clogs, gas leaks, or sewer backups require immediate attention. Having a trusted local plumber at hand can provide quick assistance in such cases, minimizing potential damage and ensuring the safety of residents. Local plumbers have an in-depth knowledge of the specific plumbing features in Balmain, which can be critical in resolving emergencies effectively and efficiently. In Conclusion With its blend of old and new infrastructures, Balmain Plumbing offers a unique set of challenges. The ongoing trend of environmentally friendly and intelligent plumbing also brings new considerations. Through all this, the importance of local expertise and regular maintenance remains constant. A trusted local plumber's role goes beyond fixing leaks or unclogging drains. They are partners in preserving the community's heritage, ensuring the efficient functioning of homes, and paving the way towards a sustainable future. In the dynamic landscape of Balmain plumbing, local solutions are the most trusted. Read Also: Home Warranty Plans: How To Choose The Right One We Buy Houses Companies Saving Homeowners From Foreclosure Top Fixer-Upper Improvement Ideas That Make A Huge Impact

10 Reasons To Hire A Professional Office Cleaner

It’s a bummer when you walk into an office and notice that it isn’t clean. What’s worse is when the office actually belongs to your company. Nobody wants to walk into a dirty, messy office every morning. It can be stressful and make your work less productive. Without a professional office cleaner, it is pretty tough to maintain the right cleaning parameters. But how to hire a professional office cleaner? Pick the right housekeeping service-providing company. Hence only taking the service from the office cleaning service provider is not going to solve the issues. You have to check a few things before appointing professional office cleaning services. Who Is A Professional Office Cleaner? A professional office cleaner is someone who is hired to keep an office or a business space clean and sanitary. They usually have a set of tasks that they perform daily or weekly, such as vacuuming, dusting, mopping, emptying trash cans, cleaning bathrooms, and wiping windows. They may also do some clerical duties, such as organizing files or answering phones. Professional office cleaners need to have a high school diploma or equivalent, and they may receive on-the-job training from their employer. They should have good customer service skills, as they may interact with staff and visitors in the office. They should also be reliable, punctual, and detail-oriented, as they are responsible for maintaining a professional image of the office. Professional office cleaners can work in various settings, such as office buildings, schools, hospitals, retail stores, and other places of business. They may work for cleaning contractors or service companies, or they may be employed directly by the office. They may work part-time or full-time, depending on the needs of the office. They may also work during the day or at night when the office is closed. Professional office cleaners are important for keeping the office environment healthy and productive. They help to prevent the spread of germs and diseases, and they create a pleasant and comfortable atmosphere for the office workers and guests. They also help to protect the office equipment and furniture from damage and wear. 10 Advantages Of Hiring A Professional Office Cleaner If you’re not sure if you should hire a professional office cleaner, then you can take help from office cleaning services in Canberra. Here are ten reasons why you should hire a professional office cleaner. 1. Professional Office Cleaners Are Experts When you hire a professional office cleaner, you can rest assured that they know what they are doing. They have years of experience handling different types of messes and know how to clean things properly. This means that they won’t cause any damage while cleaning your office space. 2. Professional Office Cleaners Will Save You Money in the Long Run Some people believe it is cheaper to do their own cleaning; however, this isn’t usually true in the long run. When you clean on your own or have one of your employees do it, then you have to pay for all of the supplies and equipment needed for them to do so properly. 3. Better Cleaning A professional office cleaner has the training and resources to get your office clean. They use industrial-strength cleaners and equipment that is not available to the public. A professional cleaner can remove even the toughest stains and dirt from your office carpet and furniture. This will keep your office looking great for visitors and clients. 4. Healthier Environment If you want to create a healthy environment for your employees, hire a professional office cleaner. Professional cleaners can remove allergens and germs from your office space, which will help improve the health of your employees. With fewer allergens in the air, fewer people will take sick days due to allergies, which will save you money on productivity loss. 5. Saves You Time And Money If you currently clean your own office, then you know how time-consuming this task can be. By hiring a professional cleaning service, you can devote more time to running your business, which will save you money in the long run. Hiring a professional office cleaner seems a little expensive. But in the long run, it will save you time and money. 6. Prevent The Spread Of Illness If one employee falls ill from something like the flu, they are more than likely going to share their germs with others in the office if they come in while sick. A professional office cleaner and their service will help prevent the spread of germs by killing bacteria and viruses that can cause illness. They will know where germs typically hide (desk phones, keyboards, and doorknobs) and how to clean them effectively. If you opt for a green cleaner, you'll also have the peace of mind of knowing that no harmful chemicals are being used on surfaces that employees encounter daily. 7. Improve Employee Morale An unclean office can be a massive source of stress for employees. When hiring a professional office cleaner, you are actually setting an example of a clean ambiance, which helps develop the employee’s morality. A clean office is a happy office! Not only will employees appreciate the clean environment, but most cleaners will also even take on extra tasks if requested by an employee. 8. Save Time And Money You’re busy enough running your business; you shouldn’t have to spend time cleaning it too! When you hire a professional office cleaner outside the company to do the dirty work for you, you free up valuable time and resources to focus on what really matters – growing your business! 9. Increased Productivity A clean office environment can help make your staff more productive. Numerous studies have shown that employees who work in cluttered, dirty spaces tend to be less engaged with their jobs and more prone to distraction — which can negatively affect their performance. On the other hand, employees who work in clean and organized offices are happier and have better morale — two major factors in productivity. 10. Reduced Sick Days Regularly sanitizing high-touch surfaces such as doorknobs and desktops is another benefit of hiring a professional cleaning service. These areas teem with germs that could make your employees sick, but most people don't take the time to disinfect them properly every day. A professional office cleaner will know how to do this using the right tools and techniques to ensure your office is germ-free. Conclusion: These are the main reasons for which you must hire a professional office cleaner. First, your office ambiance is essential. Unless you can not maintain your office's clean ambiance, your business productivity is getting affected. Undoubtedly, cleanliness maintenance is a good investment for you. Read Also: Six Steps to a Successful Office Move Vancouver House Cleaning Services with Local Home Cleaners Near You 7 Facts About Living Room Furniture to Build the Space of Your Dreams 5 Office Organization Tips Every New Business Owners Must Know

Not all customers are always right

Why Not All Customers Are Subjects to “Always Right” Position

Here are some reasons to support this point of view :